24-100317-Operator Information-01.23.24 The Urban League of Metropolitan Seattle housing program leads health for housing initiatives to address homelessness through its Permanent Supportive Housing program. This program provides long-term housing without a time limit and connects residents with essential supportive services. Each resident is paired with a Housing Case Manager to ensure access to tailored assistance for individual needs, ranging from short-term stays to lifelong residency. ULMS's housing department is more than just a provider of shelter and information; it's a crucial support system. This includes a variety of housing support programs, the Outreach Team, and shelter support teams, which play significant roles in providing information about resources and housing options, focusing on immediate needs and prevention initiatives. The housing team also empowers clients to pursue personal goals in employment, education, and health. A key aspect of ULMS's approach is its trauma-informed care. The team creates a healing environment that respects and dignifies clients, through compassion, support, self-sufficiency, and health are collective goals for us to achieve with our clients. ULMS adopts a holistic strategy, offering various programs and services to address homelessness's root causes. Notably, the ULMS Young Adult Shelter caters to 18-24-year-olds facing homelessness or housing instability. Inclusivity and non-discrimination are central to ULMS's ethos, ensuring accessible services to everyone, regardless of their background. Inclusion and non-discrimination are core principles at ULMS. We welcome individuals regardless of mental health needs, disability, physical health requirements, race, ethnicity, gender, sexual orientation, criminal background, past drug use, poor credit history, rental history, or participation in services. A summary of data from the program: The graph illustrates the housing departments served by the Urban League of Metropolitan Seattle. It showcases the number of single households and full households served by the organization from 2019 to 2023. The Urban League Metropolitan Seattle housing department serves a diverse range of demographics through its Health for Housing program. The program aims to provide housing solutions and support to individuals from various racial and ethnic backgrounds. Based on the available data, the program serves the following demographics: 3% American Indian, Alaska Native, or Indigenous; 2% Asian or Asian American; 25% Black, African American, or African; 5% Native Hawaiian or Pacific Islander; and 56% White. By catering to these diverse demographics, the Urban League Metropolitan Seattle housing department ensures that individuals from different racial and ethnic backgrounds have access to safe and affordable housing options through the Health for Housing program.
The Urban League Metropolitan Seattle healthcare and housing initiative serves households in the Seattle area. The data shows the number of single households and full households from 2019 to 2023. In 2019, there were 1200 single households and 1000 full households. Over the years, the number of single households decreased while the number of full households increased. By 2023, the average number of single households is projected to be 703, and the average number of full households is estimated to be 386. The initiative aims to provide healthcare and housing support to these households in need.
In 2019, the Urban League served 1,049 single households and 877 full households. This indicates that the organization provided housing assistance and support to individuals living alone as well as to larger households consisting of two or more people. Moving forward to 2020, the number of single households served decreased slightly to 860, while the number of full households increased to 960. This suggests that the Urban League continued its efforts to provide housing resources and assistance to a diverse range of households, accommodating both individuals and families. In 2021, the organization experienced a shift in the number of households served. The number of single households served increased to 960, indicating an increased focus on addressing the specific needs of individuals living alone. Simultaneously, the number of full households served decreased to 692, suggesting a transition towards prioritizing single households. The trend continued in 2022, with the number of single households served reaching 703, while the number of full households served decreased to 361. This signifies the Urban League's dedication to providing targeted housing services to individuals living on their own, potentially including programs tailored to the unique challenges faced by single households. The data shows the number of full households served will be 246. This projection indicates the organization's commitment to continuing its support for larger households, albeit at a reduced scale compared to previous years. Overall, the Urban League of Metropolitan Seattle's housing departments have been actively engaged in serving both single households and full households, demonstrating their dedication to addressing the diverse housing needs of the community.
1 OPERATIONS PLAN: URBAN LEAGUE OF METROPOLITAN SEATTLE FEDERAL WAY PERMANENT HOUSING
2 • Trader Joes - 1758 S 320th St, Federal Way, WA 98003 • Grocery Outlet - 32945 Pacific Hwy S, Federal Way, WA 98003 • Marlene’s Market and Deli - 2565 S Gateway Center Pl, Federal Way, WA 98003 • H Mart - 31217 Pacific Highway S, Federal Way, WA 98003 • CampeÓN Market – 31009 Pacific Highway S, Federal Way, WA 98003 Banks: • Bank of America Financial Center - 32011 Pacific Highway S, Federal Way, WA 98003 • Wells Fargo Bank - 1424 S 320th St, Federal Way, WA 98003 • Chase - 32000 Pacific Hwy S, Federal Way, WA 98003 • Bank of Hope - 31827-B Pacific Highway S, Federal Way, WA 98003 • Heritage Bank - 32303 Pacific Highway S, Federal Way, WA 98003 • US Bank - 1436 S 312th St, Federal Way, WA 98003 • Umpqua Bank – (located at the Commons at Federal Way) 1900 S 320th St, Federal Way, WA 98003 • Key Bank - 32400 Pacific Hwy S, Federal Way, WA 98003 • BECU Credit Union - 31411 Pacific Highway S, Federal Way, WA 98003 • Uni Bank - 31433 Pacific Hwy S, Federal Way, WA 98003 • Global Credit Union - 1207 S 320th St, Federal Way, WA 98003 • WaFd Bank – (located at the Commons at Federal Way) 2020 S 320th St Ste A, Federal Way, WA 98003 • Qualstar Credit Union - 1825 S 316th St, Federal Way, WA 98003 • Sound Credit Union - 2020 S 320th St Ste H, Federal Way, WA 98003 Medical Groups/Facilities/Urgent Care: • Prudent Medical Providers - 1045 S 320th St Ste 7, Federal Way, WA 98003 • One Medical Seniors - 1414 S 324th St Ste B207, Federal Way, WA 98003 • UW Primary Care at Federal Way - 32018 23rd Ave S, Federal Way, WA 98003 • Franciscan Medical Center at St. Francis - 34503 9th Ave S Ste 100, Federal Way, WA 98003 • Health Point - 33431 13th Pl S, Federal Way, WA 98003 • Northwest Medical Specialties - 34509 9th Ave S, Federal Way, WA 98003 • Christian Family Care - 33507 9th Ave S Ste A, Federal Way, WA 98003 • St. Francis Hospital - 34509 9th Ave S, Federal Way, WA 98003 • MultiCare Indigo Urgent Care - 31861 Gateway Center Boulevard South, Suite A, Federal Way, WA 98003 • Seattle Children’s Federal Way Urgent Care - 34920 Enchanted Pkwy S, Urgent Care Entrance, Federal Way, WA 98003 • Virginia Mason Federal Way Urgent Care - 33501 1st Way S, Federal Way, WA 98003
