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22-105684-Revised Project Narrative-02-03-22Catholic Community Services of King County Stevenson Hotel Shelter Narrative 1 of 6 Operations and Services Agency Experience Catholic Community Services (CCS) seeks funding to lease the Stevenson Hotel for twelve months to use as emergency shelter for people experiencing homelessness in Federal Way and South King County. The shelter will provide spaces for 40 people on average but could accommodate up to 48 people if couples are being sheltered. Clients have access to a room with a bathroom and case management. CCS successfully operates multiple non-congregate shelter programs. In March, 2020 congregate shelter programs quickly pivoted to 24/7 enhanced shelters operated out of local motels, providing safe shelter during the pandemic. CCS operates three hotel based enhanced shelter programs providing emergency shelter to over 300 individuals. The Bob G hotel based enhanced shelter opened in April 2020. The shelter provides up to 70 individuals, 50 and older with 24/7 shelter, onsite case management and meals. CCS operated the SeaTac Shelter program, sheltering adults in South King County through April 2021. In addition to hotel based enhanced shelter programs, CCS has experience operating non- congregate shelter programs based out of various types of facilities. The Inn Shelter operates 50 private rooms with bathrooms, housing adults, couples and their pets. Front desk staff are onsite 24/7, with weekday case management staff supporting housing plans and facilitating access to mental health, recovery, and medical needs services. Shelter guests are provided breakfast, lunch and dinner. The Bridge Shelter is an enhanced shelter operating since, August 2018. The building, owned by Plymouth Housing, is leased to CCS and provides enhanced, supportive shelter to over 70 vulnerable individuals. Onsite case management ensures clients have access to recovery, mental health the medical care referrals. Bridge Shelter is a low barrier shelter accepting referrals through Coordinated Entry for All and other appropriate referral partners. By providing enhanced shelter facility operation paired with supportive services, CCS is offering respectful emergency lodging with dedicated services. Respectful, non-congregate shelter with client driven wrap around services supports CCS’ mission to provide accessible shelter services that are empowering to, and driven by those seeking them. Shelter and supportive services strive to make experiences of homelessness brief, tailoring services to address barriers to housing by utilizing all available resources within the community and strengths of the client. CCS enhanced shelter programs strive for 60% exits to permanent housing. Case Managers develop proactive and supportive relationships with clients, creating client driven housing plans. Access to shelter is not contingent on participation in case management or other services offered. Many clients have not had access to their own private and secure space. Private shelter units paired with elements of community support can help clients prepare for living in similar permanent supportive housing facilities that implement a similar model. Program Model Services and shelter are offered to those seeking them without prerequisites or requirements to participate in programming. Staff develop relationships of mutual trust and respect with participants who wish to engage, providing them with access to a full range of resources and Catholic Community Services of King County Stevenson Hotel Shelter Narrative 2 of 6 services available through CCS and the social services community. Case managers use motivational interviewing techniques to encourage households to actively participate in achieving their goals. Trauma informed care (TIC) is an important part of our practice, and our staff is trained in it. TIC informs how staff respond to behaviors and emotions that are created out of the unique circumstances that come with clients who have experienced, or are experiencing, trauma. Key elements include minimal to no exits due to “problematic behaviors,” strengths-based and collaborative stability planning, and transparent program policies that strive to empower clients. TIC is applied at enhanced shelter, PSH, and day center locations. We support Housing First throughout our system, from diversion, rapid re-housing and shelter, through to the permanent supportive housing we operate. We strongly encourage participation in case management as a means to securing permanent housing, but we do not require it. We offer services on site and in the community, including behavioral health counseling, recovery support, and medical health services. Clients are not required to participate in case management services in order to access CCS shelter or day centers. Our programs successfully support households with a wide variety of mental and physical health challenges in achieving permanent housing. We do this by co-creating housing stability plans that address the unique housing barriers of each household. This may include connecting to mental or physical health providers; assistance with signing up for Medicaid; and accessing DSHS programs and other community-based supports. We collaborate with other service providers to create a housing support team and provide referrals to outside providers. To serve the unsheltered, underserved population living outside in Federal Way and South King County, the shelter program will work with the case management teams at the Federal Way Day Center and the CREW Outreach team. Engagement is client driven and individualized. This population is living outside, unsheltered, and are hard to serve because they are not connected to place based services. The day center and outreach case managers building trusting relationships that can lead to shelter enrollment, a step towards participating in additional supportive services. Catholic Community Services works closely with local health authorities to safely provide services and shelter while observing COVID-19 safety practices and policies. CCS leadership participate in a weekly shelter provider meeting with King County and City of Seattle officials to discuss safety practices and implementation. Shelter program staff work with public health disease investigators when a positive