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08-08-2023 Council Packet - SpecialCITY OF Federal Way Centered on Opportunity CITY COUNCIL SPECIAL MEETING AGENDA City Hall — Council Chambers* August 8, 2023 — 5:00 p.m. 1. CALL MEETING TO ORDER 2. PLEDGE OF ALLEGIANCE 3. STUDY SESSION a. Broadband Planning Studv Final Report • Staff Report: Thomas Fichtner, IT Director • Consultants: Government Technology Group 4. ADJOURNMENT Special Meetings may be recorded and televised live on Government Access Channel 21 or FW YouTube. To view agenda materials, public comment options and to watch meetings online please visit www.citVoffederalwaV.com. *Remote attendance available via Zoom meeting code: 938 0263 0822 and passcode: 370773 COUNCIL MEETING DATE: August 8, 2023 (ITEM #.-3 a CITY OF FEDERAL WAY CITY COUNCIL AGENDA BILL SUBJECT: BROADBAND PLANNING STUDY FINAL REPORT POLICY QUESTION: N/A - Informational delivery of the final Broadband Planning Study report. COMMITTEE: N/A MEETING DATE: N/A CATEGORY: ❑ Consent ❑ Ordinance ❑ Public Hearing ❑ City Council Business ❑ Resolution ® Other STAFF REPORT BY: Thomas Fichtner DEPT: Information Technology Attachments: 1. Staff Report 2. Broadband Planning Study Final Report Options Considered: N/A — Informational Update Only MAYOR'S RECOMMENDATION:: N/A MAYOR APPROVAL: I DIRECTOR APPROVAL: r ' �2 rn u�iuir cattncil Initial/Date Initial/Date Initial/Date COMMITTEE RECOMMENDATION: N/A — Infornwtional Update Only Committee Chair Committee Member Committee Member PROPOSED COUNCIL MOTION: N/A (BELOW TO BE COMPLETED BY CITY CLERK'S OFFICE) COUNCIL ACTION: ❑ APPROVED COUNCIL BILL # ❑ DENIED First reading ❑ TABLED/DEFERRED/NO ACTION Enactment reading ❑ NIOVED TO SECOND READING (ordinances only) ORDINANCE # REVISED - =4/2019 RESOLUTION # CITY OF FEDERAL WAY MEMORANDUM DATE: July 17, 2023 TO: City Council Members VIA: Jim Ferrell, Mayor FROM: Thomas Fichtner, IT Director SUBJECT: Final Report — Broadband Planning Study Financial Impacts: The Broadband Planning Study will be funded by a grant from the Washington State Community Economic Revitalization Board (CERB) in the amount of $50,000/General Fund. The grant will be matched with $25,000 from the City's American Rescue Plan Act/Local Fiscal Recovery Fund (ARPA/LFRF) as approved by City Council at the September 7th, 2021 Regular Meeting. There will be no impact on the General Fund. BackLrround Information: The project began on September 7, 2021, when City Council provided authorization to apply for a grant from the State of Washington's Community Economic Revitalization Board (CERB) to fund a Broadband Planning Study. The City was awarded the grant and it was formally accepted at the December 7, 2021 Council Meeting. At the March 1, 2022 Council Meeting, authorization was given to issue an RFP to select a consultant to perform the Broadband Planning Study. Finally, at the May 3, 2022 Council Meeting, authorization was given to contract with Government Technology Group, LLC. to perform the study. As a requirement of the CERB grant, a Broadband Advisory Taskforce (BAT) was formed consisting of City staff as well as Deputy Mayor Honda, Planning and Senior Commission members, and representatives from several partner agencies including: Federal Way Public Schools, Highline College, University of Washington Tacoma, South King Fire and Rescue, Lakehaven Water and Sewer District, King County, the Federal Way Chamber of Commerce, and Comcast. The BAT met monthly beginning in May, 2022. One of the first tasks for the BAT was to create a survey so that the consultant could gain insight into the broadband experience in the community. Once the survey was approved, it was released both online as well as print copies were placed at various locations around the City including at City facilities as well as partner agencies at the King County libraries and Chamber of Commerce. Rev.7/18 The Consultant also reviewed documentation provided by the City as well as FCC data on available broadband service providers within the City. They queried all service providers for available plans and price points. In addition, there were tailored surveys to various City Departments, South King Fire, Lakehaven, and King County Library system. These surveys helped determine the needs of the departments and agencies to better understand if the broadband available in the community was sufficient enough for now and into the future. There was a total of three public town hall meetings held. Unfortunately, participation by the public was minimal. While this was disappointing to staff, the Consultant indicated that generally when a community is well served with broadband, there is limited participation. The report details broadband services provided within the City, regional efforts coordinated by King County and the State of Washington, limitation on eligibility for federal broadband grants, as well as digital inclusion efforts needed. A near final draft is attached to this packet and a final edit will be provided prior to the Committee meeting. The report will be presented by Government Technology Group at both the FEDRAC meeting and the following City Council meeting as an informational only item. This final report will be delivered to the Washington State Community Economic Development Revitalization Board (CERB) to complete the project and satisfy the requirements of the grant. Rev 7/18 mamm " GOVERNMENT TECHNOLOGY GROUP, LLC Broadband Plan Federal Way, WA August'1, 2023 Page 1 of 119 City of Federal Way, WA Broadband Planning Study Page 2 Contents ExecutiveSummary........................................................................................................ 5 Methodology............................................................................................................................................ 6 KeyTerms................................................................................................................................................. 7 KeyFindings............................................................................................................................................ 8 AssetAssessment........................................................................................................... 9 City Owned Broadband Infrastructure..................................................................................... 9 MarketAssessment....................................................................................................... 14 Overview..................................................................................................................................................14 KeyFindings..........................................................................................................................................15 NeedsAssessment........................................................................................................ 27 Broadband Advisory Task Force................................................................................................28 StakeholderOutreach.......................................................................................................................29 BroadbandSurvey...............................................................................................................................30 Stateand Federal Data.....................................................................................................................40 CityDepartments................................................................................................................................43 DigitalEquity.........................................................................................................................................43 Technologyand Trends...................................................................................................................46 NetworkDesign............................................................................................................. 47 CapitalCosts.........................................................................................................................................57 OperatingCosts...................................................................................................................................59 Customer Segmentation and Growth......................................................................................59 ProposedRate Schedule..................................................................................................................60 Financialperformance.....................................................................................................................61 Governance............................................................................................................................................. 63 KeyRecommendations................................................................................................ 66 Form or designate a broadband governance committee..............................................66 Createpolicies and workflows....................................................................................................66 SupportDigital Inclusion...............................................................................................................66 Create a Technology Enterprise Fund.....................................................................................67 Incrementally build a city -owned fiber network...............................................................67 Develop a Public Private Partnership (P3) agreement....................................................68 Work with the State of Washington Broadband Office..................................................68 Grants& Funding................................................................................................................................69 Donatesurplus city assets............................................................................................................69 NextSteps and Milestones.............................................................................................................70 Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 3 Figures Figure1 - Methodology................................................................................................... 6 Figure 2 - City Owned Assets ...................................... ............................................... -11 Figure3 - Proposed Asset Map....................................................................................13 Figure 4 - Addresses Assessment Map.......................................................................20 Figure 5 - FCC LTE Coverage Map...............................................................................21 Figure 6 - T-Mobile 4G Coverage Map.........................................................................21 Figure 7 - Verizon 4G Coverage Map..........................................................................22 Figure 8 - Data Center Location Map..........................................................................23 Figure 9 - Type of Connection.....................................................................................33 Figure 10 - Provider Percentage...................................................................................33 Figure 11 - Number of Devices Connected................................................................35 Figure 12 - Types of Devices Connected....................................................................3 5 Figure 13 - Survey Speeds Plotted Map......................................................................3 7 Figure 14 - Households Receiving Aid........................................................................38 Figure 15 - Level of Education.....................................................................................39 Figure 16 - Washington State Broadband Speed Results........................................40 Figure17 - NTIA Map....................................................................................................41 Figure 18 - FCC Broadband Map..................................................................................42 Figure 19 - Washington State ACP Adoption Rate for 1,124,956 eligible households.......................................................................................................................4 5 Figure 20 - Existing Infrastructure Used....................................................................51 Figure21 - HID Map...................................................................................................... 56 Tables Table 1 - Existing Asset Footages..................................................................................9 Table 2 - Proposed Asset Footages.............................................................................12 Table3 - Comcast Offerings........................................................................................16 Table4 - Lumen Offerings............................................................................................17 Table 5 - T-Mobile Home Internet Offering...............................................................17 Table 6 - Verizon 5G Home Internet Offering..........................................................18 Table7 - Satellite Offerings..........................................................................................18 Table 8 - Address Assessment Offerings..................................................................19 Table 9 -Response Residential Percentage...............................................................32 Table 10 - Average Speed by Provider........................................................................34 Table 11 - ACP Adoption Rate for Federal Way, WA................................................44 Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 4 Table 12 - Estimated Construction Cost per Foot....................................................48 Table 13 - Site List for BID ..........................................................................................51 Table 14 - Estimated Cost by Focus Area...............................................,.................. 54 Table 15 - Cost Breakdown........................................................................................-.58 Table 16 - Equipment Expenses...................................................................................58 Table 17 - Potential Business Customers per Year...................................................60 Table 18 - Purposed Rate Schedule.............................................................................61 Table19 - Revenue per Year.........................................................................................62 Table 20 - 20 Year Operating Recap...........................................................................62 Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 5 0 0M %r +I if AaCiono%rviary Broadband is a 2151 century challenge ranked as one of the most important technology investments to make worldwide. It is key for economic development purposes, competitiveness, job creation and the new foundation for more prosperous communities. The internet is a network of networks that connect devices to any other device also connected to the internet. In simple terms it is the network where everything connects to everything else. Although different technologies, the terms broadband and internet can be interchangeable terms that refer to ability to access the "NET" or internet. "High -Speed" Broadband is the term for devices to connect to the internet via wireless, fiber optics, hybrid fiber coax, or DSL technologies. The Federal Communications Commission has defined broadband as internet speeds of at least 25 Mbps download and 3 Mbps upload. In every city, economic development is the driving force behind retaining residents and businesses, and in order to grow, broadband must be understood and supported. The internet of things (IoT), is the concept that most devices can be connected to the internet to make life easier, faster, more efficient, and better. From refrigerators to televisions and cloud -based voice services, many devices and technologies will be connected to the internet with the ability to report data and provide information. Outside the home, there are smart city applications such as intelligent traffic control systems, smart irrigation systems, and total building monitoring systems, city-wide wi-fi networks, and much more. While broadband has risen to the top as a technology requirement (and no longer seen as merely "nice to have"), it is also creating a digital divide between those that have quality high-speed internet (broadband) and those that don't. There are various reasons why some lack broadband access including having the knowledge of how to use it, language barriers, the finances to pay for it and simply why it is needed at all. The Covid-19 pandemic emphasized the need for not only expanding broadband with higher speeds but creating educational opportunities and programs for those that are unserved or underserved. Technology advancements are creating an online reality that cannot be ignored, and any city that does not embrace this new reality will be left behind. Distance learning, telehealth, and remote working are requirements for residents to be able to function in this new online environment. Until recently, broadband was Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 6 viewed as a luxury provided by the private sector, with cities held captive by the whims of these companies regarding which geographic areas to build and provide these services. Water, power, and sewer are utilities that are a part of city planning efforts, and broadband must be included as a new utility and treated as such by cities, counties, and states. Cities require robust, diverse fiber -based networks capable of high-speed internet services for use by the city and any partner or third -party providers to support broadband. The City of Federal Way is no different. Partnering with Government Technology Group LLC (GTG), a Broadband Planning Study was performed to discover and outline the needs and then devise a plan to help fill those needs. Methodology The methodology GTG used to create this plan uses proven steps that encompass the vital information needed to provide a plan and steps to accomplish the plan. Asset Assessment Market Assessment Needs Assessment I High -Level Design Recommendations Next Steps Final Report Figure 1 - Methodology Asset Assessment is the finding out and analyzing what assets the city has that can be leveraged for the expansion of broadband. GTG looks at city owned assets as well as private. Market Assessment includes researching the area discovering what services are available, in what areas they are available, and at what price. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 7 Needs assessment is required to understand what the city needs to support economic development, residential needs (including digital inclusion), and the needs of the businesses. High -Level Design provides a road map for the expansion of broadband through construction. It is not always recommended that municipalities build a network to serve the community, however it is necessary to understand what it would take to build a network giving the city the opportunity to incrementally build and take advantage of dig once policies, developer agreements and capital projects. Recommendations is where the totality of the report comes together with an outline of the direction that the agency should go to support the needs of the community. Next Steps apply actions to the recommendations and help to line out how to accomplish the tasks required for implementation of the Broadband Plan. Key Terms Access: The availability of broadband connections in a given area. Adoption: The use of broadband connections by consumers, usually expressed in a percentage of households in a given area. Affordable Connectivity Program: is a U.S. government program that helps many low-income households pay for broadband service and internet connected devices. Broadband: A high-speed connection to the internet, FCC defined as a minimum of 25 Mbps download and 3 Mbps upload. FOC: Fiber optic cable -Net: Institutional network serving government, educational, and other institutions in the City of Federal Way. Internet: a global computer network providing a variety of information and communication facilities, consisting of interconnected networks using standardized communication protocols. Internet of Things (IoT): Describes the network of physical objects or "things" that are embedded with sensors, software, and other technologies for the purpose of connecting and exchanging data with other devices and systems over the internet. Internet service provider (ISP): An entity that provides connections to the internet for consumers. PROW or ROW: Public Right of Way Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 8 Key Findings • Federal Way is served by local incumbents with high-speed internet, Comcast being the largest provider. • Due to Federal Way's lack of unserved and underserved areas within the city, it is not eligible for grants that have this requirement. • There are no fiber -to -the -home networks operating in the City. • Federal Way lacks competition among internet service providers. • Residents are mostly satisfied with the providers; however, unreliability and unsatisfactory customer service are issues from all the providers. • Federal Way should pursue 3rd party investment and partnerships. • City facilities are connected through free I -Net connections managed by a private sector company. The city has been approached by the private sector company beginning to charge for the I -Net. The City is currently in negotiations with the company at the time of this report. • The State of Washington has a Broadband Office inside the Department of Commerce with valuable information and resources. o King County has completed a Broadband Access Study (which includes the unincorporated areas of King County) and has plans to lead a Broadband Action Team • Washington State's Broadband Office is in the process of developing a State Broadband and Digital Equity Plan, schedule for completion during Q4 2023. • The City has a need for digital inclusion to expand devices and education to those in the community who cannot afford them or have the understanding how to use them and for what purpose. • The City's residents are unaware of and not fully taking advantage of the ACP Program • The City has fiber in place and should continue to expand it to assist the City and other governmental agencies with high speed connectivity and Internet. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 9 Asset Assessment Assets are everything owned by a city that have value. This includes physical poles, buildings, etc. as well as the non-physical. Asset inventory is one of the first steps in the planning process and is required to find a starting point for infrastructure expansion. For this study GTG focuses on assets that are or can be utilized for broadband. Assets evaluated include: • Network equipment • Fiber optic cables • In ground conduits • Wireless towers and antennas • Agreements with assets attached • Office space, rack space City Owned Broadband infrastructure The City of Federal Way has 32.79 Miles of city owned fiber optic cables that traverse the city, as seen in the map below, along with 39.830 miles of city owned conduits. Some of the conduits are planned as part of light rail extension agreements, such as the Sound Transit Federal Way Link Extension, in place and will be constructed as part of ongoing and future projects. These assets are evaluated and used in the high-level design, presented later in the report. Table 1 - Existing Asset Footages Asset Footage Miles Existing 378,203 71.63 City Owned Conduit 207,434 39.29 City Owned Fiber 170,769 32.34 Federal Way is well served, and it is not recommended that the city become an ISP to provide services to residents or businesses. The existing City assets are valuable and should be used as a foundation to expand the network to all city, Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 10 county facilities, and schools. The expanded network could be used for the city to provide internet/broadband to its own facilities allowing the city to cancel contracts resulting in saving on operational costs. In addition to savings on operational cost, the City provides online permitting, an extensive YouTube channel, as well as free WiFi access at select City facilities over its broadband network. With online permitting plan sets can amount to very large files, which would require broadband to send/receive through the submittal and review process. The City's YouTube channel provides access to City Council meetings, major City events, and educational resources for government services. YouTube videos are almost impossible to watch without broadband access. Finally, The City provides a free public WiFi network at City Hall, Federal Way Community Center, the Performing Arts and Event Center, Dumas Bay Centre, as well as Celebration Park, Steel Lake Park, and French Lake Park. High quality broadband is a requirement to power this free WiFi for the community to use. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 1 1 ■� City Owned Conduit City Owned Fiber — — — City Limits 1�rr it�� a Figure 2 - City Owned Assets The existing conduit and cables are routed around the city in such a way that will to allow for diversity to most locations, adding a level of reliability to the network. The existing network is close to having a central ring. With the addition of some minor connections, the City will have a ring for redundancy, supporting a diverse network. This ring architecture will be the backbone to build short laterals to connect all the sites that are not located on the ring. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 12 Proposed and in Progress Infrastructure Capital Improvement projects play a vital role in the expansion of any city network by reducing the cost of construction. These projects can be from any city department, private company, county, or consortium making planning and coordination with other stakeholders essential. Federal Way has a couple of opportunities that need to be taken advantage of including the City of Federal Way Adaptive Signal Control Plan and Fiber and conduit to be placed as part of the Sound Transit Link Extension Project. By taking advantage of these opportunities, the city can cost-effectively add many miles to the already large fiber network. Presuming the Adaptive Signal Project will include fiber for the connection of the traffic control equipment to the traffic management center (TMC), it should have sufficient strand count allowing the City IT department to use this new asset for connecting city facilities and expanding the network. Ideally, the project would include a second conduit for other uses. A portion of the proposed fiber will be built along with the Sound Transit Link expansion project, which will not be complete for several years. Including conduit and fiber cables in these projects will economically extend network infrastructure into key areas of the city. Table 2 - Proposed Asset Footages Asset Proposed Adaptive Signal Control Plan Proposed Fiber Footage Miles 92,360 17.492 75,596 14.317 16,764 3.175 Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 13 ` • •� ^ City Limits Proposed Fiber Adaptive Traffic f �0-1 .-Ww I r � r 1:r1.-:.1 %'k Figure 3 - Proposed Asset Map Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 14 Market Assessment Overview The purpose of the Market Assessment portion of the study is to assess the broadband availability to determine if it meets the demands of the local market. In order to better understand the needs and assess the broadband market in Federal Way, we looked at the current offerings and pricing in'the City. For the purposes of broadband planning, it is essential to understand what technology providers are offering and the costs for those services. There are many reasons why access to and adoption of broadband varies from place to place. The first reason for the discrepancies is due to access to broadband, meaning there may not be any providers that will provide broadband to certain residential and/or business locations which they feel do not provide a return on investment. Another reason is that the services are too expensive, and subscribers simply cannot afford to pay for it. Broadband access and adoption are influenced by many factors including availability, pricing, quality of the service and how it meets or does not the needs of the community. In broadband and telecommunications, quality means the speed and reliability of the services provided. Broadband is being considered by most municipalities as the "new" utility because it has become such an integrated part of our everyday lives and as such customer service is a small factor in the quest for high-speed reliable broadband and only comes into decision making when there is a competitive environment. GTG focused on the following questions when doing the market assessment: 1. What is the current coverage by the local providers? 2. What technologies are offered, fiber -to -the -home, HFC (hybrid fiber coax), DSL, 5G, or Satellite? 3. What are the pricing tiers for each provider? 4. What is the competitive nature of broadband in Federal Way? GTG analyzed the broadband landscape for the City of Federal Way to determine the broadband options available to the residents, businesses, the city, and other entities. The analysis focused on the internet speeds offered, what those services Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 15 cost, who provides these services, and the competitive nature in the local market, and existing and planned infrastructure. Key Findings • The City of Federal Way is well served by the local providers. According to network maps shared by the local providers, Federal Way residents have access to high-speed broadband. • The largest provider in the area is Comcast/Xfinity and is the only provider that covers the entire city except one small area. • The City of Federal Way's facilities are connected through a fiber optic I - Net that is part of a franchise agreement. • There is only one small privately owned area in Federal Way that is not served with high-speed broadband. It is unknown why this condition exists, and providers have not been allowed to construct in this area. • There are no fiber -to -the -home (FTTH) providers in Federal Way. • Federal Way lacks competition with only one provider covering the entire city with high-speed broadband, while other providers offer technologies that do not support high-speed reliable broadband. Appendices "A" and "B" provided a list of anchor institutions and businesses that could take advantage of a more reliable broadband network. • Federal Way has 15,744 households eligible for the Affordable Connectivity Program, ACP, with 3,5 3 3 enrolled in the program'. Providers in Federal Way According to the FCC broadband map' there are six available facilities -based providers in Federal Way: Comcast Corporation, Hughes Network Systems LLC, Lumen Technologies, Space Exploration Holdings LLC (Starlink), T-Mobile USA Inc, and ViaSat Ince. Facility based providers are companies that own their infrastructure, cables, and equipment. Non -facility -based providers are known as wholesalers or resellers and do not own any infrastructure. ' https://www.educationsuperhighway.org/no-home-left-offline/acp-data/ z https://broadbandmap.fcc.govAocation-summary/ Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 16 Comcast Corporation is a global media and technology company with two primary businesses: Comcast Cable and NBCUniversal. Comcast Cable is one of the United States' largest video, high-speed Internet, and phone providers to residential customers under the XFINITY brand and provides these services to businesses. Comcast is the predominant provider in Federal Way. According to the survey, 63.7% of the respondents are served by Comcast. Current offering in Federal Way can be found in the chart below. Table 3 - Comcast Offerings Technology HFC Service Connect (75 Mbps) $/Month $61.00 Data Limit 1.2 Terabits HFC Connect More (200 Mbps) $ 73.00 1.2 Terabits HFC Fast (400 Mbps) $83.00 1.2 Terabits HFC Superfast (800 Mbps) $93.00 1.2 Terabits HFC Gigabit (1 Gbps) $103.00 1.2 Terabits HFC Gigabit Extra (1.2 Gbps) $113.00 1.2 Terabits Century Link/ Lumen "is a multinational technology company that enables companies to capitalize on emerging applications and power the 4th Industrial Revolution OIR). This revolution is redefining how we live and work, creating an unprecedented need for an advanced application delivery architecture —designed specifically to manage the complex and data -intensive workloads of next-gen technology and businesses. We integrate network assets, cloud connectivity, security solutions and voice and collaboration tools into one platform that enables businesses to leverage their data and adopt next -generation technologies. Lumen brings together the talent, experience, infrastructure and capabilities of CenturyLink, Level 3, and 25+ other technology companies to create a new kind of company —one designed specifically to address the dynamic data and application needs of the 4th Industrial Revolution."3 9 https://www.lumen.com/en-us/about.html Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Table 4 - Lumen Offerings Technology Mbps $/Month DSL Data limit 100* $ 50.00 No *Speeds may not be available in all areas. Page 17 T-Mobile4 5G Home Internet is home internet for just $50 a month with AutoPay, up to 50% savings against the industry benchmark. Or $30 per month for families with Magenta MAX, T-Mobile's most popular phone plan. It is a flat rate. No added taxes or fees, no equipment costs, no annual contracts, and no price hikes. Availability for this service requires the upgrading or new construction of 5G antennas which does not happen on a city-wide basis, rather an incremental build over time. Coverage in Federal Way is limited and there is minimal subscribership. Table 5 - T-Mobile Home Internet Offering Technology Mbps $/Month Data limit 5G max 100 $ 5 5.00 No Verizon Home Services are an expansion of the Verizon cellular service by providing ultra -wide band internet services over the same network that supports the Verizon Cellular services used for phones, tablets, and many other devices. Just like the T-Mobile Home internet, availability for this service is limited to the upgraded locations of the network to 5G antennas. " https://www.t-mobile.com/home- internet/f aq?INTNAV=tNav%3AContactAndSupport%3AHomelnternetFAQ Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 18 Table 6 - Verizon 5G Home Internet Offering Technology Mbps $/Month Data limit 5G max 100 $ 2 5.00 No Satellite providers available in the city are ViaSat, Hughes Net, and Starlink. Satellite companies use wireless signals transmitted from a base station/ground unit bouncing that signal off an array of satellites orbiting the earth at an average of 26,000 miles. Even at the speed of light a 52,000-mile round trip adds a great deal of latency. Latency is the time takes for data to pass from one point on a network to another. Starlink has begun adding satellites at a 350-mile orbit and those using these lower orbit satellites have a much better, lower latency, with a better speeds and performance, however, Starlink's application to add an additional 9000 low orbit satellites has been denied due to a myriad of reasons the foremost being not understanding how low orbit objects behave over time, what happens if/when they return earth. Another reason is the need to keep "space pollution" in check by not allowing to be too many things in orbit limiting the ability to observe space from the earth's surface. The speeds listed in the table below are minimum as published on their website, actuals could vary. Table 7 - Satellite Offerings Provider Mbps ViaSat 12 Hughes Net 25 30 30 30 25 $/Month $69.99 $99.99 $149.99 $199.99 $299.99 $ 74.99 Data limit 40 GB 60 GB 100 GB 300 GB 50 GB Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 19 Data Provider Mbps $/Month limit Space Exploration Holdings, LLC 25 $110.00 1 TB (Starlink) Address Assessment For a better understanding of the availability of providers and the broadband options they offer to specific locations, GTG pulled forty random addresses and researched the options available at each address. The addresses all came back with the same results, except one large privately owned property that has 100+ residing there. Those results are shown in the chart below. The actual addresses can be, found in the appendices. Table 8 - Address Assessment Offerings All Private Provider Addresses Area Comcast/Vinity Tech HFC N/A Max Speed Mbps 1200 N/A Lumen/Century Tech DSL N/A Link Max Speed Mbps 100 N/A 5G Internet Tech 5G N/A Max Speed Mbps 100 N/A Satellite Tech Satellite Satellite Max Speed Mbps 30 30 Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 20 r--i City Limits Address Researched 01 LS —�I V goo, • s Flo ` • r Figure 4 - Addresses Assessment Map 4G Coverage and SG Coverage According to FCC F477 LTE reporting shows that the entire Federal Way area is covered by all four of the national cellular providers. Those providers are Verizon, T-Mobile (Metro PCS and Sprint), US Cellular, and AT&T. There are always small pockets of every city that are not covered by cellular signals and are not reported or shown on maps. It is nearly impossible to ascertain this information without metering these signals in the field. The map below shows the results from the FCC F477 mappings. 5 https://www.fcc.gov/reports-research/maps/lte-coverage-number-providers-ye-2018/ Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 21 Figure 5 - FCC LTE Coverage Map Figure 6 - T-Mobile 4G Coverage Map' 8 https://www.t-mobile.com/coverage/coverage-map Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA l' Broadband Planning Study C 5G Uftra WiideWnd ( 5G Matiomx e (D 4G LTE C) Figure 7 - Verizon 4G Coverage Map' Data Centers Page 22 For any city, community, or region, connectivity is limited to connecting to the internet and the speeds and/or bandwidth is what matters. An often -overlooked part of a fiber optic network is the connections to data centers. Data centers are buildings or locations where many internet providers, private company networks (Facebook and Amazon for example), point to point connections and other opportunities to connect to each other. Federal Way has one data center in the city limits at: ' https://www.verizon.com/coverage-map/ Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 23 Cogent Communications, Inc. 32275 32nd Ave. S. 98001 Federal Way Washington, USA Cogent Seattle is located in the area Seattle, USA (America), and the colocation data center is carrier neutral." Other data centers in the area include two in Tacoma, seven in Renton, and 11 in Seattle as shown in the map below. �I 2 Port Ludlow R Monroe Sultan Qwlcene . Lyn s, szz Bpi r Pouisbc t# Bannon L.' Redmond 9 ' _ . Balnbrid e> _ 40 Is#and S" Ali Bremerton i Lilhwaup Belfair Issaquah 5noqualmie ton qw North Ber C Mood s parC — N. ME Kent Ursivn • J `� Feder �way T Shellon f� _ Lakewood, s+a Puy r p i Buckley Karni ache Penal — �,• 'C Figure 8 - Data Center Location Map I -Net The City has an existing franchise agreement with Comcast, and as part of that agreement Comcast provides a network for use by the City government, public 9 https://www.datacentermap.com/usa/washington/seattle/cogent-seattle_tenants.html Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 24 agencies, and Federal Way Public Schools (FWPS). The I -Net provides video, voice, and internet to the end users at these facilities. It is a fiber optic network supporting 13 City sites, 6 fire stations (some outside of city limits), and 24 schools, including: • Internet Academy • Future School • Norman Center (School) • Fire Station #62 • School Maintenance 26 • Fire Station #3 (#63) • Public Schools Administration • Fire Station #8 (#68) • Adelaide Elementary • Fire Station #4 • Brigadoon Elementary • Fire Station #66 • Federal Way High School • Fire Station #2 • Mahee Junior High School • Celebration Park • Lake Grove Elementary • Decatur High School (Police ■ Lakota Junior High School Station) • Mirror Lake Elementary • Dumas Bay Center • Nautilus Elementary • Federal Way Police/City Hall • Olympic View Elementary • Steel Lake Parks & Rec./ Mnt. • Panther Lake Elementary Fac. • Sacajawea Junior High • Steel Lake Annex • Sherwood Forest Elementary • Federal Way Community • Silver Lake Elementary Center • Twin Lakes Elementary • Federal Way District Court • Wildwood Elementary • South King County • Enterprise Elementary Multiservice Center • Saghalie Junior High ■ Traffic Camera • Truman High School • Traffic Camera • Mark Twain Elementary It should be noted not all sites listed are currently active. There is a connection to Comcast's Federal Way Hub, an interconnection to the King County I -Net. King County's I -net provides the internet connection for the City and South King Fire and Rescue (SKFR). The I -Net is an extremely valuable asset that the City is taking advantage of. If Federal Way was to overbuild and replace the I -Net with a city owned network the cost would be close to $6.34m. See High -Level Design section for full explanation and costing estimates. This being the case it is important that the Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 25 city continues to engage with Comcast to assess the cost/benefit of retaining the I -Net. As I -Net agreements expire, due to changes in the federal law and FCC regulations, providers of this essential service in local government may convert the I -Net to a managed service. The City should carefully consider the costs of any managed services agreement, dark fiber agreements and direct ownership options as it determines how best to meet its future needs for these institutions. Conclusion Federal Way is well served by the local incumbent provider with sufficient broadband to handle the needs of the residents and businesses in the area. It would benefit the area to have a more competitive landscape, however, the area is not being neglected and the city should continue to work with and support the local providers. Studying the 4G and 5G provider coverage maps you can see the entire area has access to 5G cellular coverage and 5G home coverage. Buildings, high density trees, and other objects blocking signals make the cellular coverage spotty and unreliable. Maps provided by the FCC are theoretical and do not represent the small areas that have bad cellular coverage due to interference, topography or tree density. Some cities with high amount of biological interference (things such as trees, humans, wildlife, etc.), such as Federal Way, can have spotty coverage. Interviews and surveys performed during the Discovery phase resulted in complaints on 5g reliability. If it is desired to improve the reliability of the City's 5g experience, the City could evaluate private LTE and/or 5g technologies or negotiate with wireless providers to improve their service. Assuming the City continues to build its private fiber, extending to locations that could be used by private vendors could be used in negotiations as a benefit to the provider i.e. access to dark or unlit fiber. Although Federal Way is well served by the local providers and access to broadband seems to be an option for nearly all the residents and businesses, the issue of adoption comes into view. The lack of adoption can be caused by a few reasons including affordability, access to devices, digital illiteracy, among others. Federal Way should become an active participant in helping alleviate the digital divide by adopting programs and raising awareness of the Affordable Connectivity Program, ACP. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 26 It is also important to have competition to help ensure better customer experiences and the City should explore and encourage more ISPs to enter the market. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 27 Needs Assessment Broadband can be compared to the electrical industry, when the electricity was originally taken to homes the goal was to provide enough power to light some light bulbs. The power consumption was minimal and power grids were easily maintained. The idea that more power would be needed was outlandish. Innovators took access to power from a light bulb to appliances, to televisions, to everything we have now. Keeping this scenario in mind it is important to understand what the current needs are (the light bulbs), and prepare for what the future needs could be. Download is defined as the data moving from the internet to your computer while upload is defined as moving data from your computer to the internet. Loading webpages, getting apps, viewing pictures, or streaming your favorite show are examples of downloading. Sending pictures to the "cloud" or using a webcam for video calls are examples of uploading data needs. It is assumed that the need for downloading data is far greater than the need for uploading resulting in standards that are not symmetrical meaning the down and upload speeds are not the same. Although it was proposed in July of 20229 that the FCC raise the broadband standard to 100 Mbps download and 20 Mbps upload, the federal standard remains at 2 5 Mbps download speed and 3 Mbps upload speed. The Washington State Broadband office has set the goals below10: It is the goal of the state of Washington under RCW 43.330.536:11 By 2024: 25/3 megabits per second (Mbps) scalable to all residences and businesses • By 2026: 1/1 gigabit per second (Gbps) all anchor institutions. ° https://www.washingtonpost.com/technology/2022/07/19/fcc-broadband-new-definition- 100mbps/ https://www.commerce.wa.gov/building-infrastructure/washington-statewide-broadband-act/ " https://app.leg.wa.gov/RCW/default.aspx?cite=43.330.536 Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 28 • By 2028: 150115O Mbps all residents and businesses Federal Way is well served by the local incumbents with the vast majority of the City able to connect to high-speed broadband with at least a 100/20 connection which in today's (2023) world is typically acceptable and can handle the broadband needs. Residents perceive the quality of broadband as affordable, having the ability to use it when they need it, at speeds fast enough to accomplish tasks online, and if it is affordable. If their broadband service meets these criteria, they appear to be satisfied with their provider. Customer service becomes an issue for residents when service issues or excessive outages create the need to call their provider for help. Businesses, on the other hand, prioritize reliability and cost. The modern business relies on the internet for a myriad of functions including e- commerce, marketing, networking, receiving payments, communications, etc. Even short outages can cause a company to experience financial losses and exclusion from the emerging global economy. GTG uses different methodologies to identify needs including an online survey, a paper mail in survey, Federal and State Broadband Maps, department interviews and questionnaires, and outreach meetings. Between these methods it provides a clear image of the current needs. For future needs GTG takes into account the technology trends, smart city innovations, and progression in the IoT, internet of things. Just like the power analogy above we cannot predict what the technology is going to be, but what we can predict is the need for more bandwidth and faster broadband speeds. Broadband Advisory Task Force A Broadband Advisory Task Force (BAT) was established to help provide City staff and community input for this assessment. A couple of key parts of this project the BAT provided great assistance with was the formation of the survey as well as creating a vision for Broadband. The vision was seeded by GTG and formalized by the BAT. After a thorough discussion, the vision approved by the BAT for broadband in Federal Way is: "To foster robust, competitive, and equitable broadband services for our community to live, learn, work, and thrive." Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 29 We would like to acknowledge with much appreciation the crucial role of the Broadband Advisory Task Force (BAT) whose members included the Deputy Mayor, Susan Honda, as well as regional stakeholders from Federal Way Public Schools, Highline College, University of Washington Tacoma, South King Fire and Rescue, Lakehaven Water and Sewer District, King County, the Federal Way Chamber of Commerce, and Comcast. The BAT provided valuable feedback on a monthly basis during the project in addition to assisting with getting the word out to the community regarding this important project. A special thanks goes to Darryl Hunt, I -Net Business Manager at King County, who provided valuable information related the County's broadband and digital inclusion efforts which are referenced in this report. Please refer to Appendix C for BAT meeting agendas and notes. Stakeholder Outreach To gather information regarding the needs of the residents and businesses in Federal Way it was necessary to hold Community Listening Sessions allowing these groups to have input. GTG uses two main strategies to accomplish this goal. One is to conduct an on-line survey asking the public questions about their current broadband services, household information, some demographic information, and overall satisfaction with an imbedded automatic speed test. The second method is to hold Stakeholder outreach/listening sessions allowing the public to voice their opinions in a structured manner. GTG, along with City staff, held two meetings with the public. Although the meetings were not well attended, the participants provided some quality information. The low attendance was more than likely due to the broadband availability in Federal Way. The meetings were publicized by city staff with emails, publications, and outdoor signs being used to inform the public of the meetings. The public tends to only attend these types of meetings if there is a serious problem they are experiencing, or the state of broadband is overall unsatisfactory. Federal Way is well served by the local incumbents presumably leading to the low attendance. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 30 Froadband Survey To gain the best possible insight into actual broadband availability an online survey was conducted to collect information from residents and businesses in the Federal Way area. The survey was open from September 23rd, 2 02 2, through November 16', 2022, with a total of 186 responses but only 174 were usable data for the report. Cities that have adequate connectivity have far less survey participation than communities that are struggling with connectivity. King County did a similar study and survey with a comparable response rate. We asked for more information than we will cover in this portion of the study, the full report can be found in the appendices. Please note this information is provided by respondents and not by the providers and is reported as such. The survey includes insights into the adoption, usage, needs, local providers, and attitudes of the public towards broadband. The following was taken from King County Broadband Access Study providing the County's definitions: 1. Served: An area or address in King County is served with broadband if it can receive Internet access with transmission speeds that, at a minimum and on a consistent and reliable basis, provide twenty-five megabits per second download and three megabits per second upload, and if none of the factors included in the definition of underserved are present. This definition generally aligns both with federal rules12 and Washington law.13 2. Unserved: An area or address in King County is unserved with broadband if it cannot receive Internet access with transmission speeds that, at a minimum and on a consistent and reliable basis, provide twenty-five megabits per second download and three megabits per second upload. This 12 "2018 Broadband Deployment Report," Federal Communications Commission, Feb. 2, 2108, https://www.fcc.gov/reports-research/reports/broadband-progress-reports/2018-broadband- deployment-report (accessed May 17, 2019). 11 "Expanding affordable, resilient broadband service to enable economic development, public safety, health care, and education in Washington's communities," HB 1498 - 2019-20, Washington State Legislature, https://app.leg.wa.gov/billsummary?BillNumber=1498&Year=2019&Initiative=false (accessed May 17, 2019). Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 31 definition generally aligns both with federal rules14 and Washington law15 3. Underserved: An area of King County is underserved with broadband if the service offered meets any of the following criteria (regardless of speeds): a. It has been adopted by less than 80 percent of residential customers;16 b. It is priced at 20 percent or more above services of comparable speeds in other areas of King County. C. Service plans include data caps or other tiered pricing that effectively price it at 20 percent or more above services with comparable speeds in other areas of King County, or d. If census or other data demonstrate that median annual household income in the area is less than $30,000, reflecting 2018 national Pew Research Center data showing the adoption rate (i.e., "Internet use") for households earning less than $30,000 is approximately 81 percent, far below that of higher -earning households."" 14 "2018 Broadband Deployment Report," Federal Communications Commis§ion, Feb. 2, 2108, https://www.fcc.gov/reports-research/reports/broadband-progress-reports/2018-broadband- deployment-report (accessed May 17, 2019). 11 "Expanding affordable, resilient broadband service to enable economic development, public safety, health care, and education in Washington's communities," HB 1498 - 2019-20, Washington State Legislature, https://app.leg.wa.gov/billsummary?BillNumber=1498&Year=2019&Initiative=false (accessed May 17, 2019). 16 PMR measured adoption in terms of factors other than access that limit digital connectedness, including availability of devices and "financial, skill based, or attitudinal" issues. 1' "Internet Fact Sheet," Pew Research Center, Feb. 5, 2018, https://www.pewinternet.org/fact- sheet/internet-broadband/ (accessed May 15, 2019). We note, too, that 2019 national Pew Research Center data (released after the County established its definition) show the home broadband adoption rate for households earning less than $30,000 is approximately 56 percent —which, like the Internet use level, is far below that of higher -earning households. See: "Internet Fact Sheet," Pew Research Center, June 12, 2019, https://www.pewinternet.org/fact- sheet/internet-broadband/ (accessed October 29, 2019). Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 32 Response Evaluation Most of the respondents were from residential households. Business responses were limited. This is an acceptable differentiation when comparing the cities demographics and layout of businesses to homes. Are you completing this survey as a resident or local business? Table 9 - Response Residential Percentage Percent Count Resident 94.30% 164 Business 5. 70% 10 Totals 174 How is this location connected to the internet? The connection type question helps to identify areas around the city that have slower connection types such as DSL, Satellite, and some fixed wireless. The optimal connection types especially for residential users are either fiber optics or HFC (hybrid fiber coax). Comcast has deployed an HFC network that covers the city with sufficient broadband connectivity. Responses that showed there were minimal respondents with no internet access or low -speed service. Responses stating no internet access can be a result of affordability, access to, or choosing not to have internet access. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 33 80 70 60 High-speed, Always - on broadband 50 service, 71.2 % c °+ 40 d Low -speed service, 30 Including cellular, dial -up or satellite , 20 15.3% This location has no internet service , 10 4.9% 0 — High-speed, Always -on Low -speed service, This location has no broadband service Including cellular, dial -up internet service or satellite Figure 9 - Type of Connection Unsure / Don't know 12.3% Unsure / Don't know Who, what company, is the internet provider at this location? There are 5 internet providers that were reported in the survey: Comcast/Xfinity, Lumen/Century Link, T-Mobile (5G Home Internet®), Verizon (5G Home®), and two unreported providers. Comcast has the largest network in Federal Way with the highest speeds and most subscribers. Even though Lumen/Century Link offers DSL services with fairly low speeds, they still capture 15.3% of the market. 70 — 60 Ccast/Xfinity , om63.7% 50 40 30 Lumen/Century Link , 20.9% 20 - 10 T-Mobile , 8.8% Verizon 4.4% Other - Write In , ' 2.2% 0 — Comcast/Xfinity Lumen/Century Link T-Mobile Verizon Other - Write In Figure 10 - Provider Percentage Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 34 Average Internet Speeds and Cost per Provider The FCC defines broadband as a minimum 25/3 Mbps download/upload. The information presented provides a glimpse into the providers and the average speeds for their services. These results are in line with what we would expect with the technology used by each provider. Respondents did not provide enough information on the contracted speeds (speeds that the respondents are paying for) which limits the effectiveness of this question. The below table represents the averages of speeds contracted, speed delivered, monthly cost, and cost per megabit provided (not contracted speed). As the data shows the cost of cellular services (ultra-wideband) is the most expensive option in the Federal Way community. Comcast has the highest broadband speeds for the lowest average price per megabit. Table 10 - Average Speed by Provider Average Contracted Monthly $/Avg Provider Download Speed Cost Mbps Comcast Xfinity 245.47 449.29 $87.55 $0.36 Lumen Century 61.06 40.80 $55.93 $0.92 Link Other - Write In 26.80 62.50 $55.00 $2.05 T-Mobile 75.45 68.75 $68.50 $0.91 Verizon 35.33 62.50 $75.00 $2.12 Averages 182.28 300.48 $77.90 $0.43 Number of Devices Connected per Location The chart below shows the number of devices connected according to the respondents, with six devices being the most common number connected. The next chart shows the types of devices connected. All responses with twenty devices or more were from businesses. The average number of devices connected Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 35 is between 4 and 10. According to Reuters18 the average number of connected devices since the pandemic is close to 25, making the survey results not surprising. P OD W V � M � M N CJ N Nr N 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 Figure 11 - Number of Devices Connected Types of Devices The chart below shows the percentage of households that connect diverse types of devices to the internet. The highest percentages are smartphones, laptops, tablets, and TV streaming devices. The lowest device connected with 31% is the in -home voice activated device. The types of devices connected are in line with the Reuters study with gaming, home voice activated, and smart phones rapidly gaining percentages. Roku, Flrestick, Google TV, etc. Internet connected Smart Home Devices (securty systems,.. Alexa, Echo, or other Desktop Computers Laptops Gaming consoles connected to interent Tablet, ereaders, Smartphone 0 10 20 30 40 50 60 70 80 90 100 PERCENT Figure 12 - Types of Devices Connected 11 https://www.reuters.com/technology/smart-devices-get-pandemic-boost-us-households- deloitte-survey-2 021-06-09/ Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 36 Speed Test Results The survey utilizes an embedded speed test to gain an understanding of the reality between the contracted speeds verses the actual speeds delivered to each location. The FCC requires any internet service provider, ISP, to report every six months using Form 477, the speeds provided to each census block or hexagon. There are two inherent issues with this reporting method. One is the providers self -report and accuracy is highly suspect and two, if the provider is supplying service to only one address in the census block, but whole census block is reported as served. The new FCC map uses Hexagons which are a more uniform shape to help minimize this. The lack of reliable reporting has led the FCC to create a new map with smaller consistent reporting areas, however the map is still being scrutinized for accuracy. Conducting individualized speed test is a crucial part of the broadband planning process, with most states including Washington, creating speed test databases to provide a much more granular picture of broadband speeds because of the issues with the self -reporting mechanism. Below are the speed test results from the on- line survey conducted as part of this Master Plan. The map below shows the speed test results provided by the survey. Attempting to analyze the speed data by plotting the address (to protect privacy the real addresses not reported), we compared the slower locations to provider network maps and found that the incumbent provider has infrastructure and can support broadband to these areas. The lowest speeds of 2 5 Mbps or below are scattered throughout the city and do not point to any area(s) that are lacking broadband. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 37 Up to 25 Mbps 26 to 100 Mbps 101 to 500 Mbps _ Over 500 Mbps Q f � 0 0 00 ° a ° a o 0 0 0 Q G Q ANV 00 0. p p 0 0 9 0 CD o ca a o0 49 V-. . - Amb , Figure 13 - Survey Speeds Plotted Map Goverm-nent Assistance The following gives insight to the number of residents using government assistance to access the internet by taking advantage of the Federal Affordable Connectivity Program (ACP). This data shows when the low speed is a result of low adoption rates due to affordability, knowledge of how to use it, no devices available, or no access to broadband. This will be discussed later in more depth. Raw data gathered is as follows: Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 38 Does your household take advantage of or know about the Federal Connectivity Program? The data shows the number of households taking advantage of the federal program and those who may qualify for it. The data shows that there are many households in Federal Way that qualify and are not taking advantage the federal program. 90 - 80 - 70 - 60 - 50 40 30 20 10 ; 0= Yes No Figure 14 - Households Receiving Aid Highest Level of Education According to the 2020 US census 89.5% of Federal Way Residents have graduated high school and 29.7% of residents graduating college. The survey supports this number by combining Did not graduate, High School or GED, and Some College, no Degree percentages shows 73% and 27% graduated college. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 39 Some College, no degree _ Masters degree - High School or GED Doctorate or PhD , Did not graduate , Bachelor degree Associate degree . 0 20 40 60 80 100 120 Figure 15 - Level of Education Respondents Comments One would expect many complaints in this section with respondents having an open channel to discuss their concerns. When communities are well served and the community as a whole is satisfied with the broadband they have, only a couple of comments were shared with us. Example of positive experience: "Since I connect with CEOs of large businesses around the country, it's a rather poor statement for them to have me apologizing for spotty connections and breaks in service. Cellular service is nearly impossible to use for business because it's so weak. These business leaders can't help but tie the internet reliability issues and weak signals to the community. Better broadband would in itself be an ambassador to the tech industry - If they noticed how flawless my connection was, they would be impressed with the local systems. " Example of negative experience: "Comcast has the worst customer service on the planet!" Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 40 State and Federal Data The State of Washington is setting a particularly good example of embracing broadband and promoting access, availability, and affordability through the Affordable Connectivity Program. In order to help see the disparities in broadband speed, the State has an online "Broadband Access and Speed Survey" that all residents are encouraged to take and can be found at: httDS: //w-" w.com.merce.wa.jzov/buil.dinR-infrastructure/washington-statewide- broadband-act/speedt estsurvey�. Y 4 O a sx r,ast ■ a _ • S Bri St 0 Q S 298 t1OS 1t� . �e a o„¢yoet ^ s 3 utn s4 I i 91i, %. 3W 32a,,,s. _• S 32ft t S • Feieral 'Las Idvn stAlSbuR ©rqv,_� • :: Z way S 334 ' n • w • 0C Y • Q • 15ri SiSW m Q • �i eic • "o S348dt St o- •� n t H 29th • AI •s 3 Fc1 m s 1 Algona � ti I • ` t • � J t �• \ • a • _ i Q' � • Ellingson Rd b,I of Tacotn3 dacluttng!InJ uslml • ° �, Cf © C Dry • Pacific • Cenlai le J• /4 r p �vG a ao9 a itdg� Milton Wilton Nl,y 8tn SO s u 1611 iG7 1r'A u�� •PAwilc flwy ;= _• — p '--�� m n Figure 16 - Washington State Broadband Speed Results" Y S 27 7th s t The National Telecommunications and Information Administration has produced a couple of different maps over the years all with varying degrees of accuracy. 19 https://www.arcgis.com/apps/dashboards/4bcf7c77ecac475eb467e9df0028dO5b Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 41 The map indicates areas that are shaded in reds and pinks where the following conditions exist: Speed Tests - Ookla Median Speeds Fixed ► Q Broadband Below 25/3 Mbps (Census Tract ••• Level) American Community Survey - 25% or More of ► 0 Households Report No Internet Access (Census ••• Tract Level) American Community Survey - 25% or More of ► a Households Report No Computer, Smartphone ••• or Tablet (Census Tract Level) FCC Form 477 - No Provider Reports Consumer ► 0 Fixed Broadband Services at 25/3 Mbps ••• (Census Block Level) The map clearly shows a few exceedingly small pink polygons, and the rest of the city does NOT suffer from the conditions listed above. Figure 17 - NTIA Map Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 42 Figure 18 - FCC Broadband Map20 The Federal Communications Commission, FCC has recently produced a map that shows the coverage as reported by the providers on Form 477. As with most report mechanisms, Form 477 is a self -reporting form that, according to the Institute for Local Self-reliance, have inherent flaws such as": 1. ISPs may fill out form improperly 2'. The data is out of date 3. The data only includes information maximum advertised download and upload speeds. 