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AG 24-047 - ZONES, LLCRETURN TO: TERRY SMITH EXT: 2550 CITY OF FEDERAL WAY LAW DEPARTMENT ROUTING FORM 1. ORIGINATING DEPT./DIV: INFORMATION TECHNOLOGY 2. ORIGINATING STAFF PERSON: THOMAS FICHTNER EXT: 2547 3. DATE REQ. BY: ASAP 4. TYPE OF DOCUMENT (CHECK ONE): ❑ CONTRACTOR SELECTION DOCUMENT (E.G., RFB, RFP, RFQ) ❑ PUBLIC WORKS CONTRACT ❑ SMALL OR LIMITED PUBLIC WORKS CONTRACT ❑ PROFESSIONAL SERVICE AGREEMENT ❑ MAINTENANCE AGREEMENT ❑ GOODS AND SERVICE AGREEMENT ❑ HUMAN SERVICES / CDBG ❑ REAL ESTATE DOCUMENT ❑ SECURITY DOCUMENT (E.G. BOND RELATED DOCUMENTS) ❑ ORDINANCE ❑ RESOLUTION ❑ CONTRACT AMENDMENT (AG#): ❑ INTERLOCAL R OTHER Zones statement of work 5. PROJECT NAME: Cisco Phone System Upgrade 6. NAME OF CONTRACTOR: Zones, LLC. ADDRESS: 1102 15TH STREET S.W., SUITE 102, AUBURN, WA, 98001 TELEPHONE 253-205.3765 E-MAIL: brian.christensen@zones.com FAX: 253,205.3862 SIGNATURENAME: Brian Chri ensen TITLE Field Account Manager 7. EXHIBITS AND ATTACHMENTS: R SCOPE, WORK OR SERVICES N COMPENSATION ❑ INSURANCE REQUIREMENTS/CERTIFICATE ❑ ALL OTHER REFERENCED EXHIBITS ❑ PROOF OF AUTHORITY TO SIGN ❑ REQUIRED LICENSES ❑ PRIOR CONTRACT/AMENDMENTS 8. TERM: COMMENCEMENT DATE: 02/2912024 COMPLETION DATE: 02128/2029 (option to renew) 9. TOTAL COMPENSATION $ 55,872.00 (INCLUDE EXPENSES AND SALES TAX, IF ANY) (IF CALCULATED ON HOURLY LABOR CHARGE - ATTACH SCHEDULES OF EMPLOYEES TITLES AND HOLIDAY RATES) REIMBURSABLE EXPENSE:® YES LINO IF YES, MAXIMUM DOLLAR AMOUNT: $ 11,100.00 IS SALES TAX OWED Z)YES ®NO IF YES, $ 5,643.07 PAID BY: ElCONTRACTOR R CITY RETAINAGE: RETAINAGE AMOUNT: ❑ RETAINAGE AGREEMENT (SEE CONTRACT) OR ❑ RETAINAGE BOND PROVIDED 0 PURCHASING: PLEASE CHARGE TO: One -Time: 502-1100-046-518-88-642, Ongoing: 60%: 502-1100-046-518-91-414, 40%: 518-91-420 10. DOCUMENT/CONTRACT REVIEW INITIAL / DATE REVIEWED INITIAL / DATE APPROVED R PROJECT MANAGER TF - 11/29/23 * DIRECTOR TF - 11/29/23 ❑ RISK MANAGEMENT (IF APPLICABLE) IN LAW TMW 11/30/23 staff report, agenda bill only JRC SOW only 2/29/24 11. COUNCILAPPROVAL (IF APPLICABLE) COMMITTEE APPROVAL DATE: 3 Z3 COUNCIL APPROVAL DATE: 12/5/23 12. CONTRACT SIGNATURE ROUTING SENT TO VENDOR/CONTRACTOR DATE SENT: 3 (O 2/I Z DATE REC'D: 3� ❑ ATTACH: SIGNATURE AUTHORITY, INSURANCE CERTI IC TE, LICENSES, EXHIBITS ❑ CREATE ELECTRONIC REMINDER/NOTIFICATION FOR 1 MONTH PRIOR TO EXPIRATION DATE (Include dept. support staff if necessary and feel free to set notification more than a month in advance if council approval is needed.) INITIAL / DATE SIGNED ❑ LAW DEPARTMENT Ca.86NATORY (MAYOR OR DIRECTOR) -, j S ❑ CITY CLERK ❑ ASSIGNED AG# AG# COMMENTS: 212017 COUNCIL MEETING DATE: December 5, 2023 ITEM #: 7b- CITY OF FEDERAL WAY CITY COUNCIL AGENDA BILL SUBJECT: CISCO PHONE SYSTEM UPGRADE POLICY QUESTION: Should Council approve the purchase of Cisco WebEx Calling licensing & hardware and enter into a 60-month Cisco Enterprise Agreement with -option to renew for an additional 36-months? COMMITTEE: N/A CATEGORY: ❑ Consent ® City Council Business STAFF REPORT BY: Thomas Fichtner MEETING DATE: N/A ❑ Ordinance ❑ Public Hearing ❑ Resolution ❑ Other DEPT: Information Technology Attachments: 1. Staff Report 2. Cisco Enterprise Agreement Program Terms for End Users (sample) 3. Zones quotes for WebEx Calling licensing & hardware 4. Zones Professional Services Proposal Options Considered: 1. Approve the proposed purchase and agreement. 2. Do not approve the proposed purchase and agreement and provide direction to staff. MAYOR'S RECOMMENDATION: Option 1. MAYOR APPROV COMMITTEE RECOMMENDATION: N/A DIRECTOR APPROVAL* it 14 Initial/Date Committee Chair Committee Member Committee Member PROPOSED COUNCIL MOTION: "I move approval of the proposed purchase from Zones, LLC. and authorize the Mayor to execute the Cisco Enterprise Agreement for a total five years and not -to -exceed the amount of $395, 000. " (BELOW TO BE COMPLETED BY CITY CLERK'S OFFICE) UNC1L ACTIO APPROVE(W J' C6 i 20;'s COUNCIL BILL # DENIED First reading ❑ TABLED/DEFERRED/NO ACTION Enactment reading ❑ MOVED TO SECOND READING (ordinances only) ORDINANCE # REVISED — 11/2019 RESOLUTION # CITY OF FEDERAL WAY MEMORANDUM DATE: November 29, 2023 TO: City Council Members VIA: Jim Ferrell, Mayor FROM: Thomas Fichtner, I.T. Department SUBJECT: Cisco Phone System Upgrade Financial Impacts: In the 2023 IT Capital Budget, $40,000 was appropriated for this project, which was not sufficient due to inflation and the rising costs of labor and computer hardware. As part of the 2023 year-end Budget Amendment, the $40,000 was carryforward to 2024 in anticipation of this project. Detailed later in this Staff Report, it is recommended not to replace the servers, but instead migrate to the WebEx Calling platform. As part of this migration, there is additional hardware and professional services required, which will require additional funding for this project, in addition to the $40,000 included in the 2023 year-end Budget Amendment. The Information Technology Capital Replacement Reserve Fund, has sufficient balance to fund this project. As part of the first Budget Amendment in 2024, IT will request an additional $135,000 from the IT Capital Replacement Reserve Fund (502) to cover the total cost of this project. The on -going operational and support costs are included within the existing 2023/2024 Information Technology M&O budget. Upon completion of the Cisco WebEx Calling project, the total one-time cost to the City in 2024 will be $182,947, while the total ongoing operation and support costs are estimated at $45,973.89 annually. No payments will be made out of the 2023 budget. All pricing quoted is on the NASPO or NCPA procurement contracts, which the City is authorized to use as purchasing vehicles. Background Information: In 2016, the City migrated from an Avaya analog Private Branch Exchange (PBX) telephone system to the current on -premise Cisco Unified Communications Manager (CUCM) telephone system. At that time the City purchased servers, desk phones, a router, and all associated Rev. 7/18 licensing and professional services to complete the project. The CUCM telephone system is powered by two servers hosted in the City's datacenter. The City has maintained these servers for the past seven years and now they have reached the end of their functional life, are no longer supported by Cisco, and need to be replaced. While working with Cisco and our vendor, Zones, LLC., to investigate replacement options, Cisco presented two paths; upgrade the servers and stay on -premise, or migrate to their Cisco WebEx Calling cloud platform. The price and features of the WebEx Calling platform were intriguing and the City chose to do additional research on the WebEx Calling platform to see if it would accommodate the City's needs and would be a cost-effective system into the future. As outlined in the comparison chart below, the City would actually be saving a significant amount of money over five and eight years with the Cisco WebEx Calling platform. Cisco UCM (On -Premise) WebEx Calling (Cloud) Hardware one-time) Hardware (one-time BE7K UCS Servers Capital Purchase $ 31,917.24 8832 Conf Phone Replacement (8) $ 5,198.56 VMWare vSphere 8 Std (1 CPU, 32 Core) 3 Yr $ 1,659.38 8851 Desk Phone Replacement (30) $ 9,828.30 Cisco 8300 VoIP Router Capital Purchase $ 14,444.49 6821 Public Phones (8) $ 538.64 8832 Conf Phone Replacement 8 $ 6,076.40 VG400-8FXS (1) $ 2,3 89.29 VG400-8FXS (1) $ 2,389.29 VG400-6FXS/6FXO (1) '$ 4,195.02 VG400-6FXS/6FXO (1) $ 3,352.81 VG400-4FXS/4FXO (1) $ 2,441.95 VG400-4FXS/4FXO (1) $ 2,441.95 VG400-2FXS/2FXO (3) $ 5,073.57 VG400-2FXS/2FX0 (3) $ 5,073.57 Alarm/Elevator System Upgrade Est. CH/FWCC/PAEC $7,500.00 Professional Services (one- time Professional Services (one- time Zones Migration Services $ 52,187.00 Zones Migration Services $ 55,872.00 Rev. 7/18 Annual Subscription/ Maintenance(On-Going) $ 20,940.49 Annual Subscription/ Maintenance(On-Going) $ 31,469.46 FLEX Licensing (Annual) EntW WebEx Calling A- FLEX-EACL (381) (20% growth) *275 Knowledge Worker/330 Device & VM/138 Common Areagrowth) Outbound Calling Plan A- AUD-OCPI-EA (381) (20% $ 12,584.43 Lumen T1/SIP/Long Distance - $1373.89 Monthly Average) $ 16,486.68 *includes Long Distance within US and Canada Lumen Copper Lines - ($650 Monthly Average) $ 7,800.00 DID Parking (100 DIDs @ $ $.85/mo ea) 1,020.00 SmartNet for UCS Servers (Annually) $ 1,342.53 SmartNet for VoIP Router (Annually) $ 1,618.42 VMWare vSphere Standard 1 CPU Annual $ 970.83 _ Cellular Plans for Alarms & $ Elevators ($75/mo Est.) 900.00 (CH/FWCC/PAEC Totals Totals Total one-time Hardware/Professional Services(including tax) $131,615.89 Total one-time Hardware/Professional Services(including tax) $ 102,434.10 Total Annual Subscri tion/Maint/Lumen $ 49,158.95 Total Annual Subscription $ 45,973.89 Total 5-year Cost $377,410.66 Total 5-year Cost $ 332,303.57 Total 8-year Cost $623,515.68 Total 8-year Cost $ 470,225.26 *With estimated hardware refresh @ year 7/8 for new servers, software, professional services. This estimate includes a 15% inflation estimate based on today's pricing listed above. Optional Room Equipment (one-time) Cisco Room Bar Pro (1) $ 5,256.52 Cisco Room Kit Plus (3) $ 23,867.13 Cisco Room Kit Plus Extra Mic (2) $ 426.04 Cisco Room Kit Pro (1) $ Rev. 7/18 15,504.67 Cisco Room Kit Pro Extra Mic 1 $ 732.88 Cisco 730 Headsets (50) $ 12,119.50 Cisco 562 Headsets (50) $ 11,171.00 Cisco Webcam 1080p (50) $ 4,049.50 Total Optional Equipment (including tax $80,513.09 Total 5-year Cost (including optional room e ui ment $412,816.66 Total 8-year cost (including optional room equipment) $550,738.34 Zones Total NTE (5- years): $394,959.16 **Gray shading in the WebEx column above indicates a cost not associated with WebEx/Zones. As shown in the pricing comparison chart above, the WebEx calling platform saves the City $45,107.08 over 5-years (60 months) and with the option to renew for an additional 3-years (36 months), the City saves a combined total of $153,209.42 over the existing CUCM on -premise system. This calculation is including the necessary replacement of the CUCM servers again during years 7/8. In addition to long-term savings, some of the benefits of the WebEx Calling platform include: • Hosted entirely by Cisco; the City will not need to maintain, patch, upgrade and secure servers in the datacenter. • The voice lines are also hosted by Cisco, which would eliminate the need for copper CenturyLink/Lumen T-1 lines at City Hall. • The WebEx Calling plans include long distance within the United States and Canada (which the City currently pays per minute for). • Significantly easier management of the phone system, reducing the technical skills gap that will be created by the upcoming retirement of the City's telecom expert. • WebEx Calling works with the large majority of the City's existing Cisco desk phones and they will not need to be replaced. This City will need to purchase new conference phones, 50 new desk phones, and 5 public area phones, to replace the phones that are currently in -use, but not supported by WebEx Calling. Rev. 7/18 ■ WebEx Calling includes limited version of WebEx Meetings, which allows for some video conferencing using WebEx (up to 40 minutes) for all staff. This can be upgraded if the City chooses to in the future. • WebEx Calling also includes instant messaging within the City between staff for an easier and quicker form of communication than email. • WebEx Calling is accessible from anywhere on any device (desk phone, PC, laptop, iPhone, iPad, etc.) maximizing mobility options in the future. • If the City's network experiences an unforeseen outage, phones will still be active in the cloud and on other devices such as iPhones. The current on -premise system is unable to do this. • The Cisco Enterprise Agreement includes up to 20% licensing growth on the WebEx Calling platform which, at an initial license purchase of 381, equates to up to 76 additional licenses before additional licenses need to be purchased. The City did look at the direct competitor, Teams Phone, by Microsoft, which would be an add - on to the Teams Meetings that is already included with the City's existing Microsoft M365 G3 licensing. When priced out, the Teams Phone solution would cost the City an estimated extra $33,000 per year in reoccurring costs ($165,000 over five years and $264,000 over eight years), however all of the desk phones would need to be replaced causing a much higher one-time capital cost for phones and a steeper learning curve for staff. While it would make sense to consolidate to one platform instead of utilizing Zoom, Teams, and WebEx, it didn't make sense due to the high cost up -front and ongoing. The Teams platform (launched in 2017) is also not as mature as the WebEx platform (launched in 1995). Rev. 7/18 ZONES" Statement of Work VERSION 1.0 Cisco CUCM Migration to WebEx Calling Project For CITY OF FEDERAL WAY Performed By ZONES, LLC 1102 15th Street SW, Suite 102, Auburn, WA 98001-6509 ACCOUNT MANAGEMENT Brian Christensen Brian.christensen@zones.com 206-280-2077 Copyright 0 2023 by Zones, LLC. The following Statement of Work: contains the proprietary and confidential information of Zones, LLC; is protected by state and federal copyright, trade secret, and other laws; and is disclosed solely to the authorized recipient for evaluation purposes only. Its receipt or possession does not convey, and Zones, LLC, expressly withholds, any rights to disclose reproduce or utilize its content in any manner, except as otherwise agreed in writing by Zones, LLC. ZON-2/29/24-OPP00343590-CFW-001 Solution Architect(s): Giang Ly 0 2023 Zones, LLC, Proprietary and Confidential. Template v. 090221 Document Drafted by: Raffia Azeem Page 1 ZONES Table of Contents 1. SERVICE DESCRIPTION................:...................................................................................... 3 1.1. OVERVIEW............................................................................................................ 3 1.2. SCOPE..................................................................................................................3 1.2.1. Assess and Design.................................................................................................. 3 1.2.2. Implementation..................................................................................................... 3 1.2.3. manage..................................................................................................................4 1.2.4. Project Management............................................................................................. 4 1.3. OUT OF SCOPE....................................................................................................... 5 1.4. CUSTOMER RESPONSIBILITIES.................................................................................... 5 1.5. PROJECT ASSUMPTIONS...........................................................................................6 1.6. ITEM(S) PROVIDED................................................................................................. 7 1.7. PROJECT SITES....................................................................................................... 7 1.8. SERVICES FEES & EXPENSES...................................................................................... 8 1.8.1. Services Fees.......................................................................................................... 8 1.8.2. Expenses................................................................................................................ 8 1.9. PROJECT SCHEDULE................................................................................................ 8 1.10. CONTACTS.....................................................................................---................... 9 1.11. COMPLETION CRITERIA............................................................................................ 9 1.12. ADDITIONAL PROJECT TERMS.................................................................................... 9 2. GENERAL TERMS AND CONDITIONS..................................................................................10 2.1. PAYMENT...............................................................................I........................... 10 2.2. CHANGE MANAGEMENT........................................................................................ 10 2.3. MISCELLANEOUS..................................................................................................10 2.4. AUTHORIZED SIGNATURES...................................................................................... 10 EXHIBIT A — PROJECT COMPLETION FORM............................................................................11 EXHIBIT B — CHANGE ORDER FORM.......................................................................................12 ZON-2/29/24-OPP00343590-CFW-001 Solution Architect(s): Giang Ly © 2023 Zones, LLC, Proprietary and Confidential. Template v. 090221 Document Drafted by: Rafia Azeem Page 2 ZONES STATEMENT OF WORK This statement of work ("Statement of Work" or "SOW") by and between Zones, LLC ("Seller" or "we") and City of Federal Way ("Customer" or "you") is effective February 29, 2024 ("SOW Effective Date") and specifies the Services to be performed hereunder by Seller on behalf of Customer. Seller and Customer are deemed to be each a "Party" and collectively the "Parties" hereof. 1. SERVICE DESCRIPTION 1.1. OVERVIEW Customer has engaged Seller to perform Assess, Design, Implement, and Manage ("ADIM") the Cisco Unified Communications Manager ("CUCM") Migration to WebEx Calling Project. ("Services") 1.2. SCOPE The scope of the SOW will specify the Services tasks (described below) to be performed by Seller personnel (the "Project Team") in coordination with Customer personnel engaged with the Project Team ("Customer Personnel"). 1.2.1. ASSESS AND DESIGN ■ Assess Cisco CUCM environment version 12.5 on Cisco Unified Computing System ("UCS") C Series. ■ Review the required dial plan for ingress Public Switched Telephone Network ("PSTN") and Direct Inward Dialing ("DID") for Agent. • Review the required dial plan for ingress Packet Switching Technology ("PST") and Direct Inward Dialing for Agent. ■ Review and document IP addressing and network information. • Review business requirements to define configuration and call flows. • Determine number of voice queues. • Review call back option queues. • Call flow chart review. • Agent list obtained. • Auxiliary codes. • Provide address for E911. 1.2.2. IMPLEMENTATION • Provisioning WebEx hub. ZON-2/29/24-OPP00343590-CFW-001 Solution Architect(s): Giang Ly © 2023 Zones, LLC, Proprietary and Confidential. Template v. 090221 Document Drafted by: Rafia Azeem Page 3 ZONES • Configure agents in Cisco WebEx hub platform. • Assign user licenses. • Configuring tenant global settings. • Provisioning skills, skill profiles and MM profiles. • Provisioning sites and teams. • Provisioning auxiliary codes, agent profiles and configuring agents and creating a supervisor. • Provisioning entry points and queues and adding resources. ■ Provisioning a flow and routing strategy. ■ Create call flows for inbound calls. • Create call flows for callback queue. • Entry point and queue routing strategies, DN to EP mapping. • Edit queues and routing design solution. ■ Setting up a call monitoring schedule and a call recording schedule. • Create agent desktop Customer using default desktop layout Json. • Configuring email notification. • Create analyzer for dashboard. • Create report visualization. 