3b - Multi-Service Centerf
r - or -
MULTI -SERVICE CENTER
P
9
AM` 'i irAM
Last fiscal year:
Served over 42,000 individuals. Diverse
customer base. 80% identified as non -white
37% of all customers and 35% of all housing
customers were children under the age of 18
19% of all served and 8% of housing
1 customers were seniors. 11% had a disability
99% of all customers and 96% of housing
customers were considered very low or low
income (very low is 30% = max of
$2891/month- family of 4. Average rent =
$1800)
45% of households served in housing had at
least one person in the household employed
as compared to 33% of all households
erved
. N
MSQO were reported being homeless (this is
MULTI -SERVICE mad e r re p o rt e d) .
Table 1: Top survey responses based on number of votes per issue
Top Issues Identified All Surveys
Homelessness
�% Alcohol/Drug/Gambling Abuse
Lack of Mental/Behavioral Health
Services
Multi -Generational Poverty
Homelessness
Housing Affordability
Alcohol/Drug/Gambling Abuse
Low pay/low wages
Energy Costs
Table 2: Top survey responses based on how votes for issues ranked in importance
.. Issues Identified
2
E
5
Alcohol/Drug/Gambling Abuse
Homelessness
Housing Affordability
Domestic Violence
Barriers to Transportation
Alcohol/Drug/Gambling Abuse
Barriers to Citizenship
Homelessness
Domestic Violence
Housing Affordability
• Lack of access to affordable housing/not making enough to pay market rent and
make ends meet
• Seniors on fixed incomes
• LGBTQ youth who are asked to leave home and/or don't have support
• Family instability for youth
• Inability to rent due to past evictions, lack of first and last month's rent, and/or
criminal background
• Domestic violence situations
• Medical issues which can contribute to loss of income
• Systemic disincentives which lead to loss of income (ie making too much to get
a child care subsidy but not enough to afford child care)
• Mental health/chemical dependency issues
Served over 4000 last year
Residents of South King County (not including
affordable housing in Pierce County)
Shelter, transitional, and permanent
affordable housing — over 650 units
Adding workforce housing —Redondo Heights-
2023. 334 units- 132- are new. Navigation
services and satellite Food Bank on -site
Family Shelter
Individual 2-3 bedroom duplexes in Kent
Families must be homeless with a
child under 18 and income no
greater than 30% AMI
Temporary - month to month with
case management to work towards
finding stable housing
MC_ goes through Regional Access Point
MSC RAP)
MULTI -SERVICE CENTER
0
n in
Transitional Housing
Available for single women
Must be homeless with income not
greater than 30% AM
Women must be in recovery
Case management provided
■ Permanent Affordable Housing
■ MSC has over 650 units in South
King and Pierce Counties
■ Available for individuals and
families
■ Housing available specifically for
seniors and veterans
MSC
MULTI -SERVICE CENTER
i1fi,arr, J. Wood
et r;
William J. Wood Veterans Housing
45units ofl,2.1&3
bedroom subsidized apartments for
homeless veterans and their families
MSC services on -site and Dept. Of
Veterans Affairs co -located on site
Saw a reduction in emergency room
visits and EMT calls in the first few
months
Worked with 2 consultants to improve
service format and delivery. Now have
24/7 staffing, clearer guest parameters,
stronger performance measures and
CsM uced law enforcement calls
MULTI -SERVICE CENTER
ercrencv and Rent
Am
Limited funding available
Rental assistance
Must live in Federal Way, Kent,
Renton, or Seatac
Must be low-income and have a
verifiable crisis that prevent you
from paying rent
Emergency assistance
Must live in Kent, Renton, or SeaTac
Limited funding for a temporary
crisis
Cmsc
MULTI -SERVICE CENTER
' = Saw an increase of over 40% in Food
Bank customers in the first few months
of the pandemic. 45% of these
customers had never accessed services
before. Also increased home food
deliveries during the pandemic
Gave over $4 million in rent assistance in
between Oct -Dec in 2020
"may Average 28% of tenants at MSC
properties were late on rent or weren't
able to pay at all. This percentage went
%- as high as 60% at some properties
Causes of need- job loss, loss in hours,
medical issues, lack of child care
Concerns about delayed impact
MSC
CD
MULTI-SERVICE CENTER
a
MSC
MULTI -SERVICE CENTER
Online
www.mschelps.org
www.facebook.com/mscheIps
info@mschelps.org
Federal Way Office
1200 S. 336t" St
Federal Way, WA 98003
253-838-6810
Kent Office
24437 Russell Road, Suite 200
Kent, WA 98032
Phone: (253) 854-4406
Hours
Monday— Friday
8:30am to 5pm