4. The submitted data itself overstates availability 20 https://broadbandmap.fcc.gov/area-summary/mobile?zoom=10.02&vlon=- 122.2 2 5 511&vlat=4 7.2 3 33 51&tech=tech4g&env=0 21 https://ilsr.org/when-you-cant-trust-the-data-flaws-in-the-federal-communications- comrnissions-broadband-forms/ Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 43 Understanding the results could be flawed, it is still clear Federal Way is well served by the local incumbents. City Departs. ents During department interviews a wealth of knowledge was provided in regards to the needs of the City and facilities related to broadband. Departments showed that the city has very little need as far as connectivity. The city facilities are connected primarily through I -NET services provided by Comcast. Currently the city does not have to pay for the services provided through I -NET because of contracts put in place, unfortunately the I -NET may be changing, and the services might transition to a paid service. The cost of the services is unknown and are theoretical at this point however, if the costs are high enough it would make sense for the city to connect facilities onto a common network. This will be discussed in the high-level design section of the report. Digital Equity Digital equity is the goal that every person, household, and business entity will have equal access to, knowledge of, and ability to use the internet. As the world moves to a more online environment including things like banking, distance learning, and telehealth, it makes it essential that all people have the ability to access the internet. In past years it was left to the incumbent providers to build and service the networks to support digital equity. Unfortunately, they failed to do this. The profit driven nature of private sector companies inherently precludes rural, spread out areas that have a poor return on investment. The COVID pandemic and subsequent lockdown pointed a spotlight on the inadequate and inequality of broadband throughout America. School aged children and families with multiple parents working from home suffered the most. Adding other demographics that have been ignored by the big providers like living in rural areas, low-income, being a minority, among others made some households left behind with little hope of catching up. These conditions are known as the digital divide. Digital inclusion is the efforts taken to reduce the digital divide. These efforts are necessary if communities want to support each other and economic development. The incumbent providers have failed to provide equal access; Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 44 however, the digital inclusion activities need to include programs to support, train, and address all the causes of digital divide. There are no two cities that are the same and no two cities have the same digital divide issues or solutions. The top digital divide issues nationwide are: 1. Lack of physical access to broadband 2. Affordability 3. No access to devices 4. Lack of knowledge 5. Language barriers Causes of the digital divide can be difficult to identify because they do not always present themselves as the real cause. Most issues present as a lack of access when in reality it could be something different. For example, if a household does not have the financial means to have internet access it may appear that the cause is lack of physical access. There are programs in place to help with many of the causes like the Affordable Connectivity Program (ACP), a federal program to aid in the affordability of internet, which need to be promoted to help all those in Federal Way. According to educationsuperhighway.com22 ACP adoption rates in Federal Way are 21.3% and Washington State are 21%, as listed in Table 12 and Figure 20. Table 11 - ACP Adoption Rate for Federal Way, WA Eligible Adoption Eligible Enrolled Unconnected Rate Households Households Households 21.3% 15,744 3,356 3,484 Definitions: • Adoption Rate: ACP adoption rates are calculated using ACP enrolled households divided by ACP eligible households. • Eligible Households: Estimated Households meeting the ACP eligibility requirements in the 50 states and DC. Place level data includes Puerto Rico. 22 https://www.educationsuperhighway.org/no-home-left-offline/acp-data/#dashboard Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 45 ■ Enrolled Households: A sum of the total national households enrolled in the fifty states and DC from USAC's ACP enrollment numbers. Place level data includes Puerto Rico. • Eligible Unconnected Households: Estimated households meeting the ACP eligibility requirements and with no high-speed connection (No high- speed: Cell phone internet only, Dial -up only OR no internet) ENROLLMENT NATIONAL ENROLLMENT OVERTIME 29% 23o�a3�ak 232,550 enrolled 221k 21% ;A�?1°k 202k 194k 182Q84k 1ABk 892,406 no[ enrolled Jar Feb Mar AprMay Jun Jul Aug Sep Oct Ko,,Dec wa:n�gsm, uauoei Figure 19 - Washington State ACP Adoption Rate for 1,124, 956 eligible households As the tables above show Federal Way was lower than the national average in adoption rates and there are an estimated 12,388 residents that qualify for the ACP program that the City should be reaching out to and promoting the ACP to eligible households. The question of why these residents are not enrolled can be hard to identify but we will assume that they are unaware of the ACP, another probable reason is that some people are too proud to ask for and accept help. Other digital divide issues such as lack of devices and knowledge are thing cities can help with. Providing devices can be a very expensive endeavor for cities to take on because devices become obsolete and need replacing every three to five years. A better approach could be for cities to develop partnerships with organizations that provide computer skills training, computer use space, and other opportunities and donate computers, desks, and other computer hardware for use by these organizations. This approach allows cities to make effective use of laptops, desktop computers, old desks, and other equipment and support the development of the citizens and businesses in the area. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 46 i ec "i noilogy and Trends "The term IoT, or Internet of Things, refers to the collective network of connected devices and the technology that facilitates communication between devices and the cloud, as well as between the devices themselves. Thanks to the advent of inexpensive computer chips and high bandwidth telecommunication, we now have billions of devices connected to the internet. This means everyday devices like toothbrushes, vacuums, cars, and machines can use sensors to collect data and respond intelligently to users." 23 As the IoT gains traction and the technology surpasses all expectations and imagination, the need for broadband will continue to increase. It is necessary that this future demand be considered as a need, although not realized yet. Planning for this need can be a daunting task with the only real way to plan for it is to ensure that fiber optic cables have enough strand capacity, redundant routing, and space is available to accommodate growing networks. The current trend for cities is to have intelligent traffic control systems that reduce wait times at lights, reduce greenhouse lights, and save lives with reduced traffic fatalities to pedestrians and car crashes. Automatic license plate reading cameras, ALPRs, are being placed in high crime areas at ingress and egress intersections. Another trend in the industry that benefits public safety are technologies such as and gunshot detection in public locations such as parks and major public gathering areas. Smart city applications are similar to IoT applications but are specifically tailored to the needs of cities in making life easier and safer for the residents and businesses. Examples of trending technologies are smart water usage applications with leak detection, remote water valve controls, and soil water detection to only water when needed and not on a schedule. All these measures save water and help to make cities more efficient. As these technologies advance and more IoT and Smart City applications become available, it is essential that Federal Way stay in touch with and implement when appropriate. 23 https://aws.amazon.com/what- is/iot/#:—:text=The%20term%20IoT%2 C%20or%201nternet,as%20between%20the%20devices%20th emselves. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 47 Network Design The network design is a high-level design, HID, is a conceptual route map that depicts the network needed to meet the needs of the city and residents and businesses. The goal is to provide a roadmap that can be followed over a 5-10 year period to incrementally build the needed fiber optic network. GTG designed an HID for the City that connects the city facilities, fire stations, police station, and traffic lights. The network was designed to have enough fiber strands available for future proofing and needs that will be realized as technology improves and advances. It is also important to ensure the network is available for city, county, school district, or partners to be able to use the network for other opportunities. Currently Federal Way has connections utilizing an I -Net network through a contract with Comcast. As of the writing of this report it is a no cost connection and the City is in active negotiations with Comcast. I -Net networks are a common network used by many municipalities throughout the USA and Canada. The design takes into account that the I -Net contract could become obsolete and will no longer be free. The full financial breakdown for the cost of construction of the network is discussed later in the report. The HID is put together utilizing the most cost-effective construction methods first: existing fiber optic cables, conduits, and other existing infrastructure before considering new construction. New construction methods such as boring, plowing, micro trenching, or aerial, are by far the most expensive and slowest ways to build a network. Although the cost of new construction methods vary greatly, they are typically more expensive than using existing infrastructure. The chart below shows the construction methods available and estimated cost for each. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 48 Table 12 - Estimated Construction Cost per Foot Construction Estimated Methods Cost/Foot Brief Description Existing City Re -splicing, adding Existing owned Fiber $4 - $10 splice cases, testing, Infrastructure Optic Cable and documenting existing fiber Placing new cable in Existing City existing conduit, Existing owned empty $10 - $15 splicing, splice cases, Infrastructure conduit testing and documenting fiber Removing working Remove and circuits, splicing, Existing replace city $15 - $ 2 5 adding splice cases, Infrastructure owned Fiber testing, and documenting existing fiber Removing interconnect Upgrade traffic cables, upgrade Existing interconnect $30 - $40 handholes and sweeps, Infrastructure conduit pull new cable, splice, test, document Pole Loading, place new cable on existing Aerial Over lash aerial $ 7 - $15 strand (over lash), cable splice, test, and document Pole load, build new New attachments, place Aerial attachment $15 - $ 2 5 strand, lash cable, aerial cable splice, test, and document Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 49 Construction Estimated Methods Cost/Foot Brief Description Using a vibratory plow Underground Plowing $15 - $ 2 5 with 4' stinger to place conduit prior to new cable placement Micro trenching uses a thin V - 2" by 12" deep to cut a trench into the ground, pavement, or Underground Micro trenching $15 - $ 2 5 other and place conduit in the trench and seal it with special material to prevent cable from coming out of the trench. Uses a 6" - 8" blade to cut a trench up to 24" Underground Rock Wheel $100 - $12 5 deep through any material including rock, gravel, asphalt, dirt etc. Uses rods and a machine to drill a hole Underground Boring/Directio $60 - $100 under the surface of nal Drilling the earth at any depth needed with minimal disturbance Using machines like mini excavators, Underground Open trench $75 - $85 backhoes, shovels to open a trench to place conduit and back fill over conduit Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 50 Assumptions used for the Federal Way HLD including: • All new underground construction will be directional drilling/boring. • Poles on the aerial routing will pass pole loading. • Existing city owned fiber has available strands for expanding the network. • Existing conduit is suitable for fiber cable placement. • Incremental build over a 5-to-10-year period. • Per foot costing is based on average pricing from vendors. • Proposed fiber will be built in conjunction with the Federal Way's Link Light Rail extension. Existing city assets There are a few reasons to use existing infrastructure over building new or leasing from a 3`d party; it is the least expensive to use, it is the fastest to deploy, and the city controls the use of the asset. The table below shows the approximate footage of the different types of existing infrastructure. The map shows the portions of the existing assets used in the BID. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 51 Figure 20 - Existing Infrastructure Used The sites that were designed to are included Table 16 below. Table 13 - Site List for HLD City Site Type Name Federal Way Schools Internet Academy Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 52 City Site Type Name Federal Way Schools Norman Center (School) Federal Way Schools School Maintenance 26 Federal Way Schools Public Schools Administration Federal Way Schools Adelaide Elementary Federal Way Schools Brigadoon Elementary Federal Way Schools Federal Way High School Federal Way Schools Mahee Junior High School Federal Way Schools Lake Grove Elementary Federal Way Schools Lakota Junior High School Federal Way Schools Mirror Lake Elementary Federal Way Schools Nautilus Elementary Federal Way Schools Olympic View Elementary Federal Way Schools Panther Lake Elementary Federal Way Schools Sacajawea Junior High Federal Way Schools Sherwood Forest Elementary Federal Way Schools Silver Lake Elementary Federal Way Schools Twin Lakes Elementary Federal Way Federal Way Federal Way Schools Wildwood Elementary Schools Enterprise Elementary Schools Saghalie Junior High Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 53 City Site Type Name Federal Way Schools Truman High School Federal Way Schools Mark Twain Elementary Federal Way Schools Todd Beamer Federal Way Fire Stations Fire Station #62 Federal Way Fire Stations Fire Station #3 (#63) Federal Way Fire Stations Fire Station #8 (#68) Federal Way Fire Stations Fire Station #4 Federal Way Fire Stations Fire Station #66 Federal Way Fire Stations Fire Station #2 Federal Way Government Celebration Park Facilities Federal Way GovernmentDecatur High School (Police Station) Facilities Federal Way GovernmentFacilities Dumas Bay Center Federal Way Government Federal Way Police/City Hall Facilities Federal Way Federal Way Federal Way Steel Lake Parks & Rec./ Mnt. Fac. Facilities Government Steel Lake Annex Facilities Government Federal Way Community Center Facilities Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 54 City Site Type Name Federal Way Government Federal Way District Court Facilities Federal Way Government South King County Multiservice Facilities Center Federal Way Traffic Traffic Camera Cameras Federal Way TrafficCamerasTraffic Camera High -Level Design, HLD The HLD design is meant to be a simple representation of a way to accomplish the goals. The Federal Way HLD is separated into four areas: connecting city facilities, Schools, traffic cameras, and creating diversity and redundant rings. The footage for each area can be found in the below table along with estimated construction costs. Table 14 - Estimated Cost by Focus Area Construction Cost per Focus Area Tvpe Foota-ge Foot Total City Facilities Existing Fiber 101,200 $5 $506,000 City Facilities Total Diversity New Underground Aerial Existing Conduit 17,239 $75 $1,292,925 118,439 $1,798,925 14,845 $15 $222,675 24,157 $35 $845,495 Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 55 Construction Cost per Focus Area Type Footage Foot Total Diversity Total New Underground 10,328 $75 49,330 $774,600 $1,842,770 Schools New 35,195 $75 $2,639,625 Underground Schools Total 35,195 $2,639,625 Traffic Aerial 3,962 $15 $59,430 Cameras Traffic 3,962 $ 59,430 Cameras Total Grand Total 206,926 $6,340,750 Focus Areas City facility area focuses on connecting city facilities, fire stations, police stations and any county buildings. If the I -Net contract expires and the fiber connections from it are no longer available, there will be a significant fiscal impact on the city, in order to pay for ongoing operational cost of having a network in place with all facilities _connected to a single physical network. The schools area of focus is intended to include all the schools onto the city network and support the schools in having quality high-speed internet. School districts sometimes have their own fiber networks, either owned or leased. Federal Way Public Schools currently have a fiber network installed by Lumen using E-Rate for their broadband needs. The pandemic lockdown highlighted the lack of quality high-speed broadband in households with school aged children. This disparity was a nation-wide problem and not specific to the City of Federal Way, however it is a problem that cities need to address and not leave it to the school districts to tackle a lone. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 56 Traffic cameras focus is to connect any Safe City cameras to the City's fiber backbone for better connectivity and higher -definition video. These cameras are intended for public safety and not photo enforcement. Diversity is the ability of a network to support internet services from two different directions. This means that if there is a cable issue and services are interrupted, the network can supply those services from an alternate route to bypass the outage. Diversity is not to be confused with redundancy, redundant networks have internet services from two different sources, preferably two separate data centers. Redundancy acts like diversity with the connection to the internet but does not mean two separate paths to a service location. Figure 21 - HLD Map Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 57 !��r� *al Analysis and Perfo, �i o The following option reviews building out a competitive broadband network in the Federal Way community with a Public Private Partnership (PPP). This option is not recommended due to the report findings that the City is well served geographically. It is provided to show what the cost would be and potential revenue if this option were considered. GTG used our Broadband Financial Sustainability Model to analyze the business and financial sustainability of the proposed broadband program. Cost and coverage estimate for the financial analysis is derived from the network design. The purpose of this analysis is to lay out the cost components and potential revenue streams and show how they interrelate. Many key factors including rates for tiered services, revenue sharing details, as well as equipment, labor, and materials are variable. Therefore, it is necessary to make assumptions to cover general factors. Estimates should be updated as new information becomes available regarding the assumptions. Assumptions: The basic assumptions are that the network would be deployed per the high-level design and phasing set forth in the plan. Capital Costs The capital costs for the network backbone is broken out by phase, below. We also include estimates for network equipment, as well as building improvements to house appropriate equipment. These costs can vary greatly; for the purpose of this analysis, we generally assume "worst case scenario" for capital costs to provide conservative estimates. Backbone Construction Costs The estimated total costs to build the entire backbone, including two underground 2-inch conduits, hand holes or junction boxes, and one 288-strand fiber cable are $6.34M, as shown in table 15. Labor is almost 88% of the costs. Materials, including 288-strand fiber cable, are about 8%. Design and engineering costs are less than 4%. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 58 Table 15 - Cost Breakdown LABOR TOTAL $ 5,617,367.90 88% MATERIAL TOTAL $ 482,475.30 8% ENGINEERING $254,651.18 4% TOTAL BID $ 6,354,494.38 100% Facility and Equipment Costs In addition to backbone construction costs, the City of Federal Way should budget approximately $900k for building improvements to house equipment. The estimated budget covers retrofitting facilities as needed, which may include adding secondary entrances directly into the equipment room, backup power, environmental controls, and other required modifications. We assume that the capital costs of these upgrades will occur between 2024-2025 and 2024-2025, with the City spending approximately $450k in each year. The model also assumes that capital costs will be required for additional equipment and services, including: • Edge routers, Distributed Denial of Service (DDoS) threat mitigation • Multi -Protocol Label Switching (MPLS)/Ethernet service core • Access switches • Switches, Firewalls, Servers • Element managers, monitoring, out -of -band system • DHCP, DNS, authentication • Critical spares and unplanned needs We estimate capital expenses for these equipment additions and upgrades to be approximately $ 500,000, assuming a 10-year equipment lifespan. Table 16 -Equipment Expenses 2 Network Equipment, Systems, Overall Project Management Edge and Core Routers, Gateways $ 944,739 Optical Line Terminals $ 135,300 Network Management System $ 60,000 Pro Services for Equipment Install and Configuration $ 35,000 Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 59 Buildings Points of Presence (PoP's) Total Operating Costs $ 1,175,039 $ 100,000 $ $1,275,039 A key characteristic of the public -private partnership business model is relatively low overhead and operating costs for the City. Payroll can account for 90% or more of on -going costs for a broadband enterprise. Equipment licenses, maintenance, refresh, and upgrades create recurring costs and large periodic costs. Management and marketing also require ongoing expenses. Partnering with an experienced telecommunications provider will allow the City to rely upon a third party for all of these costs and services, although it will require the City to share any revenue in exchange for this arrangement. Because the City of Federal Way would not directly operate the network, no full- time employees would be required, but the financial model does include one staff member at half-time to oversee the program and the agreement with the selected partner. The salary for this half-time staff member starts at $ 72,100 in 2024- 2025, with an annual increase of 3%. Additional operating costs include considerations for network and headend maintenance, outside plan maintenance, facilities maintenance, and utilities, totaling approximately $3.2 million over the 20-year life of the pro -forma. Customer Segmentation and Growth The overall purpose of the Federal Way citywide broadband network is to make municipal operations and other aspects of the local economy more flexible, productive, and resilient. It can also generate revenue for the City and provide additional broadband options for the business community. Through a public -private partnership, the City's infrastructure could be used to offer services to businesses along the fiber routes. Execution of a strategic marketing plan by the selected partner would be a critical determinant of the Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 60 revenues. For the purposes of revenue projections, we estimate the network would be able to sell lit services to 25% of 902 businesses within 500 feet of the backbone. While we presume that some types of business will value connectivity more highly than others, we do not have enough information for more detailed analysis. For example, businesses with multiple locations that need to be connected and centrally served or managed will find lit services more valuable than single -location businesses that use minimal online services. Based on these assumptions and the estimated time to build out the network in phases, we estimate that the network will see its first business customers in year three of the program, with a total of 150 subscribers signing up that year. This number continues to increase up to Year 6, when the number of customers levels off to a total of 225 subscribers, as shown in the figure below. Table 17 - Potential Business Customers per Year 250 200 150 100 50 0 Business Customers 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Business Customers Proposed Rate Schedule Based on our analysis of the Federal Way market and business rates obtained by providers for Federal Way, we feel the rates displayed in the table below are reasonable and competitive for speeds of 500 Mbps or 1Gb. Internet services can be priced many different ways, and the City's partner may offer other tiers of service offerings to fit the needs of businesses in Federal Way. Two offerings are provided for each speed tier: one is a dedicated service with guaranteed speeds Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 61 while the other, lower priced option is a best -effort scenario in which actual performance may vary. Table 8-3. Business Service Tiers and Take Rates Table 18 Purposed Rate Schedule Market Service Offering Price 30% Revenue Share Share 30°0 500x500 Mbps Best $150/month $45/month Effort 30% 500x500 Mbps $400/month Dedicated $120/month 10°0 1 Gb x I GB Best $250/month $75/month Effort 30°0 1 Gb x I Gb $500/month $150/month Dedicated For the purposes of our analysis, we assume that approximately 60% of business customers will take the 500 Mbps speed tier, split evenly between the dedicated and best -effort offerings. An additional 30% of business subscribers are estimated to take a dedicated 1Gb offering, while the remaining 10% take a best effort 1Gb rate. Financial performance Based on these inputs and taking into consideration the revenue share in which the City would get 30% of revenues, we estimate gradually increasing revenues that level off at approximately $275,400 per year, as shown in the figure below. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 62 Table 19 - Revenue per Year $300,000.00 $250,000.00 $200,000.00 $150,000.00 $100,000.00 $50,000.00 $0.00 Revenue 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Revenue Over this 20-year period, the City can expect approximately $4.434M in revenue. Operating expenses, remaining reserves, and debt service for the same time period are displayed in the table below. Table 20 - 20 Year Operating Recap Revenue $ 4,434,000 Op -Ex $ (1,275,039). Construction Costs $ (6,340,750) Ending 20-Year Cash $ (3,275,789) Conclusion Based on the performance model and assumptions of subscription rate and revenue share percentage, GTG does not recommend that the City of Federal Way embark on a full scale overbuild and network expansion. The recommendation is to incrementally build the network taking advantage of dig -once policies and other agreements to lessen the cost of construction with the ultimate goal of connecting government agency facilities, schools, traffic signals, and other locations as the city see fit. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 63 Governance In recent years, many municipalities have implemented infrastructure plans to further broadband through policies and agreements. It is essential that these municipalities create an effective governance model that will allow for the effective implementation of the new policies and agreements. The Broadband Study supports and recommends taking advantage of opportunities to expand infrastructure when the occasions arise. This approach requires an operational and governance structure that will allow for the expansion of cost-effective broadband infrastructure. Governance Practices and Characteristics Governance can be defined as: "The system by which entities are directed and controlled. It is concerned with the structure and processes for decision making, accountability, control, and behavior at the top of an entity. Governance influences how an organization's objectives are set and achieved, how risk is monitored and addressed and how performance is optimized". Governance is a system and process, not a single activity and therefore successful implementation of a good governance strategy requires a systematic approach that incorporates strategic planning, risk management and performance management. Like culture, it is a core component of the unique characteristics of a successful organization.24 The governance is intended to have, among others, the following benefits regarding the fiber optic and broadband network and infrastructure: • Organize operational, financial, risk management and reporting processes that will produce the information required to effect good decision making and financial responsibility. • Clearly define the framework, roles, responsibilities, reporting lines, and communications to bridge the gap between different the governance body and the many stakeholders operating within the city. 24http s://governancetoday. com/GT/GT/Material/Governance__what_is_it_and_why_is_it_import ant_.aspx Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 64 • The governance structure should also answer the questions: Why are we doing this? Is this something we need? Who makes the decision? and Who do we need to talk to about this? • Create longevity and sustainability by implementing a feedback platform that will allow for updating and keeping the governance board relevant. Governance Governance is the long-term focus and deals with the policies and practices that have a lasting impact on the goals and direction of the broadband desires of the city. Operations is the day to day running and implementing the policies that have been laid out by the governing body. Governance structures for a City agency could simply utilize an IT Governance committee and possibly a regional advisory committee. The governing body will decide the directions, policies, funding, and overall support of the directives. The responsibilities of governance for broadband infrastructure consists of the following areas: 1. Policy development for all underground work being undertaken in the city. Including dig -once and developer agreements. Ensuring these policies are in place and up to date. 2. Ownership of all assets including partnerships and agreements. 3. Ensuring all capital improvement projects are being reviewed for infrastructure expansion. 4. Funding for infrastructure expansion. Federal Way will need to decide how to implement the governance structure for the accessibility study. The city will have to figure out what committee should be formed or modified to develop and implement policies for the furtherment of broadband while meeting the purpose and goals of the City. The governance committee should attempt to capitalize on the significant new federal and state long-term funding for broadband infrastructure. The Infrastructure Investment and Jobs Act provides billions in funding for broadband deployment to underserved and unserved areas to qualified entities — some of which will be distributed through state agencies. Federal Way is a well served community per federal standards and is generally not eligible for these grants. The City should monitor for new grant requirements or grants in general that do not have the unserved and underserved requirements. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 65 Special Purpose Districts In Washington State, special purpose districts are limited purpose local governments separate from a city, town, or county government. Generally, they perform a single function, though some perform a limited number of functions. They provide an array of services and facilities including electricity, fire protection, flood control, health, housing, irrigation, parks and recreation, library, water -sewer service and more recently stadiums, convention centers, and entertainment facilities that are not otherwise available from city or county governments. zs Broadband Action Teams Broadband Action Teams (BAT) are community -driven collaborations that identify the connectivity and accessibility needs for their communities. A BAT can help a community: • Centralize the broadband conversation and direct engagement to the State Broadband Office. • Assist statewide digital equity and inclusion efforts and represent community technology and accessibility needs. • Connect participants to collaborative project goals. • Bring early awareness of community projects to funding opportunities.26 King county has an active BAT that should be engaged with to stay in touch with the efforts in King County and help the City to align with the goals and efforts from the county. 25 https://mrsc.org/explore-topics/governance/forms-of-goverDMent-and-organization/special- purpose-districts-in- washington#:—:text=In%20Washington%20State%2 C%20special%20purpose,a%201imited%20numb er%20of%2 0functions. 28 https://www.commerce.wa.gov/building-infrastructure/washingt.on-statewide-broadband-act/ Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 66 mey Kern mendaV^"c! Fora or designate a broadband governance committee Without accountability and designated resources, master plans can fall by the wayside. It is important that there is a level of accountability where there are individuals, a group, or committee that is responsibility for promoting and moving the master plan forward, under the direction of a designated person or city council. Create policies and workflows Dig once policies are a good way of ensuring the city can capitalize on private sector investment by adding conduit(s) for the city anytime underground construction is being performed in the public -right-of-way (ROW). Developer agreements are another way to have developers of larger parcels or land development provide conduit infrastructure. Permitting and restoration requirements prove to be difficult for developers and private ISPs looking to build in the ROW. Permits can take too long to approve, through policies and updated requirements, the City can alleviate some of this by ensuring the permitting process is streamlined. These policies need to be created or updated with positive influences to encourage private sector investment in Federal Way. Support Digital inclusion The digital divide means there are households that have great access to the internet, have devices for internet usage, can afford services, understand how to use the internet, among other positives, and those that do not. Households can suffer from the lack of all these things or just one, the difference between the haves and have nots is known as the digital divide. Digital inclusion is the process of trying to eliminate the divide through policies and programs designed to address these issues. The city of Federal Way needs to work on digital inclusion Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 67 efforts to help households get and stay relevant in the ever -changing online environment. The City needs to collaborate with King County's digital inclusion efforts to have a synergistic approach to helping all residents and households in the area. The City should promote the Federal Affordable Connectivity Program (ACP), in coordination with local ISPs, which is an FCC -funded subsidy that helps ensure households can afford the broadband they need for work, school, healthcare and more. Details can be found at https://www.fcc.gov/acp. Training and economic advancement organizations need to be engaged and promoted through all city avenues. Create a Technology Enterprise Fund Dedicating revenues generated from telecommunication carriers or ISPs through leases of City poles, ROW access, cell towers and/or land for placement of towers, and other public assets to a Technology Enterprise Fund will ensure the City has a financing source for the purchase, installation, and/or construction of new broadband assets and smart city applications, particularly to take advantage of opportunities outside of the annual budget process, such as coordinated joint trenching. These funds would also be used for digital inclusion efforts. Incrementally build a city -owned fiber network The high-level design presented in this report should be incrementally built and presents the overall ideas and plan that can be used in conjunction with policies, developers, and partnerships. This should be done strategically, supported by development policies, joint trench/dig once ordinances, and technology enterprise funding sources, to install fiber and conduit over time at minimal cost. Without access to significant state and federal broadband grants, a single-phase approach to constructing the conceptual 39.19-mile backbone network to connect all City sites, facilities, schools, fire stations, and assets has an estimated cost of $6.34m. The overall cost of the network could be greatly reduced by taking advantage of opportunities that arise through capital improvement projects, dig once efforts, and city planning. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 68 Develop a Public Private artnership (P3) agreement Develop relationships with ISPs to encourage, attract and create partnerships to increase the competitive landscape in Federal Way. Although Federal Way is covered and served by local providers, it is important to support competition in the area to improve the quality of Broadband service. During the discovery phase it was clear that customer service and reliability are issues concerning the residents. There are other ISPs that would like to partner with Federal Way and those opportunities need to be explored. It may be necessary to hire outside consulting to ensure the best partnership is achieved with the Cities needs being included in these partnerships. Work with the State of Washington Broadband Office The State of Washington has a Broadband Office under direction of the department of Commerce. The Broadband Office has a great website with finding opportunities, a State Broadband Access and Speed Survey, and other resources to aid the cities, towns, counties, and ultimately the citizens of Washington State. Broadband and digital divide issues must be addressed from many directions and working together with other groups and the State ensures the best resources and tactics can be shared. A regional, county, and state approach is necessary for the future of broadband in America. Combining efforts, ideas, and resources reduces the cost and speeds up the efforts of digital inclusion. Other partners that should play a role in expansion of broadband and digital inclusion include the County, schools, and local Internet Service Providers with digital inclusion programs. The level of effort for these groups would include regular meetings with the point person or committee assigned in the next steps section of this report. The cost to support would include staff time and funding from the ACP program to support those in need. Other cost involved would be the creation and oversight of a program by the City to donate surplus equipment to those in need to access broadband services which would include staff time to set up and manage and potential funding to market to those who would take Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 69 advantage of program. This program would be an ongoing effort to provide assistance to those in need on an annual basis as surplus equipment is replaced through the budget cycle and to market and raise awareness for underserved residents to take advantage of the ACP program. Grants & Funding Due to the City's demographic and citywide access, it is not competitive for most federal and state grants that support expanding broadband to unserved and underserved communities. The City should monitor and apply for transportation and Smart City related grants which can be coupled with expanding fiber optic installation to expand broadband in the community. The City has been prudent in the development of a CIP for conduit infrastructure tied to street projects. This supports expansion of broadband in the community if the City decides to pursue this in the future. In addition to the CIP, the City should evaluate the addition of technology fee which can facilitate building out broadband quicker supporting the community and economic development. The City has existing American Rescue Plan Act (ARPA) and Public, Education and Government (PEG) funds that can be used to begin the installation of broadband infrastructure within the constraints of the funding sources. Due to the City's lack of competitiveness for current broadband grants, the City is left with limited options outside the above sources. Other options include bonds, debt, or direct revenue (fees & taxes). Other Potential Grants the City could consider and take advantage of in combination with broadband expansion include: - RAISE - INFRA/MEGA - Safe Streets for All - FEMA Inter/Iritracity Rail Program Bus and Bus Facilities Program (formula and competitive) - EPA Clean Heavy Duty Vehicles Program Donate surplus city assets Cities have equipment, desks, computers, and laptops, among other things, that could be donated to senior centers, schools, economic development centers, or Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 70 any other group that helps lessen the digital divide. Senior centers are needed with most residents being on fixed incomes with no way to purchase devices. Next Steps and Milestones 1. Appoint a person or committee to advise, keep abreast of, and hold accountability for broadband in Federal Way. a. Refer to governance section b. Define roles and responsibilities c. Define management structure and accountability leadership i. Who does this person/group answer to? 2. The City of Federal Way needs to stay in touch with the Washington State Broadband Office under the Washington State Department of Commerce, as they have information for many aspects of Broadband including FCC Broadband Mapping, Broadband Infrastructure Funding opportunities, and the Affordable Connectivity Program and Lifeline. 3. Contact and work with King County on digital inclusion efforts. a. This includes working with local community groups to educate the community on what is available and how to take advantage of the Affordable Connectivity Program (ACP). 4. Review city policies update as needed. a. Dig Once policy b. Developer agreements c. Update the City's franchise agreement to maintain use of the I -Net at the status quo. 5. The City should make it a priority to build fiber infrastructure to support city operations and Smart City technologies including the Internet of things (IoT) i.e. devices for water, sewer, parks, public safety, transportation, etc.... 6. Create work flows to ensure broadband is a consideration on all city capital improvement projects, permitted work in the PROW, and planning efforts. a. Planning projects to be reviewed by broadband committee for relevance to add broadband components when needed. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 71 b. Permits submitted by private companies performing work in the PROW, reviewed by broadband committee, adding dig once policies to applicable permits. 7. Maintain a working relationship with the State of Washington Broadband Office to ensure efforts are in line with State goals. a. Support State efforts by being involved b. Use the State for funding opportunities c. Use the State to help promote efforts in Federal Way. 8. Use the State of Washington Broadband website, h t t p s: Ilwww .commerce. w a.gov/b uildinL-infr as tru c t Ll relw a s hingt on - statewide -broadband -act , for resources, ideas, and collaborations to better serve the City of Federal Way and the State. 9. Create a broadband enterprise fund to support broadband efforts, construction, and partnerships. a. Assign a portion of PEG fees to a broadband fund b. Assign a portion Franchise fees to a broadband fund 10.Talk with other ISPs that may want to expand into Federal Way I l.Create partnerships with ISPs a. Pursue opportunities as they arise to discuss and encourage more competition and options for the residents and businesses. 12.Research and apply digital equity grants a. Washington States Broadband Office has resources to aid in this area b. Apply for grants that would help Federal Way bridge the digital divide and create digital equity for those in Federal Way. 13.The City should create a Digital Inclusion program to at a minimum provide retired devices to those in need and the training to use them. Instead of auctioning off extra and surplus equipment, the City could donate to local groups and individuals that would benefit. a. Senior Centers b. Youth Centers c. Economic Development Groups Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 72 d. Small Business Associations e. Underserved households f. Schools g. Etc. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 73 Ain A Below is a list of businesses within the City that could benefit from a more reliable network. While the City is well served from a broadband perspective, including residents and businesses, the common theme was lack of reliability. Business fame Business Name Business Name 1ST SECURITY FINANCIAL LLOYD ENTERPRISES, INC. BREZ CLOTHING 2420 FED WAY LONDON AVIATION UNDERWRITERS, INC. BRICK & PATTERN, LLC 3 DEL AGUILA LOPEZDIVINGSERVICES BRIGHT START EARLY EDUCATION HOME CHILD CARE 31646 PACIFIC HIGHWAY LLC LORRI A. NICHOLS, L.L.C. BRODIAGA LLC 5 CORNERS CONSTRUCTION LOS BIGOTES DE VILLA BROOKFIELD NEWLAND DEVELOPMENT LLC 5 CORNERS PROPERTY MANAGEMENT LLC LRS TRANS COMPANY, LLC BUDDYS REPAIR LLP 717 AFFORDABLE FASHION LUCKY PAWS PET SALON BUON CIBO AUTHENTIC ITALIAN CUISINE LLC 7-ELEVEN #26268D LULAROE HEATHER AND RAY BUSINESS WITH CLAUDIA 7-ELEVEN 2303 - 17463D LUTHERAN COUNSELING NETWORK BUSU GROUP LLC 7-ELEVEN 2303-23228C LUX & ASSOCIATES PS BWON 7-ELEVEN STORE 2303-27284E LYNN WUNDER COUNSELING C & S ENGINEERS INC. 81GHT IZAKAYA LYNN'S NAILS DESIGN CA VENDING 4US LLC 8TH DAY SPA LZG CONSTRUCTION LLC CAFE ELITE A & B HOMECARE AND STAFFING INC M&B CLEAN SERVICES LLC CAKE YOU A G M FABRIC PRODUCTS INC A NEW LOOK BY BROOK, LLC_ A ROBERT E THOMSON ATTORNEY AT LAW PS A SMALL ANIMAL HOSPITAL AAGRO TREE SERVICE, INC. M. MCDERMOTT AGENCY, INC. CALIBER HOME LOANS, INC. DBA CALIBER LOANS. INC. CAPITAL LOGISTICS & TRANSPORTATION LLC MAACO COLLISION REPAIR & AUTO PAINTING MAGIC WOK CAREGIVERS CONNECTION$STAFFING LLC MAHARAJ CARING HEARTS MEDICAL STAFFING MAIN STREET WEALTH ADVISORS, LLC CAROLINA MAID CLEANING LLC AB ADULT FAMILY HOME MAINLINE DRAIN SERVICE, LLC CAROLINA MAID CLEANING LLC ABSOLUTE-CANA ACCUPUNCTURE CLINIC MAI'S NAILS CASA LATINA ABSTRACT WINTER LLC MALLORYPAINT STORE INC CASCADE MINERAL HOLDING CO LLC; CASCADIA MINERAL HOLDINGS COMPANY LLC ABT TOWING & RECOVERY LLC MALRI HYANG CBPREE LLC ACADEMY OF MICROPIGMENTATION & CLINIC DOMINICK MAMA STORTINI'S RESTAURANT CEESASSY JEWELS LLC ACCESS APPRAISAL MAMIE O'LISA JOHNSON CENTURION FLOORING INC ACCOUNTING & TAX SERVICES MAPLE FAMILY DENTISTRY CEOACCEL ACE CHIROPRACTIC, INC MARCIAL BARBERSHOP LLC CETERA ADVISORS Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 74 ACE WOODWORKING AND CONSTRUCTION LLC MARK D NORDLIE, DDS, PS CHAI INSURANCE AGENCY CHANGA, LLC ACME MAINTENANCE MARK FREITAS CCIM INC ACMMC SPANISH INTEPRETATION MARKET SMOKE PLUS CHANNEL A TV ACOSTA LANDSCAPING MARKY MARK'S DELIVERY CHAVEZ OL CONSTRUCTION LLC ACREPLUS LANDSCAPING MASTER HAIR CARE, INC. CHAYAH PUBLISHING LLC ACTION CITY LLC MASTER SHON TAEKWON DO CENTER CHEEKY PIRATE ACUPUNCTURE CARE WELLNESS MATT LEATHERMAN CHERRY MASSAGE SPA AD ONE MATTRESS FIRM INC #508047 CHIC NAIL & SPA ADORE YOU SPA LLC MAXAX LLC CHIRO ONE WELLNESS CENTER OF FEDERAL WAY, PLLC ADVANCE AUTO PARTS #3474 MBS CONSTRUCTION CHOOSING CHANGE THERAPY ADVANCE WIRELESS MC INDIGO URGENT CARE CENTER- FEDERAL WAY CHOSUN KOREAN BBQ ADVANCE WIRELESS MCDONALD'S RESTAURANTS CHRIS J CARTWRIGHT PHOTOGRAPHY ADVANCED DIABETES AND ENDOCRINE CARE PLLC MCDONALD'S RESTAURANTS CHRIS'S Al LANDSCAPING, LLC ADYKAM ADULT FAMILY HOME MCOBJECT, LLC CHRISTIAN GR PHOTOGRAPHY AESTHETIC DENTAL CENTER MEA CREATIONS L.L.C. CHUPS CONSTRUCTION LLC AFFORTABLE WEST COAST PLUMBING, INC. MECHANIC NORTHWEST CITYLIGHT HOME LOANS AFTER -SCHOOL ALL-STARS PUGET SOUND MEDINA ADULT FAMILY HOME CKA CONSULTING GROUP AGAPE SENIOR GARDEN LLC MELODY BOBA HOUSE CLAIRE FOR SENATE AGING OPTIONS AGINGOPTIONS, INC. MELODY BOBA HOUSE MERIDIAN DENTAL CLINIC FEDERAL WAY CLARK STRENGTH & CONDITIONING. LLC CLAYTON CARGO EXPRESS AIYEDUN INVESTMENTS CO. LLC MI BELLA HONDURAS CLEAN & TIDY BY CHELLE AKSP PROPERTIES LLC MI CHALATECA RESTAURANT LLC CLEAN LIKE NINJAS ALASKA VEHICLE TRANSPORT MIA BARBER SHOP CMN HAIR BRAIDING ALBOE MICHELLE HAIR CODE BRAINCHILD LLC COLD STONE CREAMERY ALCALA FINISH CARPENTRY MICHELLE MORALES INSURANCE AGENCY, LLC ALDER TREE HOLDINGS LLC. MIDWAY MUFFLER & RADIATOR INC COLE SCHRIM, PLLC COLOR D ALERT SECURITY, INC. MILESTONE INSURANCE SERVICES, LLC ALEX LG DRYWALL LLC MILLWOOD TIMBER, INC. COMMA KARAOKE ALEX TRUCK OPERATIONS MINSOO TAX & ACCOUNTING COMMON CONSTRUCTION LLC ALICEN LUM PHOTOGRAPHY, LLC MINUTEMAN PRESS COMMUNITY HOME OFFERS, LLC ALL AUTO REPAIR MIRACLE -EAR CONSTANT MOTORS LLC ALL RIGHT AUTO SALES MIRAK KOREAN RESTAURANT CONTINUUM CARE OF KING LLC ALL SAINTS ADULT FAMILY HOME, LLC. ALL WAYS BENDING, INC. ALLIED ROOFING INSTALLATION SERVICES MIX TRADITION, LLC COOLSON HUDLEY LLC MJL CREATIONS, LLC CORNER POCKET MNAL TRUCKING, LLC CORVEL HEALTHCARE CORPORATION ALNASIR H ADATIA DO MOD PIZZA COZYY ALOHA CURB APPEAL MODERN & ART CONSTRUCTION LLC CREATIONS BY HEBERT LLC Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 75 ALPHA 1 ADULT FAMILY HOME ALVAREZ REALTY INC AM/PM TWINLAKE CLEANERS AMAZINAIL BEAUTY SALON AMERIC MACHINERY CORPORATION AMERICAN CORPORATE SECURITY, INC AMERICAN NORTHWEST ADVISORY SERVICES L.L.C. AMERICAN NORTHWEST RETIREMENT PLAN SERVICES L. L. C. AMYMURPHYSERVICES ANAMIR LLC ANATOLIY CONSTRUCTION ANCHOR CHRISTIAN COUNSELING ANDALUCILLA BOX LUNCH & CATERING ANGELA FOSMARK ANGELICA'S RESTAURANT & LOUNGE _ ANJELICA BEAUTY ANNS NAILS _ APPLE TERIYAKI APPLEBEE'S NEIGHBORHOOD GRILL AND BAR AQUA CONSULTING AQUA QUIP FEDERAL WAY AQUILO PUBLISHING ARATA INVESTMENT MANAGEMENT ARCO AM PM ARCO AM/PM ARION FREIGHT LL ARIRANG AFH LLC AROMA SKINCARE ART OF THE SMILE ARTHUR MURRAY DANCE SCHOOL ARTIGIANA COMMUNICATION DESIGN ASBESTOS NORTHWEST, LLC ASENSIO COFFEE ASHANTI AFRICAN MARKET AND HAIR BRAIDING ASPIRE CONSULTING LLC MODERN MASONRY DESIGN & CRAFT LLC MONARCH COLLISION CENTER MONEYTREE, INC. MONKEY EXPRESS INC CREDIT RESTORE GROUP CREST CONTAINER LINES INC. CRYPTIC MYTHOS CUSTOM INSTALLATIONS LLC MOORE COUNSELING SERVICES CUSTOM NW LLC MORRISON MANAGEMENT SPECIALISTS #44148 CYBERCODERS INC MOSAIC COUNSELING LLC MOSER COUNSELING MOUTHPIECE FINISHING SERVICES MP FEDERAL WAY MOTEL MR. TRUCK WASH, INC MUD BAY MULTI- SERVICE CENTER MULTICARE DBA LABS NORTHWEST MUNDO DE JUGUETE CHILDCARE MV TOWING, LLC MY ANGEL CORPORATION MY LAW GROUP PLLC MY LIFE INC MY LITTLE THRIFT SHOP NADIRA'S INTERPRETER SERVICES NADYA'S STYLE NAMI NASCENT PHOENIX NATTY CLEANING SERVICES LLC NATURAL WELLNESS CENTER, PS NATUROPATHIC MEDICINE LLC NAVEED F SARIKHAN NC CONSTRUCTION LLC NEW ANGEL ADULT FAMILY HOME INC NEW EARTH CONSTRUCTION NEW HORIZON MOTEL NEW LIFE CHIROPRACTIC CLINIC NEW PEKING WOK NEWLAND D & S FINISH CARPENTRY D Q S GENERAL CONTRACTOR LLC DAL DAMOA DAMOYE STAFFING SERVICES LLC DANHER TAX DASH POINT GROCERY OUTLET DASH POINT GROCERY OUTLET DASH POINT LAUNDRY DASHA'S HOUSEKEEPING DASHMART DAYS INN DECKS RESTORE LLC DELMY'S CLEANING SERVICES DESIGNED TO TIDY DET GEAR, DUNK GEAR, DUNCANS HOUSE DI'AATI DILIGENT RENTALS LIMITED LIABILITY CO. DISCOVER GREENTREE JANITORIAL LLC DMYTRO SAVOCHKA DO IT RIGHT TAXES & MORE LLC DOLCE NAIL SPA, LLC DOM'S SOUTHERN STYLE BANANA PUDDING LLC DORESELL DQ TWINLAKES DREAMWALKERS ART DREAMZZ SLEEP CENTER PLLC E & B NAILS SPA E NAILS SPA & BAR Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 76 AT&T MOBILITY AT[ PHYSICAL THERAPY ATOMYAMERICA, INC. AUBURN SHELL AUTO INJURY PAIN CLINIC AUTO REPAIR SPARK AUTOZONE #1166 AUTOZONE #1684 AVALON FAMILY DENTISTRY AVIS RENT A CAR SYSTEM, LLC AWAD & ASSOCIATES, INC. AZALEA GARDENS B K TRUCKING BABIL TRANSPORTATION LLC BAHARINI CARGO LOGISTICS BAJA TIRES & DETAILING, LLC BANKCARD SERVICES BANNER BANK BARRY-WEHMILLER DESIGN GROUP, INC. BASIL THAI RESTAURANT BASKIN ROBBINS BATH BRUSH & BEYOND BATHROOM AND KITCHEN OUTLET. CORP BATTERSHELL & NICHOLS PS BBQ H PLAZA BCI CONSTRUCTION LLC BEAUXTEMPS HAIR SALON BECU BEGIN EXPRESS LLC BEHIND THE SEAMS BELCO PROPERTY SERVICES, INC. BERKSHIRE HATHAWAY HOMESERVICES NORTHWEST REAL ESTATE BEST BUY #372 BEST BUY STORES, L.P BEST CAMPUS CLEANERS NFK LLC NFS TOWING LLC NINERSKING NORMA LEITNER LLC NORMA'S HOUSE CLEANING SERVICES NORPOINT SPORTS CHIROPRACTIC & ACUPUNCTURE,CORP. NORTHWEST BUS SALES, INC. NORTHWEST CHURCH NORTHWEST DENTAL PLLC NORTHWEST NUCLEAR LABORATORIES NORTHWEST PAYMENT BROKERS NORTHWEST RESTAURANTS, INC. NORTHWEST RESTAURANTS, INC. NORTHWEST WELLNESS NUTRI BELLA FIT ZONE NUTRI FRUTI ORIGINAL LLC OCCUPATIONAL HEALTH CENTERS OF WASHINGTON, P.S. ODDY ANN DENISE TRUCKING LLC OHANADEPOT. INC OLYMPIC INTERIORS OMAR'S SOCCER SPORTS, LLC OMNI SECURITY TECHNOLOGIES LLC ONURI PHARMACY ORANGE DOOR PROPERTY MANAGEMENT LLC O'REILLY AUTO PARTS #3710 ORIENT EXPRESS TRAVEL ORKA ENTERPRISE LLC OVERSEAS CONTAINER FORWARDING, INC. P. PARAISO INC. PACIFIC AUTO REPAIR SHOP LLC PACIFIC CHEM SOLUTIONS, INC PACIFIC GOLD AND SILVER TRADERS PACIFIC ISLAND GRILL PACIFIC LUMBER INSPECTION BUREAU i PACIFIC NORTHWEST ORAL AND MAXILLOFACIAL SURGEONS, P L.L.C. EARTHSHINE RETREATS LLC EAST TO WEST DIVING EAST WIND MOTEL ECLECTIC MINDS THERAPY, PLLC EDENS QUEENS EDGE LAWNCARE EDWARD D. JONES & CO., L.P. EHL PETS EIGHTY SEVEN ORIGINAL LLC EL CENTRO SKATE RINK EL KORITA MEXICAN RESTAURANT LLC EL PAISANO TAMALES LLC EL TAQUITO MEXICANO LLC ELITE LEARNING INSTITUTE ELITE LIFE STRATEGY LLC ELITE PRIME REMODEL LLC EMERALD CITY GEMS & JEWELRY EMERALD FREIGHT LLC EMILYS STYLE EMINENT WORLDWIDE ER FLOORING TEAM, LLC ESSENTIALLY DIVINE EVENTS LLLP EVOLVE INVESTMENTS LLC EXOTIC LASHES & BEAUTY BAR EZZI EATS FADETASTIC KUTZ FAIR AND SQUARE HANDYMAN SERVICES. LLC FAMILY THRIVE PARENTING FAULU CARE SERVICES FEDELTA HOME CARE LLC FEDERAL WAY BUDS & BLOOMS FEDERAL WAY CHEVRON FEDERAL WAY ESTATES LLC FEDERAL WAY HEATED SELF STORAGE FEDERAL WAY LIQUOR & WINE Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 77 FEDERAL WAY MEDICAL -DENTAL BEST CUTS PACIFIC VASCULAR INC GROUP. LLC. PACIFIC WAVES SYNCHRONIZED BETTER DRYWALL SOLUTIONS SWIMMING FEDERAL WAY NATUROPATHY FEDERAL WAY PRIDE FEDERAL WAY SPINE AND BEVERAGE & SMOKE SHOP PALACE KOREAN RESTAURANT BIANCA WHEALTON PANDA EXPRESS WELLNESS BIG 5 SPORTING GOODS #82 PANDA MASSAGE FEDERAL WAY USED TIRE CITY BIRTH TO THREE FIDES HOME & HEALTHCARE DEVELOPMENTAL CENTER PANERA BREAD AGENCY, LLC PAPER STREET PERIODONTICS BLACK ANGUS STEAKHOUSE AND IMPLANT DENTISTRY FILLHART HOMES, LLC BLACK BEAR DINER PAPKE & PAPKE FINESSE FAST FOREVER BLACK EDUCATION STRATEGY ROUNDTABLE PARAGON INVESTIGATIONS FINEST HALAL BLESSED DRIVING SCHOOL FEDERAL WAY LLC PARK WEALTH MANAGEMENT FIRST SMILE FAMILY DENTAL PARK'S ACUPUNCTURE HERBAL BLUE ISLAND ROLL & SUSHI CLINIC FITNESS MADE CREATIVE PASKYNDA FIVE STAR SPA BLUE SKY SERVICES INC. BLUE WATER SHIPPING COMPANY PASTORAL RESOURCE MINISTRY FLAME BURGER PLUS BLUSH NAIL SPA PAT AND AMANDA DIBBLE PLLC FLOWART THERAPY LLC BOGUL BOGUL CAFE PATRICIA KHO DDS PLLC FOODIVERSE LLC BONN EY-WATSON/WASHI NGTON FORD GENERAL CONTRACTORS MEMORIAL FEDERAL WAY PATRICIA MICHELLE SEAVER LLC BRANDNER COMMUNICATIONS, INC. PAT'S PLUMBING INC FRANCIS COUNSELING FRANK & SONS PAINTING AND BRANTLEY JANSON YOST & ELLISON PATTILIFE INSURANCE PLLC HANDYMAN, LLC BRAR CORPORATION INC DBA SUBWAY 10269 PAUL'S BURGER & TERIYAKI FRAZIER FORENSICS BRAVE NEW WORLD PAULYESTER PRODUCTIONS FRESH START CONSTRUCTION FRIEDLEY PROTECTIVE BRET JACOBSON. D.D.S., P.S. PAYLESS AUTO REPAIR LLC INVESTIGATIONS FULL 360 CLEANING & BRIAN KEITH FILBERT DDS PAYLESS REAL ESTATE ORGANIZING LLC BRICE CIVIL CONSTRUCTORS, INC PAYLESS TOWING & RECOVERY G2 INNOVATIVE BRICE ENVIRONMENTAL SERVICES CORPORATION PAYNE & NICKEL, INC. P.S. GALAXY PLUMBING, L.L.C. BRICKYARD PUB PAYSON AUTO, INC. GALLERY K USA LLC BRIDGING A GAP WEEKEND FEEDING PROGRAM PEDIATRICS NORTHWEST, P.S. GAME OF LIFE MENTORING GARCIA FAMILY CHIROPRACTIC BROCO PROPERTIES. L.L.C. PEGGY M HESTER P.C. BROOKLAKE COMMUNITY GARRY'S OUTDOOR PROJECTS & CHURCH PENINSULA TRUCK LINES, INC. HANDYMAN SERVICES LLC BROWN BEAR CAR WASH PEONY MASSAGE GBG DEVELOPMENT LLC PEQUENO MUNDO GRANDES BROWN BEAR CAR WASH GENIOS GENE JUAREZ ACADEMY BRUSH N' ROLL PAINTING CO., LLC PERSIAN BAMBINA, LLC GENERAL TRADE GOODS LLC GENIPHER YOUNGBLOOD BUDGET RENT A CAR SYSTEM, INC. PETER SOMOFF PRO SHOPS INC PHOTOGRAPHY BUFFALO WILD WINGS #419 PHAIR SOLUTIONS GET JUNKED ON BURGER KING #6040 PHENOMENAL SHE GGSP GENERAL SERVICES Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 78 C & C MEDICAL ASSOCIATES, PLLC C J SHON, LLC CAFE LU CAFE NOIR CAFE RIO, INC. CAI GENERAL CONTRACTOR INC CALIFORNIA BURRITO TACO SHOP CALVARY KOREAN CHURCH CALVARY LUTHERAN CHURCH CAMILLE VANDEVANTER, D.D.S., M.S.D., P.S. CAMPEON MARKET CAMPUS LANDING APARTMENTS CAN AM PIZZA & INDIAN GROCERY (:AR TOYR INC: CARE SPINE CHIROPRACTIC CAREERS 4 KIDS! WORKFORCE DEVELOPMENT AGENCY CARITA MARKET CARLY J KNAPP CARO & ASSOCIATES, LLC CARRERA'S AUTO SHOP CARRIE AVERY MORIARTY CASCADE ORTHODONTICS CASH AMERICA PAWN CATHOLIC COMMUNITY SERVICES CCM PROPERTIES CENTERSTAGE THEATRE CERTIFIED FINANCIAL SERVICES CG FOR HIRE CHA CHIROPRACTIC CLINIC CHAD ERWIN INSURANCE AGENCY. INC. CHANG KO RESTAURANT CHA'S APPLIANCE SERVICE CHEZ AMI CHILDTIME LEARNING CENTERS CHIPOTLE MEXICAN GRILL CHONG AESTHETIC & IMPLANT DENTISTRY PHO BACH VIETNAMESE RESTAURANT PHO FUSION & GRILL PHO KIM PHO ROYAL PHO TRANG PIMIENTA BISTRO AND BAR PINEYRO IMPLANT DENTISTRY ASSOCIATES, P.C. PIZZA HUT GILMAN CAPITAL LLC GLASS HALF FULL BRAND_ GLOWFACED GODDESS SPA GOLDEN FEET GOLDEN SMOKE HOUSE GOLDEX INC GOODY DAWG PLANNED PARENTHOOD OF THE GORILLAS GENERAL GREAT NORTHWEST CONTRACTOR LLC PLANNING & MANAGEMENT SERVICES, INC. PNWOMS OPERATIONS PORT OF SUPPORT PRECIOUS NAILS SPA SALLON PREFERRED ORTHOTIC AND PROSTHETIC SERVICES, INC PREMIUM PRODUCTS NORTHWEST, INC. PRO 2 CLEANERS PRO AUTO SOUND PRO TOUCH AUTO INTERIOR INC PROGRESS PUSHERS PROJECT DMV INC. PROTE-G SERVICES PUDGE SOUND BEACH HOUSE PUERTO VALLARTA PUPPY VILLAGE _ PYC SWEETS & WINE BAR PYPESERVER INC. QQ MASSAGE Q-TIME BASKETBALL QUAINTANCE ENTERPRISES QUALITY FURNITURE INC. QUALITY TIRES & AUTO CARE QUEENS WIGS AND BEAUTY SUPPLY QUESTAR SOLUTIONS, LLC RAFAEL LIMON, ENTRENADOR FINANCIERO RAINIER SOUND VIEW LLC RAINIER SURGICAL CENTER GRANT PROPERTY GREEN NOVA CONSTRUCTION LLC GREEN VIEW APARTMENTS LLC GROCERY OUTLET OF FEDERAL WAY GTC LLC GTRV CONSTRUCTION LLC H&P CLEANING SERVICES LLC H. STOJANOVSKI, PLLC HABITUAL BEAUTY AESTHETICS HACKETT KALLIO BUSINESS CONSULTING H-CORONA CONSTRUCTION LLC HEADWAY VITA LLC HEALTHSOURCE OF FEDERAL WAY HEALTHSOURCE OF FEDERAL WAY HEART CENTERED THERAPY HELLO COCO LLC HENNA BEAUTY SALON HERBEAUTYPRO HERMES LOGISTICS HIGH VALLEY CREATIONS HMS VENTURES INC HOMEIMPROVEMENT RENOVATION LLC HOME REPAIR SERVICES LLC HONEY BEAR VIETNAMESE SANDWICH - BANH MI HONEYCRISP RENTALS HONG KONG MASSAGE HOPE S TRANSPORT EXPRESS LLC Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 79 CHRIS LEAVITT PHOTOGF CHRISTIAN FAMILY CARE CHRISTINA MICK CHRYSALIS SOLUTIONS PLLC CINNAMON BEAR COLLECTIBLES AND FINE ART GALLERY CITIES IN SCHOOLS WASHINGTON STATE CITY OF FEDERAL WAY CITY ON A HILL CHURCH CLARKALLEN DESIGN, LLC CLEAN 4 U CLEAN CUT CONSTRUCTION CLEARFREIGHT CLEMENT LAW CENTER CLINICAL PLACEMENT CONSORTIUM #1 CLOCK SHOP CMA COMMERCIAL REFRIGERATION CMG FINANCIAL CNY INSURANCE AGENCY COCKATOO'S CHICKEN RESTAURANT COINSTAR ASSET HOLDINGS, LLC COLDWELL BANKER-DANFORTH & ASSOCIATES INC. COLLEEN HART ND LLC COLLEGE FOR KIDS BILINGUAL DAYCARE COMBS CODING COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC COME EAT DADDY LLC COMFORT DENTAL COMFORT DENTAL COMFORT DENTAL BRACES COMFY DENTURE & HEARING CLINIC _ COMMA KARAOKE COMMUNITY INTEGRATED SERVICES, INC. COMMUNITY PET CLINIC CONREMCO/FEDERAL WAY PAINTING CONTINUUM, INC. RAMOS REMODELING LLC RANI DUKE STUDIO LLC RANZ LAW PLLC RAPHA ACUPUNCTURE & HERBAL CLINIC RAPHA HEALTH RAPI-ENVIOS RASMUSSEN NATUROPATHY INC RAY HUPPE & ASSOCIATES RAYUS RADIOLOGY RAYUS RADIOLOGY RAYUS RADIOLOGY RCR CONTRACTING LLC RDP HOSPITALITY, LLC RECORD REALTY LLC DBA ENGEL & VOELKERS OF FEDERAL WAY RED CANOE CREDIT UNION RED LOBSTER #448 RED SERVICES, LLC RED STAR DEFENSE LLC RED TREE THERAPY RED WING SHOES -FEDERAL WAY REDBOX REDBOX AUTOMATED RETAIL LLC REDBOX AUTOMATED RETAIL, LLC REDBOX AUTOMATED RETAIL, LLC REDBOX AUTOMATED RETAIL, LLC REDBOX AUTOMATED RETAIL, LLC REDBOX AUTOMATED RETAIL, LLC REDBOX AUTOMATED RETAIL, LLC REDFIN CORP REDONDO COIN LAUNDRY REDONDO TERRACE. LLC REHOBOTH AFH REIGN CENTER FOR PSYCHOLOGICAL WELLNESS REJUVENATE SKIN & WELLNESS CENTER RELIABLE CREDIT ASSOCIATION, INC. (WA) HOPEFUL CONVERSATIONS, HOTWORX FEDERAL WAY HUNTER & FAMILY LLC HVK 24 HR MOBILE LOCKSMITH HYANG MI I&K CONSTRUCTION UA LLC IBRAHIM AIR LINE TRUCKING ICHI TERIYAKI ICON AZ LLC IDEAL TILE & CONSTRUCTION LLC II MAES MOBILE AID IKOUE + ASSOCIATES IMPERIAL BARBER LOUNGE INFINITY FAMILY THERAPY PLLC INSTALADOR DE PISOS Y ALFOMBRA LLC IQRAFAMILYCHILDCARE IRYNA BALANOVYCH IXP LIVE LLC J&E MECHANICAL J&S NW LANDSCAPING J. SKEITH LLC J.J. CONTRUCTION LLC J5 GROUP JAYS FAMILY CHILDCARE LLC JC PROFESSIONAL SERVICES INC JC&B SUITES LLC JCV CLEANING JEFFERY MILES LLC JEREMIAH HOOKS COUNSELING JHL MANAGEMENT INC JINKUGYNE RESTAURANT J-J PROFECIONAL ROOF CARE LLC JMO LANDSCAPES LLC JOLLYGRIMGIANT JOSUE RENOVATIONS Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 80 CONTRERAS RENOVATIONS LLC CORBIN COMMERCIAL ENTERPRISES, LLC CORNER MARKET CORNERSTONE MEDICAL SERVICES FOUNDATION CORNERSTONE MULTICULTURAL MEDICAL SERVICES CORPUZ OHANA HOME LLC__ COSMOPOLITAN CITY AUTOMOTIVE COURTYARD BY MARRIOTT CR FLOORS & INTERIORS CRB CONSULTING, INC. CREDIT CORP SOLUTIONS INC. CRESTWOOD ANIMAL HOSPITAL CROSSCOUNTRY MORTGAGE, LLC CROSSROAD CHURCH NORTHWEST CRYSTAL NAILS & SPA CSL PLASMA INC CULICHI BAR CURRAN, KLEWENO & JOHNSON, PR CURVES FEDERAL WAY SOUTH CVS/PHARMACY #10659 CWON FRESH, INC. CYM INSURANCE INC D & C DELIVERY D & DFAM DRYWALL LLC DABAK MANDOO & GOSAM NANGMYUN DAN B TAGGART, DDS DAN ROBERTS, DMD, PLLC DANCING PASTOR MINISTRIES DANIELLE H.S. KIM, CPA DASH POINT ARCO DASH POINT CHEVRON DASH POINT DISTRIBUTING, LLC DASH POINT FAMILY DENTAL INC DASH POINT TRANSPORTATION COMPANY. INC. DBA MCDONALD'S DEBORAH KLOBY. D.C. PLLC DECLERCQ LLC DELAHUNT TRANSLATIONS DELICATE FOX BOUTIQUE LLC DEMERS, GAGNIER & ASSOCIATES INC., P.S. RENTLUCKY _RESCARE HOMECARE RESTURANT EQUIPMENT AND SUPPLIES (RES) RETINA SPECIALISTS NORTHWEST, PLLC REVE EXTERIORS LLC REVIVE LOW T CLINIC RHINO LOGISTICS RICH & JUSTICE LAW, P.L.L.C. RITE AID #5175 RITE AID #5186 ROBERTA. BEATY, D.D.S., P.L.L.0 ROCK TRUCKING, LLC ROCKET #5483 ROCKET #5485 RODRIGUEZ GROUP LLC ROSE TAYLOR ROSYU BEAUTY ROY THAI CUISINE ROYAL CLEANING ROYAL TRINITY BEAUTY SUPPLY LLC RUSSU TRUCKING LLC S. JAY LEE, P.S.,CPA SAFE PALACE SAFEWAY FUEL #1555 SAFEWAY STORE #1555 SAFEWAY STORE #3501 SAFEWAY STORE #477 SAIGON HAIR SALON SALON EDWARDS SAM LLC SAMANTHA BUCHANAN, LLC SANCER GENERAL CONTRACTOR LLC SANG MOK AHN. CPA SANGHERA BROTHERS SANTACRUZ SASA ENTERPRISES SASSY LITIGATIONS, LLC SCCP CONTRACTORS, LLC SEA TAC SHOE REPAIR SEATTLE ENTERTAINMENT JOY ACUPUNCTURE & HERB CLINIC JOY CHIROPRACTIC CLINIC JOY HOUSE PUBLISING, LLC JP FAMILY EYECARE, PLLC JT TRANSPO LLC JUNIOR S TACOS LLC JURASSIC INK TATTOO COMPANY JW LOGISTICS LLC JZ GENERAL CONTRACTOR LLC JZ TOWING KABUL HAWASANA KALLY THREADING KANDAHAR MARKET KANDI'S SOUL FOOD KITCHEN LLC KARA GIRE REAL ESTATE LLC KARIBUNI COFFEE LLC KECA SENIOR SERVICES KEISHINDO MARTIAL SCIENCE ACADEMY KELLY BUCHANAN LICENSED MASSAGE THERAPY. LLC KEVIN R. 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TELLEZ CLEANING SERVICES LLC JONATHON EINOWSKI, DDS, PLLC , AGIT TERRI READE REAL ESTATE, LLC Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 88 JOOLA LLC AGUSTIN DIAZ TERRY FELTS DPM JORGE RODRIGUEZ TAX SERVICE LLC AHAVA HEALTH CARE LLC THANG SUSHI BAR JOU-KANG CHOW CPA AIGA PACRIM LLC THE ANGRY DUTCH SALON JOURNEY CHURCH AK BY MICHELLE THE BURGER EXPRESS JOY16 CORPORATION AKARI BRAND THE EMPIRE BARBERSHOP JP AUTO SALES AKASAKA RESTAURANT THE ESSENTIAL NOTARY 206 JP'S TAVERN ALEKS SPEDITION LLC THE GODDARD SCHOOL J'S HAIR STUDIO ALGRED JOY AFH LLC THE GRANITE KING LLC JSL TRADING LLC ALICE SPA THE HAVEN COTTAGE JULIA FREDERICKS DMD, PLLC ALIGNERGY SERVICES THE HAVEN COTTAGE LLC JULIE PRICE CONSULTING ALL CITY FENCE CO THE HERITAGE (FILIPINO FAVORITES JUN'S JAPANESE AUTO CENTER JV HOME IMPROVEMENTS INC K & D MECHANICAL, INC. ALL CONSTRUCTION AND REMODELING, INC THE JOINT CHIROPRACTIC ALL FLOORS SOLUTIONS SERVICES INC THE PHONE GUYS ALLISON'S GARDENS THE POKEMON COMPANY INTERNATIONAL, INC. K,EVIMERIACONTRACTOR LLC ALMAS EARLY LEARNING PROGRAM THE POKEMON COMPANY INTERNATIONAL, INC. KAGRO WASHINGTON ALPHA HOOD CLEANING SERVICE THE SELAH FOUNDATION KAISER PERMANENTE FEDERAL WAY MEDICAL CENTER ALPHA MALE HEALTH & TESTOSTERONE CLINIC THE TRAP LAB STUDIO KARMA CONSULTING, INC. ALVARO CASTANEDA THE TWINSQUARE LLC KATSU BURGER AMAS, LLC THE UPS STORE 5245 KC COUNSELING SERVICES AMIGOS DRYWALL COMPANY LLC THEARY ACADEMY KE'ALA'O KAMAILELAULI'ILI'I FOUNDATION ANATOLIY BUSINESS SERVICE TIENDITA LAS CANICAS KEEP OUR SCHOOLS SAFE ANDRES TITA'S BILINGUAL HOME DAYCARE KELLER WILLIAMS REALTY PUGET SOUND ANGEL'S FLOORING TNT GENERAL CONTRACTING TOA MASSAGE LLC KENNEDYMENKS CONSULTANTS ANNIE'S AFH1 KETAMINE WELLNESS CENTERS WASHINGTON, LLC ANTHONYS PRESSURE WASHING NW TONY TRANSPORTATION LLC TOP CUTS KEVIN'S HANDIMAN SERVICES LLC ANTOJITOS DE LA REYNA KEY COMPOUNDING PHARMACY ARC TRAINING NW TRACK TYME KIDS ON FIRST DENTISTRY ARENAS CLEANING SERVICES TRADITIONAL KOREAN BEEF SOUP KIMBERLY M BLEVENS ARMADA TRAINING BY TAWNIE KINDERCARE LEARNING CENTER KINDERCARE LEARNING CENTERS ARRIAZA GENERAL CONSTRUCTION LLC TREEKILLER FABRICATION TRIBUTE TEA ARTHUR RIBS CONSTRUCTION KING'S FAMILY RESTAURANT ARTHUR'S BUSINESS TRIDENT HEALTHCARE LLC KIRK ACCOUNTING SOLUTIONS, PS ASAPH NJOROGE GICHUHI TRIPLE AZ CLEANING KK GENERAL CONTRACTOR L.L.C. ASE AKEES, LLC TRUE NORTH ASSOCIATES INC. KMHANKEN, LLC ASHNA FOOD MART TRUWIRE PRODUCTIONS, LLC KOREAN SCHOOL OF FEDERAL WAY ASHNA FOOD MART TT FAMILY ENTERPRISES LLC KOREAN-AMERICAN TV BROADCASTING CO., INC. ASM MARKET TUTOR _ Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 89 KOSNOSKI EYE CARE, FEDERAL WAY ASTUTE LLC TWIN LAKES LANDSCAPE & GARDENING KRISSY'S SHEAR JOY ASURION UBIF FRANCHISE, LLC UFORGANIX K-TON JAPANESE CUISINE AUTO TACO UNITED MOTOR CARRIER LLC KUM KANG SAN GRILL & SUSHI BUFFET AUTOCART LLC UPCLOSE AGENCY KUMON MATH AND READING CENTER OF FEDERAL WAY AVALOS CONSTRUCTION URBAN WORLD TRANSPORTATION LLC KURT KWON INSURANCE AND FINANCIAL SERVICES, INC. AVC ALL DRYWALL AND REMODELATION SERVICES LLC US COLOR LLC KW PUGET SOUND REFERRALS ONLY NETWORK AYALA CONCRETE LLC UUS CONSTRUCTION LLC KWANGSAN AZIZI LLC VALMARCY BEAUTY SALOON, LLC KWANTIP THAI RESTAURANT AZOV TILE LLC VB CLEANING SERVICES LLC KYLE VAN SANTEN AGENCY BALE DIRECT SERVICE VEE'S CHILDCARE LA NUEVA LUPITAS BAMBOO STORY VELYCH TRANS LLC LA PETITE ACADEMY #7316 BAND OF BROTHERS VICKY'S FASHION & SPA LLC LA QUINTA INN & SUITES - FEDERAL WAY BAOBEIMEI VICS REPAIR SERVICES LLC LABORATORY CORPORATION OF AMERICA BARAKA HOUSE AFH LLC VICTOR'S LANDCAPING LAKEHAVEN WATER AND SEWER DISTRICT BBB PRODUCTIONS VINNIK DELIVERY LAMSCO WEST INC. BD INTERIORS LLC VIRK TRUCKING LLC LAURELWOOD VALLEY MOBILE HOME PARK BEAUTY & HAIR LLC VITTABO LLC LAURUS FINANCIAL GROUP BEAUTY STAR LLC VLT CORPORATE LLC LAURUS FINANCIAL GROUP BEL IMAGE NAILS & BEAUTY VMP CONSTRUCTION LLC LAURUS FINANCIAL GROUP BELLE PEAU ESTHETICS VT INSURANCE AGENCY,LLC LAVENDER MASSAGE CORP I BEN WHITE, DDS, M_SD, PLLC. VV ESTATE SALES LLC LAW FIRM OF JOHNSON AND NAGAICH, P.S. BENEATH THE SURFACE LLC VW IMPROVEMENTS LLC LAW OFFICE OF CHARLES R. WANGARI JANITORIAL SERVICES HORNER, PLLC BEST INVESTMENTS LLC ` LLC LAW OFFICES OF RAJ BAINS, WASHINGTON PROTECTION P.S.C. BEST OF K&E SECURITY SERVICES, LLC LAW OFFICES OF YOUNG HAN, INC. BETHSAIDA AFH WE SUPPORT GROUP, LLC LEADERONE FINANCIAL BETONSURFACES WEST CASCADE TRUCKING LLC LEADERSHIP CEU'S BETTY'S HAIRGAME LLC WEST EXTERIORS LLC LEE P THELEN DDS BGE CLOUD WET FISH DIGITAL L.L.C. LEEKAJA HAIRBIS BIG DREAMERS PLAYGROUND WHITE LINEN LEGACY CHURCH BIG MUNCHIES VENDING WJW LEGACY LINES, LLC BILAJO TRAVEL LLC WODO WOODRIDGE ADULT FAMILY HOME LLC LEGION INNOVATIONS LLC BILLAHOME LENNAR NORTHWEST BIRRIERIA TIJUANA #3 WOOF N STYLE, LLC LEONICO G PANLASIGUI MD LIFE AND HEALTH CHIROPRACTIC CENTRE BISHOP HOUSE WOOLTARI USA, INC. BIZZY CHIC BLANKS, LLC XAVIER DESIGN COMPANY LLC LIFE CHIROPRACTIC AND MASSAGE BIZZY CHIC BOOKKEEPING, LLC XO NAIL STUDIO LIFE STORAGE SOLUTIONS, LLC #8250 BKTRUCKING SCHOOL LLC Y & M MOVING AND STORAGE LIGHTHOUSE KOREAN REFORMED CHURCH BLACK STAR TRANSPORTATION LLC YARD GUARDIANS LLC Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 90 LIGHTNING SMOOTH SMOOTHIES BLACQUE' SHEEPE' YELLOW CAB # 480 LIITLE RED BEAUTY LLC BLANCOS REMODELING YENMADE. LLC LIMITED AGENT SERVICES, INC. BLUE BAY FOOT SPA LLC YOONA TRUCKING LLC LINH SON RESTAURANT BLUE SKIES NW AFH LLC YOUNG KWON INSURANCE & FINANCIAL SERVICES, LLC LIN'S THERAPEUTIC MASSAGE BLUEYS JELLY WORLD, LLC YOUNGS VAPE AND TOBACCO LITTLE CAESARS BONNIE LASS NURSE CONSULTING YTS LOGISTICS LLC LITTLE CESAERS PIZZA BOTANICA EL TEMPLO AZTECA LLC YUSRA CHILD CARE LITTLE FINGERS LITTLE TOES DAYCARE I BRAIN HEALTH LLC ZAINA HEALING HANDS PLLC LITTLE STAR HOMEDAYCARE LLC BRAVO'S BARBER ZUR12 ADULT FAMILY HOME LLC LIVE MUSIC ACADEMY BREATHE DOULA SERVICES Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 91 Appendix B Below is a list of community anchor institutions that could benefit from reliable broadband connectivity. Institution Name Gethsemane Cemetery Federal Way Chamber of Commerce Federal Way City Hall Community Center Dumas Bay Centre Federal Way Municipal Court Commons Police Substation Downtown Substation Kenneth Jones Pool Red Lion Hotel - Federal