3 • Kaiser Permanente Federal Way Medical Center - 301 South 320th St, Federal Way, WA 98003 Higher Education: Highline College HUB: This vibrant center for learning and community engagement is located on S 320th St, just a 5-minute walk from your home! Highline College offers a variety of academic programs, including associate degrees, certificates, and workforce training. The HUB also features a library, coffee shop, and event space. Additional Resources: • Transit maps and schedules: https://kingcounty.gov/en/dept/metro • Sound Transit schedules: https://www.soundtransit.org/ • City of Federal Way walking and biking map: https://www.cityoffederalway.com/parks Please refer to the transit map in the last page of this document 3. UMLS Staff Roles and Responsibilities: Housing Manager: 1. Allocation and Maintenance of Housing Units: This involves the strategic assignment of housing units to residents based on various criteria such as need, eligibility, and availability. It also includes overseeing the maintenance and repair of these units to ensure they are safe, habitable, and meet all regulatory standards. 2. Conducting Resident Intakes and Assessments: This responsibility entails interviewing potential residents to gather information about their housing needs, preferences, and eligibility. It involves a comprehensive assessment process to understand each individual's specific situation and requirements. 3. Development of Individual Service and Case Management Plans: The Housing Manager is responsible for creating tailored service plans for each resident. These plans might include goals, timelines, and necessary support services, focusing on the residents' housing stability and overall well-being. 4. Assistance in Securing Entitlements and Benefits: Housing Managers help residents navigate the complex world of public assistance, benefits, and entitlements. This includes providing information, helping with applications, and advocating on behalf of the residents to secure the support they need. 5. Connection to Internal and External Support Services: The role involves linking residents with various support services both within the housing program and in the wider community. This could include mental health services, employment assistance, educational programs, and other relevant resources. 6. Advocacy and Ongoing Resident Support: Housing Managers advocate for residents' needs and rights. This includes addressing any barriers they face in accessing services or
4 maintaining their housing and providing ongoing support to ensure their continued well-being and housing stability. 7. Coordination of Housing with Residents' Needs: This entails ensuring that the housing provided aligns with the specific needs of the residents. This could involve adapting units for accessibility, providing family-sized units, or ensuring proximity to essential services like schools or healthcare. 8. Management of Lease Agreements and Compliance with Housing Policies: Housing Managers are responsible for the legal and administrative aspects of housing management. This includes managing lease agreements, ensuring both the residents and the housing provider adhere to these agreements, and enforcing housing policies and regulations. Security Personnel: 1. Facility Access Control: This involves managing and monitoring who enters and exits the facility. It includes verifying identification, issuing visitor badges, and ensuring that only authorized personnel have access to certain areas. Effective access control is vital for preventing unauthorized entry and maintaining overall security. 2. Regular Patrols and Safety Checks: Security personnel are responsible for conducting regular patrols of the facility. These patrols are not only for deterring potential security breaches but also for identifying and addressing safety hazards like unsecured areas, fire hazards, or malfunctioning equipment. 3. Response to Security Incidents and Emergencies: Security teams are the first responders to any security incidents or emergencies within the facility. This includes handling situations like breaches of security, suspicious activities, or emergencies like fires or medical crises. Their response is crucial in minimizing harm and resolving the situation effectively. 4. Detailed Security Activity Records: Keeping detailed records of all security-related activities is a critical responsibility. This includes logging incidents, monitoring surveillance footage, and maintaining visitor logs. These records are essential for reviewing security breaches, improving security protocols, and providing evidence if needed. 5. Enforcement of Facility Rules and Regulations: Security personnel ensure that all facility rules and regulations are adhered to. This includes enforcing policies related to visitor access, prohibited items, and conduct within the facility. This enforcement helps maintain order and prevent activities that could compromise safety or security. 6. Safety Training and Emergency Procedure Provision: Security teams often provide safety training to facility staff and occupants. This training can include emergency evacuation procedures, how to respond to different types of emergencies, and general safety awareness. Such training is crucial for ensuring that everyone knows how to act in an emergency.
5 7. Collaboration with Law Enforcement and Community Organizations: Security personnel often work closely with local law enforcement and community organizations. This collaboration can include sharing information about potential threats, coordinating responses to large-scale emergencies, and participating in community safety initiatives. Such partnerships are essential for a comprehensive approach to security and safety. Staff Support: • Administrative tasks including scheduling and record-keeping. • Assistance in organizing staff meetings and training. • Facilitating inter-departmental communication. • Management of inventory and supply procurement. • Direct support to staff and assistance with resident interactions. • Coordination with volunteers and external partners. 4. Site/Facility Management: Property Management: • Maintenance and upkeep of the housing site. • Overseeing repairs, renovations, and addressing safety issues. Resident Services: • Development of resident life-enhancing programs and services. • Organization of community events and social services referrals. Compliance: • Ensuring adherence to housing-related laws and regulations. Emergency and Security Planning: • Development and implementation of a comprehensive plan. Community Engagement: • Promoting a positive and inclusive living environment. 5. Site Facility Maintenance: Janitorial & General Maintenance Technician Responsibilities: • General upkeep and maintenance of the facility. • Repairs, cleaning, and preparation of units for occupancy. • Landscaping and ground maintenance. 6. Human and Social Services Access: Behavioral Health Navigators: • Connection of residents to mental health and substance use support. • Development of a culturally competent referral network. • Assistance in overcoming access barriers. • Engagement strategies for community mental health issues. 7. Record Keeping: Procedures for Accurate Records: • Intake and ongoing documentation of resident information. • Implementation of confidentiality and security measures.