1.2.3. MANAGE • Perform a single cutover onsite after business hour. • User acceptance testing functional testing handing over to Customer. ■ Provide up to eight (8) hours of onsite support to Customer during user acceptance testing. Provide up to thirty-two (32) hours of remote support. ■ Provide up to eight (8) hours of training. • Create, maintain, review, and resolve punch list items post- cutover. • Create design diagrams. • Export all current call flow and configure snapshot. • Review Develop Design Document ("DDD") with Customer. • Update DDD with as -built configuration information. 1.2.4. PROJECT MANAGEMENT During this stage, the Project Team will: • Serve as Seller Contact for the Services and liaison to Customer Personnel with supervision over Seller risk mitigation, scope changes, escalations, and any delay management. • Review with Customer Contact the SOW, project goals and objectives, and the contractual responsibilities of both parties. ■ Together with Customer Contact review any known areas of risk and define mitigation plans. • Maintain project communications with Customer Contact. ■ Facilitate and plan all scheduling with Customer Contact. ZON-2/29/24-OPP00343590-CFW-001 Solution Architect(s): Giang Ly © 2023 Zones, LLC, Proprietary and Confidential. Template v. 090221 Document Drafted by: Rafia Azeem Page 4 ZONES" • Establish documentation and procedural standards for Items Provided. • Prepare a project implementation plan to define project tasks, any milestones, and the project schedule. • Develop a reporting and meeting schedule (for proper communication and information sharing). ■ Provide status reporting, reviews, and regular executive project status overviews as agreed upon between the Parties. 1.3. OUT OF SCOPE The following services and items are out of scope and are not included among the Services: • Any workthat is not related to the setup and configuration or other devices contracted above to deploy. • Troubleshooting of network issues outside the scope of Services in this SOW. • Resolving any pre-existing network issues. • Resolving any third -party application, appliance, hardware, or software incompatibilities with any part of the solution for this project. • Troubleshooting of non -working, existing hardware under any circumstances. • Resolving compatibility or other issues that cannot be resolved by the manufacturer or for configuring hardware or software in contradiction to the setting supported by the manufacturer. • Providing any Services or items other than what are specified herein. ■ Procurement, installation, and configuration of any type of equipment. 1.4. CUSTOMER RESPONSIBILITIES Customer will be responsible for the following, which are necessary to Seller's performance hereunder: • Providing Seller with a purchase order referencing this SOW prior to initiating the service lead time stated herein. • Interfacing with the Primary Rate Interface ("PRI")/Public switched telephone network provider. ■ Providing remote access to all devices required to perform the actions listed within this SOW. • Providing network diagrams and participate in architecture discussions upon request or if required to complete the action items within this SOW. • Providing Seller's team with Virtual Private Network ("VPN") access to perform Services within this SOW. ■ Providing jump box for data storage, TFTP, and images to perform Services within this SOW. • Providing Seller's team admin access credentials to existing equipment as needed. • Providing IP addresses, Domain Name System ("DNS") server, and domain name information as required. • Designating a person who will be the focal point for all communications related to this project and will have the authority to make binding decisions and act on behalf of Customer in matters regarding this project. Responsibilities of this resource will include: ZON-2/29/24-OPP00343590-CFW-001 Solution Architect(s): Giang Ly © 2023 Zones, LLC, Proprietary and Confidential. Template v. 090221 Document Drafted by: Rafia Azeem Page 5 ZONES" o Serving as interface between Seller, all Customer departments and its vendors, subcontractors and/or third parties participating in the project. o Coordinating with other subcontractors or vendors to ensure they fully cooperate with the Project Team to allow Seller to complete the Services in this SOW. o Functioning as a single point of contact for Seller to assist with scheduling and implementation coordination for the duration of this project. o Managing Customer Personnel assigned to this project. o Attending project -related meetings. o Obtaining and providing information, data, documents, decisions, and approvals within the time limits agreed to by Customer and Seller. o Helping and resolve project issues and appropriately escalating issues as needed within Customer or with subcontractors and/or vendors. o Resolving deviations from the Estimated Schedule caused by Customer. o Scheduling and securing attendance of all required Customer Personnel as needed for interviews, meetings, and work sessions. • Responding to queries and requests within a reasonable time limit. • Providing any required licenses for Customer -owned applications or software used by Seller to perform Services described in this SOW. ■ Obtaining any requested technical support from a third -party support provider (e.g., Microsoft, Cisco, etc.) when all options have been fully exercised. • Piloting, testing, and acceptance throughout the entire project cycle to detect usability issues, missing requirements, and any necessary design changes. • Overseeing end users' physical phone and soft phone installation. • Purchasing and procuring all equipment, software, and licenses. • Racking, stacking, and cabling equipment. 1.5. PROJECT ASSUMPTIONS The scope and any responsibilities set forth above are based on, and in scoping and performing the Services Seller is relying on the accuracy of, the assumption(s) set forth below. • Pre -configuration and design Services will be provided during "Standard Business Hours" (meaning Monday through Friday, 8:OOAM - 5:OOPM local time, excluding Holidays). ■ Cut -over Services will be provided "After Business Hours" (meaning Monday through Sunday, 5:01PM- 7:59AM local time, excluding Holiday). • All third -party information, if applicable, will be provided upon request. • Any additions or modifications to the deliverables set forth below (including requests for additional days) must be made by executing a written change order signed by both parties. • Seller is not responsible for Customer data loss. ZON-2/29/24-OPP00343590-CFW-001 Solution Architect(s): Giang Ly © 2023 Zones, LLC, Proprietary and Confidential. Template v. 090221 Document Drafted by: Rafia Azeem Page 6 ZONES'" ■ Project scope is based on the details listed in this Statement of Work. Any deviations to the scope detailed and any of these assumptions could result in additional Services fees, or Project delivery slippage. • Services fees are reliant on the scope and assumptions in this SOW. • Level of effort is based on Seller's current understanding of Customer's environment. If Seller completes the assessment or design phase and determines that the level of effort will need to be adjusted, Seller will address this in a Change Order ("CO"). • Level of effort is based on Customer's environment being in a stable and functionally sound state. If Seller, at any time during the migration, encounters issues that are related to environment instability, then Seller will address any hourly overages in a Project Change Order. ■ Seller will not take responsibility for any errors, incompatibilities or defects in third -party software or network devices. Any errors, incompatibilities, or defects in such software or devices may add time and cost to the project. ■ Seller is not responsible for delays, errors, or omissions caused or incurred by other parties. Such delays, errors, or omissions may increase the time and cost of the project. • Any additions or modifications to the deliverables set forth below (including requests for additional days) must be made by executing a written Change Order signed by both Parties. • Any delays in the change control process could impact the timelines in this project. • Some Services will be completed remotely. 1.6. ITEM(S) PROVIDED The tangible items identified in the table below will be provided either prior to or upon completion of the Services (each an "Item Provided"). SOW Section Item(s) Provided Design document I In word and Visio Weekly Status Reports (.doc format; delivered electronically) Project Management Overall Implementation Plan 1.7. PROJECT SITES Services will be performed at the following site(s) (each a "Project Site"). Project Site Name / Identifier Address Customer Project Site 33325 8TH Ave. South Federal Way, WA 98003 ZON-2/29/24-OPP00343590-CFW-001 © 2023 Zones, LLC, Proprietary and Confidential. Template v. 090221 Page 7 Solution Architect(s): Giang Ly Document Drafted by: Rafia Azeem ZONES 1.8. SERVICES FEES & EXPENSES The total amount due and billable under the SOW ("Total Services Price") will include the fees for the Services performed thereunder ("Services Fees") and the cost of any Expenses (as defined herein). 1.8.1. SERVICES FEES The Services Fees will be billed on a fVed fee basis. Seller will invoice a fixed amount or amounts upon completion of one or more Services milestones, as set forth in the table (below), which presents the total amount to be paid for all Services Fees* Milestones Percentage Fees Assessment 100% $8,954.00 Design 100% $8,954.00 Implementation 100% $17,910.00 Manage 100% $8,954.00 Expenses 100% $11,100.00 Fixed Total of Services Fees 100% $55,872.00 * The Services Fees do not include sales tax, which will be invoiced, and which Customer is obligated to pay. Customer will be invoiced after completion of each phase mentioned in Services fees. 1.8.2. EXPENSES Seller has the right to invoice, and shall be reimbursed by, the other Party for Seller's reasonable, direct costs arising from the performance of the Services, such costs to include, without limitation, airfare, hotel room charge(s), automobile mileage or standard car rental and fuel, per diem, parking, tolls, printing/photocopies, etc. (cumulatively, the "Expenses") in accordance with the terms of the Agreement; provided that if Expenses are not addressed in the Agreement, then invoicing and reimbursement shall be in accordance with Seller's standard expense policy. MM 9'.Z6a1 X4111WISM 4JD IJM The Parties acknowledge that throughout performance of the Services they share the following responsibilities: to develop an estimated schedule with estimated dates and timelines ("Estimated Schedule"); to coordinate the project kick-off meeting; and to manage the project through completion. Project timelines will vary based on personnel schedules, the evolving conditions of Customer's environment, and the conditions of the Project Site(s). All Services will be provided during "Standard Business Hours" (meaning Monday through Friday, 8:OOAM - 5:OOPM local time., excluding Holidays). "Holidays" shall mean Sellers normal holidays in addition to national holidays. ZON-2/29/24-OPP00343590-CFW-001 © 2023 Zones, LLC, Proprietary and Confidential. Template v. 090221 Page 8 Solution Architect(s): Giang Ly Document Drafted by: Rafia Azeem ZONES 1.10. CONTACTS Prior to (or promptly upon) commencement of the Services, each Party will identify a person who, on behalf of such Party, shall be authorized to answer questions, to make decisions, and to address any issues that arise during the performance of Services ("Contact"). 1.11. COMPLETION CRITERIA Seller shall be deemed to have fulfilled its obligations under this SOW upon the occurrence of any ONE of the following: • Seller's completion of both performance of the Services that are in scope and delivery of any Items Provided; OR ■ Seller's performance of Services for the total of the number of hours set forth in both the Services Fees section of this SOW and any Change Order(s); OR • Expiration of this SOW according to its terms; OR • Termination of this SOW by either Party in accordance with the provisions of this SOW and the Agreement. 1.12. ADDITIONAL PROJECT TERMS A. Customer is responsible for supplying the environmental conditions necessary and applicable for Seller's performance of the Services, including, without limitation, the following: workspace(s); Customer -owned hardware; any Customer software licenses; any required documents/diagrams detailing applicable specifications and conditions; any badges and passes for access to facilities; and any other access rights ("Customer Provisions"). B. Customer agrees that Seller will have the right to bill Customer at Seller's standard rates for any time during which Seller's personnel is idle due to any substantial: inaccessibility of any Project Site; or unavailability of the Customer Provisions or Customer Contact. C. Seller shall have no responsibility for third parties engaged on this project other than any Seller subcontractor(s), except as otherwise expressly agreed in writing. Customer acknowledges and agrees that Seller has the right to subcontract some or all of the Services hereunder to subcontractors. D. Customer will provide all applicable safety and security rules in advance of execution of this SOW. Customer shall at all times remain solely responsible for daily back-up and other protection of its data against loss, damage and/or destruction. Seller shall have no obligation or liability with respect thereto, regardless of the cause. Customer shall not provide hereunder: any Protected Health Information, as defined in the US Health Insurance Portability and Accountability Act ("HIPAA"); any data subject to the Payment Card Industry Data Security Standard ("PCI DSS"); or any other personally identifiable information ("PII") or sensitive personal information ("SPI") subject to applicable US or international security laws. ZON-2/29/24-OPP00343590-CFW-001 Solution Architect(s): Giang Ly © 2023 Zones, LLC, Proprietary and Confidential. Template v. 090221 Document Drafted by: Rafia Azeem Page 9 ZONES 2. GENERAL TERMS AND CONDITIONS 2.1. PAYMENT Fees specified herein do not include applicable taxes, which will be invoiced and which Customer is obligated to pay. Invoices will be submitted to the address provided by Customer. Customer will remit payment within thirty (30) days of invoice receipt. Customer shall pay all undisputed amounts hereunder, withholding payment only to the extent of any specific inaccuracy on an invoice and only until such inaccuracy is corrected. 2.2. CHANGE MANAGEMENT The terms and conditions of this SOW, including without limitation the scope, fees and Items Provided, may be changed only upon the Parties' execution of a written amendment that references this SOW, that specifies such change and that is drafted by Seller ("Change Order"). Either Party may request a change, and both Parties agree to negotiate in good faith any requested changes. In the event of a conflict between the terms and conditions set forth in a Change Order and those set forth in this SOW or in a previously executed Change Order, the terms and conditions of the most recent Change Order shall prevail. 2.3. MISCELLANEOUS This Statement of Work is governed by the Terms and Conditions of Sale posted at www.zones.com/TermsofSal_e ("Agreement"). Terms that are used but not defined in this Statement of Work shall have the meanings set forth in the Agreement. This Statement of Work is void if not signed by Customer and returned to Seller within forty-five (45) days of the SOW Effective Date. 2.4. AUTHORIZED SIGNATURES Each Party signifies by its authorized signature below that it agrees to be bound by the terms and conditions set forth in this Statement of Work except when utilizing an e-signature application, the signed copy of this SOW should be forwarded in .pdf form to serviceswin@zones.com. ZONES By: Name: Deepak Purohit Title: VP Solutions Date: 03/08/2024 Customer Billing Entity Name: City of Federal Way, CITY OF FEDERAL WAY By. e: T, i►'E FEAR- FL L Title: IkI D Date: 3 �' Customer Billing Address: 33325 STH Ave. South Federal Way, WA 98003 Customer Billing Method: e-inyoicelPaper]Other PO# Required? Yes No Customer Billing E-mail: ZON-2/29/24-OPP00343590-CFW-001 © 2023 Zones, LLC, Proprietary and Confidential. Template v. 090221 Page 10 Customer Billing Phone: Solution Architect(s): Giang Ly Document Drafted by: Rafia Azeem ZONES EXHIBIT A - PROJECT COMPLETION FORM PROJECT COMPLETION FORM This Project Completion Form, when signed by City of Federal Way ("Customer"), signifies completion and acceptance of the Services performed by Zones, LLC ("Seller") under the Cisco CUMCM Migration to WebEx Calling project Statement of Work between the Parties dated February 29, 2024 ("SOW"). Services Start Date Services End Date Seller Contact Customer Contact EVALUATION OF ITEMS PROVIDED Items) Provided I Acceptance Criteria I Customer Evaluation Results I OUTSTANDING ISSUE(S) AND RESOLUTION PLAN AUTHORIZED SIGNATURE Customer's signature below acknowledges that the Services and all Items Provided have been completed, delivered and accepted in accordance with the specifications of the SOW. ZONES, LLC CITY OF FEDERAL WAY Presented By: Acknowledged By: Name: Name: Title: Date: Title: ZON-2/29/24-OPP00343590-CFW-001 © 2023 Zones, LLC, Proprietary and Confidential. Template v. 090221 Date: Page 11 Solution Architect(s): Giang Ly Document Drafted by: Rafia Azeem ZONES" EXHIBIT B - CHANGE ORDER FORM CHANGE ORDER This Change Order between Zones, LLC ("Seller" or "we") and City of Federal Way ("Customer" or "you") is effective ("CO Effective Date") and amends, as set forth below, the Cisco CUMCM Migration to WebEx Calling project Statement of Work between the Parties dated February 29, 2024. Project Name Cisco CUMCM Migration to SOW Code ZON-121223-OPP00343590-CFW-001 WebEx Calling Change Order Title Change Order # Seller Contact Customer Contact PROJECT CHANGE REQUEST DESCRIPTION IMPACT TO SCOPE IMPACT TO SCHEDULE I M PACT TO COST ZON-2/29/24-OPP00343590-CFW-001 Solution Architect(s): Giang Ly © 2023 Zones, LLC, Proprietary and Confidential. Template v. 090221 Document Drafted by: Rafia Azeem Page 12 ZONES SUBMITTER Name Phone RATIONALE FOR REJECTION (IF APPLICABLE) Title e-mail [If requested change is rejected, provide rationale below. Otherwise ignore and execute the Change Order.] MISCELLANEOUS This Change Order is governed by the terms and conditions of the SOW and the Agreement. Terms that are used but not defined in this Change Order shall have the meanings set forth in the SOW or the Agreement. In the event of a conflict between this Change Order and the SOW or a previous Change Order, this Change Order shall control. AUTHORIZED SIGNATURES Each Party signifies by its authorized signature below that it agrees to be bound by the terms and conditions set forth in this Change Order. ZONES, LLC By: Name: Title: Date: CITY OF FEDERAL WAY By: Name: Title: Date: ZON-2/29/24-OPP00343590-CFW-001 © 2023 Zones, LLC, Proprietary and Confidential. Template v. 090221 Page 13 Solution Architect(s): Giang Ly Document Drafted by: Rafia Azeem Cisco Confidential Cisco Cisco Enterprise Agreement Program Terms - End Users These Cisco Enterprise Agreement Program Terms — End Users ("EA Program Terms") are Supplemental Terms to the General Terms and apply when You Order Cisco Offers through the Cisco Enterprise Agreement (the "EA Program"). Capitalized terms, unless defined in this document, have the meaning in the General Terms. Program Overview 1.1 EA Program. The EA Program provides You access to certain Software, Cloud Services and Services offered as Suites and Add-Ons. 1.2 Applicable Terms. These EA Program Terms together with the applicable Enrollment Descriptions and End User Information Form ("EUIF") govern the EA Program and supplementthe End User Terms that govern Your Use of the Suites and Add-Ons purchased under the EA Program ("Purchased Suites"). These EA Program Terms must be signed and will be effective the earlier of (a) You placing Your initial EA Order with an Approved Source, or (b) the date of signature of these EA Program Terms. Purchases and Adjustments 2.1 Ordering. All purchases under the EA Program will be made through Your Approved Source and all pricing will be provided by Your Approved Source. You may purchase Suites under the EA Program after Cisco has received the EUIF signed by Your authorized representative listing (a) Your Participating Affiliates; (b) the Purchased Suites; (c) the Suite Term; and (d) accurate Meter counts for You and all Participating Affiliates. You can then place an Order for the Purchased Suites according to the process set forth in Your purchasing agreement with the Approved Source. Your first Order under the EA Program must meet the minimum requirements for the EA Program ("Initial EA Order"). You may purchase Suites or Add-ons after Your initial purchase in an Enrollment only through the Approved Source that sold the initial Suite within that Enrollment. 