Way King County Aquatic Center Federal Way Transit Center Extended Stay America - Federal Way South King Fire & Rescue - Fire Station 62 South King Fire & Rescue - Fire Station 63 South King Fire & Rescue - Fire Station 64 South King Fire & Rescue - Fire Station 68 Auburn Twin Lakes Post Office Federal Way Post Office Twin Lakes Post Office 320th Street Library Federal Way Library Federal Way Regional Library Avalon Care Center - Federal Way, LLC Garden Terrace Healthcare Center of Federal Way Hallmark Manor Life Care Center of Federal Way 1st Caring AFH LLC 1st Magnolia AFH LLC City Facility Cemetery City Facility Chamber of Commerce City Facility City Hall City Facility Community Center City Facility Event Venue City Facility Municipal Court City Facility Public Safety - Police City Facility Public Safety - Police City Facility Recreation County Facility Emergency Housing County Facility Recreation County Facility Transit County Facility Transitional Housing District Facility Public Safety - Fire District Facility Public Safety - Fire District Facility Public Safety - Fire District Facility Public Safety - Fire Federal Facility Post Office Federal Facility Post Office Federal Facility Post Office Library King County Library Library King County Library Library King County Library Long Term Care Nursing Home Long Term Care Nursing Home Long Term Care Nursing Home Long Term Care Nursing Home Long Term Care Residential Care Long Term Care Residential Care Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 92 Long Term A & D Home Services Care Residential Care Long Term A & K Adult Family Home LLC Care Residential Care Long Term A Best Choice Care LLC Care Residential Care Long Term A Bethel Haven Adult Family Home LLC Care Residential Care Long Term A Casa di Cura AFH Care Residential Care Long Term A Casa di Cura AFH II Care Residential Care Long Term A Family at Twin Lakes AFH Care Residential Care Long Term A Friendly Home Adult Family Home LLC Care Residential Care Long Term A Marine Hill Adult Family Home LLC Care Residential Care Long Term A Marine Hills Adult Family Home LLC Care Residential Care Long Term A Mayian AFH LLC Care Residential Care Long Term A New Haven AFH Care Residential Care Long Term A Plus Adult Family Home Care Residential Care Long Term A Saving Grace Adult Family Home, LLC Care Residential Care Long Term AAA Pendo Adult Family Home LLC Care Residential Care Long Term AB Adult Family Home LLC Care Residential Care Long Term Abba Home Care LLC Care Residential Care Long Term Abiatha Care Center Limited Liability Company Care Residential Care Long Term Abiather Adult Family Home LLC Care Residential Care Long Term Able Care Adult Family Home Care Residential Care Long Term Able Hands AFH LLC Care Residential Care Long Term Able Hands II Adult Family Home LLC Care Residential Care Long Term Acacia AFH LLC Care Residential Care Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 93 Long Term Acclaimed Care AFH, LLC Care Residential Care Long Term Acclaimed Care AFH, LLC House #2 Care Residential Care Long Term Acecare AFH Care Residential Care Long Term Acts AFH Care Residential Care Long Term Acts AFH B Care Residential Care Long Term Adonis Adult Family Home LLC Care Residential Care Long Term Advance TLC AFH, LLC Care Residential Care Long Term Adykam Adult Family Home - 11 LLC Care Residential Care Long Term Adykam Adult Family Home LLC Care Residential Care Long Term Agape Home Care Care Residential Care Long Term Agape Senior Garden, LLC Care Residential Care Long Term Agnespurity LLC Care Residential Care Long Term Alderbrook Park Care Residential Care Long Term Alderdale Park Care Residential Care Long Term Alfaisal Adult Family Home 1 LLC Care Residential Care Long Term Algreen House AFH Care Residential Care Long Term Algreen House AFH II Care Residential Care Long Term All Nations Adult Family Home LLC Care Residential Care Long Term All Saints Adult Family Home LLC Care Residential Care Long Term Aloha Home Care Care Residential Care Long Term Alpha 1 Adult Family Home Care Residential Care Long Term Alpha 2 Adult Family Home Care Residential Care Long Term Alpha 3 Adult Family Home Care Residential Care Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 94 Alpha 4 Adult Family Home Alpha Adult Family Home Alpha II Adult Family Home Alpha Senior Care LLC Alpine Heritage AFH LLC Amazing Care Adult Family Home Amazing Care II AFH Amazing Joy Care Home LLC Amboseli Adult Family Home LLC Amg Home Health Care AFH LLC Ami Adult Family Home LLC An Oasis of Peace AFH LLC Angel Mat LLC Angeles Happy Hearts Adult Family Home Angel's Heart AFH Angels of America Adult Family Home LLC Arirang AFH LLC Assisting Hands Adult Family Home LLC Aven Care LLC Adult Family Home Azalea AFH Baraka Adult Family Home Barclay Haven Adult Family Home LLC Bella House Adult Family Home LLC Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 95 Beloved Adult Family Home LLC Bing Adult Family Home Blue Skies Nw AFH LLC Bristol Bay LLC Brookdale Federal Way Brookdale Foundation House Brookview Senior Care LLC Care Solutions Adult Family Home LLC Caring Abode AFH LLC Carojones 2 AFH LLC Carojones 3 AFH LLC Casa Blanca AFH Community Integrated Services Inc (1st Way S) Community Integrated Services Inc (Pacific) Cone Adult Family Home Cone AFH Consano AFH, LLC Converge AFH Corp Copper Leaf Home Care, LLC Cornerpointe Adult Family Home LLC Corpuz Ohana Home LLC Country Homes LLC Crestwood Adult Family Home LLC Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 96 Long Term Crestwood Senior Care Limited Liability Company Care Residential Care Long Term D And B Adult Family Home Care Residential Care Long Term Dash Point Adult Family Home LLC Care Residential Care Long Term Destiny House AFH LLC Care Residential Care Long Term Divino Amore Health Care Corp Care Residential Care Long Term Divino Amore Health Care Corporation Care Residential Care Long Term DMC Everlasting Home Care Care Residential Care Long Term Dream Family House AFH LLC Care Residential Care Long Term Elevation-B AFH Inc Care Residential Care Long Term Emmanuel House Inc Care Residential Care Long Term Endless Love Care Residential Care Long Term Equi-Luv-N-Care (SW 316th St) Care Residential Care Long Term Equi-Luv-N-Care (SW 344th St) Care Residential Care Long Term Esther Adult Family Home LLC (13th Ave S) Care Residential Care Long Term Esther Adult Family Home LLC (4th Ave SW) Care Residential Care Long Term Esther Adult Family Home LLC (S 328th St) Care Residential Care Long Term Ethos AFH LLC Care Residential Care Long Term Evergreen Park 4 Care Residential Care Long Term Evergreen Park West Campus Care Residential Care Long Term Fairview Lane AFH LLC Care Residential Care Long Term Fairway View AFH Corp Care Residential Care Long Term Faith Rwams AFH LLC Care Residential Care Long Term Federal Way AFH Care Residential Care Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 97 Long Term Federal Way Quality Care AFH Care Residential Care Long Term Federal Way Senior Care LLC Care Residential Care Long Term Fred's Haven Care Residential Care Long Term Gencare Lifestyle Federal Way at Steel Lake Care Residential Care Long Term Gifted Hands AFH Care Residential Care Long Term Golden Age AFH Inc Care Residential Care Long Term Golden Days Adult Home LLC Care Residential Care Long Term Golden Parklane Adult Family Home Care Residential Care Long Term Golden Years 1 AFH, LLC Care Residential Care Long Term Green House Adult Family Home Federal Way LLC II Care Residential Care Long Term Green Pine Care Service Care Residential Care Long Term Heavenland AFH LLC Care Residential Care Long Term Holistic Care Adult Family Home Care Residential Care Long Term Honest Adult Family Home LLC Care Residential Care Long Term Hospitality Adult Family Home Care Residential Care Long Term Humming Birds II AFH Care Residential Care Long Term Humming Birds II AFH LLC Care Residential Care Long Term Joystan AFH LLC Care Residential Care Long Term Just Like Home AFH LLC Care Residential Care Long Term KB Noble Adult Family Home Care Residential Care Long Term Kind Care Adult Family Home LLC Care Residential Care Long Term Koi Castle AFH LLC Care Residential Care Long Term K's Kindest Care Adult Family Home Care Residential Care Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 98 Long Term Lakota Hills Adult Family Home Care Residential Care Long Term Lakota Hills Senior Care LLC Care Residential Care Long Term Laurelwood Manor AFH LLC Care Residential Care Long Term Living Independent AFH LLC Care Residential Care Long Term Lord's Joy Adult Family Home Care Residential Care Long Term Lourdes Loving Care AFH LLC Care Residential Care Long Term Love With Care AFH LLC Care Residential Care Long Term Loving Angels Adult Family Home LLC Care Residential Care Long Term Luxury Living Adult Family Home Inc Care Residential Care Long Term Maggies AFH Care Residential Care Long Term Maksu, Inc. Care Residential Care Long Term Manna Care & Services LLC Care Residential Care Long Term Marine View AFH 1 Inc Care Residential Care Long Term Medina Adult Family Home Care Residential Care Long Term Meridian II Care Residential Care Long Term Miles Adult Family Home Care Residential Care Long Term Mirror Lake Adult Family Home LLC Care Residential Care Long Term Mirror Lake Manor LLC Care Residential Care Long Term Mirror Lake Village Care Residential Care Long Term Mm Infinity Care Adult Family Home LLC Care Residential Care Long Term Morning Shine LLC Care Residential Care Long Term New Angel Adult Family Home Inc Care Residential Care Long Term New Day Senior Living LLC Care Residential Care Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 99 Long Term Oasis at Marine View Adult Family Home LLC Care Residential Care Long Term Ohanacare AFH LLC Care Residential Care Long Term Optimal Adult Family Home LLC Care Residential Care Long Term Overflow Blessings Senior Care LLC Care Residential Care Long Term Pap n Mum AFH LLC Care Residential Care Long Term Paradise Care Adult Family Home 2 Care Residential Care Long Term Paradise Care AFH Care Residential Care Long Term Parklane Adult Family Home Care Residential Care Long Term Pinewoods AFH Care Residential Care Long Term Prince of Peace AFH LLC Care Residential Care Long Term R View AFH LLC Care Residential Care Long Term Redondo Sunset AFH LLC Care Residential Care Long Term Regina Coeli Adult Family Home LLC Care Residential Care Long Term Rehoboth AFH LLC Care Residential Care Long Term Rosewood 1 AFH LLC Care Residential Care Long Term Rosewood AFH Care Residential Care Long Term Ruby Matti Caring Professionals LLC Care Residential Care Long Term Ruby Matti II Adult Family Home Care Residential Care Long Term Sarang AFH LLC Care Residential Care Long Term Serene Homes LLC Care Residential Care Long Term Serene Living LLC Care Residential Care Long Term Serene Manor Care Residential Care Long Term Sharp Care AFH LLC Care Residential Care Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 100 Shechinah G Inc Shechinah Home 2 LLC Shechinah Home LLC Shine Adult Family Home LLC Silver Life Adult Family Home Inc Six Star Elder Care Six Star Senior Care Corp Sos Family Attentive Care Adult Family Home LLC Soundview Elder Care LLC Special Care Adult Family Home LLC Specialized Home Care Specialized Home Care II St Bakhita LLC St Therese Adult Family Home LLC Stanette AFH LLC Star of Hope AFH LLC Sunrise Home & Residential Care LLC Sweet Home Adult Family Home LLC Sydney Adult Family Homes LLC The Marcahandel Adult Family Home LLC Tree Lane LLC Twin Lake AFH LLC Twin Lakes AFH1 Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 101 Twin Lakes Haven AFH LLC Twinlakes Homecare AFH Unique Adult Family Home Village Green Retirement Campus Washington Place AFH Washington Place LLC Weatherfield Adult Family Home LLC Winnie's Adult Family Home LLC Woodridge Adult Family Home LLC Yitref LLC Zuri 2 Adult Family Home LLC Zuri Adult Family Home LLC St Francis Hospital Kaiser Permanente Federal Way Pacific Medical Federal Way UW Clinic Federal Way Healthpoint Federal Way Panther Lake Park Poverty Bay Park SW 363rd Street Open Space (Alma Bennet) Adelaide Park Cedar Grove Park Celebration Park Coronado Park Dash Point Highlands Park Dumas Bay Park Fishers Pond Park French Lake Park Hylebos Blueberry Farm Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Long Term Care Residential Care Medical Facility Hospital Medical Facility Medical Facility Medical Facility Medical Facility Medical Facility Medical Facility Medical Facility Public Health Center Park City Open Space Park City Open Space Park City Open Space Park City Park Park City Park Park City Park Park City Park Park City Park Park City Park Park City Park Park City Park Park City Park Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 102 Hylebos Wetlands Park City Park Lakota Park Park City Park Mirror Lake Park Park City Park Sacajawea Park Park City Park Saghalie Park Park City Park Steel Lake Annex Park City Park Steel Lake Park Park City Park English Gardens Park Park Neighborhood Park Heritage Woods Park Park Neighborhood Park Lake Grove Park Park Neighborhood Park Madrona Park Park Neighborhood Park Olympic View Park Park Neighborhood Park Palisades Park Park Neighborhood Park SW 312th Sports Courts Park Neighborhood Park Wedgwood Park Park Neighborhood Park Wildwood Park Park Neighborhood Park Dash Point State Park Park State Park BPA Trail Park Trail West Campus Trail Park Trail Holy Innocents School of The Northwest School Private School K-12 Pacific Christian Academy School Private School PK-12 Montessori Academy at Spring Valley School Private School PK-8 St. Vincent De Paul School School Private School PK-8 Administrative Building School Public Administrative Lake Grove Elementary School School Public Elementary Public Elementary Adelaide Elementary School School School Public Elementary Adelaide Elementary School School School Public Elementary Brigadoon Elementary School School School Public Elementary Enterprise Elementary School School School Public Elementary Green Gables Elementary School School School Public Elementary Mark Twain Elementary School School School Public Elementary Mirror Lake Elementary School School School Public Elementary Olympic View Elementary School School School Public Elementary Panther Lake Elementary School School School Public Elementary Sherwood Forest Elementary School School School Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 103 Public Elementary Silver Lake Elementary School School School Public Elementary Twin Lakes Elementary School School School Public Elementary Wildwood Elementary School School School Public Elementary - Nautilus K-8 School Middle School Career Academy at Truman Campus School Public High School Decatur High School School Public High School Federal Way High School School Public High School Federal Way Open Doors School Public High School Harry S. Truman High School Public High School Todd Beamer High School School Public High School Illahee Middle School School Public Middle School Lakota Middle School School Public Middle School Sacajawea Middle School School Public Middle School Saghalie Middle School School Public Middle School Public Middle -High Federal Way Public Academy School School Public Middle -High TAF@Saghalie (Technology Access Foundation Academy) School School Federal Way DSHS State Facility DSHS Department of Licensing State Facility Licensing Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 104 Appendix C First Monthly Broadband Advisory Meeting Meeting Minutes City Hall — Hybrid Meeting via Zoom / Hylebos Room May 25, 2022 1. Team Members Present: a. Jeff Lewis - Principal Consultant for overall Project Management and Fiber Optic Planning, Government Technology Group (GTG) b. Clancy Priest, IEEE — Principal Consultant for Project Review and Evaluation, GTG, LLC c. Preston Young - Senior Broadband Consultant, GTG, LLC d. Thomas Fichtner — Director, CoFW IT Dept. e. Terry Smith — Admin. Asst. Il, CoFW IT Dept. f. Anna McDermott — GIS Analyst, CoFW IT Dept. g. Erik Earle — IT/GIS Architect, CoFW IT Dept. h. Susan Honda — Deputy Mayor & Council President, CoFW i. Brian Davis — Community Dev. Dir., CoFW CD Dept. j. Lawson Bronson — Chair of Federal Way Planning Commission k. Debbie Harvey — Chair of Senior Advisory Commission 1. Rachelle Butz, M.Ed. — CTO, Federal Way Public Schools in. Len Enguland — Commissioner, Lakehaven Utility District n. Mitchell Lee — Director, S. King County Fire and Rescue IT Dept o. Sarah Bridgeford — Community Srvcs. Mgr., CoFW CD Dept p. Terry Davis — Senior Dir. External-Govt. Affairs, Comcast q. Rebecca Martin — CEO and Pres., CoFW Chamber of Commerce 2. Introductions 3. Key Points of Discussion: a. How will FW become a Tech Hub? The study of fiber optics, training, education, etc. focused around technology. b. The broadband planning idea is based on case studies that were developed and studied around the U.S., South Korea, and The U.K. c. Due to the lockdown, during the Covid pandemic, there was a recognition of a lack of broadband access in Federal Way. d. Thus, the Broadband Advisory Taskforce was formed. e. Government Technology Group, LLC's role is to conduct the broadband study (up to 6 months or sooner) with targeted presentation of findings at the first Council Meeting in December 2022. f. A masterplan process, assessment and goals. g. Actionable models, partnerships, financial model (20 years) h. GTG project will take about 6 months to complete (or if fast tracked, a bit sooner) Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 105 i. GTG's main scope (Feasibility Study or Masterplan) will be researching the needs, assessments and goals, conducting a gap analysis, whilst also looking at funding (such as grants), asset inventory, technology trends (and what it would take to support that) 4. Questions: a. How does The City get the senior community involved? b. Will the state of Washington be aligned with this? c. Will there be surveys submitted to the community of Federal Way (especially the vulnerable communities of the working poor, and retired, residential seniors)? d. Funding? (ARPA and a CERB grant) e. Will there be an emphasis on equity within the community? (This process/study will help identify the inequality of digital, WiFi, and Broadband access.) f. How to help educate Seniors, and others in the community that are not tech savvy? (Telemedicine, telebanking, telelearning, etc.) g. How to help businesses keep compliant with the speed of technology? 5. Action Items: a. King County representative is vital for the monthly discussions, but we want to focus on the city. b. Present any current information regarding cell towers, etc. (maps) of the City of Federal Way. c. To help overcome the tech/digital divide reach out to libraries; address the technical vernacular, local economics, training ... IOT = Smart City 6. Next Steps: a. GTG has a scope already, but is flexible b. Vision Statement exercise for June 22"d meeting. (Bring ideas!) c. Vision Statement Exercise: 1)What will the role of Broadband plan in Federal Way's future? 2) Identify specific areas. d. AoB Second Monthly Broadband Advisory Meeting Meeting Minutes City Hall — Hybrid Meeting via Zoom / Hylebos Room June 22, 2022 1. Team Members Present: a. Jeff Lewis — Principal Consultant for overall Project Management and Fiber Optic Planning, Government b. Thomas Fichtner — Director, CoFW IT Dept. (via Zoom) c. Terry Smith — Admin. Asst. 1I, CoFW IT Dept. d. Anna McDermott — GIS Analyst, CoFW IT Dept. e. Erik Earle — IT/GIS Architect, CoFW IT Dept. f. Lawson Bronson — Chair of Federal Way Planning Commission g. Rachelle Butz, M.Ed. — CTO, Federal Way Public Schools (via Zoom) Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 106 FA 3. h. Len Englund — Commissioner, Lakehaven Utility District (via Zoom) i. Don Feierabend — I.T. Lead — Network Administrator, Lakehaven Utility District (via Zoom) j. Sarah Bridgeford — Community Srvcs. Mgr., CoFW CD Dept. k. Rebecca Martin — CEO and Pres., CoFW Chamber of Commerce (via Zoom) 1. Patrick Pow — Vice Chancellor for IT and CIO, Uni. WA at Tacoma (via Zoom) m. Tim Crawford — Edupoint (via Zoom) n. Tim Wrye — Dean, Organizational Development & Extended Learning Continuing Education, Highline College (via Zoom) Purpose of Meeting: a. This is the second of a monthly meeting for the remainder of 2022. This meeting was a brief review of the previous meeting, and a Visioning Exercise: What Are We Doing? How Are We Doing This? (A long term look at the next 5 to 10 years.) Key Points of Discussion: a. Review of first meeting pointing out that this project will be funded by a CERB grant, and Government Technology Group, LLC will be conducting the study. Completion date will be December 31, 2022. b. From everybody's respective positions: 1) Are there any challenges or needs, that we have, right now? 2) At the end of the study, what would you like to see as the outcome? (They don't have to be related.) c. Discussion on the hypothetical: Now that the planning study is done (2023), what do you see as a success or the next steps looking like? i. From the School District's position: 1. Keeping Broadband and Electricity development underground to prevent weather impacting the infrastructure. 2. Students have access to Broadband at home 3. Equitable access for all 4. Hotspots should not be the solution. ii. From Lakehaven's position: 1. Emphasis on Infrastructure. 2. Connectivity for all residents of F.W. 3. Commercial interests 4. From LH's perspective — Reliable connectivity not necessarily relying on the grid. 5. Automation of control and connectivity to keep systems running 6. Continuing communications 7. Possibly invite Centurylink and Comcast to get involved iii. From U. WA -Tacoma's position: 1. Many students, from FW, attend the Tacoma campus. 2. Laptops and hotspots were provided to the students Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 107 3. Comcast's assistance to set up and a create the infrastructure for the campus would be needed — currently there are not enough hotspot connections available 4. In consideration of the pandemic keeping the hybrid option available requires effective infrastructure 5) As a consumer (shopping in FW) having broadband available is helpful iv. From City Hall Community Services and FW Planning Commission position: 1. Focus largely on low, and moderate income communities 2. Clarify and understand why there are barriers that keep these communities isolated 3. Some of the affordable housing complexes, within FW, are not wired for the internet or broadband 4. Find available power and a way to deliver it reliably (underground) 5. The possibility of using batteries, however Lithium is risky dangerous 6. The local HAM radio club is open to helping 7. Include the senior citizen community v. From the Chamber of Commerce position: l . Infrastructure and building up the local economy 2. Being located in a "Dead Zone" 3. Mapping 4. Education to businesses regarding E-Commerce 5. Impact on employment in FW 6. Retain and extend what FW already has 7. Consider the growth of home -based businesses vi. From Edupoint's position: 1. 