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AG 19-153 - Waste Management FI R\ TO PW ADMIN EXT: 2700 ID#: 6 r) E EA CITY OF FEDERAL WAY LAW DEPARTMENT ROUTING FORM I, ORICINATING DEPT/Div. I'I IILK �N('RK-- S%%R 2. ORIGINATING ST.kFF PERSON: ROB VAN ORSOW Ex r: 770 3. DATE REQ.BI i, TYyE OF'DOCUMENT(CHECK ONE): f 'i\i tACTOR SIA I I"i 1,I?. DOC[,MENT(E.G..RF'B,RFP,RFQ) � L '"C WORKS CII\I'N' U'T ❑ SMALL OR Limi-rLD PUBLIC WORKS CONTRACT PROFESSIONAL SERVICE AGREE,-IENT i NVIAINTENA,NCE AGREEMENT n GOODS,AND SERVICE AGREEMENT ❑ HUMAN SERVICES/CDBG REAL ESTATE DOCUMENT ❑ SECURITY DOCUNIENT(E.G.BOND RELATED DCK'UMENTS) ORDINANCE 1:� RESOLUTION rj CONTRACTA_AIF.NDMENT(AG#): ❑ INTERLOCAL OTHER a. PROJECT NAME:INTERNALREVIEW-SW&R COLLECTION SERVICES RFP&BASE CONTRACT `. N:AMF OF CONTRACTOR' VV ADDRESS: LEPHONE: TE E-1IMAIL.: F F SIGNATURE N At11:- TITLE: 6. ExiaBITSAND ATTACHMENTS:CJ SCOPE,WORK OR SERVICES ❑ COMPENSATION F.1 INS URANCEREQUIREY[ENTS/CERTIFICATE i_iALL OTHER REFERENCED EXHIBITS r; PROOF OF AUTHORITY TO SIGN [_ REQUIRED LICENSES E PRIOR CONTRACT/ANIENDNIENTS CFA\'LICENSE# BL,EXP. 12/3 1/_ UBI# ,EXP. 7. TERM: COMMENCEMENT D,\LE:9/1/2020 COMPLETION DATE:9/30/2030 8. TOTAL COMPENSATION:S tk A (INCLUDE EXPENSES AND SALES TAX.IF ANY) (1F CALCLLATED ON HOURLY LABOR CHARGE-ATTACH SCHEDULES OF EMPLOYEES TITLES,AND HOLIDAY RATES) RELMBURSABLE EXPENSE: L.;YES [..iNO IF YES,NG\.XINIUM DOLLAR AMOUNT: 1 IS SALES TAX OWED: ❑YES C.]NO IF YES,$ PAID BY: C.CONTRACTOR I:;CITY RETAINAGE-: REI'AINAGEAMOUN : FREI\il:AGEAGREE-MENT(SEECONTRACT) OR a RETAINAGE BOND PROVIDED PURCHASING: PLEASE CHARGE To: uy D OCUNIENT/CONTRACT REVIEW INITI\L/DATE R FV IF\VED I V L I L I C_I R\ri .\PPR(ti\'I f i [l ls.C'T N] 1)1\ \N. SER DI\I\10\ A]I,L�C;k Ii DI_I'l 1) DIRECTOR i:I Diku'TI rk Ll RISK NI\\AGEMENT (IF APPLICABLE) _ - 1I(LAW Dr i'I- (/ f +rl t\NA%,rr ►rI�C 1 r / wa 10. COUNCIL APPROA:\L(IFAPPI_ICABLE) SCHEDULEDCo�lnurrer_D:rr[:: Il/5/l � lR G. IMITI`EEAPPRO\AI D;n-F: SCLIF.DUL[:DCOCNCILD,ATE: 11/20/18 -fllVi�49C)L'NCILAPPROA'ALD\TE: aw�.re� 11. CONTRACT SI('.NATURF ROUTING SENTTO VENPOR/CONTRACTOR DATE SENT- DATE RECD ATTACH: SIGNATURE AUTHORLTY: INSURANCE CERTIFICATE,LICENSES.EXHIBITS CREATE ELECTRONIC REM INDER/NOTIFICATION FOR 1 MONTH PRIOR TO EXPIRATION DATE (INCLUDE DEPT,SUPPORTSTVFF IF NECESSARY AND FEE]_FREE I'O SELNOTIFICATION MORE THAN A\IONTI I IN ADVANCE IF COUNCIL.APPROVAL IS NEEDED.) INITIAL/DATE SIGNFD FINANCE DEPARTMENT DI_Pl f \TO R) 11 O OI:DII.I::(TOR) _ t CI'1 CLE=RK Q r It;NJ 0 AG# 1(.; .`iICJ\Ln COPY RETURNED DATE SENT: ❑RETURN ONE ORIGINAL ' COMMENTS: L\E( L IL" "0.1Ril 11\RI)COPLLS OF LIIL I.\I-ERN\1 Rl_\I[_\1 I)R.%FTL RFP \N!I ANl:,CONTR At I ,<<i '.I `J. ;; \NCI\Al RE E,\IAA 1:1) It)11\Rh ('I \Ellk. ,I IN \I ACI III+ �I\RN: 1-LI:.\.wF.RI:\IC 1\ \\C)I'Rc r\!DI (rI\ 1 N , 1111[ \I:flI 11 Pl;rx:LSS 111\L 1\\v 1I:R\JI\\LFO) 'k1. U.S0 \1\Rt:1 V5 14 1 1" �Pl_('11�7( I \A\ IvPL"1. kl 1I(K �NO 11-1,11\ t I'R11�K I.] V Ir �I. , if I.y. I L..V J kl.. ,:I. 6i l (INr; I+1 I) Cti r.t(rr\111kaF�\\H[\i'r1ti1'l.NIF\!' 1201S' CITY OF Federal Centered on Opportunity COMPREHENSIVE GARBAGE, RECYCLABLES, AND COMPOSTABLES COLLECTION SERVICES CONTRACT City of Federal Way and Waste Management of Washington, Inc. September 1, 2020 — September 30, 2030 Comprehensive Garbage, Recyclables, and Compostables Collection Services Contract Table of Contents RECITALS ............................................................................................................................................1 AGREEMENT.......................................................................................................................................1 1. DEFINITIONS...................................................................................................................................1 2.TERM OF CONTRACT .......................................................................................................................6 3. CONTRACTOR REPRESENTATIONS AND WARRANTIES.......................................................................6 4. SCOPE OF WORK.............................................................................................................................7 4.1 GENERAL COLLECTION SYSTEM REQUIREMENTS..............................................................................................7 4.1.1 Service Area...................................................................................................................................7 4.1.2 Service to Residences on Private Roads and Driveways................................................................8 4.1.3 Hours/Days of Collection................................................................ ..............................................8 4.1.4 Employee Conduct......................................................................... .----................8 4.1.5 Disabled Persons Service...............................................................................................................9 4.1.6 Holiday Schedules..........................................................................................................................9 4.1.7 Inclement Weather........................................................................................................................9 4.1.8 Suspending Collection from Problem Customers.........................................................................11 4.1.9 Missed Collections.......................................................................................................................11 4.1.10 Same Day Collection..................................................................................................................12 4.1.11 Requirement to Recycle and Compost and Quality Assurance..................................................12 4.1.12 Routing, Notification, and Approval..........................................................................................13 4.1.13 Vehicle and Equipment Type/Age/Condition/Use.....................................................................13 4.1.14 Container Requirements and Ownership..................................................................................15 4.1.14.1 Garbage, Recyclables, and Compostables Carts ..............................................................15 4.1.14.2 Detachable Containers and Drop-box Containers ...........................................................16 4.1.14.3 Ownership.........................................................................................................................17 4.1.14.4 Container Colors and Labeling..........................................................................................18 4.1.14.5 Container Weights............................................................................................................18 4.1.14.6 Container Removal Upon City or Customer Request.......................................................18 4.1.15 Inventory of Vehicles and Facilities...........................................................................................19 4.1.16 Spillage and Leakage of Vehicle Contents.................................................................................19 4.1.17 Disruption Due to Construction.................................................................................................20 4.1.18 Contractor Labor Negotiations, Strike Contingency Planning, and Performance During Labor Disruption.............................................................................................................................................20 4.1.19 Site Planning and Building Design Review 4.1.20 Safeguarding Public and Private Facilities................................................................................23 4.1.21 Transition and Implementation of Contract..............................................................................23 4.1.22 Performance Review................................................................................................. .............24 4.1.23 Continual Monitoring and Evaluation of Operations................................................................24 4.1.24 Collection/Disposal Restrictions................................................................................................25 4.1.25 Emergency Response.................................................................................................................26 4.1.26 Early Implementation................................................................................................................26 4.2 COLLECTION SERVICES..............................................................................................................................26 4.2.1 Single-Family Residence Garbage Collection...............................................................................26 4.2.1.1 Subject Materials.......................:................................................................... .26 City of Federal Way ii July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract Comprehensive Garbage, Recyclables, and Compostables Collection Services Contract Table of Contents 4.2.1.2 Containers...........................................................................................................................26 4.2.1.3 Specific Collection Requirements.......................................................................................26 4.2.2 Single-Family Residence Recyclables Collection..........................................................................27 4.2.2.1 Recyclable Materials...........................................................................................................27 4.2.2.2 Containers...........................................................................................................................28 4.2.2.3 Specific Collection Requirements.......................................................................................28 4.2.3 Single-Family Residence Compostables Collection......................................................................28 4.2.3.1 Subject Materials......................................................................._...... ................_...............28 4.2.3.2 Containers...........................................................................................................................2.9 4.2.3.3 Specific Collection Requirements.......................................................................................29 4.2.4 Multifamily Complex and Commercial Customer Garbage Collection........................................30 4.2.4.1 Subject Materials................................................................................................................30 4.2.4.2 Containers...........................................................................................................................30 4.2.4.3 Specific Collection Requirements.......................................................................................30 4.2.5 Multifamily Complex and Commercial Recyclables Collection....................................................31 4.2.5.1 Subject Materials................................................................................................................31 4.2.5.2 Containers...........................................................................................................................31 4.2.5.3 Specific Collection Requirements.......................................................................................32 4.2.6 Multifamily Complex and Commercial Customer Compostables Collection...............................32 4.2.6.1 Subject Materials................................................................................................................32 4.2.6.2 Containers...........................................................................................................................33 4.2.6.3 Specific Collection Requirements.......................................................................................33 4.2.7 Drop-Box Container Garbage Collection.....................................................................................33 4.2.7.1 Subject Materials................................................................................................................33 4.2.7.2 Containers....................................................:. .33 4.2.7.3 Specific Collection Requirements.......................................................................................34 4.2.8 Temporary(Non-Special Event) Container Customers................................................................34 4.2.9 Special Event Services..................................................................................................................34 4.2.10 City Services...............................................................................................................................35 4.2.11 Community Events.....................................................................................................................37 4.2.12 On-call Bulky Waste Collection..................................................................................................37 4.2.13 Excluded Services.......................................................................................................................37 4.3 COLLECTION SUPPORTAND MANAGEMENT......................................................................................37 4.3.1 General Customer Service................................................................ ...38 4.3.2 Specific Customer Service Requirements.....................................................................................38 4.3.2.1 Customer Service Representative Staffing.........................................................................39 4.3.2.2 City Access to Contractor's Customer Service Information...............................................39 4.3.2.3 Service Recipient Complaints and Corrective Requests ....................................................39 4.3.2.4 Handling of Customer Calls.................................................................................................40 4.3.2.5 Corrective Measures...........................................................................................................40 4.3.2.6 Contractor Internet Website ............................................................ ...........................41 4.3.2.7 Full Knowledge of Garbage, Recyclables,and Compostables Programs Required...........41 4.3.2.8 Customer Communications ................................................................................................42 4.3.3 Contractor's Customer Billing Responsibilities............................................................................42 4.3.4 Reporting.....................................................................................................................................44 4.3.4.1 Monthly Reports.................................................................................................................44 City of Federal Way iii July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract Comprehensive Garbage, Recyclables, and Compostables Collection Services Contract Table of Contents 4.3.4.2 Annual Reports................................•-----•-•--.........................................................................46 4.3.4.3 Ad Hoc Reports........................................... ..........•--...........................................................46 4.3.4.4 Other Reports......................................................................................................................47 4.3.5 Promotion and Education............................................... .............. ----.....................................47 4.3.6 Transition to Next Contractor............................................................ .............................49 5. COMPENSATION ...........................................................................................................................49 5.1 COMPENSATION TO THE CONTRACTOR........................................................................................................49 5.1.1 Rates............................................................................................................................................49 5.1.2 Itemization on Invoices................................................................................................................50 5.2 COMPENSATION TO THE CITY ....................................................................................................................51 5.3 COMPENSATION ADJUSTMENTS.................................................................................................................51 5.3.1 Annual CPI Service Component Modification..............................................................................51 5.3.2 Changes in Disposal Fees.......................................................................................•--...................52 5.3.3 Changes in Disposal or Compostables Processing Sites..............................................................52 5.3.4 Recycling Market Adjustments....................................................................................................53 5.3.5 New or Changes in Existing Taxes............................................................................................•..54 5.4 CHANGE IN LAW......................................................................................................................................54 6. FAILURE TO PERFORM, REMEDIES,TERMINATION..........................................................................S4 6.1 PERFORMANCE FEES................................................................................................................................54 6.2 CONTRACT DEFAULT................................................................................................................................57 7. NOTICES........................................................................................................................................S9 8.GENERAL TERMS...........................................................................................................................59 8.1 COLLECTION RIGHT..................................................................................................................................59 8.2 ACCESS TO RECORDS................................................................................................................................60 8.3 INSURANCE.............................................................................................................................................60 8.3.1 Minimum Scope of Insurance.................................................... .................................................60 8.3.2 Minimum Amounts of Insurance............................................... .....---.........................................61 8.3.3 Other Insurance Provisions......................................................................... .............................61 8.3.4 Acceptability of Insurers..............................................................................................................62 8.3.5 Verification of Coverage............................................................................................ .................62 8.3.6 Subcontractors.................................................................................................. .........................62 8.4 PERFORMANCE BOND..............................................................................................................................62 8.5 INDEMNIFICATION ...................................................................................................................................63 8.5.1 Defend, Indemnify and Hold Harmless........................................................................................63 8.5.2 Process.........................................................................................................................................63 8.6 CONFIDENTIALITY OF INFORMATION ...........................................................................................................64 8.7 ASSIGNMENT OF CONTRACT......................................................................................................................64 8.7.1 Assignment or Pledge of Money by the Contractor....................................................................64 8.7.2 Assignment,Subcontracting, Delegation of Duties.....................................................................64 8.Z3 Change of Trade Name................................................................................................................65 8.8 LAWS TO GOVERN/VENUE........................................................................................................................65 8.9 COMPLIANCE WITH APPLICABLE LAWS AND REGULATIONS .............................................................................65 8.10 PERMITS AND LICENSES..........................................................................................................................66 City of Federal Way iv July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract Comprehensive Garbage, Recyclables, and Compostables Collection Services Contract Table of Contents 8.11 RELATIONSHIP OF PARTIES......................................................................................................................66 8.12 CONTRACTOR'S RELATIONSHIP WITH CUSTOMERS.......................................................................................66 8.13 BANKRUPTCY........................................................................................................................................67 8.14 RIGHTTO RENEGOTIATE/AMEND..............................................................................................................67 8.15 FORCE MAJEURE...................................................................................................................................67 8.16 SEVERABILITY........................................................................................................................................68 8.17 WAIVER...............................................................................................................................................68 8.18 INCORPORATION OF CONTRACTOR'S PROPOSAL IN RESPONSE TO CITY'S RFP..................................................68 8.19 DISPUTE RESOLUTION ............................................................................................................................68 8.20 ENTIRETY.............................................................................................................................................69 EXHIBITS: EXHIBIT A: Service Area EXHIBIT B: Early Start of Service Support EXHIBIT C: Recyclables List EXHIBIT D: Service Support Resource Levels EXHIBIT E: Contractor Rates EXHIBIT F: Rate Modification Example City of Federal Way v July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract This Comprehensive Garbage, Recyclables, and Compostables Collection Services Contract (hereafter, "Contract"), passed by the Federal Way City Council at its regular meeting on the day of 2019.This Contract is made and entered into this day of , 2019 (hereafter the "Date of Execution"), by and between the City of Federal Way, a municipal corporation (hereafter "City"), and Waste Management of Washington, Inc. (hereafter"Contractor"). RECITALS WHEREAS, the City has conducted a competitive process to select a contractor to provide Garbage, Recyclables, and Compostables collection services to all residents, businesses, and institutions located within the Service Area; and WHEREAS, the Contractor, having participated in the competitive process, acknowledges that the City conducted a thorough and exhaustive competitive process; and WHEREAS, the Contractor, having participated in the competitive process, acknowledges that the City had the right at any time during the process to reject any or all of the competitors, regardless of their proposals or prices; and WHEREAS, having completed the competitive process, the City has selected the best candidate to provide the services outlined in the competitive process; and WHEREAS, the Contractor represents and warrants that it has the experience, resources, and expertise necessary to perform the services as requested in the competitive process; and WHEREAS,the City desires to enter into this Contract with the Contractor for the services outlined in the competitive process and included below; NOW, THEREFORE, in consideration of the mutual covenants, agreements, and promises herein contained,the City and Contractor do agree as follows: AGREEMENT 1. DEFINITIONS The following definitions apply to terms used in this Contract: Bulky Waste: Discrete items of Garbage of a size or shape that precludes collection in regular collection containers. Bulky Waste includes: large appliances (such as refrigerators, freezers, stoves, dishwashers, clothes washing machines or dryers), water heaters, furniture (such as chairs or sofas), televisions, mattresses, and other similar large items placed at the Curb as discrete separate items. Bulky Waste does not include piles of debris, car parts, construction or demolition debris, any item that would be considered Hazardous Waste, or stumps. City of Federal Way 1 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract Can: A Customer-owned Container that is a water-tight, galvanized sheet-metal or plastic container, not exceeding four (4) cubic feet or thirty-two (32) gallons in capacity; fitted with two (2) sturdy looped handles, one on each side; and fitted with a tight cover equipped with a handle. Cart: A Contractor-provided 20-, 35, 64-, or 96-gallon wheeled Container with attached lid suitable for collection, storage, and Curbside placement of Garbage, Recyclables, or Compostables. Cart size variations up to ten percent (10%) are allowable with prior written permission from the City. Carts shall be rodent and insect resistant. Change of Control: The term "Change of Control" means any single transaction or series of related transactions by which the beneficial ownership of more than fifty percent (50%) of the voting securities of the Contractor is acquired by a person or entity, or by a related or affiliated group of persons or entities, who as of the effective date of the Contract do not have such a beneficial interest; provided, however, that intra-company transfers, such as transfers between different subsidiaries or branches of the parent corporation of the Contractor, or transfers to corporations, limited partnerships, or any other entity owned or controlled by the Contractor upon the effective date of the Contract, and transactions effected on any securities exchange registered with the U.S. Securities and Exchange Commission, shall not constitute a Change in Control. City: The word "City" means the City of Federal Way, in King County, Washington. As used in the Contract, use of the term "City" may include reference to the Mayor or his/her designated representative(s). Where the context makes it apparent, references to staff, streets, rights-of-way, activities and things refer to the staff, streets, rights-of-way and activities of the City, and things belonging to or located within the City. Commercial Customer: Non-Residential Customers, including businesses, institutions, governmental agencies, and all other users of commercial-type Garbage collection services. Compostables: Any organic waste material that is Source-separated for processing or composting, such as Yard Debris and Food Scraps generated by any Residential or Commercial customers. Contamination Reduction Plan: The plan developed by the Contractor and annually approved by the City to address contamination in Recyclables and Compostables placed in Customers' Containers. Contamination includes improperly prepared Recyclables and/or Compostables, materials that cannot be recycled or composted, and excessive moisture. Contractor: Waste Management of Washington, Inc., which has contracted with the City to provide all Services identified in this Contract, including, but not limited to, collecting, transporting, and disposing of Garbage and collecting, processing, marketing, and transporting Recyclables and Compostables. Container: Any Can, Cart, Detachable Container, or Drop-box Container used in the performance of this Contract. Contract: Refers to this contract for comprehensive Garbage, Recyclables, and Compostable collection services. City of Federal Way 2 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract Contract Term: Refers to the term of this Contract as provided for in Section 2. County: King County in Washington State. Curb or Curbside: Refers to the Customers' property, within five (5) feet of the Public Street or Private Road (or on the sidewalk without completely obstructing the sidewalk, if there is no Customer property within five (5)feet of the Public Street or Private Road) without blocking driveways or on-street parking. If extraordinary circumstances preclude such a location, Curbside shall be considered a placement suitable to the Customer, convenient to the Contractor's equipment, and mutually agreed to by the City and Contractor. Customer:All account-holders and users of the Contractor's services within the City. Date of Commencement of Service: September 1, 2020, which is the date that the Contractor agrees to commence the provision of Services as described throughout this Contract, notwithstanding the early service improvements referenced in Section 4.3 and Exhibit B. Date of Execution:The date that this Contract is executed by all signatories. Day/Days:Calendar days unless otherwise specified. Detachable Container: A watertight metal or plastic container equipped with a tight-fitting cover, capable of being mechanically unloaded into a collection vehicle, and that is not less than one (1) cubic yard or greater than eight (8) cubic yards in capacity. Driveway: A privately-owned and maintained way that connects a Single-Family Residence or parking area/garage/carport with a Private Road or Public Street. Drop-box Container: An all-metal loose material or compactor container with ten (10) cubic yards or more capacity that is loaded onto a specialized collection vehicle. Environmental Law: Any applicable federal, state, or local statute, code, or ordinance or federal or state administrative rule, regulation, ordinance, order, decree, or other governmental authority as now or at any time hereafter in effect pertaining to the protection of human health or the environment Extra Unit: Excess material that does not fit in the Customer's primary Container. In the case of Garbage and Compostables Cart services, an Extra Unit is 32-gallons and may be contained in either a plastic bag or Can. In the case of Garbage Containers one (1) cubic yard or more in capacity, an Extra Unit is 96- gallons. Food Scraps: All compostable pre- and post-consumer food waste, such as whole or partial pieces of produce, meats, bones, cheese, bread, cereals, coffee grounds, or egg shells, and food-soiled paper, such as paper napkins, paper towels, paper plates, coffee filters, paper take-out boxes, pizza boxes, or other paper products accepted by the Contractor's selected composting site. Food Scraps shall not include dead animals, plastics, diapers, cat litter, liquid wastes, ashes, pet wastes, or other materials prohibited by the selected composting facility. The range of materials handled by the Compostables City of Federal Way 3 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract collection program may be changed from time to time upon the mutual agreement of the Parties to reflect those materials allowed by the jurisdictional health department for the frequency of collection provided by the Contractor. Garbage: All putrescible and non-putrescible solid and semi-solid wastes, including, but not limited to, rubbish, ashes, industrial wastes, swill, demolition and construction wastes, dead small animals completely wrapped in plastic and weighing less than fifteen (15) pounds, and discarded commodities that are placed by Customers in appropriate Containers, bags, or other receptacles for collection and disposal by the Contractor. Needles or "sharps" used for the administration of medication can be included in the definition of"Garbage," provided that they are placed within a sealed, secure container as agreed upon by the City and the Contractor and this handling is consistent with current County sharps policy. The term "Garbage" shall not include Hazardous Wastes, Source-separated recyclable materials, or Source-separated Compostables. Hazardous Waste: Any hazardous, toxic, or dangerous waste, or material, or contaminant, pollutant, or chemical, known or unknown, defined or identified as such in any existing or future local, state, or federal law, statute, code, ordinance, rule, regulation, guideline, decree, or order relating to human health or the environment or environmental conditions, including but not limited to any substance that is: A. Defined as hazardous by 40 C.F.R. Part 261.3 and regulated as hazardous waste by the United States Environmental Protection Agency under Subtitle C of the Resource Conservation and Recovery Act ("RCRA") of 1976, 42 U.S.C. § 6901 et seg. as amended by the Hazardous and Solid Waste Amendments ("HSWA") of 1984; the Toxic Substances Control Act, 15 U.S.C. § 2601 et seq., as may be amended; or any other federal statute or regulation governing the treatment, storage, handling, or disposal of waste imposing special handling or disposal requirements similar to those required by Subtitle C of RCRA; B. Defined as dangerous or extremely hazardous by WAC 173-303-040, as may be amended, and regulated as dangerous waste or extremely hazardous waste by the Washington State Department of Ecology under the State Hazardous Waste Management Act, Chapter 70.105 RCW, or any other Washington State statute, regulation or rule governing the treatment, storage, handling, or disposal of wastes and imposing special handling requirements similar to those required by Chapter 70.105 RCW; and C. Any substance that comes within the scope of this definition as determined by the City after the Date of Execution of this Contract. Any substance that ceases to fall within this definition as determined by the City after the Date of Execution of this Contract shall not be deemed to be Hazardous Waste. King County Disposal System: The facilities owned, leased, or controlled by King County, Washington for the disposal of Garbage, or such other site as may be authorized by the current King County Comprehensive Solid Waste Management Plan and the Interlocal Agreement between the City and King County. City of Federal Way 4 July,2019 Comprehensive Garbage, Recyclables,and Compostables Collection Contract Mixed-Use Building: A structure inhabited by both Residential and Commercial Customers. Multifamily Complex: A multiple-unit Residence with four(4) or more attached or unattached dwellings billed collectively for collection service. Office Hours: The hours of 8:00 a.m. through 5:00 p.m., Pacific Standard Time, Monday through Friday except for the holiday schedule specified in Section 4.1.6. On-call: The provision of specified services only upon direct telephone, written, or e-mailed request of the Customer to the Contractor. Party: Either the City or the Contractor. Parties:The City and Contractor. Private Road: A privately-owned and maintained way that allows for access by a collection vehicle. Public Street: A public right-of-way used for public travel, including public alleys. Recycling: The preparation, collection, transport, processing, and marketing of Recyclables.. Recyclables: The materials designated as being part of a Residential or Commercial Recycling collection program, aslistedin Exhibit C. Residence/Residential: A single-family and/or multifamily dwelling individually rented, leased, or owned. Services: Refers to the comprehensive Garbage, Recyclables and Compostables collection and processing services provided by the Contractor pursuant to this Contract. Service Area:The service boundaries indicated in Exhibit A as of the Date of Commencement of Service, which shall be the City's corporate boundaries. Single-Family Residence: All one-unit houses, duplexes, triplexes, four-plexes, and mobile homes that are billed for collection service individually and located on a Public Street or Private Road. Source-separated: Certain reclaimable materials that are separated from Garbage by the generator for recycling or reuse, including but not limited to Recyclables, Compostables, and other materials. Strike Contingency Plan: The plan the Contractor will develop pursuant to Section 4.1.19 of this Contract. Transition and Implementation Plan: The plan that the Contractor will develop pursuant to Section 4.1.21 of this Contract. City of Federal Way 5 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract Unacceptable Waste: Materials not allowed in the City's collection program, including but not limited to highly flammable substances, Hazardous Waste, liquid wastes, special wastes, certain pathological and biological wastes, explosives, toxic materials, radioactive materials, material that the disposal facility is not authorized to receive and/or dispose of, and other materials deemed by state, federal or local law, or in the reasonable discretion of the Contractor, to be dangerous or threatening to health or the environment, or which cannot be legally accepted at the applicable disposal facility. WUTC:The Washington Utilities and Transportation Commission. Yard Debris: Leaves, grass, prunings, branches and small trees. Materials larger than four (4) inches in diameter or four(4)feet in length are excluded. Bundles of Yard Debris up to two (2) feet in diameter by four (4) feet in length and no more than fifty (50) pounds, shall be allowed, and shall be secured by degradable string or twine, not nylon or other synthetic materials. Un-flocked, undecorated whole Christmas trees cut to less than six (6) feet in height are acceptable. Kraft paper bags or Cans labeled "Yard Debris" may also be used to contain extra Yard Debris. 2.TERM OF CONTRACT The Term of this Contract is ten (10) years and one month starting on the Date of Commencement of Service. The City and Contractor, may, at the sole option of the City, extend the Contract for one extension not to exceed two (2) years in duration. The extension shall be under the original terms and conditions of this Contract or as the Contract may have been amended at the time of the extension. To exercise the option to extend this Contract, written notice shall be given by the City to the Contractor not less than one hundred eighty (180) days prior to the expiration of the Contract Term or the expiration of a previous extension. With the Parties' written consent, the requirement of one hundred and eighty days prior notice may be waived. At the time the City provides the Contractor with written notice of extension the Contractor may provide the City with a written proposal detailing services, terms, and rates for a longer contract extension or renegotiation of this Contract. The City shall review the proposal and may, at its sole discretion, determine whether to enter into negotiations regarding the proposal. 3. CONTRACTOR REPRESENTATIONS AND WARRANTIES The Contractor represents and warrants to the City as follows: • Organization and Qualification.The Contractor is duly incorporated, validly existing, and in good standing under the laws of the state of Washington, and has all requisite corporate power and authority to enter into and to perform its obligations under this Contract. • Authority. The Contractor has the authority to execute this Contract, to make the representations and warranties set forth in it, and to perform the obligations of the Contractor under this Contract in accordance with its terms. This Contract has been validly executed by an authorized representative of the Contractor,with the authority to sign on behalf of and bind the Contractor, and this Contract constitutes a valid and legally binding and enforceable obligation of Contractor. City of Federal Way 6 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract • Government Authorizations and Consents. The Contractor has or will obtain at its sole cost prior to the Date of Commencement of Service any such licenses, permits, and other authorizations from federal, state, and other governmental authorities, as are necessary for the performance of its obligations under this Contract. • Compliance with Laws. The Contractor is not in violation of, and will not knowingly violate, any applicable laws, ordinances, or regulations, which may impact the Contractor's ability to perform its obligations under this Contract or which may have any impact on the City. The Contractor is not subject to any order or judgment of any court, tribunal, or governmental agency that impacts its operations or assets or its ability to perform its obligations under this Contract. • Accuracy of Information. None of the representations or warranties in this Contract, and none of the documents, statements, reports, certificates, or schedules furnished or to be furnished by the Contractor pursuant to this Contract or in connection with the performance of the obligations contemplated under this Contract, at any time contain or will contain untrue statements of a material fact or omissions of material facts. • Independent Examination. In accepting and fulfilling responsibilities established by this contract, the Contractor represents and affirms that it has made its own examination of all conditions affecting the performance of this Contract, currently and into the future, and of the quantity, quality, and expense of labor, equipment, vehicles, facilities, properties, materials needed, and of applicable taxes, permits, and applicable laws. The Contractor affirms that within the Service Area it is aware of the present placement and location of in-place Containers. The Contractor represents and warrants that it is capable of servicing Containers at their present locations, and that it is capable of providing service to Customers in any areas of the Service Area that may be built out or developed during the term of this Contract. 4. SCOPE OF WORK 4.1 General Collection System Requirements 4.1.1 Service Area The Contractor shall provide all Services pursuant to this Contract throughout the entire Service Area. Any areas annexed into the City during the term of this Contract shall be addressed outside of this Contract through separate franchise or other arrangement. Unless the Contractor is providing solid waste collection service within the annexed area under a WUTC certificate at the time of annexation, the City shall have no obligation to offer such annexed areas to be served by the Contractor nor shall the Contractor have an obligation to service such areas. If the Contractor is providing solid waste collection service within the annexed area under a WUTC certificate at the time of annexation, then RCW 35A.14.900 shall govern the respective rights and obligations of the parties with respect to solid waste collection service. City of Federal Way 7 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract 4.1.2 Service to Residences on Private Roads and Driveways The Contractor shall provide Curbside service to all Residences located on Private Roads, except as noted in this Section. Drive-in charges are to be used only for requested service on Driveways and are prohibited on Private Roads. The Contractor shall use smaller limited-access service vehicles as necessary to provide service to those Customers. In the event that the Contractor believes that a Private Road cannot be safely negotiated or that providing walk-in service on Driveways for Single-Family Residence Customers is impractical due to distance or unsafe conditions, the Contractor may request that the City evaluate on-site conditions and make a determination of the best approach for providing safe and appropriate service to the Customer. The City's determination shall be final, provided that the Contractor shall not be required to endanger workers, equipment, or property. If the Contractor believes that there is a probability of Private Road or Driveway damage,the Contractor shall inform the respective Customer(s) and may require a road damage waiver agreement in a form previously approved by the City. In such event, if the Customer(s) refuse to sign such a road damage waiver, the Contractor may decline to provide service on those Private Roads or Driveways, and the Customer(s) will only be serviced from the closest Public Road access. Such determination that damage is probable must be approved in writing by the City prior to any action or refusal of service by the Contractor. 4.1.3 Hours/Days of Collection All collections from Single-family Residential Customers and Residential zones, including mixed-use areas shall be made between the hours of 7:00 a.m. and 6:00 p.m. on a consistent weekday, unless the City authorizes a temporary extension of hours or days. Saturday collection is allowed to the extent consistent with holiday and inclement weather schedules. All collections from Commercial Customers shall be made between the hours of 6:00 a.m. and 6:00 p.m., Monday through Saturday, provided that service to those Customers shall neither disturb Residential Customers in adjoining Residential zoned areas, nor violate the noise provisions of the Federal Way Revised Code, as it currently exists and as amended in the future. Collections from Commercial Customers within audible distance of Residential Customers shall be made only between the hours of 7:00 a.m. and 6:00 p.m., and no earlier than 9:00 a.m. on Saturday. In case of complaint, Contractor shall adjust routes to eliminate noise impacts. Exemptions to the hour requirements may be granted in writing in advance by the City to accommodate the special needs of Commercial Customers where allowed by the Federal Way Revised Code. The City's noise ordinance, as it currently exists and as amended in the future, may further restrict these terms and hours of collection. 4.1.4 Employee Conduct The Contractor's employees collecting Garbage, Recyclables, or Compostables shall at all times be courteous, refrain from loud, inappropriate or obscene language, exercise due care, perform their work without delay, minimize noise, and avoid damage to public and private property. If on private property, Contractor employees shall follow the regular pedestrian walkways and paths, returning to the street City of Federal Way 8 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract after replacing empty Containers. Contractor employees shall not trespass or loiter, cross flowerbeds, hedges, or property of adjoining premises, or meddle with property that does not concern them or their task at hand. While performing work under the Contract, Contractor employees shall wear a professional and presentable uniform with a company emblem visible to the average observer, and carry photo identification on their person. At the City's option and direction, Contractor employees shall work with groups or organizations, such as neighborhood community organizations, homeowner associations, or the City's Utilities, Police, or Fire Departments, for training to recognize and call the appropriate agency when suspicious activities are observed. If any person employed by the Contractor to perform collection services is, in the opinion of the City, incompetent, disorderly, or otherwise unsatisfactory, the City shall promptly document the incompetent, disorderly, or unsatisfactory conduct in writing and transmit the documentation to the Contractor with a demand that such conduct be corrected. The Contractor shall promptly investigate any written complaint from the City regarding any unsatisfactory performance by any of its employees and take immediate corrective action. The City reserves the right to request at any time that the employee be removed from all performance of additional work under this Contract.The Contractor shall remove the employee from Contract work within four hours of City notification. 4.1.5 Disabled Persons Service The Contractor shall provide Single-Family carryout service from an exterior location convenient for the Customer for Garbage, Recyclables, and Compostables in cases where no household member has the ability to place Containers at the Curb, at no additional charge. The Contractor shall use criteria that are fair and meet the needs of the City's disabled residents. These criteria shall comply with all local, state, and federal regulations, and shall be subject to City review and approval prior to program implementation, which shall not be unreasonably withheld by the City. 4.1.6 Holiday Schedules The Contractor shall observe the same holiday schedule as the King County Transfer Stations. When observed holidays fall on a regular collection day, the Contractor shall reschedule the remainder of the week of regular collection to the next succeeding business day, which shall include Saturdays. The Contractor may not collect Single-Family Residence and Multifamily Complex Garbage, Recyclables, or Compostables earlier than the regular collection day due to a holiday. Commercial collections may be made one (1) day early only with the consent of the Commercial Customer. Holiday scheduling information shall be included in written program materials, on the Contractor's web site, and by press releases to general news media in the Federal Way area by the Contractor the week prior to the holiday affecting service. 4.1.7 Inclement Weather The Contractor shall provide all collection services unless weather conditions are such that the Contractor determines continued operation would result in danger to the Contractor's staff, area residents, or property. In that event,the Contractor shall collect only in areas that do not pose a danger. When inclement weather occurs, the Contractor shall notify the City by telephone or email of operation plans by collection sector by 6:00 a.m. for that business day. Once Contractor vehicles are on-route, all City of Federal Way 9 July,2019 Comprehensive Garbage, Recyclables,and Compostables Collection Contract areas missed due to hazardous conditions shall be confirmed by a route supervisor, and an update of missed collections by Customer type and vicinity shall be reported to the City not later than 6:00 p.m. that business day. To the extent practical, the Contractor shall coordinate missed collections in Single- Family Residence areas so that either all or none of their materials are collected. The Contractor shall provide automated notification calls, texts, or e-mails (at Customers' preference) to all Customers missed that day by 6:00 p.m., with information about the planned make-up service schedule by material type. As conditions change, the Contractor will also promptly update its website with collection status and detailed Customer instructions specific for each impacted service day. On each inclement weather day, the Contractor shall release notices to local newspapers and radio stations notifying residents of the modification to the collection schedule. For all Customers, the Contractor shall collect reasonable accumulated volumes of materials equal to what would have been collected on the missed collection day(s) from Customers at no extra charge. Following notification to the City, the Contractor will be provided temporary authorization to perform collection services after regular collection hours and/or on Saturdays following disruptions due to weather in order to finish collection routes. The Contractor shall handle weather-related service interruptions as follows: 1. Single Family Customers: Make-up collection for Garbage, Recyclables, and Compostables shall occur on that Customer's service day the following week. 2. The Contractor shall provide make-up collection service for Garbage, Recyclables, and Compostables from Multifamily Complex and Commercial Customers as soon as weather conditions allow safe operations. In the event inclement weather prevents service on the same scheduled Single-family Residence collection day(s) two or more weeks in a row (for example, no collection service for Tuesday Customers two weeks running), make-up collection will be made on the next possible day. In these cases, the Contractor shall not wait for the regularly scheduled collection day the following week to service that area. The Contractor and City will develop and implement a weather-related operations and communications protocol to more specifically address management of service disruptions. This protocol will detail pre- event and post-event inclement weather designation and recovery plans, as well as identifying potential temporary collection sites. The inclement weather/disruption in service requirements in the preceding paragraphs may be changed upon mutual written agreement of the Contractor and City at any time during the term of this Contract to better serve Customers. Weather policies shall be included in program information provided to Customers and on the Contractor's city-specific webpage. City of Federal Way 10 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract 4.1.8 Suspending Collection from Problem Customers The City and Contractor acknowledge that, in rare cases, some Customers may cause disruptions or conflicts that make continued service to that Customer unreasonable.Those disruptions or conflicts may include, but not be limited to, repeated damage to Contractor-provided containers, repeated suspect claims of timely set-out followed by demands for return collection at no charge, repeated unsubstantiated claims of Contractor damage to a Customer's property, repeated contamination of Recyclables or Compostables, repeated instances of Unacceptable Waste included in Garbage, or other such problems. The Contractor shall make every reasonable effort to provide service to those problem Customers; however, the Contractor may deny or discontinue service to a problem Customer after prior written notice is given to the City of the intent to deny or discontinue service, including the name, service address, reason for such action, and whether reasonable efforts to accommodate the Customer and provide services have occurred and failed. If the Customer submits a written appeal to the City objecting to the Contractor decision, the City may, at its discretion, intervene in the dispute. In this event, the decision of the City shall be final. The City may also require the denial or discontinuance of service to any Customer who is abusing the service or is determined to be ineligible. 4.1.9 Missed Collections If Garbage, Recyclables, or Compostables are set out inappropriately, improperly prepared, or contaminated with unacceptable materials, the Contractor shall place in a prominent location a written notification tag in accordance with the Contractor's Contamination Reduction Plan that identifies the specific problem(s) and reason(s) for rejecting the materials for collection. Failure to provide proper written notification to Customers, per the Contamination Reduction Plan referenced in Section 4.1.11, of the reason for rejecting materials for collection shall be considered a missed collection and subject to performance fees due to lack of proper Customer notification. The failure of the Contractor to collect Garbage, Recyclables, or Compostables that have been set out by a Customer in the proper manner on the appropriate day shall be considered a missed collection, and the Contractor shall collect the materials from the Customer within one business day of the Contractor's receipt of notification of the missed pick-up. The Contractor shall maintain an electronic record of all calls related to missed collections and the response provided by the Contractor. Such records shall be made available for inspection upon request by the City, and the information shall be included in monthly reports. (See Reporting requirements set forth in Section 4.3.4). If the Contractor is requested by the Customer to make a return trip due to no fault of the Contractor, which the Contractor can prove through documentation (e.g., the Containers were not placed at the curb on time and the driver documented that fact in a log, with a photograph, etc.), the Contractor may charge the Customer an additional return trip fee for this service, provided the Contractor notifies the Customer of this charge in advance and the Customer agrees to payment of the return trip fee. The Contractor will not be liable for a missed collection in such case. City of Federal Way 11 July,2019 Comprehensive Garbage, Recyclables,and Compostables Collection Contract 4.1.10 Same Day Collection Garbage, Recyclables, and Compostables collection shall occur on the same regularly scheduled day of the week for Single-Family Residence Customers. The collection of Garbage, Recyclables, and Compostables from Multifamily Complexes and Commercial Customers need not be scheduled on the same day. 4.1.11 Requirement to Recycle and Compost and Quality Assurance The Contractor shall recycle or compost all Source-separated Recyclables and Compostables collected, unless express prior written permission is provided by the City.The Contractor shall use facilities that: Process materials to a high standard to maximize the recovery and recycling of all incoming recyclable and compostable materials; • Are operated to minimize cross-contamination of materials that would result in otherwise Recyclable materials being misdirected to a market or disposal where they would not be recovered; Are designed and operated to minimize the residual stream of otherwise recoverable materials destined for disposal. • Have sufficient preprocess and screening staff and equipment to ensure that otherwise recoverable materials are not cross-contaminated and rendered non-recyclable due to the nature of the processing facility. The City and Contractor agree that the Contractor is being fully compensated to recycle or compost these collected materials, and that maximum cost-effective diversion of Recyclables and Compostables from disposal is a primary objective of the services provided under this Contract. Concurrently with the start of this Contract, the Contractor shall implement a Contamination Reduction Plan for Recyclables and Compostables for tagging, probationary periods, material rejection, and suspension of service. Contamination Reduction Plan elements will be highlighted that differ between collection sectors (Single-Family, Multifamily, Commercial, and Drop-box). The Contamination Reduction Plan will address thresholds for when contamination levels trigger Customer contact, when to place a Customer on service probation for possible discontinued collection, when to suspend collection service and remove the subject Carts or Containers, and finally but not limited to, procedures to allow a Customer to reinstate and resume service after it has been suspended after following established contamination reduction protocols. The Contractor shall implement the Contamination Reduction Plan for all Customers and shall notify the City via email of any Customer being charged contamination fees or facing service suspension. Specific actions are listed in Section 4.3.5 for the Contractor to address contamination issues at Multifamily Complexes. The Contractor and City shall annually update these procedures to ensure that contamination problems are addressed promptly and fairly for all sectors. No later than November 1 of each year of the Contract, the Contractor and/or City shall propose any desired changes to the Contamination Reduction Plan for the following calendar year. The Contractor and City shall mutually agree upon changes to the plan by December 31 of each year to continuously improve Recyclables and Compostables material quality. City of Federal Way 12 July,2019 Comprehensive Garbage, Recyclables,and Compostables Collection Contract The City reserves the right to engage in product stewardship and/or waste prevention activities, and Contractor acknowledges that product stewardship systems may alter the composition or quantity of Recyclables set out for collection. Based on waste prevention, product stewardship efforts, or changed market conditions, the City may elect to remove one or more materials from the Exhibit C list. The Parties agree to determine if such removal from the Exhibit C list creates significant costs or savings, and to explore changes in compensation per Section 5.3. 4.1.12 Routing, Notification, and Approval The Contractor shall indicate, on a map acceptable to the City, the day of the week Garbage, Recyclables, and Compostables shall be collected from each Single-family Residence. The Contractor may change the day of collection by giving notice at least thirty (30) days prior to the effective date of the proposed change and obtaining written approval from the City. On the City's approval, the Contractor shall provide affected Customers with at least fourteen (14) days written, telephone, and/or e-mail notice of pending changes of collection day. The Contractor shall obtain the prior written approval from the City of the notice to be given to the Customer; such approval shall not be unreasonably withheld. 4.1.13 Vehicle and Equipment Type/Age/Condition/Use The Contractor shall use new 2020 or later model year collection vehicles for Garbage, Recyclables, and Compostables collection services performed under this Contract. Back-up vehicles used fewer than thirty (30) operating days a calendar year shall not be subject to the age that apply to regularly-used vehicles, but shall be presentable, shall be in safe working order, and shall be subject to all other conditions of this section. The accumulated annual use of individual back-up vehicles shall be reported in the Contractor's monthly report. Vehicles used in the performance of this Contract shall be of sufficient size and dimension to provide service to all Customers, regardless of location. In some cases, this may mean that a small collection vehicle, capable of servicing narrow and/or tight locations-must be used, and the Contractor shall procure, maintain, and operate those vehicles to ensure collection services are provided throughout the Service Area. Vehicles shall be maintained in a clean and sanitary manner, and shall be thoroughly washed at least once each week. All collection equipment shall have appropriate safety markings, including all highway lighting, flashing and warning lights, clearance lights, and warning flags, all in accordance with current statutes, rules, and regulations. Equipment shall be maintained in good condition at all times. Vehicles shall be repaired and/or have damaged areas repainted upon showing rust on the body or chassis or at the request of the City. All parts and systems of the collection vehicles shall operate properly and be maintained in a condition compliant with all federal, state, and local safety requirements and be in a condition satisfactory to the City.All vehicles shall be equipped with variable tone or proximity activated reverse movement back-up alarms. City of Federal Way 13 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract The Contractor shall maintain collection vehicles and Containers to ensure that no liquid wastes (e.g., Garbage or Compostables leachate) or oils (e.g., lubricating, hydraulic, or fuel) are discharged to Customer premises or streets. Any equipment not meeting these standards shall not be used within the Service Area until repairs are made. All collection and route supervisor vehicles used by the Contractor shall be equipped with a minimum 10-gallon capacity spill kit. Clean-up of any discharge of liquid wastes or oils that may occur from Contractor's vehicles or Containers shall be initiated within three (3) hours of being noticed/notified by route staff, customers, or the City, and shall be performed by the Contractor at its sole expense. Such clean-up or removal shall be documented with pictures, and notice of such clean-up shall be provided to the City in writing. The Contractor shall notify the City-designated spill reporting telephone number of any spills that enter drainages within four (4) hours. Failure by the Contractor to clean-up the discharge in a timely fashion to the satisfaction of the City shall be cause for performance fees, as described in Section 6.1. The Contractor shall notify the City and the Customer of any leakage from non-Contractor-owned Containers within four (4) hours of observation so that repairs may be made in a timely manner. No advertising shall be allowed on Contractor vehicles other than the Contractor's name, logo, customer service telephone number, and website address, unless otherwise previously approved in writing by the City. Special promotional messages may be permitted by the City; provided they are either painted directly on vehicles or on placards attached to vehicles. The City's approval must be granted in writing. Vehicle inventory numbers shall be displayed on the passenger(right) door and rear panel of the vehicle body and shall show, in lettering at least 12" high, an abbreviated truck designation number specific to the City. For example, FW-1, FW-2, etc., limited to a two digit letter and numeral to aid in rapid identification of vehicles to allow more precise reporting and correction of any unsatisfactory condition related to specific vehicles. The City may approve a different numbering system proposed by the Contractor provided that it meets the objective of rapid and memorable truck identification All Contractor route, service, and supervisory vehicles shall be equipped with properly licensed two-way communication equipment, capable of communicating within the entire Service Area. Collection vehicles shall also be equipped with back-up cameras, as well as route-recording cameras integrated with their on-board route management system. All collection vehicles shall be equipped with global positioning systems ("GPS"), as well as an on-board computer and data tracking system to track route progress and log non-set-outs, extras, and other service issues. The system shall incorporate photo documentation of all persistent on-route service issues for a particular Customer with repeated complaints. The Contractor's drivers shall be fully trained and required to use these systems. The resulting data shall be uploaded to the Contractor's Customer service database no less than hourly to allow Customer service and route management personnel to be fully apprised of route progress, and be able to address misses and other Customer inquiries in near real-time. City of Federal Way 14 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract 4.1.14 Container Requirements and Ownership Contractor Garbage fees in Exhibit B include all costs of the associated Containers unless Container rental for a particular service is specifically listed in Exhibit B, such as rent for Drop-box Containers. Single-Family Residence, Multifamily Complex, and Commercial Customers must use Contractor- provided Containers for their initial Container of Garbage collection service, with the exception of compacting Drop-box Containers, which may be Customer-owned or leased from other parties. Plastic bags or Cans may be used for excess volumes of Garbage, but not as a Customer's primary container. All micro-cans, Cans, and Carts made obsolete at the start of this Contract that are unwanted by the Customer shall be collected by Contractor and reused or recycled at no additional charge during the first thirty (30) days following the Date of Commencement of Service. In the event the Customer retains and uses a Can for Extra Units, the Contractor shall handle the Customer-owned Garbage Container in such a way as to prevent undue damage. The Contractor shall be responsible for rectifying all Contractor- caused unnecessary or unreasonable damage to Customer-owned Containers. All Contractor-provided Containers shall be permanently, clearly, and prominently molded-in, molded- on, imprinted, or otherwise labeled in a fashion that any reasonable person can readily determine the size capacity and material preparation requirements of the Container. Contractor-provided Containers shall not be screened, molded-in, molded-on, imprinted, or otherwise permanently labeled with the Contractor's logo or company name. All Contractor-provided Containers shall be delivered in fully working condition without needed maintenance, repairs, and/or painting, and free of residue and odors from prior use. In the event that a particular Customer repeatedly damages a Container or requests more than one replacement Container during the term of the Contract or due to negligence or misuse, the Contractor may charge the Customer for the depreciated value of the Container and shall forward in writing the Customer's name and address to the City with a full explanation of incident(s). In the event that the problem continues, the Contractor may discontinue service to that Customer, provided the City provides prior written approval. 