2.2 Subsequent Purchases. You may purchase additional Suites and Add-Ons by submitting a new EUIF and Order to the Approved Source. Provided there is at least 12 months remaining in the EA Term, Suites and Add-Ons purchased after Your Initial EA Order will be governed by these EA Program Terms and, by default, co -terminate with the purchases in the Initial EA Order. 2.3 Separate Purchases. -The following scenarios must be covered under a new EA Program purchase subject to Cisco's then -current Enterprise Agreement Program Terms for End Users or through a separate license purchase: (i) Suites and Add-Ons purchased with less than 12 months remaining in the EA Term, (ii) Suites and Add-Ons purchased after Your Initial EA Order which You choose not to co -terminate with the Initial EA Order, or (iii) Embedded Software delivered within the last 12 months of or after the end of the EA Term. 2.4 Services. Basic Services are included in the price of the Purchased Suite and described in the applicable Enrollment Description and End User Terms. Higher levels of Services may be available for You to purchase as described in documentation provided to You at the time of purchase. 2.5 Payment Obligations and Growth. The Approved Source relies on the information You provide in the EUIF to establish the EA Commitment. During the Suite Term, Your EA Commitment may increase as a result of increases in Use or Your purchase of additional Suites or Add-Ons. © 2024Ciscoand/or its affiliates. All rights reserved. This document is Cisco Confidential Information. February 11, 2024 I I I I I I I I I Cisco Confidential Cisco (a) True Forward. "True Forward" is Cisco's periodic review and prospective billing process for increases in Use above Your then -current Entitlement. Cisco will conduct a True Forward review at the annual anniversary of the Initial EA Order. At a True Forward review, if Your Use is greater than Your then -current Entitlement for the measured Purchased Suite, then (i) You will be invoiced and will pay for all charges for such increased Use for the remainder of the Suite Term, and (ii) Your Entitlement for that Purchased Suite will be adjusted on a going - forward basis to the increased Use level. (1) Initial Growth Cap. If Your Use of the Purchased Suite at any time during the first six months of the Suite Term exceeds 105% of Your initial Entitlement ("Initial Growth Cap"), then Cisco has the right to (1) issue to Your Approved Source(s) a True Forward invoice for all associated charges for such increased Use over the applicable Entitlement for the remainder of the Suite Term, after accounting for any applicable Growth Allowance; and (2) adjust Your Entitlement for that Suite or Add -On on a going -forward basis to the increased Use level. (2) Growth Allowance. Certain Suites (as specified in the Enrollment Descriptions) are eligible for a set amount of free growth ("Growth Allowance") after the first six months of the Suite Term. For eligible Suites, at the time of Your next True Forward invoice, Cisco will charge Your Approved Source for increased Use above Your initial Entitlement (which may have already increased up to 105% during the first six months) less any specified Growth Allowance. 2.6 Value Shift. Value Shift is only available for certain Suites. If You purchase, a Suite that is eligible for value shift (as specified in the Enrollment Descriptions), then during a True Forward review, the residual value of any purchased but unused licenses in the applicable Purchased Suite will automatically be applied to offset fees for increased Use of other licenses within the same Suite. 2.7 Price Predictability. True Forward charges will be based on not -to -exceed pricing as provided to You by Your Approved Source. The pricing and discount terms for specific Suites and Add-Ons apply only to the Approved Source from whom You purchased such Suites and Add-Ons. 2.8 Responsibility for Affiliates. Your payment obligation will be based on the EA Commitment by You and any Participating Affiliates. You remain responsible for all actions and omissions and payment of all charges incurred by You, any of Your Participating Affiliates, or any other Authorized Users. In addition, You will provide Your Approved Source with an updated list of Participating Affiliates to ensure compliance with the EA Program. 3 Term and Termination 3.1 EA Term. These EA Program Terms will remain in effect until expiration or termination of all the Suites and Add-Ons purchased in Your Initial EA Order ("EA Term"). 3.2 Suite Term. The Suite Term for each Purchased Suite will commence on the Suite Start Date and last for the period set forth in the EUIF, or as specified in the order with the Approved Source, unless terminated in accordance with section 3.3 below. 3.3 Termination. (a) Either party may terminate these EA Program Terms or a Purchased Suite if the other party materially breaches the Applicable Terms and that party does not cure the breach within 30 days of written notice of the breach. If You materially breach the Applicable Terms (including for non-payment of undisputed fees to the Approved Source), Cisco may suspend Your access to the EA Program (including Use of specific Suites or Add-Ons, or resources such as the Cisco EA Tool) after providing You notice and an opportunity to cure as set forth in this section. (b) Other than as provided in this section 3 and to the extent permitted by law, these EA Program © 2024 Cisco and/or its affiliates. All rights reserved This document is Cisco Confidential Information February 11, 2024 Cisco Confidential CIMTGLOI Terms and any Orders accepted under these EA Program are non -cancellable and may not be terminated. 3.4 Consequences of Termination or Expiration of a Suite Term. (a) Upon expiration of the Suite Term or termination pursuant to Section 3.3(a), all rights to Use the affected Suites and Add-Ons, and the Cisco EA Tool and resources available as part of the Suites and Add-Ons, will terminate. (b) If You terminate for Cisco's uncured material breach of these EA Program Terms, Cisco will provide a refund to the Approved Source for the remaining pro rata portion of amounts prepaid to Cisco for the terminated Purchased Suites and attributable to the period after termination. (c) If Cisco terminates for Your uncured material breach, You will pay Your Approved Source all unpaid fees through the end of the then -current Suite Term for all Purchased Suites terminated. 4 Delivery, Tax, and Customs 4.1 Delivery. Cisco will make electronically delivered Software available to You and Your Affiliates in the transaction country of record and You are responsible for distributing such Software across Your organization. Software delivered on newly purchased Cisco hardware ("Hardware") will be made available to You and Your Affiliates at the address provided with the purchase order for the Hardware. For purchases of Hardware You must use the EA Tool during the setup of Your Cisco Enterprise Agreement. 4.2 Embedded Software. During the Suite Term, for Purchased Suites that include Embedded Software, the value of Embedded Software may be deducted from the purchase price of the related Hardware from Cisco to Your Approved Source. If You are required to pay an importation fee, Your jurisdiction may use the value of both the Hardware and Embedded Software to calculate the importation fee and related duties. Accordingly, the Importation Fee on the value of the combined products may be higher than if calculated solely using the price of the Hardware. 5 Interpretation 5.1 Order of Precedence. If there is a conflict between these EA Program Terms, EUIF, Enrollment Description, and the End User Terms, the order of precedence for any Purchased Suite is: the EUIF, the Enrollment Description, these EA Program Terms, and then the End User Terms. 5.2 Assignment & Transfer. Neither these EA Program Terms, nor any right or obligation herein may be assigned or transferred by a party (including under Cisco's Software Transfer and Relicensing Policy) without the other party's prior written consent, which may not be unreasonably conditioned, withheld, or delayed. However, to continue providing You with the benefits of the EA Program, Cisco may assign or transfer its obligations (in whole or in part) upon written notice to You in the event of an acquisition of business assets to which these EA Program Terms relate. When validly assigned or transferred, these EA Program Terms will bind and inure to the benefit of the parties and their successors and assigns. 5.3 Entire Agreement. These EA Program Terms together with the applicable Enrollment Descriptions, End User Terms, and EUIF constitute the entire agreement between the parties concerning the purchase of Cisco Technology and Services under the EA Program and supersede all prior oral or written communications between the parties. ©2024Cisco and/or its affiliates. All rights reserved This document is Cisco Confidential Information. February 11, 2024 1 1 1 1 1 1 I 1 1 Cisco 6 Definitions Cisco Confidential Add -On An optional Software, Cloud Services, and Services offering that is available as an additional add -on purchase to an underlying Suite, as described in the Buying Program Offer Descriptions. Applicable Terms The EA Program Terms, Enrollment Descriptions, EUIF and End User Terms, as described in Section 1.2. Cisco EA Tool The applicable platform, website, tool, or portal that Cisco makes available to You under the EA Program from time to time to enable You to: (i) view and manage Your Entitlement and Use of the Suites and Add-Ons; and (ii) access information about the EA Program. EA Commitment The initial Entitlement under Your Initial EA Order, (ii) additional Entitlements associated with subsequent purchases of Suites and Add-Ons, and (iii) increases in Use. Embedded Software Software that is delivered on newly purchased Hardware. End User Terms As specified in the Enrollment Descriptions: (i) For Cisco Software and Cloud Services, the General Terms (including applicable Offer Descriptions), or equivalent written agreement between You and Cisco for accessing and using Software and Cloud Services; and (ii) For Services, the applicable Service Descriptions. Enrollment A standardized grouping of Suites and optional Add-Ons. Cisco DNA, Cisco Data Center, Cisco Security Choice, Cisco Meraki, Cisco Services, and Cisco Collaboration Flex Plan each represent an Enrollment Enrollment The description of EA Program features applicable to the Software, Cloud Services and Services in an Enrollment. Description Entitlement The type, duration, and quantity of Suites and Add-Ons that You have committed to acquire, as adjusted (e.g., as a result of a True Forward). EUIF The End User Information Form for the Purchased Suite. Meter The unit of measurement for Use ofthe Suites and Add-Ons. The applicable Meters are set forth in the Enrollment Descriptions. Participating Affiliates Your Affiliates whose Meter counts are included on the EUIF. Services Maintenance, technical assistance, or other support for the Software and Cloud Services in a Purchased Suite. Suite A defined combination of Software, Cloud Services, and Services made available under the EA Program. Suite Start Date With respect to each Purchased Suite, the earliest date any Software, Cloud Services and Services in the Purchased Suite is available for Your Use. Use To download, install, activate, provision, enable, or otherwise access or have available Suites and Add-Ons under the EA Program. You or Your The individual or legal entity purchasing the Software, Cloud Services, and Services under the EA Program, as identified in the EUIF. © 2024 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential Information. February 11, 2024 4 Cisco Confidential Cisco End User Information Form For End Users of the Cisco Flex Plans To purchase the Cisco Collaboration -Flex Plan Enrollment or Cisco Spark Flex Plan under the Enterprise Agreement ("EA") an authorized representative of the End User must complete this form in its entirety and sign it. Your signature is required on this form prior to receiving access to the EA Program. This form will be used ensure that You understand the terms of use that apply to Your Flex Plan. You will then be required to place an Order for the Purchased Suite(s) according to the process set forth in Your purchasing agreement with the Approved Source. and User Overview Full Legal Name of the End User Organization CITY OF FEDERAL WAY (e.g., company, government entity 33325 8TH AVE S Address of End User's principal place of business FEDERAL WAY WA 98003 United States Cisco requires any Participating Affiliate(s) for which You are purchasing coverage to be included in this End User Information Form. Cisco relies on this list to define the scope of the agreement, ensure accurate pricing, as well as effective provisioning and support. Participating Affiliate(s) X None ❑ Only listed Participating Affiliates (to be recorded immediately below) Participating Affiliates © 2024 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential Information February 11, 2024 5 Cisco Confidential Cisco Cisco Collaboration Flex Plan Enrollment You will have access to the Software and/or Services in the Suite(s) you purchase, as identified in any Orders You place through Your Approved Source. Any additional purchases can be made by placing an Order for the Purchased Suites according to the process set forth in Your purchasing agreement with the Approved Source. ❑ Cisco Collaboration Webex Suite Enterprise Agreement ❑ Cisco Collaboration Flex Plan Meetings Enterprise Agreement 0 Cisco Collaboration Flex Plan Calling Enterprise Agreement ❑ Cisco Collaboration Flex Plan for Education Meetings Enterprise Agreement ❑ Cisco Collaboration Flex Plan for Education Calling Enterprise Agreement ❑ Cisco Collaboration Flex Plan Enterprise Agreement for Public Sector ❑ Cisco Collaboration Webex for Government Webex Suite Enterprise Agreement ❑ Cisco Collaboration Flex Plan Enterprise Agreement- Webex for Government ❑ Cisco Collaboration Enterprise Agreement Webex for Defense End User Acceptance THE UNDERSIGNED REPRESENTS THAT THEY ARE AUTHORIZED TO SIGN THIS FORM ON THE END USER'S BEHALF AND THAT THE INFORMATION PROVIDED IS ACCURATE AS OF THE DATE OF SIGNATURE. THE UNDERSIGNED UNDERSTANDS THAT THE TERMS AND CONDITIONS ABOVE WILL APPLY IF AN ORDER IS PLACED. End User Organization Full Legal Name of the End User Organization (e.g., company, CITY OF FEDERAL WAY government entity) You Represent Last Name, First Name T� itle Date I End User Authorized Representative Signature Jim Ferrell Mayor © 2024 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential Information. February 11, 2024 111111111 Cisco Cisco Confidential Cisco Collaboration Flex Plan Enrollment Description & Supplemental EA Program Terms This Enrollment Description lists the available Suites under the Cisco Collaboration Flex Plan and additional terms and conditions that applyto the Cisco Collaboration Flex Plan Enrollment. You may purchase any or all of the Suites listed below, and for any particular Suite You purchase, You may select any or all of the available licenses listed. Purchasing a particular Suite does not give You access to licenses in another Suite. Cisco Collaboration Webex Suite Licenses Webex Meetings License Type Cloud Service Webex App Cloud Service Webex Calling; or Cloud Service Webex Calling Dedicated Instance Cisco Unified Communications Software Manager On -Premises Calling Webex Webinars Cloud Service Webex Events (formerly Cloud Service "Socio") Cisco Meeting Server Cisco Collaboration Flex Webex Meetings Plan Meetings Webex App Enterprise Agreement Software Cloud Service Cloud Service © 2024 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential Information. Cisco Collaboration Deployed Flex Plan OD; Knowledge General Terms Worker Cisco Webex Events OD; General Terms Cisco Collaboration Flex Plan OD; 1 General Terms Deployed Knowledge Worker February 11, 2024 7 Cisco Cisco Collaboration Webex App Cloud Service Flex Plan Calling Webex Calling or Cloud Service Enterprise Webex Calling Dedicated Agreement Instance UCM Cloud Calling Cloud Service Cisco Unified Partner Hosted Software Communications Manager Calling Cisco Unified Communications Software I Manager On -Premises Calling Cisco Confidential Cisco Collaboration Deployed Flex Plan OD; Knowledge General Terms Worker Cisco Cisco Meeting Server Software Cisco Deployed Collaboration Webex Meetings Cloud Service Collaboration Knowledge Flex Plan for Flex Plan OD; Worker; Education Webex App Cloud Service General Terms Student Meetings Enterprise Agreement ��§ Cisco Licenses — — i Webex Calling License Type Cloud Service End User Terms I Cisco Collaboration Deployed Collaboration Flex Plan OD; Knowledge Flex Plan for Cisco Unified Communications Software General Terms Worker Education Calling ! Manager On -Premises Calling Enterprise Agreement Cisco Webex Meetings - Webex for Cloud Service Collaboration Government Flex Plan Enterprise Cisco Unified Cloud Service Agreement for Communications Manager Public Sector Cloud for Government Calling Cisco Collaboration Webex Meetings -Webex for Cloud Service Flex Plan Enterprise Government Agreement - Webex © 2024 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential Information. Cisco Collaboration Deployed Flex Plan OD; Knowledge General Terms I Worker Cisco Collaboration Deployed Flex Plan OD; Knowledge General Terms Worker February 11, 2024 8 Cisco Confidential Cisco for Government Webex Calling - Webex for I Cloud Service Government Cisco Unified Communications I Cloud Service I Manager Cloud for I Government Calling Cisco Unified Communications Software Manager On -Premises Calling Webex App - Webex for Cloud Service Government _ Webex Webinars - Webex for Cloud Service Government Meter Cisco Collaboration Webex Meetings - Webex for Cloud Service Cisco Collaboration Deployed 'Webex for Government Government Flex Plan OD; Knowledge Webex Suite Enterprise Webex Calling - Webex for Cloud Service General Terms Worker .Agreement Government Webex App - Webex for Cloud Service Government II Cisco Unified Communications I Cloud Service Manager Cloud for it Government Cisco Unified Communications Software Manager On -Premises Calling i Webex Webinars - Webex for Cloud Service Government Cisco Collaboration Cisco Meeting Server Cloud Service Enterprise Agreement Webex for Defense Cisco IL5 Hosted Unified Cloud Service Communications Manager HC i D © 