6 • Regular staff training and audits on record-keeping. • Utilization of digital record-keeping systems. • Compliance with legal and regulatory guidelines. 8. Staff Qualifications and Training: Staff Expertise: • Combination of academic credentials and practical experience in serving the homeless. Training Programs: • Permanent Supportive Housing and Housing First orientation • Harm reduction techniques. • Cultural humility and competency. • CPR and emergency protocols. • Crisis response and de-escalation. 9. Legal Support for Residents: As a staff member of the Urban League Metropolitan Seattle Federal Way permanent housing facility, we are here to support our residents in quashing a warrant in King County or Pierce County district courts. 1. We will provide residents with the contact information for the King County District Court. They can inquire about the warrant recall calendar. 2. We will help residents understand the eligibility criteria for signing up for the warrant recall calendar. 3. Our staff will assist residents in visiting the King County District Court in person and guide them through the process of providing necessary information and identification to sign up for the calendar. 4. We will ensure that residents attend the assigned warrant recall calendar hearing and provide them with any court instructions to resolve the warrant. 4. If residents are directed to appear in court, we will provide them with information on either Superior Court or Municipal Court and assist them in visiting on the assigned date and time. 5. We will support residents in presenting their case to the court and ensure they follow any instructions given to resolve the warrant. Urban League of Metropolitan Seattle Code of Conduct • Legal Status of Code of Conduct: The Code of Conduct is legally incorporated into the lease agreements of residents at the Urban League of Metropolitan Seattle Federal Way Permanent Housing. This incorporation means that adherence to these agreements is as binding as any other lease obligation. Violations of these rules can lead to legal and lease-related consequences, underlining their importance. • Applicability Across Stakeholders:
7 These rules are not just for the residents but also apply to their guests and any service providers visiting or working at the facility. This universal applicability ensures that everyone on the premises contributes to and respects the community’s living standards, maintaining a cohesive and orderly environment. • The objective of the Code of Conduct: The primary aim is to ensure that every resident enjoys a living environment that is peaceful, safe, and healthy. These rules are designed to prevent disturbances, uphold safety standards, and ensure public health. They balance individual freedoms with collective well-being, ensuring a harmonious living experience for all residents. • Reasonable Accommodations: In line with the commitment to inclusivity, the Urban League offers reasonable accommodations for residents with reasonable accommodation requests if the required documents are provided. This may include modifications to apartments, and shared areas, or providing auxiliary aids and services. The resident’s case manager facilitates the request process for these accommodations, ensuring personalized and effective solutions. • Language Accessibility and Inclusion: Recognizing the diversity of its residents, the Urban League provides accessible information services for individuals with Limited English Proficiency (LEP). This commitment includes and is limited to resources and information on how to access translators and interpretation services, and multilingual documentation. The aim is to ensure all residents, regardless of language, have full access to information and resources that can assist them with effective communication with staff. • Compliance with Legal and Regulatory Standards: Compliance with all applicable laws, ordinances, and regulations set forth by federal, state, and local authorities, as well as those established by property management, is mandatory. This includes adherence to building and fire codes, health and safety standards, and any specific policies of the Urban League. Non-compliance is treated seriously, given its potential impact on the community’s safety and harmony. 2. Common Area Guidelines: • Scope of Common Areas: The communal areas include various shared spaces within the housing complex, such as the courtyard, community room, office spaces, hallways, parking lot, and laundry room. These areas are designed for the use and enjoyment of all residents and are integral to the community atmosphere of the housing complex. • Compliance with Posted Rules: Posted rules and guidelines in these shared areas are crucial for maintaining order and safety. These rules may include occupancy limits, specific usage guidelines, and operational hours for facilities like the community room or laundry area. Residents and guests are expected to adhere
8 strictly to these guidelines to ensure these shared spaces remain functional and accessible to all. • Smoke-Free and Alcohol-Free Environment: All shared areas are strictly smoke-free and alcohol-free. This policy is in place to ensure a healthy and safe environment for all residents, especially considering the presence individuals with health concerns. This rule also helps in maintaining the cleanliness and overall ambiance of the shared areas. • Dress Code Requirements: A basic dress code is enforced in all shared areas. Residents and their guests are required to wear full clothing and appropriate footwear when accessing these spaces. This policy is set to maintain decency and comfort for all community members. • Restrictions on Personal Belongings: Storing personal items in public areas is not allowed. This policy is aimed at preventing clutter and potential safety hazards in shared spaces. Items left in shared areas may be removed by the management. • Bicycle and Equipment Storage: Specific areas are designated for the storage of bicycles and other personal equipment. These designated spaces help in organizing and safely storing such items without encroaching on the communal spaces or causing inconvenience to other residents. • No Solicitation Policy: Solicitation activities within the community are prohibited. This includes the selling of goods or services or any form of canvassing. This policy helps maintain the privacy and comfort of residents and prevents commercial activities from disrupting the residential nature of the community. • Use of Laundry and Vending Machines: The use of laundry and vending machines in the facility is at the personal risk of the residents. While these facilities are provided for convenience, the management does not assume responsibility for any damage, loss, or injury that may occur during their use. Residents are encouraged to exercise caution and follow all operational instructions. . 3. Resident Identification: • Resident Identification: For health and safety reasons, Urban League of Metropolitan Seattle shall take all reasonable and legal steps to obtain verifiable identification information, including full name and date of birth, from current and prospective residents, and shall keep a log containing this information. • Privacy and Security Measures: The management of the Urban League of Metropolitan Seattle Federal Way Permanent Housing takes privacy and data security seriously. The Resident Binder is kept in a secure location, accessible only to authorized personnel. This ensures that residents' photographs and related personal information are protected from unauthorized access or misuse.
9 The use of the Resident Binder is governed by strict protocols. Staff are trained to use the binder responsibly and to respect the confidentiality of the information it contains. This includes not sharing or using residents' photographs for any purpose other than for which they were intended. The Urban League of Metropolitan Seattle complies with HMIS privacy regulations for protection of confidentiality of personal identifying information of tenants and households referred to housing. • Resident Consent and Rights: The photography process for the Resident Binder is conducted with the full consent of the residents. Residents are informed about the purpose of the photographs and how they will be used. Residents have the right to access their own information in the binder and can request updates or corrections to ensure accuracy. 4. Quiet Hours Policy: Quiet Hours’ Period: The Quiet Hours Policy is strictly enforced daily from 10 p.m. to 8 a.m. This period is designed to ensure all residents can enjoy uninterrupted rest and tranquility during the night and early morning hours. The chosen period considers typical sleeping hours and aims to accommodate the diverse schedules and lifestyles of all residents while maintaining a peaceful living environment. • Definition and Scope of Noise Restrictions: During quiet hours, any noise that is audible outside of a resident’s unit is considered a violation of the policy. This includes loud conversations, television or music at high volumes, noisy household activities, and any other disturbances that can be heard beyond the confines of a resident's living space. The policy extends to all areas of the property, including shared areas, outdoor spaces, and individual apartments. It is not limited to noise created by residents but also encompasses noise from guests, pets, and electronic devices. • Management of Noise Complaints: Noise complaints are taken seriously and are addressed promptly by the management. Residents are encouraged to report noise disturbances to the management, who will investigate and take appropriate action in accordance with the lease agreements and community policies. Repeated violations of the Quiet Hours Policy may result in warnings, fines, or other lease enforcement actions, up to and including eviction in severe or persistent cases. • Awareness and Communication: Residents are informed about the Quiet Hours Policy during their move-in orientation and through visible signage throughout the property. This ensures that all residents are aware of the policy and understand the importance of adhering to it.