4.1.14.1 Garbage, Recyclables, and Compostables Carts The Contractor shall provide a 20-, 35-, 64-, and 96-gallon Garbage Carts for the respective level of Garbage collection, 35-, 64-, and 96-gallon Carts for Recyclables collection, and 35-, 64-, and 96-gallon Compostables Carts for Compostables collection. All Carts shall be manufactured from a minimum of fifteen percent (15%) post-consumer recycled plastic, with a lid that will accommodate a label. Carts shall be provided to requesting Customers within seven (7) days of the Customer's initial request. All Contractor-provided Carts shall be maintained by the Contractor in good condition for material storage and handling; contain no jagged edges or holes; contain wheels or rollers for movement and be equipped with an anti-skid device or sufficient surface area on the bottom of the container to prevent unwanted movement. Carts shall contain instructions for proper use, including any Customer actions City of Federal Way is July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract that would void manufacture warranties (such as placement of hot ashes in the container causing the container to melt), and procedures to follow to minimize potential fire problems. Collection personnel shall proactively note damaged hinges, holes, poorly functioning wheels, and other similar repair needs for Contractor-provided Carts (including those for Garbage, Recyclables, and Compostables), and forward written or electronic repair notices that business day to the Contractor's service personnel. Repaired or replacement carts shall be provided within seven (7) days at the Contractor's expense. Any Cart that is damaged or missing due to an accident, collection truck mechanical error, act of nature or the elements, fire, or theft or vandalism by a third party shall be replaced no later than three (3) business days after notice from the Customer or the City at the Contractor's expense. In the event that a Cart is inadvertently lost into a collection vehicle during collection due to mechanical or operator error, the Contractor shall inform the Customer that business day. All Cart repairs and replacements shall be at no charge to the Customer unless the Customer's negligence has caused the damage. 4.1.14.2 Detachable Containers and Drop-box Containers The Contractor shall furnish and install 1-, 1.5-, 2-, 3-, 4-, 6-, and 8-cubic yard Detachable Containers, and 10-, 20-, 25-, 30-, and 40-cubic yard un-compacted Drop-box Containers to any Customer who requires their use for storage and collection of Garbage or Recyclables within three (3) days of the Customer's request. Containers shall be located on the premises in compliance with any related ordinance, and a manner satisfactory to the Customer and for collection by the Contractor. The Contractor shall charge rent for temporary and permanent Drop-box Container service in accordance with Exhibit B.The Contractor may not charge Customers any additional fees, charges, rates, or any expenses in connection with Drop-box Container service other than the applicable fees listed in Exhibit B. Detachable Containers shall be watertight and equipped with tight-fitting metal or plastic covers; have four (4) wheels for Containers 4-cubic yards and under unless site-specific conditions (slope or service access) dictate the use of a non-wheeled Container; be in good condition for Garbage, Compostables, or Recyclables storage and handling; be safe for the intended use; and, have no leaks, jagged edges, or holes. Drop-box Containers shall be all-metal, and if requested by a Customer, equipped with a tight- fitting screened or solid cover operated by a winch in good repair. The Contractor shall contact the City's Fire Marshal and obtain a determination concerning the conditions under which plastic Detachable Containers may be used. The Contractor may use plastic Detachable Containers at all locations where allowed by the City's Fire Marshal. Each plastic Detachable Container shall be marked with an additional sticker warning Customers and the Contractor's staff where the Container may be placed as determined by the City's Fire Marshal. Detachable Containers shall be cleaned, reconditioned, and repainted (if necessary), at the Contractor's expense before being delivered to a Customer. Steel Containers shall be repainted as needed, or upon notification from the City. The Contractor shall provide a fee-based On-call Container cleaning service to Customers. City of Federal Way 16 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract All Containers on Customers' premises are at the Contractor's risk and not the City's. The Contractor shall repair or replace within one (1) business day any Container that was supplied by or taken over by the Contractor and was in use if the City personnel, King County Health Department inspector, or other agent having safety or health jurisdiction determines that the Container fails to comply with reasonable standards or constitutes a surface water contamination, health, or safety hazard. The Contractor shall place Detachable Containers in areas mutually agreed upon by the Contractor and Customer with the least slope and best vehicle access possible. For Customers that must stage their Detachable Containers on Public Streets or on significantly sloped hills,the Contractor shall make a good faith effort to work with the Customer to ensure that Detachable Containers are not left unattended in potentially problematic staging areas and are sufficiently restrained such that the Container may not roll and cause harm to persons or property. The Contractor may require a Customer to attend to the Containers immediately prior to and after collection. Any disputes arising between the Contractor and a Customer as to what constitutes a "significantly sloped hill" or a "safety hazard" shall be submitted in writing to the City, and the City's decision shall be final. Containers shall be replaced after emptying in the same location as found, with all lids closed. Customers may elect to use Containers from other sources, and shall not be subject to discrimination by the Contractor regarding collection services, provided that such Containers are compatible with the Contractor's collection equipment; however, Containers owned or secured by Customers must be properly labeled with Contractor-provided stickers to be eligible for collection (except in the case of compactor Containers). The Contractor is not required to service Customer Containers that are not compatible with the Contractor's equipment. 4.1.14.3 Ownership At the end of the Contract Term or in the event the Contract is terminated for any reason, any or all Containers used by Contractor to provide Contract Services (including any Big Belly litter receptacles), shall, at the option of the City, revert to City ownership without further compensation to the Contractor. Containers that do not revert to City ownership shall by removed from Customer locations by the Contractor within thirty (30) days of the expiration of this Contract. Temporary Containers, Compactor Drop-boxes leased to Customers outside of this Contract, and all Containers held in reserve at the Contractor's yard and not actively in service at a Customer location are excluded from this provision. The City may elect to assign this potential ownership of said Containers to a third-party, and shall provide written notice to the Contractor. Any remaining warranties associated with the Containers described herein shall be transferred to the City or the City's assignee. The City in advance accepts all such Containers in their "as-is, where-is" condition and without any express or implied warranty by the Contractor of any kind, including but not limited to any warranty of fitness for any particular purpose or any warranty of merchantability. As between the City and the Contractor, the City assumes all risks of loss or liability on account of the City's exercising of its rights under this Section 4.1.14.3 or any use made of any such Containers after they become the property of the City or assignee of the City. City of Federal Way 17 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract 4.1.14.4 Container Colors and Labeling Contractor-provided Carts and Detachable Containers for Recyclables shall be blue, Compostables Carts shall be green, and Carts and Detachable Containers for Garbage shall be grey. Specific Container colors shall be approved in writing by the City prior to the Contractor's initial order of new Containers. All Carts, including new and those in place at the beginning of this Contract, shall be labeled with material preparation, and contact information that includes both the (253) 833-3333 customer service phone number and the City's website address. All Carts shall be embossed or labeled with the type of material to be placed in the cart with lettering no less than two inches high on both sides of the Cart. All label messaging and embossed lettering shall be approved by the City prior to ordering by the Contractor. Label location and label placement guidelines on Carts shall be subject to the City's prior approval. Labels shall be reapplied when faded, damaged, or upon the City or customer request. If the Garbage, Recycling, or Compostables collection program instructions on affixed labels becoming obsolete, the Contractor at their sole expense shall produce and affix labels featuring current information on all Carts. All Detachable Containers and Drop-box Containers to be used for Garbage or Recyclables collection shall have materials preparation instructions and telephone/contact information, including both a customer service phone number and a website address, printed on a sticker, and subject to the prior written approval of the City. All Detachable Containers and Drop-box Containers to be used for Garbage or Recyclables shall have a sticker affixed that states: "Leaky dumpster? Damaged Lid?" and provides the Contractor's applicable phone number to call for repair or replacement. Information shall be printed in a size that is easily read by the users, on durable UV-resistant label stock squarely affixed to each Container. All labels shall be approved in writing by the City prior to ordering by the Contractor. Label location and label placement guidelines on Containers shall be subject to the City's prior written approval. All Contractor-provided Containers shall be relabeled by the Contractor if labels fade or are unreadable, or upon City's request for any individual Container. 4.1.14.5 Container Weights The Contractor shall not be required to lift or remove materials from any Container exceeding the safe working capacity of the Container, lifting mechanism or collection vehicle. For Drop-box Containers, the combined weight of the Drop-Box and contents must not cause the collection vehicle to exceed legal road weight limits. Any loose Extra Units that are not placed in a Container and must be manually loaded shall be limited to fifty(50) pounds per bag or bundle unless otherwise authorized by the Contractor. 4.1.14.6 Container Removal Upon City or Customer Request The Contractor shall remove all Containers upon service cancellation within seven (7) days after the final service date for which Customer payment is anticipated, or upon three (3) days of specific Customer, property manager, property owner, or the City's request. Failure to remove Containers within the City of Federal Way 18 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract specified timeline shall be subject to the same performance fees as delayed Container delivery for that Customer sector. The contents of removed Containers shall be managed as if they were collected on a regular route (e.g., Recyclables shall be recycled, Compostables shall be delivered for composting). The disposal or recycling of materials accumulating in the Contractor's Container at the former Customer's location after the final Customer-paid collection shall be at the Contractor's cost, not the former Customer's cost. 4.1.15 Inventory of Vehicles and Facilities The Contractor shall provide to the City, on the Date of Commencement of Service of this Contract, a complete initial inventory of the vehicles and facilities to be used in the performance of this Contract. The inventory shall include each vehicle (including chassis model year, type of body, material collected, capacity, model, and vehicle identification number) and each facility to be used in performance of this Contract (including address and purpose of the facility). The Contractor may change vehicles and facilities from time to time, and shall include the revised inventory in the monthly report provided for in Section 4.3.4.1.The Contractor shall maintain vehicles and facilities levels during the performance of this Contract at least equal to those levels described in the initial inventory. The City reserves the right to request maintenance history logs for vehicles or equipment during the performance of this Contract. 4.1.16 Spillage and Leakage of Vehicle Contents All materials collected by the Contractor shall be completely contained in collection vehicles at all times. Hoppers on all collection vehicles shall be cleared or emptied frequently to prevent blowing or spillage of debris. All Drop-Box loads (both open and compactor) shall be properly and thoroughly covered or tarped to prevent any spillage of material prior to Contractor vehicle entering any Private Road or Public Street. Any Contractor-caused spillage or leakage of materials, whether reported by Customers, Contractor employees, or the City, shall be cleaned up or removed by the Contractor within four (4) hours of occurrence at Contractor's sole expense. Such spillage or leakage shall be contained immediately by Contractor employees, including immediate deployment of on-board "spill kits" to prevent or limit any materials from entering the City's municipal stormwater system. The Contractor shall develop spill response procedures for review and approval by the City before initiating any work under this Contract. Prior to operating any vehicle in the City, all Contractor vehicle drivers shall be provided with hands-on training on the location, maintenance, and use of"spill kits" and associated containment and notification procedures. Such training shall be provided to all vehicle drivers at least annually. The Contractor shall be responsible for reimbursement of all City-incurred costs in the event that City staff or agents subsequently provide spill containment or clean-up of spillage or leakage caused by the Contractor. In the event of leakage from Contractor vehicles or any Containers, the Contractor shall notify the designated City contact and provide documentation including pictures taken before and after clean-up or removal, along with incident description and location, how and when Contractor learned of the City of Federal Way 19 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract incident, and a summary of measures used to correct the incident. This information will be reported via e-mail to the Contract administrator within one (1) business day of the incident. If the leakage is due to faulty door or gate seals on Contractor's equipment, repairs shall be completed before the equipment returns to operation in the City. Any Contractor-supplied Container reported to be leaking by the City, Contractor employees, or Customers shall be replaced by the Contractor within one (1) business day of notification. Leakage or spillage not cleaned up or removed by the Contractor within the required time frame shall be cause for performance fees as described in Section 6.1, and may also be subject to fines and penalties pursuant to City municipal code. Contractor expressly acknowledges it is solely responsible for any local, state, or federal violations which may result from leakage or spillage resulting from Contractor's operations. Failure of the Contractor to comply with all clauses in this Section shall be cause for performance fees, as described in Section 6.1. 4.1.17 Disruption Due to Construction The City reserves the right to construct any improvement or to permit any such construction in any Public Street in such manner as the City may direct, which may have the effect for a time of preventing the Contractor from traveling the accustomed route or routes for collection; However, the Contractor and the City shall develop a reasonable workaround to enable the Contractor to continue to collect Garbage, Recyclables, and Compostables to the nearest extent possible as though no interference existed upon the streets or alleys normally traversed. These services shall be performed at no extra fee or cost to the City or the Contractor's Customers. 4.1.18 Contractor Labor Negotiations, Strike Contingency Planning, and Performance During Labor Disruption No later than ninety (90) days prior to the expiration of any labor agreement associated with services performed under this Contract,the Contractor shall provide the City in writing with its planned response to labor actions that could compromise the Contractor's performance under this Contract. The Contractor-prepared Strike Contingency Plan shall address in detail: 1. The Contractor's specific staffing plan to cover Contract services, including identification of staff resources moved from out-of-area operations and the use of local management staff to provide basic services. The staffing plan shall be sufficient to provide recovery of full operations within one (1)week following the initiation of the disruption. 2. Contingency training plans to ensure that replacement and management staff operating routes are able to continue to collect route data and follow collection and material delivery procedures for all material streams collected from Customers. 3. Identification of staffed temporary Drop-box Containers or staffed packer truck locations for all material streams. For all sites identified in the Contractor-prepared Strike Contingency Plan, the City of Federal Way 20 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract Contractor shall list the property owner/lessee's contact information and the date on which permission for temporary use was received. The City shall review these locations, after which the City shall approve or deny in writing use of specific locations. 4. A recovery plan to address how materials will be collected in the event of a short-notice disruption (e.g., a wildcat strike) that does not allow the Contractor to collect all materials on their regular schedule within one (1)week following the initiation of the disruption. The Contractor shall keep the City informed of the status of active labor negotiations on a timely basis. During the active negotiation phase near the end of labor contracts with Contractor employees or at any time when strike authorization is under active consideration by Contractor's employees, the Contractor shall keep the City informed on a daily basis. In the event that labor disruptions of any kind result in reductions in service delivery, the Contractor shall inform the City within three (3) hours by phone and e-mail of the nature and scope of the disruption, as well as the Contractor's plans for activating Strike Contingency Plan elements. The Contractor shall report to the City via e-mail the areas (per a detailed map) and customer counts of served and un-served customers by material stream and service sector at the close of each service day on which collection operations have been impacted. During recovery from the impacts of an active Labor Disruption, the Contractor shall provide make-up collection on Saturday for all Single-family Garbage, Compostables, and Recyclables collection Customers missed as a result of the Labor Disruption. In the event that a disruption lasts more than one (1) week for Garbage and Compostables or two (2) weeks for Recyclables for Single-family Residential Customers, the Contractor with approval of the City shall provide staffed Drop-box Containers and/or staffed packer trucks for Customer use for each affected material stream in approved locations throughout the affected service areas. The Contractor will also provide the collection of the equivalent volume of each material that would normally have been collected if no Labor Disruption had occurred, at no additional charge on the next regular collection day for each material. The City and Contractor agree that the following special compensation and performance fees reflect the best estimate of the impacts of the Labor Disruption to Customers and the City. (In addition to any regularly due Administrative fee) The Contractor shall pay the City monthly by the tenth day of the following month: 1. A performance fee of two thousand five hundred dollars ($2,500) a day for each day of Labor Disruption from the 1St day to the 7th day of the Labor Disruption; 2. A performance fee of five thousand dollars ($5,000) a day for each day of Labor Disruption from the 8th day to 14th day of the Labor Disruption; and 3. A performance fee of ten thousand dollars ($10,000) a day for each day of Labor Disruption for every day beyond the 14th day of Labor Disruption. The performance fees listed as 1 through 3, above, are intended to apply to any complete work stoppage where alternative but substantially equivalent service by non-striking employees is not provided by the Contractor or otherwise. In the event substantially equivalent service is provided by the Contractor through the employment of non-striking employees at any point during the course of the City of Federal Way 21 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract labor disruption, the Contractor is entitled to reduce the amount of the performance fees that otherwise would be due on a pro-rata basis, based on the percentage of Contract service provided to Customer provided on that day. Given the nature of the array of pervasive service interruptions arising from labor disruptions, the Contractor shall not be allowed any cure period opportunity; provided, however, that the City may elect to receive the equivalent value of additional services, as negotiated, in lieu of some or all of these labor disruption-specific performance fees. The Contractor's failure to comply with the Contractor-prepared Strike Contingency Plan of this section shall be subject to a special fee of five hundred dollars ($500) per day for its non-compliance during the Labor Disruption event as determined solely by the City.This special fee is separate compensation to the City for the Contractor's failure to plan and execute the provisions of this section. The special fee shall be paid to the City within thirty(30) days of the Contractor's receipt of the City's invoice. Fees paid by the Contractor under the terms of this Section 4.1.18 are not regular performance fees for the purposes of Section 6 and shall not be counted in the cumulative performance fee default threshold referenced in Section 6.2 (6). 4.1.19 Site Planning and Building Design Review The Contractor shall, upon request and without additional cost, make available site planning assistance to either the City and/or property owners or their representatives. The site planning assistance shall be available for all new construction or remodeling of buildings and structures within the Service Area, and shall address the design and planning of Garbage, Recyclables, and Compostables container storage and Contractor service access areas and their location upon the site of the proposed construction or remodeling project. Contractor planning assistance for optimizing loading docks and other areas shall also be available for existing building managers when realigning Garbage, Recyclables, and Compostables services. Contractor planning assistance shall be provided within five (5) working days of request. Assistance shall include, but not be limited to, reviewing and providing comments on building designs and site plans to ensure that those designs and plans incorporate: • Garbage, Recyclables, and Compostables removal areas and their location upon the site of the proposed construction or remodeling project; • Adequate floor and vertical space for the storage and collection of Containers for all materials; • adequate access for vehicles to collect and empty Containers, including overhead clearance, turning radius, and access that does not require backing across sidewalks or violating any City code; • Avoidance of surface water drains and ditches when considering Container locations and developing strategies for containment of any potential leaks; and, • Strategies to reduce interior and exterior noise and emissions. All communications regarding this process shall be conducted electronically via email. City of Federal Way 22 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract 4.1.20 Safeguarding Public and Private Facilities Contractor shall protect all public and private improvements, facilities, and utilities whether located on public or private property, including, but not limited to, streets, curbs, signs/posts, light poles, and planting strips. If such improvements, facilities, utilities, or streets are damaged as a result of Contractor's operations, Contractor shall notify the City in writing of all damage within four (4) hours, and Contractor shall repair or replace the same or pay the City for the costs of repairs, including overhead and administrative costs. If the damage creates a public safety issue that requires an immediate response, Contractor shall, along with notifying the City in writing, call the City to inform them of such matter. If Contractor fails to do so within seven (7) days unless mutually agreed, the City shall cause repairs or replacement to be made, and the cost, including overhead and administrative costs, of doing so shall be paid by the Contractor. 4.1.21 Transition and Implementation of Contract The Contractor shall develop, with the City's input and prior written approval, and submit to the City no later than one hundred and twenty days (120) days after the Date of Execution of this Contract, a Transition and Implementation Plan for introducing the new and revised services to the different Customer sectors (i.e., Single-family, Multifamily Complex, and Commercial Customers), and detailing a specific timeline as to when different activities and events will occur, including details of Container delivery, how different events impact other events in the timeline and the process to be used to ensure that implementation occurs with no disruption. The Transition and Implementation Plan shall cover the entire period following the Date of Execution of this Contract, up through and including the six (6) month period following the Date of Commencement of Service. The Contractor shall separately describe in detail what is involved with each of the activities and events listed in the timeline. The Transition and Implementation Plan shall specifically address how the Contractor intends to proceed in the event of inclement weather and what contingency plans will be in place to accelerate implementation if Container delivery or other planned activities are impacted by inclement weather. The Contractor shall be responsible for funding all the design, development, printing, sorting, mail prep, delivery, and mailing costs, including the cost of the postage-prepaid mail-back cards and any costs associated with the website ordering services, and of all new and continuing service and educational materials described above and needed to comply with the Transition and Implementation Plan outreach described in this section of the Contract. Unless otherwise directed by the City, any additional promotional, educational, informational, and outreach materials provided by the Contractor to Customers in connection with the initial transition and implementation of the Contract shall be designed, developed, printed, and delivered by the Contractor, at the Contractor's cost, and subject to the City's prior review and written approval and the City's final approval as to method of delivery. The City will be provided a minimum of two (2) weeks to review the outreach materials included in the Contractor's Transition and Implementation Plan schedule to allow sufficient time for the City's prior review and written approval. City of Federal Way 23 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract 4.1.22 Performance Review The City may, at its option, and upon reasonable notice to the Contractor, conduct a review of the Contractor's performance under this Contract. If conducted,the performance review shall include, but is not limited to, a review of the Contractor's performance relative to requirements and standards established in this Contract, including Customer service standards. The Contractor agrees to fully cooperate with the performance review and work with City staff and consultants to ensure a timely and complete review process. The results of the performance review shall be presented to the Contractor within thirty (30) days of completion. Should the City determine that the Contractor fails to meet the Contract performance requirements and standards, the City shall give the Contractor written notice of all deficiencies. The Contractor shall have sixty (60) days from its receipt of notice to correct deficiencies to the City's satisfaction. If the Contractor fails to correct deficiencies within sixty (60) days, the City may allow the Contractor additional time to comply, accept other remedies for the service failure, or proceed with the contract default process pursuant to Section 6.2 of this Contract, at the City's sole option. The costs of the development and implementation of any action plan required under this Section 4.1.22 or Section 6.1 for the purpose of addressing failures on the part of the Contractor to perform in accordance with the terms and conditions of this Contract shall be paid for solely by the Contractor, and the costs of developing or implementing such action plan shall not be passed on to Customers or the City, or included in rates or fees charged to Customers. The City may, at its option, and upon reasonable notice to the Contractor, design and implement an alternative annual Contract compliance monitoring program with or without Contractor performance incentives. If such a program is desired by the City, the City and Contractor agree to negotiate in good faith the monitoring methodologies used to ensure accurate and unbiased sampling of performance data. The City shall bear the costs of City staff, City-retained consultants and performance incentives (if used) and the Contractor shall bear the costs of Contractor staff and route costs to perform the monitoring. 4.1.23 Continual Monitoring and Evaluation of Operations The Contractor's supervisory and management staff shall be available to meet with the City at either the Contractor's office or City's offices, at the City's option, on a weekly basis during the period three (3) months before and two (2) months after the Date of Commencement of Service and monthly throughout the term of the Contract to discuss operational and Contract issues. The Contractor shall continually monitor and evaluate all operations to ensure that compliance with the provisions of this Contract is maintained. The City may periodically monitor collection system parameters such as participation, Container condition, contents weights, and waste composition.The Contractor shall assist and fully cooperate with the City by coordinating the Contractor's operations with the City's periodic monitoring to minimize inconvenience to Customers, the City, and the Contractor. The Contractor also shall provide full access to equipment, processing facilities, route and Customer service data, safety records, and other City of Federal Way 24 July,2019 Comprehensive Garbage, Recyclables,and Compostables Collection Contract applicable information. The City's review of Contractor activities and records shall occur during normal Office Hours and shall be supervised by the Contractor's staff. 4.1.24 Collection/Disposal Restrictions Unless otherwise directed by the City, all Garbage collected under this Contract, as well as residues from processing Recyclables and Compostables (to the extent required for the City to comply with its Solid Waste Interlocal Agreement with King County), shall be delivered to the King County Disposal System in compliance with all King County rules regarding such disposal. On any particular route, the Contractor shall collect Garbage and deliver it directly to the King County Disposal System, without adding material from routes or customers in other jurisdictions, unless prior written authorization is provided by the City for that particular route. Garbage containing obvious amounts of yard debris shall not knowingly be collected from Customers and instead prominently tagged with a written notice informing the Customer that King County does not accept yard debris mixed with Garbage for collection. The Contractor shall not knowingly collect or dispose of Unacceptable Waste or other materials that are either restricted from disposal or would pose a danger to collection employees. Whenever Contractor rejects or does not collect materials for this reason, the Contractor shall leave a written notice in a prominent location with the rejected materials to describe why rejected materials were not collected and providing the Customer with a contact for further information about proper disposal options for such materials. Title to and liability for any Unacceptable Wastes that are included with any materials collected under this Contract by Contractor despite the City's and Contractor's attempts to prevent the inclusion of such materials shall not pass to Contractor, but shall remain with the party from whom such Unacceptable Waste or any such other materials or substances is received. Garbage collected by the Contractor may be processed by the Contractor to recover recyclable material; provided, however, that the residual is appropriately disposed of within the King County Disposal System. The processing of such recyclable material shall only be undertaken with the prior written approval of King County and the City and in accordance with the Solid Waste Interlocal Agreement between King County and the City. Contractor in all such instances shall charge Customers no more than the equivalent Garbage disposal fee within the King County Disposal System or such other disposal fee as the City reasonably directs the Contractor to charge. In addition, hauling fees charged by the Contractor in such instances shall be no higher than those provided for in Exhibit B. In the event that the City wishes to conduct a waste composition analysis, the Contractor, upon reasonable notice from the City, shall deliver collected Garbage from one or more routes to the designated sorting site and shall coordinate with the City to ensure successful sampling. In the event that the sorted Garbage requires delivery to a County authorized disposal site, the City shall pay the Contractor for that delivery based on the Contractor's standard Container rental and hauling rates. City of Federal Way 25 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract 4.1.25 Emergency Response The Contractor shall assist the City in the event of a disaster or emergency declaration. Contractor services shall be provided as soon as practical upon City direction and paid at the Contract rates in Exhibit B. The Contractor shall keep full and complete records and documentation of all costs incurred in connection with disaster or emergency response, and include such information in the monthly and annual reports required under Section 4.3.4. Contractor shall maintain such records and documentation in accordance with the City's prior written approval and any standards established by the Federal Emergency Management Agency, and at the City's request, shall assist the City in developing any reports or applications necessary to seek federal assistance during or after a federally-declared disaster. 4.1.26 Early Implementation The Contractor's previous contract with the City dated March 1, 2010 shall continue to guide service delivery between the Date of Execution and the Date of Commencement of Service of this new Contract, with the exception that the Contractor and the City agree that certain service improvements shall be implemented no later than September 1, 2019. These improvements are specified in Exhibit B. In the event that any conflict exists between the previous contract and the improved services specified in Exhibit B,the new services shall be adopted in preference to the previous contract standards. 4.2 Collection Services 4.2.1 Single-Family Residence Garbage Collection 4.2.1.1 Subject Materials The Contractor shall collect all Garbage placed at Curbside for disposal by Single-Family Residence Customers all properly prepared and contained materials in and adjacent to Garbage Carts, Cans, and bags. 4.2.1.2 Containers The Contractor shall provide collection Containers to Customers at no additional charge as part of the Customer-chosen service level. Garbage Carts shall be delivered by the Contractor to Single-Family Residence Customers within seven (7) days of the Customer's initial request. Each Customer's initial Container must be Contractor-provided Container, provided that Garbage in excess of the Customer's initial Container may be bundled or placed in a Customer-owned Can or plastic bag. 4.2.1.3 Specific Collection Requirements The Contractor shall offer regular weekly collection of the following service levels: 1. One 20-gallon Garbage Cart; 2. One 35 gallon Garbage Cart; City of Federal Way 26 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract 3. One 64-gallon Garbage Cart; and 4. One 96-gallon Garbage Cart. The Contract shall also offer a service of once per month collection of non-putrescible waste in a 35- gallon Cart. Once each year through the use of an on-demand call-based service, the Contractor shall provide a curbside collection service to handle bulky materials at no additional charge to Single-Family Residence Customers. Each service shall accept two categories of bulky household items: (A) up to one (1) cubic yard of individual small items not larger than three (3) feet by three (3) feet, with each individual item weighing not more than fifty (50) pounds; and (B) up to three (3) larger items, including all appliances (white goods), mattresses, sofas, furniture, barbecues, carpet (in rolls no larger than six (6)feet in length and one (1) foot in diameter) and hot water tanks. The Contractor shall have discretion to refuse any Unacceptable Waste items, if instructions are provided to the Customer for proper disposal. Carry-out charges shall be assessed only to those Customers who choose to have the Contractor move Containers to reach the collection vehicle at its nearest point of access. Carry-out charges shall be assessed in twenty-five (25) foot increments only to those Customers for whom the Contractor must move a Container over five (5) feet to reach the curb at the collection vehicle's nearest point of access. Carry-out service Customers must place their Containers in a location visible from a collection vehicle at street level and along a fully paved access way. Garbage in excess of Container capacity or the subscribed service level shall be collected and properly charged as Extra Units to the Customer; with the exception of excess Garbage collection otherwise required under this Contract at no additional charge to the Customer. The Contractor shall maintain route lists in sufficient detail to allow accurate recording and charging of all Extra Units. Customers shall be allowed to specify that no Extra Units be collected without prior Customer notification (colloquially referred to as a "take no extra" account), which shall be provided by the Single-Family Residence Customer no less than one (1) business day prior to that Customer's regular collection. Collections shall be made from Single-Family Residences on a regular schedule on the same day and as close to a consistent time as possible. The Contractor's employees shall make collections in an orderly and quiet manner, and shall return all Containers, in an upright position, with lids closed and attached, to their original set out location. Extra charges may be assessed for materials loaded so as to lift the Can, or Garbage Cart lid in excess of six (6) inches from the normally closed position. Overweight Containers shall be left at the Curb and tagged with written notification as to why it was not collected. Customers may specify to the Contractor that they may not be charged for Extra Units, in which case any such Containers shall be left at the Curb uncollected and tagged with written notification as to why it was not collected. 4.2.2 Single-Family Residence Recyclables Collection 4.2.2.1 Recyclable Materials Residential Recyclables shall be collected from all participating Single-Family Residences Customers as part of basic Garbage collection services, without extra charge. If operational or recycling processing City of Federal Way 27 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract improvements are made that allow additional materials to be recycled at no additional cost to the Contractor, the Contractor agrees to expand the defined list of Residential Recyclables to cover such materials, subject to prior written approval by the City. The Contractor shall collect Curbside prepared and either called-in or set-out Recyclables as described in Exhibit C. 4.2.2.2 Containers The Contractor shall provide collection Containers to Customers at no charge. The default Recycling Cart size shall be 96-gallons, provided that the Contractor shall offer and provide 35- or 64-gallon Recycling Carts on request to those Single-Family Residence Customers requiring less capacity than provided by the standard 96-gallon Recycling Cart. Recycling Carts shall be delivered by the Contractor to new Single-Family Residence Customers, those Customers requesting replacements, or Customers that had previously rejected their Recycling Cart, within seven (7) days of the Customer's request. 4.2.2.3 Specific Collection Requirements Single-Family Residence Recyclables collection shall occur every-other-week on the same day as each household's Garbage and Compostables collection. Collections shall be made from Residences on a regular schedule on the same day and as close to a consistent time as possible. The Contractor shall collect on Public Streets and Private Roads in the same location as Garbage collection service is provided. The Contractor's employees shall make collections in an orderly, non-disruptive and quiet manner, and shall return Containers with their lids closed and attached to their set out location, and out of any Public Street, in an orderly manner. The defined list of Residential Recyclables in Exhibit C shall be collected from all participating Single- Family Residences as part of basic Garbage collection services, without extra charge. The Contractor shall collect all Residential Recyclables from Single-Family Residences that are placed in Contractor owned Carts or are boxed or placed in a paper bag next to the Customers' Recycling Cart. Recyclables must be prepared as described in Exhibit C and uncontaminated with food or other residues. No limits shall be placed on set-out volumes for Curbside Recyclables, other than those specifically listed in Exhibit C. In the event that large quantities of commercially-generated materials are consistently set out at a Single-Family Residence, the Contractor shall request the resident to use a larger Recycling Cart or use commercial recycling services for the excess volumes. If the resident continues to set out commercial quantities of Recyclables,the Contractor shall notify the City for further action. 4.2.3 Single-Family Residence Compostables Collection 4.2.3.1 Subject Materials Properly-prepared Compostables shall be collected from all Single-Family Residence Customers that subscribe and pay for that service. City of Federal Way 28 July,2019 Comprehensive Garbage, Recyclables,and Compostables Collection Contract 4.2.3.2 Containers The Contractor shall provide one Compostables Cart and collection service to each subscribing Customer at the specified rate and shall also provide additional Compostable Carts and service at the additional Compostable Cart fee provided in Exhibit E to Customers requesting that additional service. The default Compostables Cart size shall be 96-gallons, provided that the Contractor shall offer and provide 35- or 64-gallon Compostables Carts on request to those Single-Family Residence Customers subscribing to those lower levels of service. Excess Yard Debris material that does not fit in a Compostables Cart shall be bundled or placed in Kraft paper bags or properly labeled Customer-owned Cans. Customers choosing to use their own Can for excess Yard Debris shall be provided durable stickers by the Contractor that clearly identify the container's contents as "Yard Debris." Excess Yard Debris shall be charged at the Extra Compostables Unit rate specified in Exhibit E. Compostables Carts shall be delivered by the Contractor to new subscribing Customers and Customers requesting a replacement Compostables Cart within seven (7) days of the Customer's request. The Contractor shall include instructional materials regarding Food Scrap recycling via Compostables Carts, subject to the City's prior written approval. The Contractor shall provide an on-call fee-based Compostables Container cleaning service to Customers at the rate provided in Exhibit E. 4.2.3.3 Specific Collection Requirements Properly prepared Compostables shall be collected weekly on the same day as each household's Garbage and Recyclables collection from all subscribers. Collections shall be made from Single-Family Residence subscribers on a regular schedule on the same day and as close to a consistent time as possible. Compostables in excess of 96 gallons may be charged at the additional Cart rate (if that Customer has ordered one or more additional Compostables Carts) or as Compostables Extra Units in 32 gallon increments in accordance with Exhibit E. Upon direction from the City, for two collection cycles immediately following a City-designated storm event, up to 96 additional gallons of loose or bagged storm debris shall be accepted with regular quantities of Compostables without extra charge, provided that the materials are prepared and set-out as described for excess Yard Debris in the prior section. The City shall designate no more than three (3) storm events each calendar year. This service shall be available only to Compostables service subscribers. Compostables may be placed in Carts, paper bags, bundles, or relabeled Cans next to the initial Compostables Cart, provided that Food Scraps shall be contained in the initial Cart and only Yard Debris shall be placed in bags, bundles, or open cans. The Contractor shall collect on Public Streets and Private Roads in the same location as Garbage collection is provided. The Contractor's employees shall make collections in an orderly and quiet City of Federal Way 29 July,2019 Comprehensive Garbage, Recyclables,and Compostables Collection Contract manner, and shall return Containers in an upright position, with lids attached, to their set out location and out of the public street. Upon one-hundred-eighty-days (180) written notice from the City, the Contractor shall shift Single- Family Residence Compostables collection from subscription-based to embedded in Customer's Garbage rates. In the event that the City implements this option, subscribers shall no longer be charged fees for their initial Compostables Cart service and the Single-Family Garbage rates in Exhibit E shall be increased by$9.48/month plus the City's then-current Administration Fee and corresponding State B&O tax on the Administrative Fee related to this increase, subject to the rate modification provisions of Section 5.3.1. 4.2.4 Multifamily Complex and Commercial Customer Garbage Collection 4.2.4.1 Subject Materials The Contractor shall collect all Garbage set out for disposal by Multifamily Complex and Commercial Customers in or properly prepared and contained materials next to Containers. 4.2.4.2 Containers Multifamily Complex and Commercial Customers shall be offered a full range of Container and service options, including Garbage Carts, one (1) through eight (8) cubic yard non-compacted Detachable Containers, and collection from one (1) through six(6) cubic yard Customer-owned or leased compacted Detachable Containers. Containers shall be provided to Customers at no charge, except for compacting Containers or unless otherwise set forth in this Contract and directed by the City. Materials in excess of Container capacity or the subscribed service level shall be collected and properly charged as Extra Units as directed by the City. The Contractor shall develop and maintain route lists in sufficient detail to allow accurate recording and charging of all Extra Units. The Contractor may use either or both front-load or rear-load Detachable Containers to service Multifamily Complex and Commercial Customers. However, not all collection sites within the City Service Area may be appropriate for front-load collection due to limited maneuverability or overhead obstructions. The Contractor shall provide Containers and collection services capable of servicing all Customer sites, whether or not front-load collection is feasible. Containers shall be delivered by the Contractor to requesting Multifamily Complex and Commercial Customers within three (3) days of the Customer's initial request. 4.2.4.3 Specific Collection Requirements Collections from both Multifamily Complex and Commercial Customers shall be made on a regular schedule on the same day and as close to a consistent time as possible to minimize Customer confusion. The Contractor shall provide locks for Containers upon request and remove and replace Containers from enclosures and position (roll-out) Containers up to twenty-five (25) feet for Garbage (and Recycling and Compostable) collection at no additional charge. Additional roll-out charges may be assessed in twenty- City of Federal Way 30 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract five (25) foot increments only to those Multifamily Complex and Commercial Customers for whom the Contractor must move a Container over twenty-five (25) feet to reach the collection vehicle at its nearest point of access. Extra charges may be assessed for materials loaded so as to lift the Container lid in excess of six (6) inches from the normally closed position. The Contractor shall not charge fees for either opening gates or unlocking containers. Customers with hard-to-access Containers requiring the Contractor to wait for Customer Container relocation or requiring Contractor's use of specialized equipment for Container relocation may charge those Customers additional access fees and/or hourly fees consistent with Exhibit E. Multifamily Complex and Commercial Garbage may request extra collections and shall pay a proportional amount of their regular monthly rate for that service as established by the City. 4.2.5 Multifamily Complex and Commercial Recyclables Collection 4.2.5.1 Subject Materials All properly prepared Recyclables listed in Exhibit C for Multifamily Complex and Commercial Customers, shall be collected as part of the basic Garbage collection services, up to the specified quantity limit in Section 4.2.5.3 without extra charge. 4.2.5.2 Containers The Contractor shall provide Recycling Containers at no additional charge to all Multifamily Complex and Commercial Customers requesting Containers. The Contractor shall encourage and promote participation in Recyclables and Compostables services and shall recommend appropriate relative Container sizes through its site visit and evaluation process. The Contractor shall encourage the use of Detachable Containers or Drop-box Containers instead of multiple Carts at locations where more than one cubic yard of Recycling capacity is provided, unless constraints favor the use of Carts. Containers used for the collection of Recyclables shall be delivered by the Contractor to requesting Customers within three (3) days of the Customer's initial request. The Contractor may decline to collect Recyclables if the Container in which they are placed by the Customer contains Excluded Materials or other materials that do not conform to the definition of Recyclables or that do not meet specifications. For Multifamily Complex Customers, Recyclables contamination reduction elements will be provided by the Contractor upon request or whenever contamination levels exceed established thresholds. Contractor-supplied contamination reduction elements specifically for Detachable Containers shall include: specialized lids with slots for depositing Recyclables, and functional lock bars and locks. Sufficient inventory specialized lids with slots shall be maintained to enable Container delivery standards set in Section 6.1. Multi-lingual recycling instruction decals shall be affixed to Detachable Containers upon request. City of Federal Way 31 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract 4.2.5.3 Specific Collection Requirements Multifamily Complex and Commercial Recyclables collection shall occur at least weekly or more frequently (but not more than three times per week) if space constraints preclude providing sufficient weekly capacity. Commercial Customers shall be subject to a two 96-gallon Recycling Cart limit. In cases where multiple tenants share Garbage service, each tenant shall be considered and set-up as a separate Customer for the purposes of receiving up to two 96-gallon Recycling Carts. Multifamily Customers shall be collected without limit. Commercial Customers requiring additional capacity may select any vendor (including the Contractor) and procure those services outside of this Contract. In the event that the Contractor provides those additional services at rates negotiated between the Contractor and the Commercial Customer, the following fee cap will apply: the combined fee for separate Garbage, Recyclables, and Compostables collection services may not be any greater than the equivalent monthly Garbage fee for that same volume of material. The provision of fee-based Commercial Recycling shall comply with the service and billing standards of this Contract, but at market rates subject to the combined fee cap described above. Collections shall be made on a regular schedule on the same day(s) of the week and as close to a consistent time as possible to minimize Customer and tenant confusion. The Contractor's employees shall make collections in an orderly, non-disruptive, and quiet manner, and shall return Containers after emptying to the same location as found, with their lids closed. The Contractor shall provide suitable locks for all Container types upon request at no charge. The Contractor shall remove and replace Containers from enclosures and position (roll-out) Containers up to twenty-five (25) feet for Garbage (and Recycling and Compostable) collection at no additional charge. Additional roll-out charges may be assessed in twenty-five (25) foot increments only to those Multifamily Complex and Commercial Customers for whom the Contractor must move a Container over twenty-five (25)feet to reach the collection vehicle at its nearest point of access. The Contractor shall not charge fees for either opening and closing gates, or unlocking and relocking gates and lids on Containers. 4.2.6 Multifamily Complex and Commercial Customer Compostables Collection The Contractor shall provide subscription-based Compostables collection services to requesting Multifamily Complexes and Commercial Customers. 4.2.6.1 Subject Materials The Contractor shall provide collection of Compostables from any requesting Multifamily Complex or Commercial Customer, subject to that Customer's continued compliance with material preparation requirements. Contaminated or oversized Compostables materials rejected by the Contractor shall be tagged in writing in accordance with the Contamination Reduction Plan with an appropriate problem notice explaining why the material was rejected. City of Federal Way 32 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract 4.2.6.2 Containers Carts shall be provided to subscribers as part of the service at no additional charge. Compostables Containers shall be delivered by the Contractor to Multifamily Complex and Commercial Customers within three (3) days of a Customer's request. The Contractor shall offer regular weekly and twice-weekly collection of the following service levels, at the rates set forth in Exhibit E: 1. One 3S-gallon cart (weekly) 2. One 64-gallon cart (weekly or twice-weekly) 3. One 96-gallon cart (weekly or twice-weekly) 4.2.6.3 Specific Collection Requirements Multifamily Complex and Commercial Customer Compostables collection shall occur weekly or twice- weekly, as subscribed for and requested by the Customer. Collections shall be made on a regular schedule on the same day(s) of the week and as close to a consistent time as possible to minimize Customer confusion.The Contractor's employees shall make collections in an orderly and quiet manner, and shall return Containers after emptying to the same location as found, with their lids closed. Customers may, at their sole option, direct the Contractor to routinely re-line Compostables Carts with approved biodegradable liners for the per unit rate specified in Exhibit E. 4.2.7 Drop-Box Container Garbage Collection 4.2.7.1 Subject Materials The Contractor shall provide Drop-Box Container Garbage collection services to Customers, in accordance with the service level selected by the Customer. 4.2.7.2 Containers The Contractor shall pay the cost of procuring and providing Containers for Garbage meeting the standards described in Section 4.1.14. Both Customer-owned and Contractor-owned Drop-box Containers shall be serviced, including Customer-owned compactors. The Contractor shall maintain a sufficient Drop-box Container inventory to provide delivery of empty containers by the Contractor to new and temporary Customers within three (3) business days after the Customer's request. City of Federal Way 33 July,2019 Comprehensive Garbage, Recyclables,and Compostables Collection Contract 4.2.7.3 Specific Collection Requirements The Contractor shall provide dispatch service and equipment capable of collecting full Drop-box Containers on the same business day if the Customer's initial request is received by the call center before 10:00 a.m., and no later than the next business day if the Customer's initial call is received by the call center after 10:00 a.m. Drop-box Containers shall be delivered to new Customers within one business day of their request. The Contractor shall detach, remove and replace Drop-Box Containers from locked or unlocked enclosures at no additional charge. The Contractor may charge additional time and/or mileage only if (1) the Customer requests that Contractor deliver material to a facility other than the closest King County disposal facility, (2) the facility is one to which the Contractor is allowed to deliver the material under this Contract, and (3) Contractor delivers the material to such facility after advising the Customer in writing (e-mail is acceptable) as to the basis of the additional time and/or mileage charges to be payable by the Customer on account of such delivery(ies). Additional mileage charges shall be assessed on a one-way basis and shall only apply to mileage in excess of the distance to the closest County authorized disposal facility appropriate for the material type being hauled. 4.2.8 Temporary(Non-Special Event) Container Customers The Contractor shall maintain a sufficient Container inventory, including Detachable Container and Drop-box Containers, to provide delivery of empty Containers by the Contractor to temporary Customers within three (3) business days after the Customer's initial request.The charges for temporary Detachable Container service as listed in Exhibit E shall include delivery, collection, distance, and disposal or processing for Recyclables or Compostables. No additional fees other than those included in Exhibit E may be charged. Temporary Garbage services do not include collection and shall not exceed ninety (90) days in duration. Customers requiring service for more than ninety (90) days shall subscribe for regular combined Garbage, Recycling, and Compostables service. 4.2.9 Special Event Services Contractor shall provide temporary Garbage, Recyclables, and Compostables Containers and signage for Customers' special events within the Service Area at the rates listed in Exhibit E. Contractor shall provide such Customers with assistance in determining Container needs and signage for Garbage, Recyclables, and Compostables at the special events, including site visits and technical assistance to ensure that the maximum Recyclables and Compostables diversion is achieved. Contractor shall coordinate their efforts with the City, and provide such Customers and the City with a summary of the volumes and tonnages of materials disposed of and diverted for recycling and composting. Contractor shall provide these special event services as a bundle, with each event providing collection of Recyclables and Compostables as part of the event Garbage collection service.The provision of Garbage- only service for special events shall only be provided on a case-by-case basis upon prior written approval of the City. City of Federal Way 34 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract 4.2.10 City Services The Contractor shall provide Garbage, Recyclables and Compostables collection to all City-owned municipal facilities, parcels, and parks as a part of this Agreement at no additional charge. The service levels for each City facility listed may be changed at the City's discretion and at no additional cost to the City. Of the Parks Facilities listed below, those with an "*' shall receive seasonal and/or year-round collection services on site, using Detachable Containers or Carts at the City's direction. Contractor shall not be anticipated to provide scheduled collection services at the other listed Parks. At the City's discretion and at no additional cost to the City, any City-owned facilities or parcels may receive occasional temporary Compostables, Recyclables, or Garbage services (typically via Drop-Box Container) in support of City maintenance of these sites. Facilities and parks include, but are not limited to, the following: FACILITY ADDRESS City Facilities: Federal Way City Hall 33325 8th Avenue S Brooklake Community Center 726 S 356th Street Celebration Park Maintenance Site 1095S324 1h Street Dumas Bay Centre/Knutzen Theatre 3200 SW Dash Point Road Evidence Building 600 S 333rd Street Federal Way Community Center 876 S 333rd Street Steel Lake Maintenance Facility 31132 28th Avenue S SWR Storage Shed 700 5 333rd Street Town Center Parcels 2141 S 314th Street Performing Arts& Events Center 31510 Pete von Reichbauer Way S Historical Society Facility 2645 S 312th Street City Parks: Adelaide 30619 16th Avenue SW Alderbrook 32730 17th Avenue SW Alderdale 2700 SW 340th Place BPA Trail 1100 S 324th Street Camelot Open Space 29200 45th Avenue S Cedar Grove 2200 S 333rd Street *Celebration 1095 5 324th Street Coronado 2501 SW 349th Place Dash Point Highlands 5300 SW 324th Street Dash Point Triangle 31200 SW Dash Point Road Dumas Bay Sanctuary 30844 44th Avenue SW Federal Way Entry Sign 2800 S 320th Street Fisher's Pond 31850 7th Avenue SW *French Lake 31531 1st Avenue S Heritage Woods 28200 24th Place S Hylebos/ Blueberry Farm 630 S 356th Street City of Federal Way 35 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract Hylebos/Historic Cabins 34915 4th Avenue S Lake Grove 833 SW 308th Street _ Lake Killarney 3500 Weyerhaeuser Way S *Lakota 31334 SW Dash Point Road Laurelwood 2301 S 292nd Street Madrona 1500 SW 356th Street Mirror Lake 915 S 315th Street Olympic View 2900 SW 330th Street Palisades 5039 SW Dash Point Road Panther Lake Open Space and Trail 550 SW Campus Drive Poverty Bay Open Space 2500 SW 301st Street *Sacajawea 1401 S Dash Point Road *Saghalie 33914 19th Avenue SW Sculpture Park 2031 S 316th Street Spring Valley Open Space Various Parcels *Steel Lake/Steel Lake Annex 2410 S 312th Street SW 312th Sports Court 100 SW 312th Street *Town Square 31600 Pete von Reichbauer Way S Wedgewood 3913 SW 337th Street West Campus Trail 200 S 320th Street *West Hylebos Wetlands 411 S 348th Street *Westway Substation/Tract 33400 21st Avenue SW Wildwood 2315 S 300th Street Winco f 106 SW Campus Drive At any time during the Term of this Contract, the City may add up to five City facilities and up to five additional City parks to be subject to the service specifications in the section, in addition to those listed above. In cases in which Garbage, Recyclables, or Compostables are generated through the performance by third parties of services for the City outside of the normal operation of a municipal facility, Contractor may charge for the collection of such materials in accordance with charges listed in Exhibit E. Garbage, Recyclables, and Compostables generated at all City facilities in the ordinary course of their operations, however, whether generated by City staff or affiliated personnel, facility users, or third parties (e.g., janitorial contractor or site management contractor) will be collected by the Contractor without charge to the City. Tenants or other occupants of a municipal facility, other than those who operate the facility as a City contractor of municipal services, may be charged by Contractor in accordance with this Contract for collection services for Garbage, Recyclables and Compostables as a typical customer. The Contractor shall provide collection of designated on-street Litter and Recyclables receptacles within the City, as directed by the City and paid by the City at the per collection rate in Exhibit E. Collection shall occur not less than one (1) time each week and up to three (3) times each week, depending on season and need, at the direction of the City. Uncontaminated Recyclables collected from these receptacles will be separated, processed, and recycled. Contractor shall line all of these receptacles after each collection, with liners supplied by the Contractor. The Contractor shall also provide, maintain, and service a City of Federal Way 36 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract minimum of six (6) Big Belly compacting Garbage receptacles at no additional cost, to be sited and installed as approved by the City no later than September 1, 2021. 