2024 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential Information. Cisco Collaboration Deployed Webex for Defense Knowledge OD; General Terms Worker February 11,2024 9 I1111I111 Cisco Cisco Confidential Supplemental Terms and Conditions for Collaboration Flex Plan Enrollment Applicable Meters The Meter for the Cisco Collaboration Flex Plan Enrollment is the number of Deployed Knowledge Workers. Your Orders through an Approved Source must reflect accurate Knowledge Worker counts for You and Your Participating Affiliates. Knowledge Worker count additions can be made through subsequent Orders. "Deployed Knowledge Worker" means a Knowledge Worker who has a profile configured within the Software or Cloud Service provisioning platform and associates that profile with a license as specified in the Offer Description i.e., the applicable desk phone, Jabber client, Webex App, mobile phone, video device, or personal computing device. You must assign each Knowledge Worker a cloud, on -premises, or hosted account to be treated as a single Deployed Knowledge Worker. A Knowledge Worker who is assigned more than one configuration (cloud, on - premises, or hosted) will be counted as multiple Deployed Knowledge Workers. Changing a Knowledge Worker's configuration to a new deployment model may result in an increased price, with any applicable fees being assessed at the time the new account is configured or subject to a True Forward as specified below. "Knowledge Worker" means an employee or contractor who utilizes devices capable of running the Software, Cloud Services, or related browser plug -ins as part of their job duties. "Student" means an individual who is currently enrolled or registered at Your institution for academic study on a full- or part-time basis. Employees, contractors, alumni, former students, prospective students, and students on an extended leave or indefinite absence are not considered Students. You will be required to provide a Student count when you place an Order through an Approved Source. Access to Purchased Suites The Cisco Collaboration Flex Plan Enrollment does not utilize the EA Workspace. Subject to Your payment of the applicable fees to the Approved Source, Cisco will grant You and all Participating Affiliates access to the Purchased Suites via automated integrated electronic delivery tools and email notification to the point of contact designated in the Order. Purchasing Additional Suites During the Suite Term, You may purchase an additional Cisco Collaboration Flex Plan Suite by placing an Order according to the process set forth in Your purchasing agreement with the Approved Source. Included Entitlements & Option for. Add -On Purchases Some entitlements (e.g., Common Area, Device Registration, Webex Events) may be included in Your Enterprise Agreement at fixed quantities as either recurring or one-time allotments. Details of these included entitlements can be found in the respective data sheets. If additional quantities are needed for those entitlements, purchase is required. The respective data sheets also describe optional add -on features and benefits that are not necessarily included in a particular entitlement but may be purchased separately (e.g., Speechview, Real -Time Translation). Term and Termination At the end of the Suite Term, the Purchased Suite will automatically renew (a "Renewal Suite Term") unless: (a) You elect on the Order not to auto -renew; or (b) at least 45 days before the end of then -current Suite Term, You notify the Approved Source or Cisco of Your intention not to renew the Purchased Suite. If You notify only the Approved Source, the Approved Source must in turn notify Cisco within 30 Days of this intent. If the Growth © 2024 Cisco and/or its affiliates All rights reserved. This document is Cisco Confidential Information. February 11, 2024 10 I11I11111 Cisco Cisco Confidential Allowance has not been exceeded, the Purchased Suite will renew for the Knowledge Worker count as previously ordered. If the Growth Allowance has been exceeded, the Purchased Suite will renew the current plus incremental Deployed Knowledge Worker count for the remainder of the Suite Term. Notwithstanding the foregoing, the Approved Source will notify You of any fee changes reasonably in advance of the Renewal Term. The new fees will apply for the upcoming Renewal Term unless You notify the Approved Source that You do not accept the fee changes before the next Suite Start Date. Downturn for Cisco Collaboration Webex Suite "Downturn" applies to Cisco Collaboration Webex Suite including Cisco Webex Calling (A -FLEX -EA -SUITE) only and is not applicable to Webex Suite including On -Premises Unified Communications Manager Calling (A-FLEX-EA-P- SUITE) or Webex Suite for Fed RAMP (A-FLEX-F-EA-MPL, A-FLEX-F-EA-MUL). "Downturn" is defined as an event such as a corporate divestiture, merger, acquisition, or significant restructuring or reorganization of Your business that causes a reduction of Your Knowledge Workers by 20% or more. After the first 12 months of the Suite Term, upon proof of an applicable event, You have the ability to reduce Your Knowledge Worker quantity for the Cisco Collaboration Webex Suite Enrollment by up to 20% of Your then -current Entitlement, if such reduction is: a) attributed to Downturn; and, b) does not cause Your Knowledge Worker quantity to fall below the minimum requirement of 250 Knowledge Workers. You may request only one Downturn reduction for the Collaboration Webex Suite during the Suite Term. If You reduce Your Knowledge Worker quantity for the Cisco Collaboration Webex Suite due to Downturn, You may be required to provide Cisco with a revised order. No refunds or credits will be provided for any services that have been delivered and/or invoiced. Collab Flex True Forward Provision (a) This provision describes the True Forward operation for Collaboration Flex Plan Enrollment only and supplements the EA Program Term True Forward provision above (Section 2(d)(i)). In the event of any inconsistency between the EA Program Term True Forward provision and this provision, this provision controls. (b) Cisco performs a True Forward for the Purchased Suites on each anniversary of the True Forward Effective Date. The "True Forward Effective Date" is date on which you first enroll in Program Terms with a True Forward provision. On the last day of the 11th lifecycle month, if You have exceeded the initial Entitlement plus Growth Allowance, the Approved Source will charge You for the Consumption above the initial Entitlement plus Growth Allowance through the remainder of the Suite Term. On each subsequent last day of the 11th lifecycle month of the Suite Term, the Approved Source will check for any Consumption above the previous year's Entitlement plus Growth Allowance and charge for additional consumption on the True Forward Anniversary Date and through the remainder of the Suite Term. (c) True Forwards can also occur if the peak number of Deployed Knowledge Workers exceeds five times (5x) Your then -current EA Entitlement plus Growth Allowance at any time. In this case, the Entitlement is subject to an immediate reset such that it would charge You for the Consumption above the Entitlement plus Growth Allowance through the remainder of the Term. (d) Your True Forward payment obligation for each Purchased Suite will be calculated by comparing Your Consumption of Software and Cloud Services to Your Entitlement plus Growth Allowance for the previous year. Any payment owed to the Approved Source will be determined as follows and reflected in the True Forward order: the unit price less any applicable discount or incentives multiplied by the quantity by which You exceeded Your then -current Entitlement. The price used to calculate any True Forward fees will be established when You place the Order for each Purchased Suite. (e) If the Entitlement plus any applicable Growth Allowance is exceeded in the final year of the Suite Term as measured on the last day of the 11th lifecycle month, Cisco may charge a fee. © 2024 Cisco and/or its affiliates. All rights reserved This document is Cisco Confidential Information February 11, 2024 11 111111111 Cisco Growth Allowance Cisco Confidential This provision discusses Growth Allowance for Collaboration Flex Plan Enrollment and supplements the EA Program Term Growth Allowance provision above (Section 2.5(a)(2)). For Cisco Collaboration Flex Plan: The Growth Allowance for the Cisco Collaboration Flex Plan Enrollment is 20%. During the Suite Term, You may Use up to 120% of the initial Entitlement without incurring any additional charges. The True Forward is calculated once You exceed the Growth Allowance. For clarity, if You exceed the initial Entitlement but do not exceed the Growth Allowance, You will not incur any True Forward charges. For Cisco Collaboration Webex Suite: The Growth Allowance for the Cisco Collaboration Webex Suite is 15%. During the Suite Term, You may Use up to 115% of the initial Entitlement without incurring any additional charges. The True Forward is calculated once You exceed the Growth Allowance. For clarity, if You exceed the initial Entitlement but do not exceed the Growth Allowance, You will not incur any True Forward charges. Value Shift Value shift is not available for Purchased Suites under the Cisco Collaboration Flex Plan. Support Services The basic Support Services are set forth in the applicable Offer Description. © 2024Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential Information. February 11, 2024 12 ZONES TERMS AND CONDITIONS Terms and Conditions of Safe THESE TERMS AND CONDITIONS OF SALE ("TERMS AND CONDITIONS" OR "AGREEMENT") ARE AGREED BETWEEN ZONES, LLC, OR ITS AFFILIATE, WHICHEVER IS THE SELLER ("SELLER") AND THE ENTITY ("CUSTOMER") TO WHICH SELLER IS MAKING A SALE ("SALE") OF ONE OR MORE "SALES OFFERINGS" (MEANING PRODUCTS, PRODUCTSUPPORTAND SERVICES) UNDER A "TRANSACTION DOCUMENT" (MEANING A PURCHASE ORDER OR STATEMENT OF WORK) AND FORM AN AGREEMENT, EXCLUSIVELY GOVERNING SUCH SALE EFFECTIVE ON THE EARLIER OF THE DATE WHEN SUCH TRANSACTION DOCUMENT IS "EXECUTED" (MEANING, WITH RESPECTTO A PURCHASE ORDER, THE DATE ON WHICH SUCH PURCHASE ORDER IS ACCEPTED BY SELLER, AND WITH RESPECT TO A STATEMENT OF WORK, THE DATE THAT IS IDENTIFIED AS THE EFFECTIVE DATE, OR IN THE ABSENCE OF SUCH IDENTIFIED EFFECTIVE DATE, WHEN THE STATEMENT OF WORK IS COUNTERSIGNED) AND THE DATE WHEN SELLER INITIATES PERFORMANCE HEREUNDER AT CUSTOMER'S REQUEST ("AGREEMENT EFFECTIVE DATE"). THESE TERMS AND CONDITIONS MAY BE UPDATED FROM TIME TO TIME BY SELLER WITHOUT PRIOR NOTICE; PROVIDED THATTHE VERSION OF THESE TERMS AND CONDITIONS POSTED ON THIS WEBSITE AT TH E TIME THE TRANSACTION DOCUMENT IS EXECUTED SHALL BE THE AG REEM ENT THAT GOVERNS SUCH TRANSACTION DOCUMENT. NOTWITHSTANDING THE FOREGOING, IFTHE PARTIES HAVE ENTERED INTO A SEPARATE, EFFECTIVE AGREE M ENT APPLICABLE TO SUCH TRANSACTION DOCUMENT ("SEPARATE AGREEMENT"), THEN THESE TERMS AND CONDITIONS SHALL NOT APPLY TO SUCH TRANSACTION DOCUMENTAND SHALL NOT GOVERN SUCH SALE, AND INSTEAD SUCH SEPARATE AG REEM ENT SHALL GOVERN SUCH SALE. IN THE EVENT OF A CONFLICT BETWEEN THESE TERMS AND CONDITIONS AND A SEPARATE AGREEMENT, THE SEPARATE AGREEMENT SHALL PREVAIL. IN THE EVENT OF A CONFLICT BETWEEN THE TRANSACTION DOCUMENT AND THESE TERMS AND CONDITIONS, THESE TERMS AND CONDITIONS SHALL PREVAIL, AND ANY ADDITIONAL OR DIFFERENTTERMS OR CONDITIONS IN ANY FORM ASSOCIATED WITH THE TRANSACTION DOCUMENT OR OTHERWISE PROVIDED BY CUSTOMER, OTHER THAN THE "TRANSACTION SPECIFICS" (MEANING THE NUMERICAL AND OTHER IDENTIFYING INFORMATION NECESSARYTO THE SALE, INCLUDING WITHOUT LIMITATION PRICE, QUANTITY, PRODUCT NAMES AND/OR CODES, AND DELIVERY AND/OR INVOICE ADDRESSES), ARE HEREBY DEEMED TO BE MATERIAL ALTERATIONS OFTHESE TERMS AND CONDITIONS, ARE HEREBY REJECTED, AND ARE NULL AND VOID; PROVIDED THAT CONFLICTING TERMS AND CONDITIONS IN A STATEMENT OF WORKTHAT EXPRESSLY STATE THATTHEY SUPERSEDE CERTAIN SPECIFIED PROVISIONS OF THESE TERMS AND CONDITIONS SHALL PREVAIL. AS USED HEREIN, "PARTY" MEANS SELLER OR CUSTOMER INDIVIDUALLY, AND "PARTIES" MEANS SELLER AND CUSTOMER COLLECTIVELY. PRODUCT AND PRODUCT SUPPORT SALES. Product and Product Support Purchasing. Subject to credit approval, Customer shall be entitled to purchase hereunder for its own internal use and not for resale: (a) hardware, software, and other items that are commercially available in Seller's catalog (each a "Product"); and (b) warranties, maintenance, and other services that are resold by Seller and that are performed by a third party under the terms of a separate contract exclusively between Customer and such third party ("Product Support"). With respect to Product Support, Customer acknowledges and agrees that such third party is the contracting party, that such third party is exclusively responsible for performing the Product Support, and that Customer hereby releases and shall have no claim against Seller, Seller's Affiliates or Seller's Personnel for any loss, claims or damages arising from, or related to, such Product Support. Product and Product Support Quotes. Seller may from time to time provide quotes to Customer, orally or in writing, specifying Transaction Specifics related to identified Products or Product Support ("Quote") that may be the subject of a Sale hereunder. Any Quote is presented for reference purposes only and shall not be deemed to be an offer Product and Product Support Pricing. Any pricing is subject to change, except pricing that appears in a "Purchase Order" or "PO" (meaning an order for Sales Offerings submitted by Customer to Seller either in hard copy or electronic form, including via Seller's website, in accordance with these Terms and Conditions) that is accepted by Seller in writing ("Confirmed Pricing"). Other than with respect to Confirmed Pricing, Seller reserves the right to make adjustments to pricing, Products and Product Support for reasons including, but not limited to, changes in market conditions or manufacturer price, or Product unavailability or discontinuation. Notwithstanding the foregoing, Seller shall have the right to terminate, and shall not be obligated to perform under, any accepted Purchase Order in the event that the Confirmed Pricing associated therewith was based on an error in any advertisement or Quote. Products and Product Support POs. Customer makes an offer to purchase Products or Product Support hereunder by submitting the Purchase Order to Seller. Customer also may request Products or Product Support via telephone; provided that Customer confirms its offer promptly thereafter by submitting the Purchase Order to Seller. Seller agrees to fill any Purchase Order upon Seller's written acceptance of such Purchase Order; provided that: (a) any such acceptance by Seller is subject to Product availability; and (b) any delivery dates specified in such Purchase Order are non -binding; and (c) Seller is obligated only to make good faith efforts to meet such delivery dates. Each Purchase Order for Products and/or Product Support shall specify, as applicable, the quantities and prices specified on Seller's Quote, along with destination, preferred (but non -binding) delivery date, and any non-standard shipping instructions. Nothing stated in Customer's Purchase Order or other forms shall in any way be deemed to add to, modify, or amend these Terms and Conditions. Any terms or conditions attached to or set forth or referenced in any Purchase Order shall be of no force or effect. Product Delivery. Seller shall make commercially reasonable efforts to meet any requested delivery dates, but Seller shall not be liable for any delay or inability to ship Products due to Product unavailability, manufacturer delays, or any Force Majeure Event. Seller shall have the right to make two (2) or more partial deliveries under a single Purchase Order to complete delivery of all Products ordered thereunder. Product Title. Title to Products and risk of Product loss or damage pass to Customer upon deliveryto Customer (F.O.B. destination with freight prepaid and added); provided that if Customer specifies its own carrier account number or requires shipment via a nonstandard (for Seller) carrier, title to Products and risk of Product loss or damage pass to Customer upon delivery to the carrier (F.O.B. origin, freight collect). Notwithstanding the foregoing, title to software Products manufactured by a third party shall at all times remain with such third party, and Customer's rights to any such software Products shall be as specified in the applicable software license agreement between Customer and such third party ("EULA"); Customer warrants that it shall not download or use any software Products without first entering into the applicable E U LA. Product and Product Support Invoicing. Seller will invoice Customer for Products at the time of shipment and for Product Support at the time of purchase. Seller may invoice Customer separately for partial deliveries. Any amounts invoiced by Seller with respect to Product Support, including without limitation sales taxes, are collected by Seller solely in the capacity of independent sales agent. Customer further grants to Seller a security interest in the Products to secure payment in full and authorizes Seller to execute and file a financing statement or other documents necessary to perfect such'security interest. Any such security interest shall terminate upon payment of all amounts due for the applicable Products and any costs of collection. Product and Product Support Warranties. Notwithstanding anything to the contrary set forth herein or in any separate communication, the sole warranty received by Customer with respect to any Products and Product Support is the warranty, if any, that is conveyed directly from, respectively, the Product manufacturer or the Product Support provider and that will be passed through to Customer by Seller to the extent Seller has the right to do so. Seller, acting solely as a reseller of Products and a sales agent for Product Support, makes no independent warranty related to the Products or Product Support, sells such Products and Product Support "as is", and shall have no obligations related to the performance of the Products or the Product Support. Customer acknowledges that in purchasing the Products or Product Support, Customer relies solely on the applicable manufacturer specifications or the separate contract with the Product Support provider, as applicable, not on any communications from Seller, any Seller "Affiliate" (meaning an entity that owns, is owned by, or is under common ownership with, a Party) or its or their "Personnel" (meaning the owners, directors, officers, employees, agents or contractors of a Party), including without limitation any statements, specifications, photographs or other illustrations representing the Products or Product Support. Product Returns. Any Product returns will be in accordance with Seller's Return Policy set forth at the following website: httf2Awww.zohes.cof-n/Return Policy. Export Law Compliance. Customer agrees to comply with, and indemnifies and holds harmless Seller from its failure to comply with, U.S. export laws, including without limitation U.S. Export Administration Regulations. Customer acknowledges that manufacturer warranties may vary or be nullified or voided for Products exported from the United States. SERVICES SALES. Services Purchasing. Subject to credit approval, Customer shall be entitled to purchase consulting and other services performed by Seller, Seller's Affiliate, or Seller's subcontractors (each a "Service"), according to the terms and conditions set forth generally in these Terms and Conditions and specifically in a "Statement of