case is confirmed at any agency program. As of January 6th, CCS is a fully vaccinated agency and maintains an agency wide masking policy for staff and guests at all program and administrative sites. Masks must be worn at all times unless a client is in their private, individual unit. When the community is experiencing increased rates of COVID-19 transmission, CCS programs take additional steps to reduce spread within shelter programs by monitoring guests for symptoms, providing rapid test when appropriate, and referring positive cases to King County INQ facilities. Both staff and clients are provided masks. Facilities staff have increased sanitization measures to keep pace with public health measures. Program staff monitor mask use and provide education to clients about the steps to minimize the risk of contracting and spreading COVID- Catholic Community Services of King County Stevenson Hotel Shelter Narrative 3 of 6 CCS has hosted vaccination clinics at program sites and administrative facilities for both clients and staff. CCS will continue to be a part of the larger conversation in King County about how to provide social services safely during the COVID-19 pandemic. We have staff who have experienced homelessness as well as those with diverse sexual orientations and religious affiliations. CCS Workforce Initiatives, described further in below sections, support the hiring and promotion of diverse staff members with lived experiences of poverty and homelessness. South King County has current staff that have completed CCS workforce training specifically for community members with lived experience. The goal of these initiatives is to support staff that provide informed and tailored services that are culturally adaptive and customer-centered. In South King County our staff come from unique backgrounds with pertinent experiences that will benefit participants and support successful housing outcomes. All services use a progressive engagement model. Clients are engaged in services based on an initial evaluation of capabilities and needs, and are continually reevaluated to adjust the level of support. This engagement model empowers clients to individually pursue their stability goals with the support of programming, putting them in the driver’s seat. Staffing Dan Wise is the agency Deputy Director and has been with the CCS for 23 years. She has developed several shelter and housing programs that provide low barrier, harm reduction services to people experiencing housing instability. This experience includes working with architects, managing construction contracts, implementing service teams, and garnering feedback from program participants. Whonakee King is a Division Director and has been with CCS for over 10 years. She began as an advocate for families in extreme poverty. It was readily apparent that she was a natural leader and was quickly promoted to a case management position. After thriving in that position, Whonakee was interested in growing her management skills. She took on the challenge of opening a new program, and launched a the Federal way Day Center in South King County. Through this work she established a culture of care and welcoming presence that broke down historic barriers to people accessing services in the area. Once the Day Center was established, Whonakee expanded her role to include management of multiple shelters and day centers throughout the South King County region. Under Whonakee’s leadership the Stevenson Hotel Shelter will provide 24/7 staffing. The Team will be comprised of a Program Manager who will supervise the shelter team. An Advocate Supervisor will ensure that a team of Advocates provide 24/7 staffing and engagement with people at the shelter. The advocate team also controls access to the shelter and secures the space from non-participants. A Case Manager will help connect shelter clients to housing. A Janitor will ensure that the rooms are kept up to community standards. The team is connected to CCS’s regional services including the Counseling and Recovery and Wellness program, Rapid Rehousing and partner medical providers. A Facilities team provides support to the shelter. The program manager works with the Facilities Team to address routine and emerging facilities and operations needs. Catholic Community Services of King County Stevenson Hotel Shelter Narrative 4 of 6 to provide programs with knowledgeable, experienced and trained employees to support positive outcomes. Data and Fiscal Management All CCS programs that provide services to community members experiencing homelessness utilize HIMS to track client information. CCS has been participating in HMIS since 2014. CCS program leadership participate in CAPER (Case conferencing, Assessment, Prioritization, Engagement, and Referral) team. The CAPER team is responsible for coordinating referrals to housing resources through the King County Coordinated Entry System and agency housing partnerships. CAPER develops and maintains an agency wide By Name List for single adults that incorporates data from the CCS HMIS records, King County HMIS, vulnerability and assessment tools, and case conferencing notes. The work of the group is intentionally focused on examining racial equity in the distribution of housing resources and interventions. Our accounting department utilizes an organized coding system that ensures restricted and non-restricted funding is used appropriately and is documented accurately. The finance director reviews all contracts that include federal funding to review requirements. Internal contract review processes ensure that we can meet requirements. Separate cost centers are used with specified uses for funds, with documented eligible expenses, allocable, and reasonable costs under each contract. CCS receives an independent audit each year, which consistently results a positive financial position. CCS is able to provide services under a reimbursement payment model. CCS programs are versed in submitting invoices for reimbursement in a timely manner. CCS programs have a successful decade’s long record of meeting reporting requirements for all levels of government funding. Programs managers are supported by agency directors, a contracting review team, a grant management team and an accounting department. Standards of Safety and Operation Catholic Community Services places great care and emphasis on