10 Management may issue reminders about quiet hours through community newsletters, emails, or notices, especially in anticipation of holidays or events that might lead to increased noise levels. • Consideration and Flexibility: While the policy is strictly enforced, management also understands that occasional exceptions may occur, such as medical emergencies or essential late-night activities. In such cases, residents are encouraged to communicate with their neighbors and management to mitigate any inconvenience. The policy is designed to be fair and considerate, balancing the need for quiet with the understanding that occasional noise is a part of community living. • Encouraging Respectful Community Living: The Quiet Hours Policy is part of a broader effort to foster a respectful, considerate living environment where all residents can feel comfortable and at peace in their homes. Residents are encouraged to be mindful of their noise levels and consider the impact of their activities on their neighbors, fostering a sense of community and mutual respect. 5. Delivery and Mail Handling: • Landlord’s Limited Responsibility for Deliveries: The policy clearly states that the Landlord or management of the Urban League of Metropolitan Seattle Federal Way Permanent Housing is not responsible for any deliveries that are lost, damaged, or mishandled after they arrive at the property. This includes packages, mail, or any other types of deliveries. Residents are advised to make personal arrangements for receiving their deliveries to minimize the risk of loss or damage. This could involve scheduling deliveries for times when they are available to receive them personally or setting up secure delivery options offered by carriers. • Staff Non-Involvement in Delivery Handling: The on-site staff, including the management office personnel, are not authorized to accept or handle deliveries on behalf of residents. This policy is in place to ensure the staff can focus on their primary responsibilities of managing the property and serving the resident community. The policy also helps in mitigating liability issues that might arise from handling residents' personal items and ensures the privacy and security of residents' deliveries. • Recommended Practices for Residents: Residents are encouraged to use tracking services provided by delivery companies to monitor the status of their deliveries and arrange to receive them personally. For high-value items, residents might consider insurance options or delivery methods that require a signature upon receipt. In case of frequent or large deliveries, residents could explore the rental of a nearby post office box or use of package receiving services available in the area. • Communication with Delivery Services:
11 Residents are responsible for communicating their delivery preferences directly with delivery services. This includes providing instructions for leaving packages at the door, with a neighbor, or in a designated area, if applicable. Management may provide guidelines or designated areas for carriers to leave packages, but the ultimate responsibility for the security and retrieval of deliveries rests with the residents. • Security Measures: Management is not responsible for residents' deliveries, mail, packages, etc. General security measures at the property, such as surveillance cameras and controlled access, contribute to a controlled environment. Security cameras are only accessed and used by proper authorities. • Resolving Delivery Issues: In case of a lost or damaged delivery, residents are advised to directly contact the delivery service or carrier. The management office may assist in terms of providing information about the property's access points and security measures, but they cannot assume responsibility for resolving delivery issues. 6. Oxygen Use and Safety: • Strict No Smoking/Open Flame Rule: The presence of oxygen tanks significantly increases fire risk, thus a strict policy prohibiting smoking and open flames in apartments and shared areas is enforced. This rule applies not only to the resident’s using oxygen but also to all others in the vicinity, including guests and service providers. The prohibition of open flames extends to candles, incense, and other flammable materials, ensuring a safe environment for all residents, particularly those dependent on supplemental oxygen. • Safe Distance from Smoking Areas: Oxygen tanks and equipment must be stored and used at a safe distance from designated smoking areas or locations where smoking may occur. This is to prevent any accidental ignition due to the highly flammable nature of oxygen. The recommended safe distance is to keep oxygen tanks at least thirty (30) feet away from any smoking activity, aligning with safety best practices. • Mandatory Signage for Oxygen Use: Apartments where oxygen is used or stored must have clear signage indicating the presence of oxygen. These signs are crucial for alerting staff, guests, and emergency responders to the presence of oxygen, allowing them to take appropriate precautions. Management provides signage if the resident is unable to do so, ensuring compliance with this safety measure. • Adherence to Safety Instructions: Residents using and storing oxygen are required to follow all safety instructions provided by the oxygen vendor or manufacturer. This includes proper use, storage, and handling of oxygen tanks and equipment.
12 The instructions are intended to minimize risks such as leaks, falls, or other accidents related to oxygen equipment. • Limitation on Oxygen Supply Storage: To minimize risk, residents can store only a one-month supply of oxygen at any given time. This policy helps in managing the quantity of oxygen on the premises, thereby reducing potential hazards. Residents are encouraged to schedule regular deliveries or pickups with their oxygen suppliers to maintain an adequate but safe supply. • Inspection Rights for Compliance: The Landlord or designated property management staff have the right to inspect apartments for compliance with the oxygen use and safety policy. These inspections are conducted with respect for residents' privacy and are intended to ensure the safety of the entire housing community. Inspections focus on verifying the proper storage and use of oxygen equipment and ensuring that safety signage is appropriately displayed. • Education and Awareness: The management may provide educational materials or sessions on oxygen safety for residents and staff. This helps in raising awareness about the risks associated with oxygen use and the importance of adhering to safety protocols. 7. Restricted Access and Privacy: • Specific Restricted Areas: Certain areas within the Urban League of Metropolitan Seattle Federal Way Permanent Housing are designated as off-limits to residents to ensure safety and operational efficiency. These areas include the roof, crawlspaces, mechanical rooms, utility rooms, and any other areas marked as 'Staff Only.' Access to these areas is restricted because they may contain hazardous materials, delicate machinery, or infrastructure critical to the building's functioning. Unauthorized access could pose safety risks to residents or disrupt essential services. • Reasons for Restriction: The primary reason for restricting access to these areas is safety. The roof and crawlspaces, for instance, may not be structurally safe for untrained individuals, and mechanical/utility rooms often house complex equipment that can be dangerous without proper knowledge. Additionally, these areas may contain sensitive information or equipment that require controlled access to maintain security and operational integrity of the housing facility. • Enforcement and Signage: Clear signage indicating restricted access is placed at all relevant locations. These signs are designed to be easily noticeable and to convey the importance of complying with the access restrictions.