4.2.11 Community Events The Contractor shall provide support for up to five (5) City-sponsored events each year. That support shall include Garbage, Recyclables, and Compostables collection as necessary, including delivery, placement, collection, disposal/diversion of materials, and removal of Containers after the event. Additional event services for public (above the five (5) provided at no cost each year) or all events conducted by private Customers shall be charged at the rate listed in Exhibit E. Rates are all-inclusive for delivery, setup, collection services, and removal of event containers, similar to specifications in Section 4.2.9. 4.2.12 On-call Bulky Waste Collection The Contractor shall provide on-call fee-based Bulky Waste collection to any Customer, including Multifamily and Commercial Customers. On-call collection of Bulky Waste shall be provided by the Contractor to Customers by appointment for no more than the charge set forth in Exhibit E to this Contract, with collection occurring no later than five (5) business days after a Customer initial request. Customers must place Bulky Waste at the regular Garbage collection location no more than twenty-four (24) hours prior to collection. The Contractor shall notify the Customer of the specific date that their item will be collected, the charge that will be made to their next bill, and where the item should be placed for collection. The Contractor shall recycle all metal appliances, unless another arrangement is approved in writing by the City, and to make a reasonable effort to recycle all other materials collected. The Contractor shall direct Customers to remove doors from refrigerators and freezers before collection and not to place Bulky Waste at the Curb prior to twenty-four(24) hours before scheduled collection. On-call Bulky Waste collection must occur during the hours and days specified in Section 4.1.3, with the exception that Saturday collection is permissible if it is more convenient for Customers. 4.2.13 Excluded Services This Contract does not include the collection or disposal of Unacceptable Waste. 4.3 COLLECTION SUPPORT AND MANAGEMENT The Contractor shall provide collection support and management consistently throughout the term of this Contract and in compliance with the provisions under the following subsections. City of Federal Way 37 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract 4.3.1 General Customer Service The Contractor shall be responsible for providing all Customer service functions, including, but not limited to: • Answering Customer telephone calls and e-mail or electronically communicated requests; • Requesting at start of service Customer's preference for notification of service changes via robo- calls,texts, or emails, and confirming and updating these preferences periodically; • Asking Customers at start of service their preference for receiving Contractor's welcome packet and subsequent outreach and account information electronically or via mail; • Informing Customers of current, new, and optional services and charges; • Handling Customer subscriptions and cancellations; • Receiving and resolving Customer complaints; • Dispatching Drop-box Containers,temporary containers, and special collections; • Billing; • Maintaining and updating regularly as necessary a user-friendly internet website; and • Maintaining and updating regularly as necessary a user-friendly mobile application. 4.3.2 Specific Customer Service Requirements The Contractor shall maintain a service base for storing and/or maintaining collection vehicles within twenty-five (25) miles of the City's corporate limits. Operations and management staff shall be located at that site, provided that call center operations may be remotely provided. The Contractor's call center shall be open at a minimum from 7:00 a.m. to 7:00 p.m. weekdays, and no less than four (4) hours on Saturdays. Customer service representatives shall be available through the Contractor's call center during these hours for communication with the public and City representatives. During these hours, customer calls shall be handled by Contractor's staff, not by voice mail. Outside of the call center's open hours,the Contractor shall have an answering or voice mail service available to record messages from all incoming telephone calls. The holiday collection schedule described in Section 4.1.6 shall also apply to Customer service coverage. The Contractor shall maintain a twenty-four (24) emergency telephone number for use by the City. The Contractor shall have a representative, or an answering service to contact such representative, available at such emergency telephone number for City-use during all hours, including normal Office Hours. Inability to reach the Contractor's staff via the emergency telephone number shall be cause for performance fees in accordance with Section 6.1.2. City of Federal Way 38 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract 4.3.2.1 Customer Service Representative Staffing During call center hours, the Contractor shall maintain sufficient staff to answer and handle complaints and service requests from all Customers without delay. If incoming telephone call volumes necessitate, the Contractor shall increase staffing levels as necessary to meet Customer service demands. The Contractor shall proactively recruit, train, and schedule customer service staff to avoid underperforming during periods of high call volume, and to replace in a timely manner customer service staff lost due to attrition. The Contractor shall maintain sufficient staffing to answer and handle all Customer complaints and service requests in a timely manner, whether made by telephone, letter, e-mail, mobile message, or webpage/"chat" message. If staffing is deemed to be insufficient by the City to handle Customer complaints and service requests in a timely manner, the Contractor shall increase staffing levels to meet and maintain performance criteria as established in Section 4.3.2.4. To manage the anticipated temporary increase of customer contacts, the Contractor shall provide additional customer service staffing during the transition and implementation period, specifically from six (6) weeks prior to the Date of Commencement of Service, through the end of the fourth month after the Date of Commencement of Service, to ensure that sufficient staffing is available to minimize Customer waits and inconvenience. The Contractor shall receive no additional compensation for increased staffing levels during the transition and implementation period. Staffing levels during the transition and implementation period shall be subject to the City's prior review and approval. 4.3.2.2 City Access to Contractor's Customer Service Information The Contractor shall maintain staff that has management level authority to provide a point of contact for all City inquiries, requests, and coordination covering the full range of Contractor activities related to this Contract. Contractor duties include, but are not limited to: • Promotion and outreach to Single-Family Residences, Multifamily Complexes, Commercial, and community event Customers; • Serving as an ombudsperson, providing quick resolution of all Customers' issues, complaints, and inquiries; and • Assisting the City with program development and design, research, response to inquiries, and troubleshooting issues. Contractor shall employ a designated service expert team, which shall be accessible by the City and City- designated representatives to address emerging problems as needed. This service expert team shall be available during regular Office Hours and, if not responding immediately to a City inquiry, a service expert team employee is required to return City-initiated messages (whether originated via telephone, mobile messaging, or e-mail) within four(4)working hours of receipt. 4.3.2.3 Service Recipient Complaints and Corrective Requests The Contractor shall record all complaints and corrective requests made to Contractor to resolve issues related to establishing service or subsequent issues arising once service is established, regardless of how City of Federal Way 39 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract received.The Contractor's records shall including nature of complaint or request, date, time, Customer's name and address, method of transmittal, and nature, date and manner of resolution of the complaint or service request in a computerized daily log. Any complaints received through the Contractor's voice mail or answering service shall be entered in the log no later than the following business day. The Contractor shall dedicate adequate resources and shall make a conscientious effort to respond directly to all Customers and resolve all complaints within one business day of the original phone call, letter, or electronic communication, and shall complete all service requests within the time limits as established throughout this Contract. If a longer response time is necessary to resolve complaints or related corrective requests, the circumstances that have caused the delay shall also be noted in the log to document the Contractor's efforts to resolve the complaint or request. The Customer service log shall be managed via software and be available for inspection by the City, or its designated representatives, during the Contractor's Office Hours, and shall be in a format approved by the City.The Contractor shall provide a copy of this log in an electronic format from the Microsoft Office suite (or other City-approved format) of software to the City with the monthly report. 4.3.2.4 Handling of Customer Calls All incoming telephone calls shall be answered promptly and courteously, with an average speed of answer of less than thirty (30) seconds. No telephone calls shall be placed on hold for more than two (2) minutes per occurrence, and on a monthly basis, no more than ten percent (10%) of incoming telephone calls shall be placed on hold for more than twenty (20) seconds. Contractor shall include aggregated weekly call volume data for the Service Area in the monthly reporting that tracks ongoing compliance with these specifications. A Customer shall be able to talk directly with a Customer service representative when calling the Contractor's Customer service telephone number during call center operating hours without navigating an automated phone answering system through more than one level of menus. An automated voice mail service or phone answering system may be used outside of call center operating hours. A Customer calling into the Customer service phone lines and placed on hold shall hear on-hold information consisting solely of City-specific information or Contractor promotional information that is applicable and not misleading to Customers. 4.3.2.5 Corrective Measures Upon the receipt of Customer complaints in regard to busy signals or excessive delays in responding to customer service requests, the City may request the Contractor submit a plan to the City for correcting the problem. Contractor shall submit this plan within five (5) working days of the City's request. Once the City has approved the plan, the Contractor shall immediately begin implementation of these corrective measures and shall report on implementation at least weekly. Contractor shall have thirty (30) days to fully implement the corrective measures, except during the transition and implementation period from one (1) month prior to the Date of Commencement of Service, through the end of the fourth month after the Date of Commencement of Service, during which upon City notification, the Contractor shall have five (5) working days to fully implement corrective measures. Failure to provide corrective measures shall result in performance fees for the Contractor as specified in Section 6.1. City of Federal Way 40 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract 4.3.2.6 Contractor Internet Website The Contractor shall maintain a website containing information specific to the City's collection programs, including at a minimum contact information, collection schedules, current day of collection map, material preparation requirements, available services and options, rates and fees, inclement weather service changes with updates several times per day in the event of inclement weather, as well as updates that apply to those Customers whose services were impacted by inclement weather on prior days, and other relevant service information for its Customers. The website shall include live contact function for Customer communication with the Contractor, and the ability for Customers to submit service requests and manage their services on-line. Electronic Customer service requests shall be answered within one (1) business day of receipt. The website shall be professionally designed, including usability testing prior to submittal to the City for approval a minimum of three (3) months prior to the Date of Commencement of Service of this Contract. The website will be maintained and continually updated by Contractor. Significant website reformatting shall be subject to the City's prior approval throughout the term of this Contract. The Contractor shall provide among its local staff a knowledgeable and proficient website manager that is responsive to the City's request(s) for changes to the Contractor's website. Changes requested by the City consisting of textual messages only shall be uploaded to the website within seventy-two (72) hours of the time of the request(s). Changes requested by the City, of a textual nature, that are related to an emergency or time-sensitive situation (such as an inclement weather event, windstorm, or event preventing access to a Customer's regular place of container set-out) shall be uploaded to the website as soon as possible and not more than six (6) hours from of the time of request. Changes requested by the City that include a graphical component must be uploaded to the website within five (5) working days of the time of the request. The Contractor shall provide timely updates to the website, and provide links to the City's website, and Contractor shall check on a monthly basis to ensure that all links are current and correct any that no longer function. The website shall include core information (including at a minimum: how to establish service, preparation and set-out instructions, and rate information) in English and Spanish. The website shall also provide statements on its City-specific homepage in other commonly used non-English languages within the City referring Customers to the Contractor's translation helpline or a separate webpage with an appropriate translation function. Upon the City's request, the Contractor shall provide a website utilization report indicating the usage of various website pages and e-mail option. 4.3.2.7 Full Knowledge of Garbage, Recyclables, and Compostables Programs Required The Contractor's Customer service representatives shall be fully knowledgeable of all collection services available to Customers, including the various services available to Single-Family Residence, Multifamily Complex, and Commercial Customers. For new Customers, Customer service representatives shall explain all Garbage, Recyclables, and Compostables collection options available depending on the sector the Customer is calling from. For existing Customers, the representatives shall explain new services and options, and resolve recycling issues (including providing support for Contamination Reduction Plan inquires), collection concerns, missed pickups, container deliveries, and other Customer concerns. Customer service representatives shall be trained to inform Customers of Recyclables and Compostables City of Federal Way 41 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract preparation specifications. Customer questions related to City policy shall be forwarded to the City for response. The Contractor's Customer service representatives shall have instantaneous electronic access to Customer service data and history to facilitate providing excellent customer service.The Contractor shall provide the City with a comprehensive outline of the Contractor's internal customer service representative training and support information specific to the City, and allow the City to periodically review and check Contractor's internal information accessed by customer service representatives to provide to Customers. Routine revisions to these materials shall be made by the Contractor on an ongoing basis, but any substantial revisions to this internal information shall be approved in writing by the City prior to being used by customer service representatives. The Contractor shall also provide the City with up to ten (10) dormant(non-serviced) accounts in various sectors and service modes to facilitate City monitoring of Customer communications and billing protocols. These non-serviced accounts shall be established in conjunction with the City and related data shall be fully accessible by the City. Contractor will manage these accounts as if the City were a typical Customer. 4.3.2.8 Customer Communications All Customer communications (other than routine service and billing interactions with individual Customers) shall be reviewed and approved in writing by the City before distribution. The City and Contractor recognize that Customer preferences for their method of communication may change during the Term of this Contract and agree to adjust customer service expectations to match Customer preferences. For example, if call traffic to the Contractor's telephone-based call center reduces over time and is supplanted by an increase in texting, the Contractor shall shift staff resources accordingly to ensure sustained high levels of customer service. The City and Contractor agree to review Contract requirements periodically and negotiate in good faith any desired improvements to the Contract service standards related to customer service delivery. 4.3.3 Contractor's Customer Billing Responsibilities The Contractor shall work with the City to determine the best way to handle transition billing between the City's old contract with the Contractor and this new Contract during the development of the Contractor's Transition and Implementation Plan, with the objective of minimizing Customer confusion and inconvenience. The Contractor shall be responsible for all billing functions related to the collection services required under this Contract. Single-Family Residential shall be billed quarterly and all other Customers shall be billed monthly. In no case shall a Customer's invoice be past due prior to the receipt of all services covered by the billing period. The Contractor's billing cycle parameters include, but are not limited to the service period, invoice date, due date, late fee date, reminder date(s), Container removal and stop- service date.The City reserves the right to review and provide feedback on the bill template used by the Contractor as to format and design to ensure Customer satisfaction. The Contractor shall evaluate and may incorporate the City's recommendations in good faith. Billing and accounting costs associated with City of Federal Way 42 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract Customer invoicing, including credit card fees, shall be borne by the Contractor, and are included in the service fees in Exhibit E. The Contractor may charge deposits for temporary services and bill to Customers late payments and "non-sufficient funds" check charges, as well as the costs of bad debt collection, under policies and amounts that have been previously approved in writing by the City. The Contractor shall offer paperless billing, including an autopay/electronic notification function that allows Customer to set up autopay and receive an e-mail or text notification of the amount and draw date of the payment, without requiring the Customer to navigate to the Contractor's website to obtain that information. Customers may temporarily suspend collection services due to vacations or other reasons for as long and as often as desired with an initial two (2) week minimum plus additional one (1) week increments and be billed pro-rata for actual services received. The Contractor may charge an extended vacation hold/standby fee as listed in Exhibit E instead of retrieving Carts for those Customers who request a vacation hold greater than one month in duration. The Contractor shall be responsible for the following: • Generating combined Garbage, Recyclables, and Compostables collection bills for all Customers; • Generating bills printed double-sided, on at least thirty percent (30%) post-consumer recycled- content paper; • Generating bills that include at a minimum a statement indicating the Customer's current service level, current charges and payments, appropriate taxes and fees, Customer service contact information and website information; • Generating bills that clearly state the date at which late fees will be assessed for non-payment; • Generating bills that have sufficient space on the front or back of the bill for educational or informational messaging, as directed by the City; ■ Accepting automatic ongoing payments from Customers via debit or credit card, checking or savings account withdrawal, or by wire transfer. No transaction fees may be levied on any Customer payments; Accepting, processing, and posting payment data each business day; • Printing and inserting bill inserts designed by the City for Customer sectors —with paper copies added to mailed invoices, and hyperlinked versions for on-line/paperless accounts; • Maintaining a system to monitor Customer subscription levels, record excess Garbage or Compostables collected, place an additional charge on the Customer's bill for the excess collection, and charge for additional services requested and delivered. This system shall maintain a Customer's historical account data for a period of not less than six (6) years from the end of the fiscal year in accordance with the City's record retention policy, and in a manner that City of Federal Way 43 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract is instantaneously accessible to Customer service representatives needing to refer to Customer service data and history; • Accepting and responding to Customer requests for service level changes, missed or inadequate collection services, and additional services; • Collecting unpaid charges from Customers for properly invoiced services; and Implementing rate changes as specified in Section 5.3. The Contractor shall be required to maintain procedures to backup and minimize the potential for the loss or damage of the account servicing (e.g., Customer service, service levels, and billing history) database. The Contractor shall ensure that at a minimum a daily backup of the account servicing database is made and stored off-site. The Contractor shall also provide the City with a copy of the account servicing database (excluding Customer financial information such as credit card or bank account numbers) sorted by Customer sector via e-mail, FTP site or electronic media upon request. The City shall have unlimited rights to use such account servicing database for the purpose of developing targeted educational and outreach programs, analyzing service level shifts or rate impacts, and/or providing information to successor contractors. Within one (1) business day of request, the Contractor shall provide the City with a paper and/or software compatible copy (at the City's discretion) of City-requested Customer information and history, including but not limited to Customer names, service and mailing addresses, contact information, service levels, and current account status. 4.3.4 Reporting The Contractor shall provide monthly, annual, and ad hoc reports to the City. The Contractor report formats may be modified from time to time at the City's request at no cost to the City. In addition, the Contractor shall allow City staff access to pertinent operations information related to compliance with the obligations of this Contract, including, but not limited to,vehicle route assignment and maintenance logs, Garbage, Recyclables, and/or composting facility certified weight slips, and Customer charges and payments. 4.3.4.1 Monthly Reports On a monthly basis, by the last working day of each month, the Contractor shall provide a report containing the following information for the previous month. Reports shall be submitted in an electronic format approved by the City and shall be certified as accurate by the Contractor. At minimum, reports shall include: 1. A billing summary that provides the number of Customers billed at each service level (e.g., by container size, extra services) for each service sector (e.g., Single-family Residence, Multifamily Complex, Commercial Customers, and Drop-box hauls by Container size), the total number of Customers for each type of service by sector, Customer receipts by each service level, and total billings. City of Federal Way 44 July,2019 Comprehensive Garbage, Recyclables,and Compostables Collection Contract 2. A log of all Customer requests, complaints, inquiries, and site visits, including Customer name, property name and address, date of contact or site visit, reason for site visit, and a summary of the resolution or results of these Customer requests, complaints, and inquiries. 3. Reports from the Contractor's customer service telephone system summarizing daily data for total call volume,total calls answered, and average speed of answer. 4. Website utilization report showing total number of Customers managing their services on-line, total number of e-mails received via website, data on website usage, and other data or information as the City may require. 5. A summary of total Garbage, Recyclables, and Compostables quantities collected (in tons) for each collection sector by month and year-to-date. The summary shall include program participation statistics including: a summary of Multifamily Complex and Commercial participation in recycling programs and set-out statistics for Residential Garbage, Compostables, and Recyclables collection services. Where item counts are more appropriate for certain Recyclables or Bulky Wastes (e.g., appliances, bulky materials, etc.), reporting item counts is acceptable.The summary shall include the names of facilities used for all materials and the total monthly tonnage delivered to each facility. 6. A summary of Recyclables quantities, contamination levels and processing residues disposed as Garbage. 7. A description of any vehicle accidents, infractions, and reported leaks. 8. A description of any changes to collection routes, Containers, vehicles (including back-up vehicles with the truck number and date of use to track limits on vehicle use), customer service provision, or any other related activities affecting the provision of services. 9. A description of any promotion, education, and outreach efforts, including Contamination Reduction Plan outcomes and including samples of distributed materials, and summary of any feedback or response received from Customers. 10. A description of Contractor activities and tonnages for City services and events. If collection vehicles are used to service more than one Customer sector per route or per load, the Contractor shall develop an apportioning methodology that allows the accurate calculation and reporting of collection volumes and quantities from the different sectors. The apportioning methodology shall be subject to the prior review and written approval of the City, and shall be periodically verified through field-testing by the Contractor. City of Federal Way 45 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract 4.3.4.2 Annual Reports on an annual basis, by the first working day of March, the Contractor shall provide a report containing the following information for the previous year: 1. A consolidated summary and tabulation of the monthly reports, described above. 2. A discussion of highlights and other noteworthy experiences, along with measures taken to resolve problems, increase efficiency, and increase participation in, and volume of, Recyclables and Compostables collection programs. 3. A discussion of opportunities and challenges expected during the current year, including steps planned to take advantage of opportunities and resolve the challenges. 4. A discussion of promotion, education, and outreach efforts, and accomplishments for each sector. 5. An inventory of current collection vehicles and other major equipment, including model, year, make, serial or VIN number, assigned vehicle number, mileage (if vehicle), and collection sector. 6. A list of Multifamily Complexes eligible for Recycling and Compostables collection service but not receiving one or both services, with the results of required contacts made by Contractor during the year to promote the Recycling and/or Compostables service to those complexes, including the reason why the Multifamily Complex is not receiving Recycling and/or Compostables service. 7. A list of Commercial Customers eligible for Recycling and Compostables collection service but not receiving one or both services, with the results of required contacts made by Contractor during the year to promote the Recycling and/or Compostables service to those sites, including the reason why the Commercial Customer is not receiving Recycling and/or Compostables service. 8. A summary of the monthly logs of Customer requests, complaints, inquiries, site visits, and resolutions or results, as required in Section 4.3.4.1. The summary shall organize Customer requests, complaints, inquiries, and site visits by category (e.g., missed pickups, improper set- ups). The annual report shall be specific to the City's operations, written in a format appropriate for contract management and shall not be a generalized listing of Contractor activities in the region or elsewhere. 4.3.4.3 Ad Hoc Reports The City may request and receive from the Contractor up to twelve (12) ad hoc reports each year, at no additional cost to the City. These reports may include customer service database tabulations to identify specific service level or participation patterns or other similar information. Reports shall be provided in a City-defined format and with Microsoft software (or other City-approved software) compatibility. These City of Federal Way 46 July,2019 Comprehensive Garbage, Recyclables,and Compostables Collection Contract reports shall not require the Contractor to expend more than one hundred (100) staff hours per year to complete. Contractor shall respond to Ad Hoc Report requests within five working days. 4.3.4.4 Other Reports If requested by the City, the Contractor shall provide daily route information for all service sectors and collection streams for the purpose of evaluating potential collection system changes during the Term of the Contract. 4.3.5 Promotion and Education The Contractor, at its own cost and at the direction of the City, shall have primary responsibility for developing, designing, executing, and distributing public promotion, education, and outreach programs. The Contractor shall also have primary responsibility for Customer recruitment, providing annual service-oriented information and outreach to Customers, distributing City-developed promotional and educational pieces at the City's direction, and implementing on-going recycling promotion, education, and outreach programs at the direction of the City. The Contractor shall also coordinate and work cooperatively with City staff and/or consultants hired to conduct outreach and education, and otherwise provide technical assistance. The City and Contractor shall jointly plan the Contractor's specific promotion and education program for the following year, including updating outreach materials and/or refining targeted audiences. The City may elect to assist the Contractor with development of promotional material layout and text, as staff time allows, otherwise the Contractor shall be responsible for all design and production. All promotional, educational, and informational materials provided by the Contractor to Customers in connection with the Contract shall be designed, developed, printed, and delivered by the Contractor, at the Contractor's cost, and subject to the City's final written approval as to form, content, and method of delivery.The City shall review and approve all materials with a minimum review period of two (2) weeks provided in all cases by the Contractor to allow sufficient time for review and approval. Each year, the Contractor shall produce and deliver an annual comprehensive service packet to all Single-Family and Multifamily Residences in the Service Area (including non-subscribers) which shall include, at a minimum, information on the proper disposal of Garbage, Recyclables, and Compostables; rate information; disposal options for difficult-to-recycle items and hazardous wastes; the annual service schedule calendar; contact information; and any other pertinent information. The annual packet may be distributed in print or electronic format at the option of the resident. Each year, the Contractor shall produce and deliver an annual comprehensive service packet to all Multi- family and Commercial Customers in the Service Area which shall include, at a minimum, information on the proper disposal of Garbage, Recyclables, and Compostables; rate information; disposal options for difficult-to-recycle items and hazardous wastes; contact information; and any other pertinent information. The annual packet may be distributed in print or electronic format at the option of the Customer. Upon request, Customers shall be provided with sufficient printed materials to distribute to tenants or lessees. City of Federal Way 47 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract Specific procedures for Multifamily Complexes: The Contractor shall coordinate with the site manager or owner of Multifamily Complexes, either upon request and/or to facilitate coming into compliance with recycling volume thresholds or contamination thresholds.This may include door-to-door education,training of residents and/or property management staff, signage and posted information, addressing space and capacity constraints. The Contractor shall also coordinate and work cooperatively with City staff and/or consultants hired to conduct outreach and education, and otherwise provide technical assistance. Although subject to change over the term of this contract, the initial recycling volume thresholds are established as 0.12 cubic yards per week per unit (approximately 96 gallons per month) and a target of 5%or less contamination by volume. The following actions will be taken by Contractor whenever responding to contamination of Recyclables or Compostables at Multifamily Complexes. A combination of these actions shall be appropriate in cases where contamination is readily apparent prior to emptying Containers at the complex (which upon discovery by Contractor, or following a field determination made by the City, is termed a "Haul or Call" event). Failure to implement these actions will result in damages as specified in Section 6.1. • Immediately providing the City with photo documentation of the contamination, along with a record of container size, location within the Complex, and other pertinent information. • Specifically-tailored recycling service plans (establishing service volume and container location/access needs, auditing service levels/frequency/schedule, and verifying and monitoring related changes), as well as providing follow-up outreach as needed to achieve optimal participation and compliance with recycling participation regulations. • Monitoring tenant access to collection containers at the Complex, and the resulting contamination levels of recyclable materials, then implementing appropriate remedies by identifying the source or cause of contamination and then planning, assigning, and promoting corrective actions for: property management and site maintenance personnel, valet-style recycling service providers, and/or individual tenants as appropriate. This will then be followed by ongoing monitoring to ensure implementation of appropriate remedies. • Installation and/or use of lock bars/locks, specialized lids with slots for Detachable Container lids, and adjusting container size, placement/location, or service frequency in manners intended to reduce or eliminate contamination of Recyclables. • Distribution of outreach materials including: reusable tote bags for Recyclables, printed outreach materials, container decals, and instructional signage installation as needed. • Door-to-door canvassing and related on-site assistance to property management, maintenance staff, and residents as needed. • Pertinent training of on-site personnel including maintenance staff, volunteers, users of recycling services, and valet-style recycling service provider(s). • On-site visual surveys,tracking, and documentation as needed. • Other related assistance to encourage Multifamily Complex participation in ongoing recycling practices, focusing on the reduction and elimination of contamination sources and/or changing behaviors that result in contamination of recyclables. Specific procedures for Commercial Customers: The Contractor shall coordinate with Commercial Customer site managers or owners to provide outreach to tenants in multi-tenant buildings, office parks, and strip malls and similar situations where Contractor services are shared among tenants. Contractor shall do this either upon request and/or to City of Federal Way 48 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract facilitate coming into compliance with recycling volume thresholds or Recyclables and/or Compostables contamination reduction goals. This may include door-to-door education, training of tenants and/or property management staff, signage and posted information, and addressing space and capacity constraints. 4.3.6 Transition to Next Contractor The Contractor shall work with the City and any successive contractor in good faith to ensure minimal Customer disruption during the transition period from the City's previous contractor to the City's new Contractor. Container removal and replacement shall be coordinated between the Contractor and a successive contractor to occur simultaneously in order to minimize Customer inconvenience. In the event that the City does not elect to retain all Contractor's Containers pursuant to Section 4.1.15.3, the Contractor shall remove any Containers for all services or any portion of services provided under this Contract upon sixty (60) days' written notice from the City. Upon written request of the City at any time during the term of this Contract, the Contractor shall provide a detailed customer list, including customer name, service address, mailing address, and collection and container rental service levels to the City in Microsoft Excel format (or other City- approved format) within seven (7) days of the City's request. The parties recognize that a failure to comply with this provision will damage the City, but that determination of such damage will be difficult and burdensome; therefore, the parties agree that in the event of a breach of this provision the Contractor shall pay the City five hundred thousand dollars ($500,000) for the material breach of this Contract provision. Payment shall be made within twenty (20) business days of the end of this Contract. The provisions of this section shall survive the termination or expiration of this Contract. 5. COMPENSATION 5.1 Compensation to the Contractor 5.1.1 Rates The Contractor shall be responsible for billing and collecting funds from Single-family Residence, Multifamily Complex, and Commercial Customers in accordance with the charges for services listed in Exhibit E. The Contractor may reduce or waive at its option, but shall not exceed, the charges listed in Exhibit E. The payment of charges for services listed in Exhibit E by Customers shall comprise the entire compensation due to the Contractor. In the event that a Customer places Unacceptable Wastes in a Container, and the Contractor collects those materials inadvertently and incurs extraordinary expenses dealing with those materials, the Contractor may charge the Customer the actual costs of managing those materials, as approved by the City. Actual costs shall include additional transportation, handling, and disposal costs incurred by the Contractor for handling only those specific materials traceable to that Customer. City of Federal Way 49 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract The City is not required under this Contract to make any payments to the Contractor for the Services performed, or for any other reason, except as specifically described in this Contract, or for services the City obtains as a Customer. In the event that Contractor or a Customer desires solid waste-related services not specifically addressed in this Contract, the Contractor shall propose service parameters and a rate to the City in writing based on an average of adjacent WUTC tariffs. Upon the City's written approval, the Contractor may provide the requested services. In no case shall the Contractor provide unauthorized services or charge unauthorized rates. 5.1.2 Itemization on Invoices All applicable City, County, and Washington State solid waste or household hazardous waste taxes or fees, utility taxes, and (if allowed under the last paragraph of Section 5.1.2) sales taxes shall be itemized separately on Customer invoices and added to the charges listed in Exhibit E, except that the City Administrative Fees shall be included in Exhibit E rates and shall not be itemized separately on Customer invoices. Recycling commodity credit or debits shall be itemized on Single-Family Customer bills, in accordance with Section 5.3.4. Charges for excess Garbage or Compostables, Single-family, Multifamily Complex, and Commercial Compostables collection, Drop-box Container, On-call collection services, On-call fee-based Bulky Waste collection services, Container rentals, or temporary Container services shall be itemized on the Customer invoices separately by the Contractor, and may at no time exceed the charges set forth in Exhibit E. The County disposal fee as it exists on the date of execution or as thereafter modified shall be itemized separately on Customer invoices with charges for Drop-box Container service. The Contractor shall charge Drop-box Customers the actual disposal cost. The Contractor shall not separately charge sales tax for services that include any Container as part of the overall service package. Only Services that separate and itemize optional container rental (specifically Drop-box Container rental) shall have sales tax charged and listed on Customer invoices. The Contractor shall pay appropriate sales tax upon purchase of all equipment and Containers, and those costs are included in the rates provided in Exhibit E. In no case shall Customers be separately charged sales taxes paid by the Contractor on its equipment and Containers. Except as otherwise expressly provided for by the Contract, the Contractor shall not adjust or modify rates due to employee wage increases, changes in Compostables processing fees, Garbage collection service level shifts, or other changes affecting the collection system. City of Federal Way 50 July,2019 Comprehensive Garbage, Recyclables,and Compostables Collection Contract 5.2 Compensation to the City The Contractor shall pay to the City an Administrative Fee on or before the fifteenth day of each month during the term of this Contract, starting on October 15, 2020. The Administrative Fee shall be based on the gross revenues received by the Contractor from all Customers under this Agreement, excluding administrative fee, Drop-box disposal, or processing fees.The initial Administrative Fee shall be assessed at 3.2% of gross revenues received by the Contractor from those Customers since the last Administrative Fee payment period, consistent with the administrative fee calculations shown in Exhibit F. The Contractor's obligations to pay the Administrative Fee shall survive the termination date of this Contract until the Contractor is no longer receiving payments from Customers for services provided under this Contract. The rates included in Exhibit E, as modified during the term of this Contract, include the Administrative Fee, and Customers shall not be separately charged an itemized Administrative Fee. Exhibit F contains an example of how the Administrative Fee is included in rates, and lists the Contractor's service rate, the City's share of the retail rate, the State excise tax associated with the Administrative Fee, and the combined retail rate. Any adjustments to the Administrative Fee rate shall be calculated in a manner consistent with the example shown in Exhibit F. The Contractor shall fully participate with any City billing audit to confirm the Contractor's Customer receipts during any accounting period during the term of the Contract. The audit shall be confined to confirming Customer billing rates, Contractor receipts for services provided under this Contract and bad debt recovery. The City may change the Administrative Fee level in any year, provided that the change is synchronized with the annual Contractor rate modification described in Section 5.3.1. The City shall notify the Contactor of the new Administrative Fee for the following year by September 1, and the Contractor shall itemize and include the appropriate adjustment in its Rate Adjustment Statement provided October 1 of each year. In the event that the Administrative Fee is adjusted, either up or down, the Contractor shall add or subtract an amount equivalent to the state excise tax (1.5% in 2019), as may be adjusted from time to time by the State of Washington. In addition, the Contractor shall be responsible for payment of all applicable permits, licenses, fees, and taxes as described in Section 8.10, Permits and Licenses. 5.3 Compensation Adjustments 5.3.1 Annual CPI Service Component Modification The Contractor's collection service charges and miscellaneous fees and Contract options contained in Exhibit E, excluding waste disposal fees,for each level of service shall increase each year by one hundred percent (100%) of the annual percentage change in the Consumer Price Index ("CPI") for the Seattle- Tacoma-Bellevue Metropolitan Area for the U.S. City Average Urban Wage Earners and Clerical Workers, all items (Revised Series) (CPI-W1982-84=100) prepared by the United States Department of Labor, Bureau of Labor Statistics, or a replacement index. Adjustments shall be based on the twelve (12) month period ending June 30 of the previous year that the request for increase is made. For example, an City of Federal Way 51 July,2019 Comprehensive Garbage, Recyclables,and Compostables Collection Contract adjustment to the Contractor's collection service charge for 2022 will be based on the CPI for the twelve (12) month period ending June 30, 2021. In the event that the CPI index series decreases year-to-year, the service component of Contractor rates shall remain unchanged, and the successive year's adjustment shall be based on the most recent June 30 CPI index value. In the event that the CPI index series increases over five percent (5%) year-to-year, the actual adjustment used shall be capped at five percent (5%), and the successive year's adjustment shall be based on the most recent June 30 CPI index value Adjustments to the Contractor's collection service charge shall be made in units of one cent ($0.01). Fractions less than one cent($0.01) shall not be considered when making adjustments. Beginning January 1, 2022, Contractor's compensation shall be adjusted annually pursuant to this section.The Contractor shall submit in writing and electronic form to the City for review and verification a Rate Adjustment Statement, calculating the new rates for the next year, on or by October 1 of each year, starting October 1, 2021. In the event that the Contractor does not submit a Rate Adjustment Statement by October 1, the City shall calculate and unilaterally implement a rate adjustment based on the best available information as of October 1 of that year for the applicable period and the Contractor may not appeal this action. Upon completion of the City's review and verification, absent any City exception to the Contractor's calculations, the new rates shall take effect on January 1 of the following year. An example of rate adjustments due to CPI changes is provided in Exhibit F. 5.3.2 Changes in Disposal Fees Periodic adjustments shall be made to Contractor collection rates to reflect increases or decreases in County disposal fees for Garbage. In the event of a change in disposal fees, the disposal fee component of rates charged to Customers shall be adjusted, based on percentage increase or decrease in disposal fee applied to the disposal components included in Exhibit E of this Contract. Disposal fee changes shall be effective on the date of the County's implementation, provided that the Contractor has provided Customers 45-days' notification. Any change in the King County Garbage disposal fee between the Date of Execution and the Date of Service Commencement shall be handled as a normal disposal fee change applied as a pass-through on rates in accordance with this paragraph. An example of rate modifications due to disposal fee changes is provided in Exhibit F. 5.3.3 Changes in Disposal or Compostables Processing Sites If the Contractor is required by the City or other governmental authority to use Garbage disposal or Compostables processing sites other than those being used at the initiation of this Contract, the Contractor shall submit a detailed proposal for the adjustment of the rates to reflect any additional cost or savings to the Contractor. It is intended that the Contractor's rates pursuant to this Contract in such a case will be adjusted so as to pass through any resulting additional costs incurred by the Contractor to the Contractor or any additional savings to the Contractor to the City. The City and Contractor agree to negotiate in good faith to make any changes to the rates to accomplish a pass-through of any such costs or savings. City of Federal Way 52 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract If the Contractor is no longer able to find a processing site for all collected Compostables, after a good faith effort to locate a processing facility acceptable to the City, the City reserves the right to drop the collection of affected components of Compostables, such as Food Scraps,from the Contract and the City and the Contractor shall negotiate rate reduction in good faith to reflect the reduction in service. If the Contractor is subsequently able to find a processing site for Compostables or the site that was originally used for processing Compostables is able to resume taking the dropped materials, the City reserves the right to reinstate the collection of those materials and to reverse the previously agreed rate reduction for the reduction in service. 5.3.4 Recycling Market Adjustments The Parties agree that the value of collected Recyclables commodities shall be returned to Customers and that the Garbage rates included in Exhibit E include Recycling processing costs (including residual disposal) and exclude the value of Recyclables. The Contractor shall provide all Customers with a line item commodity credit/debit on their invoices. At commencement of services under this Contract, all Single-family Customers shall receive a commodity rebate of $1.00 per month and all Multifamily Complex and Commercial Customers shall receive the equivalent of a commodity rebate of$0.32 per yard of Garbage collected per month, based on $0.58 per yard for Multifamily Complex customers and $0.15 per yard for Commercial Customers as shown in Exhibit E. The Parties agree that this value reflects the Contractor's proposed initial commodity value of$54.07 per ton. No later than December 31, 2019, the Parties shall develop a credit/debit adjustment procedure to return the value of collected Recyclable commodities to Customers in a manner consistent with the following framework: • Future commodity credits shall be based on adjusting the initial $54.07 per ton value to reflect changes in material composition and value overtime. • The Mill Trade Journal Pacific Northwest/West Regional market report, high range value, is a reasonable measure for indexing market change of the intitial $54.07 per ton value. If this publication is unavailable,the Parties shall mutually agree on a replacement independent measure of commodity markets. The potential for transitioning to use of market pricing reported in the Contractor's Enspire system will also be considered as part of developing this credit/debit adjustment procedure. • The per-household quantities of recyclables (pounds per household per month) used to calculate the credit/debit, as reported by the Contractor's Enspire system, shall be an acceptable measure of Recyclables quantity, provided that the City may request and receive additional route data (customer count and delivered material quantities per route)to confirm reported quantities. • The composition of processed marketable materials reported by the Contractor's processing facility shall be an acceptable measure of material composition, provided that the City may request up to four sorts of delivered Recyclables each year at the Contractor's expense. The City City of Federal Way 53 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract may arrange for additional sorts, at the City's expense, if the City determines additional samplings are warranted. The Parties may mutually agree to revise the credit/debit procedure, as needed, during the term of the Contract. 5.3.5 New or Changes in Existing Taxes If new municipal, county, regional, or Washington State taxes or fees are imposed, the rates of existing taxes (excluding changes to the rates for federal taxes) or fees are changed, or new road or bridge tolls necessarily affecting the Contractor's operations under this Contract imposed after the Date of Execution of this Contract, and the impact of these changes results in increased or decreased Contractor costs in excess of five thousand dollars ($5,000) in the aggregate annually, the Contractor shall submit a detailed proposal for the adjustment of the rates to reflect any additional costs or savings to the Contractor. The Contractor and City shall enter into good faith negotiations to determine whether compensation adjustments are appropriate for the amount exceeding the five thousand dollar ($5,000) aggregated threshold (in cases in which the threshold applies) and if so, to determine the amount and the method of adjustment. 5.4 Change in Law Except to the extent addressed otherwise in this Contract, changes in federal, state, or local laws or regulations (that do not apply to tax or fee rates) that result in a detrimental change in circumstances or a material hardship for the Contractor in performing this Contract may be the subject of a request by the Contractor for a rate adjustment, subject to review and approval by the City. If the City requires review of financial or other information in conducting its rate review under this provision, then the City may retain a third-party to review such information at the Contractor's expense, taking whatever steps are reasonably feasible, appropriate and lawful to protect the Contractor's documents identified as confidential and proprietary by the Contractor. 6. FAILURE TO PERFORM, REMEDIES,TERMINATION The City expects high levels of Customer service and collection service provision. Performance failures shall be discouraged, to the extent possible, through specific performance fees for certain infractions and through Contract default for more serious lapses in service provision. Section 6.1 details infractions subject to performance fees and Section 6.2 details default provisions and procedures. 6.1 Performance Fees The City reserves the right to make periodic, unscheduled inspection visits to determine the Contractor's compliance with the provisions and requirements of this Contract. In the event that the City's inspection reveals that the Contractor has failed to satisfactorily perform any duties of this Contract, the City shall present an incident report to the Contractor detailing such unsatisfactory performance. The Contractor and the City agree that upon receiving such report, the Contractor shall pay the following dollar amounts, not as a penalty, but as performance fees for failure to satisfactorily perform its duties under this Contract. The City and the Contractor agree that the City's damages would be difficult to prove in City of Federal Way 54 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract any litigation and that these dollar amounts are a reasonable estimate of the damages sustained by the City as a result of the Contractor's failure to satisfactorily perform its duties under this Contract. The performance fees in this Section 6.1 shall not apply to the service impacts of Labor Disruptions, as separate performance fees shall apply under those circumstances, as described in Section 4.1.18. Performance fees shall include: Action or Omission Performance fees 1 Collection before or after the times specified in Section Five hundred dollars ($500) per 4.1.3, except as expressly permitted in writing. incident (each vehicle on each route is a separate incident). 2 Repetition of complaints on a route after City notification, ' Fifty dollars ($50) per incident, not to including, but not limited to,failure to replace Containers in exceed five hundred dollars ($500) per designated locations, spilling, not closing gates, not vehicle per day. replacing lids, crossing planted areas, or similar violations. 3 Failure to clean-up or collect leaked or spilled materials The cost of cleanup to the City, plus and/or failure to notify the City within three (3) hours of five hundred dollars ($500) per incident. incident. 4 City Observed leakage or spillage from Contractor vehicles Five hundred dollars ($500) per or of vehicle contents. vehicle, per inspection, plus clean-up costs (and potential code fines/penalties). 5 Failure to replace a leaking Container within one (1) One hundred dollars ($100) per business day of notification. incident, and then one hundred dollars ($100) per day that the Container is not replaced. 6� Failure to collect missed materials within one (1) business Fifty dollars ($50) per incident to a day after notification. $50.00 each incidence business day maximum of five hundred dollars after notification ($500) per vehicle per day. 7 Missed collection of a block segment of Single-Family Two hundred fifty dollars ($250) per Residences (excluding collections prevented by inclement block segment if collection is weather, but not excluding collections prevented by performed the following day; one inoperable vehicles).A block segment is defined as one side thousand dollars ($1,000) if not of a street, between cross-streets, not to exceed fifty (50) collected by the following day. houses. 8 Collection as Garbage of non-contaminated Source- One thousand dollars ($1,000) per separated Recyclables, Yard Debris, or Compostables in incident. clearly identified containers, bags, or boxes. 9 Rejection of Garbage, Recyclables, Yard Debris or One hundred dollars ($100) per Compostables without providing documentation to the incident. Customer of the reason for rejection. 10 Failure to deliver Containers within three (3) days of One hundred dollars ($100) per request to Multifamily Complex or Commercial Customers incident. requesting service after the Date of Commencement of Service. City of Federal Way 55 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract Action or Omission Performance fees 11 Failure to deliver Garbage, Recyclables or Compostables Twenty-five dollars($25) per incident. Containers within seven (7) days of request to Single-Family Residence Customers requesting service after the Date of Commencement of Service. 12 Misrepresentation by Contractor in records or reporting. Five thousand dollars ($5,000) per incident. 13 Failure to provide the required monthly and annual reports Five hundred dollars ($500) per day on time. Failure to provide adequate or timely response to past deadline. a request for an Ad Hoc report. 14 Failure to maintain clean, sanitary and properly painted Fifty dollars ($50) per incident, up to Containers. Failure to replace or repair broken lids on maximum of one thousand dollars Containers. ($1,000) per inspection. 15 Failure to maintain contract-compliant vehicles. Fifty dollars ($50) per incident, up to maximum of one thousand dollars ($1,000) per inspection. 16 Failure to meet Customer service answer and on-hold time One hundred dollars($100) per day. performance requirements specified in Section 4.3.2.4. 17 Failure to meet the service and performance standards Two hundred and fifty dollars ($250) listed in Section 4.3.2 (inclusive of subsections) of this per day until the service standards Contract for a period of two (2) consecutive months. listed in Section 4.3.2 are met for ten (10) consecutive business days. 18 Failure to ensure that all Customers have contract Five thousand dollars ($5,000) per day, compliant Garbage, Recycling, and Compostables plus twenty-five dollars ($25) per Containers on or before the Date of Commencement of Container for each incident occurring Service. after the Date of Commencement of Service. 19 Failure to include City-authorized instructional/promotional Fifty dollars ($50) per incident, with no materials when a new Garbage, Recycling, and/or maximum. Compostables account is established. . 20 Failure to separate collection of materials from Service Area Five thousand dollars ($5,000) per Customers from non-service area customers, unless such route per day. collection is authorized in writing by the City. 21 Inability to reach the Contractor's staff via the emergency Two hundred-fifty dollars ($250) per telephone number. incident. 22 The use of outdated, or non-City-approved stickers, or lack Fifty dollars ($50) per Container. of required stickers on Contractor provided Containers. 23 Failure to have correct rates for all Customer sectors and Two hundred-fifty dollars ($250) per service levels listed on the Contractor's website. day, with no maximum. 24 Failure to maintain, or reduction of, Recyclables or $500 per Complex Compostables service volume below established thresholds for Multi-Family Customers without prior City permission. 25 Failure to close lids on Detachable Containers after Fifty dollars ($50) per incident, up to emptying. maximum of one thousand dollars ($1,000) per inspection. City of Federal Way 56 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract Action or Omission Performance fees 26 Failure to investigate, follow-up, and rectify, a "Haul or $250 per Complex Call" event at a Multifamily Complex as described in Section 4.3.5. Nothing in this Section shall be construed as providing an exclusive list of the acts or omissions of the Contractor that shall be considered violations or breaches of the Contract, and the City reserves the right to exercise any and all remedies it may have with respect to these and other violations and breaches. The performance fees schedule set forth here shall not affect the City's ability to terminate this Contract as described in Section 6.2. Performance fees, if assessed during a given month, shall be invoiced in writing by the City to the Contractor. The Contractor shall be required to pay the City the invoiced amount within thirty (30) days of billing. Failure to pay performance fees shall be considered a breach of this Contract, and shall accrue penalty charges of eight percent (8.0%) per month of the amount of any delinquent payments. Any performance fees assessed against the Contractor may be appealed by the Contractor to the City within ten (10) days of being invoiced for assessed performance fees. The Contractor shall be allowed to present evidence as to why the amount of the assessed performance fees should be lessened or eliminated, including the provision of incorrect information provided by a previous contractor for contract failures during the initial transition period. The City's decision shall be final and not subject to appeal. 