safety and security for clients, staff and the community. To this end, each Catholic Community Services of Western Washington (CCS) places a high value on the safety of its employees. We are committed to providing a safe workplace for all employees. Thus, we have developed the Safety and Accident Prevention Guidelines management, supervisors and employees in identifying and eliminating hazards that may develop during work. Full implementation of the Safety and Accident Prevention Guidelines section ensures compliance with applicable laws and regulations, including the Washington Administrative Code (WAC) 296-24 part A-1, and is based on WAC 296-800, the Safety and Health Core Rules of the Washington Industrial Safety and Health Act (WISHA).It is the basic safety policy of CCS that no task is so important that an employee must violate a safety rule or risk injury or illness in order to get the job done. Employees are required to comply with all workplace safety rules and are encouraged to actively participate in identifying ways to make our workplace a safer place to Catholic Community Services of King County Stevenson Hotel Shelter Narrative 5 of 6 work . Supervisors are responsible for the safety of their employees and as a part of their daily duties must check the workplace for unsafe conditions, watch employees for unsafe actions and take prompt action to eliminate any hazards. The safety committee evaluates potential safety hazards at each CCS location including aspects of environmental design and landscaping and plant maintenance. All CCS worksites sites with 11 or more employees must have a Safety Committee. Sites with fewer than 11 employees and no designated Safety Committee must conduct quarterly employee safety meetings. The Stevenson Hotel Shelter will be incorporated into the Safety Committee of the nearby Federal Way Family Center. There is a Disaster Plan for each Family Center and incorporated programming. The Disaster Plan (available upon request) details the communication plan, emergency supply plan, and incident management system. The Safety Committee minutes, policies and procedures are communicated to all staff during monthly team meetings. Clients are informed of safety evacuation procedures. In specifically looking at the Stevenson location, there are no concerns with meeting the lighting standards in the City of Federal Way code. Follow Crime Prevention Through Environmental Design (CPTED) standards for landscaping and plant maintenance. Intake and referral process The Stevenson Hotel Shelter will accept referrals from the Federal Way Day Center, local outreach teams such as CREW and REACH, and referrals from area providers. Referrals are reported to the shelter funder, the King County Regional Homeless Authority. All referrals are coordinated offsite and there is no walk-up screening at the shelter. At the time of intake, CCS enters all clients’ information into the agency and regional Homeless Information Management System. This includes identifying demographic information. In the event that a client does not have a photo identification, the program has the capacity to provide a Clarity ID that is affiliated with the HMIS system. This ensures that staff can verify the identity of all clients at the shelter. The program staff keep an electronic log of daily activity at the program site. This is reviewed by the Division Director weekly. Client case notes are kept in HMIS and reviewed by the Program Manager weekly. In addition, case notes are reviewed twice a year to ensure compliance with the agency standards through the CCS King County Quality Improvement team. Services CCS provides services in alignment with the national best practice models of trauma-informed care and harm reduction. All clients have access to case management. The advocates provide 24/7 on-site services and help people connect to case management. The service team helps people connect to services including but not limited to: housing, healthcare, behavioral healthcare, transportation, health insurance, food resources, resolve outstanding criminal issues such as warrants, employment searches, connections to schooling, and connections to public benefits. Catholic Community Services of King County Stevenson Hotel Shelter Narrative 6 of 6 Standards of Conduct Catholic Community Services implements a Services Agreement in all shelter programs that lays out a client’s rights and responsibilities. This includes the code of conduct for the space including complying with safety procedures; local, state and federal laws; and community conduct standards. In the event that a shelter client displays behavior that is not in alliance with community standards, the shelter staff can refer a client to the CCS Care Coordination services. We intentionally seek to engage individuals with behaviors that can be challenging. We expect that our clients may have unaddressed mental health issues, significant medical concerns, and substance use. We know that clients also come to us with their own histories of trauma, and that the very experience of homelessness is itself traumatic. We strive for the balance to operate with the minimum number of rules/expectations necessary to keeps our programs safe and to serve as many vulnerable people as possible. We intentionally examine our work with a racial equity lens to interrupt the impact of implicit bias and unintended consequences. The Care Review Team is composed of members of the King County Admin team, Division Directors over a variety of programs in King County, as well as leadership from CCS’s Behavioral Health Division. The team also includes direct staff involved with the specific client and management with that specific program, as well as outside providers connected to this client up for review. The Care Review process has been developed in order to bring best practices across all CCSKC programs. Care review seeks to prioritizing safety in our programs while also trying to come up with a plan that supports a person moving out of the crisis of homelessness and into a stable housing resource. Policies Catholic Community Services has a comprehensive Services Policies and Procedures Manual for all of our services. It is available upon request. A copy of the policy manual index is being submitted with this application. Dan Wise is available to meet upon request. danw@ccsww.org