13 The management enforces these restrictions diligently, and any violation of access rules may lead to disciplinary action as per the community's policies, considering both the safety of the individual and the community at large. • Emergency Access: In an emergency, designated staff members trained in safety protocols are responsible for accessing these areas. Residents are instructed to report emergencies to the staff rather than attempting to access these areas themselves. • Respect for Resident Privacy: In tandem with restricting access to certain areas, the policy also emphasizes the importance of resident privacy. Staff access to resident apartments is governed by strict protocols, ensuring that entry is made only when necessary and with appropriate notice or resident consent, except in emergencies. The management is committed to respecting the personal space and privacy of each resident, balancing this with the need to maintain the safety and security of the property. • Regular Maintenance and Inspection: The restricted areas are regularly maintained and inspected by qualified personnel to ensure they are in safe and proper working order. This routine maintenance is crucial to the overall safety and efficiency of the housing complex. Maintenance schedules and any potential impact on residents (like temporary service disruptions) are communicated in advance to minimize inconvenience. 8. Smoking Regulations: • Adherence to Washington State Law: The smoking regulations at the Urban League of Metropolitan Seattle Federal Way Permanent Housing strictly adhere to Washington State Law. This law mandates that there is no smoking within a 25-foot radius of any windows, entrances, and air intakes to prevent smoke infiltration into the building and ensure clean air quality around these key areas. The 25-foot rule is enforced to protect non-smokers, including children and individuals with respiratory issues, from second-hand smoke exposure. Clear signage is posted around the property to remind residents and visitors of this regulation. • Indoor Common Area Smoking Ban: Smoking is prohibited in all indoor common areas of the property, including but not limited to hallways, community rooms, laundry facilities, and office spaces. This policy is in place to maintain a healthy and safe environment for all residents, staff, and visitors. The ban on indoor smoking also includes the use of electronic smoking devices, such as e-cigarettes and vaporizers. 9. Appliance Use and Fire Safety: • Prohibition of Open Flames:
14 The use of open flames, including candles, incense, and any other flame-producing items, is prohibited in all apartments. This policy is a critical fire safety measure, designed to reduce the risk of accidental fires within residential units. The prohibition extends to decorative candles and incense, even if they are not lit, to eliminate any potential fire hazards and to ensure consistent enforcement of the policy. • Safe Use of Kitchen Appliances: Residents are expected to use kitchen appliances, such as stoves, ovens, and microwaves, responsibly and safely. Instructions for the proper use of these appliances are provided to residents, and these guidelines must be followed to prevent fire hazards and other risks. Misuse of these appliances, especially in ways that could lead to fire hazards or other safety issues, is taken very seriously. Examples of misuse include leaving cooking unattended, improper cleaning leading to grease buildup or using appliances for non-intended purposes. 10. Parking and Vehicle Regulations: • Vehicle Registration Requirement: All vehicles owned by residents must be officially registered with the Landlord. This process helps maintain an organized and controlled parking environment and aids in the management of parking resources. Registration typically involves providing the vehicle's make, model, color, license plate number, and proof of insurance. • Operational and Insured Vehicle Policy: To ensure the safety and aesthetics of the parking areas, all resident vehicles must be operational, meaning they can be driven under their power and are in good working condition. Additionally, vehicles must be insured as per state laws, and residents are required to keep their vehicle registration and tabs up to date. • Prohibition on Vehicle Repairs and Washing: Conducting car repairs or washing vehicles on community grounds is prohibited. This rule is in place to maintain the cleanliness and visual appeal of the community and to prevent potential environmental hazards, such as oil spills. Residents are encouraged to use off-site facilities for these activities. • Policy on Non-Operative Vehicles: Non-operational vehicles, meaning they cannot be driven or are in a state of disrepair, are not allowed in the parking area and are subject to towing at the owner’s expense. This policy is enforced to prevent the accumulation of unsightly or abandoned vehicles, which can detract from the overall appearance of the community and take up valuable parking space. • Parking Rules for Guests and Service Providers: Specific parking regulations are in place for guests and service providers to ensure adequate parking is available for residents. These rules may include designated parking areas for visitors, time limitations on parking, and the requirement for visitors to register their vehicles at the front desk upon arrival. Management is not liable or responsible for personal belongings left in vehicles unattended.
15 11. Community Conduct and Good Neighbor Agreement: • No Loitering and Disruptive Behavior: Loitering and any form of disruptive behavior are not permitted within the housing complex and its surrounding areas. The policy aims to create a peaceful environment for all residents and to prevent activities that could lead to congestion, noise, or other disturbances. Residents are encouraged to use designated shared areas for socializing and recreational activities. • Prohibition on Illegal Activities: The involvement in illegal activities, including the use, possession, or sale of illegal drugs and unsanctioned substances, is prohibited. This policy is in place to ensure the safety and well-being of all residents and to comply with local, state, and federal laws. Violations of this policy are taken seriously and can result in legal consequences and lease enforcement actions. • Expectations of Harmony and Respect: Residents are expected to contribute positively to the community by maintaining harmonious relationships with their neighbors and respecting the rights and comforts of others. This includes being considerate of noise levels, disposing of trash properly, and respecting shared spaces. The Good Neighbor Agreement underlines the importance of a respectful and cooperative community, where each resident plays a role in fostering a welcoming and inclusive environment. 12. Enforcement and Compliance: • Regular Inspections for Rule Adherence: To ensure compliance with community rules and regulations, regular inspections are conducted by the management. These inspections are aimed at identifying any violations of housing policies, such as unauthorized modifications to apartments, misuse of shared areas, or breaches in safety protocols. Inspections are conducted with respect for residents' privacy and with prior notice, except in emergencies or when immediate intervention is required for safety reasons. • Addressing Violations: When violations of community rules are identified, appropriate steps are taken to address them. This could include verbal warnings, written notices, or in serious or repeated cases, lease enforcement actions up to and including eviction. The process for addressing violations is designed to be fair and transparent, with residents given the opportunity to rectify the issue or dispute the violation, if applicable. 13. Resident Engagement and Responsibilities: • Promotion of Responsible Behavior: Residents are encouraged to adopt behaviors that contribute positively to the community. This includes respecting quiet hours, keeping shared areas clean, and being considerate of neighbors.
16 Responsible behavior also extends to environmental stewardship, such as proper recycling and energy conservation, and participation in community events and meetings. • Active Participation in Community Harmony: Residents are urged to actively participate in creating and maintaining a harmonious living environment. This could involve participating in community meetings, volunteer opportunities, or resident-led initiatives and activities. The emphasis is on fostering an intense sense of community where residents support each other and work together to enhance the quality of life in the housing complex. 14. Management’s Role: • Ensuring a Safe and Healthy Environment: The management's primary role is to ensure that the housing complex remains a safe, healthy, and respectful place to live. This involves regular maintenance of the property, addressing safety hazards, and ensuring that health standards are met. The management also implements and enforces policies designed to maintain the quality of life for all residents, such as the smoking regulations and the Quiet Hours Policy. • Responsiveness to Residents' Needs: Management is committed to being responsive and supportive of residents' needs and concerns. This includes addressing maintenance requests in a timely manner, providing resources and assistance for resident concerns, and being accessible for residents to voice their opinions or issues. Regular communication with residents is maintained through notices, newsletters, and community meetings, ensuring that residents are informed and involved in decisions that affect their living environment. Transit Map: See Page 17
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2. Severe Weather Preparedness • Emergency Plan for Severe Weather Events: o Local Risk Assessment: Understand and assess the specific weather-related risks in the Federal Way area, including the likelihood of storms, heavy rainfall, and