36 locations within FW of fiber optics leased via Lumen — Needs will increase within the next 3 to 5 years and beyond 2. How to partner in a larger collaboration to benefit schools, homes and businesses vii. From Highline College's position: 1. All students have enough broadband capacity where ever they are to participate with educational activities 2. Emergency work with hotspots were implemented, but are not reliable viii. From GIS position: 1. All the carriers have "Dead Spots" in our community 2. Cellular Data 3. From a mapping perspective, we need the assistance from the major carriers to discern problem areas 4. Gather data from schools ix. From GTG's position: Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 108 1. Providers want to go where there is profit, not necessarily where it is needed 2. Federal govt. wants local governments to drive the need vs the carriers 3. Build the infrastructure now that can continue with growing, future needs 4. Questions: a. Do you have any near -term challenges? b. What are your expectations of the Broadband Planning Study overall? In other words, what are you expecting to know and understand by the end of December this year? c. One year from now Qune 2023), what do you see success wise? 5. Action Items: a. Jeff will reach out to providers (NDA's need to be considered) b. Surveys will be conducted 6. Next Steps: a. Public announcements to community b. Broadband is also about educational opportunities c. AoB Third Monthly Broadband Advisory Meeting Meeting Minutes City Hall — Hybrid Meeting via Zoom / Hylebos Room July 27, 2022 7. Team Members Present: a. Jeff Lewis — Principal Consultant for overall Project Management and Fiber Optic Planning, Government Technology Group, LLC (GTG) b. Thomas Fichtner — Director, CoFW IT Dept. (via Zoom) c. Terry Smith — Admin. Asst. II, CoFW IT Dept. d. Anna McDermott — GIS Analyst, CoFW IT Dept. e. Lawson Bronson — Chair of Federal Way Planning Commission f Brian Davis — Community Dev. Dir., CoFW CD Dept. (via Zoom) g. Rachelle Butz, M.Ed. — CTO, Federal Way Public Schools (via Zoom) h. Don Feierabend — I.T. Lead — Network Administrator, Lakehaven Utility District (via Zoom) i. Sarah Bridgeford — Community Srvcs. Mgr., CoFW CD Dept. j. Darrel Hunt — King County (via Zoom) k. Patrick Pow — Vice Chancellor for IT and CIO, Uni. WA at Tacoma (via Zoom) 1. Tim Crawford — Edupoint (via Zoom) in. Terry Davis — Senior Dir. External-Govt. Affairs, Comcast 8. Brief Review of Previous Meeting: Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 109 a. The visioning exercise, put together in the previous meeting, had an ironic outcome that greatly focused on the reliability of utilities (that are necessary) to keep the availability of broadband viable. 9. Purpose of Meeting: a. Jeff Lewis will provide current status of what his group is working on. b. Thomas Fichtner will discuss the upcoming press release. c. Group discussion of the surveys (currently in draft form) that will be sent out to neighboring agencies. 10. Key Points of Discussion: a. GTG has created a tentative draft outline of the items to be done which include: i. Community Outreach ii. Gap Analysis iii. Asset Plans iv. A conceptual network design (if anything goes down that line) v. Financial Analysis b. GTG has surveyed the Federal Way area of broadband providers and their speeds (for inclusion into the analysis), and are waiting to get the documents back, and stakeholders to reach out; GTG is ready to reach out to the broadband providers directly. c. In case it's necessary, GTG has engaged a grant writing firm which happens to have a VP that lives about 20 minutes outside Federal Way. (The firm also has two years experience writing for the Broadband division.) d. Thomas shared an example of the survey that will be going out to the other agencies such as South King County Fire, Libraries, Economic Development, Community Development, Public Works, Police, and various agencies in the area (they'll have a chance to offer their inputs as well) i. This will be a high-level questionnaire ii. The questionnaire will differ towards the specific agency. For example, the school district's survey will be a bit different to Lakehaven's survey or the fire department, and so on iii. General questions will apply to all high level questionnaires 1. What is your current broadband/internet service(s)? Speed? 2. Are they sufficient for your department's needs? 3. What are the costs of those services? 4. Service provider(s) 5. What is your satisfaction with current provider? Why? 6. Who manages your IT needs? 7. What would you like to improve about these services if anything? 8. Are there any applications or services you want to have or offer to the public? a. Smart City applications? b. On-line bill pay? c. On-line information resources? Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 110 9. Is there any technology that would benefit your department? I.e., wi-fi for the in -field workers, private LTE network, smart building applications? e. The surveys need to clarify why the City of Federal Way needs this information and how it will help; clarify the purpose of the survey (trust is vital) f. Will privacy be considered (in regards to residential addresses)? g. How many devices are being used at each location? (Residential: Computers, mobile phones, security devices, tablets, gaming consuls, Echo, Alexa, etc.) h. Do they have a hardline connection? (Some households can only use their smartphones) i. The questionnaire will be in multiple languages j. Launched in May 2021: Affordable Connectivity Program (FCC) k. "Equitable" is the magic word 1. The more awareness that households have regarding how much their various devices depend on (use) wi-fi (internet) is essential. 11. Questions: 'a. Why is education level relevant? b. Why is income level relevant? c. Why is address relevant? d. Is your current internet speed adequate for your household? e. If your home does not have a broadband connection, why? f. Suggested question for residential questionnaire: Other than your home, are there other places where you need or prefer connections) to be available for work, studying, etc? (libraries, transit stations, schools, etc) g. What is the plan, to question existing ISPs, to capture the core capabilities of what they offer? h. How does one define what a low speed connection is? i. Are "Smart Home" devices considered? (How many people would be aware to count that, or do we want to count that as part of their internet usage?) j. How old are the devices? k. What device are you using to fill out this survey with? 1. How many people in your household/organization need access to the internet? in. Is the benefit to a question worth the potentiality of not having families answer because of the possible misgiving regarding the relevance? n. Can a question be skipped (on the survey)? 12. Action Items: a. Update and edit survey(s) accordingly b. Keep an understanding of the particular areas of the community that are underserved c. Potential lead to the survey saying something like: "Our goal is to provide equitable access to vital services to all in the Federal Way community." 13. Next Steps: Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 1 1 1 a. Press release by Wednesday, 1 Oth of August b. Survey will be sent to BAT before released to the community Fourth Monthly Broadband Advisory Meeting Meeting Minutes City Hall — Hybrid Meeting via Zoom / Hylebos Room August 24, 2022 14. Team Members Present: a. Jeff Lewis - Principal Consultant for overall Project Management and Fiber Optic Planning, Government Technology Group, LLC (GTG) (via Zoom) b. Preston Young — Senior Broadband Consultant. GTG. LLC (via Zoom) c. Thomas Fichtner — Director, CoFW IT Dept. (via Zoom) d. Terry Smith — Admin. Asst. II, CoFW IT Dept. e. Erik Earle — I.T. Architect, GIS & Business £ Anna McDermott — GIS Analyst, CoFW IT Dept. g. Lawson Bronson — Chair of Federal Way Planning Commission h. Tim Wrye — Executive Director of IT Services, and CIO, of Highline College i. Rebecca Martin — CEO and Pres., CoFW Chamber of Commerce (via Zoom) j. Rachelle Butz, M.Ed. — CTO, Federal Way Public Schools (via Zoom) k. Frank Fields — Senior Citizens Community Leader 1. Sarah Bridgeford — Community Srvcs. Mgr., CoFW CD Dept. m. Darrel Hunt — King County (via Zoom) n. Patrick Pow — Vice Chancellor for IT and CIO, Uni. WA at Tacoma (via Zoom) o. Terry Davis — Senior Dir. External-Govt. Affairs, Comcast 15. Brief Review of Previous Meeting: a. Group discussion of the surveys (currently in draft form) that will be sent out to neighboring agencies. 16. Purpose of Meeting: a. Press release will be sent out August 31, 2022. b. Thomas Fichtner will discuss the upcoming press release. 17. Key Points of Discussion: a. Has the survey been tested on a mobile phone? b. Potential for multiple languages. i. Is there a budget available for this? c. Reliability is most important, regardless of cost. d. Are local institutions providing "Hot Spots"? (Public libraries, public schools, Community college, Community Center, etc.) 18. Questions: a. How many use "Hot Spots"? 19. Action Items: Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 112 a. Physical surveys will be distributed to FW public libraries, PAEC, Community Center, Front Desk of Police Station, Front Desk of City Hall, and FW Chamber of Commerce. 20. Next Steps: a. Press release by Wednesday, 31 st of August Fifth Monthly Broadband Advisory Meeting Meeting Minutes City Hall — Hybrid Meeting via Zoom / Hylebos Room September 28, 2022 21. Team Members Present: a. Jeff Lewis — Principal Consultant for overall Project Management and Fiber Optic Planning, Government Technology Group, LLC (GTG) (via Zoom) b. Preston Young — Senior Broadband Consultant. GTG. LLC (via Zoom) c. Thomas Fichtner — Director, CoFW IT Dept. (via Zoom) d. Susan Honda - Deputy Mayor & Council President, CoFW e. Terry Smith — Admin. Asst. II, CoFW IT Dept. f. Erik Earle — I.T. Architect, GIS & Business g. Anna McDermott — GIS Analyst, CoFW IT Dept. h. Lawson Bronson — Chair of Federal Way Planning Commission i. Rebecca Martin — CEO and Pres., CoFW Chamber of Commerce (via Zoom) j. Frank Fields — Senior Citizens Community Leader k. Tim Wrye — Dean, Organizational Development & Extended Learning Continuing Education, Highline College (via Zoom) 1. Patrick Pow — Vice Chancellor for IT and CIO, Uni. WA at Tacoma (via Zoom) m. Terry Davis — Senior Dir. External-Govt. Affairs, Comcast 22. Brief Review of Previous Meeting: a. Press Release sent out via FW Mirror, also via Social Media (Facebook), and City's webpage with a link to the survey. 23. Purpose of Meeting: a. Set up of an open "Town Hall" (hybrid) meetings for the public to attend and ask questions i. October I Ith (Noon) & 13th (6 p.m.) (Hosted by GTG) b. The survey will end by October 281n 24. Key Points of Discussion: a. Obtain the data if FW is served appropriately now and in the future? b. King County conducted a Broadband survey in 2020: Suburban and rural areas are not served appropriately. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 113 c. 5G for home access Verizon, AT&T, T-Mobile and "Small Cell" (what are seen on street lamp posts) allows an interactive to "Wireline" service d. The information, from the survey, will be tallied within a fortnight of closure. e. The Survey is in English only. f. GTG will be reaching out to internet providers (Lumen, CenturyLink, and Comcast) g. "Is Federal Way served appropriately" 25. Questions: a. How many responses are expected? (As low as 200, up to 3000+, with an average of 400.) 26. Action Items: a. Send survey to Tim Wrye so he can send survey out via Highline College's webpage. 27. Next Steps: a. The survey will be brought up at the next Council Meeting, with the Mayor on October 4tn Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 114 Sixth Monthly Broadband Advisory Meeting Meeting Minutes City Hall — Hybrid Meeting via Zoom / Hylebos Room October 26, 2022 1. Team Members Present: a. Jeff Lewis — Principal Consultant for overall Project Management and Fiber Optic Planning, Government Technology Group, LLC (GTG) (via Zoom) b. Preston Young — Senior Broadband Consultant. GTG. LLC (via Zoom) c. Thomas Fichtner— Director, CoFW IT Dept. (via Zoom) d. Susan Honda - Deputy Mayor & Council President, CoFW (via Zoom) e. Terry Smith — Admin. Asst. II, CoFW IT Dept. f. Erik Earle — I.T. Architect, GIS & Business g. Anna McDermott — GIS Analyst, CoFW IT Dept. h. Lawson Bronson — Chair of Federal Way Planning Commission i. Rebecca Martin — CEO and Pres., CoFW Chamber of Commerce (via Zoom) j. Frank Fields — Senior Citizens Community Leader k. Tim Wrye — Dean, Organizational Development & Extended Learning Continuing Education, Highline College (via Zoom) 1. Patrick Pow — Vice Chancellor for IT and CIO, Uni. WA at Tacoma (via Zoom) m. Terry Davis — Senior Dir. External-Govt. Affairs, Comcast 2. Brief Review of Previous Meeting: a. Town Hall Meetings (How did it all turn out?) — No participation from the public 3. Purpose of Meeting: a. Wed. Nov 91h (hybrid) in the City Council Chambers will be another Town Hall meeting for the public at 6 p.m. (Hosted by GTG) 4. Key Points of Discussion: a. The survey will "soft close" on the 28th of October, but we'll still accept any late entries to obtain as much data as possible, up to November 16th. (164 responses so far — hoping to receive 250) b. Town Hall meeting on the 9th C. King Co gave helpful information to GTG regarding regional plan d. Thanks for Terry Davis, with Comcast, for always being available e. GTG is working with Grant Writers 5. Questions: a. How many responses are expected? (As low as 200, up to 3000+, with an average of 400.) 6. Action Items: a. GTG is creating the document and putting pieces together as we move forward. 7. Next Steps: a. Nov. 9th Town Hall meeting. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 115 Seventh Monthly Broadband Advisory Meeting Meeting Minutes City Hall — Hybrid Meeting via Zoom / Hylebos Room November 30, 2023 8. Team Members Present: a. Jeff Lewis — Principal Consultant for overall Project Management and Fiber Optic Planning, Government Technology Group, LLC (GTG) (via Zoom) b. Preston Young — Senior Broadband Consultant. GTG. LLC (via Zoom) c. Thomas Fichtner — Director, CoFW IT Dept. d. Susan Honda - Deputy Mayor & Council President, CoFW (via Zoom) e. Terry Smith — Admin. Asst. II, CoFW IT Dept. f. Anna McDermott — GIS Analyst, CoFW IT Dept. g. Lawson Bronson — Chair of Federal Way Planning Commission h. Sarah Bridgford — Community Services Mgr w/ CoFW i. Rebecca Martin — CEO and Pres., CoFW Chamber of Commerce (via Zoom) j. Darryl Hunt— King County (via Zoom) k. Tim Wrye — Dean, Organizational Development & Extended Learning Continuing Education, Highline College (via Zoom) 1. Patrick Pow — Vice Chancellor for IT and CIO, Uni. WA at Tacoma (via Zoom) m. Terry Davis = Senior Dir. External-Govt. Affairs, Comcast (via Zoom) 9. Brief Review of Previous Meeting: a. Final Town Hall meeting had more people, than anticipated, but still a low turn- out, however there was good discussion. b. 186 total responses to the survey 10. Purpose of Meeting: a. Discussion of FCC National Broadband Map. b. How to serve FW with internet 11. Key Points of Discussion: a. We are served by two providers in our community (Comcast and CenturyLink). b. ACP (Affordable Connection Program) c. Affordability, Trust that it is Reliable, and Relevancy in One's Life (Three main barriers as to why people do not have internet.) 12. Questions: a. Is it worth it for FW to apply for grants if the map is showing that we're 100% percent covered? b. How do we find the people that can't afford to connect to the internet? Many people have access, but cannot afford the cost of connectivity. c. Can current equipment accommodate the higher speeds? 13. Action Items: a. Tally of results of the questionnaires. 14. Next Steps: Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 116 a. Next meeting discussion will be around current tallies of questionnaire results, and finalization of GTG report. Eighth Monthly Broadband Advisory Meeting Meeting Minutes City Hall — Hybrid Meeting via Zoom / Hylebos Room January 25, 2023 1. Team Members Present: a. Jeff Lewis — Principal Consultant for overall Project Management and Fiber Optic Planning, Government Technology Group, LLC (GTG) (via Zoom) b. Preston Young — Senior Broadband Consultant. GTG. LLC (via Zoom) c. Thomas Fichtner — Director, CoFW IT Dept. d. Susan Honda - Deputy Mayor & Council President, CoFW (via Zoom) e. Terry Smith — Admin. Asst. II, CoFW IT Dept. f. Anna McDermott — GIS Analyst, CoFW IT Dept. g. Lawson Bronson — Chair of Federal Way Planning Commission h. Sarah Bridgford — Community Services Mgr w/ CoFW i. Rebecca Martin — CEO and Pres., CoFW Chamber of Commerce (via Zoom) j. Darryl Hunt— King County (via Zoom) k. Tim Wrye — Dean, Organizational Development & Extended Learning Continuing Education, Highline College (via Zoom) 1. Patrick Pow — Vice Chancellor for IT and CIO, Uni. WA at Tacoma (via Zoom) in. Terry Davis — Senior Dir. External-Govt. Affairs, Comcast (via Zoom) 2. Brief Review of Previous Meeting: a. The Discovery Phase has been completed, and all of the questionnaires have been collected and are being tallied. b. Beginning work on the Vision Phase. 3. Purpose of Meeting: a. Discussion of collection of the questionnaires. b. Discussion of percentages of respondent's answers. C. 4. Key Points of Discussion: a. First draft of study is anticipated to be ready by early February. b. Survey Results — 186 Total Responses (Main theme was poor customer service). c. IoT (the Internet of Things — How the advancement of technology is demanding more consumption of the internet.) d. ACP Program: King Co Study, conducted in 2020, found that more than 47 % of King Co residents were not aware of low cost, or affordable subsidy programs. e. 3.7% of the Federal Way survey answered what their income is. 5. Questions: a. For what are people using the internet for? (The needs relating to reliability.) Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 117 b. What devices are being used? (Smartphones, laptops, Smart TV devices, home automated devices, and gaming. c. Will' the survey results be segmented by education, residential, etc. regardless of the responses? 6. Action Items: a. GTG will continue to work on creating a final report of the survey to eventually be presented to the City Council. b. Helpful to talk about will be who will be doing this work to implement the success of access to the Internet for the city. 7. Next Steps: a. Actions will result, in a positive way, for the city of Federal Way. Ninth Monthly Broadband Advisory Meeting Meeting Minutes City Hall — Hybrid Meeting via Zoom / Hylebos Room February 22, 2023 1. Team Members Present: a. Jeff Lewis — Principal Consultant for overall Project Management and Fiber Optic Planning, Government Technology Group, LLC (GTG) (via Zoom) b. Preston Young — Senior Broadband Consultant. GTG. LLC (via Zoom) c. Thomas Fichtner — Director, CoFW IT Dept. d. Susan Honda - Deputy Mayor & Council President, CoFW (via Zoom) e. Terry Smith — Admin. Asst. II, CoFW IT Dept. f. Anna McDermott — GIS Analyst, CoFW IT Dept. g. Erik Earle — IT Architect, GIS & Business h. Lawson Bronson — Chair of Federal Way Planning Commission i. Sarah Bridgford — Community Services Mgr w/ CoFW j. Rebecca Martin — CEO and Pres., CoFW Chamber of Commerce (via Zoom) k. Darryl Hunt— King County (via Zoom) 1. Tim Wrye — Dean, Organizational Development & Extended Learning Continuing Education, Highline College (via Zoom) in. Patrick Pow — Vice Chancellor for IT and CIO, Uni. WA at Tacoma (via Zoom) n. Terry Davis — Senior Dir. External-Govt. Affairs, Comcast (via Zoom) 2. Brief Review of Previous Meeting: a. Connectivity Strategy Team lead by the Department of Commerce for the state of Washington. (Relates to Broadband funding.) 3. Purpose of Meeting: a. Latest findings of the surveys. 4. Key Points of Discussion: a. The state is preparing plans to present to the Federal Government for Broadband funding and planning. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 118 b. Digital Equity Side of things needs to be focused on. 5. Questions: a. N/A b. When will the report be finalized? (Draft will be ready in early March.) 6. Action Items: a. It is better to present Final Report to the City Council, and GTG will present in Person to the City Council. 7. Next Steps: a. GTG Draft will be shared at next meeting. Tenth Monthly Broadband Advisory Meeting Meeting Minutes City Hall — Hybrid Meeting via Zoom / Hylebos Room March 15, 2023 1. Team Members Present: a. Jeff Lewis — Principal Consultant for overall Project Management and Fiber Optic Planning, Government Technology Group, LLC (GTG) (via Zoom) b. Preston Young — Senior Broadband Consultant. GTG. LLC (via Zoom) c. Thomas Fichtner — Director, CoFW IT Dept. d. Susan Honda - Deputy Mayor & Council President, CoFW (via Zoom) e. Terry Smith — Admin. Asst. II, CoFW IT Dept. f. Anna McDermott — GIS Analyst, CoFW IT Dept. g. Erik Earle — IT Architect, GIS & Business h. Lawson Bronson — Chair of Federal Way Planning Commission i. Frank Fields — Chair of FW Senior Commission (via Zoom) j. Rebecca Martin — CEO and Pres., CoFW Chamber of Commerce (via Zoom) k. Darryl Hunt— King County (via Zoom) 1. Tim Wrye — Dean, Organizational Development & Extended Learning Continuing Education, Highline College (via Zoom) in. Patrick Pow — Vice Chancellor for IT and CIO, Uni. WA at Tacoma (via Zoom) n. Terry Davis — Senior Dir. External-Govt. Affairs, Comcast (via Zoom) 2. Brief Review of Previous Meeting: a. This whole project has been possible by a grant and ARPA funds. 3. Purpose of Meeting: a. Go through the report created by GTG (full draft), and present it as it would be to committee/council. 4. Key Points of Discussion: a. Some items, at this time, cannot be released. b. Discussion of timeline for FEDRAC committee and then to full council. c. Even if the draft is ready by the end of the week, it will still be a "living" document for more input and insight. Government Technology Group (c) 2023 August 1, 2023 City of Federal Way, WA Broadband Planning Study Page 119 5. Questions: a. Where are the identified pockets for growth (for the city)? b. Can it be communicated why Broadband, and digital equity is important? c. Will the hurdles of having Broadband connectivity be addressed? (only 23% of the residents of Federal Way are taking advantage of ACP.) 6. Action Items: a. There are a few slide decks that will need some changes. b. GTG will focus more on the current digital divide. 7. Next Steps: a. The Committee meeting will be more informal and the report will go to public record. Government Technology Group (c) 2023 August 1, 2023