Work" or "SOW" (meaning a written and executed contract that is between Seller or Seller's Affiliate and Customer or Customer's Affiliate and that specifies the terms and conditions under which one of the former will sell and provide Services to one of the latter); provided that the Statement of Work may be amended upon execution of a written amendment that references the SOW and that specifies all changes, including with respect to scope, fees, items provided, or otherwise ("Change Order"). In the event of a conflict between the terms and conditions set forth in a Change Order and those set forth in the SOW or in a previously executed Change Order, the terms and conditions of the most recent Change Order shall prevail. Except as otherwise set forth in the SOW, Customer shall be obligated to pay for all of Seller's costs and expenses associated with the Services thereunder, without markup by Seller, including without limitation, travel and lodging expenses. Customer Responsibilities. Customer agrees to cooperate reasonably at all times during Seller's performance of the Services, and Customer warrants that it will provide timely responses, approvals, authorizations, access and applicable information, as necessary ("Customer Support''). Customer further acknowledges and agrees that Seller's performance of the Services is dependent on Customer's timely and accurate fulfillment of the foregoing warranty obligations. Customer shall ensure that at all times during performance of Services at a site designated by Customer for such performance ("Customer Site") Customer maintains adequate insurance coverage to protect Seller, Seller's Affiliate, Seller Personnel and the Customer Site, and Customer indemnifies and holds harmless Seller, Seller's Affiliate, Seller Personnel from any claims that arise out of any product liability, death, or damage to any person or property and that are not solely and proximately caused by Seller's gross negligence or willful misconduct. Services POs. Any PO issued for Services is intended for administrative purposes only. Services Acceptance. Seller may provide to Customer from time to time notification that certain among the Services and/or Work Product (as defined herein) are substantially complete. Upon receiving such notification, Customer has three (3) "Business Days" (meaning Monday through Friday, excluding Holidays) to evaluate such Services and/or Work Product and to indicate Customer's Rejection or Acceptance of them ("Acceptance Period"), as follows: (a) Customer rejects such Services and/or Work Product by submitting to Seller during the Acceptance Period a written document detailing with - specificity each reason for which the Services and/or Work Product are rejected ("Rejection"); or (b) Customer accepts such Services and/or Work Product either by submitting to Seller a written and signed document on Seller's template, confirming its acceptance thereof, or byfailing to reject such Services and/or Work Product prior to the expiration of the Acceptance Period ("Acceptance"). Seller shall have up to thirty (30) days after its receipt of a Rejection, or such longer period on which the Parties may agree ("Correction Period") to correct the rejected Services and/or Work Product and to provide notification that such Services and/or Work Product are again complete, thereby initiating a new Acceptance Period. Services Invoicing. Customer will be invoiced in accordance with the applicable SOW; provided that Seller may invoice Customer for all Services under such SOW or for a portion thereof. Services Warranty. Seller warrants that the Services will be performed and the Work Product will be prepared in a professional and workmanlike manner consistent with good practices in the information technology services industry. Customer's sole and exclusive remedy with respect to this warranty is for Seller, at Seller's sole option, either: (a) as applicable, to perform again any substantially failed Service or to prepare again any substantially failed Work Product; or (b) to refund the amount paid, as applicable, for any substantially failed Service or Work Product; provided that, with respect to either option, Customer notifies Seller in writing of any such substantial failure within five (5) Business Days after performance of such Service or delivery of such Work Product, and provided that the warranty with respect to any Service or Work Product is voided if: (i) such Work Product is used in conjunction with any hardware configuration, operating environment or computer program other than one expressly specified in the applicable SOW; (ii) any portion of the.Work Product is modified by anyone other than Seller or a party acting under Seller's direction; or (iii) the failure of the Work Product is due to any bugs, defects, problems or failures of hardware caused by the negligence or user error of Customer or any third party. Customer acknowledges that any estimates related to Services performance are non -binding and are intended for planning purposes only. Services Warranty Disclaimer. SELLER DISCLAIMS ALL WARRANTIES: (A) THAT THE WORK PRODUCT WILL FUNCTION OTHER THAN ASSET FORTH IN WRITING BY SELLER; AND (B) THAT THE OPERATION OF THE WORK PRODUCT WILL BE FREE FROM INTERRUPTION OR ERRORS IN ALL CIRCUMSTANCES. Responsibility for Data. SELLER SHALL HAVE NO RESPONSIBILITY FOR CUSTOMER'S DATA, AND CUSTOM ERACKNOWLEDGESAND AGREES THAT ATALL TIMES DURING PERFORMANCE HEREUNDER, CUSTOMER IS AND SHALL REMAIN SOLELY RESPONSIBLE FOR RISKS TO ITS DATA ARISING FROM, AND FOR DAILY BACK-UP AND PROTECTION OF ITS DATA, SOFTWARE AND IMAGES AGAINST, LOSS, DAMAGE, CORRUPTION OR DESTRUCTION. License to Work Product. As between the Parties, Seller owns all rights, including without limitation all associated intellectual property rights, in the "Work Product" (meaning all deliverables, documents, other tangible items and Services results, including any inventions, innovations, improvements, other works of authorship, and other derivative works that arise therefrom and intellectual property therein or related thereto, conceived, developed or provided by Seller in the course or as a result of performing the Services, including from time to time third party intellectual property, regardless of whether they are eligible for patent, copyright, trademark, trade secret, or other legal protection). Nothing in these Terms and Conditions is intended to grant or transfer any ownership interest in the Work Product. Customer obtains under these Terms and Conditions and the applicable SOW, upon payment in full, a non-exclusive, non- transferable, perpetual, royalty -free, license to use the Work Product for Customer's internal purposes only. Non -Solicitation. During the term of any SOW and for one (1) year thereafter, each Party and its Affiliates may not directly or indirectly solicit for employment, offer employment to, employ or engage as a consultant any individual who either is then employed or was employed within the preceding three (3) months by the other Party or any of the other Party's Affiliates ("Employing Entity") and who was in any way engaged in or involved with the provision of Services under such SOW unless and until such Party pays to the Employing Entity as liquidated damages and not as a penalty, an arnount equal to the aggregate salary and wages (including bonus) paid by the Employing Entity to such individual during the six (6) months immediately preceding the date such individual is employed or engaged by such Party; provided that if such individual at the time he or she first discusses such employment or engagement with such Party is subject to or bound by any written employment agreement or non -competition covenant with the Employing Entity, this provision shall not authorize such Party to employ or engage such individual in violation of any such employment agreement or non -competition covenant or limit such Party's liability for damages in the event that such Party employs or engages such individual in violation thereof. Notwithstanding the foregoing, this provision shall not prohibit either Party from hiring any individual who initiates contact with such Party by responding to a general, non -targeted solicitation, such as a job posting in a mass publication or on a website.. PAYMENT. Payment. Customer will pay in full the amount specified as due on each undisputed invoice, including without limitation sales taxes and any shipping charges, within the time period specified on such invoice ("Payment Timing''), measured from the date of issuance of such invoice, subject to continuing credit approval of Customer. Notwithstanding the foregoing, Payment Timing is at Seller's sole discretion. Late Payment. In any event of Customer's failure to pay an undisputed amount due in accordance with these Terms and Conditions ("Payment Delinquency''), Seller has the right to charge and collect interest on such amount at the lesser of one -and -one-half percent (11/2%) per month, and the highest rate legally permitted ("Interest Charge") until paid in full. Customer also agrees to pay the Interest Charge on any disputed amounts that are withheld by Customer in good faith and that are determined to be properly due and owing to Seller, calculating from the thirty-first (31st) day after the date of issuance of the original invoice. Customer shall reimburse Seller for all reasonable expenses arising from collection of past due amounts and Interest Charges, including reasonable attorneys' fees, filing fees, arbitration costs and court costs. Seller has the right to suspend performance hereunder during any Payment Delinquency, and any schedule will be deemed extended for the duration of such Payment Delinquency. Financial Status. If at any time during the term of the Transaction Document there is a detrimental material change in Customer's financial status, as determined in Seller's sole discretion, Seller has the right to modify the Payment Timing or terminate any credit extended to Customer under these Terms and Conditions. In the event Customer does not remit payment in accordance with these Terms and Conditions or such modified Payment Timing, Seller has the right immediately: (a) to stop all provision of Sales Offerings; and/or (b) to terminate any currently effective and not expired Transaction Document. Taxes. Customer agrees to pay all sales, use, transaction, excise, VAT or similar taxes and any Federal, state or local fees or charges ("Taxes") that may become due in connection with Customer's purchase of the Sales Offerings, except for taxes on Seller's income, assets, or net worth. In lieu thereof, Customer may - provide to Seller a tax exemption certificate acceptable to Seller and the applicable taxing authority. Customer will reimburse Seller for all such Taxes paid by Seller for which Customer is responsible hereunder. Credits. Any credit that is issued to Customer for any reason and that is not used by Customer to purchase Sales Offerings within a period of two (2) years measured from the date of issuance shall expire. CONFIDENTIALITY. Purpose of Disclosure. Each Party ("Discloser") may disclose certain of its "Confidential Information" (meaning information that is owned or possessed by a Party, its Affiliates or its or their Personnel, that either is marked as "confidential" or "proprietary" or otherwise due to its nature reasonably would be deemed to be confidential, and that is disclosed to, or accessed by, the other Party) to the other Party ("Receiver"), and Receiver, agrees that it will only use Discloser's Confidential Information for the purposes contemplated hereunder. Non -Confidential Information. No information disclosed hereunder will be considered Confidential Information to the extent such information: (a) is in the public domain through no fault of a receiving Party; (b) was in the possession of the receiving Party prior to such disclosure; (c) was independently developed by the receiving Party's Personnel with no prior access to such information; or (d) was rightfully received by a Party from a third party without breach of any obligation of confidence. Receiver Disclosures Permitted. Each Party, as Receiver, further agrees that it will only disclose Discloser's Confidential Information to Receiver's Personnel or financial, legal or business advisors who are themselves bound to obligations of confidentiality substantially consistent with those specified herein; provided that if Receiver is compelled to disclose Discloser's Confidential Information by law, rule, regulation or judicial, regulatory or other governmental authority, Receiver will provide Discloser with prompt Notice of any such compulsion, will provide the maximum allowable opportunity for Discloser to seek a protective order or measure to bar such disclosure, will disclose only the Confidential Information that is required to be disclosed, and will make reasonable efforts to ensure that such disclosed Confidential Information is protected to the fullest extent possible under the circumstances. Period of Confidentiality. Each Party, as Receiver, agrees: (i) that, for a period of three (3) years from the date of any disclosure of Discloser's Confidential Information, it will maintain the confidentiality of such Confidential Information in a manner that is at least as protective as Receiver maintains its own confidential information, and that in no event will be inconsistent with a standard of reasonable care; and (ii) that, upon Discloser's request, it will return or destroy any extant Confidential Information disclosed by Discloser. Injunctive Relief. In the event of Receiver's breach of these Terms and Conditions, Discloser may suffer irreparable harm and have no adequate remedy at law. In such event, or when encountering risk of such event, Discloser shall be entitled, in addition to any and all other remedies, to seek injunctive relief, specific performance, and other equitable remedies without the need to prove monetary damages or the inadequacy of other remedies. DISCLAIMED WARRANTIES. EXCEPT AS SET FORTH HEREIN, AND SUBJECTTO APPLICABLE LAW, SELLER MAKES NO OTHER, AND EXPRESSLY DISCLAIMS ALL OTHER, CONDITIONS, COVENANTS, REPRESENTATIONS AND WARRANTIES OF EVERY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OR REPRESENTATIONS RELATED TO ACCURACY, DURABILITY, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, NON -INFRINGEMENT, OR APPLICABILITY OF LAWS OR REGULATIONS ASSOCIATED WITH THE PRODUCTS OR THEIR MANUFACTURE OR PACKAGING, ARISING BY LAW, BY REASON OF CUSTOM, FROM USAGE IN THE TRADE, OR FROM COURSE OF PRIOR DEALING. CUSTOMER ACKNOWLEDGES AND AGREES THAT ANY INFORMATION OR ADVICE GIVEN BY SELLER OR SELLER'S AFFILIATE OR PERSONNEL SHALL NOT BE DEEMED TO CREATE OR IN ANY WAY INCREASE THE SCOPE OF THE WARRANTIES SET FORTH HEREIN AND THAT CUSTOMER SHALL NOT RELY ON ANY SUCH INFORMATION OR ADVICE. SELLER FURTHER DISCLAIMS REPRESENTATIONS, WARRANTIES OR ASSURANCES THATTHE PRODUCTS ARE DESIGNED FOR, OR SUITABLE FOR USE IN: (A) ANY AIRCRAFT OR AUTOMOBILE, INCLUDING ANY SAFETY OR NAVIGATION DEVICES RELATED THERETO; (B) ANY LIFE SUPPORT OR OTHER HEALTHCARE DELIVERY SYSTEMS OR MEDICAL DEVICES; (C) ANY NUCLEAR FACILITIES; (D) ANY WEAPON SYSTEMS OR OTHER MILITARY OR POLICING DEVICES; OR (E) ANY OTHER HIGH RISK ENVIRONMENT OR MANNER THAT COULD REASONABLY BE EXPECTED TO RESULT IN PERSONAL INJURY, DEATH OR PROPERTY DAMAGE ("HIGH RISK USE"). CUSTOMER AGREES TO COMPLY WITH ANY MANUFACTURER REQUIREMENTS AND RESTRICTIONS AND TO ACCEPT ANY MANUFACTURER DISCLAIMERS RELATED TO ANY HIGH RISK USE. CUSTOMER TAKES SOLE RESPONSIBILITY FOR, AND AGREES TO INDEMNIFYAND HOLD HARMLESS SELLER AND SELLER'S AFFILIATES AND PERSONNEL FROM ANY CLAIM ARISING FROM, CUSTOMER'S HIGH RISK USE. LIMITATION OF LIABILITY. UNDER NO CIRCUMSTANCES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SET FORTH HEREIN, WILL SELLER, ITS AFFILIATES, OR ANYOFTHEIR PERSONNEL EVER BE LIABLE FOR CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, PUNITIVE, OR SPECIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF BUSINESS, MARKET, PROFITS, REVENUES, SAVINGS, OR GOODWILL) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF SUCH DAMAGES WERE OTHERWISE FORESEEABLE AND REGARDLESS OF THE THEORY OF LIABILITY. THE MAXIMUM LIABILITY OF SELLER, ITS AFFILIATES AND ANY OF THEIR PERSONNEL HEREUNDER, ARISING FROM ANYTHEORY OF LIABILITY, WILL BE THE LESSER OF: (A) THE TOTAL AMOUNT PAID TO SELLER FOR THE SPECIFIC SALES OFFERING(S) GIVING RISE TO THE CLAIM; AND (B) TWENTY-FIVE THOUSAND DOLLARS ($25,000). ARBITRATION. Any dispute that arises from or under these Terms and Conditions or the applicable Transaction Document or that relates directly or indirectly to there I ationship between the Parties and that cannot be resolved amicably within thirty (30) days shall be resolved by binding arbitration before a single arbitrator in accordance with the then -current Commercial Arbitration Rules of the American Arbitration Association. Judgment on any award arising from such arbitration may be entered in any court of competent jurisdiction. Discovery may be performed according to the Federal Rules of Civil Procedure. The fees and expenses of the arbitration shall be borne equally by the Parties but may be awarded, together with reasonable attorneys' fees and expenses, to the prevailing Party (if any) in the informed discretion of the arbitrator. Notwithstanding anything to the contrary set forth herein, either Party may seek injunctive.or other equitable relief at any time in federal or state court. The forum for any such arbitration and for any such court shall be located in King County, Washington. Customer agrees that it shall not join or lead any class of claimants pursuing any claim related to the subject matter of this Agreement or the Transaction Document. NOTICE. Any notice required or permitted under these Terms and Conditions shall be deemed valid and to have been duly given when: (i) delivered by hand with written confirmation of receipt; (ii) sent by facsimile with written confirmation of receipt; or (iii) delivered by a nationally recognized overnight delivery service with package tracking ("Notice"). The address for Notice to Customer shall be either Customer's corporate headquarters or Customer's address set forth in the applicable Transaction Document; the address for Notice to Seller shall be as set forth below: Zones, LLC 110215th Street S.W., Suite 102 Auburn, WA 98001-6509 Attn: Chief Financial Officer With a copy to: Zones, LLC 11021Sth Street S.W., Suite 102 Auburn, WA 98001-6509 Attn: Director, Contract Management TERM AND TERMINATION. Term. The "Term" (meaning the period of time during which, as applicable, the Transaction Document or this Agreement is in full force and effect) of each Transaction Document shall commence on the Agreement Effective Date. Both the Transaction Document and this Agreement shall expire upon the completion of the Parties' performance and payment obligations thereunder. Termination for Cause. Seller may terminate the Transaction Document and this Agreement immediately upon Notice if Customer: (a) terminates or suspends its business; (b) becomes insolvent; (c) becomes subject to any bankruptcy or insolvency proceeding under federal or state statute; (d) becomes subject to direct control by a trustee, receiver or similar authority; (e) has a controlling interest in its voting stock acquired by a third party; or (f) sells or transfers all or substantially all of its assets. Customer may terminate the Transaction Document and this Agreement immediately upon Notice if Seller: (i) terminates or suspends its business; (ii) becomes insolvent; (iii) becomes subject to any bankruptcy or insolvency proceeding under federal or state statute; or (iv) becomes subject to direct control by a trustee, receiver or similar authority. Seller may terminate the Transaction Document and/or this Agreement ten (10) days after Notice of a payment default and otherwise either Party may -terminate the Transaction Document and/or this Agreement thirty (30) days after Notice of any material breach of an obligation under these Terms and Conditions (in either case, a "Notice Period"); provided that such breach is not cured within such Notice Period. Termination of Purchase Order for Convenience. Customer may cancel within three (3) business days after receipt by Seller any Purchase Order for Products: (a) that appear in Seller's currently published catalog; (b) that were not modified according to Customer's specifications or request; and (c) that are not, in Seller's sole opinion, aged or out of use inventory. Any such cancellation shall not relieve Customer of its obligations to pay for all Products shipped, Product Support initiated, and Services performed hereunder. Seller mayterminate any Executed Purchase Order for Products or Product Support that are not commercially available; Customer's sole remedy, and Seller's sole obligation with respect to such terminated Purchase Order is to refund Customer any amounts paid for such unavailable Products or Product Support. Termination of SOW for Convenience. Except as otherwise specified in the SOW, Seller mayterminate the SOW for convenience upon fourteen (14) days' prior Notice to Customer. Effect of Termination of SOW. If the SOW is terminated for any reason, Customer agrees to pay Seller all fees due and to reimburse Seller for authorized expenses incurred up to and including the effective date of termination. Conflict with SOW. In the event of a conflict between these Terms and Conditions and the terms and conditions of the SOW, these Terms and Conditions shall control; provided that any provision in the SOW that expressly states that it is intended to supersede a specified provision of these Terms and Conditions shall supersede solely with respect to such SOW. MISCELLANEOUS. Amendments. These Terms and Conditions may be amended only in a writing executed by authorized representatives of both Parties ("Amendment"). Assignment. Seller may assign the Transaction Document, these Terms and Conditions, or any portion of its rights and responsibilities hereunder, including its right to receive payments, without Customer's consent. Customer may not assign the Transaction Document, these Terms and Conditions or any of its rights or responsibilities without Seller's prior written consent. Any attempted assignment other than as expressly authorized hereunder shall be void and of no force_ or effect. This Agreement shall inure to the benefit of and be binding upon the Parties hereto and their permitted successors, assigns, heirs and legal representatives. Attorney Fees and Expenses. Except as otherwise provided herein, in any claim or dispute under these Terms and Conditions, the prevailing Party will be entitled to an award by the arbitrators or the court, as applicable, of reasonable attorneys' fees and related out of pocket costs and disbursements. Counterparts. The Transaction Document and any Change Order may be executed in multiple counterparts, each of which shall constitute an original and all of which, when taken together, shall constitute one and the same Transaction Document. Electronic Records. Customer hereby consents to receiving electronic records, which may be provided via a Web browser or e-mail application connected to the Internet. Entire Agreement. Subject to the control of any Separate Agreement, as set forth in the preamble of these Terms and Conditions, these Terms and Conditions, the Transaction Document and any amendments thereto together set forth the entire understanding of the Parties with respect to the subject matter hereof and thereof and supersede and replace in their entirety any and all other prior and contemporaneous agreements and understandings, whether oral, written or implied, if any, between the Parties with respect to the subject matter hereof. Force Majeure. Seller shall not be held liable, and shall not be deemed to have breached its obligations under these Terms and Conditions or the Transaction Document by reason of any delay or failure in performance caused in whole or in part by any circumstances beyond its reasonable control, including, without limitation, the following: accidents, fires, floods, severe weather, or other acts of God or nature; sabotage, riot, insurrection, war or other acts or threatened acts .of violence or terrorism; embargoes, quarantine restrictions, changing laws or regulations or other government actions or requirements; carrier. labor or supplier interruptions or stoppages, or other third party delays; equipment or network outages or failures ("Force Majeure Event"). In the event of Seller's delay or failure in performance due to a Force Majeure Event, Seller agrees to make commercially reasonable efforts to minimize the hindering effect of such Force Majeure Event and resume performance with commercially reasonable dispatch. Governing Law. The Transaction Document, these Terms and Conditions, and any disputes, litigation, arbitration or enforcements directly or indirectly related thereto shall be construed and interpreted in accordance with, and the rights of the Parties shall be governed by, the substantive laws of the State of Washington, without giving effect to any conflict -of -laws rules. The United Nations Convention on Contracts for the International Sale of Goods will not apply to any Sale hereunder. Forum. The Parties hereby agree that any suit, legal claim, or other court action arising out of the Transaction Document or these Terms and Conditions shall be brought exclusively in either the Superior Court or Federal Court in King County, Washington, and both Parties consent and submit to the jurisdiction thereof and waive any rights to change venue. Headings. The headings stated in these Terms and Conditions are for convenience of reference only, shall not be deemed to be a part of these Terms and Conditions, and shall not have any bearing on the construction or interpretation hereof. Independent Contractors. Each Party is an independent contractor, not an employee or employer of the other Party, and not a joint venture or partner with the other Party. Posted Descriptions. Any descriptions of Products, Product Support or Services displayed or posted other than in a Transaction Document, including without limitation on this or any other website or mobile application, are excluded from and do not constitute a part of this Agreement or, except as expressly specified in the Transaction Document, the Transaction Document. Preparation of Agreement. There will be no presumption against either Party on the ground that such Party was responsible for preparing all or any part of the Transaction Document or these Terms and Conditions. Sales Limitations. Seller reserves the right to prohibit sales to resellers or for any other reason and to limit the quantity of Products sold to Customer. Severability. If any provision of the Transaction Document or these Terms and Conditions or the application thereof is found to be invalid, illegal, or unenforceable, such finding shall not have any effect on any other provision of the Transaction Document or these Terms and Conditions, it being the intent and agreement of the Parties hereto that in the event of such finding, the Transaction Document or these Terms and Conditions shall be deemed amended either by modification of such provision to the extent necessary to render such provision valid, legal, and enforceable, while preserving its intent, or, if such modification is not possible, by substitution of such provision with another provision that is valid, legal, and enforceable and that achieves the same objective Subcontracting. Seller may subcontract any of its rights or obligations hereunder, provided that notwithstanding such subcontracting, Seller shall remain fully obligated and responsible both for its and its subcontractors' performance hereunder. Survival. In the event of the expiration or termination of the Transaction Document, those provisions whose nature, meaning or intent indicate an expectation of survival shall survive. Third Party Beneficiaries. These Terms and Conditions and the Transaction Document are not intended to benefit any party except the Parties. Waiver of Remedies. No delay or failure by either Party to exercise or enforce any right hereunder shall be considered a waiver of such right or of any other right under the Transaction Document or these Terms and Conditions. No claim may be asserted by either Party against the other Party with respect to any event, act, omission or otherwise that occurred more than one (1) year prior to the assertion of such claim. COPYRIGHT © 2019 BY ZONES, LLC. THIS WEBSITE CONTAINS THE PROPRIETARY INFORMATION OF ZONES, LLC, IT IS PROTECTED BY STATE AND FEDERAL COPYRIGHT AND OTHER LAWS. ZONES, LLC, EXPRESSLY RESERVES ALL RIGHTS TO DISCLOSE REPRODUCE OR UTILIZE ITS CONTENT IN ANY MANNER, EXCEPTAS OTHERWISE AGREED IN WRITING BY ZONES, LLC. Posted O1/21/2019 7ones is a global solutions pruvider of end -to -end IT solution_ v✓ith an ui ,matched supply chair Services and Solutions Cloud aria D,�l� Cen_ r Net orkma DigiF ,l Vvorkplacr SeL,Jritr About Us h, : %o s CarET"I Ophor n;lic-_ a City of Federal Way Cisco CUCM Migration to WebEx Calling Submitted to: Thomas Fichtner, IT Director City of Federal Way 33325 8TH Ave. South Federal Way, WA 98003 Submitted by: Zones, LLC hristensen, Field Account Manager 1102 15th Street SW Auburn, WA 98001 SOLUTIONS Table of Contents 1.SERVICE DESCRIPTION .................. ........... ........................................................................ 4 1.1- OVERVIEW.. ............................................................ 1.2- SCOPE .................................................................................................................. 4 13-1' Assess and Design .................................................................................................. 4 1.2.2. Implementation ...................................................................................................... S 1.2.3. manage .................................................................................................................. S 1.2.4. Project Management ...................................................................... ....... .............. S 1.3. OUT opSCOPE ....................................................................................................... 6 1.4. CUSTOMER RESPONSIBILITIES .................................................................................... S 1.5. PROJECT ASSUMPTIONS ............................................ ............................................. 7 1.6. ITsMh\PROVIDED ................................................................................................. 8 1.7. PROJECT SITES ....................................................................................................... 8 1.8. Ssnvccs FEES & EXPENSES ...................................................................................... 9 1.8.1 Services Fees. ......................................................................................................... 9 1.8.2. Expenses ................................................................................................................ 9 1.9. PROJECT SCHEDULE ................ ........................................................... ...... ............ 9 1.10. CONTACTS .............. .... —............................................................. ....... ........... 1O 1.11. COMPLETION CRITERIA .......................................................................................... 1O 1.12. PURPOSE ............................................................................................................ 1O 1.13. CUSTOMER BILLING INFORMATION .......................................................................... 1O 2'CJY OF FEDERAL WAY DEDICATED TEAM .......................................................................... 11 3'OPTIONAL MANAGED SERVICES 0Y ZONES ........................................................................ 12 3.1. SsmxCsNOw...................................................................................................... 12 3.2. SERVICE DESK OPERATIONS .................................................................................... 12 3.3. ZONES NETWORK MONITORING AND MANAGEMENT SERVICE ...................................... 13 4-ZONES OVERVIEW ............................................................................................................ 14 4,1. OUR VALUE PROPOSITION ...................................................................................... 14 4.2. OUR STORY ......................................................................................................... 14 zom'1z/9/zs-Oppooa4»sso-Cpw-on1 Solution Azhuect(s):siamu/y ZONES November 9, 2023 Thomas Fichtner IT Director City of Federal Way 33325 8TH Ave. South Federal Way, WA 98003 RE: City of Federal Way Turnkey Proposal Dear Mr. Fichtner, Thank you for providing Zones, LLC with the opportunity to provide a proposal for Cisco CUCM Migration to WebEx Calling. We are confident that our Cisco CUCM migration to Webex calling solution will address each of the outlined requirements and enable you to have a WebEx solution that meet your needs. Our proposal identifies and defines specific capabilities, processes, and deliverables which will enable us to function as City of Federal Way proactive partner. As an industry -leading IT solutions provider, Zones is ideally positioned to assist City of Federal Way in designing a solution specifically tailored to meet your current and future requirements. A dedicated team of certified professionals is committed to handling City of Federal Way day-to-day needs. Zones will also work with City of Federal Way to modify this response should your needs change during the proposal evaluation process. Best regards, Brian Christensen Field Account Manager 206-280-2077 Brian.christensen@zones.com ZON-11/9/23-OPP00343590-CFW-001 Solution Architect(s): Giang Ly © 2022 Zones, LLC, Proprietary and Confidential. Template v. 090221 Document Drafted by: Dave Luxem Page 3 ZONES Please review this Services Prc proposed to be performed b, Federal Way (referred to as 1 professional services ("Services") "we"), for your company, City of tatement of work executed by the Parties ("Statement of Work ... __ _ , ; terms like those set forth in this Proposal in addition to other applicable terms and conditions. Any obligations or rights described in this Proposal are intended to apply only if they eventually are captured in a SOW. This Proposal may use phrases such as "this SOW" as it suggests language that may be included in a SOW. This Proposal references Seller or Customer each as a "Party" and collectively as the "Parties." 1. SERVICE DESCRIPTION 1.1. OVERVIEW We thank you for considering the selection of our company to perform the Services described herein. We have designed this solution to meet your business goals and to satisfy key performance indicators. Our purpose is to ensure that each Services element is thoroughly evaluated, planned, managed, and maintained to exceed expectations. The responsibilities detailed below are intended to define our intended relationship with respect to the Services performed under a SOW. 1.2. SCOPE The scope of the SOW will specify the Services tasks (described below) to be performed by Seller personnel (the "Project Team") in coordination with Customer personnel engaged with the Project Team ("Customer Personnel"). 1.2.1. ASSESS AND DESIGN • Assess Cisco CUCM environment version 12.5 on Cisco UCS C Series • Review the required dial plan for ingress PSTN (Public Switched Telephone Network) and DID (Direct Inward Dialing) for Agent • Review the required dial plan for ingress PST (Packet Switching Technology) and DID (Direct Inward Dialing) for Agent • Review and Document IP addressing and network information • Review Business Requirements to define Configuration and Call Flows • Determine Number of Voice Queues • Review Call Back Option Queues ZON-11/9/23-OPP00343590-CFW-001 Solution Architect(s): Giang Ly © 2022 Zones, LLC, Proprietary and Confidential. Template v. 090221 Document Drafted by: Dave Luxem Page 4 ZONES'" • Call Flow Chart Review • Agent List obtained • Auxiliary Codes ■ Provide Address for E911 1.2.2. IMPLEMENTATION ■ Provisioning WebEx Hub • Configure Agents in Cisco WebEx Hub platform • Assign user licenses • Configuring Tenant Global Settings • Provisioning Skills, Skill Profiles and MM Profiles • Provisioning Sites and Teams • Provisioning Auxiliary Codes, Agent Profiles and Configuring Agents and Creating a supervisor • Provisioning Entry Points and Queues and adding Resources ■ Provisioning a Flow and Routing Strategy • Create Call Flows for Inbound Calls • Create Call Flows for Callback Queue ■ Entry Point and Queue Routing Strategies, DN to EP Mapping ■ Edit Queues and Routing Design Solution • Setting up a Call Monitoring Schedule and a Call Recording Schedule • Create Agent Desktop Client using Default Desktop Layout json • Configuring Email Notification • Create Analyzer for Dashboard • Create Report Visualization 1.2.3. MANAGE • Perform a single cutover onsite after business hour • User Acceptance Testing functional testing handing over to the client • Provide up to eight (8) hours of onsite support to the client during user acceptance testing • Provide up to thirty-two (32) hours of remote support • Provide up to eight (8) hours of training • Create, maintain, review, and resolve punch list items post- cutover • Create Design Diagrams ■ Export All Current CallFlow and Config Snapshot • Review Develop Design Document (DDD) with the Client ■ Update DDD with As -Built configuration information 1.2.4. PROJECT MANAGEMENT ZON-11/9/23-OPP00343590-CFW-001 Solution Architect(s): Giang Ly © 2022 Zones, LLC, Proprietary and Confidential. Template v. 090221 Document Drafted by: Dave Luxem Page 5 ZONES" During this stage, the Project Team will: ■ Serve as Seller Contact for the Services and liaison to Customer Personnel with supervision over Seller risk mitigation, scope changes, escalations, and any delay management. • Review with Customer Contact the SOW, project goals and objectives, and the contractual responsibilities of both parties. • Together with Customer Contact review any known areas of risk and define mitigation plans. • Maintain project communications with Customer Contact. • Facilitate and plan all scheduling with Customer Contact. • Establish documentation and procedural standards for Items Provided. • Prepare a project implementation plan to define project tasks, any milestones, and the project schedule. • Develop a reporting and meeting schedule (for proper communication and information sharing). • Provide status reporting, reviews, and regular executive project status overviews as agreed upon between the Parties. 1.3. OUT OF SCOPE The following services and items are out of scope and are not included among the Services: ■ Any work that is not related to the setup and configuration or other devices contracted above to deploy. • Troubleshooting of network issues outside the scope of services in this SOW. ■ Resolving any pre-existing network issues. ■ Resolving any third -party application, appliance, hardware, or software incompatibilities with any part of the solution for this project. ■ Troubleshooting of non -working, existing hardware under any circumstances. ■ Resolving compatibility or other issues that cannot be resolved by the manufacturer or for configuring hardware or software in contradiction to the setting supported by the manufacturer. • Providing any services or items other than what are specified herein. • Procurement, installation, and configuration of any type of equipment. 