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o On-Call Staff Details
1 Community Engagement Proposal for Health Through Housing Federal Way Housing Project Overview: The Urban League of Metropolitan Seattle’s Community Engagement Proposal for the Health Through Housing Federal Way Housing Project is a plan dedicated to establishing a formal, collaborative, and inclusive framework, ensuring comprehensive involvement of all stakeholders in the project's development. Our approach involves a range of structured engagement strategies aimed at accruing critical insights. These efforts are directed towards ensuring the housing project aligns with the unique needs and aspirations of the Federal Way community. Our commitment is to create a housing solution that not only fulfills the immediate housing requirements but also significantly contributes to the overall enhancement and vitality of Federal Way, fostering a profound sense of belonging and participation among its residents. Objectives: 1. To ensure active and inclusive participation of all stakeholders in the sustainability of the HTH Federal Way Housing Project. 2. To gather valuable insights and perspectives from community leaders, residents, and other interested parties. 3. To create a sense of ownership and partnership among community members in shaping the housing project. Engagement Strategies: 1. Communication Channels: Develop a project webpage with up-to-date information. • Include project overview, timeline, FAQs, resident stories, testimonials, and contact information. • Ensure mobile-friendly layout, and screen reader compatibility. • Maintain a regular schedule for posting latest information and progress updates. • Regularly update social media platforms (such as Facebook, Twitter, and Instagram) with project updates. • Share facility news, event announcements, resident spotlights, positive impact stories, and engaging visuals. • Encourage interaction through polls and comments. Utilize community-specific platforms for local forums for announcements. • Target local forums, Facebook groups relevant to the neighborhood and community. • Post project updates, participate in discussions, and address concerns directly. • Partner and collaborate with local leaders and community groups to share information and reach a wider audience such as (local non-profits, faith-based organizations, and community programs)
2 Send regular e-newsletters to interested parties. • Build an opt-in list through the website and community outreach. • Include project updates, event invitations, volunteer opportunities, tenant success stories, and resource information. • Utilize visually appealing templates and ensure mobile friendliness. Make public announcements through local radio stations and newspapers. • Establish relationships with radio stations and newspapers and submit press releases about key milestones. • Conduct targeted outreach through direct phone calls and emails. Direct Outreach: • Personally contact key stakeholders, community leaders, and nearby residents with
3 3. In-person community meetings and workshops: Open House: Prior to occupancy, the facility will host an open house for community members. This event will provide an opportunity for the community to tour the facility, meet staff, and ask questions. For face-to-face interaction and discussions, the facility will also organize quarterly community meetings. These meetings will serve as a platform for the community to voice their concerns, ask questions, and receive updates about the facility. • Address specific topics each session, like resident success stories, security measures, and neighborhood partnerships.. • Include residents, staff, social service providers, and local officials for informative and diverse perspectives. • Dedicate time for community members to raise concerns, ask questions, and share ideas. • Prioritize topics on skills and knowledge relevant to the community, such as financial literacy, mental health awareness, job readiness, or tenant rights. • Provide opportunities for community members to share their thoughts, concerns, and ideas through email referrals. • Collaborate with local organizations to co-host workshops, expand expertise, and reach wider audiences. • Assign staff as tour guides to personalize the experience and answer questions. • Set up booths highlighting services offered, staff roles, and contact information. • Newsletter Updates: A quarterly newsletter will be sent out to community members. The newsletter will provide updates about the facility, upcoming events, and initiatives that the facility is undertaking. The letter will integrate impactful images and infographics to highlight resident stories, facility features, and the positive impact of Health Through Housing. Responding to Community Complaints/Concerns Email Address: Establish a distinct email address specifically for community concerns related to the facility, separate from general inquiries. This reinforces a commitment to addressing their specific concerns. • Encourage residents and community members to clearly identify the nature of their complaint in the subject line (e.g., "Noise Concerns from Unit 3B," "Safety Concerns in Park Area"). This helps prioritize and categorize concerns for efficient response. • Confirmation within 24 hours: Upon receiving an email, send a brief automated response acknowledging receipt and outlining the next steps, including an estimated response time (e.g., "Your complaint has been received. We will review it and provide a full response within 7 business days.").
4 • Personal Follow-up within 48 hours: Assign a dedicated staff member to personally follow up with the complainant within 48 hours, demonstrating attentiveness and care. • Conduct a thorough investigation, gather information from relevant parties (residents, staff, security), and provide a detailed response outlining the issue, steps taken, and any future actions planned to address the concern. • Update residents and community members on the progress made in addressing specific complaints, demonstrating responsiveness and accountability. • Take a proactive approach by addressing common concerns in newsletters, workshops, and community meetings, and proactively address common concerns like noise, safety, and loitering before they turn into official complaints. This builds trust and fosters open communication to allow for early intervention and resolution. • A report summarizing the complaints/concerns received and the actions taken will be used for addressing common trends and sustaining community relationships. Points of Contact 1. Designate a Single Point of Entry: • Incorporate a dedicated "Community Relations Liaison" role to function as the primary point of contact for all community concerns related to the facility. This individual will: • Receive and direct concerns: Accept emails, phone calls, and in-person inquiries, ensuring proper categorization and routing. • Coordinate investigations: Work with relevant staff members (Facility Manager, Maintenance Staff, and Security Staff) to gather information and investigate concerns. • Provide updates and resolution: Communicate with the complainant throughout the process, keeping them informed of progress and the final resolution. • Track trends and report: Analyze patterns and recurring concerns, informing the facility manager and broader team about necessary adjustments or preventive measures. 2. Clear Escalation Path: • Encourage residents and community members to directly contact the Community Relations Liaison for any concern, regardless of nature. This ensures concerns reach the right person quickly and avoids confusion. • If the Liaison needs further support or intervention, they can escalate specific concerns to the Facility Manager for final decisions or resource allocation. • Inform complainants of the escalation path and ensure they are kept informed if their concern needs to be forwarded. 3. Collaborative Resolution:
5 • Collaboration between the Liaison, Facility Manager, Maintenance Supervisor, Security, and other relevant staff to ensure complaints are addressed holistically and effectively. • If appropriate, involve residents in finding solutions to concerns that directly impact them. This promotes ownership and fosters a sense of community responsibility. • Clearly document the complaint, investigation process, and final resolution to ensure clarity, accountability, and future reference. 4. Training and Communication: • Train all staff members, particularly the Liaison, Facility Manager, and relevant department heads, in handling community concerns effectively. This training should cover communication skills, conflict resolution techniques, and company policies. • Inform the community about the new system, the dedicated Community Relations Liaison, and the preferred method for raising concerns. This is done through newsletters, workshops, and community meetings. Graffiti and Litter Concerns and Complaints: • Community Members and Residents can report graffiti and litter through various channels (email, phone, online form) addressed to the Community Liaison. • Community Liaison confirms the concern relates to graffiti or litter and assesses its severity (location, size, potential danger). • The Liaison promptly sends a concise report to the Maintenance Team to clarify the nature and location of the concern, severity assessment, urgency level (if applicable), and any other relevant details. • The Liaison may discuss the situation with Maintenance for optimal action, considering resource availability and potential safety concerns. • Depending on the situation, the Manager may dispatch an immediate cleanup crew, schedule graffiti removal for the next cleaning cycle, or prioritize high-impact cases. • The maintenance team informs the Liaison of the action taken and estimated completion time. • The Liaison shares the resolution plan and estimated period with the resident, demonstrating responsiveness and transparency.