6.2 Contract Default The Contractor shall be in default of this Contract if it violates any material provision of this Contract. In addition, the Contractor shall be in default of the Contract should any of the following occur, including, but not limited to: 1. The Contractor fails to commence the collection of Garbage, Recyclables, or Compostables, or fails to provide any portion of service under the Contract on the Date of Commencement of Service, or for a period of more than five (5) consecutive days at any time during the term of this Contract, except as provided pursuant to Section 4.1.19; 2. The Contractor fails to obtain and maintain any permit, certification, authorization, or license required by the City, County, or any federal, State, or other regulatory body in order to collect materials under this Contract, or comply with any environmental standards and regulations; 3. The Contractor's noncompliance creates a hazard to public health or safety or the environment; 4. The Contractor causes uncontaminated Recyclables or Compostables to be disposed of in any way, such as in a landfill or incinerated at an incinerator or energy recovery facility, without the prior written permission of the City; 5. The Contractor fails to make any required payment to the City, as specified in this Contract; City of Federal Way 57 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract 6. The Contractor is assessed performance fees pursuant to Section 6.1 in excess of fifteen thousand dollars ($15,000) during any consecutive six(6) month period; or 7. The Contractor fails to resume full service to Customers within twenty-one days following the initiation of a labor disruption pursuant to Section 4.1.19. The City reserves the right to pursue any remedy available at law or in equity for any default by the Contractor. In the event of default, the City shall give the Contractor ten (10) days' prior written notice of its intent to exercise its rights, stating the reasons for such action; however, if an emergency shall arise (including but not limited to a hazard to public health or safety or the environment) that does not allow ten (10) days prior written notice, the City shall promptly notify the Contractor of its intent to exercise its rights. If the Contractor cures the stated reason within the stated period, or initiates efforts satisfactory to the City to remedy the stated reason and the efforts continue in good faith, the City may opt not to exercise its rights for the particular incident. If the Contractor fails to cure the stated reason within the stated period, or does not undertake efforts satisfactory to the City to remedy the stated reason,then the City may at its option terminate this Contract effective immediately. If Contractor abandons or violates any material provision of this Contract, fails to fully and promptly comply with all its obligations, or fails to give any reason satisfactory to the City for noncompliance, and fails to correct the same, the City, after the initial ten (10) days' notice, may then declare the Contractor to be in default of this Contract and notify the Contractor of the termination of this Contract. A copy of said notice shall be sent to the Contractor and surety on the Contractor's performance bond. Upon receipt of such notice, the Contractor agrees that it shall promptly discontinue the services provided under this Contract.The surety of the Contractor's performance bond may, at its option, within ten (10) days from such written notice, assume the services provided under this Contract that the City has ordered discontinued and proceed to perform same, at its sole cost and expense, in compliance with the terms and conditions of the Contract, and all documents incorporated herein. In the event that the surety on the Contractor's performance bond fails to exercise its option within the ten (10) day period, the City may complete the Services provided under this Contract or any part thereof, either through contract with another party or any other means. The City shall be entitled to recover from Contractor and the surety on Contractor's performance bond as damages for all expenses incurred, including reasonable attorneys' fees, together with all such additional sums as may be necessary to complete the services provided under this Contract, together with any further damages sustained or to be sustained by the City. A surety performing under this Contract shall be entitled to payment in accordance with this Contract for Contract services provided by the surety, and shall otherwise be subject to the same rights and obligations with respect to the Contract services furnished by the surety as would be applicable if the Contract services were to be performed by the Contractor. The City's obligation to pay for such Contract services shall be subject to satisfactory performance by the surety as well as to setoffs or recoupments for sums, if any, owed by Contractor to City on account of Contractor's abandonment or default. City of Federal Way 58 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract 7. NOTICES Routine communications between the Contractor and the City's contract manager shall be conducted via e-mail unless otherwise required. All notices referencing change of ownership, penalties, rate requests, performance fees, or Contract default shall be in writing and personally served or mailed (postage-prepaid and return receipt requested), addressed to the Parties as follows, or as amended by the City: To the City: Public Works Director City of Federal Way 33325 8th Avenue S Federal Way,WA 98003 To Contractor: Area Director of Public Sector Solutions Waste Management of Washington, Inc. 720 4th Avenue, Suite 400 Kirkland, WA 98033 8. GENERAL TERMS 8.1 Collection Right Throughout the Contract Term, the Contractor shall be the exclusive provider with which the City shall contract to collect Garbage, Compostables, and Recyclables placed in designated Containers and set out in the regular collection locations within the City Service Area subject to this Contract. When asked by the Contractor, the City shall make a good faith effort to protect the exclusive rights of the Contractor under this Contract; however, The City shall not be obligated to join or instigate litigation to protect the right of the Contractor. The Contractor may independently enforce its rights under this Contract against third party violators, including, but not limited to, seeking injunctive relief, and the City shall use good faith efforts to cooperate in such enforcement actions brought by the Contractor(without obligating the City to join any such litigation, except for as provided in this paragraph). Such efforts may include but not be limited to cease and desist letters, assistance with documenting violations, and other activities as City staff time reasonably allows. This Contract provision shall not apply to Garbage, Recyclables, or Compostables self-hauled by the generator; to Source-separated materials hauled by common or private carriers (including drop-off recycling sites); or to construction/demolition waste hauled by self-haulers or construction or demolition contractors in the normal course of their business. The Contractor shall retain the right and cover all costs to dispose of or process and market the Garbage, and Compostables once those materials are placed in Contractor-provided or City-owned containers. City of Federal Way 59 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract The Contractor shall cover all costs to process Recyclables once those materials are placed in Contractor- provided or City-owned containers. 8.2 Access to Records The Contractor shall maintain in its local office full and complete operations, Customer, financial, and service records that at any reasonable time shall be open for inspection and copying for any reasonable purpose by the City. In addition, the Contractor shall, during the Contract term, and at least seven (7) years thereafter, maintain in an office in King County, reporting records and billing records pertaining to the Contract that are prepared in accordance with Generally Accepted Accounting Principles, reflecting the Contractor's services provided under this Contract. Those Contractor's accounts shall include, but shall not be limited to, all records, invoices, and payments under the Contract, as adjusted for additional and deleted services provided under this Contract. The City shall be allowed access to these records for audit and review purposes, subject to the same protections of the Contractor's financial or other proprietary information set forth in Section 5.3. The Contractor shall make available copies of certified weight slips for Garbage, Recyclables, and Compostables on request within two (2) business days of the request. The weight slips may be requested for any period during the Term of this Contract. 8.3 Insurance The Contractor shall procure and maintain, for the Term of the Contract, insurance that meets or exceeds the coverage set forth below, as determined in the sole reasonable discretion of the City. The cost of such insurance shall be paid by the Contractor. Contractor's maintenance of insurance as required by this Contract shall not be construed to limit the liability of the Contractor to the coverage provided by such insurance, or otherwise limit the City's recourse to any remedy available at law or in equity. 8.3.1 Minimum Scope of Insurance The Contractor shall obtain insurance that meets or exceeds the following of the types described below: 1. Automobile LiabilitV insurance covering all owned, non-owned, hired, and leased vehicles. Coverage shall be written on Insurance Services Office ("ISO") form CA 00 01 or a substitute form providing equivalent liability coverage. If necessary,the policy shall be endorsed to provide contractual liability coverage. The policy shall include the ISO CA 9948 Form (or its equivalent) for transportation of cargo and a MCS 90 Form in the amount specified in the Motor Carrier Act. The policy shall include a waiver of subrogation in favor of the City. The City shall be named as an additional insured under the Contractor's Automobile Liability insurance policy. 2. Commercial General Liability insurance shall be written on ISO occurrence form CG 00 01, or a substitute form providing equivalent liability coverage and shall cover liability arising from premises, operations, independent contractors, products-completed operations, personal injury and advertising injury, and liability assumed under an insured contract. There shall be no City of Federal Way 60 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract endorsement or modification of the Commercial General Liability insurance for liability arising from explosion, collapse, or underground property damage. The City shall be named as a Primary-Non Contributory Additional Insured under the Contractor's Commercial General Liability insurance policy with respect to the work performed for the City, using ISO additional insured endorsements CG 2010 0704 and CG 2037 0704. 3. Workers' Compensation coverage as required by the Industrial Insurance laws of the State of Washington. 4. Cor}tractor's Pollution Liability insurance coverage covering any occurrence of bodily injury, personal injury, property damage, cleanup costs, and legal defense expenses applying to all work performed under the contract, including that related to transported cargo. The City shall be named as a Primary-Non Contributory Additional Insured under the Contractor's Pollution Liability insurance policy. 8.3.2 Minimum Amounts of Insurance Contractor shall maintain at a minimum the following insurance limits: 1. Automobile Liability insurance with a minimum combined single limit for bodily injury and property damage of Ten million dollars ($10,000,000)for each accident. Limits may be achieved by a combination of primary and umbrella policies. 2. Commercial General Liability insurance shall be written with limits no less than ten million dollars ($10,000,000) for each occurrence, Twenty million dollars ($20,000,000) general aggregate, and a twenty million dollar ($20,000,000) products-completed operations aggregate limit. Limits may be achieved by a combination of primary and umbrella policies. 3. Workers' Compensation coverage as required by the Industrial Insurance laws of the State of Washington. 4. Contractor's Pollution Liability insurance shall be written with limits no less than ten million dollars ($10,000,000) combined single limit for each pollution condition for bodily injury, personal injury, property damage, cleanup costs, and legal defense expense. 8.3.3 Other Insurance Provisions The insurance policies are to contain, or be endorsed to contain,the following provisions for Automobile Liability, Commercial General Liability, and Contractor's Pollution Liability coverage: 1. The Contractor's insurance coverage shall be the primary insurance with respect to the City, its officials, employees, and volunteers. Any insurance, self-insurance, or insurance pool coverage maintained by the City shall be in excess of the Contractor's insurance and shall not contribute with it. The City, its officials, employees, agents, and volunteers shall be named as Primary-Non Contributory Additional Insured's on the Contractor's Automobile Liability, Commercial General Liability, and Pollution Liability insurance policies,via blanket-form endorsement. City of Federal Way 61 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract 2. Coverage shall state that the Contractor's insurance shall apply separately to each insured against whom claim is made or suit is brought, except with respect to the limits of the insurer's liability. 3. Each insurance policy required by the insurance provisions of this Contract shall provide the required coverage and shall not be canceled except after thirty (30) days' prior written notice (ten (10) days' notice for non-payment of premium) has been given to the City. Such notice shall be sent directly to the City. If any insurance company refuses to provide the required notice,the Contractor or its insurance broker shall notify the City of any cancellation of any insurance immediately on receipt of insurers' notification to that effect. 4. All Deductibles or Self Insured Retentions shall be the full responsibility of the Contractor. 5. Insurance Limits required are minimum limits and do not reduce the Defense, Indemnity, Hold Harmless Liability or any other liabilities of the Contractor. 8.3.4 Acceptability of Insurers Insurance is to be placed with insurers with a current A.M. Best rating of not less than A:XII. 8.3.5 Verification of Coverage The Contractor shall furnish the City with original certificates and a copy of the blanket-form amendatory endorsements as required herein, including, but not necessarily limited to, the additional insured endorsement, evidencing the insurance requirements of the Contractor at least one (1) month before the Date of Commencement of Service of this Contract. 8.3.6 Subcontractors The Contractor shall include all subcontractors as insured under its policies or shall furnish separate certificates and endorsements for each subcontractor. All coverages for subcontractors shall be subject to all of the same insurance requirements as stated herein for the Contractor, including the requirement that the City, its officials, employees, and volunteers be named Primary-Non Contributory Additional Insured's on the Contractor's insurance policy and shall provide applicable endorsements in a form acceptable and approved by the City. 8.4 Performance Bond The Contractor shall provide and maintain at all times a valid Contractor's Performance and Payment Bond or bonds in a form provided by the City in the amount of two million dollars ($2,000,000). The bond(s) shall be issued for a period of not less than one (1) year, and the Contractor shall provide new bond(s) to the City no less than sixty (60) calendar days prior to the expiration of the bond(s) then in effect. The City shall have the right to call the bond(s) in full in the event its renewal is not confirmed prior to five (5) calendar days before its expiration. City of Federal Way 62 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract 8.5 Indemnification 8.5.1 Defend, Indemnify and Hold Harmless Contractor shall indemnify, defend, protect, and hold harmless the City, its elected and appointed officials, officers, employees, representatives,volunteers, and agents, from any and all third party claims or suits, and any damages, costs,judgments, awards or liability resulting from such claims or suits: (a) for injury or death of any person or damage to property to the extent the same is caused by the actual or alleged negligent acts or omissions, or willful misconduct, of Contractor, its agents, servants, representatives, officers, or employees in the performance of this Contract and any rights granted hereunder, or (b) to the extent such claim or demand is caused by Contractor's unlawful release of Hazardous Waste in violation of any Environmental Law in its performance of Services and exercise of any rights granted hereunder. This indemnity under subsection 8.5.1.(1)(b) includes each of the following to the extent the same is caused by Contractor's unlawful release of Hazardous Substances in violation of applicable Environmental Laws: (i) liability for a governmental agency's costs of removal or remedial action for such release by Contractor of Hazardous Waste; (ii) damages to natural resources caused by Contractor's release of Hazardous Waste, including reasonable costs of assessing such damages; (iii) liability for any other person's costs of responding to such release by Contractor of Hazardous Waste; and (iv) liability for any costs of investigation, abatement, correction, cleanup, fines, penalties, or other damages arising under any Environmental Laws that are caused by Contractor's release of Hazardous Waste. Provided, however, such indemnification shall not extend to any claims, demands, liability, loss, cost, damage or expense of any nature whatsoever including all costs and attorneys' fees caused by the sole negligence of the City, its agents, employees, official, officers, contractors or subcontractors. 8.5.2 Process In the event any claim for such damages be presented to or filed with the City, the City shall promptly notify Contractor thereof, and Contractor shall have the right, at its election and at its sole cost and expense, to settle and compromise such claim, provided further, that in the event any suit or action is filed against the City based upon any such claim or demand, the City shall likewise promptly notify Contractor thereof, and Contractor shall have the right, at its election and its sole cost and expense, to settle and compromise such suit or action, or defend the same at its sole cost and expense, by attorneys of its own election. The indemnification obligations set forth herein shall extend to claims which are not reduced to a suit and any claims which may be compromised, with Contractor's written consent, prior to the culmination of any litigation or the institution of any litigation. The City has the right to defend or participate in the defense of any such claim at its own cost and expense, provided that Contractor shall not be liable for such settlement of other compromise unless it has consented thereto in writing. The provisions contained herein have been mutually negotiated by the Parties. Solely to the extent required to enforce the indemnification provisions of this Section 8.5.1, Contractor waives its immunity under Title 51 RCW, Industrial Insurance; provided; however, the foregoing waiver shall not in any way City of Federal Way 63 July,2019 Comprehensive Garbage, Recyclables,and Compostables Collection Contract preclude Contractor from raising such immunity as a defense against any claim brought against Contractor by any of its employees. Inspection or acceptance by the City of any Services performed under this Contract shall not be grounds for avoidance of any of these covenants of indemnification, defense, and hold harmless. Said indemnification, defense, and hold harmless obligations shall extend to claims that are not reduced to a suit and any claims which may be compromised, with Contractor's prior written consent, prior to the culmination of any litigation or the institution of any litigation. The provisions of this section shall survive the termination or expiration of this Contract. 8.6 Confidentiality of Information Pursuant to the Washington Public Records Act ("PRA"), Chapter 42.56 RCW, public records, as defined by the PRA, may be subject to disclosure upon request by any person, unless the documents are exempt from public disclosure by a specific provision of law. If the City receives a request for inspection or copying of any such documents, it shall promptly notify the Contractor in writing regarding the public records request. The City will give the Contractor ten (10) business days after such notification within which to obtain a court order prohibiting the release of the documents.The City assumes no contractual obligation to enforce any exemption under the PRA. 8.7 Assignment of Contract 8.7.1 Assignment or Pledge of Money by the Contractor The Contractor shall not assign or pledge any of the money due under this Contract without securing the prior written approval of the surety of the Contractor's performance bond and providing at least thirty (30) days' prior written notice to the City of such assignment or pledge together with a copy of the surety's approval thereof. Such assignment or pledge, however, shall not release the Contractor or its sureties from any obligations or liabilities arising under or because of this Contract. The requirements of this section shall not apply to the grant of a general security interest in the Contractor's assets to secure the Contractor's obligations under any loan or credit facility entered into by the Contractor or the Contractor's lawfully organized corporate affiliates. 8.7.2 Assignment, Subcontracting, Delegation of Duties The Contractor shall not assign or sub-contract any of the services provided under this Contract or delegate any of its duties under this Contract without the prior written approval of the City, which may be granted or withheld in the City's sole discretion. In the event of an assignment, sub-contracting, or delegation of duties, the Contractor shall remain responsible for the full and faithful performance of this Contract and the assignee, subcontractor, or other obligor shall also become responsible to the City for the satisfactory performance of the services to be provided under this Contract.The City may impose conditions of approval on any such assignment, subcontracting, or Change of Control, including but not limited to requiring the delivery by the assignee, City of Federal Way 64 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract subcontractor, or other obligor of its covenant to the City to fully and faithfully complete the services to be provided under this Contract or responsibilities undertaken. In addition, the assignee, subcontractor, or obligor shall sign a separate statement agreeing to abide by all terms and conditions of this Contract. The City may terminate this Contract if the assignee, subcontractor, or obligor does not comply with this clause. For the purposes of this Contract, any change of control of the Contractor shall be considered an assignment subject to the requirements of this section. Nothing herein shall preclude the City from executing a novation, allowing the new ownership to assume the rights and duties of the Contract and releasing the previous ownership of all obligations and liability. 8.7.3 Change of Trade Name In the event the Contractor wishes to change the trade name under which it does business under this Contract,the Contractor shall provide the name, logo, and colors under which it will be doing business in writing to the City at least thirty (30) days prior to the effective date of its change of trade name. Within a reasonable period following a change of trade name by the Contractor, all items, logos, articles, and implements seen by the public shall be changed, including but not limited to letterhead, signs, promotional materials, website pages, billing statements, envelopes, and other items. Vehicles are the only exception; vehicles must be repainted with new trade name, and any new logo or colors, within two (2) years of the effective date of the change of trade name. Failure to comply with the terms of this section shall result in penalties assessed against the Contractor in accordance with Section 6.1. 8.8 Laws to Govern/Venue This Contract shall be governed by the laws of the State of Washington both as to interpretation and performance. Venue shall be in Superior Court in the State of Washington for King County. 8.9 Compliance with Applicable Laws and Regulations The Contractor shall comply with all federal, state, and local regulations and ordinances applicable to the work to be done under this Contract. Any violation of the provisions of this section shall be considered a violation of a material provision of this Contract and shall be grounds for cancellation, termination, or suspension of the Contract by the City, and may result in ineligibility for further work for r the City. The Contractor agrees not to discriminate against any employee or applicant for employment or any other persons in the performance of this Contract because of race, religion, creed, color, national origin, marital status, gender, age, disability, sexual orientation, gender identity, or other circumstances as may be defined by federal, state, or local law or ordinance, except for a bona fide occupational qualification. Without limiting the foregoing, Contractor agrees to comply with the provisions of the Affidavit of Equal Opportunity & Title VI Compliance requirements incorporated herein by this reference. The Contractor agrees to post in conspicuous places, available to employees and applicants for employment, notices to be provided by the Contractor setting forth the provisions of this nondiscrimination clause. City of Federal Way 65 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract Conditions of the Federal Occupational Safety and Health Act of 1970, the Washington Industrial Safety and Health Act of 1973, and standards and regulations issued under these Acts from time-to-time must be complied with, including ergonomic and repetitive motion requirements. The Contractor must defend, indemnify, and hold harmless the City from all damages, injuries or losses assessed for the Contractor's failure to comply with the Acts and Standards issued therein. The Contractor is also responsible for meeting all local, state, and federal health and environmental regulations and standards applying to the operation of the collection and processing systems used in the performance of this Contract. The Contractor is specifically directed to observe all weight-related laws and regulations in the performance of these services, including axle bridging and loading requirements. 8.10 Permits and Licenses The Contractor and subcontractors shall secure a City business license and pay all fees and collect and remit all taxes levied by the City. The Contractor shall obtain all permits, certifications, authorizations, and licenses necessary to provide the services required herein prior to the Date of Execution of this Contract at its sole expense. The Contractor shall be solely responsible for all taxes, fees, and charges incurred, including, but not limited to, license fees and all federal, state, regional, county, and local taxes and fees, including income taxes, property taxes, excise taxes, permit fees, operating fees, surcharges of any kind that apply to any and all persons, facilities, property, income, equipment, materials, supplies, or activities related to the Contractor's activities under the Contract, business and occupation taxes, workers' compensation, and unemployment benefits. 8.11 Relationship of Parties The City and Contractor intend that an independent contractor relationship shall be created by this Contract. The implementation of services shall lie solely with the Contractor. No agent, employee, servant, or representative of the Contractor shall be deemed to be an employee, agent, servant, or representative of the City. 8.12 Contractor's Relationship with Customers The Contractor shall not separately contract with Customers for any services covered under this Contract; however, the Contractor may negotiate separate agreements with Customers for the sole purpose of compactor leasing, payment for recyclables, or other related services only when not included or specified in this Contract, provided that Customers are provided separate invoices for those services and that the Contractor makes it clear to Customers that those services are not provided under this Contract. These separate agreements must be in writing and shall in no way expressly or by application supersede this Contract. The Contractor agrees these separate agreements shall not contain durations any longer than the final date of this Contract's Term. These separate agreements shall not have terms that automatically renew past the expiration of this Contract. These separate agreements must terminate prior to the expiration of this Contract. The Contractor shall provide to the City a detailed list City of Federal Way 66 July,2019 Comprehensive Garbage, Recyclables,and Compostables Collection Contract of all such separate agreements with Customers upon the City's request.The City may, at its sole option, regulate similar or identical services in the successor to this contract. 8.13 Bankruptcy It is agreed that if an order for relief with respect to the Contractor is entered in any bankruptcy case, either voluntarily or involuntarily, in which the Contractor is a debtor, then this Contract, at the option of the City, may be terminated effective on or after the day and time the order for relief is entered. 8.14 Right to Renegotiate/Amend The City shall retain the right to renegotiate this Contract or negotiate contract amendments at its discretion or based on policy changes, state statutory changes, or County rule changes, Washington State, or federal regulations regarding issues that materially modify the terms and conditions of the Contract, including but not limited to any modifications to contracting terms or policies as they relate to County disposal services. The City may also renegotiate this Contract should any Washington State, County, or City rate or fee associated with the Contract be held illegal or any increase thereof be rejected by voters. In addition, the Contractor agrees to renegotiate in good faith with the City in the event the City wishes to change disposal locations or add services to the Contract, and to provide full disclosure of existing and proposed costs and operational impacts of any proposed changes. This Contract may be amended, altered, or modified only by a written amendment or addendum executed by authorized representatives of the City and the Contractor. 8.15 Force Majeure Provided that the requirements of this section are met, Contractor shall not be deemed to be in default and shall not be liable for failure to perform under this Contract if Contractor's performance is prevented or delayed by Acts of Nature, including landslides, lightning, forest fires, storms, floods, freezing and earthquakes, terrorism, civil disturbances, acts of the public enemy, wars, blockades, public riots, explosions, governmental restraint or other causes, whether of the kind enumerated or otherwise, that are not reasonably within the control of the Contractor, and are not the result of the willful or negligent act, error or omission of the Contractor; and that could not have been prevented by the Contractor through the exercise of reasonable diligence ("Force Majeure"). The Contractor's obligations under this Contract shall be suspended, but only with respect to the particular component of obligations affected by the Force Majeure and only for the period during which the Force Majeure exists. The following events do not constitute Force Majeure: strikes, other than nationwide strikes or strikes that by virtue of their extent or completeness make the particular goods or services effectively unavailable to the Contractor; work stoppages or other labor disputes or disturbances occurring with respect to any activity performed or to be performed by the Contractor; accidents to machinery, equipment or materials; unavailability of required materials or disposal restrictions; or general economic conditions. If as a result of a Force Majeure event, Contractor is unable wholly or partially to meet its obligations under this Contract,the Contractor shall notify the City by telephone and email, on or promptly after the City of Federal Way 67 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract Force Majeure is first known, followed within seven (7) days by a written description of the event and cause thereof to the extent known;the date the event began, its estimated duration,the estimated time during which the performance of the Contractor's obligations will be delayed; the likely financial impact of the event; and whatever additional information is available concerning the event and its impact on the City and its Customers. The Contractor shall provide prompt written notice of the cessation of the Force Majeure. Whenever such event shall occur, the Contractor, as promptly and as reasonably possible, shall use its best efforts to eliminate the cause, reduce the cost, and resume performance under the Contract. In addition, if as a result of a Force Majeure event, Contractor is unable wholly or partially to meet its obligations under this Contract, the Contractor shall notify all Customers regarding the disruption in collection service in a manner similar to the notification required in the case of inclement weather under Section 4.1.7. 8.16 Severability If any provision of this Contract shall be declared illegal, void, or unenforceable, the other provisions of the Contract shall remain in full force and effect. 8.17 Waiver No waiver of any right or obligation of either party hereto shall be effective unless in writing, specifying such waiver, and executed by the party against whom such waiver is sought to be enforced. A waiver by either party of any of its rights under this Contract on any occasion shall not be a bar to the exercise of the same right on any subsequent occasion or of any other right at any time. 8.18 Incorporation of Contractor's Proposal in Response to City's RFP The Contractor's Proposal, dated April 15, 2019, submitted in response to the City's Request for Proposals, is fully incorporated by this reference, including but not limited to collection vehicle types, customer service staffing and approach, processing abilities and other commitments made in the Contractor's proposal and all associated clarifications and supplemental proposal materials or attachments. In the case of conflict between the Contractor's proposal and this Contract, the provisions of this Contract shall prevail. 8.19 Dispute Resolution The Parties shall attempt to resolve any and all disputes to the mutual satisfaction of both Parties by good faith discussions. Throughout the duration of a dispute, the Contractor shall continue providing all Services included in this Contract. Disputes not resolved in accordance with other provisions of this Contract or through good faith discussions shall be submitted to non-binding mediation before a mediator acceptable to both the City and the Contractor. All costs of mediation, including the City's attorneys'fees and expert witness fees, shall be paid for by the Contractor. Neither party may initiate or commence legal proceedings prior to completion of the non-binding mediation. City of Federal Way 68 July,2019 Comprehensive Garbage, Recyclables,and Compostables Collection Contract 8.20 Entirety This Contract and the exhibits affixed hereto and herein incorporated by reference represent the entire agreement between the City and the Contractor with respect to the services to be provided under this Contract. No prior written or oral statement or proposal shall alter any term or provision of this Contract. WITNESS THE EXECUTION HEREOF on the day and year first herein above written. WASTE MANAGEMENT OF WASHINGTON, INC. CITY OF FEDERAL WAY i By _�/ � Jason Ro �, Pr�c6�ident Ji Ferrell, Mayor _.« Approved as to Form By AVA9�;� -Far J. Ryan Call, City Attorney City of Federal Way 69 July,2019 Comprehensive Garbage,Recyclables,and Compostables Collection Contract EXHIBITS EXHIBIT A: Service Area EXHIBIT B: Early Start of Service Support EXHIBIT C: Recyclables List EXHIBIT D:Service Support Resource Levels EXHIBIT E: Contractor Rates EXHIBIT F: Rate Modification Example City of Federal Way 1 July,2019 Exhibits EXHIBIT A Service Area CityOf Date:June 2019 City City Service Area Federa Federal Way Federal Way Federal Way,00 98003 (P)253-835-7000 (W)www.cicyoffedemlway.com 0 1 Mile Des N Moines Kent t 272ND Puget Sound S 288TH ST =i U Dumas Bay • Centre ■ �,y SW 3 H T rc f! SW 320TH c-r S 32 TH S' w Federal > Q Community Auburn NORTH SHORE Q Way �— Center SW CAMPUS H� • S 33 ST ) Tacoma '�� 348TH ST ti. SW 3511 s A� s � � s. a Legend Milton City Limits ,) • • • King County Boundary .. t �•�-� _'�A`�gW�ew�ood Fife i C I This map is intended for use carr of as a graphical representation. Federa I Way The City of Federal Way makes no warranty as to its accuracy. City of Federal Way 1 July,2019 Service Area EXHIBIT B Early Start of Service Support • New Customer Service Staffing and Phone Queue: "Customer Service,Just for You" As of September 1, 2019, a Federal Way Customer Service Team (Four dedicated staff:two supervisors plus two floor leads)will oversee Federal Way customer calls. Designated staff will travel to Federal Way at least twice each year to meet with City staff and have ride alongs with drivers to see services delivered to customers first hand.The Federal Way Customer Service Team will have exceptional knowledge and know-how regarding implementing the intricacies of this Contract and the"Customer Service,Just for You" initiative. Contractor will transition to Federal Way's new Dedicated Call Queue (accessed via the City's original garbage service phone number: 253-833-3333). Contractor will maintain this phone line so it will continue to be fully operational as a current alternative to the contractor's aggregated toll-free service phone number.As of September 1, 2019, calls using this original phone number will be answered via a Dedicated Call Queue. Contractor will track and provide weekly reports to the City of the metrics related to the Dedicated Call Que including speed to answer, hold times,and call abandonment data specifically originating from the Federal Way service area via the original phone number. The Dedicated Call Queue will also feature Federal Way-focused greeting and phone tree options that will also become operational as of September 1,2019. Extending Customer Service Center Hours on all Saturdays As of September 1, 2019, Contractor's Federal Way Customer Service Team will field calls from customers Monday-Friday from 7:00 a.m.to 7:00 p.m.and Saturdays from 8:00 a.m.to 5:00 p.m. • Education and Outreach Coordinator—ongoing support for Federal Way As of September 1, 2019, Contractor's Public Education and Outreach Coordinator assigned to the Federal Way service area will be based at the South Sound district.This staff person will dedicate no less than 40% FTE in annual staff hours to developing, managing and providing education and outreach programs in Federal Way. City of Federal Way 1 July,2019 Early Start to Support Services o, 0 N T 7 41 C C f6 N ate,,, CC3 0 4- 4ai x L L!1 - ? 'p T L U O p C p C C orjvii O c0 fa O Co O •� a) t Q �.. Q 40 4- aN-� -O +� O 7 L C u O � -i[ O 7 V aJ V m U U -a xJ 'a 'a ai o o � L v L v ^-' v na v o0 'n ai CL a c CL c C N N ul v) V) ut (n )n x M C C Mo +-+ O � O O L L • +' Ca x In L 'U CO N (a a1 ° +-j CIO T tl0 T M V) t L L 7 Q N L M (L) Mm "O O x cc a -- Q L += (1)I w a w + j ate-+ O N (II a) C LJ C L V p tto N ,p M Y p L ° L p R COC IL � O O Z V) d t C J C J J C O m CIO _ a1 a) :n v) = aI i LO Q a1 .0 "p y al N -p E f6 O (6 T N J tiai 3 L OD � +; u c c U Oc c _. +� p c cLo m u M V C ° L °° U 41 O � +� .p V U L ai w x -0 MO _ C O to C CIO c -p L h0 aI -a 4-1 M c W ° ' U YO a1 U O U +a � 4� to C v ar w CIO m 4.1 = c CIO m {�) U j. h0 V U C U Vr C U x C C6 u C M M Q coCD v fC +, O E U c tA C C C C a1 OO V N N — ° p O t x L +-i CN V C C Vt - C U U � 41 C L ? U S2 4-- C X U N +' CCI 3 Cu.) CL Q °- U W i� d W U (N U -0 d V) V) Q CO U L/U1 V .� Q • x X X x x x x x x c L. m ai CL co i (p CIO V) 0 C Y Q O 3: a-+ m CU•L •V L l� Q) tko C Ca CU V) QJ O O MCIO u O O Z `- a] L U L 7 L 'O O 00 O C L > E C L O N V O -0 O � ate,, aJ O .m O 0O L U C } _ a) c a) 4- +' M -O C L C QM VI C A C C L E p Q O w to v C6 to N • 0 Ew- 0 • -0I 0 -p Y Y Q � �O CO 6 o x O C Q X a' pO C O L Q . I L c O H O aJ Q) I +' a1 cu v a `� L Cu L- x �+ `c° ° a Q u C O — o Q o v t I p — = tIo 0 3 �+ I tC Lnv Q n +I, = Q c C i coo Q v41 ulu 3 to m O c 'n U aCC� co vI -O p CCG o Z U. •C 3 N M j:� +J Q. Q '� •� G +J L -C3 VI +J CIO a N M -0 V 'n •a O O 34J C M p m V U Z H M IA ate+ w Q 'a u u Q a E m a o cn v) L H u > EXHIBIT D Service Support Resource Level The table on the following pages clarifies outreach programs proposed by the Contractor in their response to the City's Request for Proposal. In general,the City will support Contractor-proposed outreach programs that are intended to be impactful and scaled to be beneficial for City ratepayers. Individual outreach programs will be implemented after appropriate outcomes and measures are agreed to by both parties, including a written commitment of resources to be provided by the Contractor.The Contractor shall track the implemented outreach programs and report program outcomes in each year's annual report. City of Federal Way 1 July 2019 Service Support Resource Level Waste Management Service Support Resource Levels For Federal Way Collection Service Contract Program/ Details Metric Goal Project COLLATERAL: PROMOTION AND EDUCATION New Customer One welcome packet comprised of materials from the annual #customers Inform and Welcome comprehensive service packet per each new residential, per LOB educate Packets multifamily and commercial customer for term of Contract. customers Customers may choose electronic or mailed copy. Hard copy mailed welcome packets require a minimum 5-days from new customer starts. Comprehensive See Section 4.3.5 of Contract. Once per year and at start of #customers Inform and Service Packet Contract for all customers. Once per year for residential non- educate subscribers and multifamily residences. customers Bill Inserts One insert per quarter for each residential, multifamily and #customers Inform and commercial customers. educate customers Foodcycler One e-newsletter per quarter to residential and multifamily #customers Inform and E-Newsletter customers where Contractor has a valid email address on educate record. Foodcycler E-newsletter will be repurposed from customers WM's Foodcycler Program with King County; E-newsletter will not be city-specific nor amended to contain additional or different information. Oops Tags As needed in support of contamination program and protocol #incidents Reduce for term of Contract. Double-sided notice with contamination per tag type contamination feedback on one side and guidelines on the other.One tag for each material type: recycling, compost, and garbage. Transcreated Collection guidelines available as needed for garbage, #materials Inform and Materials recycling and food/yard waste, upon request of customer for distributed in educate term of Contract. See Contractor's Proposal for languages each language customers available. Multilingual Bilingual decals(Spanish, Korean and Russian) available upon #decals Inform and Dumpster request from property manager for term of Contract. Standard distributed in educate Decals size of decal is 14 x 11 for containers ranging from 1-8 yards. each language customers Distributed by Public Education team and printed as needed. for each material type Postcards for See "Know before you throw" program #postcards Reduce Multifamily distributed contamination Contamination Campaign City of Federal Way 2 July, 2019 Support Service Levels Program/ Details Metric Goal Project Reusable Tote 20,000 tote bags produced by Contractor prior to Reduce Bags for commencement of Contract,for multifamily customers for contamination Recyclables term of Contract. Tote bags will be distributed as needed by and reduce Public Education &Outreach and will vary based on location bagged and property manager. material in recycle container PROGRAMS AND CONTAMINATION REDUCTION: NO LESS THAN 16 HOURS PER WEEK OF STAFF TIME Recycling Up to 4 per year upon request;facilitation of tour only #tours given Inform and Facility Tours at (transportation to/from facility not included). Requests may and number educate CRC be for either CRC or JMK with limits on tour size for JMK of people on facility and signed waivers. Tours are not available outside tour business hours at this time. Classroom Up to 4 workshops and 4 lunch room audits per year upon #workshops Educate youth Workshops request. Available for K-12 1h grade with age appropriate and lunch and reduce activities including quiz games, sorting games,songs, stories, room audits contamination and worksheets. Promoted through WM social media. conducted Community At least 4 events per year; events will be selected in #events Inform and Events-WM coordination with the city. WM will provide 100 reusable conducted educate Educational shopping bags per event for booth visitors. and estimated customers Booths number of attendees to educational booth WM Recycle Each summer WM will deploy summer interns towards detailed Increase Corps contractual obligations as needed and in collaboration with report of diversion the city. WM will provide a minimum of two (2) interns each outreach and/or reduce summer to conduct various activities like multifamily door-to- conducted contamination door outreach and events as already contemplated deliverables within this chart. WM Think WM to host one 6-hour event per year for multifamily and #attendees, Diversion Green residential customers only. Residents drop off items at type of items Recycling and convenient collection location designated by Contractor. and# Reuse Accepted items could include:foam,textiles, shredded paper collected, Collection and electronics. Promotion through WM social media outlets. measured by Events count or weight as appropriate City of Federal Way 3 July, 2019 Support Service Levels Program/ Details Metric Goal Project Multifamily On- Public Education & Outreach will provide site visits, lobby #properties Increase Site Technical events and presentations to at least 20 properties per year. reached and diversion Assistance Properties selected through requests or determined by the property and/or reduce contamination program and minimum recycling volume diversion rate contamination threshold. Door-to-door education only occurs during the or summer with WM Recycle Corp interns. The 3C program is contamination part of our education process and is ongoing in reducing reduction as contamination. appropriate Multifamily Up to 3,000 units per year. #units Increase Door-to-Door reached and diversion Outreach property and/or reduce diversion rate contamination or contamination reduction as appropriate Compost Up to 10 properties per year upon request;technical #properties Increase Technical assistance only, which includes a multifamily toolkit(a reached and diversion Assistance for brochure that explains the benefits of composting, process for property Multifamily setting up a program and resident FAQ). This outreach is in diversion rate Properties addition to the multifamily door-to-door outreach as or described above. contamination reduction as appropriate Multifamily Weekly phone call or email (Contractor's discretion)for all # Reduce Contamination customers marked as contaminated. Public Education & contamination contamination Plan Outreach will provide a monthly report as to outreach efforts incidents and results. Commercial Monthly phone call or email (Contractor's discretion)for all # Reduce Contamination customers marked as contaminated. Public Education & contamination contamination Plan Outreach will provide monthly report as to outreach efforts incidents and results. Residential Quarterly phone call or email (Contractor's discretion) all # Reduce Contamination customers with 3 or more contamination instances. contamination contamination Plan incidents Commercial 1 (or 2 small) commercial customer(s) per year wins(random # Reduce Recycling All selection based upon entries submitted by WM—property contamination contamination Stars Incentive goes from contaminated to consistently clean will qualify the incidents property for entry) a summer celebration including pizza party, games and prizes for staff. City of Federal Way 4 July,2019 Support Service Levels Program/ Details Metric Goal Project Multifamily 1 multifamily property(or 2 small, less than 200 units), per # Reduce Recycling All year wins (random selection based upon entries submitted by contamination contamination Stars Incentive WM—property goes from contaminated to consistently clean incidents will qualify the property for entry)a summer celebration including pizza party, games and prizes for families. Residential 5 customers per year wins(random selection based upon # Reduce Recycling All entries submitted by WM—resident goes from contaminated contamination contamination Stars Incentive to consistently clean will qualify the resident for entry) one incidents month of free service. Clean Cart Annually,WM will provide public education to 105 customers # Reduce Program (7 groups of 15 customers each) identified by drivers as those contamination contamination needing assistance to remove contamination from recycling incidents container. Outreach provided at WM discretion in order to work with customers. Progress moving customers from contaminated to clean reported to the city each month. SF Residential 2 per year;to assess contamination for purposes of Reduce Recycle Tip educational outreach &collateral materials. WM will contamination Floor Audits distribute results to the city after collecting the data. Know Before WM is offering Federal Way a new program for at least 3 # Reduce You Throw properties per year. The goal is to achieve contamination contamination contamination Multifamily reduction by identifying specific contaminates to a property to incidents Contamination assist in developing education to address that contaminate to Campaigns that property. WM outreach staff will audit recycling at multifamily properties to identify the number one barrier to clean recycling. WM will create a single-message campaign around the issue(s)found and develop creative and informative emails or postcards, depending on city and property manager preferences. City of Federal Way 5 July, 2019 Support Service Levels Program/ Details Metric Goal Project MEDIA Website See Section 4.3.2.6 of Contract. Inform and The website is updated on an ongoing basis as information educate changes. In the event of a service interruption, the website customers, weatherboard page is updated throughout the day to provide promote the latest information. programs and services The website contains .pdf versions of key documents, including collection guidelines,sample oops tags, city recycling review newsletter, and we have the capability to provide additional information in .pdf formats as needed. Website updates can be posted same-day, and typically within hours, depending on the nature of the changes. We are now examining options for creating and maintaining a dedicated "weatherboard" page for Federal Way. Our plan for the website is to continuously improve the customer experience by making the website as user-friendly as possible and providing the appropriate information as customer needs change. RORR RecycleOftenRecycleRight.com as an educational resource for Inform and customers, as available educate customers Social Media The target for posting information for Federal Way customers Inform and is at least three times per month for all platforms combined. educate Facebook page for term of Contract.The WM Facebook page customers, specifically designed for Federal Way customers is promote httr)s://www.facebook.com/oj�/ThinkGreenFederalWav/posts programs and /?ref=page internal. services The WM Twitter page for Federal Way and other WM customers in Western Washington is https.1/tWjtter.com/WMPuget5ounc1. We use Federal Way-specific tags to ensure visibility by local media, local organizations,the chamber and the city. Any City or Mayor tags will be reviewed by City before posting. We proactively encourage customers to follow us on the Federal Way Facebook by including invitations on the website (http://vwrnnortrrvve�1--L and on customers' postcards and information packet materials. City of Federal Way 6 July, 2019 Support Service Levels Program/ Details Metric Goal Project MISCELLANEOUS Specialized lids Comply with Section 4.3.5 of Contract. # Reduce with slots for contamination contamination detachable incidents container lids Specific WM will assist multifamily complexes with coming into # Reduce Procedures for compliance with recycling volume thresholds or contamination contamination contamination Multifamily thresholds. The initial recycling volume thresholds are incidents and increase Complexes established as 0.12 cubic yards per week per unit diversion (approximately 96 gallons per month) and a target of 5%of less contamination by volume. Coming into compliance may include door-to-door education,training of residents and/or property management staff, signage and posted information, addressing space and capacity constraints. The Contractor shall also coordinate and work cooperatively with City staff and/or consultants hired to conduct outreach and education, and otherwise provide technical assistance. City of Federal Way 7 July,2019 Support Service Levels Exhibit E:Contractor Rates Service Pounds Final Level Per Disposal Collection Revised Admin Fre B&fa Tac Revised Service Level Count ti it Fee Fee Bates Rates Monthly OW3,2,:alhlcul•, _ I;!itut ufl;r u:.�u n-+ir +1: -f' G l.a= qn C l' Weekly One 20-mllm Garb-Cart 3.477 915 S 2.82 S 13.00 S 1582 S 050 S S 16.32 Residential l 35-gallon Garbaee Cart - -1 if I I r I.- 1 5 - It Gig S 5 '_1.41 Curbside I i- Ilno Garbaee Cart 5 019 1 16 S 9 R7 S 2n 47 S 097 i 0.01 S 31 32 Service 1 96-gallon Garbaee Cart 1.317 48 54 S 14 81 1 S 2990 S 44.71 1.43 S 0.02 S 46.16 Total Garbage Extras(32 gallonequivalent) 1;3 9 16 18 S 1.14 S 4.86 S 6.00 S 0.19 S S 6.19 Customers: \DsvrlWrcotrY Fess- 18}76 Recvclim Only(uo mrbaee service) S 11 C' S 037 S S 1206. C tables Only(ao mbaee service) - " - S 12 RR i 0,111 S - S 1329 Subs -tion late for one 32-ea loa Cni "',ks.�v S 117153 033 S - S 10 96 Subscription rate for one 64galloa Co tabes Cart S $ 035 S 5 1139 SubscriDlion rate for one,96-gallon Conwostabla Cart S I: S 037 S S 11.96 Fxh-a Cnnmaables(32 aallan baeMudle'can S 300 S 0.09 1 S S 3-09 Second 96-GaUm Cor®ostablm Cart(rental only) S 1.50 S 0.04 S S 1,54 Additional 96-Gallon Compostables Cart(for oneoing excess above base M-ea[]on service) 285 S 6.00 S 019 S 6.19 S 15" S 0.4: S 5 1548 I' 61 S "an i 009 S i 09 _r_...._.. 11 6.005 0.19 - 6 9 �xuuat.accoum(chanted -r - 0.24 S S 774 :`-',velehr/0-ire-miner ; n n9 - S :no Redeliv of ane or more conramers 11 S 15.00 S 1548 Cart Cleaning( cart per cleanmx) 1 S 10.00 S S 1032 Oncidl Non-CFC Co lammg Laree. Vance("wWte S 20.00 S 0.64 S s Bulky Refrieerators/FreezeN:)ir Condifi rs M ran Is 3000 S 096 S 0' S Wxste .pm ir-i S 147' S .'^ r S S 20.64 Mattresses.Bo. item S 12.96 S 20.64 Weekly e2ii�l7on r3aibrc•Caft _ _ 1__I _ Commercial ]32)35-ga8oa Cerrhaae Cart ... S ,4 S 17 7n '-2 FA _ S 231 IMF Can and l 4-.!,11.;Is,ill.),,I rrr 9.87 S 23.91 5 I-u S S 348' Cart 190/96-mllm Garbaee Cart 41Rct c laRl S :O,m S s S 1.43 0.02 S 46.31 Extras(32-eallon ivalent) 1.14 1 S 496 S 600 S 019 S S 619 R FDgn o lxra, NOTE: 114 as_• 4,. S 0.12 S S 4.12 Colunm C is Co stables Service: rural nff Weddv 35-gal Cart Yard Debris/Foodw;csuc sa-a s.<. 8 S 1157 S 0.37 S S 11.94 and couml Weekly 64-eal Carr Yard Debris/Foodwaste service S 12.14 S 0.39 S S 12 58 couiauiers Weekly 96-ml Cart Yard Debris/Foodwaste service S 12.88 S 0.41 S S 13.1_9 Number in Aa.M."Fees: cobuauB in Bamm r.. bu•_.I t•1,ui_ S 1i 00 (1U S S 7548 s (rel)is Ore Roll-our Charee tier 25 f.um1,oer cart.Der oickim.Dns-week S S 0.01 - S porriou Onai Redelivery of comamers _ e to nn S n 17 S - C table Bunte f Ca a•. ;.:.xa.. 5 S S S Can Cleaume/Ssvo (pu Cart) S 10.00 S 032 S S 10.32 Weekly I Cubic Yard Container 1 34359 S 10482 S 305. S 41072 S 1 S 0.19 S CommerclaV I.5 Cubic Yard Container -i j-5,39 S 157'4 S 4100 S 557.64 S S 016 .S i71 M MF Detachable 2 Onbic Yard Cnaminer 687.18 S 109 65 S 494.90 1 7('4.55 c S 0.33 S 71741 Container .:Cubic Yard ContaiaerLOn 77 S - _ - S i. 0.47 S 1.03078 mp (coacted) 1 Cubic Yard Container 1 137456 $ 419.30 .._",,...... - --. 41 S 1 1 5 Cubic Yazd Container 3 2.06154 S 628.95 1.889.83 S 60 47 0.90 S 195120 City of Federal Way i July,2019 Contractor Rates Sen•ice Pounds Fival Level Per Disposal Collection Revised Admin Fee B&n Tar Revised Sen•tre Level unit Fee Fee Rates Rarer Contruerdal I Cubic Yard.1 icku!week 114-53 S 3494 S 7947 5 113 413 62 S S 1 17 OR Detachable I Cubic Yud 2 ick & u week 1 1 14 53 S 69 RR 5 15694 S 2268? S7 S 5 234 17 Coutaiuer 1 Cubic Yud 3 icku week _ 11453 S i S 2,3541 S 34023 5 109 0 I r, S -,it 27 (loose) I Cubic t"a1 i1I icl-a •3a•1; 1 Cubic Yuri.5 icku&/week 114 53 S I' S 39235 S 567-05 S R Id. 5 027 S 58546 l 5 Cubic Yard.l ick /week 24 171. 5 5241 9951, S ::I o' S 486 S S 156.97 1-5 Cubic Yud 2 pickvps/week 1 171 S 104.82 S 19906 S 103 RR S 972 S D..' S 1-5 Cubic lud.3 ick &week 171 S 15713 S '+9R 59 455,82 S 14 is S 021 S 470-61 1 5 Cubic Yard.4 ickvoshveek 171 S _i S 39R 2 $ 607 76 S 1944. S 0,29 S 62749 1-5 Cubic Yazd 5 pickupsAyeek 1 I S 26205 5 49765 S 759.70 24 31 ,5 0.36 5 79437 2.CONic Yard,! kbur' 101 22906 S 69 RR S 12071 S 19059 S 609 S 0.09 S 2 Cubic Y,ud-_pidup, - _3 ?°1 t 1'.1q) C n.14 s 2 Cubic Yard 3 icku 'week229 06 36'.. 571 77 S 1829 5 027 S 59033 4 Cubic Y.:S 4»du r•..:,-4: S - S 24 39 S n.36 5 2 Cable yarr.5 i,ilt"we& S 3,940 S 6113 ii .S 95?95 5 30-49 S 045 S 9R399 3 Cubic Yard l ickv week{: 343 i9 S I0.: _ 63 59 268 41 S R 5R S 0 17 S 277 11 ;Cuh1.i-'!0 Ei2k11I�Ve& 58 343-59 S 20.64 S 3'_718 $ 53682 S 1717 S 025 S 554:. 3 Cubic Y"ud-3 picimpsAveek;: :..t: c ;�:4 5 7h5 (I 5 811 - i Cubic Yard.4 pjcicupslweek 31; 5 5 S 1 073 64 S 34.35 S 051 S 110850 i Cubic Yard 5 is week 1 343 59 5 -1.342-05 5 4�94 S 064 S 1-3856-, 4 C'ubw YmLi-I nri7i•::-^ I25 S 19869 S 33R 96 1083 S 0 16 5 349.45 4 Cubic Yud.2 pickupsAveck 397.38 S 67692 S 21 67 S 032 5 698.90 4 Cubic Yard.3 PLcIll .".k 43 45812 S 419 3 S 596 n7 5 1.0.5 38 S -1249 S 04R S 1.048 35 •4 Cubic Yud.4 pickups/week - S L 1 7 i [i..4 5 1.397.50 4 Cubic Y-L 5 virtu:,;,,L. 6 45812 S 169230 1 5 54J5 S o-81 S 1.747-26 6 Cubic Yui..1 n'I'T cit_ 1 69 687 18 S 273-88 S 48353 S 1547 S 023 5 49923 6 Cubic Y4rd._" n d. r•:{, 6 68718 41-A S 54776 y 967 S 3094 S 0.46 S 998 46 t � 6 Cubic Yard 3 t sveek 7 6PS 628-95 ,. 821-64 S 1 450 59 S 46.4 V S 0..69 5 1.49769 6 Cubic Yard.4 is week 7 687 18 S 838.60 S `5 ' I 61.85 S 0.92 S 1_996-93 6 Cubic Yard.5 p3ckijr. 51.04F.I' _ �I- 7-17.. 1-16 S 6"l7. 8 Cubic Yuril pickup/week/week 916.-24 S 279 i; 31.51 S G l 1 3 S 1956 0 29 S 63119 5 C'ubk.YanL 2 pi916.24 S _ S 66-362 S 1.21-268 S 39.12 0 58 S 126238 8 Cuble Yard k 136:1) 4veek 916-?4 S 838-59 S 995-43 5 1 Ra,:_ S 5868 S 0-88 S 1.893.58. 8 Cubic Yud.4 pidwrp&Ayeek 2 91624 S 1-I IF.J' 1 3?7 74 S 2.445.3 S 7825 S L17 S 25'476 8 Cubic Yud.5 pickvu&week 3 91624 S 1397 6i S I S 3.056-70 S 97 8l 146 S 3_U""597 Extra loose cubic y' ri comaiuer. ickvp 11453 S 806 6-94 S IS 00 1 S 5 .4R S IS-48 ESin Lvc,e cichi_•r.:+. 0 mrtamd Nt rke' 114.53 S S 1194 S 20-00 5 06.5 S 2064 0rrarb-rhlr['+al.iil�.r:UxtOals Fees)n S1uM-bv Ti..(per utiuute) 5 0 n S 1,65 10-00 5 032 5 10.32 kclehr+cry.x S S 0.96 S 30.97 Aeeluv Tiigr(xi lic:�l., I5-00 5 S 15-48 City of Federal way Z July,2019 Contractor Rates Hand Haul Seceice Level based on picku s) Count Chare Atl ' .Fee B&O Tax CI'iai, Cornruerclal Nonco acted 12 cubic rd Drop,box(0 Wxs) C 5 S G.' S 0-09 5 /.NIF Drop-box vnucouiacted 15 cubic yard Dro-box(0 boxes) - $ S 6.] 0.09 S Collection n-coutpacted 20 cubic vard Drop-box(9 baxs)N I S !da S 6,. < 009 S ton-coutpacted'_5 cubic yard Drop-box(I box)(I) - °',,. S 19F S 6 3: 0.09 S 204.E >n-comfacted 30 cubic ymd Dr box N boss)(i in S 19F S 6 0.09 S 'P, -Infected 40 cubic yard Drop-box(4 boxes)(1) S 19E S n.09 S ,.,,.fed 10 cubic yard Dr' -box(1 boxes) S 24' S 0 11 S Cou acted t :„n -rd Drop-box(7 boas) 10 S '-- S - r I I Co acted ;,rd Drop-box(3 boxs) S S 7 7C 0 1 Compacted rti r.2Lo mb..(4 boxes) - S S 7 'aUlp.cri :'d Drop-box(16 boxes) S rt i I ottipactel r .,';as) S :i S 24i.. , acted 7•: S 24f. !'ruin[ Dad,N-1 ViluJn}:rr ft&O la, I1ai'Tjeltl ;v r•n-c r•n acted S S n n: S�u•cri �aclrl 2' :r..:..,..... S 3 nR S 0. - Ncnco cted 3(•. f DT box(I 1w, S 3 47 S 0 i i Nou-compacted aC- I I 5 3 Fi4 - 0 12-- D ro 2Dro box Ancillary Fees Coant Pet Event Admin Fee B&O Tax Per Event )tetra Tri I S .ft Stand-b Time(per nwmte) S I f S I t. Contatws cleanim(fer'm dot. S 10.( _ c 1032 Solid Lid Si S I0.! 2064. Dr box dlrecreii to aha-fa_: S C.. c 3.87 Senice Pounds Level Per Disposal Collection Haul Haul Senice Level Count )=nit Fee Fer ChW2. B&O Tac C'tntyr Temporary '_Yard detachable Contahrer -9.v: S 5r 11F/Com7 i Yard detachable Container 458=. S 3 89 r S Collection 6 Yard detachable Container 1 687_IR S S 12'' S Hauling 8 Yard detachable Container - r:, c Non-cortVacted 10 cubic yard Dr box $ S 7.1, S Noo-corupamd 20 cubic yaad Dr box(4 boxes) t t S _1:a ii 5 7, S 24,_ Nonc erred'-5,bic yard Dr 1.x S ]c0 S 24,' . -,-xes)(3 750 S Service Level Canal Dally Rent Admin Fee B&O Taz DaBv Rent Temporary _ I i4 Collection k Yard detachable container Y.: - S 1 Container 6 Yard detachable container S S I R Rental '8 Yard detachable contabrer S _ _ S Ifl and Delivery Non-c cted 10 cubic yard Dr box 5 S - S 2 42 Nonc cted 20 c bk yard Dr box 1 S S S 3.44 Yon-c cted 30 cubic yard Dr box j S 4 r S 4 J7 Dr box 5 S 4.�-. Deln•en• .admin Fee B&O Tax DeBye V. S " Even Per Day Admin Fee B&O Taz Per Day Senices R&Cl 2500 Per Hour Admin Fee B&O lax Per Hoor Hourh' u••,u,.. !a•: 5 4fi4 1t(. 5 . Rates 006 S ti o6 S ..5tuorlai �i S Count Rebale Commodity "al YA'ci S Credit i;:.::.;). .!!I. ;•. :a.;f S s 1:, City of Federal Way 3 July.2019 Contractor Rates EXHIBIT F Fee Modification Examples The collection and disposal components of the Customer charges listed in Exhibit B will be adjusted separately, as appropriate. The collection component of Customer charges will be adjusted annually, pursuant to this Section and as described below. The disposal component of the Customer charges listed in Exhibit B will be adjusted only if the City receives notification from the County of a pending disposal fee adjustment, and will not become effective until the new disposal charges become effective and are actually charged to the Contractor. Formulas for both collection and disposal rate adjustments are provided as follows: Collection Component Adjustment The sum of the collection and Administrative Fee components listed in Exhibit B will be increased or decreased by the amount of the CPI change: NCC= PCC x [1+ nCPI--oCPI oCPI Where NCC = The new collection and Administrative Fee components, adjusted for excise tax on the Administrative Fee, of the customer rate for a particular service level; and PCC = The previous collection and Administrative Fee components, adjusted for excise tax on the Administrative Fee, of the Customer rate for a particular service level;and nCPI = The most recent June CPI value; and oCPI = The CPI value used for the previous rate adjustment or, in the case of the first contract adjustment,the CPI value reported at the end of June 2019. Disposal Component Adjustment In the case of a disposal fee modification at County disposal facilities, the disposal component of each service level will be adjusted as follows: Step 1: A =ODC x NTF OTF Step 2: ADC=A+[(A—ODC)xCETR] City of Federal Way 1 July 2019 Fee Modification Examples Where NDC = The new disposal charge component of the customer rate for a particular service level; and NTF = The new disposal fee,dollars per ton;and ODC = The old disposal charge component of the customer rate for a particular service level; OTF = The old disposal fee, dollars per ton; and A = Pre-excise tax adjusted disposal component;and CETR = Current excise tax rate(the current State excise tax rate; 0.015 used for this example). For example, using an initial one 35-gallon cart rate of $21.41 per month: if the previous CPI is 143.2, the new CPI is 144.3 and the disposal fee will increase from $130 to $140 per ton starting on January 1, 2021, the old disposal component is $4.94, the old collection component is $16.47 (including Administrative Fee), and the State Excise Tax rate is 0.015, the January 2021 Customer charge for one 35-gallon cart per week Residential Curbside service would be: (144.3-143.2) New Collection Component=$16.47 x [1+-------------------] _$16.60 (143.2) New Disposal Component Step A calculation (as on previous page): [$4.94 x(140/130)] _$5.35 Step B calculation (as on previous page): $5.32+ [(5.32-4.94)x 0.015] _$5.33 Thus,the new Customer charge for one 35-gallon cart per week Residential Curbside service will be the $16.60 collection component plus the$5.33 disposal component, equaling$21.93. Administrative Fee Adjustment The Contractor's rates shown in Exhibit E include an embedded Administrative Fee, which may be adjusted from time to time, pursuant to Section 5.2. The initial contract rates have incorporated an Administrative Fee corresponding to a 3.2% fee on gross receipts from those Customers, as follows (1 yard, 1 pickup per week as example): Collection Fee ($78.47) + Disposal Fee ($34.94) +Administrative Fee ($3.62) + Excise Tax at 1.5% on Administrative Fee($0.05) =Customer rate of$117.08. City of Federal Way 2 July 2019 Fee Modification Examples In the event the City Administrative Fee is adjusted,the Administrative Fee portion of the Contractor's Customer rates shall be adjusted in the manner shown in Exhibit E, which retains the Contractor's underlying compensation and ensures that the Contractor remains whole when the Administrative Fee percent is changed overtime. City of Federal Way 3 July 2019 Fee Modification Examples pN� �7�%ImIIP(�.. gvm�y�.