1.4. CUSTOMER RESPONSIBILITIES Customer will be responsible for the following, which are necessary to Seller's performance hereunder: • Providing Seller with a purchase order referencing this SOW prior to initiating the service lead time stated herein. • Responsible for interface with the PRI (Primary Rate Interface)/PSTN (Public Switched Telephone Network) provider. • Remote access to all devices required to perform the actions listed within this SOW. • Network diagrams and participate in architecture discussions upon request or if required to complete the action items within this SOW. ZON-11/9/23-OPP00343590-CFW-001 Solution Architect(s): Giang Ly C 2022 Zones, LLC, Proprietary and Confidential. Template v. 090221 Document Drafted by: Dave Luxem Page 6 ZONES • Provide Seller's team with VPN access to perform tasks within this sow. • Provide jump box for data storage, TFTP, and images to perform tasks within this SOW. • Provide Seller's team admin access credentials to existing equipment as needed. ■ Provide IP addresses, DNS server, and domain name information as required. • Designating a person who will be the focal point for all communications related to this project and will have the authority to make binding decisions and act on behalf of the Customer in matters regarding this project. Responsibilities of this resource will include: o Serve as interface between Seller, all Customer departments and its vendors, subcontractors and/or third parties participating in the project. o Coordinate with other subcontractors or vendors to ensure they fully cooperate with the Project Team to allow us to complete the tasks in this SOW Scope. o Function as a single point of contact for Seller to assist with scheduling and implementation coordination for the duration of this project. o Manage Customer Personnel assigned to this project. o Attend project -related meetings. o Obtain and provide information, data, documents, decisions, and approvals within the time limits agreed to by Customer and Seller. o Help resolve project issues and appropriately escalate issues as needed within Customer or with subcontractors and/or vendors. o Resolve deviations from the Estimated Schedule caused by Customer. o Schedule and secure attendance of all required Customer Personnel as needed for interviews, meetings, and work sessions. • Responding to queries and requests within a reasonable time limit. • Any required licenses for Customer -owned applications or software used by Seller to perform Services described in this SOW. • Obtaining any requested technical support from a third -party support provider (e.g., Microsoft, Cisco, etc.) when all options have been fully exercised. • Piloting, testing, and acceptance throughout the entire project cycle to detect usability issues, missing requirements, and any necessary design changes. • The Customer will oversee end users' physical phone and soft phone installation. ■ Purchase and procure all equipment, software, and licenses. • Rack, stack, and cable equipment. 1.5. PROJECT ASSUMPTIONS The scope and any responsibilities set forth above are based on, and in scoping and performing the Services Seller is relying on the accuracy of, the assumption(s) set forth below. ■ Pre -configuration and design services will be provided during "Standard Business Hours" (meaning Monday through Friday, 8:OOAM - 5:OOPM local time, excluding Holidays) ZON-11/9/23-OPP00343590-CFW-001 Solution Architect(s): Giang Ly C 2022 Zones, LLC, Proprietary and Confidential. Template v. 090221 Document Drafted by: Dave Luxem Page 7 ZONES • Cut -over services will be provided "After Business Hours" (meaning Monday through Sunday, 5:01PM- 7:59AM local time, excluding Holiday) • All third -party information, if applicable, will be provided upon request. • Any additions or modifications to the deliverables set forth below (including requests for additional days) must be made by executing a written change order signed by both parties. • Seller is not responsible for Customer data loss. • Project scope is based on the details listed in this Statement of Work. Any deviations to the scope detailed and any of these assumptions could result in additional Services Fees, or Project delivery slippage. • Services Fees are reliant on the scope and assumptions in this SOW. • Level of effort is based on Seller's current understanding of Customer's environment. If Seller completes the assessment or design phase and determines that the level of effort will need to be adjusted, seller will address this in a Change Order ("CO"). • Level of effort is based on Customer's environment being in a stable and functionally sound state. If Seller, at any time during the migration, encounters issues that are related to environment instability, then Seller will address any hourly overages in a Project Change Order. • The seller will not take responsibility for any errors, incompatibilities or defects in third -party software or network devices. Any errors, incompatibilities, or defects in such software or devices may add time and cost to the project. • The seller is not responsible for delays, errors, or omissions caused or incurred by other parties. Such delays, errors, or omissions may increase the time and cost of the project. • Any additions or modifications to the deliverables set forth below (including requests for additional days) must be made by executing a written Change Order signed by both Parties. • Any delays in the change control process could impact the timelines in this project. • Some services will be completed remotely. 1.6. ITEM(S) PROVIDED The tangible items identified in the table below will be provided either prior to or upon completion of the Services (each an "Item Provided"). SOW Section Item(s) Provided Design document I In word and Visio Weekly Status Reports (.doc format; delivered electronically) Project Management Overall Implementation Plan 1.7. PROJECT SITES ZON-11/9/23-OPP00343590-CFW-001 © 2022 Zones, LLC, Proprietary and Confidential. Template v. 090221 Page 8 Solution Architect(s): Giang Ly Document Drafted by: Dave Luxem ZONES" Services will be performed at the following site(s) (each a "Project Site"). Project Site Name / Identifier Address 33325 8TH Ave. South City of Federal Way Federal Way, WA 98003 1.8. SERVICES FEES & EXPENSES The total amount due and billable under the SOW ("Total Services Price") will include the fees for the Services performed thereunder ("Services Fees") and the cost of any Expenses (as defined herein). 1.8.1. SERVICES FEES The Services Fees will be billed on a fixed fee basis. Seller will invoice a fixed amount or amounts upon completion of one or more Services milestones, as set forth in the table (below), which presents the total amount to be paid for all Services Fees*. Milestones Percentage Fees Assessment 100% $8,954.00 Design 100% $8,954.00 Implementation 100% $17,910.00 Manage 100% $8,954.00 Expenses 100% $11,100.00 Fixed Total of Services Fees 100% $55,872.00 * The Services Fees do not include sales tax, which will be invoiced, and which Customer is obligated to pay. * Customer will be invoiced after completion of each phase mentioned in services fees. 1.8.2. EXPENSES Seller has the right to invoice, and shall be reimbursed by, the other Party for Seller's reasonable, direct costs arising from the performance of the Services, such costs to include, without limitation, airfare, hotel room charge(s), automobile mileage or standard car rental and fuel, per diem, parking, tolls, printing/photocopies, etc. (cumulatively, the "Expenses") in accordance with the terms of the Agreement; provided that if Expenses are not addressed in the Agreement, then invoicing and reimbursement shall be in accordance with Seller's standard expense policy. 1.9. PROJECT SCHEDULE ZON-11/9/23-OPP00343590-CFW-001 Solution Architect(s): Giang Ly 0 2022 Zones, LLC, Proprietary and Confidential. Template v. 090221 Document Drafted by: Dave Luxem Page 9 ZONES' The Parties acknowledge that throughout performance of the Services they share the following responsibilities: to develop an estimated schedule with estimated dates and timelines ("Estimated Schedule"); to coordinate the project kick-off meeting; and to manage the project through completion. Project timelines will vary based on personnel schedules, the evolving conditions of Customer's environment, and the conditions of the Project Site(s). All Services will be provided during "Standard Business Hours" (meaning Monday through Friday, 8:OOAM - 5:OOPM local time, excluding Holidays). "Holidays" shall mean Seller's normal holidays in addition to national holidays. 1.10. CONTACTS Prior to (or promptly upon) commencement of the Services, each Party will identify a person who, on behalf of such Party, shall be authorized to answer questions, to make decisions, and to address any issues that arise during the performance of Services ("Contact"). 1.11. COMPLETION CRITERIA The Parties will agree in the SOW on applicable criteria for completion of the Services. 1.12. PURPOSE THIS PROPOSAL IS FOR EVALUATION PURPOSES ONLY AND IS NOT AN OFFER. AFTER THE REVIEW AND CONCLUSION OF DISCUSSIONS BETWEEN SELLER AND CUSTOMER, THE SCOPE, FEES, AND RELATED INFORMATION MAY FORM THE BASIS OF AN EXECUTABLE STATEMENT OF WORK BETWEEN THE PARTIES. 1.13. CUSTOMER BILLING INFORMATION Customer Billing Entity Name: City_ of Federal Way Customer Billing Address: 33325 8TH Ave. South Federal Way, WA 98003 Customer Billing Method: e-invoice/Paper/Other PO# Required? Yes No Customer Billing E-mail: fEmailBillingl Customer Billing Phone: IPhoneBiliing) ZON-11/9/23-OPP00343590-CFW-001 © 2022 Zones, LLC, Proprietary and Confidential. Template v. 090221 Page 10 Solution Architect(s): Giang Ly Document Drafted by: Dave Luxem ZONES 2. CITY OF FEDERAL WAY DEDICATED TEAM Zones provides City of Federal Way with a team of certified, experienced professionals who collaborate closely with you throughout the lifecycle of a project and beyond. The key members of your team are listed below: Name Role Phone/E-mail Brian Christensen Field Account Manager 206-280-2077 Brian.christensen@zones.com AM Name AM Title AM Phone AM E-mail Larry Herring Regional Director West 909-575-9925 Larry.Herring@zones.com Giang Ly Solutions Architect 714-307-5278 Giang.Ly@zones.com ZON-11/9/23-OPP00343590-CFW-001 © 2022 Zones, LLC, Proprietary and Confidential. Template v. 090221 Page 11 Solution Architect(s): Giang Ly Document Drafted by: Dave Luxem ZONES'" 3. OPTIONAL MANAGED SERVICES BY ZONES Zones can provide robust support via our service desks in both New York State and India. The Zones Service Desk is staffed with personable, communicative agents. Our staff continuously achieves a customer satisfaction rating that meets or exceeds requirements. Our 240 Service Desk can be responsible for being the first Zones level of contact for support either through a phone call, chat service, or an email; custom phone numbers and email addresses will be provided. 3.1. SERVICENOW Zones uses ServiceNow for our Service Desk and Network Operations Center (NOC). Available globally, it allows users to easily request a service or report an issue. After doing so, the system gives users visibility into all the requests and allows them to prioritize and assign those requests for fulfillment. The system also helps to organize other IT services, including incident management, request management, knowledge management, problem management, and change management. 3.2. SERVICE DESK OPERATIONS The Service Desk will open tickets for incidents and document issues in Zones' ServiceNow system. The Service Desk will triage the issue to determine the Priority Level and Category for the ticket according to mutually agreed upon processes and procedures. Tickets will be escalated, when necessary, to the Professional Services team. The ticket will be updated on an ongoing basis, while case managing the problem through resolution. Upon resolution, the corrective action taken will be documented, and the ticket closed ensuring the end user is continuously informed throughout the process. Zones Service Desk leverages two tiers of fully trained staff to triage and resolve issues from password recovery and desktop support to network troubleshooting and resolution. Staffed 24x7x365, our staff performs multiple projects where scope varies to produce well-rounded resources to oversee City of Federal Way incidents and requests. Our tier one staff are the first to interact with clients. They log the call, collect critical data, classify, and triage. Basic troubleshooting is performed based on the information collected. Should the tier one representative not be capable of resolving the issue or fulfilling the request in a reasonable time, they will automatically escalate to a tier two resource. Each time the incident changes hands or is updated, the end user is immediately notified. Should City of Federal Way require additional notification, Zones can incorporate this into our system. Our goal is not only to provide quality services but to ensure services are timely and meet City of Federal Way requirements. Once escalated to a tier two resource, the resource will be clearly informed through detailed incident notes or service request notes. There is no need for the end user to reiterate the issue. All service requests will be entered into the change management system, and the appropriate review will be conducted based on overall system impact, type of work, and systems impacted. For a full change board review, it could take one week to complete and is dependent on City of Federal Way change process and approval structure. Should the issue be beyond the level two resource's ability, or should onsite services be required to continue troubleshooting, Zones will escalate the issue to a level three resolver group or to individuals located onsite. Our resources will supply potential causes, such as hardware failure, and employ any additional resources necessary to ZON-11/9/23-OPP00343590-CFW-001 Solution Architect(s): Giang Ly © 2022 Zones, LLC, Proprietary and Confidential. Template v. 090221 Document Drafted by: Dave Luxem Page 12 ZONES resolve the problem. Through this tiered approach and the integration of our ITIL platform, communications are centralized, clearly recorded, and processed across systems to provide a cohesive solution with no duplication of effort. This system delivers an expedient service to City of Federal Way while tracking service levels throughout the process. Additionally, Zones offers the option to employ Level Zero services via integrated chatbot service with multi - language support. This option is typically something organizations leverage upon analyzing detailed statistics and incident analysis as a year two service offering. By doing this in year two, the chatbots can be customized to accommodate high volume requests with simple resolution scripting. This alleviates much of the volume for the level one Service Desk technicians. At the same time, users benefit from speedy responses and quick resolution times while the existing staff gains the ability to oversee challenging issues more quickly. 3.3. ZONES NETWORK MONITORING AND MANAGEMENT SERVICE Zones' Enterprise Network Monitoring and Management service pinpoints problem areas to prevent unnecessary upgrades, reduce network outages, and improve response and repair times if an outage does occur. Customers who use our experienced, proven management tools and processes to continuously monitor and maintain their networks and security can free their own engineers from day-to-day tasks so they can focus on their core business and innovative projects that support the strategic objectives of the organization. Since the average network engineer's salary is over $100,000 per year, this creates significant cost savings. Zones offers a comprehensive set of network services including planning, design, and implementation of complex solutions including data center, enterprise campus and branch, and advanced routing/optical networking. Zones Network Operations Centers (NOC) monitors events, traps, and up/down alerts 24x7x365. Events are forwarded to ServiceNow, where they will be triaged and either acknowledged or acted upon. Many events are generated that are informational only. Zones provides disaster recovery services in the event of an outage. With locations in Menands, Utica, with additional resources provided in India, our Service Desks and NOC are fully staffed to accommodate any overflow and all staff is professionally trained. We employ a model where incidents are triaged on a first -come first -served model and the redundant desks manage calls from a central queue. This means that knowledge is not localized. Experience is shared to ensure our staff is familiar with each customer's environment, procedures, and recurring incidents, which links problems for streamlined management. ZON-11/9/23-OPP00343590-CFW-001 Solution Architect(s): Giang Ly © 2022 Zones, LLC, Proprietary and Confidential. Template v. 090221 Document Drafted by: Dave Luxem Page 13 ZONES 4. ZONES OVERVIEW 4.1. OUR VALUE PROPOSITION Zones is a global provider of comprehensive IT solutions. We enable positive business outcomes through innovative solutions that leverage technology from competitive partners and exceptional service from our teams of certified sales, technical engineering, and supply chain specialists. 