6 Our Approach to Community Engagement and Mission Alignment The UMLS mission is “Equity for all” the Liberatory Design framework inspires us, and we plan to apply this framework to the community engagement plan for the Health Through Housing Federal Way Housing Project by the Urban League of Metropolitan Seattle, the following steps can be integrated: 1. Mindsets and Values Integration: Ensure that the engagement plan is rooted in values that prioritize equity and liberation. This means actively recognizing and addressing the diverse needs and histories of the Federal Way community, especially those who have been marginalized or underserved. 2. Inclusive and Equity-Centered Design: In all engagement strategies, especially in communication channels and stakeholder meetings, prioritize inclusivity. This involves not just reaching out to a diverse group but actively listening to and valuing the input from all community members, especially those who typically have less power or visibility in such projects. 3. Self-Awareness and Reflection: Encourage all participants, especially those in leadership and decision-making roles, to engage in self-reflection about their biases and the power dynamics at play. This step is crucial to ensure that the project does not inadvertently perpetuate existing inequities. 4. Shifting Power Dynamics: In the creation of the community meeting and during collaborative workshops, intentionally shift power dynamics. This could involve giving greater decision-making authority to community members who are directly impacted by the housing project. 5. Learning and Agency for Community Members: Design engagement activities to be learning experiences for all participants. This includes making information accessible and understandable, and empowering community members to make informed contributions to the housing project. 6. Feedback and Iterative Process: Utilize feedback mechanisms not just to gather input but to actively adapt and evolve the project. This should be a continuous process where the community sees their input leading to real changes and adaptations in the project plan. 7. Building Towards Collective Liberation: Frame the entire housing project not just as a construction or urban development task, but as a step towards collective liberation. This means that the project should aim to enhance the well-being, agency, and empowerment of the entire community, especially those who have historically been disenfranchised.
7 8. Documenting and Sharing the Process: It is important to document this process and share the learnings and challenges encountered. This can help in reflecting on the project's impact on equity and liberation and can serve as a valuable resource for similar future endeavors. By integrating these elements of Liberatory Design, the Federal Way Housing Project can become a model for how community engagement and urban development can work hand in hand to create equitable, liberating, and sustainable communities.
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Good Neighbor Agreement Health Through Housing Emergency Housing Program: Urban League of Metropolitan of Seattle, City of Federal Way Parties: This agreement is entered into between King County (“County”), represented by the Department of Community and Human Services, Urban League of Metropolitan Seattle, and the City of Federal way. City”), represented by the Department of Community Development, collectively “the Parties”. Effective Date: This agreement shall take place TBD, 2024 Purpose: King County, Urban League of Metropolitan Seattle, and the City of Federal way are committed to helping Chronically Homeless or at risk of Chronic Homelessness individuals experiencing homelessness and promoting neighborhood health and safety. The Parties value their relationship with neighboring businesses and property owners and the program residents from this facility benefit from being part of a neighborhood community. Accordingly, the Parties shall form the Federal way Supportive Housing Work Group (“Work Group”) that shall be led by King County for the purpose of ensuring successful operation of the facility and integration into the Federal Way business community. The Work Group will meet quarterly after the facility opens and then during the first year of operations, and every six months thereafter for the duration of service as permanent supportive housing. Guiding Guiding Principles of the Work Group’s Commitment to Our Community Partnership: • Work collaboratively, with respect for all people, especially historically vulnerable and marginalized populations; and • Promote a safe environment that fosters dignity and respect for all community stakeholders as the Parties work together for the common good of providing a stable emergency housing environment for our most vulnerable community members; and • Work jointly to be transparent, communicative, responsive, and supportive to the surrounding business community in their efforts to create a safe and inviting environment for their employees and community members. Agreement: To support the opening and on-going operation of the facility the Agreement: Parties agree to the following: King County DCHS shall: • Convene Work Group meetings. Meetings will be scheduled quarterly for the first year, beginning in the first quarter of 2023. Then, beginning in 2024, meetings will be held every six months. The Federal Way business community will be invited to all meetings and will receive at least 10 calendar days’ notice. Notice will be provided via email to a contact established by each business.
• Engage the broader community through an interest list, website updates, and community-based organizations. • Incorporate, where appropriate, elements of this agreement into the service contract with Urban League of Metropolitan Seattle. • Work collaboratively with Urban League of Metropolitan Seattle to ensure the facility is well lit on the outside and maintained. • Support Urban League Metropolitan Seattle in working with appropriate intergovernmental entities to address issues specific to the facility, including but not limited to South King County Fire and Rescue City of Federal Way Police Department • Work with Urban League to ensure that the objectives to house Chronically homeless individuals and maintain a local preference for individuals who either live in Federal Way or have a connection to Federal Way. • Adjust the level of security at the facility based on documented community need. Urban League of Metropolitan Seattle shall: • Host a pre-opening public meeting where surrounding businesses and community members are invited to tour the facility and learn more about services and operational approaches. The community will be provided with at least 10 calendar days of notice prior to the meeting. • Engage directly with the intergovernmental entities described in the previous section. • Establish connections with local providers to further the mission of promoting housing stability for all. • Engaging with providers who support veterans and seniors. • • Where possible, engage in community-based events within the City of Federal Way to make connections and offer education and information on homelessness, our project, and Urban League of Metropolitan Seattle. • Provide contact information to the Parties to ensure that the Parties have 24/7 access to Urban League of Metropolitan Seattle staff. • Provide 24/7 phone contact information to neighboring businesses and neighbors and respond to non-emergency requests or inquiries within 48 hours. •• Enter into a Trespass Agreement with the City of Federal Way Police Department which allows Federal Way PD to engage and respond to persons from the site. • Work with City of Federal Way Police and Code Enforcement on the identification and implementation of Crime Prevention Through Environmental Design (CPTED) concepts for the exterior of the property. • Regularly monitor the immediate perimeter of the property and ensure the area is maintained, garbage is picked up, and discourage people from loitering in front of the building. • Establish an outdoor location for smokers and provide waste receptacles for trash. • Prohibit the use of the parking lot for Recreational Vehicles and/or automobiles as dwellings. • Participate in all scheduled Work Group meetings. • Upon request and with advance notice, provide presentations to the Federal Way City Council and/or the Human Services Committee.