*"- U /^ i r ts- = 265 {d" - 5 777'0 WM : Federal Way"s Reliable Partner, Industry Innovator Driven to Serve Federal Way Residents and Businesses Garbage, Recyclables, & Compostables Collection I Submitted April 15, 2019 CITY OF ,' . Federal Way WASTE MANAGEMENT Centered on Opportunity f f I o Y AN ljj� lit { Watch the short video 6 included with this proposal ! R "I--� See our new approach to customer service y � ,x � Jul. for Federal Way. WASTE MANAGEMENT WARe 701 211 Street NW WASTE MANAGEMENT Auburn,WA 98001 April 15, 2019 Mr. Rob Van Orsow City of Federal Way 33325 8` Ave. S. Federal Way, WA 98003 Re: City of Federal Way Request for Garbage, Recycling, and Compostables Collection and Disposal/Marketing Services Dear Rob: On behalf of Waste Management of Washington, Inc., we are pleased to present this proposal for Garbage, Recycling, & Compostables Collection to the City of Federal Way. We appreciate the opportunity to participate in this important procurement process. We pride ourselves on being Federal Way's reliable partner and industry innovator. We are eager to continue working with your city to implement the exciting new service enhancements described in this proposal. ✓ WM's new customer service approach, ✓ "Go Paperless" campaign with customer which is also featured in a short video and community incentives attached to the proposal Dedicated Public Education & Outreach ✓ All new carts included in the Base Proposal resources at no additional cost A WM contamination reduction plan with ✓ Wage parity for South Sound collection drivers incentives ✓ WM Green4Good grant program ✓ Four sets of solar compactor Bigbelly units opportunity for the Federal Way community Waste Management has been Federal Way's service provider for 29 years. We're uniquely qualified to continue servicing the community we call home. We've worked hard to bring you significant value with enhancements as requested, some extras because of our long history together, and even an option for a very modest rate impact for status quo services should you select those alternatives. We remain committed to exceptional service, proactive contract management, and responsive communication. Our service on the street is the best in the industry, because we are driven to serve. Should you have questions or require additional information, please contact us. Thank you for your partnership. Sincerely, Laura Moser Marc Davis Public Sector Solutions Manager Senior District Manager 253-804-5730 253-880-6479 Imoser@wm.com mdavis35@wm.com Federal Way Solid Waste Collection Services PAGE 11111 MUM, Federal Way's Reliabi%=, RM innovative Partner 0° 0000 � Trusted partner q v - ree The most and ethical implementation com rehensive industry leader for Federal Wa P y local stafFing for contract Financial strength = Peace of mind fulfillment Makin 00' WM g ' � ° Recycle Right CYCLING Federal Wa All new service Road Map REUSE � .y fleet ofFering `EVENT ON clean & green the lowest � � emissions to date ® _ Supporting Federal Way's diversion goals Value for Federal Way with new multifamily Residents & Businesses outreach approaches MPAGE iv FederalSolid Waste Collection Services AT-A-GLANCE WM Proposal At-A-Glance WM's Knowledge, Skills, and Experience City of Federal Way can be confident WM will implement the new contract smoothly and accurately. ✓ Our deep bench of skilled professionals „ B.2 Resumes, PAGES 10-18 serving Federal Way ✓ Local team, national resources » B.5 Experience, PAGES 22-23,31-32 ✓ A local leader in transitioning contracts in the » B.5 Experience, PAGE 26 Puget Sound » C.3 Transition and Implementation Plan, PAGE 72 ✓ Excellent municipal and community references » B.5 Experience, PAGES 27-30 » C.2 Billing Support and Customer Service ✓ As your incumbent, we offer Federal Way the Support, PAGES 59-60 smoothest transition and implementation » C.3 Transition and Implementation Plan, PAGES 78-79 Innovation and Creativity With the new contract, WM offers innovative and creative services and programs. ✓ The power of people and technology with » CA Garbage, Recycling and Compostables WM's service delivery optimization (SDO) Collection and Handling, PAGES 34-35,41-42 » v/ State-of-the-art Garbage, Recycling and Compostables State-of-the-art fleet, routing and new carts Collection and Handling, PAGES 37-39 Solar-powered Bigbelly waste and „ CA Garbage, Recycling and Compostables ✓ recycling compactors exclusively Collection and Handling, PAGES 40-41 for Federal Way ✓ Recycling ALL STARS Annual » CA Garbage, Recycling and Compostables Incentive Program Collection and Handling, PULLOUT PAGE 45 ✓ WM EnspireO Reporting System » C.2 Billing Support and Customer Service, PAGE 59 IV/ $5,000 incentive reward and social C.3 Transition and Implementation Plan, media campaign to persuade customers to go paperless PAGES 75-76 Federal Way Solid Waste Collection Services PAGE v will AT-A-GLANCE Commitment • Customer Service (see more • '• Our customer service approach will be customized for Federal Way... and available to you a year before the new contract ® Federal Way dedicated subject » B.2 Resumes, PAGES 15-16 IV/ experts to oversee your » C.2 Billing Support and Customer Service customers'service Support, PAGE 61 ✓ City Services team developed by WM to » C.2 Billing Support and Customer Service deliver the best service to city staff Support PAGES 62-63 ✓ Consistent, reliable PNW Customer Service » C.2 Billing Support and Customer Service Center Support PAGES 60-62 Technology to ensure prompt, efficient, and ✓ attentive customer service through multiple » C.2 Billing Support and Customer Service channels for convenience (text, phone, Support, PAGES 64-65,67 email, web) Outreach, • • and Marketing No company is more invested in outreach than WM. Our education team uses well- researched techniques to reach different customers in different ways to encourage them to divert more materials from landfills. Public Education and » B.2 Resumes, PAGE 14 ✓ - Outreach Coordinator „ C.3 Transition and Implementation Plan, PAGE 71 Denaya Shorter dedicates 40% of her time to Federal Way » D. Implementation and Public Information, PAGE 93 Award winning Public Education team » C.3 Transition and Implementation Plan, PAGE 74 ✓ recognized by SWANA, NWRA and » Attachment 5: WM: Innovators and Leaders in WSRA for high impact programs that create meaningful results. Waste Prevention and Recycling, PAGE 161 ✓ WM Recycle Corps recognized with „ D. Implementation and Public Information, PAGE 91 national awards from SWANA ✓ WM Think Green Recycling and » D. Implementation and Public Information, PAGE 86 Reuse events Pioneers in the art of transcreation, ✓ moving beyond translation to offer „ D. Implementation and Public Information, PAGE 91 culturally relevant outreach for maximum results ✓ Data-driven recycling outreach » D. Implementation and Public Information, PAGE 92 Results-oriented, multi-platform public ✓ information approach includes our » D. Implementation and Public Information, PAGES 87-88 websites and social media ✓ WM Recycle Right Road Map » CA Garbage, Recycling and Compostables (Our Contamination Reduction Plan) Collection and Handling, PULLOUT PAGE 45 •IwJu. PAGE vi Federal Way Solid Waste Collection Services AT-A-GLANCE Experienced • Operations Our entire WM team is ready to implement our new contract, based on the foundation we have created together over the past 29 years. ✓ Our local operations team has 420 years of » B.5 Experience, PAGE 22 WM experience » CA Garbage, Recycling and Compostables ✓ Exceptional infrastructure for natural gas Collection and Handling, PAGES 39,54 fueling and fleet maintenance » Attachment 1, Renewable Natural Gas Primer, PAGE 143 ✓ WM Waste WatchO has helped keep Federal » CA Garbage, Recycling and Compostables Way neighborhoods safe since 2004 Collection and Handling, PAGE 56 ✓ SmartTrucks for better service » CA Garbage, Recycling and Compostables Collection and Handling, PAGE 42 » CA Garbage, Recycling and Compostables ✓ SDO improves safety, efficiency Collection and Handling, PAGES 34-35 ✓ New carts for our Federal Way customers » CA Garbage, Recycling and Compostables as part of the base proposal Collection and Handling, PAGE 39 Sophisticated route management and » C.1 Garbage, Recycling and Compostables ✓ logistics increase efficiency, reduce Collection and Handling, PAGES 41-42 environmental impacts WM's Recycling and Composting Processing With our state-of-the-art materials recycling facility (MRF) and material marketing expertise, Federal Way can be confident its recyclables will be reused for the good of our planet and economy. ✓ Seasoned MRF Team » B.2 Resumes, PAGES 11-12,18 Innovation in recycling processing ✓ with $6.5 million in upgrades » CA Garbage, Recycling and Compostables currently underway at JMK Fibers Collection and Handlings, PAGES 49-50,52 Recycling ✓ As North America's largest recycler, » CA Garbage, Recycling and Compostables unparalleled commodity marketing expertise Collection and Handlings, PAGE 52 Contingency Planning Whe g - When emergencies happen, WM is ready. ✓ Inclement weather planning with frequent » CA Garbage, Recycling and Compostables updates for city staff and customers Collection and Handling, PAGES 43-44 » C.3 Transition and Implementation Plan, PAGE 76 ✓ Uninterrupted fuel contingency plan » C.2 Billing Support and Customer Service Support, PAGE 80 Federal Way Solid Waste Collection Services PAGE vii MUM, AT-A-GLANCE PerformanceWM's Sustainability • Financial Management We're the leading provider of environmental solutions in North America; that's experience you can count on to bring Federal Way the latest innovations. ✓ Diversity and inclusion for a better workforce >> B.5 Experience, PAGE 30 Leading provider of comprehensive ✓ environmental services; named to Fortune's list >> B.5 Experience, PAGE 32 of"World's Most Admired Companies" B.5 Experience, PAGE 25 ✓ Driven by local and national sustainability goals >> Attachment 9: WM Sustainability Report, PAGE 181 ✓ WM's financial strength provides Federal Way >> Attachment 9: WM Sustainability Report, peace of mind PAGE 181 �IrJ�Ju. PAGE viii Federal Way Solid Waste Collection Services WM : Federal Way's Reliable Partner, Industry Innovator Driven to Serve Federal Way Residents and Businesses Garbage, Recyclables, & Compostables Collection I Submitted April 15, 2019 Table of Contents SECTIONA: Executive Summary.................................................................................................................................. 1 SECTION B: Management and Qualifications 13.1 Proposer.....................................................................................................................................................................7 13.2 Resumes.....................................................................................................................................................................9 13.3 Litigation and Violations.......................................................................................................................................20 13.4 Subcontractors.......................................................................................................................................................21 13.5 Experience................................................................................................................................................................22 SECTION C: Collection and Management Operations CA Garbage, Recycling, and Compostables Collection and Handling.............................................................33 C.2 Billing Support and Customer Service Support...........................................................................................................58 C.3 Transition and Implementation Plan .................................................................................................................72 SECTION D: Implementation and Public Information.........................................................................................81 SECTION E: Base Contract Modifications...............................................................................................................95 ALTERNATIVES...................................................................................................................................................................97 FORMS Form 1: Cover Sheet and General Information.....................................................................................................99 Form2: Price Proposal..............................................................................................................................................105 Form 3: Contractor's Proposal Deposit Surety Bond.......................................................................................107 Form 4: Identification of Performance Security................................................................................................113 Form 5: Certification of Proposal — Declaration and Understanding...........................................................117 ATTACHMENTS Attachment 1: Renewable Natural Gas Primer.................................................................................................143 Attachment 2: Inclement Weather FAQs...........................................................................................................147 Attachment 3: Recycling News Bulletin.............................................................................................................151 Attachment 4: WM and the City of Newcastle Aligning Cart Color Standards.......................................157 Attachment 5: WM: Innovators and Leaders in Waste Prevention and Recycling..................................161 Attachment 6: WM RSA: Collaborate. Innovate. Repeat. .............................................................................169 Attachment 7:An Easy-to-Understand Invoice..............................................................................................175 Attachment 8: Sample Public Education Materials.........................................................................................179 Attachment 9: WM 2018 Sustainability Report..............................................................................................181 Federal Way Solid Waste Collection Services PAGE IX WINUM. THIS PAGE INTENTIONALLY LEFT BLANK �IrJ�Ju. PAGE X Federal Way Solid Waste Collection Services SECTION A SECTION A: Executive Summary WM: Federal Way's Reliable Partner, Industry Innovator We are your partner for environmental services and solutions, and p we strive to go above and beyond, to serve and to solve every challenge with the right people, the right way. The City of Federal Way and WM have shared a successful partnership since 1990. We have worked together to continuously improve services for residents and businesses while striving to safeguard our planet. Over the years, we have become an important part of Federal Way, contributing to many causes. We value your community because Federal Way is our city, too. WM is the leading provider of comprehensive environmental services in North America, serving 21 million customers. With a focus on environmental sustainability, we offer services that range from collection and disposal to recycling and renewable energy generation. WM was named this year to Fortune's list of"World's Most Admired Companies." No company is better able to deliver the services Federal Way wants. We do this work one cart, one street, one community at a time. Really, we are a very local company thatjust happens to have a national footprint. We are excited about the new contract. We will refresh our services for Federal Way. Throughout the proposal, we have used the following graphics to highlight exciting aspects of our proposal. fYou asked. This graphic highlights contract-required services Wedelivered. we already provide ' You asked. This graphic marks services we are on track to implementing We will deliver. with the new contract AvailableSEPT I Why wait?We are so excited about some new services we'll 2019 early deliver them a year early in September 2019! ® "New!" marks the many ways we are improving our existing services and implementing new ones Customer Our Federal Way customers say it best comments Federal Way Solid Waste Collection Services PAGE 1 WRK. SECTION A WM: Industry Innovator WM operations Our pioneering program, Service Delivery Optimization (SDO), Our 99.99% pickup has improved our collection and maintenance operations by linking rate means you get fewer technology and logistics management with the skills of our drivers. calls from the community Onboard computers, routing software, and cameras have improved safety and accountability, increased employee engagement, and about service concerns. delivered customer satisfaction on Federal Way collection routes. WM puts safety first! Safety is not a priority for WM because priorities often change. Safety is a core value for our company. We strive to make certain each task, piece of equipment, company policy and procedure reinforces safe actions. Our employees understand their responsibility to the communities we serve. WM's safety performance ranks among the best in the industry. Materials Recovery Facilities WM invests in the future now. We had been developing new markets and better materials recovery facilities well before China severely restricted imports of recyclables. As a result, in 2018, WM's Pacific Northwest Area did not send recyclables to the landfill, unlike our competitors. Currently, WM is adding $6.5 million in upgrades at our JMK Fibers Processing Facility where Federal Way's recyclables are processed. Turning waste into resources While other service providers may boast they are "not a landfill company,"the fact is all companies collect materials that cannot be recycled or composted at this time. WM leads the industry in developing technologies and markets that turn waste into resources. SmartTrucks In the next contract, WM SmartTrucks will help us reduce contamination. Our SmartTruck collection vehicles will be equipped with proprietary technology that documents contamination. Communities may use this data to develop programs to increase diversion and improve recycling participation. WM values employees WM's service is excellent because we value and invest in our employees. With an employee-first culture, we provide ongoing training and opportunities for advancement within our organization. Our workplace is inclusive and welcoming, and reflects the diverse Federal Way community. Our retention rate for our South Sound drivers is an impressive 95 percent! When our new contract launches, our South Sound collection drivers will be paid equally, whether they collect garbage, recycling, or compostables. �IrJ�Ju. PAGE 2 Federal Way Solid Waste Collection Services SECTION A You Asked, We Delivered We are honored you made mandatory many of the services we already You asked. provide. We've been happy to bring the Federal Way community many ZWe delivered. enhancements during our 29 years of service. Our locally based City Services team, acts as extra eyes and ears on your streets. launched in June 2016, gives your staff >> Our public education programs are diverse, personalized, immediate service. relevant, and targeted. WM has installed plastic, detachable containers >> Our inclement weather recovery plans are and slotted lids at many multifamily flexible and results-oriented. complexes and businesses to reduce contamination. » Our South Sound district is just six miles from City Hall. Waste Watch®, a WM community partnership which assists local police and fire departments, WM: Federal Way's Customer Focused Community Partner WM is actively involved with Federal Way's residents and community organizations. Since 2008, WM drivers have collected and delivered 141,255 pounds of food donations for the Mayor's Annual Day of Concern for the Hungry. We are active participants at the Farmers Market, the Composting and Gardening event, and community celebrations including Federal Way's 4th of July Red, White, and Blues Festival, and Flavor of Federal Way. New contract, big changes! SEPT Available ® Customer Service,Just for You 20191 early In the new contract, we're pleased to offer even higher levels of customer service. We call it "Customer Service,Just for You."WM will designate a Federal Way team to oversee the needs of our customers who call the Pacific Northwest (PNW) Customer Service Center in Phoenix.This is the first time we have offered this city-centric approach to any municipal customer. Using Federal Way's dedicated phone number, >> Customer service supervisors will travel (253) 833-3333, we will create a unique to Federal Way several times each year to call system to manage and report Federal meet city staff and ride with our drivers to Way call volume. This will be a dedicated become fully acquainted with the city and call queue, exclusively for Federal Way customers. customers. >> Federal Way customers will hear targeted local Two seasoned customer service messages when they call. supervisors and two skilled team floor >> We will extend Customer Service Center leads will oversee Federal Way calls. hours to 8 a.m.-5 p.m. on Saturdays for our The four Federal Way subject experts will Federal Way customers. ensure our Federal Way and other PNW representatives know and understand the intricacies of your new contract! In addition, Federal Way will continue to enjoy the services long offered by our PNW Customer Service Center, like Digital Chat and online automated services. Experience has taught us it's not the location of our Customer Service Center that's important, it is the service we deliver.Quality services today, Federal Way centric services as soon as September 2019. Federal Way Solid Waste Collection Services PAGE 3 1 WJ,a SECTION A WM's Improved Contamination Reduction Plan WM is eager to partner with Federal Way on its ambitious plan to �mon You asked. reduce contamination in recycling. Our multifaceted program will blend We will deliver. education, monitoring, and technology to teach customers to Recycle Often. Recycle Right. » WM's Public Education and Outreach Coordinator Denaya Shorter, based at our South Sound district, will dedicate 40%of her time to programs in Federal Way. » We will bolster our efforts to reduce contamination, particularly at multifamily complexes, through targeted education and our award-winning, multilingual WM Recycle Corps, as well as creative materials, careful monitoring of containers by WM staff and technology, and consultations with the city. » We will establish benchmarks, so we can measure the impact and overall value of programs, which will guide future efforts. » WM drivers will use onboard cameras and computer technology to alert customers to contamination in their recycling, offering immediate feedback for improvement. » Our Public Education and Outreach team will follow up with ) RECYCLE OFTEN. emails, phone calls, and visits to improve the quality of %I F RECYCLE RIGHT' recyclables collected and reduce contamination. ML A Public Education and Outreach - Focused on Outcomes that Matter Most to You » Our award-winning Public Education and » WM Recycle Corps collegiate interns will Outreach team uses creative messages reinforce those messages in many languages delivered through many platforms to reach to multifamily residents and businesses each our customers with everything from collection summer. guidelines to waste prevention tips to winter „ In the new contract, we will set weather alerts. benchmarks to evaluate the » Public Education and Outreach Coordinator effectiveness of our outreach programs in Denaya Shorter, guided by community- Federal Way. In collaboration with the city, this based social marketing, will lead data will help determine future education and behavior-change programs in Federal Way to outreach, ensuring we are providing impactful reduce contamination in recycling, prevent programs to your community. waste, and divert food waste to compost. WM Green4Good Grants — Potentially $5OK Annually! ® WM runs the largest natural gas fleet of any service provider. It's part of our commitment to help our customers breathe clean and reduce the environmental footprint of our operations. Congress may reinstate the federal alternative fuels tax credit. Though not required in the new contract, if these credits are reinstated at their prior level, WM proposes sharing the proceeds by reinvesting up to $50,000 per year through a new program offering — WM's Green4Good community grants. These funds could be used for projects or programs the city considers innovative, exciting, and necessary to support the community's vibrance and wellbeing. Perhaps playground equipment for a park or encouraging education with scholarships for post-secondary technical training or college. Maybe an economic development program for small businesses. We'll work collaboratively with the city to determine the recipients. What would you do with $50,000 per year? Imagine the possibilities! vwJu. PAGE 4 Federal Way Solid Waste Collection Services SECTION A WM: Environmental Solutions Leader We measure our environmental footprint and aggressively work toward sustainability goals to increase waste-based energy production, raise the volume of recyclable materials we process, invest in cleaner technologies, and protect more wildlife habitat across North America. We have the knowledge, resources, and experience to provide Federal Way with the best services to achieve your goals. Our new Federal Way natural gas collection » We are the largest marketer of recyclables in trucks will have engines that reduce emissions the industry, which means program stability for to nearly zero. New near-zero (NZ) emission Federal Way. natural gas engines are the cleanest heavy » WM works with its vendors to encourage duty engine ever certified by the California increased use of post-consumer content in Air Resources Board (CARB) and the USEPA. the products we purchase, including carts and This means Federal Way will enjoy the lowest paper. nitrogen oxide (NOx) emissions commercially » Our state-of-the-art routing technology available for a heavy duty fleet. reduces our environmental impact and increases Our South Sound vehicles run on renewable the quality of service. Nationally, we have natural gas manufactured from naturally decreased 8.9 million miles driven by our occurring gas inside WM landfills, providing the collection fleet per year since 2017. ultimate closed-loop solution. » WM supports The Recycling Partnership's We are North America's largest residential push for federal funding for more recycling recycler with 143 material recovery facilities.We infrastructure,so less plastic ends up in landfills have three MRFs in Washington. WM is the and more is reused. only provider that can offer Federal Way recycling » Our 127 landfill-gas-to-electricity facilities infrastructure redundancy for processing assurance. create enough energy to power 460,000 homes,the equivalent of replacing nearly 2.5 million tons of coal annually. rssasa n Morning launch at the South Sound district Federal Way Solid Waste Collection Services PAGE 5 MUK, SECTION A WM: Provides Value to Federal Way _ Our proposal includes the services you already appreciate plus Eo:j. ) " Watch - • enhancements to serve Federal Way residents and businessesVideo! better than ever, all at a competitive price. With WM, you can Lea rn about our approach continue to depend on a quality team that has dedicated itself to customerto the city's goals. Laura Moser, WM public sector manager, has worked at our South demonstration of our Sound district for more than two decades. She is an active member • - request of the community and is attentive to city staff. Marc Davis, WM through customer senior district manager, has overseen collection operations in to dispatch, to the driver Federal Way for nine years, delivering safe, reliable service. They, who provides along with our City Services team and other managers, respond with eagerness to the city's special requests. Our enhanced customer service approach, including the addition of Federal Way customer service supervisors and managers, as well as adding Denaya Shorter, WM public education and outreach coordinator, to the Sound Sound team ensures you have a robust and committed team of professionals to address your needs. Other ® services include: All new carts for A $5,000 incentive New solar-powered garbage, recycle, and =0 reward and social media 0 Bigbelly compactors O compost—a fresh, campaign to increase for recycling and clean, new look included in paperless communications with garbage in downtown our base proposal customers Federal Way We have been your partner for environmental services and solutions for almost 30 years. That's a long time and we are grateful for your partnership. We know you—your staff,your elected officials,your city streets,your community and most importantly, our customers. With our next contract, we will take a fresh approach, but will continue to be good listeners, engaged partners, and a trusted service provider for the city we have come to call ours, too. At Waste Management, we're driven to serve. And we can't wait to continue serving you in the next contract! J�1 . PAGE 6 Federal Way Solid Waste Collection Services SECTION B.1 SECTION B: Management and Qualifications B.1 Proposer State the name of your entity, home office address, Washington business address, Washington agent's name, address, e-mail address and telephone number, and the name, address,phone number, fox number, e-mail address, website address and title of the person to be contacted concerning the Proposal. If Proposer is o subsidiary,state the name of the parent company, the home office address, telephone number and website address of the parent company, and describe the parent company's relationship to the Proposer. State whether the person signing the Proposal has the authority to sign on behalf of Proposer. State also the names of companies that will shore significant and substantive responsibilities with you, os joint venture partners or in another manner, in performing under the Contract. Include documentation that Proposer is duly organized and validly existing business in good standing, and licensed to do business in the City. If Proposer is not licensed to do business in the City, then the Proposer shall provide o sworn statement that it will become licensed if selected os the Successful Proposer prior to executing the Contract. Company Name Waste Management of Washington, Inc. and Location 720 Fourth Ave., Suite 400 Kirkland, WA 98033 wmnorthwest.com/federalway Contact for this Proposal Laura Moser (253) 804-5730, phone Public Sector Manager (253) 804-6654, fax 701 Second St. N.W. Imoser@wm.com Auburn, WA 98001 Parent Company Waste Management Holdings, Inc. (713) 512-6200, phone 1001 Fannin, Suite 4000 (713) 512-6299, fax Houston, TX 77002 www.wm.com Waste Management of Washington,Inc.,a Delaware corporation,is a wholly owned subsidiary of Waste Management Holdings,Inc.,a Delaware corporation, which in turn is wholly owned by Waste Management,Inc.,a Delaware corporation. Authority to Sign Mary S. Evans, area director public sector solutions, has the authority to sign this proposal on behalf of Waste Management of Washington, Inc. See Form 5. State also the names of WM currently uses Cedar Grove Composting to process companies that will share compostables collected in Federal Way. See Section CA for significant and substantive additional information. responsibilities with you, as joint venture partners or in another manner, in performing under the Contract. Federal Way Solid Waste Collection Services PAGE 7 �IYJtJ1�. SECTION 13.1 Include documentation that Proposer is duly organized and validly existing business in good standing, and licensed to do business in the City. Delaw areVN'�E0 STATES OF Aft" Paeel The First State 9 E*tat of sl }t"ngt0 I..IEiT'PEY N.SVELOCTfr a as Of—=OF a--OF osLA;YAfa, an rmtiar.�I t3Ad•TeT^m]srs arsNscsfsNr or fruxrncxru, INc.^ Secretary of State IS GacY I.NCGaaoxaisG NNGax SfeC xAifs 06 9'!a sIATe OF GBIANAanp A1PG I3 in aooG SIAxolxc ANG NAa A ImAI cv33G.9nIs aXISIENCe SO FaR AS d'RF aEa�pps or M.—IM sxoN, os•Iia 9axxx acY of•a'EersamsN,A.N. I,KIM wybtAN,srrm ,fswc of lM1c Snu of WuhipgOp a ed aebdian ofixacel,hereby itac nh 1013. CERTIFICATE OF REGISTRATION ANA E m a13NEer ISnn�s�n rxA.e 9x¢AeAmu as�G32s arAaB raAEe,bTL6U m DATE- OF ANn I m t>£s®Y t-oA2TffiR,�:nait's ifu2 as[sAexxI53 RXau xAvs W—E MANACEMENAOFWASHINCtn N,INC. ee99 eAln N GAYa, CERTIFYft —&an Intk ddaaRia sbwahu kcabavc nuecdrp['t[y wasreFhnrcd�ndcrthclawsof Ntc smm of Wxhing[an and roe[ira publk n.^flank ncwd.as filed in wpshingaoq and arta,ne.eR1ce.pnn OdIr9yI999, 9 il]RTRRR CERTIFY drat 3e mibr'a dmtin0 a Patpentel,end daa as of[M1e dak of[his crnifurN,tltr rccaNsnf de s.rmaD of skk do nor renew mat Ihia.miry hu been aivnlaM- r FVRTHLR CERTIFY Ihal all tree,Nlercat,and pcnelmet Ovrcd and e0�kxletl[Xteuah the surcury pFstak havp Ecrn paid I FURTHER CERT]FY ILet the nreb[aaenl Nxwal[rpral hu barn arlivc[ed k tpr SactcWyaFSraro fan hhttT eM dwl pm'adig85 Per adpalnlsresliu disselu[inn are ml Pendin6_ Issued Dmm OMM301fi Dal Nemkr. 601 a[y 116 HmslwiaJ'w[ka DE STATE aiwx[.odN mr h-I .d,u sealer dta srata of wehinitrn x Olympia,IXe Slab CV1W 4a ou� x YE C)S yC) Rim W,-k Em eery of S.- is� ys2 e �0 Dass Issued,0313aR9k8 2309999 8300 AulhenUcaden:203339295 1889 39p 201069fia195 �@-r • D.-aslo-le vee y"Nhy eMsaeruhcare entre�t mpuxeaaenovlmtXrer nnmt CITY OF Federal Way y BUSINESS REGISTRATION License Number 19-63-000001-00-131, Non-Resident Business Reeistered: WASTE MANAGEMENT OF WASHINGTON INC 701 2ND ST NW AUBURN WA 98001 Explres: 1213112019 Category: 4950-Utilities-Sanitan.Services Conditions: This license is non-transferable. Please notify the City Clerk's office of any change in your business such as a new location or business name. -`O4 FEOEq;�a'i SCAL '� Cily CIGtM.Cily Of Fetlaral Way This,[F,aNal ax abarcrnlil)hm.r WA WrrhistratimdIizn+A lined. Ciry of Fedual Wq-LintminF FEDEPAL WAY WA 98003 �IrJ�Ju. PAGE 8 Federal Way Solid Waste Collection Services SECTION 13.2 B.2 Resumes Supply the names and resumes of the principal officers, partners or other officials of each entity involved in performing substantive responsibilities required under the Contract, and provide the names and resumes of the individuals who will be directly responsible for implementation of the Contract. At o minimum, include the general manager, operations monoger(s), financial officer, education and customer outreach manager, customer service monoger(s) and other personnel with whom the City will hove regular contact with during the administration of the Contract. Describe the ownership, managerial and/or fiduciary role of each of the participating companies. Include the names, entity affiliation, telephone numbers and e-mail addresses of key individuals integrally involved in the Proposal. Provide on organizational chart or other means of explaining the interrelationships between the team members. WM is dedicated to continuing to provide excellent, efficient and safe collection services to the City of Federal Way. Many of our team members have worked with you for years, so they have the experience needed to keep giving your residents, businesses, and city staff the best possible service. rrr• CONTRACT MANAGEMENT DISTRICT CONTRACT M OPERATIONS/ COMPLIANCE CITY III mod-,A Federal Way centered on a6 tl 1 •p COMMUNICATIONS PUBLIC EDUCATION CUSTOMER SERVICE • Federal Way Solid Waste Collection Services PAGE 9 MIRK, SECTION B.2 WM South Sound Operations, MRF and Dispatch Team Marc Davis oversees operations for WM's South Sound district, which serves the cities of Auburn, Algona, Enumclaw, Federal Way, Pacific, and parts of unincorporated King County. Marc has worked for more than 37 years in truck and rail industries, and has experience with �k customer service, safety, dispatch, finance, labor relations, environmental Marc Davis stewardship, and Customer Service Center operations. He is a key Senior District Manager contact for our municipal customers. He is responsible for ensuring our (253) 804-6760, office operations are safe, reliable, and customer-oriented, while complying with (253) 880-6479, mobile contractual and regulatory obligations. Marc has been with WM for nine mdavis35@wm.com years. He has an associate degree in transportation and business. Dian Young supervises the industrial team, which handles drop-box containers, in WM's South Sound district. Commercial customers often require specific collection windows, unique access procedures and fluctuating set-out volume. Dian works closely with customers and drivers to deliver ideal solutions. He assists drivers with their morning Dian Young launch and confirms each vehicle is properly inspected. He monitors Route Manager, drivers throughout the day with a focus on safety and customer service. Commercial Dian joined WM in 2011 as a driver at our North Sound district. In 2014, (253) 804-6815, office (253) 455-0355, mobile he was promoted to a supervisor position in the South Sound district. dyoung 1 5@wm.com As a residential route manager, Marklus Henley provides support, expertise, and guidance to our drivers and first-rate service to our customers. Daily duties include managing operational, safety, and Marklus Henley efficiency performance for residential customers. Marklusjoined WM in Route Manager, 2014 after serving 19 years in the U.S. Air Force. Residential (253) 804-6816, office (253) 255-7044, mobile mhenley@wm.com Jason Shea joined WM three years ago as an experienced driver and route manager with a record of outstanding customer service. He is a route manager, overseeing residential and commercial collection drivers. He is Jason Shea a contact for municipal solid waste staff and residential customers.Jason Route Manager, makes sure drivers have the resources, equipment, and training to provide Commercial/Residential safe, reliable, and efficient collection services. (253) 804-6817, office (253) 455-0486, mobile jsheal@wm.com vwJu. PAGE 10 Federal Way Solid Waste Collection Services SECTION B.2 Sunny Lawrence began her career with WM in 2002 as an operations specialist in Texas.A year ago, she moved to Washington's South Sound district as the senior operations specialist. Sunny helps the managers ensure daily tasks run smoothly. She is responsible for clerical tasks, including data entry, filing, records management, and billing; coordinates Sunny Lawrence daily route scheduling; maintains databases; and provides an accurate flow Senior Operations of information to all involved in daily operations. Sunny has an associate Specialist degree in real estate from Texas Tech University. (253) 804-6812 slawren4@wm.com P Teresa Chavezjoined WM in 2017 and is an operations specialist at WM's South Sound district. Teresa helps check route drivers in and out, verifying the accuracy of tonnage records. She manages documentation for drivers, including maintaining records of their licenses and medical Teresa Chavez exams. Teresa plays an essential role in making communications flow Operations Specialist smoothly through all levels of our daily operations. (253) 804-6758 tchavezl@wm.com Tom Repass ensures all WM vehicles dedicated to the South Sound district, which includes more than 70 collection and support vehicles, are in excellent operating condition. With 18 years at WM and 23 years of military service, Tom has in-depth knowledge of CNG equipment.Tom Tom Repass manages a team of highly skilled technicians who perform daily preventative District Fleet Manager maintenance, and repair vehicles as necessary. His shop has had a perfect (253) 804-6813, office safety record for more than 10 years. (206) 391-9118, mobile trepassl@wm.com Dan Knight is the district manager for WM's regional recycling facility, JMK Fibers. Dan is responsible for certifying the integrity of inbound and outbound recyclable materials, while managing 119 employees and overseeing daily operations at the facility. Under Dan's management, JMK processes more than 15,000 tons of single stream recycling each Dan Knight month. Dan joined WM in 2010 through an acquisition. He became a District Manager project manager for the Pacific Northwest Area and was assigned to the JMK Fibers Recycling JMK Fibers acquisition and retrofit project. Dan's extensive knowledge Center and experience with state-of-the-art equipment at JMK is vital to the (253) 620-3287, office (253) 431-2425, mobile success of our recycling facility. dknightl@wm.com Federal Way Solid Waste Collection Services PAGE 11 �IYJtJ1�. SECTION 13.2 Mike Range, WM's senior materials recovery facility manager, has more than 30 years in the recycling industry. He oversees the safe and efficient operation of WM's three MRFs in Washington, including JMK Fibers Recycling Center. Prior to joining WM in 2012, he was operations director at SP Recycling, responsible for processing, and marketing 25,000 tons per month of recycled materials generated at SP's facilities. Mike also Mike Range spent 16 years with Weyerhaeuser's recycling division, honing his skills Senior Materials in major markets. Mike is adept at understanding marketplace conditions Recovery Facility and driving process improvements that maximize efficiency. He has a Manager Bachelor of Science in business administration and logistics from the (253) 620-3286, office g (253) 344-8594, mobile University of Colorado, and a Master of Business Administration from the mrange@wm.com University of Nebraska. Erin Malanche is the dispatch supervisor for drop box for the Pacific Northwest Area. She oversees the dispatch department, ensuring productivity and quality goals are met while focusing on safety and exceptional service. Erin works with dispatchers and routers daily to resolve concerns and optimize efficiency on routes. She drives operational improvement and implements best practices within dispatch and Erin Malanche throughout the area. Erin joined WM in 2013. Dispatch Supervisor (971) 678-9340 emalanch@wm.com Erin Wakefield joined WM in 2014 and is the residential/commercial dispatch supervisor for the Area. She leads a team of skilled dispatchers who support our area by managing driver routes, resolving customer concerns, and ensuring delivery of the best service. Erin reviews efficiency, safety, service, and other operational matters with sales, Erin Wakefield customer service, and operations to maintain a high level of customer Dispatch Supervisor (971) 678-9367 satisfaction. ewakefie@wm.com WM Public Sector Team Laura Moser manages municipal contracts for WM in South Puget Sound and Kitsap County. She works closely with our municipal customers as their contract liaison, ensuring all aspects of our contract performance meet and exceed expectations. Laura has expertise in operations, Laura Moser customer communications, new service launches and municipal contract Public Sector Manager implementations. She represents WM at the Federal Way Chamber of (253) 804-5730, office Commerce. Laura joined WM in 1999, and has 24 years of solid waste (206) 391-9112, mobile experience. Imoser@wm.com vrJ g I PAGE 12 Federal Way Solid Waste Collection Services SECTION 13.2 Robin Freedman manages municipal contracts for WM in the Puget Sound Area. She works closely with a team of contract managers, our municipal partners, and elected officials, serving as a critical resource to facilitate all aspects of our contract performance. Robin has expertise in creating and implementing award-winning public relations and Robin Freedman public affairs strategies, and has extensive professional management Senior Manager, experience in the public and private sectors. After supporting WM as Public Sector Solutions, a senior manager for communications, she now manages WM's Public Western Washington Sector Solutions team for Western Washington. Robin has a Bachelor of (425) 825-2033 Arts in political science from The Ohio State University. rfreedma@wm.com Contract Compliance Team Mindy Rostami is WM's senior manager of strategic contracting and oe municipal legal affairs. Mindy has over 20 years of invaluable public service experience in various litigation and prosecution experiences with public entities and private law firms. Leading the contract compliance and public education team, Mindy supports resolution of contract issues, fulfillment of contractual obligations, and customer education and Mindy Rostami outreach efforts. Mindy also develops new contracts and amendments in Senior Manager, addition to serving as a direct resource for municipal staff. Mindy holds Strategic Contracting and a Bachelor of Arts in sociology from the University of Washington and Municipal Legal Affairs (425) 825-2034 a Juris Doctorate from Seattle University. She is an attorney at law, mrostami@wm.com bar certified in the State of Washington, and a 2018 graduate of Leadership Eastside. Cory Caldwell, who joined WM 16 years ago, spent his early years in customer service, then billing. Now a contract compliance administrator, Cory is responsible for assisting with monthly municipal report Cory Caldwell obligations, including reports to the City of Federal Way. Cory has Contract Compliance expertise in reporting, pricing, and extracting customer data. Administrator (425) 825-0069 corycaldwell@wm.com x Dawn Prewett manages data for WM reports to our municipal partners, including Federal Way. She maintains WM's internal knowledge database, Green Pages, for the Pacific Northwest. Green Pages includes local, contract-specific information such as services, rates, collection schedules, maps, special events,and activities. Dawn joined WM six years ago, starting Dawn Prewett in customer service,then promoted from agent to managing Green Pages Contract Compliance before joining the Contract Compliance team. Her customer service Administrator background, in addition to her problem-solving acumen, drives her goal to (425) 814-7839 exceed our city partners'expectations. Dawn holds a Master of Business dprewett@wm.com from Pacific Lutheran University. Federal Way Solid Waste Collection Services PAGE 13 1 willic . SECTION 13.2 Outreach and Education Team Hannah Scholes is manager of education and outreach for WM's Pacific Northwest Area, leading a team that collaborates with municipalities, businesses, and communities to improve materials management practices. Previously, Hannah was an outreach coordinator in Federal Way where she partnered with city staff to create comprehensive recycling, composting, and waste-reduction education programs tailored for the city. She used her Hannah Scholes Spanish language skills to advise customers about the Clean Cart program, Public Education and encouraged multifamily residents to recycle, helped a Mexican restaurant set Outreach Manager Outre825-2013, office up composting service, and conducted outreach at events. Her experience (425) 213-3505, mobile in program management and community-based social marketing have led hscholes@wm.com to many nuanced and effective behavior-change campaigns. Hannah was formerly a Peace Corps volunteer in Paraguay. She has a Bachelor of Science in environmental systems from the University of California, San Diego. Denaya Shorter, WM's public education and outreach coordinator for South Sound district, is dedicated to supporting the City of Federal Way's efforts to reduce waste and increase recycling. She recently completed a Master of Education in urban environmental education and ` has a Bachelor of Science in biology and ecology. She formerly worked Denaya Shorter for the U.S. Forest Service. Denaya is passionate about environmental Public Education and Outreach Coordinator advocacy and sustainability, and she hopes to inspire diverse urban (425) 457-1015 communities in the quest for a healthy planet. dshortel@wm.com Communications Team Jackie Lang leads WM's public affairs and communications work in the Pacific Northwest. Jackie started her career in Spokane as a TV news producer and reporter at KXLY-TV before transitioning to issue management and media relations in Washington, D.C., and across the Pacific Northwest. She joined WM in 2009, inspired by the opportunity Jackie J. Lang to pursue her passion for community building through effective local Senior Area Manager, Public government and strong, local businesses. Today, Jackie helps our local Affairs&Communications government partners achieve their goals and share their success stories. jjlang@wm.com (503) 493-7848, office Jackie graduated from Gonzaga University in Spokane. (503) 705-0007, mobile Gary Chittim, communications manager for WM's Pacific Northwest Area, has a passion for environmental storytelling. Previously, he worked for two decades for television news channels in Oregon and Washington, specializing in reporting on the environment. Gary leftjournalism in 2015 tojoin an environmentally conscious LED lighting company in Gary Chittim Federal Way. He is new to WM this year. Gary graduated from Arizona Communications Manager gchittim@wm.com State University, Phoenix. (425) 247-6940 �IrJ�Ju. PAGE 14 Federal Way Solid Waste Collection Services SECTION B.2 Billing and Customer Service Advocacy Team Tammy Lane manages WM's City Services team, located in Kirkland, and is the billing liaison for municipal contracts. Tammy enjoys r, developing new contracts and overseeing acquisitions. She is a billing specialist and is adept at problem-solving and providing results- Tammy Lane oriented customer service. She has been with WM for 26 years. Billing Liaison Manager, Pacific Northwest Area Tammy has an associate degree in accounting. (425) 814-7880 tllane@wm.com Joyce Wilson is the Revenue Management Center liaison senior manager for WM's Pacific Northwest Area. She is the communication link for sales, billing, and accounts receivable teams, investigating and resolving issues that arise between departments. Joyce joined Joyce Wilson WM in 2010, and has more than 20 years of experience supervising Revenue Management Center customer service representatives and dispatchers in the shipping and Liaison Senior Manager, Pacific Northwest Area logistics industries. (425) 814-7836 jwilso16@wm.com Denie Covert's priority as WM's customer service manager for the Pacific Northwest Area is to ensure her customer service representatives are knowledgeable about our customers and cities. She also works with operations and dispatch to ensure WM is delivering world-class service. Denie draws on experience from 30 years in management and 10 years with WM to make this happen. Denie Covert Denie previously was an operations analyst, supervisor, lead agent, Customer Service Manager, and customer service representative. She spent 45 years in the Pacific Pacific Northwest Area Northwest Area raisin five children, so it will always be her home, dcovertl@wm.com although Phoenix is where she offices, only steps away from our dcovert1 @wm.com 9 Y P Y Y Federal Way Ambassadors and customer service team. ,,(�NEW! Federal Way Ambassador Robin Krueger, a Pacific Northwest native, started her WM career in Oak Harbor, WA, in 2014, before moving to Phoenix to join the PNW Customer Service Center. She has been a supervisor for three years and has managed agent groups ranging from residential to commercial. Robin Krueger She is responsible for our commercial teams in Kirkland and Phoenix, and Customer Service Supervisor, the PNW Digital Care team. In her new role as a Federal Way ambassador, Federal Way Ambassador Robin will visit Federal Way several times a year to meet with city staff (602) 906-7548, office and ride with WM drivers to gain the"street smart" knowledge of your (602) 319-0740, mobile community. Robin is a passionate environmentalist who enjoys working at rkruege2@wm.com WM because it makes her a good steward of our planet. Federal Way Solid Waste Collection Services PAGE 15 WYJ a, SECTION B.2 (*NEW)! Federal Way Ambassador Josh Pilkington, a PNW customer service supervisor, has been with WM since 2014. He has a variety of experience within our company, _.. which helps him communicate all aspects of our business to customer service representatives. Josh has worked as a PNW commercial agent in our Phoenix Customer Service Center; a member of our Josh Pilkington City Services team in Kirkland; and a route manager. Josh is now a Customer Service Supervisor, supervisor for the PNW residential team in Phoenix. As a Federal Wa Federal Way Ambassador p y (602) 906-7447, office ambassador, Josh will serve as an expert to the Federal Way contract, (480) 244-0896, mobile meet city staff and become acquainted with the area and customers. jpilking@wm.com Josh is a PNW native, having home roots in Boise, ID. Marcella Manibusan leads WM's City Services team, managing daily operations to make sure our city staff partners receive exceptional service. She supports the team in providing timely, efficient, and professional responses to all inquiries. The team is an easily accessible direct link between city staff and all departments, including addressing questions about customer accounts and service histories. Marci, who Marcella Manibusan has been with WM for nine years, previously served as a customer Billing Supervisor, service supervisor, managing 20 customer service representatives. City Services She was a team lead, customer digital care representative, resource (866) 713-0480 (425) 825-0026 lead, and customer service representative. Marci has an associate PNWMunicipalAffairs@wm.com degree from Skagit Valley Community College. WM Pacific Northwest Area Leadership Team Jason Rose, president, has been with WM for 25 years. His passion for environmental stewardship and helping customers attain their sustainability goals is at the heart of every company initiative. Jason has gained local and national recognition for his leadership. He has set standards to make WM facilities across the country more environmentally sustainable. He helped reduce WM's carbon emissions Jason Rose by converting our fleet to natural gas. He has overseen the creation Waste Management of of an extensive network of processing infrastructure in the Pacific Washington President Washi 814-78 Northwest Area. Previously, he led WM's Southern California Area. He jrose@wm.com earned a Master of Business Administration degree and is currently in the Harvard Business School's program for presidents. �IrJ�Ju. PAGE 16 Federal Way Solid Waste Collection Services SECTION 13.2 Mary Evans is the Public Sector Solutions director for WM's Pacific .,� Northwest Area. She is responsible for municipal contracts in Washington, Oregon, Idaho, Alaska, and British Columbia. While working for WM in the Northern California Bay Area in the 1980s and 1990s, she helped cities develop and implement groundbreaking recycling programs in response to state mandates. Since returning to WM in Mary S. Evans the Pacific Northwest, she has built a robust Public Sector team, Area Director, Public focused on deploying meaningful programs and outreach to advance Sector Solutions communities' oals and celebrate their diversity. Mar has a wealth (425) 814-7844 g y mevans4@wm.com of industry, public sector, and customer service experience. She is passionate about providing innovative yet pragmatic solutions for municipalities. Her background includes marketing, operations, and finance experience with a major metropolitan newspaper and a national information technology project management firm, in addition to public accounting. She graduated from Georgetown University with a Bachelor of Science in business administration. She is a certified public accountant, licensed in California. Mary has been involved for 30 years with P.E.O. International, a philanthropy dedicated to advancing educational opportunities for women. Joe Krukowski is director of finance for the Pacific Northwest Area. He oversees all financial functions, including the preparation of financial statements, reporting, internal controls, accounts payable and billing. His team works closely with our municipal customers on the billing requirements of each contract, ensuring timely, accurate billing and rate adjustments. Joe has 24 years of experience in the waste industry and Joe Krukowski more than 30 years in accounting and finance. Joe is president of the Director of Finance board of directors for Jubilee Women's Center, a Seattle organization (425) 814-7856 that helps women experiencing poverty build stable and fulfilling futures. jkrukowski@wm.com He has a Bachelor of Science in finance from California State University at Long Beach. Adam Winston is the director of operations for Western Washington and the Portland metro region. He manages the operations, financial, 91 safety, and efficiency performance of 10 collection districts and three transfer stations. Adam began his career in the waste industry more than 30 years ago as a sales representative and supervisor in Los Angeles. Sincejoining WM in 1999, Adam has been a district manager in Portland Adam Winston and Sacramento, and a market general manager for Oregon. Adam's Director of Operations extensive knowledge of all aspects of the industry helps him lead a team (503) 493-7858 of highly motivated district managers to develop and maintain strong awinston@wm.com safety programs, efficient operations, and customer-focused service delivery. Adam graduated from California State University Long Beach with a Bachelor of Arts in political science. Federal Way Solid Waste Collection Services PAGE 17 �IYJtJ1�. SECTION 13.2 Matt Stern is WM's director of recycling operations for the Pacific Northwest Area. His responsibilities include management of recycling processing facilities for single stream recycling, and construction and demolition materials. Matt also oversees business development activities related to recycling and green energy technology. He has 30 years Matt Stern of experience in the integrated waste industry, in both the public and Director of Recycling private sectors. Matt earned a Master of Urban and Regional Planning Operations from the University of Oregon. (503) 894-1160 mstern@wm.com Aaron Alvarado, WM's area director of fleet, is responsible for the procurement and maintenance of all vehicles and equipment at 53 locations throughout Washington, Oregon, Idaho,Alaska, and British Columbia. He joined WM last year after a long career in the military. While a U.S. Marine, Aaron's postings included Japan, South Korea, and Operation Desert Storm. He then became a U.S.Army warrant officer in the Arizona National Guard Aaron Alvarado and supported many units as a maintenance officer.Aaron retired from Area Director, Fleet the military in 2010 after a deployment in support of Operation Iraqi (425) 365-6189 Freedom. Post military,Aaron's experience includes fleet manager for the aalvara2@wm.com city of Tempe,Ariz., and regional operations manager for Pacific Gas and Electric (PG&E) in California, which has a fleet of over 14,000 vehicles and equipment, 350 mechanics, and 65 garages.Aaron has an auto/ diesel technology degree, a Master of Business Administration in public administration, and was Six Sigma Green Belt certified in 2018. Jerry Ginter, area safety director, provides safety compliance,services, and training to WM facilities in Washington, Oregon, Idaho,Alaska, and British Columbia. He is responsible for creating and implementing safety and compliance programs and processes,training, injury/accident investigation and prevention, OSHA/DOT compliance, area safety communication and recognition, worker's compensation and auto liability claims management, Jerry Ginter trending and analysis, and site inspections.Jerry oversees five safety Area Director, Safety specialists, 76 sites, and approximately 2,800 employees. Prior tojoining (503) 331-2261 WM in 2014,Jerry worked for United Parcel Service for over 25 years as gginter@wm.com operations supervisor, operations manager, and safety manager for Oregon, Idaho, Montana, and Wyoming. He has a Bachelor of Science in management and communications from Concordia University in Portland. Jim Apostolos is the human resources director for WM's Pacific Northwest area.Jim,who has 25 years of experience,is responsible for talent acquisition and development. He created groundbreaking internal leadership development programs,including the Leadership Forum for the Area,and the Leadership Summit for the corporation.Jim leads our employee and labor relations team. He has been instrumental in creating stronger partnerships with local union Jim Apostolos leadership and developing engagement strategies that have increased employee Area Director, Human retention within WM.Jim serves on the board of directors for the Everett Gospel Resources Mission,the largest homeless and rehabilitation center in Snohomish,Skagit,and (425) 814-7852 Island counties.Jim holds a Bachelor of Arts degree in Business Administration japostol@wm.com with a concentration in human resources management and organization behavior from the University of Washington. �IrJ�Ju. PAGE 18 Federal Way Solid Waste Collection Services SECTION B.2 WM PNW Organization Chart Jason Rose WM of Washington President I Aaron Alvarado Joe Krukowski Adam Winston Jim Apostolos Mary Evans Jerry Ginter Matt Stern Area Fleet Director of Director of Area Director Area Director Area Safety Director Director Finance Operations Human Public Sector Director Recycling Resources Solutions Operations 1 I I 1 Tom Repass Mike Range District Fleet Marc Davis Jackie J.Lang Robin Mindy Rostami Senior Materials Manager South Sound Sr. Sr.Area Public Freedman Sr.Manager, Recovery Facility District Manager Affairs& Sr.Manager Strategic Manager Communications Public Sector Contracting& Joyce Wilson Tammy Lane Jason Shea Solutions Municipal Legal Dan Knight Revenue Billing Liason Gary Chittim Affairs District Mana er Management Manager PNW Marklus Henley Communications Laura Moser g g g Dian Young JMK Fibers MRF Center Liason I Route Managers Manager Public Sector Sr.Manager Marcella Manager Manibusan Sunny Lawrence Denie Covert Billing Supervisor Teresa Chavez Customer City Services Operation Hannah Scholes Cory Caldwell Service Manager Specialists Manager,Public Dawn Prewett PNW Education& Contract David Bednar Outreach Compliance Robin Krueger Leila Salsbery Erin Malanche I Administrators Josh Pilkington Monica Danko Erin Wakefield Denaya Shorter Customer Samantha Dispatch Public Education Service Griffiths Supervisors &Outreach Supervisors, City Services Coordinator Federal Way Ambassadors Bryan Larson Robert Neugebauer Customer Service, Federal Way Champions Customer Comments "I've lived here for 23 years "Prompt and efficient. "My husband was always and I do not believe that I Customer service is nice to your workers, have ever had a problem friendly and willing to gave them water on hot with WM." accommodate my needs." days, talked with them -John P. -Marsha S. as they went by. Since my husband passed away they bring my cans to the garage for me. The treatment you get is what you give. Thanks fellows!" —Barbara B. Federal Way Solid Waste Collection Services PAGE 19 MUM, SECTION 13.3 B.3 Litigation and Violations List any entity,partner, holding company or subsidiary involved in the Proposal, or any corporate officer, that has been involved within the post five years in any litigation or arbitration including but not limited to any action or claim arising out of the procurement or performance of o municipal solid waste contract;arising out of performance of o processing or marketing contract; arising or connected with violation of state or federal anti-trust lows; arising from or connected with allegations of corrupt practices;or arising from operating permits and other operating requirements, including local,state and federal rules or regulations. In the case of national companies with multiple affiliated regional companies, the above disclosure should be limited to Pacific Northwest (Washington, Oregon, Idaho and British Columbia) operations and personnel. Explain details fully with copies of any pleadings and/or settlement papers. In the event that disclosure is limited by court authorized non-disclosure provisions, then general circumstances shall be described to the extent authorized by the non-disclosure provisions. Entity Waste Management of Washington, Inc. Court/Agency King County Superior Court Citation 15-2-28794-0 SEA Date 1/19/17 Summary Appeal of City of Sammamish decision to reject WM bid. Parties filed satisfactions of judgment, ending the case. WM paid attorney fees. �IrJ�Ju. PAGE 20 Federal Way Solid Waste Collection Services SECTION 13.4 BA Subcontractors List oll items of work or elements of the Services to be performed by subcontractors, and the names, qualifications and resumes of the subcontractors. Also, list the equipment and supplies to be purchased from vendors. Provide on estimate of cost, expected dote of purchase, and length of time necessary for delivery for these purchases. REMOVAL1 CART DELIVERY AND ORGANICS PROCESSING WasteRec Services Cedar Grove Composting, Inc. P.O. Box 6909 7343 E. Marginal Way S. Fort Worth, TX 76115 Seattle, WA 98108 (844) 927-8372 www.wasterecservices.com For more information on Cedar Grove and WasteRec, please see Section C, Collection and Management Operations. Below is a list of equipment and supplies Waste Management anticipates purchasing from vendors to service the Federal Way contract. PRODUCT • CNG Collection Vehicles $9.1 million July 2019 May/June 2020 Carts and Containers $3.8 million February 2020 June 2020 Federal Way Solid Waste Collection Services PAGE 21 I �IYJtJ1�. SECTION B.5 B.5 Experience Describe fully the experience of your team (both individuals and the corporate,partnership or entity team) in providing the Services requested in this RFP. WM is Federal Way's reliable, innovative partner Waste Management of Washington has served the City of Federal Way since 1990 as a reliable partner and industry innovator. Today, we provide your city's 18,331 _ residential customers with garbage and compostables services each week and recycling services every other week. We also service about 1,000 commercial and ,�'ormultifamily customers. WM and the city have worked together toward a greener future, introducing single stream recycling, food waste composting, and other services to divert material from landfills. Our Experienced Team Serving Federal Way WM's team members, from drivers to contract compliance, have dedicated their careers to managing collections and contracts in Federal Way and throughout the Puget Sound. Senior District Manager Marc Davis and his team of route managers, operations specialists, and drivers, will design and run routes, oversee delivery of new carts, and serve as valuable liaisons to the city during implementation. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- See Section 13.2 for more information on Marc's experience. Federal Way Collection Drivers — A total 420 years of WM experience Residential Armondo Tapuro, 12 years Commercial Eric Cook, 24 years Recycle Drivers Jordan Romanoff, 3.5 years Recycle Drivers Cody Fingerson, 13 years Beverly Fecteau, 3 years Todd Hazel, 3 years Jeff Coleman, 2 years Commercial Johnny Schneider, 29 years Kenneth Sharpe, 2 years Garbage Drivers James Larkin, 27 years Residential Yard Bill Laduke, 19 years Mike Tomaszewski, 27 years Waste Drivers Adrian Zatkovich, 15 years Marty Lee, 22 years Armando Maier, 12 years Sean Cleary, 16 years Mario Caro, 2 years Drop-box Drivers Douglas Thomas, 31 years Residential Pat Hoefs, 23 years Chad Brockelman, 17yeors Garbage Drivers Allen Clarke, 22 years Brett Lohrman, 21 years Barry Carr, 21 years Norrell Webster, 20 years Andre Edwards, 18 years Matthew Schackel, 16 years �IrJ�Ju. PAGE 22 Federal Way Solid Waste Collection Services SECTION B.5 Leading our Federal Way team is Public Sector Manager Laura Moser, who has decades of experience in solid waste, and knows your city, residents, and services. Laura is committed to ensuring a worry-free implementation of the new contract. Hannah Scholes, manager of Public Education and Outreach, will partner with city staff to inform Federal Way residents and businesses about new services and offer educational materials. ., WM's Contract Compliance team, led by Mindy Rostami, will design a detailed implementation plan to roll out the new contract. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Many individuals and departments work to fulfill our contracts to the highest standards. For details on our team members, please see 13.2. Our 29 years of partnership and accomplishments! WM has developed green technologies and creative recycling and diversion methods that have become international standards. Through our working relationship with Federal Way staff, we have introduced many enhancements to your city, demonstrating the expertise and experience of our Federal Way team. 2002 » New contract transitioned from a residential recycling system with three stacking bins to a dual- stream program using 64-gallon carts for paper, and 18-gallon bins for tin,aluminum, and glass 2004 » Rolled out single stream recycling,eliminating the need for two containers Added food scraps to residential yard waste across King County from 2004-2007 2008 » Mayor's Day of Concern for the Hungry launched.Over 10 years, WM has collected more than 141,255 pounds of food donated by residents at the curb and delivered it to the MSC Food Bank 2010 » Changed yard waste collection frequency from summer/winter schedules to weekly collection year- round at no additional cost to residents 2012 » Began distributing recycling fliers transcreated in eight languages (Amharic, Chinese, Hindi, Korean, Russian, Spanish, Somali, and Vietnamese) WM Recycle Corps,a team of multilingual college interns,started working in Federal Way to encourage recycling, particularly at multifamily residences Built CNG infrastructure at South Sound district for slow fueling of new CNG collection fleet; replaced all diesel trucks 2013 » Added Onboard Computing Systems in our collection vehicles to provide even more accurate service to customers Invested millions in the purchase and renovation of JMK Fibers Recycling Center to increase recycle processing capacity for the Puget Sound area WSRA Individual"Recycler of the Year"Jeanette Brizendine was nominated by WM and won! 2015 » Inaugural year for Federal Way Recycle Palooza, a city-wide recognition program that rewards residents for recycling right Federal Way Solid Waste Collection Services PAGE 23 1 MUUZ1 . SECTION B.5 2016 » Launched local City Services team to better serve city staff Broadened our customer communication channels with the use of Twitter, Facebook,Snapchat,and more! WSRA Public Agency"Recycler of the Year"City of Federal Way Solid Waste and Recycling Division was nominated by WM and won! 2017 » Implemented Residential Clean Cart Program, a unique approach to behavioral change for better recycling 2018 » Launched EnspireO, a web-based, interactive database tool to enhance our reporting and turn data into information for decision making 2019 » Deployed new recovery plan for the snowstorm in February More than a service provider, we are actively involved in Federal Way As a local, regional, and national business, WM is deeply connected to Federal Way residents and community organizations. We offer support through public outreach, education, and volunteering. WM's contributions to your community within the past year include: » For an eighth year, WM was a major sponsor of » WM participated in Federal Way's first Federal Way's 4th of July Red, White and Blues Composting and Gardening Event. Festival at Celebration Park. » At Storming the Sound with Salmon, WM » At Federal Way Kids Day and Federal Way outreach staff taught students the basics of Touch-a-Truck, families explored a WM recycling all bottles, cans, and paper through a compressed natural gas truck. fun recycling relay race. » WM connected with Spanish-speaking » For the Mayor's Annual Day of Concern for community members at Flavor of Federal the Hungry, WM collected 12,310 pounds of Way and celebrated sharing cultures through donated food placed on curbs by residents. delicious food! Through sponsorships, donations, in-kind services, and participation, WM provides ongoing support to many events and organizations important to the Federal Way community. » Federal Way Farmers Market » Kiwanis Club of Federal Way Salmon Bake » Federal Way Coalition Against Trafficking » Holiday Tree Lighting Break the Chains 5K Walk/Run » Federal Way Chamber of Commerce lunches » Federal Way Performing Arts and Events Center „ City of Federal Way Parks Department » We Love Our City cleanup events community cleanup projects » Mayor Jim Ferrell's State of the City address at the Performing Arts and Events Center vwJu. PAGE 24 Federal Way Solid Waste Collection Services SECTION B.5 Thoughtful, focused, and resilient amid a changing industry WM is the leading provider of comprehensive waste management services in North America, offering collection, transfer, recycling and resource recovery, and disposal services to customers in the United States, Canada and Puerto Rico. With roughly 17,000 collection and transfer vehicles, the company has the largest trucking fleet in the waste industry. WM is also a top developer, operator and owner of landfill gas-to-energy facilities in the United States. WM is focused on keeping recycling environmentally and economically feasible for customers. We have invested more than $1 billion in processing infrastructure alone. This investment resulted in 15.3 million tons of recycled goods in 2017, a 91% increase in recycling tons since 2007. To tackle recycling challenges, WM worked to increase operational efficiencies and lower operating costs at our recycling facilities, and is actively educating customers, communities and environmental organizations across North America about contamination. As noted in WM's 2018 Sustainability Report (sustainability.wm.com and Attachment 9), one example of our new recycling education efforts includes the launch of"no plastic bags" in the bin. More information can be found at RecycleOftenRecycleRight.com. Investing in the future now Our continued commitment to our planet and our people is reflected in our investments to reduce our impact on the environment. This "The world is Il differentiates us from other companies. changing Growing a cleaner fleet: WM has committed to reducing more rapidly emissions associated with our fleet by 45% by 2 03 8, against a than ever. To t,&t 2010 baseline. From 2010 through 2017, WM has reduced fleet emissions by 28%. sustain and succeed in Harnessing energy at the landfill: WM operates the largest the face of this change fleet of heavy-duty natural gas trucks in North America, and requires agility, nearly one-third run on 100% renewable natural gas generated adaptability, and, above from landfill gas, providing the ultimate "closed loop" solution. all, a resilient spirit. We Technology Innovations: Investing in state-of-the-art routing see these qualities tested technology to improve fleet efficiencies reduces miles driven— and proven countless nearly 9 million fewer miles a year since 2017. Optimizing routes times each da b our reduces our environmental impact and increases the quality of y y service. employees who manage the environmental needs of our customers." —Jim Fish, WM president and chief executive officer Federal Way Solid Waste Collection Services PAGE 25 SECTION B.5 Describe similar projects, and include the scope of services (including o summary of which collection and/or processing services were provided under contract), annual revenues, tonnages and number of customers. WM's Puget Sound employees are dedicated to providing top-quality services. Our commitment is reflected in the repeated renewals of our contracts with cities, which allows us to develop deep understandings of our customers' needs. Our recent contracts include: 0I1 \N City of Seattle renewed, for another 10 years, WM's contract to serve about (/ 95,678 residential, 6,758 commercial, and 2,798 multifamily customers. CITY City of Newcastle negotiated a new contract with WM to serve about 3,209 residential, nine multifamily, and 44 commercial customers. ...oF City of Normandy Park chose WM through an RFP process. In 2018, we started AN :"„;�„PARK servicing 2,407 residential, 11 multifamily, 35 commercial customers. ------------------------------------------- Selected Waste Management Local Experience -------------------------- TOTAL YEARS OF ANNUALTONS/ MUNICIPAL CUSTOMER RESIDENTIAL MULTIFAMILY COMMERCIAL CUSTOMERS SERVICE REVENUE City of Algona I co It I >« 1 10 900 15+ * 1,905/$580K City of Auburn I io It 1 0 1 0 I 15,252 15+ 60,747/$11.2M City of Duvall 111 0 i 111 0 i 1 0 It 2,519 20+ 41219/$1.4M City of Kirkland III co It 11 o^. I 1 0 I 23,546 40+ 67,284/$13.5M City of Marysville co It co It 0 I 11,012 20+ 10,731/$1.2M City of Mill Creek It 0 i 1 0 i 1 0 i 5,417 20+ ** 14,386/$2.7M City of Mountlake Terrace z o^a I z o^a I 2 is I 5,532 30+ ** 10,647/$3.1 M City of Mukilteo 1 0 It 1 0 It 1 0 I 4,640 40+ ** 13,788/$3.3M City of Newcastle >t io i 111 0 1 0 2,093 25+ * 6,119/$1.9M City of Normandy Park v I >t o^i 1 0 2,407 = 1+ ** 1,940/$1.1 M City of Pacific 11 L, It 11 0 It 1 0 I 1,784 15+ * 4,910/$1.4M City of Tukwila X io i X 10 i 1 0 i 3,946 5+ ** 36,220/$6.OM City of Redmond z n). it z n). it I is I 13,836 40+ * 58,833/$10.1 M City of Seattle 1 0 It 1 0 It 1 0 I 105,234 25+ ** 189,984/$37.4M City of Snoqualmie J1 >« i J1 >« i 1 0 it 4,346 7+ ** 11,796/$2.OM 1 SOLID WASTE s'$RECYCLING !YARD/FOOD WASTE *RENEWAL **RFP WIN vw . PAGE 26 Federal Way Solid Waste Collection Services SECTION B.5 Describe any major problems encountered in establishing service, collecting solid waste, or collecting,processing, and/or marketing recyclobles or compostobles, along with o description of how such major problems were resolved to the satisfaction of customers. WM has successfully implemented and transitioned municipal contracts in the state of Washington for more than 40 years. We have had no problems in establishing service, collecting solid waste, or collecting, processing, and/or marketing recyclables or compostables. Provide references (including contact name, title, organization, moiling address and contact information) for oll such similar projects described. These references should hove direct operational management responsibility over the Proposer' contract and full knowledge of Proposer' detailed performance provided under that contract. These references will generally be local government staff, rather than elected officials. Our selected municipal references City of Auburn City of Kirkland City of Newcastle CITY OF AUBURN UB 7� A' clrr V tt1V of KIRk John MacGillivray ASH1NOTON �o Solid Waste Jeff Brauns Joan Nelson r Programs �`y�^5� Public Works Director Solid Waste&Recycling °SH w��� Supervisor 12835 Newcastle Way CoordinatorSuite 200 123 Fifth Avenue 25 West Main St. Newcastle, WA 98056 (425) 5877- Auburn, WA 98001 Kirkland, -3804 98033 (425) 649-4143,ext. 124 (253) 931-5103 JMacGillivray@kirklandwa.gov jeffb@newcastlewa.gov jenelson@auburnwa.gov City of Normandy Park City of Seattle C7ofSnoqualmie AN ...NDY PARK , Hans Van Dusen, 10 ��c,�►— Dan Marcinko WASHINGTON IIS Solid WastePublic Works Amanda Leon Contracts Manager I4 1 Director Parks Director P.O. Box 35177 38624 S.E. River St. 801 SW 174th St. Seattle, WA 98124 P.O. Box 987 Normandy Park, WA 98166 (206) 684-4657 Snoqualmie, WA 98065 (206) 248-8257 hans.vandusen@seattle.gov (425) 831-4919,ext. 1 135 aleon@normandyparkwa.gov dmarcinko@ci.snoqualmie.wa.us City of Tacoma City of Tukwila 411 Lewis Griffith Henry Hash .rrrr Environmental Public Works Services, Division Manager,Solid Waste Director Tacoma Municipal Building,4th Floor 6200 Southcenter Blvd. 747 Market Street Tukwila, WA 98118 Tacoma,WA 98402 (206) 433-0179 (253) 573-2420 Henry.Hash@tukwilawa.gov Igriffit@cityoftacoma.org Federal Way Solid Waste Collection Services PAGE 27 I �IYJtJ1�. SECTION B.5 Seattle 1 Public Utilities March 25,2019 Mr.Rob Van Orsow City of Federal Way 3 33 25 8`h Ave.S. Federal Way,WA 98003 Dear Mr.Van Orsow: I am writing to recommend Waste Management based on their long and successful partnership with the City of Seattle in delivering exceptional solid waste services.Waste Management has been a valued partner in Seattle's internationally recognized solid waste system for over twenty years, fulfilling the following services agreements: • Recycling services for 70,000 households and 2,000 apartments(1989—1999) • Garbage,recycling,and yard waste services for 70,000 households and 2,000 apartments (2000-2008) • Garbage services for 3,500 businesses(2001-2008)along with independent commercial recycling services and franchise garbage services in prior decades • Garbage,recycling,and food/yard services for 90,000 households,2,300 apartments,and 5,000 businesses(2009—2029) • Long-haul disposal services for all Seattle garbage(1989—2028) Throughout these agreements,Waste Management has demonstrated an ongoing commitment to exceptional customer service,performance reliability,environmental improvements and operational safety.Their service reliability has continually surpassed City standards.We receive fewer than 0.5 miss complaints per 1,000 stops,well below our standard of 1 miss per 1,000 stops and below historic performance trends. In 2009,they demonstrated comprehensive preparation and exceptional execution for the service transitions under the current service agreement,as they took on substantial new service areas and customer accounts. Over the last decade,Waste Management teamed with the City in customer training for the expansion of our multifamily food recycling program,rewarding business and resident recycling,and cleaning the City,through Think Green Recycling Challenges,Recycle Corps, and Think Green Street Crews. In 2019,Waste Management continues to partner with Seattle in innovative programs and service delivery.Through a competitive procurement,Waste Management was recently awarded a new 10-year service contract for South and Northwest Seattle beginning April 1,2019.The new contract includes a new fleet of near-zero emission natural gas trucks burning 100%Renewable Natural Gas 700 Fifth Avenue I PO Box 34018 1 Seattle,WA 98124-4018 1 206-684-3000 1 seattle.gov/util �IrJ�Ju. I PAGE 28 Federal Way Solid Waste Collection Services SECTION 3.5 (RNG),generated from WM landfills,alongside a new fleet of smaller RNG and electric support vehicles. Waste Management's operations today continue to improve adaptive management practices with enhancements to their state-of-the-art on-board computers,route tracking,and performance data. Waste Management data systems provide hourly service uploads to SPU and WM contact centers, with task completions,service exceptions and customer charges. We have always valued the high caliber of staff and managers at Waste Management and their pro-active commitment to providing high quality and localized services to our customers. On behalf of the City of Seattle,I am pleased to provide an excellent recommendation of Waste Management as a service partner. Please feel free to contact me if you have additional questions at h-ans.vandusen(Pseattle.gov or 206-684-4657. Sincerely, i Ha s Van D,sen�� Solid Waste Contracts Manager EMAIL TO THE WM TEAM ON MONDAY, APRIL 1, 2019: "We appreciate the long history of WM-SPU partnership, the successful completion of 2009-2019 services, and most importantly your exceptional, comprehensive and pro-active efforts to prepare for this new service contract. Great work on all fronts for continued exceptional leadership and services for our customers. Thanks!" ISeattle 1 Public 700 Fifth Avenue I PO Bax 34018 1 Seattle,WA 98124-4018 1 206-684-3000 1 wattie.gov)util � Utilities Federal Way Solid Waste Collection Services PAGE 29 �In�. SECTION B.5 Our selected community references FFederal Way Chamber of Federal Way Farmers Market erce L. GREATER FEDERAL WAY Chamber of Commerce Rebecca Martin, President&CEO Rose Ehl Chamber of Commerce Bldg P.O. Box 24795 31919 First Ave.S. Suite 202 Federal Way, WA 98093 Federal Way, WA 98003 (253) 261-0207 (253) 838-2605 federalwayfarmersmarketevents@yahoo.com rmartin@federalwaychamber.com Multi-Service Center Performing Art and Event Center Foundation Robin Corak,CEO — Mary Gates, President MSG P.O. Box 23699 P.O. Box 24753 CMDC Federal Way, WA Federal Way, WA 98093 MULTISERVICE CENTER 98093 :ERI.11 4kys 98 7 (253) 927-6482 (253) 838-6810 maryg16321 @aol.com robinc@mschelps.org Diversity and inclusion for a better workforce Fostering mutual trust and respect is a cornerstone of being an inclusive and welcoming workplace, one that is well-positioned to serve our customers and communities. It's also important that our workforce reflect our diverse customers and neighbors in Federal Way. In September, Federal Way Public Schools was recognized as the most diverse school district in Washington state and the fifth most diverse in the nation, according to Niche.com. Federal Way's Diversity Commission strives for a community which is "united amidst diversity, where each individual is respected, equally valued, equally needed, and equally cherished. Equality is not sameness, it is equivalent value." WM shares Federal Way's values. As an equal opportunity employer, WM is committed to maintaining a workplace environment free from discrimination. We encourage careers for veterans, women, minorities, LGBTQ, and populations that are under-represented in our workforce. WM constantly examines existing and emerging employee recruitment strategies, placement and retention results, employee engagement, professional development planning, and compensation/benefits. vw . PAGE 30 Federal Way Solid Waste Collection Services SECTION 13.5 Valuing our military veterans for their leadership, teamwork, and safety skills 1 - ® When it comes to developing career pathways, EMPLOYER SUPPORTor WM is a clear leader in recruiting, hiring, retaining, Today, one in 14 WM THE GUARD AND RESERVE and developing military veterans. We maintain a employees is a veteran, network of veteran employment outreach partners for recruiting purposes. We frequently spouse of a veteran, ''" advertise with key veteran employment or a current reservist. 71 resources, such as G.I. Jobs and Military Times, This includes veterans at and we participate in more than 100 militaryjob the South Sound district, fairs a year. Route Manager Marklus AWARR Our role as one of the country's top employers Henley and Technician of military veterans is recognized throughout the Adam Mitten. sodindustry. Six times, G.I. Jobs has named WM a Top Military Friendly Employer. Five times, the Military Times has named WM a Best for Vets , employer. U.S. Veterans Magazine has honored us as Best of the Best as a military employer. We are grateful to our military veterans for their service and proud � �CAU �ON LL to have them on the WM team. Aaron Alvarado, Former U.S. Marine lance corporal,Area fleet director Adding women to our ranks The waste industry has traditionally been male-dominated, so WM is actively focusing on women as we recruit, hire, and develop talent. Our Pacific Northwest recruiting team uses social media and recruiting partners to specifically focus on opportunities for women and minorities.Job boards we use include Jobs4Women.net, Women for Hire, and Women in Business and Industry. Other strategies underway to interest women in roles at WM include: Hosting WM National Career Days that involve social media campaigns specifically focused on recruiting women Encouraging local WM women operators and drivers to tell their stories to the media, as they did across the Pacific Northwest in 2017 via social media, TV news stories, and columns in community newspapers Leveraging our membership in Women in Trucking to recruit women in driver, fleet, dispatch, maintenance, and operations positions, including in leadership roles Federal Way Solid Waste Collection Services PAGE 31 SECTION 13.5 Best of the best for professional women When it comes to work-life balance, telecommuting, flexible scheduling, maternity support, wellness programs, professional development, and mentoring, WM is in WOMEN'S CHOICE AWARD' the winner's circle for the 2019 Women's Choice Award. THEVOK1 WtWI\ After evaluating hundreds of Fortune 1000 companies, Professional Woman's Magazine named WM to its 2018 list of the Best Employers for Professional and Millennial Women. Professional Woman's Magazine promotes the advancement of multicultural women in all aspects of business and employment cfes \V to provide equal opportunity. maes= e LGBTQ top employer We are pleased to be recognized as a top employer for LGBTQ Quality and Inclusion on the 2018 Corporate Equality Index. This recognition shows we are on the right path as we work to foster equal opportunity and create a workplace where all employees are valued and respected. 1" WM named a disability-friendly company L:. stis.• ''`'`' DIVERSEabilitY 9 Y Magazine has released the earl results of its : ' review of the nation's Best of the Best Top Disability-Friendly } n Companies, and WM is on the list. The publication, one of the nation's fastest-growing, disability-focused magazines, polled hundreds of Fortune 1000 companies for its 2018 Best of the Best evaluations. Recognition for doing what is right At WM, we have been recognized for our ethics training, ethical business practices, and social responsibility. FORTUNE "Waste Management WORLD'S MOSconstantly boosts my ADMIRED BBB. A,,,,,,.,,.f,,.}:.x,.,.,,,,,,,.r skills and encourages m e. COMPANIES GEac fig% WinncrnlDistinctinn FTSE4Good -UR NAME NT 2018 1 am blessed to work with a company and coworkers who treat me . N WORLD'S MOST TM as an equal. I'm proud o ETH I CAL C14 COMPANIES' that my coworker's little 2018 'WWW.ETH ISP1.1 ERE.CON1 girl saw me driving a garbage truck, and now she wants to grow up to be like me." —Bev Fecteou, WM South Sound recycle driver, 2018 South Sound district Employee of the Year J�1 . PAGE 32 Federal Way Solid Waste Collection Services SECTION C.1 SECTION C: Collection and Management Operations CA Garbage, Recycling, and Compostables Collection and Handling Describe fully the collection equipment and containers to be used under the Bose Contract, keeping in mind the Bose Contract specifications for the collection frequency, types of containers, and the City's intention that garbage, recyclobles, and compostobles be collected separately. WM begins with safety WM's commitment to driver training, fleet maintenance, and sophisticated technology have made Federal Way safer. WM's safety philosophy M2ZIn 2002, we launched our safety philosophy, Mission-2-ZeroTm (M2Z) in pursuit of zero unsafe behaviors by all employees and zero unsafe work conditions. Our goal is to prevent all accidents and injuries through engaging employees with coaching and knowledge building. Risks are inherent to our industry. Collection drivers not only have to be well- trained as vehicle operators, they must be on the lookout for other drivers on the road, often those in a hurry to pass our collection vehicles during stops. Our safety program includes thorough training, standardized rulebooks, and a suite of industry-leading programs, such as installation of DriveCamO video event recorders in all of our Federal Way vehicles. Vehicle Safety With roughly 17,000 WM trucks on the road each weekday, vehicle safety is a strong focus. We invest about $500 million a year maintaining collection vehicles and $100 million a year maintaining and repairing heavy equipment. Our drivers inspect their vehicles twice daily to support proper operation and tie preventive maintenance inspections to vehicle usage rates. Dedication to drivers WM is committed to our drivers. We train them, keep them safe, offer injury prevention programs, and create a work environment they find fulfilling. Our driver retention rate at South Sound district is one of the best almost 95%. Before commencement of the new contract, WM will have wage parity for Teamster drivers on all South Sound district collection routes. Federal Way Solid Waste Collection Services PAGE 33 1 MUUZ1 . SECTION C.1 Extensive Driver Training Our on-the-job training and routine evaluation programs for drivers exceed U.S. Department of Transportation (DOT) requirements. Newly hired drivers have at least 80 hours of >> Maximum hours behind the wheel are strictly training, split between learning in a classroom limited in accordance with federal regulations. and a truck cab with an experienced driver. >> All WM drivers must pass a general physical New drivers are evaluated on the job on days and meet DOT physical requirements. 30, 60, and 75. >> All drivers participate in safety briefings every morning before routes begin. SAFETY Defensive Driving System WM Safety Services has developed a new, comprehensive, professional driver program specific to waste-industry vehicles that addresses the day-to-day challenges our drivers face and promotes defensive driving. This improves on the industry's standard program, which was created for passenger cars and over-the-road trucks. The WM SAFETY Defensive Driving System is constructed around six operating principles, each meant to help drivers manage specific roadway hazards: SEE 3-6-9 ADVANCE FIND EVALUATE THINK YIELD be aware of field of view. safe space. other vehicles' outside the right of way. conditions in Monitor Respect following behavior. Be cab. Perform Allow others safe front, beside, conditions ahead distance and scan prepared to regular vehicle space to turn, and behind your of your vehicle. area for anything adjust course maintenance and cross, and merge. vehicle. that may impact and speed based never drive while safe vehicle on other vehicle distracted. operation. actions. Power of people and technology WM embraces technology to --------------- _ -- make our operations safer. Our �J* %%% 0 innovative program, Service i Delivery Optimization (SDO), has significantly improved our collection �% TECHNOLOGY � ; MANAGEMENT ; and maintenance operations by .00 ' harmonizing technology and logistics __ management processes with the skills of our drivers. By improving our systems through technology - like onboard computers, routing software, and cameras - we improve safety and accountability, effectively set expectations, increase employee engagement, and maximize customer satisfaction while collecting Federal Way routes. South Sound district uses SDO to improve morning and end-of-shift routines. The DOT requires all commercial vehicles to be inspected for safety according to its checklist before and after trips. WM reengineered the DOT's list specifically for collection trucks. Our twice-daily inspections are above industry standards and catch repair issues before trucks leave on routes. That means vehicles spend more time on routes servicing our customers in Federal Way. vrJ g I PAGE 34 Federal Way Solid Waste Collection Services SECTION C.1 DriveCam® "This is a A critical element of SDO is DriveCamO, a small video recorder differentiator mounted on the windshield of our collection vehicles. The recorder is triggered by certain vehicle behaviors, such as aggressive braking, - for WM. By swerving, or a collision. Once an event is captured, information is building sent to WM route managers for performance coaching. drivers' knowledge and DriveCamO also allows us to appreciate the ways our drivers avoid skills, then giving them the collisions with defensive driving techniques. We use these events to best safety technologies, document and disseminate best practices among our drivers at our WM is setting the industry huddles every morning. standard for safet y„ SDO Drives Expectations for Federal Way Performance —Jerry Ginter, WM's Pacific SDO has increased drivers' satisfaction, which has reduced turnover, Northwest area safety director given us a highly trained team,yielded better performance, and strengthened our relationship with unions. Because our entire operation is highly organized and predictable, drivers know what to expect. They will typically drive the same route. Their days run "WM is an easy smoothly. They complete their workdays on schedule. 10 years ahead Drivers work as a team, using peer-to-peer advice to foster of the industry in individual improvements that make the whole company stronger. tech and safety." If a recycle driver accidentally left spilled paper on a route, then —Marc Davis, South Sound the garbage driver who follows will call the driver to mention the district senior district problem. By keeping tabs on each other, drivers provide better manager service to our Federal Way customers. Through SDO we actively engage with our drivers. Our drivers are our frontline employees, and their feedback from the city's streets is vital to meeting Federal Way's performance expectations. t,77,71,W5 0 'Ik b 'n Our morning launch starts with a safety talk Federal Way Solid Waste Collection Services PAGE 35 SECTION C.1 Injury Prevention Collection drivers are prone to sprains, strains, and overexertion injuries as they jump on and off trucks, and handle heavy loads. WM cares about our drivers, so we contracted with Integrated Rehabilitation Group's Industrial Athlete program to help drivers prevent injuries. Certified trainers visit South Sound district twice a week, once in the morning and once in the evening, "To our employees, our to teach our drivers how to improve their safety, flexibility, Industrial Athlete program strength, nutrition, and overall wellness. shows that we care about Trainers provide education during our morning launches, lead them, their health, and dynamic warm-ups, design programs for those who want to work one-on-one with trainers, and do small group sessions focused on well-being." specific prevention techniques, such as increasing shoulder flexibility —Jerry Ginter, WM's Pacific or hip range of motion. Northwest Area safety In the two years since the program began, injuries have director dropped by 24%. ;"I A driver's morning safety check Good morning drivers! J�1 . PAGE 36 Federal Way Solid Waste Collection Services SECTION C.1 WM's Federal Way fleet is safe and green Identify the vehicle chassis and body used to collect residentiol, commercial, multi-family, and drop-box service sectors. Also identify for each type of truck: the number of compartments, the capacity of each comportment, total weight, and volume capacity of vehicle, loading and unloading characteristics, the number necessary to perform the required Services, the average number of collections each vehicle con make in o day, and the useful expected life of each collection vehicle. Collection vehicles Our state-of-the-art fleet with expert drivers provide the city and our customers safe, quiet, efficient, and WM will service the city of environmentally friendly collections. We propose the U00 Federal Way with a new continued use of automated front-load vehicles withcompressed natural gas Curotto-Can Automated Carry Can attachments N OX for the fastest load times on the market and up to a (CNG) collection fleet fueled 30% productivity advantage over side loaders. The by renewable natural gas (RNG). Curotto-Can attachment is easy to switch between They will be powered by new near collecting containers and carts. With this system, zero (NZ) natural gas engines, the driver's eyes are always forward, which is safer providing even lower NOx emissions and allows closer monitoring for contamination in recyclables and compostables. than our current CNG fleet. WM's CNG Fleet for the City of Federal Way Residential Commercial/Multifamily .p b. Materials collected Garbage, Recycling, Garbage, Recycling, Garbage Compostables Compostables Type of Truck Front Loader with Front Loader Drop box Curotto-Can Chassis Autocar WX Autocar WX Autocar WX/Freightliner Body Heil Heil Amrep Compartments 1 1 n/a Capacity 10 tons 10 tons 10 tons Total Weight 66,000 GVWR 66,000 GVWR 60,800 GVWR Volume Capacity 40 cubic yards 40 cubic yards 10-40 cubic yard boxes Average number 800 120 10 collections Loading Characteristics Front loading wlith Curotto- Front loading Roll up Ca Unloading Characteristics Full rear ejection Full rear ejection Tilt to dump Number of Vehicles 16 5 2 (base proposal) Useful Life 10 years 10 years 10 years Q' Cr Federal Way Solid Waste Collection Services PAGE 37 MIRK, SECTION C.1 WM Vehicle Safety Features All WM collection vehicles meet or exceed federal motor vehicle safety standards. They are Well- equipped to keep our employees and customers safe. Backup Camera and Provides rear view when truck is in reverse, reducing potential for accidents and ✓ Reverse Motion Sensor enhancing pedestrian safety. Alarm Audible Backup Alarms ,V/ and Lights All trucks are equipped with eight backup lights and audible backup alarms. Body Configuration All trucks are equipped with audible and visual alarm systems, alerting driver if v/ Alarm vehicle is out of configuration during movement,for example if truck arms are up or vehicle is in an over-height situation. Monitors driver actions and behavior. Forward-facing camera is invaluable for ✓ DriveCam® evaluating driver reactions to traffic conditions,accident prevention,and accident investigation. LED Strobe Lights and v/ Flashers Enhances rear-of-truck visibility for approaching motorists and pedestrians. ✓ Reflective Signage and Highly reflective rear-of-vehicle signage and striping provides exceptional Striping nighttime visibility to vehicles approaching from behind. ✓ Bus Boy Mirrors Angled convex mirrors give the driver an unrestricted view of the area in front of the truck,which is especially valuable when children and other pedestrians are present. Electric Heated Provides fog- and frost-free views on both sides of the truck. Mirrors are ✓ Rearview Mirrors electronically adjustable from the driver's seat to provide unrestricted views of the sides and rear of the truck. ✓ Trapezoidal Side Lights Floodlights located on the sides of the body switch on automatically when the truck is in reverse for added safety. On-Board Methane On natural gas powered trucks, methane detectors provide immediate audible ✓ Detection and visual alarms for potential leaks from fuel tanks or lines, providing the highest margin of safety for our drivers and customers. Disc Brakes with All trucks have disc brakes with hydraulic accumulator assists, which begin ✓ Hydraulic Accumulator slowing the truck as soon as the gas pedal is released, decreasing stopping Assist distances and increasing safety for our communities and drivers. ✓ Four-Six Braid Part of WM's standard truck body specification, doubles the safety margin Hydraulic Hoses against high-pressure hydraulic leakage. Sears Air Ride Driver's Provides added comfort and excellent ergonomics for the driver. Eight ✓ Seat adjustments, including for lumbar support, help reduce driver fatigue and improve overall performance. ✓ Plastic Shovels and Helps drivers maintain a clean work space and community. Used in scatter clean Brooms up,spill response, and truck cleaning. Driver can control all stored energy by disconnecting batteries.This is used by ✓ Battery Disconnect the driver/technician when cleaning behind the blade, during maintenance, and when the vehicle is left unattended. ✓ Emergency Spill Kits Equipment including oil pads, booms,and other gear helps mitigate the impact of spills. v/ Fire Extinguishers Fire extinguishers allow our drivers to respond to fire hazards.We equip our trucks with 20-pound fire extinguishers,well above the DOT requirement of 5 pounds. Wheel Blocks and Drivers place wheel blocks for added protection, if they are stepping away from ✓ Safety Triangles their trucks for significant time.They position triangles, if they need to control traffic. Our brake pads limit levels of asbestos, cadmium, chromium, lead,and mercury, Environmentally and are made of less than 5%copper. In addition, our drum brake blocks already ✓ Advanced Brake Pads have a reduction of copper to less than 0.5%. Pads and blocks will all have less and Drum Brake Blocks than 0.5%copper prior to 2025, well ahead of regulatory requirements.These are important measures for waterway protection. J�1 . PAGE 38 Federal Way Solid Waste Collection Services SECTION C.1 Renewable Natural Gas and Near-Zero Emissions gas engines for our collection vehicles WM will continue to power all our collection vehicles in Federal Way with renewable natural gas (RNG), minimizing emissions in your community. RNG is produced from biogas captured from our landfills, and yields 60% less greenhouse gases (GHG) than traditional compressed natural gas. Learn more about RNG under Attachment 1. WM minimizes neighborhood impacts Our natural gas engines are much quieter than » Our routes are scheduled to minimize impacts diesel engines. on neighborhoods and traffic. Dampeners on the mechanical arms of front- » We avoid early morning collections from load vehicles reduce noise and wear-and-tear commercial customers who are near residential on equipment. customers. Collection carts, colors, and labeling O Cascade Engineering/ As part of our base proposal, WM is pleased to offer, in exchange Cascade Cart Solutions for the old ones, all new garbage, recycle, and compost carts is the only cart manufactured by Cascade Engineering for a fresh clean look! manufacturer in North All carts will be clearly labeled with collection type, graphics that America certified as inspire proper sorting, and the City of Federal Way's website and a Women Business dedicated customer service phone number, (253) 833-3333. WM maintains, repairs, and replaces all carts as necessary. Enterprise (WBE). We are proud to partner with Residential WM Cart Sizes for City of Federal Way them to bring you the Garbage Cart Sizes Recycle Cart Sizes , , , _s Cart best cart deployment (Grey) (Blue) Sizes(Green) experience. 20-gallon — — 35-gallon 35-gallon 35-gallon certified 64-gallon 64-gallon 64-gallon W B E N(��C WOMEN'S BUSINESS ENTERPRISE 96-gallon 96-gallon 96-gallon Multifamily and commercial collection containers, steel and plastic In the new contract, WM will provide new, grey detachable steel garbage containers to multifamily and commercial customers. Commercial detachable and drop-box containers are purchased by You asked. WM from WasteQuip, the leading North American manufacturer of ZWe delivered. waste-handling equipment and one of our frequent suppliers. All containers are maintained by WM. We have already installed Containers are color coded per city specifications. slotted lids on recycling Graphic labels will feature WM's dedicated customer service containers at more than phone number for Federal Way, (253) 833-3333, website one-third of multifamily address, and list of accepted materials. properties in Federal Way WM also adds "Close Your Dumpster Lid" decals, designed with and have more to come! city staff, in support of stormwater protection. Plastic detachable containers are available to contain heavier, wet-type solid waste and aid in noise reduction while emptying. Federal Way Solid Waste Collection Services PAGE 39 MIRK, SECTION C.1 Detachable containers have fireproof lids, lock bars, locks, wheels on 1 -yard to 4-yard containers, and are watertight to prevent leaks into surface and groundwater. Drop-box containers are available with attached screen-tops or solid metal lids. Slotted lids on recycling containers are part of our contamination reduction program for multifamily complexes. Our drivers monitor for graffiti to keep our containers looking good. WM will continue to provide cans of spray paint to City Code Enforcement team members to cover up graffiti on our containers. Removing graffiti quickly is the key! WM Commercial Container Sizes Detachable Steel and Plastic Containers .�•> �� �s 1 cubic yard W W ........... 1.5 cubic yard 2 cubic yard 3 cubic yard 4 cubic yard 6 cubic yard Example of our 4-yard steel container Example of our drop-box container 8 cubic yard Drop-Box 10 cubic yard 20 cubic yard N W 592 9985 _ � 0005929995iwwi,J, 25 cubic yard 30 cubic yard 40 cubic yard Example of our slotted recycling lids at Homestead Apartments in Federal Way Enhancement for Federal Way - - Smart waste and smart cell in Federal Way's city center! Imagine Federal Way's city center with smart, solar-powered waste and recycling compactors that call for servicing when they are full while also improving Wi-Fi and cellular connections for passersby. Through an exclusive partnership, as part of our base proposal, WM is excited to offer Federal Way Bigbellys with the new Telebelly system. Under the new contract, and with the city's approval, WM will work with staff to develop a plan to install four sets of Bigbellys. They provide the following benefits-. Cleaner Federal Way public spaces: Eliminates overflows, visible waste, windblown litter, and pest access A Telebelly double unit �IrJ�Ju. PAGE 40 Federal Way Solid Waste Collection Services SECTION C.1 Increased connectivity: Delivers robust wireless and cellular service to Federal Way residents, businesses, and visitors Increased productivity: Reduces collections by up to 80%, resulting in decreased truck time, street wear, and fuel consumption Describe how each vehicle will be marked or signed so that witnesses to spills, leakage, and/or damage may quickly report such occurrence. Each truck is labeled with a dedicated truck number and spill-alert phone number. We will work closely with city staff members to ensure any truck signage meets their approval. Identify any subcontractor used for container inventory and delivery or retrofitting via pointing or application of new decols. During implementation, WM will partner with WasteRec to assist with cart removal and delivery. WasteRec has helped with many cart transitions in the Puget Sound region. Delivery and removal of steel containers is handled by WM employees, who also paint containers and apply decals. Describe and provide examples of your route management system. Describe how routes ore initially developed and modified over time, how your on-board computer systems manage route progress, route changes, exceptions (no set-out, blocked containers, contaminated materials, extra set-outs, etc.) and diversions from normal routes due to rood maintenance, inclement weather or other unforeseen needs to deviate from the planned route. Also describe how the on-board system (if used) communicates with your call center's account system to provide close-to-real-time updates for each customer during the collection day. WM's route management enhances efficiency, minimizes environmental impacts WM combines excellent technologies, management, and seasoned drivers to serve the City of Federal Way safely and efficiently while minimizing environmental impacts and maximizing customer satisfaction. We use eRoute Logistics 4.OTM, which features mapping capabilities supported by Microsoft's Bing Maps, to plan collection routes that require the least miles, which lowers fuel consumption, greenhouse gas emissions, and wear on trucks,tires and streets. Since our vehicles are on your streets for fewer miles and hours, we also increase safety. Your residents and businesses experience less noise and disruptions. We adjust routes as needed to reflect growth and service changes. Our routing system is linked to our Onboard Computer System (OCS), uploaded to tablets carried by each driver, which tracks trucks in real-time. WM's Onboard Computer System Dispatch (OCSD) enables two-way communication between •+�"r dispatchers and drivers, so they can work together to prevent service interruptions. Dispatch team member, Misty Adcox Federal Way Solid Waste Collection Services PAGE 41 �IYJtJ1�. SECTION C.1 These systems are seamlessly integrated with our customer database, Mid-America Systems (MAS), which pushes out tickets to dispatchers, so they can immediately address service changes and requests. The MAS integration also allows customer service representatives to see the customer issue at a glance. Key technologies that will continue to be used during Federal Way collections include: Technology eRoute Logistics® Mapping and routing > Considers traffic patterns,vehicle capacity, location of disposal software system sites,and travel times to create efficient routes with the best value used to develop and to the customer modify routes » Fully integrated with our billing and customer database,Mid-America Systems(MAS),to capture new customers and service changes Plan Versus Actual Software that plots > Identifies routes that may be running behind customers'typical (PvA)Technology planned route versus schedules,for example,due to road maintenance or extreme actual route status weather, enabling WM to redistribute routes to prevent missed or late pickups Onboard Onboard (truck/ > Obtains real-time information on truck locations, customers Computer System driver)tablets with serviced,truck capacity,service status,and service exceptions (OCS) GPS technology that >, Digital camera captures images of field events, including service capture route data in exemptions such as"no container out to be serviced"or"container real time blocked by delivery truck,"which are transmitted to WM's database to be addressed by our dispatchers Gives customers the convenience of obtaining a collection estimated time of arrival through our website and mobile app Onboard In-office software > Route modifications are made in real time and instantly appear on Computer System connecting drivers'tablets, preventing service disruptions Dispatch (OCSD) dispatch and route » Enables dispatchers and managers to electronically assign service management to tickets and communicate with drivers for immediate customer driver OCS issue resolution (e.g., blocked container, late set out, etc.) DriveCam® Palm-sized digital > Designed to capture video and audio inside and outside the vehicle video event recorder when triggered by abrupt actions such as hard braking,sudden mounted on the acceleration,swerving,speeding, or collisions windshield of » Helps managers provide constructive feedback to drivers so we collection vehicles continuously improve and reinforce our core value- safety Helps identify and address risky behaviors Reduces collisions, claims,fuel consumption, and maintenance costs, allowing us to provide competitive service charges ® WiFi-enabled > Helps reduce contamination comprehensive truck » Equipped with GPS mapping and dedicated cameras to record Smart Truck camera system every bin or cart serviced Technology > Documents overloaded containers and contamination as well as validating service levels Will provide data to develop programs to increase diversion and improve recycling participation �IrJ�Ju. PAGE 42 Federal Way Solid Waste Collection Services SECTION C.1 Snowmageddon 2019: WM balances safety and service February 2019 was Puget Mayor Jim Ferrell Sound's snowiest month in 50 @WAFederal�, years, closing streets, schools, WfWe delivered. Thank you, Waste and businesses. Gov. Jay Inslee L Management, for scrambling declared a state of emergency. to get caught up! For two weeks, WM followed our established extreme weather WM Puget Sound protocols, monitoring conditions to determine when we could @WMPugetSound safely make collections, and extensively communicating with city Garbage to the staff and customers. curb in Fed. Way! No matter When the snow stopped falling, and we anticipated safe streets, what day you WM and city staff worked together to develop a recovery plan regularly receive service, put to quickly and safely collect customers' accumulated garbage, garbage at curb today&leave recycling, and compostables. out until collected. Collection is happening Thurs-Sat.We'll WM collected all residential garbage carts one week and all collect garbage missed on snow days. wmnorthwest.com/ recycling the following week. Our drivers showed their commitment weatherboard.html to their customers by working through a Saturday to ensure all yard waste was collected to finish our recovery! Proactive winter weather communication Every fall, WM meets with city staff to coordinate on an inclement weather plan. WM places inserts in customer bills notifying them how garbage, recycling, and compost service may be impacted WM will customize during inclement weather and what steps they should take for inclement weather safe collections. This is one of many ways we are proactive in messages for our Federal our planning and communications and another way we engage Way customers. That customers to select notification preferences. means Federal Way Please see Attachment #2 Inclement Weather FAQs customers using their local customer service • number will hear a message that speaks ►, , « Waste Management is committed to providing reliable collection for all customers.ifsevere weather conditions directly about their r' prevent the safe collection of garbage,recycling or food t t scraps/yard debris,please remove containers from the street Please Review at the end of the day. service delivery. / Our Severe Garbage,Recyclingg and Food Scraps/yard Debris Weather Policy will becollecedthefolbwirgweekonyournoxtschedwedcolledlor dk day_ 1 in the event of two successive weather delays,an additional collection will take plarn on the next passible business dry that week --•••-•••••-•� More information: www.wmnarthwest.com/weatherboard or 1-800-592-9995 Example of one of our severe weather billing inserts Severe weather plan and management Communication is essential during any weather delay or other service disruption. We mobilize our internal inclement weather team which includes operations, dispatch, customer service, contract management and communications. During severe weather, the following plan is followed: WM operations surveys road conditions and updates city staff on service plans early in the morning. Our inclement weather team activates internal and external communications plans. For customers that includes outdials, texts, emails, media releases, and social media. Our online service alert Federal Way Solid Waste Collection Services PAGE 43 1 MUZ, SECTION C.1 website, www.wmnorthwest.com/weatherboard, had 270,000 clicks during the February snowstorm. At the end of each day, we continue working with our inclement weather team to assess the weather and service plans.We reactivate our internal and external communications plans accordingly. City staff is given an end-of-day report, including an estimate of customers who were not serviced. If service is interrupted for two or more collection cycles, WM will work with city staff to provide temporary residential garbage and recycling collection sites using driver-staffed, drop-box containers or other suitable equipment. Site locations will be determined with the city's approval. Please see more about our Customer communications in Sections C.2, C.3 and D. Provide your preferred Contamination Reduction Pion including thresholds for togging and collecting versus togging and leaving containers. At what point is the customer contacted directly via phone or e-mail to follow-up on continuing problems?How do you pion to monitor containers, on-route or separate sampling? When is service suspended and containers removed from the Customer's control? How do they get service bock?Are customers provided incentives for clean materials? Does the Contamination Reduction Pion approach vary between sectors, and if so, how? WM reduces contamination with monitoring, technology, and education In the new contract, we will WfYou asked. build on the successful programs Slotted Lids — A we delivered. we previously designed and Success Story implemented in partnership with city staff. Those efforts are the basis of our contamination reduction WM has installed plan: WM Recycle Right Road Map. slotted lids on recycling The Clean Cart Program (see page 47 for more details) dumpsters at 58 Slotted Lids on recycling containers that help multifamily and multifamily properties commercial customer recycle right in Federal Way. Lids WM Recycle Corps is our signature summer college intern prevent residents from program. Annually, our interns provide dynamic and innovative putting filled plastic bags education to your community. Past programs have included multilingual outreach campaigns to raise awareness about and other contaminants contamination with property managers, business owners and into dumpsters. The residents. results are dramatic: Event participation, materials, traditional and social media engagement educate our customers about the ways to recycle Out of 271 Haul-or- right Calls at the properties, You can read more about our education efforts with residential, only 14 occurred afterthe slotted lids were multifamily and commercial customers in Section D. installed. Drivers notice a difference too! See the WM Recycle Right Road Map on the next page. vwJu. PAGE 44 Federal Way Solid Waste Collection Services WM Recycle Right Road Map Agad ®i MRS Our Contamination Reduction Plan giim Cam Drivers will visually inspect recycling and Driver photographs contamination, Driver photographs contamination,leaves Drivers will visually inspect recyclables compostables.If the container has more than calls dispatch and leaves"Cops"tag "Cops"tag and customer receives an and compostables carts while tipping 5%contamination,the driver will not service the A educational email them. container.Instead,the driver will use an Onboard » Driver spots contamination and takes a tablet to take a photograph and notify the WM Dispatch calls multifamily/commercial customer photo and leaves an"OOps"tag. dispatch team. and sends educational email Cart is tagged and not serviced 0 A M A » We will email customers their photos and Using our Haul-or-Call(HOC)system,a explanations Of proper recycling practices. dispatcher will attempt to call the customer, Customer elects to have Customer elects to Customer elects to have cart to provide the following options: container hauled as garbage remove contamination emptied as garbage » Driver will then manually check this cart » On subsequent service days.Driver will Remove the contamination and have their container serviced On their next regular not service carts that are more than collection. 5%contaminated.Instead,they will continue to use their onboard tablets to » Remove the contamination and call WM to Dispatch Serviced on Customer Serviced on Dispatch take photos,which will be uploaded to request a return trip for a charge. routes MSW next scheduled requests next scheduled routes MSW customers'accounts. » Ask WM to service their container as garbage truck for collection day expedited collection day truck for a charge. next day service Through various communications » Also,during this call,dispatch will provide channels,customers whose carts are the customer with additional information © p © p © repeatedly tagged for contamination and CONTRACT RATE not serviced may: about our n0-charge public education and CONTRACT CONTRACT Outreach assistance and tools to helpreduce APPLIED FOR RATEAPPLIED RATE APPLIED » Remove the contamination and have GARBAGE PLUSNO FOR RETURN NO FOR EXTRA contamination,including slotted lids,On-site RETURN TRIP CHARGE TRIP CHARGE GARBAGE their Cart serviced On their next regular assistance,and clear signage. collection. » Remove the contamination and call WM to If a dispatch staff member is not able to reach request a return trip for a charge. the customer by phone,the container will not RECYCLING » AskWMtOservicetheircontaineras be serviced. » We will distribute multilingual materials, ALL ST*RS » Under our proposed program,an email will reusable recycling tote bags,and other items garbage for a charge. be sent to the customer with a photo and an to assist each multifamily property with » Customers who have contamination but explanation Of proper recycling Or composting contamination education. who become RECYCLING ALL STARS will Service suspension and re-initiation. practices. » We will track each customer identified as be eligible for our annual recycle right » Each quarter,WM outreach staff will call having contamination and report to the city contamination incentive program! all customers who have three Or more In addition,we will provide one-on-one On our outreach actions and customers' » Annually,residential customers who show instances of contamination to offer education and outreach services. status monthly. a significant improvement in their recycling additional education and notify them that » WM outreach staff will call contaminated » Since recycling service is required for all will be entered to win a free month of WM continued contamination could lead to multifamily customers weekly and commercial businesses and multifamily properties in service! suspension Of service. customers monthly to offer advice on the City Of Federal Way,service will not be » Annually,multifamily and commercial » If customers are noted as contaminated reducing contamination. suspended. customers who clean up their contamination six Or more times over a six month period, » Outreach staff will schedule site visits,right- » WM outreach staff will keep providing tools will be eligible to win a summer celebration WM,in collaboration with city staff,will size service levels,and install slotted lids at and techniques to reduce contamination, at their property where management,staff recommend that service be suspended. each multifamily and commercial property,if including the tactics listed above and as and/Or residents will be recognized for their » Customers can reinstate their service by necessary. detailed in Section D. hard work in improving recycling! completing an online assessment and pledge. Federal Way Solid Waste Collection Services PAGE 45 l ref Ila SECTION C.1 THIS PAGE INTENTIONALLY LEFT BLANK �IrJ�Ju. PAGE 46 Federal Way Solid Waste Collection Services SECTION C.1 Residential customers WM Clean Cart program one-on-one coaching that yields results In recent years, WM's Clean Cart program has successfully reduced contaminated recycling among residential customers through a combination of technology, monitoring and education. In the six months after graduating from the program, an impressive 97% had clean recycling! Community-based social marketing studies show people share what they have learned with family and friends, vastly extending the reach beyond the program participants. This program informed our WM Recycle Right Road Map Contamination Plan! Here's how it works: Recycle drivers identify one customer per route day with egregious contamination. Each week, WM outreach staff call, email, and send photos to educate the customer about how to recycle properly. A translator is used, if appropriate. We track customer progress over six collections to ensure clean recycling. We work with residents to transform the way they recycle. Here's an example of one customer's improvement after the Clean Cart program. WEEK 1 WEEK 6 ✓ One-on-one customer education ✓ Social equity and inclusion ✓ Reduces i' contamination -4 and increases participation ✓ Measurable results Since its inception in Federal Way, the program has educated more than 140 (and counting) customers, converting them from habitual contaminators to recycling champions. Residential "Tip Floor" Recycle Audits WM will audit Federal Way WM will gather this data We will utilize the data in residential recycling routes throughout the year and all our targeted outreach at the Auburn district share results with city staff materials and programs Federal Way Solid Waste Collection Services PAGE 47 MUZ, SECTION C.1 Disposal and processing sites Identify the destination for all collected materials. If more than one recycler or composter will be used, identify the proportion of loads destined for various destinations and the criteria for routing trucks to o particular facility. WM uses the King County disposal system, specifically the Algona Transfer Station, for disposal of all municipal solid waste. WM collection trucks unload recyclables at Recycle Northwest, our transload facility co-located with the South Sound district in Auburn, where materials are reloaded into larger trucks for more efficient transport to JMK Fibers Recycling Center in Tacoma for processing and marketing. Compostable material will be sent to Cedar Grove Composting and WM's Columbia Ridge facility in Oregon. If you prefer to use different containerization or processing than the current single-stream recycling system anticipated by the Draft Contract, please address the continuation of the single-stream recycling collection and processing approach in your main proposal body and then address your preferred alternative separately under Section E, Bose Contract Modifications. WM plans to use the single stream recycling system as described in the draft contract and has no alternatives related to this operation. Identify your preferred market adjustment index or indexes and your preferred adjustment period. WM suggests using state-mandated filings to measure the change in year-over-year commodity revenue. Specifically, as a certificated hauler, we file annually with the Washington Utilities and Transportation Commission (WUTC) the blended value of our commodities sold for the 12-month period 10/1 through 9/30, every year by 11/15. Since the first rate adjustment under the new contract will be effective 1/1/2022, we propose measuring the change in value by the difference in the per-ton rates filed for the 12-month periods ending 9/30/2020 versus 9/30/2021. The percentage change would be applied to the commodity rate submitted on Form 2. Subsequent adjustments would follow the same process, applying the year-over-year change to the prior year ending rate. Using this approach ties adjustments to the actual results of our Puget Sound MRFs. If your proposed recycling processing facility is planned, but does not currently exist,please identify o fully permitted and operational facility that could serve os your primary facility if your proposed facility is unavailable of the start of the contract. WM will continue to process recyclables at our JMK Fibers Recycling Center. vwJu. PAGE 48 Federal Way Solid Waste Collection Services SECTION C.1 WM is committed to sustainable recycling Describe fully your proposed recycling processing facility, including location, hours of operation, processing capability per hour and per day by material type, tons of material currently processed per day by material type, additional processing capacity committed to in the future by material type, and the amount of that capacity needed to process the recyclobles collected under the Bose Contract. WM has plenty of recycling capacity All Federal Way recyclables will continue to be processed at JMK Fibers Recycling Center, which WM owns and operates. Recyclables are processed according to the highest industry standards. This facility has ample queuing, parking, processing, and storage capacity. The JMK facility is more than 90,000 square feet and is on 10 acres in Tacoma. JMK Fibers exceeds all capacity requirements of the Federal Way RFP. It can process approximately 180,000 tons of material per year. In addition to the JMK Fibers site, we have the Cascade Recycling Center (CRC) in Woodinville as a nearby backup facility. Facility Capabilities and Processing Facts Proposed Processing Facility JMK Fibers Recycling Center Location 1440 Port of Tacoma Road,Tacoma, WA 98421 Hours of Operation Monday-Friday, 6 a.m.-5 p.m. Current Processing 780 tons per day Processing Capability 780 tons per day/up to 60 tons per hour Federal Way Capacity Requirements 170 tons per week Residual Rate 6%+/- WM backup local facilities and processing capabilities Area Recycling Facilities Owned and Operated by WM FACILITY LOCATION FACILITY COMMUNITIES PROCESSING TYPE SERVED CAPABILITIES "Our multimillion- Cascade Woodinville Materials North Puget 550 tons per dollar investment Recycling Recovery Sound day Center Facility at JMK will raise SMaRT Spokane Materials Eastern/Central 250 tons per the quality of paper Center Recovery Washington& day Facility Idaho and plastic commodity streams by improving separation of paper and $6.5 million JMK Recycling Center enhancement containers. This will underway! increase our market Through ongoing equipment investments, upgrades, and options and allow us to maintenance, we seek to continuously improve MRF design, supply more material to operational efficiency, recovery, and system optimization. JMK domestic paper mills." Fibers' current advanced sorting equipment includes paper magnets, optical sorters, eddy current separator for aluminum, —Mott Stern, WM area seven mechanical screens, four balers, plastic film capture director of recycling system, and an air separator for glass.To respond to changes Federal Way Solid Waste Collection Services PAGE 49 MIRK, SECTION C.1 in global recycling markets and material characteristics, JMK Fibers is undergoing $6.5 million in upgrades. WM is adding two paper screens and four optical scanners, plus conveyors, chutes, controls, and wiring. Our new equipment will: mechanically sort prohibited material from paper enable the plant to make high-quality paper feedstock for domestic and export markets minimize the need and downtime to remove "tanglers" by installing non-wrapping fiber screens Specifically address how commingled materials ore currently processed and the average rejection or contamination rote experienced by your firm or contracted processor. Describe how your processing facility chooses recycling markets and ensures that collected materials ore remanufactured into new products rather than high-graded and portiolly recycled or used os fuel. WM tackles contamination at MRFs with strict processing and quality measures WM has repeatedly demonstrated our ability to recover clean material for high-value markets. Despite a dramatic drop in recyclables markets in 2018, WM's Pacific Northwest Area never had to landfill any recyclables. After recyclables are delivered to our JMK facility, we have many safeguards in place to monitor and control the quality of the materials we process and prepare for sale. When material is tipped on our floor it is visually inspected and, if it is highly contaminated, we reject or downgrade it. We provide pictures to support the reason. Immediately after being fed into the system, the material passes through a conveyor where sorters remove contaminants that will interfere with processing or damage our equipment. The sorters cannot, however, remove all contaminants. From this point, various sorting technologies separate materials by type. Quality control staff remove any identifiable contaminants before each material enters the final bunker for storage and baling. After materials are baled, quality control staff examine "WM staff want the physical presentation of each bale and remove missed to support good contaminants. recycling habits Material at the end of the processing system, which includes unrecoverable materials and contaminants, also called residual, is among our disposed of as garbage. customers. We know it may take many different To ensure the bales we deliver to end-users meet or exceed industry approaches to achieve quality standards,JMK monitors sorted recyclables far more frequently beneficial outcomes. e and stringently than the norm. Samples of materials are taken or bales We are broken and sorted to assess composition. Materials in the sample have the staff and are weighed to determine the percentage of contaminants in the resources to be bale. Our quality control measures consistently allow us to market our successful." material according to current strict market requirements. —Hannah Scholes, WM WM maintains clear communication with our end-markets to manager of public ensure virtually 100% reject-free marketability for all our recycling education and outreach commodities. vwJu. PAGE 50 Federal Way Solid Waste Collection Services SECTION C.1 WM JMK Recycle Processing Diagram 3.CORRUGATED SCREENS 00 0� Material crosses a triple- 0 deck Old Corrugated Cardboard(OCC)screen, 1.MATERIAL IN-FEED 2.PRE-SORT STATIONS which skims off the OCC Trucks are weighed and directed to the Sorters remove rejected items and film,which is from the rest of the material stream.The OCC tip floor.Material is unloaded,inspected vacuumed away.Bulky materials,inert materialsit floats over the screen, and stored,until it is ready to be fed to a and large pieces of plastic are also removed and where it is inspected conveyor. in some cases sent for additional recycling. before being conveyed to 1v storage bunkers. NEW!Three new optical sorters with advanced technology to improve paper sorting quality. EllNEW!Two newspaper screens with advanced technology for better sorting of materials. S.PAPER MAGNET 4.NEWSPAPER SCREENS Material left in the main flow is now mostly containers. At this stage,the materials pass through O O These materials flow over a paper magnet,designed a series of disc screens,which separate to extract paper from the stream.It uses powerful containers,cans and bottles from old vacuum technology to hold two-dimensional paper newspapers and remove any remaining O O flat to the conveyor,while round three-dimensional fiber material. Ocontainers continue on the flow. 0 0 = 6.STEEL MAGNET 7.GLASS SORTER 8.OPTICAL SORTING — Next,a steel magnet Whole glass bottles are broken Bottles and cans that make it through the glass sorting ® NEW!A removes and stores and fed via conveyor belt area run through a series of optical scanners.These = fourth Optical ferrous materials to the glass crusher,which scanners separate out the last of the paper from the = Sorter for from the material crushes the glass and moves it commingled stream,as well as PET soda/water bottles, Plastics will stream. to a storage area. HDPE milk/detergent bottles,and aseptic milk/juice sort the cartons.Each are stored separately. highest value plastics to ensure greater accuracy in processing. 