4.2. OUR STORY Zones has expertise in all things tech, bringing over 30 years of experience in assessing, designing, implementing, and managing end -to -end solutions for clients across industry verticals. With headquarters in Seattle and New York, logistics centers across the U.S., and a presence spanning over eighty countries worldwide, Zones is ideally positioned to support City of Federal Way in the same way we do other major corporations, healthcare organizations, and public sector entities. As an award -winning Minority Business Enterprise (MBE), Zones enables clients to capture tier -one spend towards their supplier diversity objectives. Founded in the suburbs of Seattle in November 1986, we began as a provider of Mac products to consumers. In 1998, we started shifting our focus from consumer sales to the information technology needs of businesses. We built certified relationships with industry -leading software publishers, suppliers, and hardware manufacturers, eventually establishing an extensive strategic partner program. We built a global network that supports more than eighty countries and offers the seamless management capabilities our clients demand for their international technology footprint. Our evolution continues to this day as we adapt to provide innovative technologies and better meet the needs of our clients. In March of 2018, we officially launched Zones nfrastructure, the Services Company of Zones, which leverages technical sales, consulting, and professional services to help clients solve their toughest IT challenges. Our enhanced capabilities in workplace modernization, network optimization, data center transformation, and security fortification earned us a spot in the Elite 150 of CRN Managed Service Providers 500 list. ZON-11/9/23-OPP00343590-CFW-001 Solution Architect(s): Giang Ly © 2022 Zones, LLC, Proprietary and Confidential. Template v. 090221 Document Drafted by: Dave Luxem Page 14 ZONES" 5. ZONES SOLUTIONS We develop IT solutions around four key strategic areas: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification. Zones works closely with City of Federal Way from the moment we first make contact, throughout the lifecycle of a project, and beyond. Our IT solutions address the business challenges of today —flexibility, productivity, scalability, compatibility, and security. With a global team of over 2,000 hardware and software specialists, servicing these needs has become our number one focus. The goal is simple —enhance your return on investment, improve efficiency, and optimize workflows. Workplace Modernization With teams growing increasingly mobile and remote, we can help City of Federal Way evolve your workplace. Whether you need to become nimbler, improve collaboration, or re -invent your business processes -we can help secure your future. Network Optimization Optimizing your network is today's answer to the future. In a world of evolving and complex network needs, Zones will design, implement, and optimize your networking capabilities starting from your data center out to your endpoints. Data Center Transformation Data continues to expand and so should your ability to scale. Zones will work with City of Federal Way to develop and implement a long-term roadmap that will transform your infrastructure and data center and enable you to evolve your business model Security Fortification Keeping your information safe is priority number one. Ensuring the security of endpoints, networks, data centers, and the cloud is paramount. Zones provides solutions designed to safeguard City of Federal Way data in use, in transit, and at rest. J7CJ r�fli�f r1?1AJ1lSFgJ, J1)J1Jl ill ZON-11/9/23-OPP00343590-CFW-001 Solution Architect(s): Giang Ly © 2022 Zones, LLC, Proprietary and Confidential. Template v. 090221 Document Drafted by: Dave Luxem Page 15 ZONES' Bill To: CITY OF FEDERAL WAY 33325 8TH AVE. SOUTH Federal Way,WA 98003-6325 Phone : (253) 661-4028 REMIT PAYMENT TO: ZONES LLC PO Box 737040 DALLAS TX 75373-7040 10/26/2023 Ship To: Account # 0071027546 THOMAS FICHTNER Quote: K2184642 CITY OF FEDERAL WAY PO# : 33325 8TH AVE SOUTH FEDERAL WAY, WA 98003 USA Software prices subject to change Hardware quotes are valid for 7 business days Memory Prices are valid for 24 hours only, call for verification PLEASE SEND PURCHASE Michelle Borland ORDERS DIRECTLY TO YOUR Account Manager ZONES LLC ACCOUNT MANAGER Phone:253-205-3765 VIA FAX OR EMAIL Email:michelle.stubbs@zones.com Item # Qt Mfr. Name Description Manufacturers Part # Unit Price Total 000162805 381 ZONES INC (ITD) A-AUD-OCPI-EA O 00162805 SPO $30.001$11,430.00 SPO N Non -returnable item 000162805 8 ZONES INC (ITD) CP-8832-3PCC-K9 O 00162805 SPO $649.82 $5,198.56 SPO N Non -returnable item 000162805 3 ZONES INC (ITD) VG400-6FXS/6FXO O 00162805 SPO $2,392.89 $7,178.67 SPO N Non -returnable item ZONES INC (ITD) CON-SSSNT-VG4006FO O 00162805 SPO 000162805 3 $2,912.85 $8,738.55 SPO N Non -returnable item 000162805 3 ZONES INC (ITD) SL-VG400-SEC-K9 O 00162805 SPO $162.69 $488.07 SPO N ' Non -returnable item 000162805 3 ZONES INC (ITD) FL-VG4XX-CC O 00162805 SPO $190.08 $570.24 SPO N Non -returnable item 000162805 30 ZONES INC (ITD) CP-8851-K9= O 00162805 SPO $327.61 $9,828,30 SPO N 381 ZONES INC (ITD) Non -returnable item 000162805 A-FLEX-EACL O 00162805 SPO $75.02 $28,582.62 SPO N Non -returnable item NVP #AR3227 Participating Addendum for WA #05819 ZONES LLC 1102 15th Street S.W. Suite 102 Auburn, USA 98001 Phone: (800) 419-9663 CERTIFIED �B oa c NPA&C MINORITY BFlSIiIESS ENTERPNISE I .. - N,r M.-6- wn,,... wn.•„ IN THE EVENT THAT YOU HAVE AN AGREEMENT ("AGREEMENT") IN PLACE WITH ZONES, LLC, THAT GOVERNS THE SALE ASSOCIATED HEREWITH, SUCH AGREEMENT SHALL GOVERN; OTHERWISE THE TERMS AND CONDITIONS OF SALE SET FORTH ON THE WEB PAGE LINKED AT WWW.ZONES.COM\TERMSOFSALE ("TERMS AND CONDITIONS"), SHALL GOVERN. ZONES EXPRESSLY LIMITS THE TERMS AND CONDITIONS OF THIS TERMS AND CONDITIONS, AS APPLICABLE, AND ZONES EXPRESSLY OBJECTS TO, DISCLAIMS, AND REJECTS ANY DIFFERENT OR ADDITIONAL TERMS SET FORTH IN ANY OF CUSTOMER'S DOCUMENTS OR COMMUNICATIONS. ZONES EXPRESSLY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES. WE APPRECIATE THIS OPPORTUNITY TO EARN YOUR BUSINESS, AND LOOK FORWARD TO SERVING YOU SOON! THANK YOU! ZONES 10/26/2023 Bill To: Ship To: Account # 0071027546 CITY OF FEDERAL WAY THOMAS FICHTNER Quote: K2184642 33325 8TH AVE. SOUTH CITY OF FEDERAL WAY PO# : Federal Way,WA 98003-6325 33325 8TH AVE SOUTH Phone : (253) 661-4028 FEDERAL WAY, WA 98003 USA Software prices subject to change Hardware quotes are valid for 7 business days Memory Prices are valid for 24 hours only, call for verification REMIT PAYMENT TO: PLEASE SEND PURCHASE Michelle Borland ZONES LLC ORDERS DIRECTLY TO YOUR Account Manager PO Box 737040 ZONES LLC ACCOUNT MANAGER Phone:253-205-3765 DALLAS TX 75373-7040 VIA FAX OR EMAIL Email:michelle.stubbs@zones.com Item # Qty. Mfr. Name Description Manufacturers Part # I Emit Price Total ASK US ABOUT Installation Services On -site Technical Services and Hourly Service Rates Remote Help Desk and Remote Network OS Support Visit us on the web: http://www.zones.com ZONES LLC 1102 15th Street S.W. Suite 102 Auburn, USA 98001 Phone: (800) 419-9663 CERTIFIED BBB as an NMBC MINORITY BUSINESS ENTERPRISE Tby the NMSDC Mer,iLr� Sub -Total: $72,015.01 Estimated Sales Tax: $7,273.52 FedEx Ground: $0.00 Grand Total: $79,288.53 FINANCING, LEASING AND SUBSCRIPTION OPTIONS AVAILABLE ! CONTACT LEASING@( ZONES.COM FOR MORE INFORMATION! IN THE EVENT THAT YOU HAVE AN AGREEMENT ("AGREEMENT") IN PLACE WITH ZONES, LLC, THAT GOVERNS THE SALE ASSOCIATED HEREWITH, SUCH AGREEMENT SHALL GOVERN; OTHERWISE THE TERMS AND CONDITIONS OF SALE SET FORTH ON THE WEB PAGE LINKED AT WWW.ZONES.COM\TERMSOFSALE ("TERMS AND CONDITIONS"), SHALL GOVERN. ZONES EXPRESSLY LIMITS THE TERMS AND CONDITIONS OF THIS MZTFM TERMS AND CONDITIONS, AS APPLICABLE, AND ZONES EXPRESSLY OBJECTS TO, DISCLAIMS, AND REJECTS ANY DIFFERENT OR ADDITIONAL TERMS SET FORTH IN ANY OF CUSTOMER'S DOCUMENTS OR COMMUNICATIONS. ZONES EXPRESSLY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES. WE APPRECIATE THIS OPPORTUNITY TO EARN YOUR BUSINESS, AND LOOK FORWARD TO SERVING YOU SOON! THANK YOU! ZONES Bill To: CITY OF FEDERAL WAY 33325 8TH AVE. SOUTH Federal Way,WA 98003-6325 Phone: (253) 661-4028 REMIT PAYMENT TO: ZONES LLC PO Box 737040 DALLAS TX 75373-7040 11 /29/2023 Ship To: Account # 0071027546 THOMAS FICHTNER Quote : K2194734 CITY OF FEDERAL WAY PO# : 33325 8TH AVE SOUTH FEDERAL WAY, WA 98003 USA Software prices subject to change Hardware quotes are valid for 7 business days Memory Prices are valid for 24 hours only, call for verification PLEASE SEND PURCHASE Michelle Borland ORDERS DIRECTLY TO YOUR Account Manager ZONES LLC ACCOUNT MANAGER Phone:253-205-3765 VIA FAX OR EMAIL Email:michelle.stubbs@zones.com Item # Qty. Mfr. Name I Description Manufacturers Part # _ Unit Price Total ` 004874885-NEW 1 CISCO SYSTEMS Cisco Spark Room Kit Plus - Video CS-KITPLUS-K9 $6,177.48 $6,177.48 INC. Conferencin Kit - CS-KITPLUS-K9 009761369-NEW 1 CISCO SYSTEMS Room Kit Plus w/Codec Plus, Quad Camera CON-SNT-CS7ZK9KI $1,512.22 $1,512.22 INC. and Room Navigator S 006457813-NEW 1 CISCO SYSTEMS Cisco Table Microphone with Jack plug CS-MIC-TABLE-J $213.02 $213.02 INC. 009924758-NEW 1 CISCO SYSTEMS Cisco Table Microphone with Jack plug CON-SNT-CS5HEJM1 $52.99 $52.99 INC. SNTC-8X5XNBD 009888867-NEW 1 CISCO SYSTEMS CARBON WEBEX ROOM BAR W/WALL CS-BAR-W-C-K9 $2,430.41 $2,430.41 INC. MOUNTED NAVIGATOR 010724685-NEW 1 CISCO SYSTEMS 5YR SMARTNET SNTC NBD 8X5 CON-SNT-CSPEBARW $341.58 $341.58 INC. MLICCARBON WEBEX ROOM BAR W WALL MNT Non -returnable item Cisco Webex Room Kit Pro - GPL - video 006177827-NEW 1 CISCO SYSTEMS CS-KITPRO-K9 $11,720.42 $11,720.42 INC. conferencin kit - CS-KITPRO-K9 009746368-NEW 1 CISCO SYSTEMS Room Kit Pro - Codec, Quad Cam, Room CON-SNT-CSOCK9KI $2,868.75 $2,868.75 INC. Navigator - GPL SNTC-8X 009582575-NEW 1 CISCO SYSTEMS CISCO MICROPHONE ARRAY FOR CS-MIC-ARRAY-T $732.88 $732.88 INC. TABLE AND WEBEX ROOMS 009782266-NEW 1 CISCO SYSTEMS Cisco Microphone Array for table and CON-SNT-CS3FYTM1 $182.61 $182.61 INC. Webex Rooms SNTC-8X5XNB 009193636-NEW 1 CISCO SYSTEMS ROOM KIT PRO PTZ 4K CODEC PRO CS-KITPRO-PTZ4K-K9 $10,761.69 $10,761.69 INC. PTZ 4K ROOM NAVIGATOR 1 CISCO SYSTEMS CON-SNT-CS2EK9KI $2,677.17 $2,677.17 009761194-NEW TAKEOVER ROOM KIT PRO PTZ 4K INC. CODECPRO PTZ 4K ROOM NAVIGATOR CISCO SYSTEMS SNTC $732.87 009582575-NEW 1 CISCO MICROPHONE ARRAY FOR CS MIC-ARRAY-T $732.87f INC. TABLE AND WEBEX ROOMS I I ZONES LLC 1102 15th Street S.W. Suite 102 Auburn, USA 98001 Phone: (800) 419-9663 CERTIFIED BHB as an NMBC MINORITY BUSINESS ENTERPRISE Tby Mo m6cr the NMSDC IN THE EVENT THAT YOU HAVE AN AGREEMENT ("AGREEMENT-) IN PLACE WITH ZONES, LLC, THAT GOVERNS THE SALE ASSOCIATED HEREWITH, SUCH AGREEMENT SHALL GOVERN; OTHERWISE THE TERMS AND CONDITIONS OF SALE SET FORTH ON THE WEB PAGE LINKED AT WW W.ZONE&COWTERMSOFSALE ("TERMS AND CONDITIONS-), SHALL GOVERN, ZONES EXPRESSLY LIMITS THE TERMS AND CONDITIONS OF THIS TERMS AND CONDITIONS, AS APPLICABLE, AND ZONES EXPRESSLY 08JECTS TO, DISCLAIMS, AND REJECTS ANY DIFFERENT OR ADDITIONAL TERMS SET FORTH IN ANY OF CUSTOMER'S DOCUMENTS OR COMMUNICATIONS. ZONES EXPRESSLY DISCLAI MS ALL EXPRESS AND IMPLIED WARRANTIES. WE APPRECIATE THIS OPPORTUNITY TO EARN YOUR BUSINESS, AND LOOK FORWARD TO SERVING YOU SOON! THANK YOU! ZONES Bill To: CITY OF FEDERAL WAY 33325 8TH AVE. SOUTH Federal Way,WA 98003-6325 Phone : (253) 661-4028 REMIT PAYMENT TO: ZONES LLC PO Box 737040 DALLAS TX 75373-7040 11 /29/2023 Ship To: Account # 0071027546 THOMAS FICHTNER Quote : K2194734 CITY OF FEDERAL WAY PO# : 33325 8TH AVE SOUTH FEDERAL WAY, WA 98003 USA Software prices subject to change Hardware quotes are valid for 7 business days Memory Prices are valid for 24 hours only, call for verification PLEASE SEND PURCHASE Michelle Borland ORDERS DIRECTLY TO YOUR Account Manager ZONES LLC ACCOUNT MANAGER Phone:253-205-3765 VIA FAX OR EMAIL Email:michelle.stubbs@zones.com Item # Oty. I Mfr. Name I Description Manufacturers Part # Unit Price Total 009782266-NEW 1 CISCO SYSTEMS Cisco Microphone Array for table and CON-SNT-CS3FYTMI $182.61 $182.61 INC. Webex Rooms SNTC-8X5XNB 007194270-NEW 3 CISCO SYSTEMS Cisco VG400 Analog Voice Gateway VG400-2FXS/2FXO $1,357.13 $4,071.39 INC. 008640509-NEW 3 CISCO SYSTEMS TAKEOVER SOLN SUP NCD CISCO CON-SSSNC- $331.79 $995.37 INC. VG400 ANALOG VOICE GATEWAY VG4002FO 009567508-NEW 3 CISCO SYSTEMS Cloud Calling license for Cisco VG4xx Se FL-VG4XX-CC $180.00 $540.00 INC. Non -returnable item 007378151-NEW 3 CISCO SYSTEMS UNIFIED COMMUNICATION SEC LICS SL-VG400-SEC-K9 $154.06 $462.18 INC. FOR VG400 Non -returnable item 007194239-NEW 1 CISCO SYSTEMS Cisco VG400 Analog Voice Gateway VG400-4FXS/4FXO $2,107.89 $2,107,89 INC. 008261798-NEW 1 CISCO SYSTEMS I SOLN SUPP NCD Cisco VG400 Analog CON-SSSNC- $516.84 $516.84 INC. Voice G VG4004FO 009567508-NEW 1 CISCO SYSTEMS Cloud Calling license for Cisco VG4xx Se FL-VG4XX-CC $180.00 $180.00 INC. Non -returnable item 007378151-NEW 1 CISCO SYSTEMS UNIFIED COMMUNICATION SEC LICS SL-VG400-SEC-K9 $154.06 $154.06 INC. FOR VG400 Non -returnable item 007391792-NEW 1 CISCO SYSTEMS Cisco VG400 Analog Voice Gateway VG400-8FXS $2,055.22 $2,055.22 INC. 008531007-NEW 1 ' CISCO SYSTEMS SOLN SUPP NCD Cisco VG400 Analog CON-SSSNC-VG4008X $503.41 $503.41 INC. Voice G ZONES LLC 1102 15th Street S.W. Suite 102 Auburn, USA 98001 Phone: (800) 419-9663 CERTIFIED ae NM6D IN THE EVENT THAT YOU HAVE AN AGREEMENT ("AGREEMENT') IN PLACE WITH ZONES, LLC, THAT GOVERNS THE SALE ASSOCIATED HEREWITH, Ian TY BUSINESS MINORIT SUCH AGREEMENT SHALL GOVERN; OTHERWISE THE TERMS AND CONDITIONS OF SALE SET FORTH ON THE WEB PAGE LINKED AT �� N, ZONES.COM\TERMSOFSALE ("TERMS AND CONDITIONS"), SHALL GOVERN. ZONES EXPRESSLY LIMITS THE TERMS AND CONDITIONS OF THIS by the NPMSDD TERMS ANO CONDITIONS, AS APPLICABLE, AND ZONES EXPRESSLY OBJECTS TO, DISCLAIMS, AND REJECTS T� ANY DIFFERENT OR ADDITIONAL TERMS SET FORTH IN ANY OF CUSTOMER'S DOCUMENTS OR COMMUNICATIONS. ZONES EXPRESSLY DISCLAIMS M�mim, ALL EXPRESS AND IMPLIED WARRANTIES. WE APPRECIATE THIS OPPORTUNITY TO EARN YOUR BUSINESS, AND LOOK FORWARD TO SERVING YOU SOON! THANK YOU! ZONES' Bill To: CITY OF FEDERAL WAY 33325 8TH AVE. SOUTH Federal Way,WA 98003-6325 Phone: (253) 661-4028 REMIT PAYMENT TO: ZONES LLC PO Box 737040 DALLAS TX 75373-7040 11 /29/2023 Ship To: Account # 0071027546 THOMAS FICHTNER Quote: K2194734 CITY OF FEDERAL WAY PO# : 33325 8TH AVE SOUTH FEDERAL WAY, WA 98003 USA Software prices subject to change Hardware quotes are valid for 7 business days Memory Prices are valid for 24 hours only, call for verification PLEASE SEND PURCHASE Michelle Borland ORDERS DIRECTLY TO YOUR Account Manager ZONES LLC ACCOUNT MANAGER Phone:253-205-3765 VIA FAX OR EMAIL Email:michelle.stubbs@zones.com Item # Qty. I Mfr. Name I Description Manufacturers Part # Unit Price Total 009567508-NEW 1 ICISCO SYSTEMS Cloud Calling license for Cisco VG4xx Se FL-VG4XX-CC $180.00 $180.00 INC. Non -returnable item 007378151-NEW 1!CISCO SYSTEMS UNIFIED COMMUNICATION SEC LICS SL-VG400-SEC-K9 1 $154.07 $154.07 INC. FOR VG400 Non -returnable item 007354498-NEW 1 CISCO SYSTEMS Cisco VG400 Analog Voice Gateway VG400-6FXS/6FXO $3,776.62 $3,776.62 INC. I 008532863-NEW 1 CISCO SYSTEMS US ONLY SOLN SUP NCD CISCO CON-SSSNC- $741.23 $741.23 INC. VG400 ANALOG VOICE GATEWAY VG4006FO 007378151-NEW 1 CISCO SYSTEMS UNIFIED COMMUNICATION SEC LICS SL-VG400-SEC-K9 $193.39 $193.39 INC. FOR VG400 _ Non -returnable item 1 CISCO SYSTEMS $225.01 $225.01 009567508-NEW Cloud Calling license for Cisco VG4Xx Se FL-VG4XX-CC INC. Non -returnable item 006517815-NEW 50 CISCO SYSTEMS 562 WLS DUAL HDSET MULTI BASE CP-HS-WL-562-M-US= $223.42 $11,171.00 INC. STATION US 009761184-NEW 50 CISCO SYSTEMS CCW ONLY 562 WRLS DUAL CON-SNT-PHSUSWS8 $39.95 $1,997.50 INC. HEADSET,MULTI BASE STATION US CASNTC-8X5X 007646041-NEW 50 CISCO SYSTEMS 730 Wireless Dual On -ear Headset USB-A HS-WL-730-BUNA-C $242.39 $12,119.50 INC. Bundle - Carbon Black 009761063-NEW 50 CISCO SYSTEMS CCW ONLY 730 WRLS DUAL ON -EAR CON-SNT-SWDAC7D9 $43.47 $2,173.50 INC. HEADSET USB-A BUNDLE CARBON BLACK 009778767-NEW 50 CISCO SYSTEMS BO CISCO 980 WRLS OVER -EAR USB- HS-WL-980-BUNA-L $450.61 $22,530.50 INC. A BUNDLE FIRST LIGHT ZONES LLC 1102 15th Street S.W. Suite 102 Auburn, USA 98001 Phone: (800) 419-9663 CERTIFIED as an NMBC MINORITY BUSINESS ENTERPRISE -r- by the NMSDC Member .--.ter..-...+..- IN THE EVENT THAT YOU HAVE AN AGREEMENT ("AGREEMENT") IN PLACE WITH ZONES, LLC, THAT GOVERNS THE SALE ASSOCIATED HEREWITH, SUCH AGREEMENT SHALL GOVERN; OTHERWISE THE TERMS AND CONDITIONS OF SALE SET FORTH ON THE WEB PAGE LINKED AT WWW.ZONES.COM\TERMSOFSALE ("TERMS AND CONDITIONS"), SHALL GOVERN. ZONES EXPRESSLY LIMITS THE TERMS AND CONDITIONS OF THIS Nt TERMS AN"I CONDITIONS, AS APPLICABLE, AND ZONES EXPRESSLY OBJECTS TO, DISCLAIMS, AND REJECTS ANY DIFFERENT OR ADDITIONAL TERMS SET FORTH IN ANY OF CUSTOMER'S DOCUMENTS OR COMMUNICATIONS. ZONES EXPRESSLY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES. WE APPRECIATE THIS OPPORTUNITY TO EARN YOUR BUSINESS, AND LOOK FORWARD TO SERVING YOU SOON! THANK YOU! ZONES' Bill To: CITY OF FEDERAL WAY 33325 8TH AVE. SOUTH Federal Way,WA 98003-6325 Phone : (253) 661-4028 REMIT PAYMENT TO: ZONES LLC PO Box 737040 DALLAS TX 75373-7040 11 /29/2023 Ship To: Account # 0071027546 THOMAS FICHTNER Quote: K2194734 CITY OF FEDERAL WAY PO# : 33325 8TH AVE SOUTH FEDERAL WAY, WA 98003 USA Software prices subject to change Hardware quotes are valid for 7 business days Memory Prices are valid for 24 hours only, call for verification PLEASE SEND PURCHASE Michelle Borland ORDERS DIRECTLY TO YOUR Account Manager ZONES LLC ACCOUNT MANAGER Phone:253-205-3765 VIA FAX OR EMAIL Email:michelle.stubbs@zones.com It,, # Qty. Mfr. Name Description Manufacturers Part # Unit Price___i Total 009778768-NEW 50 CISCO SYSTEMS US ONLY SNTC 8X5 NBD B O 980 WRLS CON-SNT-HSZWL198 $43.47 $2,173.50 INC. OVER -EAR USB-A B 000162805 1 ZONES INC (ITD) CS-BARPRO-K9 O 00162805 SPO $5,256.52 $5,256.52 SPO N Non -returnable item SNTC-8X5XNBD Cisco Room Bar Pro First 010785769-NEW 1 CISCO SYSTEMS CON-SNT-CSBARPK9 $1,010.57 $1,010.57- ZINC. Li 008633393-NEW 50I CISCO SYSTEMS Cisco Webex Desk Camera CD-DSKCAM-C-US $166.03 $8,301.50- I INC. 009749407-NEW 50 CISCO SYSTEMS TAKEOVER WEBEX DESK CAMERA CON-SNT-DDXUSKX1 $24.31 $1,215.50 INC. CARBON BLACK USSNTC 8X5 NBD 009918354-NEW 50 CISCO SYSTEMS DESK CAMERA 1080P - CARBON CD-DSKCAMD-C-US $80.99 $4,049.50 INC. BLACK - US 009921588-NEW 501CISCO SYSTEMS US ONLY SNTC-8X5XNBD CISCO CON-SNT-CDCDSKCA $12.85 $642.50 INC. WEBEX DESK CAMERA 1080P, CARBON B 006525492-NEW 5 CISCO SYSTEMS 6821 PHONE FOR MPP SYSTEMS CP-6821-3PCC-K9= $67.33 $336.65 INC. 009748971 -N EW 5'CISCO SYSTEMS TAKEOVER 6821 PHONE FOR MPP CON-SNT-P6BK92B1 $14.24 $71.20 INC. SYSTEMSSNTC 8X5 NBD NVP #AR3227 Participating Addendum for WA #05819 ZONES LLC 1102 15th Street S.W. Suite 102 Auburn, USA 98001 Phone: (800) 419-9663 CERTIFIED IN THE EVENT THAT YOU HAVE AN AGREEMENT ("AGREEMENT") IN PLACE WITH ZONES, LLC, THAT GOVERNS THE SALE ASSOCIATED HEREWITH, as an NMBC Ll MINORITY BUSINESS SUCH AGREEMENT SHALL GOVERN; OTHERWISE THE TERMS AND CONDITIONS OF SALE SET FORTH ON THE WEB PAGE LINKED AT BBB ENTERPRISE W2,VNES.COMITERMSOFSALE ('TERMS AND CONDITIONS-), SHALL GOVERN. ZONES EXPRESSLY LIMITS THE TERMS AND CONDITIONS OF THIS by the NMSDc R I HE TERMS ANC � CONDITIONS, AS APPLICABLE. AND ZONES EXPRESSLY OBJECTS TO, DISCLAIMS, AND REJECTS ANY DIFFERENT OR ADDITIONAL TERMS SET FORTH IN ANY OF CUSTOMER'S DOCUMENTS OR COMMUNICATIONS ZONES EXPRESSLY DISCLAIMS �, myzS ALL EXPRESS AND IMPLIED WARRANTIES. WE APPRECIATE THIS OPPORTUNITY TO EARN YOUR BUSINESS, AND LOOK FORWARD TO SERVING YOU SOON! THANK YOU! ZONES' Bill To: CITY OF FEDERAL WAY 33325 8TH AVE. SOUTH Federal Way,WA 98003-6325 Phone: (253) 661-4028 Ship To: THOMAS FICHTNER CITY OF FEDERAL WAY 33325 8TH AVE SOUTH FEDERAL WAY, WA 98003 USA 11 /29/2023 Account # 0071027546 Quote : K2194734 PO#: Software prices subject to change Hardware quotes are valid for 7 business days Memory Prices are valid for 24 hours only; call for verification REMIT PAYMENT TO: PLEASE SEND PURCHASE Michelle Borland ZONES LLC ORDERS DIRECTLY TO YOUR Account Manager PO Box 737040 ZONES LLC ACCOUNT MANAGER Phone:253-205-3765 DALLAS TX 75373-7040 VIA FAX OR EMAIL L Item # Qty. Mfr. Name _ ASK US ABOUT Installation Services On -site Technical Services and Hourly Service Rates Remote Help Desk and Remote Network OS Support Visit us on the web: http://www.zones.com ZONES LLC 1102 15th Street S.W. Suite 102 Auburn, USA 98001 Phone: (800) 419-9663 CERTIFIED as an NMBC MINBRITY BUSINESS BBB ENTERPRISE Tby the NMSDC Email: mi chelle.stubbs@zones.com Description Manufacturers Part # _ Unit Price Total Sub -Total: $130,492.82 Estimated Sales Tax: $13,179.77 FedEx Ground: $0.00 Grand Total: $143,672.59 FINANCING, LEASING AND SUBSCRIPTION OPTIONS AVAILABLE 1 ECONTACT ASING ZO ES.COM OR MORE INFORMATION! IN THE EVENT THAT YOU HAVE AN AGREEMENT -AGREEMENT) IN PLACE WITH ZONES, LLC, THAT GOVERNS THE SALE ASSOCIATED HEREWITH, SUCH AGREEMENT SHALL GOVERN: OTHERWISE THE TERMS AND CONDITIONS OF SALE SET FORTH ON THE WEB PAGE LINKED AT W WW.ZON£S.COMITERMSOFSALE (-MRMS AND CONDITIONS'), SHALL GOVERN. ZONES EXPRESSLY LIMITS THE TERMS AND CONDITIONS OF THIS I RE TERMS AND CONDITIONS, AS APPLICABLE, AND ZONES EXPRESSLY OBJECTS TO, DISCLAIMS, AND REJECTS ANY DIFFERENT OR ADDITIONAL TERMS SET FORTH IN ANY OF CUSTOMER'S DOCUMENTS OR COMMUNICATIONS. ZONES EXPRESSLY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES. WE APPRECIATE THIS OPPORTUNITY TO EARN YOUR BUSINESS, AND LOOK FORWARD TO SERVING YOU SOONI THANK YOU!