• Look for opportunities to engage community-based organizations and volunteers to enhance the programming of the Federal Way Emergency Housing facility. • Provide program utilization data to the Work Group at each quarterly meeting. Data should be disaggregated in a manner that identifies veterans and seniors served and if program participants are connected to Federal Way. • Establish program rules for program participants of the facility. Make the program rules available to program participants and provide an orientation to the program rules at the time a program participant enters the Federal Way Emergency Housing program. Require that the program participant acknowledge the program rules and that they sign a document agreeing to abide by the program rules. City of Federal Way shall: • Provide contact information for the city personnel identified in prior sections of this agreement. • Provide contact information of surrounding businesses and the area covered by this agreement. • Assist in the distribution of information in hard copy formats, social media, or website postings. • Attend community engagement meetings. • Review and provide feedback on materials intended to be distributed to the public. • Participate in all scheduled Work Group meetings. • Provide connection and response to the North Federal Way business community. • Provide Regional Fire who will be responding to aid calls at the property. • Provide Police who will be responding to crimes and suspicious behavior. • Provide Code Enforcement who will be responding to nuisance and land use concerns. • Coordinate with partner agencies in the delivery of human services. • Provide homelessness outreach and referral services to those who are experiencing homelessness in Federal Way. • Assist Urban League of Metropolitan Seattle in connecting with the Park’s Department and events planning
Code of Conduct : Urban League of Metropolitan Seattle Federal Way Permanent Housing As a resident of our community, you play a vital role in maintaining a safe, respectful, and supportive environment. This Code of Conduct is designed to ensure a harmonious living experience for everyone. It outlines essential guidelines and expectations for behavior and community interaction. Your adherence to these rules is crucial for fostering a positive and secure atmosphere, conducive to personal growth and mutual respect. We encourage you to familiarize yourself with these guidelines, as they are integral to the well-being and success of our community. Our staff is always available to support and assist you. Together, we can create a thriving, inclusive community at the Urban League of Metropolitan Seattle Federal Way Permanent Housing. Welcome home! 1. Treat every individual with kindness, dignity, and respect, regardless of their background, beliefs, or life situation. Be considerate of differences and avoid judgmental behavior. Behavior Standards: 2. Strictly prohibit any form of verbal and physical abuse. 3. No discrimination, bullying, harassment, or violence of any kind is tolerated. 4. Create a safe and inclusive environment for all residents. Personal Responsibility: 5. Be accountable for your actions and behavior. 6. Maintain cleanliness in personal and shared spaces. 7. Respect the belongings and spaces of others, avoiding any form of intrusion or misuse. Cooperation and Compliance: 8. Adhere to all facility rules and guidelines. 9. Engage positively with staff, volunteers, and other residents, fostering a cooperative community spirit. Safety and Security: 10. Actively contribute to a safe environment by promptly reporting any concerns or incidents. 11. Prohibit the use, possession, or distribution of illegal substances, including drugs. Respect for Laws and Regulations: 12. Comply with all applicable federal, state, and local laws, including safety and sanitation requirements, as well as the city's building, fire, and zoning and development codes. Threatening and Unsafe Behavior: 13. It is prohibited for residents to exhibit threatening or unsafe behavior that may harm themselves or others. Residents should report any harm to UMLS staff and authorities. • No Threatening or Unsafe Behavior: All residents are prohibited from engaging in behavior that is threatening or unsafe, which could potentially cause harm to themselves
or others. This includes any actions, words, or gestures that could be perceived as threatening or dangerous. Reporting Incidents: • Duty to Report: If a resident witnesses or experiences any form of harm, it is their responsibility to promptly report it to the Urban League of Metropolitan Seattle (UMLS) staff and relevant authorities. Timely reporting is crucial for ensuring the safety of the entire community. Illegal Drugs: 14. Strictly prohibit the use, possession, or sale of illegal drugs within the facility. Cleanliness and Hygiene: 15. Uphold high standards of personal hygiene. 16. Actively contribute to the cleanliness of shared spaces, ensuring a healthy living environment. Observance of Quiet Hours: 17. Respect the designated quiet hours to maintain a peaceful atmosphere for all residents. Active Participation: 18. Engage in community-building activities and personal development programs, contributing to a vibrant community life. Peaceful Conflict Resolution: 19. Approach conflicts with a mindset of respect and peaceful resolution. 20. Seek assistance from staff in resolving conflicts when necessary. Safety & Environment Guidelines: 21. Comply with local regulations regarding public conduct, including prohibitions on loitering, trespassing, and public camping. 22. Support a safe and healthy community both onsite and in the surrounding areas by reporting any conduct violations. 23. Follow specific routes for travel to and from the facility. 24. Use designated parking areas. 25. Dispose of trash in designated receptacles. 26. Protect the physical environment of the building and landscaping from damage. Garbage Disposal Guidelines: 27. Residents must not accumulate trash or materials that could pose a hazard or breach any health, fire, or safety regulations, both inside and outside the facility. 28. All garbage must be properly bagged, sealed, and placed in the designated dumpster. 29. Hazardous materials such as gasoline, oil, paint, or flammable liquids must be disposed of off the property.
30. Residents are responsible for disposing of large items, such as furniture, at their own cost. These items cannot be left in the dumpster area for trash collection. 31. Follow the guidelines for separating and recycling waste materials. Guest Policy: 32. Residents must adhere to the facility's guest policy, which includes notifying facility staff about any guests staying for more than a specified period. 33. Guests must also comply with the facility's standards of conduct. Effective Communication: 34. Follow staff instructions and seek clarifications when needed. 35. Promote a culture of respectful, supportive, and non-discriminatory communication. 36. Prohibit physical violence, verbal threats, bullying, or any discriminatory behavior based on race, religion, gender, sexual orientation, economic status, gender identity, or national origin. Residents are required to use the facility solely for its intended purpose as defined in the House Rules and must comply with all relevant laws, regulations, and policies related to the facility's use and occupancy, which the facility may update as necessary. Live-in Aide/Caregivers: 37. Residents must obtain approval from facility staff for the presence of a live-in aide or caregiver. Dependents, other family members, and pets of live-in aides or caregivers are not allowed to reside in the facility without prior written consent. Individualized Support: 38. Encourage active participation in supportive services available on-site, such as counseling, case management, employment services, mental health services, and addiction support. 39. Share responsibilities in communal activities, including cleaning, meal preparation, outdoor maintenance, gardening, and committee involvement. If you have any questions about the rules in the code of conduct, please reach out to the Urban League of Metropolitan Seattle (UMLS) management team
1. Resident's Emergency Contact Information Name: Address: Telephone: Email: 2. Agreement Attachments AND ADDENDA Resident understands and agrees the following forms are part of this Agreement. Resident and Landlord initials indicate attachments/addenda have been provided. Resident Landlord Document House Rules and Regulations Guest Policy Resident Grievance Form Policy Statement for Reasonable Accommodations and Modification Pet Addendum/Service Animal Policy Resident Designation Form Violence Against Women Act (VAWA) Move-In/Move-Out Checklist Bed Bug Addendum Moisture Disclosure Addendum Harassment & Retaliation Policy Guidelines for Residents Department of Health Mold Handout - PDF Landlord/Tenant Rights Pamphlet and City of Federal Way Renter’s Handbook - PDF By Signing this Agreement, Resident and Urban League Staff commit themselves to the terms stated in this Agreement. Resident Signature: __________________________________ Date: _____________ Landlord Signature: ____________________________________ Date: ___________