10.BALING Interior storage , bunkers accumulate large quantities 9.EDDY CURRENT of each separated The remaining material is delivered to an eddy current that material stream, automatically separates aluminum by use of a rare earth electro which are current,which repels the aluminum over a baffle where it drops to a subsequently chute and is blown into a bunker for storage processed in ultra- high-efficiency equipment for compaction into - balesfor shipment to end- 111111 0 0 end-use markets01 FINISHED PRODUCT SHIPPING Forklifts move the bales to a finished Bales are shipped to end users around the world via product storage area where they are truck,rail or ship,where they are used as feedstock for checked for quality new products Federal Way Solid Waste Collection Services PAGE 51 �IYJtJ1�. SECTION C.1 $6.5 million JMK Recycling enhancements underway The architectural rendering below is labeled with numbers that correspond to the numbers on the process diagram on the previous page. Two new screens for . One new additional newspaper and three new . optical sorter for optical sorters for paper plastic China's impact on quality standards — zero tolerance for contamination China was the single largest consumer of recyclable materials generated in North America, giving it unparalleled influence over material standards and requirements. Since 2013, China has implemented policies to reduce contamination in material entering its country. Now more than ever, the quality of materials we collect and process for recycling in the United States is of great importance. China's policy has had a significant financial impact on our recyling business. We added more sorters and slowed the MRF throughput. These are expensive measures but necessary to ensure recyclables remain marketable. In partnership with Federal Way, we can work together to ensure that recycling streams are clean. For details on our collaborative public education programs, see Section D. WM cultivates many markets for recyclables WM is the nation's largest exporter of recyclables.We have long cultivated diverse markets for our commodities, so we had many options already in place when China restricted imports of recyclables. In addition, WM has an established reputation for using sophisticated equipment and rigorous quality control to reduce contamination, "That has been our edge in this yielding high-quality processed recyclables. difficult time. Quality has kept WM adjusted swiftly to market changes. No recyclables us in the forefront of markets. went to landfills. When marketing recycled From the Pacific Northwest, WM sends processed recyclables commodities, WM always to nine countries in addition to China—Taiwan, Korea, Vietnam, seeks the highest value, Malaysia, the Philippines, India, Thailand, Indonesia, and the highest use market." United Arab Emirates. —Heidi Zimmerman, WM WM also supports local domestic paper mills as they adjust to commodity brokerage manager, different market conditions. Plants are shifting, for example, who also happens to live in from producing newsprint or directory stock to liner board for Federol Way vwJu. PAGE 52 Federal Way Solid Waste Collection Services SECTION C.1 the online shopping industry. WM has been successful at marketing recycled cardboard to local firms, including Port Townsend Paper Co., and WestRock and Greif Industries (previously Caraustar) in Tacoma. WM has been a longtime supplier to McKinley Paper Co., which will open a mill in Port Angeles this fall. See Attachment 3 to read Brent Bell's presentation at the WM Sustainability Forum. Brent is WM's Vice President of Recycling Operations. Describe fully your proposed compostobles processing facility, including location, hours of operation, processing capability per hour and per day, tons of material currently processed per day, additional processing capacity committed to in the future, and the amount of that capacity needed to process the compostobles collected under the Bose Contract. If your proposed composting facility is planned, but does not currently exist,please identify o fully permitted and operational facility that could serve os your primary facility if your proposed facility is unavailable of the start of the contract. WM currently uses Cedar Grove Composting to process residential and commercial compostables, including yard debris, food waste and food-soiled paper that WM collects in Federal Way. Cedar Grove Composting offers state-of-the-art composting technology to produce compost for residents' gardens, which closes the recycling loop. It is the largest composter in Puget Sound and has been in operation since 1989. WM plans to continue delivering Federal Way's compostables to Cedar Grove through 2021, at which point WM's contract with Cedar Grove expires. Beginning in 2022, WM will have several options for processing Federal Way's compostables. Unless WM makes other arrangements with Cedar Grove or another local composter, WM will move its compost processing operations to our permitted composting facility at WM's Columbia Ridge facility outside Arlington, OR, which can handle the same materials as Cedar Grove. Federal Way's compostables will be reloaded into containers at our Auburn facility, then shipped by rail to eastern Oregon. Compost produced there will be used by farmers and vineyards in southeastern Washington and northern Oregon. This will take compost from a saturated market in King County to an area with significant needs for organic material. Cedar Grove Processing Facility Facts Processing Facility Cedar Grove Composting's facility occupies 26 acres and has been in operation since 1989. Location 17825 Cedar Grove Rd., Maple Valley,WA 98038 Public Hours March-October November-February Monday-Friday, 7 a.m.-5 p.m. Monday-Friday, 8 a.m.-4 p.m. Saturdays, 8 a.m.-4 p.m.,closed Sundays Closed Saturdays and Sundays Contractor Hours WM has access 24 hours per day, if needed. Permitted Processing 153 tons per hour 1,375 tons per day Capacity Current Processing Tons 1,100 tons per day Alternative Processing Should Cedar Grove's Maple Valley facility become unavailable, WM will use Cedar Grove's Site: Option A facility at 3620 36th PI., Everett, WA 98205. Alternative Processing Should both the Maple Valley and Everett facilities become unavailable for any Site: Option B significant time, WM will consolidate Federal Way's compostables, reload the material into intermodal containers, and transport material to Arlington,OR, where WM has a permitted composting site at Columbia Ridge. Accepted Materials Yard debris,clean wood, pre- and post-consumer food waste, including produce, meats, bones, cheese, bread, cereals, coffee grounds,egg shells,food-soiled paper, cardboard,as well as Cedar Grove-approved biodegradable bags, compostable serviceware,and other packaging products. Federal Way Solid Waste Collection Services PAGE 53 SECTION C.1 Identify the operator(if subcontracted), location,structures, and zoning of your proposed maintenance and support facilities. Provide the number of repair boys available of the facility and maintenance staffing levels (e.g., mechanics and assistants) dedicated to Services under the Contract. Provide the total number of trucks maintained of the site for oil Proposer operations, os well os the number of trucks and spores dedicated to the Contract. WM's maintenance and support facilities The maintenance and support facility for City of Federal Way services is WM's South Sound district, 701 Second St. N.W., Auburn, WA 98001. The facility underwent a $7.2 million renovation in 2010 to support our natural gas fleet. The property spans more than eight acres, is zoned heavy industrial and includes: 12,000-square-foot maintenance shop, including eight bays, staffed by 11 CNG-certified service technicians and one welder, maintains 54 collection vehicles 4,000-square-foot headquarters for the district manager, public sector manager, route managers, public education coordinator, operations specialists, and collection drivers Compressed natural gas slow-fueling station for collection vehicles Recycle Northwest (RNW) Transfer Station for reloading recyclables, which are hauled to JMK Fibers in Tacoma to be processed. RNW is permitted for collection of Construction, Demolition, Land- clearing (CDL) waste. This facility supports six Class A drivers and three equipment operators. 4,000-square-foot building for WM's engine rebuild, truck salvage, and battery reconditioning programs 8,000-square-foot building for storage and cart building A public fueling station, built in partnership with Don Small and Sons, is located at the Fuel Farm, 325 C St. N.W., Auburn WM reserves spare vehicles for Federal Way WM will keep three spare trucks in reserve for Federal Way. With more than 54 natural gas trucks in the South Sound district, 500 trucks in the Puget Sound area, and 850 trucks in the Pacific Northwest, our backup fleet is robust. z i t �Olu�r South Sound district maintenance team �IrJ�Ju. PAGE 54 Federal Way Solid Waste Collection Services SECTION C.1 The City actively works to protect its water resources, including surface and groundwater. It is important to the City that oll containers do not leok and hove tight fitting lids that close, and that they ore always closed after servicing. What steps do you propose to ensure these requirements? Similorly, leaking compactors con pollute surface water and it is important to the City that compactors do not leok during operation, or during or after servicing. What specific steps do you propose to prevent pollution from compactors? Working together to protect the environment WM is deeply committed to protecting the environment in the City of Federal Way and every community we serve. Our operations staff receives rigorous training on preventing environmental hazards. In Federal Way, we will continue to use many measures to safeguard surface and groundwater. Container condition monitoring During collection, WM drivers are required to check the condition of carts, containers, and compactors. Defects in structural integrity are immediately noted by drivers on their onboard tablets.A ticket for a container repair or replacement is automatically generated,and fulfilled by our container delivery team. Most compactors we service are not owned by WM. When a problem is noticed, a ticket is sent to a route manager who alerts the customer to the problem. If the compactor poses safety or environmental concerns, we discontinue collection of the container until repairs are completed by the customer. Our South Sound district has been very successful in confirming compactors are safe by partnering with municipal stormwater and drainage staff and visiting customers together. We also closely monitor compactor weight and volume because overfilled compactors have a higher potential to leak. We work closely with compactor customers to schedule collections at an appropriate frequency. Keeping container lids shut All carts and containers purchased by WM have tightly fitting lids. WM posts labels, designed in consultation with Federal Way staff, on containers to remind everyone that keeping lids closed is critical to protecting our environment. Drivers are instructed to shut lids when returning containers to their collection locations. Route managers confirm this is done during routine spot checks. We also take responsibility for educating customers, who may like to keep lids open for easy access, about the importance of closing them to avoid contaminating stormwater. KEEP PUGET SOUND CLEAN Preventing vehicle spills and leaks7A Gose your WM keeps the City of Federal Way's streets and �0� water clean by adhering to a strict spill prevention opo u m Aster lid and response protocol. This includes maintenance procedures designed to catch potential spills, leaks, _ p wastewater and hose breakages before they happen. Our teams out of rivers and are trained to respond to spills in a timely manner. Every 50 hours, each automated truck is inspected and lubricated to prevent service M interruptions while on route. THINKGREEW Federal Way Solid Waste Collection Services PAGE 55 MUM, SECTION C.1 Every 150-operating hours, each of our collection vehicles undergoes a spill and leak prevention assessment. Mechanics inspect hoses and replace ones showing signs of wear prior to manufacturer scheduled replacement. Drivers closely check their vehicles for leaks twice per day, during pre-trip and post-trip inspections. When a driver notes a leak, the truck is not returned to service until it has been repaired. A spare truck is used to prevent delays in collection. All fluids, including antifreeze, are collected and recycled when drained. Used oil filters are drained and scrapped per regulations. WM's spill response protocol If a leak or spill occurs during collections, the driver immediately contains the spill, using the onboard spill kit. The driver notifies WM dispatch staff of the spill, noting its location, fluid type, proximity to drains, and approximate quantity. The city-designated contact is notified. A route manager goes to the scene to assist in containment, and ensure the spill is properly managed per Department of Ecology standards. The route manger documents the spill with before and after cleanup photos, and reports to local and state authorities. If a driver is unable to contain a spill or it has reached stormwater drains, dispatch sends our contracted professional groundwater service provider to cleanup. WM's Waste Watch® helps keep Federal Way safe asked We delivered. In the new contract, the City of Federal Way has requested the Waste WatchO program WM has long provided! Our Waste WatchO community safety program began in Forest Grove, OR, in 2004, and is now in more than 100 communities across North America. WM has trained about 4,000 drivers to look and listen for suspicious activities and emergency situations, then report to public safety and law enforcement agencies. WM's program has received national and local accolades, including the National Sheriffs'Association's Award of Excellence in Neighborhood Watch. We partner with other safety- related organizations and programs, including AMBER Alert, the 4 National Center for Missing & Exploited Children, Community Crime Stoppers, and the Department of Homeland Security. Onboard technology such as DriveCamO, a small video recorder mounted on the windshield of our trucks, has helped make Waste WatchO successful in Federal Way. While primarily a driving safety tool, drivers can manually start the camera if they witness a potential crime. Urgent messages, such as AMBER Alerts, can be communicated to drivers via our Onboard Computing System (OCS) for instant, geo-targeted communication. lwlkl!RJ%1 . PAGE 56 Federal Way Solid Waste Collection Services SECTION C.1 Local Waste Watch® successes ,I In Federal Way, Driver Andre Edwards noticed an elderly customer fell in her driveway. He provided first aid for her head wound, then comforted her until the ambulance arrived. .. Driver Micah Speir found a bag of checks worth $12,000 near a trash bin on his route and returned it to the Seattle elementary school where it belonged. Driver James Thomas saw one of his customers on the ground, called 911, and waited until the ambulance arrived. Through his knowledge of the customer, he was able to relay w information to help with the paramedic's assessment. Customer Comments "We live on a private road that requires the drivers to back "The service is reliable, the in and handle cans by hand, which I consider to be above containers are returned and beyond. We have received phone messages with in the same condition and reminders about service changes (e.g. holiday deliveries) location. The drivers do which are helpful. The drivers always seem friendly and not leave a mess, share the accommodating. Specific requests by phone have always road and are safe." been handled promptly and professionally." -Tracy& Laima R. —Christina K. Federal Way Solid Waste Collection Services PAGE 57 MUM, SECTION C.2 C.2 Billing Support and Customer Service Support Describe in detail the manufacturer and model of equipment and software used to maintain route lists, customer service histories, and the ability to provide city-requested reports of customer- specific information and data. WM's fully integrated billing and customer support system From our drivers on Federal Way streets to managers in our office, everyone at Waste Management works together to create an outstanding experience for our customers. That is why we use the equipment and software we do. Our fully integrated system ✓ Federal Way staffing guarantees we give our customers excellent services at the �/ Exclusive service line curb, create easily understandable bills, and provide the city with for Federal Way calls accurate reports. ✓ Extended Saturday WM's billing system hours for Federal Way WM uses Mid-America Systems (MAS) as our customer billing system. MAS software operates on an IBM iSeries AS400 Platform, running i5/OS version 7.1. WM can create customized reports for city staff from our fully integrated system, including data by type of service. We can query all customer types and produce reports based on Federal Way's requests. MAS System Features Fully integrated billing: MAS integrates all billing, routing, and customer service information into one operating system. Our invoices allow us to create city-approved billing inserts and messages. We post electronic versions of the inserts for customers who have opted for paperless billing. Reliability and redundancy: We perform data quality audits monthly to ensure all information in MAS is accurate and current. Our data is automatically backed up to prevent loss. Efficient route sequencing: Electronic route logs are generated from billing data every day and downloaded to drivers'tablets nightly to guarantee accurate service. New customers and service changes are posted at the top of drivers' route screens. Each customer is assigned a unique account number that tracks detailed information, including contacts, size and quantity of containers, and service history. Route information is viewable in MAS. Accurate service: MAS connects directly to our receivables processing system. Customers remit their payments to WM's regional payment center or online. 24/7 online bill pay option: WM offers a safe, secure, convenient online system, allowing customers to pay their bills 24/7. In Federal Way, 1,702 customers have enrolled in autopay and 2,556 in paperless billing. Please see Attachment 7, An Easy-to-Understand invoice. Five in-person pay stations in Federal Way Fred Meyer Valley Harvest Purified Water to Go Walmart Walmart 33702 21st Ave.S.W. 28855 Military U.S. 201 2 S. 314th St. 1900 S. 314th St. 34520 16th Ave.S. Monday-Sunday Monday-Sunday Monday-Saturday Monday-Sunday Monday-Sunday 8 a.m.-9 p.m. 8 a.m.-8 p.m. 10 a.m.-5:30 p.m. 8 a.m.-9 p.m. 8 a.m.-9 p.m. vwJV I PAGE 58 Federal Way Solid Waste Collection Services SECTION C.2 WM's Enspill reporting system Our sophisticated system allows WM to produce reports for Federal Way, including commercial, drop box, residential, and multifamily data. Providing monthly and annual reports starts on » Additional queries analyze account data to the street with our drivers who enter customer provide customer and container counts, information into their tablets, which transmits customer inquiry information, and other data to our Onboard Computing System (OCS). information. This information is stored in our OPUS » Using Spotfire, we directly pull each month's database. Each month, we pull information data into the reporting template specifically from OPUS, as well as MAS, to generate designed for Federal Way, based on feedback reports. from city staff. Data is collected on our local server where SQL » Once updated, the information is published to queries perform calculations for tonnage and EnspireO, allowing the city to securely view its diversion reports. reports on any web-enabled device, 24/7. Customer Service Reports WM's Contract Compliance team will continue to provide Federal Way staff with monthly reports, including our Customer Service Center ASA (average speed of answer) and ABA (average abandon) performance, and a customer complaint log. In addition, under the new contract, this data will reflect Federal Way-specific information. As part of our ongoing commitment to world-class service, these reports will be discussed during regular meetings with Federal Way staff to help the city get the most out of the information we provide. When requested by city staff, we provide extra reports, for example, data on service levels, specific commodities, or tonnage broken down by residential, multifamily, commercial, and drop-box customers. Describe your experiences in other cities implementing comprehensive collection operations and customer services similar to those specified in the Contract, with particular emphasis on how the transition between the previous contractor and your Entity was handled, and how your Entity developed accurate customer service level and billing data in the event the predecessor's records were unavailable. WM offers Federal Way the smoothest transition WM will use our extensive knowledge of Federal Way's staff, residents, commercial customers, and area to seamlessly transition to the new contract. While each implementation is unique, the foundation for our continued success in Federal Way will be built on consistent communication and coordination with city staff throughout the transition as well as: Local, dedicated operations and contract staff focused on Federal Way's needs A newly appointed Federal Way customer service team with expertise on the contract that will train all Pacific Northwest (PNW) representatives on contract changes New public education and outreach to apprise customers of service additions and changes Extensive use of traditional and social media to share contract changes with different customers in different ways Our seasoned WM transition team includes contract management, operations, contract compliance, billing, customer service, communications, and public education and outreach. This team will develop a Federal Way Solid Waste Collection Services PAGE 59 MUUZ1 . SECTION C.2 detailed service transition plan for Federal Way. They will follow an implementation tracker developed and monitored by our contract compliance team. Recent transitions and implementations WM has implemented many contracts for new partners and added newly contracted services for longtime partners, like Federal Way. Recent examples include: CITY OF NEWCASTLE CITY OF NORMANDY PARK CITY OF REDMOND New contract services for existing New partner, 2018 New contract services for existing municipal partner, 2019 municipal partner, 2016 Transitioned to new, » Obtained customer database » Transitioned to year-round, weekly WM-provided carts from former hauler and yard waste collections Embedded residential yard verified list » Added 20-gallon food scrap carts waste service with garbage » Transitioned to new carts for residential customers with rates » Painted commercial and limited yard space Swapped cart colors multifamily recycling » Painted commercial and multifamily Provided unlimited commercial and dumpsters blue to promote recycling dumpsters blue to multifamily recycling to customers diversion promote diversion with garbage service » Offered extra yard waste » Increased commercial and Offered free kitchen compost collections after city- multifamily embedded recycling to buckets to all residents designated storm events 200% Installed solar-powered Bigbelly » Added a call-in service for public litter and recycling containers electronics recycling at curbside See Attachment 4 for more information on the City of Newcastle's cart color swap experience. WM's approach to consistent, reliable customer service Outline your overall approach to customer service and how the various elements of customer service (coil center, web-based,outdiol messaging,and mobile app) work together to provide excellent customer service and enhance two-way communications between Contractor and customer. ® WM will enhance Federal Way's service in the next contract by appointing a team of four seasoned professionals for Federal Way customers. They will be supported by our highly trained PNW customer service representatives at our state-of-the art center in Phoenix. Your city staff will continue to enjoy VIP service from our City Services team in Kirkland. WM will designate four senior staff members at our PNW Customer Service Center as experts on Federal Way's next contract. This is Watch The the first time we have taken this innovative approach to customer Attached service. Two customer service supervisors and two team floor Video! leads will oversee Federal Way calls. Customer Service Manager Denie Covert will continue to serve as a liaison to our Federal Way staff. attachedshortvideo shows how our customer This new, winning combination service system worksfrom You - • will ensure Federal Way receives . questionsWfW- delivered. personalized, attentive, and ultimate prompt service. vw . PAGE 60 Federal Way Solid Waste Collection Services SECTION C.2 �EPT Available Federal Way Ambassadors Robin Krueger and Joshua Pilkington, veteran WM customer service supervisors, will lead our Federal Way customer service representatives. Robin will be the lead and Joshua will be her backup to ensure consistent leadership and follow through. They will have intimate knowledge of the contract, visit Federal Way to meet with 0 city staff, and ride with our drivers to get to know your city. They will provide ongoing management, coaching, and support for our Federal Way customer service team. Federal Way Champions Bryan Larson and Robert Neugebauer, seasoned WM customer service team floor leads, both from the PNW, will be Federal Way contract experts. They will train all customer service representatives assigned to staff the Federal Way service line. They will handle elevated calls and provide real-time coaching to our representatives taking Federal Way calls. Bryan Larson joined WM in 2017. As a customer service lead, Bryan currently 1 handles escalated customer service issues, communicates market changes to 1 representatives assisting residential and commercial customers, and directs communications from other departments to appropriate parties. Bryan is a Pacific Northwest native, who grew up primarily in the Seattle area. Robert Neugebauer is a customer service team lead who helps ensures quality service at PNW's center. He coaches new and experienced call center representatives to ensure performance standards are exceeded. He handles customer escalations, oversees real-time performance, line management, monitors calls, and creates reports to management. Robert is a liaison between representatives,supervisory staff,and other departments. He has been with WM for three years. Federal Way Exclusive Call Handling System Federal Way customers will use (253) 833-3333, as their exclusive service line. These calls will be placed in their own Federal Way call queue, allowing segmented staffing and tailored metric reporting! Federal Way Solid Waste Collection Services PAGE 61 SECTION C.2 State-of-the-Art PNW Customer Service Center World-class customer service begins with good listeners, and we have many at our PNW Customer Service Center. Customers may call us before breakfast or after work and anytime in between. imExtended Saturday hours for Federal Way WM will increase our Saturday hours to 8 a.m.-5 p.m. Highly skilled Federal Way customer service representatives will be available weekdays 7 a.m. to 7 p.m. Our online self-service options are available anytime, anywhere. We have 108 PNW representatives in our Customer Service Center and within this group there will be a team primarily taking Federal Way customer calls. Another nearly 400 representatives on the Phoenix campus can help with Federal Way calls, in case of an emergency. Extensive training prepares and empowers our customer service representatives to resolve customer issues on the first call and gives them the resources they need to research more complex inquiries. Advanced technology helps our representatives work efficiently and accurately. We use surveys and feedback to continuously improve our operations. See comments from our customers throughout our proposal! Calls are recorded and supervisors review representatives' performance during weekly coaching sessions. Our interactive system gives callers the option of proceeding in English or Spanish, and then to be directed to a representative for residential, commercial, or dropbox services. Alternatively, customers may press "0"to connect immediately. WM's City Services team supports Federal Way staff WM's City Services, established in 2016, is dedicated to quick WfYou asked. resolutions, in four hours or less, of city staff members' requests. In We delivered. 2018, the team replied to 550 emails from Federal Way. Phone calls are typically answered within seconds! This highly skilled, professional team, based in our Kirkland office, is available exclusively to city staff via phone or email. Team members can swiftly answer inquiries about billing, customer concerns, set up permanent and temporary city containers, find service information for specific addresses, and provide historical data. In January, the city requested eight new WM carts to support a food drive at high schools. Within 15 minutes of receiving the email, our City Services team scheduled the deliveries and advised the city. When the food drive finished, WM picked up the carts the next day. vw . PAGE 62 Federal Way Solid Waste Collection Services SECTION C.2 The City Services team at a glance y- Tammy Marcella Leila David Monica Samantha Lane Manibusan Salsbery Bednar Danko Griffiths billing liaison billing senior set-up senior set-up senior billing manager supervisor coordinator coordinator billing clerk clerk More information about Tammy and Marcella is in Section 13.2. WM's many options for service requests Describe how service requests mode via call center, web-based, and mobile app elements ore responded to, without creating duplicative response effort. All customer contacts, whether by Customer Service Center, websites, or mobile app, are tracked. Each customer's request creates a ticket, which must be closed by resolution of the problem or fulfillment. Requests across platforms are consolidated in the customer's account, preventing duplicative responses. Describe the functionality of your website including the basic structure, how it allows customers to interface with customer service representatives, and the degree to which customers con manage their accounts (e.g. change their subscribed service levels, order service, request o missed pick- up collection) through both website and mobile app elements, and how you ensure that web and mobile app requests ore accurately tracked, resolved, and reported. WM offers an extensive suite of interactive options for customers to use on their smartphones, tablets, or computers. Our online tools constantly evolve in response to customer needs. ® Before we launch the new "The IT team appreciates ok contract, we will create no- the feedback we've received charge, "dummy accounts" for City of from Federal Way, which helps V� Federal Way staff to test our customer us make improvements." service systems for reliability and —Joke Morris, WM digital director satisfaction. Federal Way Solid Waste Collection Services PAGE 63 SECTION C.2 WM offers many online and self-service options oOnline Our customers are often on the go and online.At WM,we are right there with them, °— customer offering 24/7 access to their accounts and information with just a click. b service 24/7 UTexting and Customers may sign up to receive text or email messages from WM regarding holiday emailing service, inclement weather delays, local campaigns,and more. » wmnorthwest.com/federalway: Our customer-friendly, Federal Way-specific website lets customers easily view their service options online.The site contains information on collection days, holiday schedules, and weather delays. » www.wm.com/us:Customers may pay bills online,schedule a service,and learn "what goes where." » recyclenw@wm.com:An email to this address provides residents and businesses with quick answers to their tougher recycling questions. Live digital Customers who prefer online chats may reach a digital care customer service chat professional weekdays 8 a.m.to 5 p.m. WM With WM's mobile app,which works on Apple and Android phones,customers can sign up mobile app for ezPay,set up account notification preferences,see their service days,find out when their driver will service their containers and request additional pickups.The app provides quick links on acceptable recyclable and compostable materials. Amazon Echo Customers only need their voices to connect with WM through Amazon Echo.Alexa can answer recycling questions, provide an updated account balance, and give information on WM career opportunities. After-hours Our customer service number allows customers to obtain basic account and collection calls schedule information through an automated system,even during non-business hours. WM Our WM Interactive Voice Response(IVR) automated telephony system distinguishes Interactive our services from the rest of the industry.Our customers have easy,voice-controlled Voice options available 24/7. IVR enhancements include: Response » One-time payments:Customers may provide credit card or banking information to make a payment. » Special event alerts:When our customers call,they hear messages regarding special events in their areas, including holiday services and weather alerts. » Status updates and ETA:Customers may find out if their service has been completed or receive an ETA on when it will be. » Commercial pickup scheduling:Our commercial customers may schedule extra pickups with just a few clicks of their phone keypad. » Drop-box pickups: Our drop-box customers are able to schedule service. » Federal Way specific information:And as a service enhancement in the new contract, Federal Way customers will hear only Federal Way specific information. Alexa can answer recycling — With WM's mobile app,customers questions,provide an updated =w_ can sign up for ezPay,set up account account balance,and give notification preferences,see their information on WM career service days,find out when their opportunities. driver will service their containers and request additional pickups. �IrJ�Ju. I PAGE 64 Federal Way Solid Waste Collection Services SECTION C.2 Describe your recent innovations in providing customer service; for example, via new technology on trucks or new methods/technologies to better communicate with customers, and how you adapt and respond to advances in technology. WM's innovations enhance customer service Green Pages Green Pages, our knowledge management tool, provides information about Federal Way's contract, such as services, rates, collection schedules, maps, special events and activities. Green Pages are audited by contract managers on a quarterly basis and can be updated promptly with urgent messages to the customer service staff. Customer service representatives use Green Pages to quickly answer questions. WM technology working to meet our Federal Way customer's needs CUSTOMER WM options for customer RESIDENTIAL COMMERCIAL DROPBOX Automatic payments are quick,easy and recurring to help Autopay customers ensure on-time payment and avoid potential late fees or service disruptions. Paperless Customers can opt into receiving invoices and billing inserts Billing online and are notified with an email when their invoice is V V V available.... Online Bill Online bill payment was designed for the customer on the go. Pay It's available 24/7 and frees the customer from the hassle of calling or mailing in payments. Creating a wm.com profile enables customers to access w billing, account, and self-service applications like scheduling Proofilefile a bulky or extra pickup. Edit Customers can easily update their personal contact V/ V/ V/Contact Information information online 24/7. Customers can schedule an empty and return or switch out Empty and containers online.This service can be modified or cancelled N/A N/A Return as necessary, plus we provide a history of service requests to help with planning and budgeting. Pickup Customers can view pickup schedule, next pickup date, and Schedule/ estimated time to arrive online to ensure that containers are ETA ready, avoiding any customer inconvenience. Holiday Holiday schedules provide up-to-date information online and Schedule prepare customers for any potential service delays that occur during holiday seasons. Bulky or Extra Scheduling a bulk item or an extra pickup is quick and easy ✓ ✓ N/A Pickup for customers with this simple online form. Customers get timely email responses when they submit Contact Us their questions or report service-related issues online using our convenient Contact Us form. Federal Way Solid Waste Collection Services PAGE 65 WJ,UZ1 . SECTION C.2 Onboard Computer System WM rapidly embraces new technologies to give our customers world-class service, convenience, and safety. One of our most important innovations driving customer satisfaction is our Onboard Computer System (OCS). Drivers carry tablets that link them to dispatchers and their managers. OCS enhances customer service by: Obtaining real-time information on truck locations and capacity Allowing one-touch verification of carts that have been serviced and indicating a reason for any cart not being collected (cart not out, cart blocked, locked access, contamination) Enabling customer service and dispatch to communicate with the operations team for immediate resolution of customer issues, including on-call requests, rerouting, and service needs Empowering drivers to note missing or damaged carts, so tickets may be generated for repairs or replacements Facilitating reports of graffiti and illegal dumping Additional information about OCS may be found in Section C.1. Enspill EnspireO is an innovative reporting tool WM built with our city partners in mind. This intuitive reporting platform offers city staff 24/7 access to their data on any web-enabled device. WM uses the interactive dashboard to produce routine and requested reports for our partners, including comparisons of trends. See more about WM's reporting systems on page 59. Customer-at-a-Glance Customer-at-a-Glance (CAAG) remarkably improved our ability to quickly understand customer accounts and service histories. CAAG is used throughout the organization,from customer service representatives to contract managers to operations staff. CAAG combines the following into one location for easy review: wm.com/ezPay WM's integrated billing system, Mid-America System (MAS) Onboard Computing System (OCS), which captures service history and statuses Photos taken by drivers to document, for example, service overages and contamination Customer-at-a-Glance gives representatives access to customers'full profiles and eliminates the need to open and search for data in multiple applications. We have access to everything we need to know about our customers in less than a minute, which typically allows us to achieve resolutions on first calls, in less time. vw . PAGE 66 Federal Way Solid Waste Collection Services SECTION C.2 Provide the location and staffing levels of your call center facility. Discuss how staffing levels ore established and modified to ensure timely customer service, and how new and existing staff ore trained. Describe how customer service performance is measured, including the specific targets or performance metrics used to evaluate your performance. When call center staff handle calls from more than one city or Washington Utilities and Transportation Commission-certificated service area, describe the procedures and aids used by those staff to address calls from different service areas without delaying responses to customers. WM's Pacific Northwest Customer Service Center is fast, effective WM will continue to use (253) 833-3333 as Federal Way's dedicated phone number. In the next contract, we will revise our system to create an exclusive call handling system for Federal Way. Your customers will be served by representatives with expertise on Customer Service Federal Way. In the next contract, four Federal Way subject hours are extended to experts will focus on ensuring our representatives know and 8am-5pm on Saturday understand the intricacies of your new contract. I And, we will designate selected employees to be "Federal Way primary" representatives. Calls from Federal Way on (253) 833-3333 will specifically route to these designated representatives first. In the event of overflow, calls will be handled by other PNW representatives. Our command center constantly monitors incoming call volume and directs calls to different teams, if wait times lengthen. Customers are given the alternative of an automated callback ("no need to hold, we will call you back") during high call volume periods. Genesys, a global leader in customer care technology, helps us track and report our wait time performance.Supervisors use the data to manage the team in real time.The platform creates daily reports, which are used for benchmarking, staffing adjustments, training opportunities, and improvement. ® Our Phoenix-based staff will be led by four team members with specific responsibility for the Federal Way contract. Our PNW customer service team includes: 60 27 10 4 6 1 residential commercial digital care lead supervisors customer representatives representatives representatives representatives service manager (email and live chat) liaison Federal Way Solid Waste Collection Services PAGE 67 MUM, SECTION C.2 Top-notch Training WM trains new customer service representatives for 12 weeks, recently increased from five weeks, to make certain they are fully prepared to answer all customers' questions. Topics covered include: New hire orientation Developing customer relationships History of Waste Management » Clear communication Overview of products and services » Active listening Commitment to municipalities and customers » De-escalation techniques Introduction to business Customer engagement tools Explanations of MRFs, transfer stations, » Detailed service and products composting facilities » Stay positive and calm Understanding contracts » Maintaining professionalism Review of service territory Overview of municipalities and contracts Customer Service Center equipment and systems training MAS, integrated billing system Green Pages, knowledge management tool Genesys reporting Training never stops WM is committed to steadily improving and training our entire customer service team. As our business evolves and our customers' needs change, we introduce new technologies and give our representatives more education. We offer extended training in classrooms, through our Talent Central courses, in huddles, with side-by-side call listening, peer mentoring, and coaching. The following tools measure and improve customer service. Customer surveys Every month, our customers complete about 20,000 surveys, which are compatible with smartphones and tablets as well as PCs. We use the data to improve our customer service delivery. We are already performing very well! In 2018, customers rated our PNW representatives 9 out of 10! Recent experience surveys We ask customers about their recent call,digital live chat,or email,and receive about 10,000 replies a month. The survey has 12 questions and takes two minutes to complete. See customer responses shared throughout the proposal! Each representative receives five to 10 examples of direct customer feedback every month. WM offers coaching to encourage effective communication. Satisfaction surveys Under our customer loyalty program, we also survey randomly selected customers to assess their satisfaction with our services. We use the 10,000 replies a month to keep tabs on our performance from the streets to our Customer Service Center. Independent quality monitoring WM employs an external company to review four conversations per month between an representative and customer, and six digital exchanges, both emails and chats. The results are used to create better customer service. vw . PAGE 68 Federal Way Solid Waste Collection Services SECTION C.2 Discuss how long it takes you to physicolly respond to service calls by line-of-business, how you monitor and adapt your field staffing to minimize your response time, how the resolution of each service coil is performed in o timely manner, and how this is tracked and routinely reported os port of internal performance evaluation os well os required periodic reports. WM tracks requests through ticket system Nearly all customer complaints are resolved within one business day for all lines-of-business, including missed pickups. WM monitors and tracks all customer contacts through a ticket system, including requests for service, change of service, status of service, complaints, and compliments. Each ticket is created in an open status and requires closure on completion and/or resolution of the requested action. If an issue requires immediate attention and/or escalation, an email is also sent to the local operations management team. A case is opened South Sound Operations Specialist Denie Covert, our for customer Sunny Lawrence runs daily reports customer service inquiries that of open tickets and distributes them manager, sends a weekly require more to Senior District Manager Marc open-case report, extensive follow ' Davis and Route Managers Jason 000. which the South Sound up, for example Shea, Marklus Henley and Dian operations team uses visiting a site Young. This keeps all open tickets to cross-check with its to right-size a in front of the entire team for reports to be sure no container. accountability and quick resolution. issue is overlooked. If a repeat issue occurs within two months, a code red case alerts the district, dispatch, and operations managers. Resolution is expected within two hours. The driver is given direct, immediate, one-on-one education and support. This coaching approach by our operations team, typically corrects the problem immediately. WM's quality control program includes performance standards for ticket creation, closure, tracking, and service recovery. Local management is responsible and accountable for these performance standards. Federal Way Solid Waste Collection Services PAGE 69 WUK. SECTION C.2 Describe your procedures for handling "missed"collections. Do you hove o separate route for handling misses of the end of each day;is each route driver responsible for collecting their misses on the day or day after regular collection; or does your Entity use some other system? How has this approach worked to minimize repeat misses? How do you improve services for those customers who repeatedly report justified misses? How do you handle customers who repeatedly report unwarranted misses? WM's South Sound missed collection rate is less than one per 1,250 collections. That is far below the industry standard. We strive to retrieve missed collections the same day. Collections are handled by the route driver or another driver who is nearby. We do not need a separate route for misses. Our drivers' onboard tablets significantly reduce missed service by noting route sequence and special service requirements. After each stop, drivers use their tablets to record the address was serviced, if any issue prevented service, or if the container was not out. The information posts to the customer's account notes, which customer service representatives can see if the customer calls. Every driver is coached on several service metrics, including any missed pickups. A report is generated each day for the route managers to review with the drivers. Resolving repeated missed collections On rare occasion, a customer reports repeated missed collections.An escalated complaint ticket is sent to a route manager for investigation.The route manager and driver review our detailed service logs, GPS data,and route completion reports to research the customer's complaint.They work together to identify the root cause of the problem and, more importantly, arrive at a solution to prevent future misses. A route manager and driver may meet with the customer to seek a mutual understanding of expectations and resolve the problem. In the future, the driver may take photos to document the collection was performed as scheduled or no cart was set out at the time of collection. WM maintains an electronic record of all contacts, by phone and internet, related to missed collections and our responses. This information is included in our monthly reports to the city. Customer Comments "You are ALWAYS so dependable and "The Recycle lady is an amazing person. Her come no matter the weather conditions... friendliness and willingness to help us "get it Thank You!" right" is impressive." —Lynn J. —Raymond S. "I really appreciate it when the Waste Management guy puts my garbage can next to the garage on an especially windy day. In fact, I called to give kudos to him! I'm a widow, so now I am responsible for everything. The extra effort to prevent a wild goose chase on my part for a missing lid, was/is much appreciated." —Jenny F. �IrJ�Ju. PAGE 70 Federal Way Solid Waste Collection Services SECTION C.2 You asked.IoWe ' You asked. delivered. We will deliver. WM ALREADY DELIVERS WM WILL DELIVER! Operations Operations Plastic detachable containers and slotted >> Included in our base proposal, new carts for lids for multifamily complexes and garbage, recycle, and compost, labeled as commercial businesses requested by the city. Existing carts will be Waste WatchO, a longtime WM program, is collected and repurposed by WM. We'll even active in Federal Way remove customer-owned cans on request! CNG trucks for a clean, green and >> All new grey garbage containers for quiet city multifamily and commercial customers Enhanced contingency plan to provide Customer Service an uninterrupted fueling supply for our >> A city-centric customer service model collection vehicles City staff will be able to try our online Customer Service service options with 10 no-charge VIP local City Services team whom you dummy accounts before the launch of the know and work with already! new contract Public Education and Outreach Public Education and Outreach WM Recycle Corps interns and >> WM Public Education and Outreach grassroots outreach, including the Coordinator Denaya Shorter,at our South distribution of reusable tote bags to Sound district,will dedicate 40%of her time to multifamily residents programs in Federal Way Dedicated staff with a robust, results- >> Increased efforts to reduce contamination oriented education and outreach plan in Federal Way's businesses and multifamily complexes Community Partnerships >> Social media campaign to increase WM will remain actively involved in paperless customer communications community partnerships, including the backed by a promise from WM to donate Mayor's Day of Concern for the Hungry, $1, up to $5,000, to the Multi-Service Farmers Market, and We Love Our City Center for each person who enrolls! cleanup events >> Partner with city to measure effectiveness of public education programs aAND MORE... >> South Sound Teamster drivers will be paid the same for garbage, recycling and yard waste collection • New Bigbelly recycling and garbage units for downtown Federal Way! • • WM Think Green Recycling and Reuse Collection O O Events! See Section D for more information. WM Green4Good Grants Federal Way Solid Waste Collection Services PAGE 71 I illic , SECTION C.3 C.3 Transition and Implementation Plan Describe your proposed transition and implementation plans to ensure on efficient and successful implementation of service provisions os outlined in the Bose Contract. Identify the major issues and challenges along with your proposed approach. The City of Federal Way has relied on Waste Management as its local service provider for almost three decades. Throughout Yes, we're your current our partnership, we have shown our dedication to innovation service provider, and this and investments in technology and people to enhance our collection and customer services. Building on our established new contract will receive partnership and continuing to communicate effectively will our full attention. contribute to a smooth implementation for the new contract. We will work closely with city staff to identify changes from the existing to the new contract, then inform customers appropriately. Key to all successful new contract implementations is having proven collection equipment and resources in place. We will make certain residents have the right containers, with the right instructions, and we will collect safely, on time, and efficiently. Contract services The City of Federal Way's new contract requires many of the services WM developed and implemented, often in consultation with city staff, during the current contract. No company is better prepared than WM to continue delivering the services you appreciate. •M AV 1 r r i South Sound driver and customer vrJ g I PAGE 72 Federal Way Solid Waste Collection Services SECTION C.3 Discuss customer information, promotion and notification, customer service, customer response, procurement and delivery of vehicles and other equipment, contingency plans and other considerations which will ensure successful transition and implementation of the comprehensive Services under the Bose Contract. At WM, we apply a team-based approach to our contract implementations to guarantee success. The implementation will be led by: 40 Laura Moser Marc Davis Public Sector Solutions Manager Senior District Manager (206) 391 -9112 (mobile) (253) 880-6479 (mobile) All our key WM departments and staff, whom you work with daily, will play important roles. Contract Team WM's Contract Compliance team will establish and monitor our contract checklist and implementation plan. Contract Compliance will summarize contract services and rates. The team is responsible for making sure all key customer and contract information is entered in Green Pages, our knowledge management tool, discussed in Section C.2. See Sections 13.2 for more information about our contract compliance team. City Services and Billing Accurate customer contacts, service levels, and billing information are essential to a smooth implementation. Our City Services team and billing department will work with Federal Way to confirm WM has the most current customer information. Our database is continuously updated and maintained. Our staff works diligently to verify account information, and customers frequently update their information on their wm.com accounts. With a new contract, Federal Way residents will continue to benefit from access to our convenient billing and payment options. This is especially valuable to the growing portion of our customers who prefer the convenience of managing their accounts online, setting up automatic bill pay, and receiving electronic paperless invoices, all at wm.com. See Section C.2 for more information about our City Services and billing teams. Customer Service ® » Federal Way ambassadors at PNW's Customer Service SEPT I Available Center in Phoenix! 12019, early » Dedicated Federal Way customer service champions! » Customer Service reporting exclusively for Federal Way! Please refer to Section 13.2 for more information on our dedicated Federal Way customer service team and Section C.2 for more information about our PNW Customer Service Center. Federal Way Solid Waste Collection Services PAGE 73 1 MUUZ1 . SECTION C.3 Public Education and Outreach team Our education materials and programs are like none other in the industry, which is important when implementing new services and contract changes. In collaboration with city staff, our Public Education and Outreach team will ensure the educational materials developed are pertinent to customers' collection needs. They will work with city staff to schedule a community event to offer residents, business owners, and property managers a forum to ask questions about new service offerings. See Section D for more information about our Public Education and Outreach team and programs. WM educational tools and methods During implementation of our new contract, each category of customers will receive tailored information. OUTREACH RESIDENTIALCOMMERCIAL Welcome WM will host a community event at a convenient, accessible location to introduce residents, Community business owners,and property managers to new service offerings.Our overview will be followed Meeting by a Q&A session. New WM will mail each Federal Way resident, business, and property manager a postcard describing Services the new collection services that begin Sept. 1, 2020.The mailing will alert them to key dates, Postcard rate changes, new service offerings,and community meetings and/or site visits and events.We will promote our campaign for customers to register for paperless communication preferences! Information WM will mail comprehensive Multifamily property managers Commercial Packages information packages to will receive packages with information packages residents, including: everything listed in the will include materials » highlights of new and/or residential packages, but similar to those enhanced collection services customized to their needs. described for » a recycling educational guide, WM will send samples of multifamily properties. including a list of recycling educational materials,such programs beyond the cart as recycling and compost » waste reduction tips guidelines, posters, decals, and » resources for hazardous waste order forms. disposal » a list of cart sizes and rates » instructions for choosing communication preferences Site Visits Our education and outreach Our education and staff will conduct site visits with outreach staff will multifamily customers to: conduct site visits » review new service offerings with commercial » identify container capacity, customers, as access,and placement described under obstacles multifamily. » distribute educational materials » address site-specific recycling challenges » promote communication preferences for property managers �IrJ�Ju. PAGE 74 Federal Way Solid Waste Collection Services SECTION C.3 OUTREACH RESIDENTIALCOMMERCIAL Media WM will use traditional and social media throughout the contract implementation to keep Outreach residents and businesses informed.We will use our"Think Green Federal Way" Facebook page, and Social Twitter, and links to city media. Media Outdials Outdial calls also may be used to introduce customers to new services, new service days, and instructions to specify communication preferences. Website Our Federal Way website is available 24/7 to customers with the most up-to-date information on services, events, and implementation updates. Addendum #3 Due to recent weather impacts to collections and the potential for more frequent similar disruptions, the City requests proponents further develop two aspects in their proposals: • Communications to customers (by sector) • How refunds will be issued from you to customers (by circumstance) Customer Service Communications: In o comprehensive manner, describe how you os Contractor will establish customer-facing communications with oll customers (by sector and/or line-of-business)serviced under this contract. How will Contractor obtain and maintain the necessary customer contact information to ensure appropriate information, instructions, and messages ore provided to all customers — based on the context of the issue that impacts the customer. Describe how Contractor will actively seek communications preferences os port of: • Updating existing customer account information, • Initial customer set-up, os well os • Ongoing active updating of oll existing customer communications preference Describe how customers will be incentivized to request these communications in context with the service issue(and by material stream or waste type if appropriate),selecting among: Paper moil, Emoil, Phone call/voicemail, Mobile text, Mobile app, or any other appropriate communication opportunities Describe how incentives would be administered, for example how o credit or other benefit would accrue to o customer that elects to use one form of communication over another(such os paying bills on-line versus via paper moil). WM maintains an extensive customer database for Federal Way for all lines of business, which is routinely updated. Many of our customers have already specified their communications choices. Before launching the new contract, we will orchestrate a multi-pronged campaign in partnership with the city to encourage customers who have not already done so to opt for a greener, more efficient experience by: sharing their communication preferences enrolling in paperless billing setting up autopay To inspire your community to register communication preferences and/or go green, WM will donate to the Federal Way Multi-Service Center $1 for each of the first 5,000 customers who newly select their communication preferences, sign up for paperless billing, or enroll in autopay. A social media campaign will track Federal Way's progress to the $5,000 goal. Federal Way Solid Waste Collection Services PAGE 75 MUM, SECTION C.3 We will encourage residents to register their communication preferences in many ways, including through: ongoing coordination with city staff WM hosted community event welcome postcards and information packets traditional and social media campaigns announcements in paper and online bills prior to the launch of the new contract email and text outreach with existing wm.com customers outdial calls at the start of the new contact, then annually 4MTo support the City of Federal Way's push for customers to opt for environmentally friendly paperless accounts, WM will offer a $5.00 annual credit for customers who opt to go completely paperless. The credit will appear on invoices annually. Customers may set up and manage accounts on wm.com, our mobile app, or by calling our Customer Service Center. They may choose communication preferences, request paperless billing, and set up autopay. For detailed information about our many communications options and our database management, please see Section C.2. Describe how the Contractor will actively engage with customers to select the manner in which the customer will be contacted for various service interruption and billing issues, including: weather-related service delays, labor contract related work stoppages, occasional/random missed collections and/or missed pick-ups, external factors that prevent access to customer containers os set out, initial container and welcome pocket delivery, with verification of proper set-up, on-coil or bulky waste collection services billing issues, etc. Weather or labor delays: Customers who have specified a preference will be notified by phone, text, or email. Those who have not made a choice will be notified by outdial calls. This approach reached approximately 70% of our customers during the recent snow event. They also may visit www. wmnorthwest.com/weatherboard for service alerts, which had over 270,000 clicks during the February 2019 snowstorm. For occasional missed collections and external factors preventing collections, multifamily and commercial customers will be notified through our Haul or Call (HOC) protocol by immediate phone calls from dispatchers who will also send emails to customers who do not respond. Residential customers will be notified by email or a tag on the cart. WM will verify proper setup and initial container delivery through customer responses to our mailings, calls, emails, and texts. During phone calls, customers are asked to verify their contact information and communication preferences, and are informed of online options to manage their accounts. Before the new contract, WM will send customers new service update postcards, which will be mailed and tracked in our database. Customers will call or use online tools to request and confirm on-call or bulky waste collection services. Billing issues are handled in accordance with WUTC rules. Customers are sent one letter and called vw . PAGE 76 Federal Way Solid Waste Collection Services SECTION C.3 twice in the month before service will be stopped. If no payment is received within 10 days, then service is canceled. How will you os Contractor administer refunds in cases of missed collections, weather-related service delays (of one week in duration, two weeks in duration, and beyond two weeks in duration), potential labor contract related work stoppages, and simple changes in service (such os cancellation of services mid-billing cycle or resizing container configurations). Refunds Missed Collections are recovered within one business day with no refund provided. In the event of service interruptions due to weather, safety conditions, or a labor dispute, WM will collect material missed at no additional charge. The amount of materials set out can be comparable to numbers of missed services. WM does not anticipate labor disruptions because all South Sound drivers are part of Teamster Local #174 and are under a newly ratified collective bargaining agreement. Drivers, regardless of what they are collecting (garbage, recycling,yard waste), will have rate parity by the start of the new contract. However, should a labor disruption occur, we would implement recovery efforts similar to inclement weather. Our integrated billing system, Mid-America Systems, automatically prorates accounts for any new starts or cancellations. For changes of service, the prorates are calculated manually following the same logic. Every prorate is per-day. Clearly state your intention on whether you wish to assume ownership of the existing carts, and if so, how you intend to collect, wash, re-label and re-deliver those carts without customer service interruption. WM is pleased to offer all new garbage, recycle, and compostable carts as part of our base proposal. We will take ownership of the city's current older carts which we will collect and repurpose elsewhere or recycle as appropriate. Each new cart will meet city specifications for color and labeling, giving Federal Way a fresh new look! Federal Way Solid Waste Collection Services PAGE 77 wYJua SECTION C.3 What is the proposed time frame and process for Contract-compliant carts to be provided to oll customers?How would this affect comprehensive promotion and education of the new collection program? What other issues would arise with reusing the existing carts and how would you mitigate or minimize impacts to customers? With WM, Federal Way customers'transition to the new contract will be smooth. We will contact customers through various methods to ask their preferences for cart sizes and services as part of our promotion and education plan. We will remove their old carts and deliver new ones by the start of the contract, September 1, 2020. See section C.1 for full details on cart specifications. Include o timeline which identifies major tasks and key dotes in the transition and implementation plan. Implementation key tasks and timeline O N 0) p) O O O O J O O N ry N O N r N N N ry N N N N N N N N N N N N ry N N C Implementation Tasks 'a Z CL H o °z o LU U. a ?' a N MILESTONESKEY Finalize contract terms with city X Contract execution X In collaboration with city staff create and X X X deliver implementation/transition plan Procure NEW carts and grey containers X Order NEW CNG Federal Way fleet X Concurrent internal WM and city staff X X X X X X X X X X X X X X implementation meetings New contract starts X COMMUNICATIONS Develop and implement outreach communications plan for new contract, including WM Think Green Facebook page, WM Twitter, etc. X X X X X X X X X Customer campaign to increase sign ups for notification preferences and paperless billing EDUCATIONPUBLIC Collaborate with city on design and distribution of"New Services Coming" X X X X X X mailing for residential customers Collaborate with city on design and distribution of"New Services/Site Visit" X X X X X X promotion for multifamily and business customers Conduct commercial and X X X X X X X X multifamily site visits •IrJ g I PAGE 78 Federal Way Solid Waste Collection Services SECTION C.3 rn 0 N M 0) p� O O O O J " " r O O N N N O O N O N N N ry N N N N N N N N N N N N ry N N OC } Implementation Tasks 'a H o zz o LL a ? 'a H Coordinate with city and plan X X X X community event Develop website with new contract information and provide appropriate review X X X X X X time for city Collaborate with city on design and distribution of residential, commercial,and X X X X X X X X multifamily information packages OPERATIONS / Establish routes for new �iiiiiV residential and commercial X X X X X X X services(weekly residential recycling and embedded compostables, etc.) / Delivery of CNG Federal Way X X collection trucks Decals with city-specific (253) 833-3333 placed on new X X carts and delivered Decals placed on NEW grey garbage containers and existing X X recycle/compost containers and delivered Create final route maps to deliver to city X X X BILLING AND DATA TASKS Review new services and create codes. Update rates within MAS system.Adjust billing frequency from X X X quarterly to monthly Update customer service levels to X X X reflect new services. Conduct tests with city using no-charge accounts to check for X reliability and customer satisfaction with online services CUSTOMER SERVICE Federal Way Ambassadors meet city staff and do driver ride- X X X X alongs to learn about city streets, landmarks, and our customers. / Federal Way Ambassadors train �iiiiiV Federal Way Champions and X X X X X X X X X X X X X X customer service representatives Federal Way dedicated call X handling system implementation Update internal knowledge tool, Green Pages to reflect new services and X rates Federal Way Solid Waste Collection Services PAGE 79 MUM, SECTION C.3 WM's contingency planning Extra support for city staff Our seasoned team, from our contract manager to our City Services team, we'll be ready to help WM and city staff troubleshoot swiftly and proficiently during our new contract implementation. Extra customer service representatives WM plans for a spike in calls during the first few weeks of new contracts. Our new Federal Way customer service approach will be in place; please see details in C.2. Additional customer service representatives will be assigned to handle inquiries from Federal Way customers. The representatives will be thoroughly briefed on the new contract. Customers often call to request duplicate copies of materials we already sent or to confirm service level changes. Extra route managers WM will add route managers during the transition and implementation to the new contract. This extra support has proved invaluable many times in the past when we have upgraded our services with our municipal partners. WM's post-implementation plan Our implementation monitoring continues after the new contract has begun. Our multi-disciplinary team follows a post-implementation audit tracker crafted by the Contract Compliance team to ensure all aspects of the new contract are in place. Natural Gas Fuel Availability WM is enhancing our contingency planning by converting to an uninterrupted fueling supply for our collection vehicles. In addition, we have access to mobile fueling units that could be used to bring natural gas from our Bremerton site, which is fueled by a different natural gas grid. With multiple contingency fueling measures, we can keep Federal Way trucks on the road. �IrJ�Ju. PAGE 80 Federal Way Solid Waste Collection Services SECTION D SECTION D: Implementation and Public Information If Proposer would be o new service provider for the City, describe in detail how you would work with the existing contractor to ensure o smooth transfer of information and cart/container exchanges in o timely manner prior to the contract services start dote. As Federal Way's incumbent service provider, Waste Management guarantees minimal disruption during implementation. We will work closely with City of Federal Way staff to identify changes from the current to the new contract and provide information to our customers regarding those changes. Our Contract Compliance team will play an integral role in implementing new services in Federal Way. They are the keepers of the contract and will reference it to establish our contract compliance checklist and implementation plan. Our Public Education and Outreach team will collaborate with city staff on the development of materials used to educate and inform the public, including direct mailers, postcards, and social media posts. We will ensure messaging is tailored to the customer type—residential, multifamily, or commercial. Please refer to Section C.3 for more information. During implementation, WM will host a community meeting at a convenient location to introduce changes to services and rates, promote new recycling education resources, and encourage customers to identify communication preferences. The community meeting will include an open Q&A format to encourage participation and ensure all questions, from the most basic to the most challenging, are answered. For several weeks prior to the contract start date, and through the first month of collection services, WM will increase the number of customer service representatives and route managers to help support the transition. We have relied on this method in previous contract implementations and found it is an invaluable way to smoothly introduce our new services and programs. WM will deliver all new garbage, recycle, and compost carts to Federal Way customers as part of our base proposal. All containers will conform to the new color standards. Details are in C.1 . As your incumbent - provider. We already know and trust each other, allowing the sole focus to be on delivering new services for y customers. w ,a, 264999 Federal Way Solid Waste Collection Services PAGE 81 �In�. SECTION D Identify the individuals involved in this effort, their qualifications and previous experience in transitioning existing collection programs. Implementation Function and Expertise Laura Moser Laura will serve as the city's primary liaison throughout the implementation and Implementation& contract term.She is also the implementation manager. Laura has worked for Ongoing Contract WM for more than 20 years, managing several implementations, including for Management Federal Way,Auburn,and Pacific. Laura is detail-oriented and brings a wealth of experience and passion to her role. Marc handles our South Sound district operations. Under Marc's leadership and Marc Davis guidance, our South Sound team manages 64 collection drivers,covering 57 Operations routes,serving 34,000 residential and 4,800 commercial and multifamily customers. Marc has worked with Federal Way throughout his nine years with WM. Mindy Rostami Mindy has been with WM for seven years and has helped implement more than Contract 10 municipal contracts. Her keen eye for detail and contract knowledge will Compliance ensure full compliance with all facets of our new offerings. Hannah will provide leadership and oversight for the development of Federal Hannah Scholes Way-specific education programs and material.A knowledgeable industry Public Education& professional, Hannah has a proven record for working with municipalities Outreach and businesses.She has extensive experience with community-based social marketing (CBSM) and Federal Way programs. Jackie Lang Jackie will manage all media outreach associated with the implementation.She Communications& will oversee social media campaigns, including our Think Green Federal Way Media Facebook page and advertising. Tammy Lane Tammy and her team will ensure rate and service codes are accurate for contract Billing implementation. 0- 0— Denie, Robin,and Joshua,along with floor leads Bryan Larson and Robert Neugebauer, will ensure our customer service representatives are well-informed Denie Covert of new service offerings in Federal Way.Your Federal Way team will update our Robin Krueger knowledge-based tool, Green Pages, in preparation for the new contract. Joshua Pilkington Customer Service �IrJ�Ju. PAGE 82 Federal Way Solid Waste Collection Services SECTION D Describe and provide examples of materials developed by Proposer's staff and used to introduce and support single-family recycling and compostobles programs. Address how materials will be distributed and how residents seeking additional information will be accommodated during program introduction. Detoil how your approach will increase and maintain participation and how methods may change os participation levels increase or decrease. WM's residential approach to promote recycling and composting WM's Public Education and Outreach team is committed to creating programs that inspire recycling and composting the right way. We create materials that are appealing, targeted, and produce results. WM staff members use Community-Based Social Marketing (CBSM) principles in all our education and outreach programs because: Social science researchers found awareness and education alone do not lead to behavior change. People do not change their behaviors because it is "the right thing to do"; and People change their behaviors when the benefit to them outweighs the barriers to changing behavior. The science behind CBSM has successfully fostered sustainable behavior change around the world, for example in water and energy conservation. With the goal of removing barriers to make recycling and composting simple for Federal Way residents, WM proposes these education and outreach strategies: Distributing clear, concise public education materials Engaging residents through results-oriented, creative behavior-change programs Enhancing the visibility of recycling and composting through social media and community outreach Using CBSM tools, WM will build on public education programs previously developed over many years in collaboration with Federal Way staff. We will create programs that measurably increase recycling, composting, and diversion in Federal Way, and complement the city's existing outreach efforts. Measuring our impact In the new contract, WM will be even more data-driven in our public education efforts. WM and city staff will use measurable results to evaluate the effectiveness of our outreach programs in Federal Way. This will influence our future programs, and allow methods to change as participation levels change. WM, in discussions with city staff, will set criteria for weighing the benefits of outreach programs. Together, we will carefully establish: Who is our audience and how will we reach them? What methods will we use to convey messages? How will we measure success? How will we report results? Federal Way Solid Waste Collection Services PAGE 83 SECTION D WM Public Education materials and programs for Federal Way customers Below are some of our education materials and f survey programs (recycling and composting) that D • may be offered to residential, multifamily, and know? responde commercial customers. Additional information is agree" • available through our Customer Service Center and stronglyagree WM recycliing websites. During the implementation of the presentations give them information new contract, each category of customers will receive tailored information. For details, please about how • reduce waste • see Section C3. become • better Welcome Packets for new Customers (residential, multifamily, and commercial customers) » Our informative,attractive Welcome Packets are available in print or electronically and include WM's collection procedure summary, recycling/composting guidelines, and waste prevention tips. In 2018, we mailed 822 to residential customers and 30 to commercial and multifamily customers, and 1,565 customers went paperless and received their materials online. » To further engage customers,we direct them to our website and Customer Service Center for more detailed information.They are encouraged to select their communications preferences,sign up for paperless billing, and enroll in autopay. �.� Sustainability e-Newsletter (residential and multifamily F � customers) `°°°`""'"° » Through a partnership with King County, WM's Foodcycler e-newsletter DCYC has converted more than 5,000 residents into active composters! We are excited to offer Federal Way residents this quarterly sustainability e-newsletter. R,A Slop.SELKT A FOOD SCRAP ETCHER .�_r. » Topics include tips for improving composting skills, banishing pesky fruit flies,and packing sustainable picnics! Thanks for faodcyc!.ing! 4"V Collection Guideline Updates (all customers) » Once a year, and at the start of the new contract, we will mail new collection schedules as well as recycling/ composting guidelines, and tips on increasing recycling and preventing waste.Customers will have the option to go green and receive these guidelines electronically, rather than in print. » In 2018,we mailed this comprehensive package to all 18,333 residential and 1,000 commercial and multifamily customers. » In the new contract, we will send this annual mailing to residential non-subscribers and individual multifamily residents,too. » We will work closely with city staff to ensure each update addresses the most relevant customer questions and concerns. �IrJ�Ju. PAGE 84 Federal Way Solid Waste Collection Services SECTION D Bill Inserts (residential, multifamily and commercial customers) » In collaboration with the city, we will continue to create quarterly, educational bill inserts. » WM inserts provide timely information on topics such as winter collection schedule changes, weather delay procedures, and rate changes. Inserts also reinforce sustainability messaging,such as waste reduction, recycling, and composting. » In the new contract, we will encourage customers to choose communication preferences, paperless billing,and autopay. Paperless bills and inserts also have educational messages. Free Recycling Event Here's what to do with ' your materialsincase Up wce h g untofgarbage,rerydhng,andyardw to ` Saturday,September 22 of severe weather. llb olle d t n,dd,n,l charge on your neut regularly ( h d ledc II d y.PI asenote Nat recydng s collected every 1},; 9 am—3 pm 'Managements eks \ m ted to provd I rdhable In the event of o'vo successive weather delays,make-up collection will F Wild Waves Parking Lot collection for all customersbe made on the next possible day. -2 Rd S,Federal Way If dp the sa fe Credts MI notbe ss,ed for delayed c,Ilecton due to ndement weather See reverse twelrsf oteccepmdrtems coil fy terals on . For24-7 pdat,s on weathewstwmnortbwezt com/weatherboard II ee from me�treretaaee tifst Federal Way end f the day. � IAM. A Federal Way OOPS! "Oops" Tags (all customers) Ryo1"11 P11 1HEIE aarncrc"a,.RE11 » Drivers post friendly tags to advise customers their carts were not collected a._.e because they set out contaminated material.The tags explain how to o ® correct the problem and obtain more information from our many education resources. » In 2018,drivers posted 2,000 tags to help customers improve recycling. 0 ® » Our drivers recognize they are our first line of customer service and must interact professionally with the public. » Customers typically want to do the right thing, but sometimes they just need more information."Oops"tags connect us with customers in a specific, measurable way. » We use"Oops"tags as part of our Recycle Right Road Map(our MPene aMV ngamre^a..,m. contamination plan), please see Section C.1 for details. Media (all customers) » WM uses traditional and social media to educate customers about services, recycling and composting programs, and events. » Our social media is popular! In 2018, our Think Green Federal Way page had more than 00 3,200 likes.An average of 437 visitors engaged with the page per month in 2018. Customers also follow @WMPugetSound, our regional Twitter account. ' » Social media is an effective tool for engaging customers in campaigns developed in Tube collaboration with city staff. uunn CLLyAFW-1WW - - — ---° Website (all customers) » Our local Federal Way website,wmnorthwest.com/federalway, is available 24/7 and has the most up-to-date information on services, events and programs. am » wm.com is an engaging tool for customers to set up accounts,select r:IryorFPdPrM�wy' communication preferences, paperless billing,and autopay.Once on wm.com, customers can learn more about WM and recycling,too! » Our websites are updated frequently, and rich with resources for the °~ �p beginning recycler or a sustainability expert. Details are in Section C.2 Federal Way Solid Waste Collection Services PAGE 85 •Ing. SECTION D Recycle Often. Recycle Right.®(all customers) WM's research-based education and outreach program offers an array of materials tailored to customers. Federal Way customers may visit the site,RecycleOftenRecycleRight.com,to access the campaign and make a digital promise to rethink recycling bY"getting back to the basics of good recycling"and encouraging others to do the same. T._..._.....:;P - » Additional educational resources for residents, businesses, and property managers are available at WM's Recycle Often. Recycle Right.°website. Recycling Facility Tours Education staff will take Federal Way residents on tours of our Cascade Recycling Center in Woodinville to observe the sorting process,get tips for recycling better, and learn about markets for recycled materials.Our tours are designed to engage participants from diverse backgrounds from kindergarten classes to corporate sustainability teams.We also offer tours in Spanish. Classroom Workshops WM developed, in collaboration with Snohomish County and honored by SWANA, a waste-reduction and recycling program for elementary and middle schools. In addition to these free presentations,we offer schools lunchroom waste audits and advice to increase recycling. Both services are available to Federal Way. Community Events At community celebrations, our outreach staff plays the"wheel of waste" to help Federal Way residents learn whether items are garbage, recyclable, or compostable.WM outreach staff distributes reusable shopping bags and encourages event attendees to use them while grocery shopping to reduce consumption of single-use shopping bags. ® WM Think Green Recycling and Reuse Collection Events (residential and multifamily) Residents may safely and sustainably dispose of hard-to-recycle items such as foam,textiles, and electronics, at annual events in partnership with the South King County Tool Library.We will collaborate with city staff to ensure residents benefit from this unique collection event that highlights the Tool Library's work in waste reduction. The objective of these events are to: Provide recycling collection for hard-to-recycle items not picked up at curbs, with a primary focus on multifamily residents r ��� • • Encourage reuse by partnering with local charities to host donation '✓ stations O O Provide recycling and compost educational materials to attendees Increase Food Scrap Collection • You Increase FOR PIJANDTTII1:Fi0-S015 SCRAPS know? Ajoint study WM conducted with King County AMONYOUR VAFER M YARD wnsM re Eeu showed cart tags are an important communication tactic and can change customers' behavior. The study found that cart 1 tags inspired 20% of households that previously were putting food scraps into garbage carts to start putting them into compost carts. The study proved, once again, that CBSM is successful. We're excited to explore these innovative outreach approaches in Federal Way. J�1 . PAGE 86 Federal Way Solid Waste Collection Services SECTION D Media Visibility and Community Engagement for the City of Federal Way Partnering with WM ensures reliable and innovative service for the City of Federal Way. As a bonus, Federal Way benefits from media visibility and community engagement resulting from WM's proactive work with local media and social platforms. Social Media Per month, an average of Per day, an average of 437 people engage with 14 people visit the page for Analytics WM's Federal Way Facebook information on WM services 3,200+ people "like" WM's page — and data shows and Federal Way programs Federal Way Facebook page engagement is increasing Think Green O w Federal Way This Thanksgiving week,we're thankful 'II for 12,300 pounds of food collected by Waste Management drivers curbside as part of Mayor Jim Ferrell's food drive this year-a new record!Thanks to our generous customers and the tireless staff and volunteers at the Multi-Service Center for making this year's collection a resounding success. i V N�1 I Community volunteers gather with South King Fire and Rescue volunteers to collect donations for the annual Mayor's Day of Concern for the Hungry last week.Photo courtesy of Shelley Pauls MAYOR'S DAY OF CONCERN FOR THE HUNGRY N . Federal Way helps fill Multi- � r shelves �FpeThink Green Service ice Cen}Ler foods teel � ___...a._.� Federal Way O More than 2,500 households rely on the Multiservice Center for food each month. Bravo,Federal Way Performing Arts &Event Center!Waste Management Community volunteers gathered with city leaders at local grocery stores to collect is proud to partner with you to make donations for the Multi-Service Center food bank last week during the annual art more accessible to children in our Mayor's Day of Concern for the Hungry. Federal Way,Washington community During the week,Waste Management also teamed with the city to collect food and both at the opening gala and for years non-food items for the center. down the road! 1o" WM Puget Sound ` stir—_ @WMPugetSound 1W Reminder for Waste Management customers across Western T Washington:With weather& safety issues,your#1 source for the most up-to-date collection information is wmnorthwest. ;. com/weatherboard.Please continue to check this site as conditions change. Federal Way Solid Waste Collection Services PAGE 87 SECTION D Think Green - Federal Way O " Old latex paint taking up space in g, your home?The City of Federal Way is 6 hosting a latex paint recycling event ° this Saturday,Nov.17 from 9am-3pm in the City Hall North Parking Lot (700 333rd St.)See below for more tlI informat on on ng fees.Federal Way,WAIG eater Federal Way Chamber • �` � �l1l264999 RECYCLE LATEX PAINT waste Management thanks Saturday„ November 17, 2018 customers with V-Day trucks 9AM-3PM City 11a11 Neth R-kYng Lot.MD 5333fd Si,Federal Wap Local Waste Management employees worked their routes the Wednesday before Valentine's Day in festive fashion,decorating their trucks with heart adornments and Recycling n: a handing out chocolates to anyone who crossed their 6 a.m.paths. Quart: Gallon$225 6-Gallon:$12.25 Think Green Federal Way O Federal Way 2'- „ - } . �: _.._..,.........:- Thanks to Federal Way,Washington's Solid Waste&Recycling Project Manager eCjf� Jeanette Brizendine for meeting with our Waste Management Recycle Corps interns! The multilingual intern team is out and about in Federal Way today helping to"crack Think Green the recycling code"and increase recycling rates in apartments and condos it's just ' Federal Way O one more way the City of Federal Way and WM partner to keep our community clean and green.Look for us this Saturday at the Federal Way Farmers Market! Multifamily housing-unique recycling challenges,from tenant turnover to cultural barriers.Bring in the WM Recycle Corps Interns, knocking on doors In Federal Way with in-language recycling education &helping property managers make recycling more convenient&easy to understand for all.#Recycling 101 in action!Federal Way,WA Greater Federal Way Chamber Federal Way Mirror - � WM Puget Sound @WMPugetSound Partnering to reduce food waste in Federal Way!At the Federal Way Compost and Garden event this weekend,Mayor Jim Ferrell&WM presented a special prize to one of Federal Way's A+composters—and shared tips to reduce food waste! WM Puget Sound @WMPugetSound Who's behind the masks?Super recyclers at Federal Way Kids Day!They came to learn how to clean up recycling,and now they're out spreading the word:Recycle t; !' empty bottles.cans,paper and cardboard and keep them loose in your cart—no plastic bags) Federal Way.WA Greater Federal Way Chamber Federal Way Mirror King County.Washington-Government King County Solid Waste Division MUM PAGE 88 Federal Way Solid Waste Collection Services SECTION D Describe fully how you will promote multifamily recycling and increase multifamily recycling levels. Detoil the communications, outreach and ossistonce methods os well os technological or operational innovations you propose to increase those recycling levels. Detoil how your approach will increase and maintain participation and how methods may change os participation levels increase or decrease. Provide examples of where your approaches hove been effective, how effectiveness is measured and also provide information materials developed and used by your staff. Our multifamily approach, targeted and tested Did You WM helps Federal Way's multifamily properties recycle right! In 2018, we: ✓ Visited 21 complexes with highly contaminated recycling, right-sized their service levels, and provided recycling information and tools to more than 1,481 residents ✓ Called 106 property managers and offered free recycling guidelines, on-site assistance, and answered questions to help reduce contamination ✓ Taught residents at Uptown Square Apartments about proper waste sorting through games and multilingual educational fliers ✓ Installed slotted lids on recycle containers at 58 properties, significantly reducing contamination ✓ Supported the Recicla Mas pilot program at Parkway Apartments with King County and the city. Spanish-speaking liaisons provided Partme�t and CondomhWm Recycling Program Toolkit recycling education, including door-to-door outreach. Containers were labeled with bilingual English/Spanish information. DriversECYCUNG reported an increase in recycling and cleaner recyclables. ��sT,�Rs Due to infrastructure challenges, space limitations, and high resident turnover, multifamily recycling programs present challenges. We like to think of them as opportunities. In our years of work with the City of Federal Way, we have learned that many strategies are needed for a population of diverse cultures, languages, ages, and incomes. WM has devoted extensive resources to developing and testing best practices for encouraging recycling at multifamily properties, such as our"acs" approach. Through that experience we have learned the importance of optimizing recycling infrastructure, and engaging residents and property management to drive recycling success. Federal Way Solid Waste Collection Services PAGE 89 WRM. SECTION D WM's "3Cs" Approach for Multifamily Recycling Success CLARITY CAPACITY It must be clear to There must be sufficient residents which containers room in the recycling are for garbage,recycling container for residents to &compost.Appropriately encourage proper recycling and colored containers,large minimize contamination.The multilingual decals and standard capacity needed for signage help increase recycling is.12 cubic yards CONVENIENCE clarity. per unit per week. Garbage, recycling & compost containers must be equally convenient for 0 residents to access. Co-location of 09 containers is best. CONVENIENCE Recycling and garbage containers It must be clear to There must be sufficient room in recycling must be equally convenient for residents which containers for residents to place their recyclables. residents to access.This generally container is for garbage For most properties,recycling service should requires co-location of containers and which container is be approximately 50 percent of total service wherever possible. for recycling. volume,with per-unit capacity in the range of » We advise property managers » We provide 20 to 30 gallons(0.10 to 0.15 cubicyards). on optimal container location container labels » We help property managers determine the and ensure pairing of recycling, with images and in best service level for their residents'needs. compost and garbage multiple languages We add recycling containers or pickup days containers. to differentiate to increase recycling collection capacity. » We provide tote bags for recycling, compost » In some cases, we advise reducing the residents to conveniently and garbage. size or number of garbage containers to transport their recyclables from » We install slotted eliminate excess garbage capacity and make home to container. lids on recycling space for recycling and compost containers. containers to reduce contamination. For Federal Way, in the next contract, our multi-pronged programs will continue to be grounded in behavior change, led by our experienced, dedicated Public Education and Outreach team, and offered in collaboration with the city. We will apply the following approaches to achieve our collective multifamily recycling goals: >> Increase recycling and diversion >> Decrease contamination >> Engage meaningfully with residents and property managers J�1 . PAGE 90 Federal Way Solid Waste Collection Services SECTION D WM Multifamily Tools On-site technical assistance and training Our public education and outreach staff will conduct site visits (utilizing the"3Cs"approach)to educate property managers and residents (with lobby events and presentations), on incorporating recycling best practices into their home or apartment building. WM Recycle Corps Each summer we recruit dynamic, multilingual college students to offer door-to-door education to multifamily residents.We will continue to coordinate with city staff to discuss priorities around recycling,then deploy our award-winning team to accomplish shared goals. ♦y � YAa From translation to transcreation WM is a leader in providing culturally appropriate recycling education.We transcreate educational materials by delving into a culture,finding relevant products !o�'0- and symbols,then creating a unique brochure.We have guidelines transcreated in =` ! � Amharic, Chinese, Hindi, Korean, Russian, Somali, Spanish, and Vietnamese. In our = a e new contract,we will offer multilingual dumpster decals as well! Property Manager Composting Toolkit Compost assistance for super recycling multifamily properties $ _ residentsAs sr recycling, WM lproperties compost service d promote residentPartciPation..After program design coordination with from Federal Way staff, WM will contact property managers to discuss how to best wh,-- ? implement a successful program using our compost implementation toolkit. WM Recycle Right Road Map (our contamination reduction plan) Our contamination reduction plan (please see C.1) is an important part of how we engage multifamily property managers.WM drivers identify properties struggling to recycle right,then we offer a wide array of tools to help. Property managers are more likely to become engaged and invested in program improvements when there are savings tied to contamination reduction. "Know Before you Throw" (our specialized multifamily contamination campaigns) Each multifamily recycling program has unique challenges and opportunities.Through this new and innovative approach, WM outreach staff will audit recycling at multifamily properties to identify the number one barriers to clean recycling.Our goal is to help residents recycle better with simple, direct and targeted information. For example, if Public Education Outreach Coordinator Denaya Shorter sees many pizza boxes in recycling containers,she will create a single-message campaign around that issue.She will develop creative and informative emails or postcards, depending on city and property manager preferences. Federal Way Solid Waste Collection Services PAGE 91 MUM, SECTION D ® Evaluating program effectiveness In working with Federal Way over the years, we've applied many effective tools. In the next contract, we are eager to design a more specific measurement tool for our multifamily programs. WM will continue to collaborate with city staff to create meaningful, public education programs that are data-driven and measurable. The graphic below is an example of how we will evaluate our program effectiveness. We will work with staff to determine desired impacts and identify measurable output indicators for each program. We will use diversion metrics and quantitative and qualitative data to evaluate success. Baseline Data Diversion Outreach Rates Residential Customers Direct mail 18,333 Contamination education via phone or email 100 Contamination education via"Oops"tag 2,000 Events 1,400 o o Multifamily Customers r N Direct Mail 142 On-site property manager assistance 24 Email/phone assistance 136 Door-to-door resident education 1,500 Commercial Customers a a Direct Mail 873 z U On-site assistance 25 LU LU Email/phone assistance 925 W O U ContractNew . . • . 44PUT ACTIVITIES OUTPUTS IMPACT 40% FTE outreach On-site assistance Increased knowledge of Increased diversion coordinator Multifamily door-to-door outreach/ accepted materials in Reduced Multilingual WM contamination campaigns recycling and compost contamination Recycle Corps programs Contamination Reduction Plan Increased interns& materials More usage of proper bins, consumption of "Oops"tags Clean cart program carts, and containers recycled goods Drivers viewing Educational booths at community events More multilingual internal Reduced overall contamination Think Green Recycling and Reuse and external container consumption events/lobby events signage Increased understanding Increased unn Direct mail ore-mail g environmental of benefits to waste stewardship Facility Tours/presentations:school reduction and diversion p property managers, business owners, residents or maintenance staff Program • We will work with Federal Way to ensure our Discontinue *Continue education programs meet our shared diversion and sustainability goals. J�1 . PAGE 92 Federal Way Solid Waste Collection Services SECTION D Explain your procedures for submitting public information material to the City for approval and any approval timeliness you will expect the City to meet. Prior to distributing any public education materials, WM will consult with city staff to discuss and develop reasonable milestones for outreach work, such as the creation and distribution of annual service updates, and a timeline for designing, reviewing, printing, and distributing the materials. Our goal is to provide meaningful, thoughtfully designed materials to advance Federal Way's goals. Identify and describe fully the qualifications of your Education and Outreach Manager including previous experience in working with recycling collection programs and government organizations. Hannah Scholes, WM's manager of education and outreach for the Pacific Northwest, started her career in recycling programs in your You city. Hannah worked with Federal Way for three years to create ' comprehensive recycling, composting, and waste-reduction education programs.Among her accomplishments in Federal Way are: WM Developing and implementing the Clean Cart program, whichsupports commercial successfully reduced contamination in residential recycling. recycling and composting Launching a successful pilot program to increase food scraps efforts, too! collections from residents. In partnership with city staff, facilitating seven community focus "WM outreach staff use groups to seek feedback on outreach materials and methods. Working with more than 50 multifamily property managers many different approaches and complexes in Federal Way to increase recycling and reduce to solve specific challenges contamination. She used multilingual materials and interns to at each property and reach more residents, and designed unique outreach tactics for implement sustainable each property depending on needs. recycling programs." In Federal Way, Hannah used her fluent Spanish to: —Hannah Scholes, Manager, Collaborate with city and county staff on the Recicla Mas pilot WM Public Education and program at Parkway Apartments. Outreach Create recycling decals and posters in Spanish and English. In her new managerial role, Hannah leads a team of education and outreach coordinators who work with businesses, municipalities, and communities to improve materials management practices. Her dw years of experience in program management and community-based social marketing have led to many nuanced and effective behavior- change campaigns. Hannah was a Peace Corps volunteer in Paraguay serving as an Environmental Outreach Technician. In addition to Hannah's commitment to the success of public education and outreach in Federal Way, she manages Denaya Shorter, whose biography is in Section B.2. Denaya will spend 40%of her time working on these programs for the City of Federal Way. ` Your Federal Way team, Denaya Shorter and Hannah Scholes. Federal Way Solid Waste Collection Services PAGE 93 SECTION D Recycle Often . Recycle Right . 0 " Oops " tags facility tours collection guides traditional media sustainability e - newsletter Education & Outreach Twittp " F acebook YouTube wminorthwest . com -- 3C5 Instagram classroom workshops & presentations WM Think Green Recycling and Reuse Events on - site technical assistance SECTION E SECTION E: Base Contract Modifications Submissions contingent on on alternative Contract cannot be reosonobly compared with competing Proposals and shall be considered non-responsive. The City has conducted on industry review process prior to releasing this RFP and has incorporated into the Bose Contract suggested changes (shown os tracked changes) deemed reasonable and in the best interest of the City and its ratepayers. All Proposals shall be based on the Bose Contract (Appendix A) included with the RFP, without alteration;however, Proposers may identify specific Bose Contract provisions that they believe unreasonably affect costs for the City to consider the proposed change. The City is interested in Proposer ideas on potential revisions to the range, containerization and degree of commingling of Recyclobles that minimize contamination and maximize the marketability of collected materials. If o Proposer wishes to propose alternatives to the fully-commingled single cart system contained in the base contract,please do so under this Section E of your proposal. For each Proposer-proposed Bose Contract modification the following format shall be followed to maintain consistency between Proposals: Clearly indicate the reason for the requested change; Whether the proposed change is on integral port of your Proposal or is simply o preference; Propose alternative text;and Provide the rote impact to your Proposal(or"no rote impact"if none) resulting from the proposed change. The listed rote impact shall reflect the annual rote reduction or increase of the proposed modification and shall be identified in dollars with o "+"representing on increase in annual aggregate rates and o "- "representing o decrease in annual aggregate rates. If there is no rote savings or increase associated with the proposed modification, the Proposer shall indicate "no cost impact." The City encourages that any and oll questions specifically regarding Bose Contract language interpretation or the acceptability of alternative approaches be asked during the industry review period to the extent possible period rather than waiting for the RFP question/answer process described in Section 2.3. WM has no exceptions at this time. Federal Way Solid Waste Collection Services PAGE 95 SECTION E THIS PAGE INTENTIONALLY LEFT BLANK J�1 . PAGE 96 Federal Way Solid Waste Collection Services ALTERNATIVES Alternatives Waste Management encourages the city to evaluate its options for the next agreement. Each of the options listed below will accomplish different goals for the city. Alternative #1 : Every-Other-Weekly, Residential Recycling Collection The Base Contract includes weekly residential recycling collection. Under this alternative, recycling collection would be retained at the current level of every-other-weekly. Please provide the monthly rate decrease (-) per residential customer associated with this alternative. Please refer to Form 2 for rote details. Alternative #2: Non-embedded Compostables Collection The Base Contract includes embedded compostables collection for all residential customers. Under this alternative, compostables collection would continue to be subscription based with interested customers signing up for and paying for the additional cost of the service. Please provide (1) the amount to be removed from residential garbage rates; (2) the subscription rate for 32-, 64-, and 96-gallon carts of residential compostables service. Please refer to Form 2 for rote details. Alternative #3: Mandatory Collection The Base Contract anticipates a continuation of non-mandatory collection for all customer sectors. This alternative would shift all customer sectors to mandatory service. Please provide the monthly rate increase (+) or decrease (-) per residential customer associated with this alternative. Please refer to Form 2 for rote details. Alternative #4: Relaxed Collection Vehicle Standard The Base Contract includes requirements for new collection vehicles at the start of the contract term. This alternative provides for a relaxed contract standard that vehicles shall be no greater than 10 years old throughout the life of the contract. Please provide the annual revenue requirement increase (+) or decrease (-) associated with this alternative. WM prefers to deploy o new fleet of low emission collection vehicles. Alternative #5: Expanded Commercial Recycling The Base Contract includes a continuation of the cart-based embedded commercial recycling program. This alternative would include unlimited embedded commercial recycling as described equivalent to the contract services provided for multifamily recycling. Please provide the additional cost of providing unlimited embedded commercial recycling expressed as $X.XX per cubic yard of garbage collected each month (For example, the added cost to a one-cubic-yard container collected once a week would be the proposed amount multiplied by 4.33 [1 yard x 1/week x 4.33 weeks/month]. This amount would be added to the commercial and drop-box rates if this alternative were implemented. Please refer to Form 2 for rote details. Federal Way Solid Waste Collection Services PAGE 97 ALTERNATIVES Alternative #6: City Billing Agent Alternative The Base Contract includes a continuation of contractor billing where the contractor bills customers and receives funds on their own account. Under this alternative, the contractor would provide all customer service and billing functions, but would bill under the name of the City, collect all funds and deposit them in a City utility fund account, and provide appropriate reconciliation. The contractor would be paid "wholesale" rates out of the City's dedicated utility fund. The City would be responsible for setting the"retail"rates charged by the contractor, allowing for bad debt, possibly carving out and paying disposal fees directly to the county, possibly stabilizing ratepayer impacts due to recycling market shifts, and otherwise managing the utility fund and reserves. Please provide the annual change (+/-) in your initial year annual gross revenue requirement, if this billing arrangement were implemented. Please refer to Form 2 for rote details. Alternative #7: Alternative Service Fee Escalation Component - WST The Base Contract includes an aggregate Consumer Price Index escalator. Under this alternative, the BLS CPI sub-category component for Water, Sewer, and Trash would be substituted as the index used to calculate annual service fee escalations. The floor and ceiling limits contained in the draft contract would be retained with this alternative escalator. Please provide the annual change (+/-) in your initial year annual gross revenue requirement if this contract change were implemented. Please refer to Form 2 for rote details. Alternative #8: Alternative Service Fee Escalation Component - 3.5% The Base Contract includes a Consumer Price Index escalator. Under this alternative, instead of a CPI index, a flat 3.5% increase would be used to calculate annual service fee escalations. Please provide the annual change (+/-) in your initial year annual gross revenue requirement if this contract change were implemented. Please refer to Form 2 for rote details. Alternative #9: Quarterly Residential Customer Billing The Base Contract provides for monthly residential customer billing. Under this alternative, instead of monthly billing, the current practice of quarterly billing would be continued. Please provide the monthly change in residential customer rates if billing frequency is reduced to quarterly. Please refer to Form 2 for rote details. J`�1 . PAGE 98 Federal Way Solid Waste Collection Services FORM 1 Form 1 : Cover Sheet and General Information Federal Way Solid Waste Collection Services PAGE 99 THIS PAGE INTENTIONALLY LEFT BLANK �IrJ�Ju. PAGE 100 Federal Way Solid Waste Collection Services WASTE MANAGEMENT OF WASHINGTON, INC. FORM 1 • PAGE 1 OF 2 Form 1 COVER SHEET AND GENERAL INFORMATION Entity Name: Waste Management of Washington, Inc. Home Office Address: 720 4`" Avenue, Suite 400, Kirkland, WA 98033 Washington Business Address: 720 4`" Avenue, Suite 400, Kirkland, WA 98033 Website Address: www.wmnorthwest.com Name, Title, Address, Telephone Number, Fax Number and E-Mail Address of the person to be contacted concerning the Proposal: Laura Moser, Public Sector Manager 701 2nd Street NW Auburn, WA 98001 Telephone: (253) 804-5730 Fax: (253) 804-6654 Email: Imoser(cbwm.com If Applicable, Name of the Parent Company: Waste Management Holding Home Office Address, Telephone Number and Website Address of the Parent Company: Waste Management, Inc. 1001 Fannin, Suite 4000 Houston, TX 77002 Telephone: (713) 512-6200 Website: www.wm.com Describe the parent company's relationship with the Proposer: Waste Management of Washington, Inc., a Delaware Corporation, is a wholly-owned subsidiary of Waste Management Holdings, Inc., a Delaware Corporation, which in turn is wholly-owned by Waste Management, Inc., a Delaware Corporation. If applicable, does the person signing the documents have the authority to sign on behalf of the Proposer? X Yes No Form 1—Cover Sheet and General Information 1 January,2019 WASTE MANAGEMENT OF WASHINGTON, INC. FORM 1 • PAGE 2 OF 2 Names of Companies that will share significant and substantive responsibilities with the Proposer in performing services under the Contract: Cedar Grove Composting 7343 E. Marginal Way S. Seattle, WA 98108 Telephone: (206) 832-3000 Fax: (206) 832-3030 Attach to this form, and number appropriately, documentation showing that the Bidder is duly organized and validly existing as a corporation or partnership in good standing. Please see attached documentation. Form 1—Cover Sheet and General Information 2 January,2019 WASTE MANAGEMENT OF WASHINGTON, INC. FORM 1 Delaware Page i The First State I, JEFFREY W. BULLOCK, SECRETARY OF STATE OF THE STATE OF DELAWARE, DO HEREBY CERTIFY "HASTE HANAGEMENT OF WASHINGTON, INC., IS DULY INCORPORATED UNDER 2-rX LAWS OF THE STATE OF DELAWARE AND IS IN GOOD STANDING AND HAS A LEGAL CORPORATE EXYSTENCE SO FAR AS THE RECORDS OF THIS OFFICE SHOTE, AS OF THE TENTH DAY OF SEPTET-MER, A.D. 2029. AND I DO HEREBY FURTHER CERTIFY THAT THE ANNUAL REPORTS HAVE BEEN FILED TO DATE. AND I DO HEREBY FURTHER CERTIFY THAT THE ERANCHISE TAXES HAVE BEEN PAID TO DATE. 7309994 8300 j Authentication:203399295 5114 20186568745 Date:09-10-18 rou may verify this certificate online at carp detaware gav/authver 5html ',HASTE %1ANACE%1ENT OF',NASHINGTON, INC. FOR%', 1 �tylf�p STATES aF ,14f StA v o 4 7 Qt bye of - .� !gyp Secretary of State 1,K1M WYMAN,Secretary of state orthe State of Washington.and custodian of its seal,hereby issue this CERTIFICATE OF RECISTRAT1ON OF WASTE MANAGEMENT OF WASHINGTON,INC. 1 CERTIFY that the records on file in this office show that the above named entity was registered under the laws of the State of Washington and that its public organic record was filed in Washington and became effective on 05119/1999. 1 FURTHER CERTIFY that the entity's duration is Perpetual,and that as of the dale of this certificate,the records of the Secretary of State do not reflect that this entity has been dissolved. I FURTHER CERTIFY that all fees,interest,and penalties owed and collected through the Secretary of State have been paid. I FURTHER CERTIFY that the most recent annual report has been dcliversd to the Secretary of State for filing and that proceedings for administrative dissaltnion are not pending. Issued pate: 03/3012018 UBI Number. 601 415 286 Nome Jurisdiction: 9E STATAI Q Given under my hand and the Seal of the State �+ of Washington at Olympia,the State Capital 71 x t�iD C} Kim Wyman,Secretary of State date Issued;03/30/2018 L-I + FORM 2 Form 2: Price Proposal Please See Attached Envelope Federal Way Solid Waste Collection Services PAGE 105 wwUM, FORM 2 THIS PAGE INTENTIONALLY LEFT BLANK �IrJ�Ju. PAGE 106 Federal Way Solid Waste Collection Services FORM 3 Form 3: Contractor's Proposal Deposit Surety Bond Federal Way Solid Waste Collection Services PAGE 107 wYJM, FORM 3 THIS PAGE INTENTIONALLY LEFT BLANK �IrJ�Ju. PAGE 108 Federal Way Solid Waste Collection Services WASTE MANAGEMENT OF WASHINGTON, INC. FORM 3 PAGE 1 OF 4 Form 3-CONTRACTOR'S PROPOSAL DEPOSIT SURETY BOND to the City of Federal Way,Washinpton We, Waste Management of Washington, Inc. as Principal, existing under and by virtue of the laws of the State of Washington and authorized to do business in the State of Washington, and Lexon Insurance Com an as Surety,organized and existing under the laws of the state of Tem are held and firmly bound unto the City of Federal Way, a Washington municipality, as Obligee, in the penal sum of$25,000.00,forthe payment of which weyointly and severally bind ourselves, and our legal representatives and successors. WHEREAS,the Principal has submitted a proposal for solid waste collection to the City of Federal Way. NOW THEREFORE, the condition of the obligation is such that if the Obligee shall accept the proposal of Principal and make timely award to the Principal according to the terms of the RFP documents;and the Principal shall,within ten days after notice of the award,exclusive of the day of notice, enter into the Contract with the Obligee and furnish the contractor's bonds (performance and payment bonds) with Surety satisfactory to the Obligee as specified in the City's RFP and draft contract,then this obligation shall be null and void;otherwise if the Principal fails to enter into the Contract and fails to furnish the contractor's bonds within ten days of notice of award, exclusive of the day of notice,the amount of the proposal deposit shall be forfeited to the Obligee, payable by the Surety; but in no event will the Surety's liability exceed the face amount of this proposal security bond. This bond may be executed in two original counterparts, and shall be signed by the parties' duly authorized officers. This bond will only be accepted if it is accompanied by a fully executed and original power of attorney for the officer executing on behalf of the Surety. PRINCIPAL (CONTRACTOR) SURETY Lexon Insurance Company Wa Managemen7o, ashington, Inc• Ac.- 04/15/2019 Principal Sig a Date Surety Signature Date ` 179 Theresa Pickerrell Printed Name Printed Name Courtney A.TIPPY Attorney-in-Fact Ano— PFesldont $9111 SOCrOtAry ThTa-- Title Name, address,and telephone of local office/agent of Surety Company is: Acrisure LLC dba Smith Manus—2307 River Road Suite 200 Louisville KY 40206 Appendices January,2019 WASTE MANAGEMENT OF WASHINGTON, INC. FORM 3 - PAGE 2 OF 4 POWER OF ATTORNEY Lx- 11 078 Lexon Insurance Company KNOW ALL MEN BY THESE PRESENTS,that LEXON INSURANCE COMPANY,a Texas Corporation,with its statutory home office in Austin. Texas, does hereby constitute and appoint: Brook T. Smith, Raymond M. Hundley, Jason D. Cromwell, James H. Martin, Barbara Duncan,Sandra L. Fusinetti,Mark A. Guidry,Jill Kemp, Lynnette Long,Amy Meredith, Deborah Neichter,Theresa Pickerrell,Sheryon Quinn, Beth Frymire, Leigh McCarthy, Michael Dix, Susan Ritter its true and lawful Attomey(s)-In-Fact to make,execute, seal and deliver for,and on its behalf as surety,any and all bonds,undertakings or other writings obligatory in nature of a bond. This authority is made under and by the authority of a resolution which was passed by the Board of Directors of LEXON INSURANCE COMPANY on the 1st day of July,2003 as follows: Resolved,that the President of the Company is hereby authorized to appoint and empower any representative of the Company or other person or persons as Attomey-In-Fact to execute on behalf of the Company any bonds,undertakings,policies,contracts of indemnity or other writings obligatory in nature of a bond not to exceed$10,000,000 00 Ten Million Dollars,which the Company might execute through its duly elected officers, and affix the seal of the Company thereto. Any said execution of such documents by an Attorney-In-Fact shall be as binding upon the Company as if they had been duly executed and acknowledged by the regularly elected officers of the Company.Any Attorney-In- Fact,so appointed,may be removed for good cause and the authority so granted may be revoked as specified in the Power of Attorney. Resolved, that the signature of the President and the seal of the Company may be affixed by facsimile on any power of attorney granted,and the signature of the Assistant Secretary,and the seal of the Company may be affixed by facsimile to any certificate of any such power and any such power or certificate bearing such facsimile signature and seal shall be valid and binding on the Company. Any such power so executed and sealed and certificate so executed and sealed shall,with respect to any bond of undertaking to which it is attached, continue to be valid and binding on the Company. IN WITNESS THEREOF.LEXON INSURANCE COMPANY has caused this instrument to be signed by its President,and its Corporate Seal to be affixed this 22nd day of June,2018. LEXON INSURANCE COMPANY otpe-0--In BYBrian Beggs President ACKNOWLEDGEMENT On this 22nd day of June,2018,before me,personally came Brian Beggs to me known,who be duly swum,did depose and say that he is the President of LEXON INSURANCE COMPANY,the corporation described in and which executed the above instrument;that he executed said instrument on behalf of the corporation by authority of his office under the By-laws of said corporation. 111171`ryel' `11�1`t0.,..!1g4+,� AMY TAYLOR serS Notary Public-slate of Tennessee BY Davidson Coumy Amy kylor ? My Commission Expires 07-08-19 NotaroPublic CERTIFICATE 1, the undersigned, Assistant Secretary of LEXON INSURANCE COMPANY, A Texas Insurance Company, DO HEREBY CERTIFY that the original Power of Attorney of which the forgoing is a true and correct copy,is in full force and effect and has not been revoked and the resolutions as set forth are now in force. t Signed and Seal at Mount Juliet,Tennessee this t� Day of ,20 moo, SEAL BY _ 4 tr Andrew Smith Assistant Secretary ea+• "WARNING:Any person who knowingly and with Intent to defraud any insurance company or other person,flles and application for Insurance of claim containing any materially false Information, or conceals for the purpose of misleading, Information concerning any fact material tharata, commits a fraudulent insurance act,which is a crime and subjects such person to criminal and civil penalties." WASTE MANAGEMENT OF WASHINGTON, INC. FORM 3 PAGE 3 OF 4 Lexon Insurance Company 10002 Shelbyville Road, Suite 100 Louisville, KY 40223 Date: April 15,2019 To: City of Federal Way 33325 86 Ave. S. Federal Way, WA 98003 Principal: Waste Management of Washington,Inc. Bid Date: April 15,2019 Description: Garbage,Recyclables,and Compostables Collection Dear Sir/Madam: We, Lexon Insurance Company hereby agree that in the event an award is made to Waste Man_agement_of Washington. Inc_ on the project as captioned, we will execute the necessary Performance and/or Payment Bonds that may be required. Sincerely, Lexon Insurance Company Theresa Pickerrell Attorney-in-Fact WASTE MANAGEMENT OF WASHINGTON, INC. FORM 3 - PAGE 4 OF 4 POWER OF ATTORNEY Lx- 110.78 Lexon Insurance Company KNOW ALL MEN BY THESE PRESENTS,that LEXON INSURANCE COMPANY,a Texas Corporation,with its statutory home office in Austin, Texas, does hereby constitute and appoint: Brook T. Smith, Raymond M. Hundley, Jason D. Cromwell, James H. Martin, Barbara Duncan,Sandra L.Fusinetti, Mark A. Guidry,Jill Kemp, Lynnette Long,Amy Meredith,Deborah Neichter,Theresa Pickerrell, Sheryon Quinn, Beth Frymire,Leigh McCarthy, Michael Dix,Susan Ritter its true and lawful Attomey(s)-In-Fact to make,execute,seal and deliver for,and on its behalf as surety,any and all bonds,undertakings or other writings obligatory in nature of a bond. This authority is made under and by the authority of a resolution which was passed by the Board of Directors or LEXON INSURANCE COMPANY on the f st day of July,2003 as follows: Resolved,that the President of the Company is hereby authorized to appoint and empower any representative of the Company or other person or persons as Attorney-In-Fact to execute on behalf of the Company any bonds,undertakings,policies,contracts of indemnity or other writings obligatory in nature of a bond not to exceed $10,000,000.00 Ten Million Dollars,which the Company might execute through its duly elected officers,and affix the seal of the Company thereto Any said execution of such documents by an Attomey-In-Fact shall be as binding upon the Company as if they had been duly executed and acknowledged by the regularly elected officers of the Company. Any Attomey-In- Fact,so appointed,may be removed for good cause and the authority so granted may be revoked as specified in the Power of Attorney. Resolved, that the signature of the President and the seal of the Company may be affixed by facsimile on any power of attorney granted,and the signature of the Assistant Secretary,and the seal of the Company may be affixed by facsimile to any certificate of any such power and any such power or certificate bearing such facsimile signature and seal shall be valid and binding on the Company Any such power so executed and sealed and certificate so executed and sealed shall,with respect to any bond of undertaking to which it is attached, continue to be valid and binding on the Company. IN WITNESS THEREOF, LEXON INSURANCE COMPANY has caused this instrument to be signed by its President,and its Corporate Seal to be affixed this 22nd day of June,2018. LEXON INSURANCE COMPANY dIs SEAL* BY r � •rte Brian Beggs President ACKNOWLEDGEMENT On this 22nd day of June,2018,before me,personally came Brian Beggs to me known,who be duly swam,did depose and say that he is the President of LEXON INSURANCE COMPANY,the corporation described in and which executed the above instrument;that he executed said instrument on behalf of the corporation by authority of his office under the By-laws of said corporation. t� AMY TAYLORL"qoje Nulary Public,Stale of Tennessee BY = Davidson Courcy Amy kylor �'. My Commission Expires 07-09-19 Notal PUbIIC CERTIFICATE 1, the undersigned, Assistant Secretary of LEXON INSURANCE COMPANY, A Texas Insurance Company, DO HEREBY CERTIFY that the original Power of Attorney of which the forgoing is a true and correct copy,its in full force and effect and has not been revoked and the resolutions as set forth are now in force. Signed and Seal at Mount Juliet,Tennessee this t C7h Day of l 20 �� � BY 6� p'S E AAndrew Smith . dr. r Assistant Secretary T rf OF y** "WARNING:Any person who knowingly and with intent to defraud any insurance company or other person,files and application for Insurance of claim containing any materially false Information, or conceals for the purpose of misleading, Information concerning any fact material thereto, commits a fraudulent insurance act,which Is a crime and subjects such person to criminal and civil penalties." FORM 4 Form 4: Identification of Performance Security Federal Way Solid Waste Collection Services PAGE 113 I �IYJtJ1�. FORM 4 THIS PAGE INTENTIONALLY LEFT BLANK �IrJ�Ju. PAGE 114 Federal Way Solid Waste Collection Services WASTE MANAGEMENT OF WASHINGTON, INC. FORM 4 PAGE 1 OF 1 Form 4 IDENTIFICATION OF PERFORMANCE SECURITY If the Proposer is awarded a Contract on this Proposal, the surety or other financial institution that provides the letter of credit or other performance guarantee shall be: Lexon Insurance Company whose address is 10002 Shelbyville Road, Suite 100, Louisville _ Kentucky 40223 , whose Street City State and Zip Code telephone number is 615 553-9500 and website address is httos://www.sompo-intl.com/ Form 4-Identification of Performance Security 1 January,2019 FORM 4 THIS PAGE INTENTIONALLY LEFT BLANK �IrJ�Ju. PAGE 116 Federal Way Solid Waste Collection Services FORM 5 Form 5: Certification of Proposal — Declaration and Understanding Federal Way Solid Waste Collection Services PAGE 117 �IYJtJ1�. FORM 5 THIS PAGE INTENTIONALLY LEFT BLANK �IrJ�Ju. PAGE 118 Federal Way Solid Waste Collection Services WASTE MANAGEMENT OF WASHINGTON, INC. FORM 5 • PAGE 1 OF 3 Form 5 CERTIFICATION OF PROPOSAL- DECLARATION AND UNDERSTANDING Proposer's Declaration and Understanding The undersigned Proposer declares that the only persons or parties beneficially or financially interested in this Proposal are those named herein; that this Proposal is, in all respects, fair and without fraud; that it is made without collusion; and that the Proposal is made without any connection or collusion with any person submitting another Proposal in connection with this RFP. The Proposer declares that this Proposal is genuine and not made in the interest of or on behalf of any undisclosed person, firm or corporation; this Proposal is not submitted in conformity with any agreement or rules of any group, association, organization or corporation; the Proposer has not directly or indirectly entered into any agreement, induced or solicited any other Proposer to submit a false or sham Proposal; the Proposer has not solicited or induced any person, firm or corporation to refrain from Proposing; the Proposer has not sought by collusion, fraud, deceit or any unlawful act to obtain for itself any advantage over any other Proposer or over the City; and Proposer has not otherwise taken any action in the restraint of free competitive proposals in connection with the Services for which this Proposal is submitted. The Proposer declares that it has familiarized itself with the nature and extent of the Base Contract, the existing solid waste collection services, all local conditions and all other relevant facilities, properties, laws and regulations that in any manner may affect cost, implementation, progress, performance or furnishing of the Services. The Proposer has satisfied itself as to the services and equipment to be provided, including the fact that the description of the services and equipment is brief and is intended only to indicate the general nature of the Services, and that this Proposal is made according to the provisions and under the terms and conditions of the Base Contract, which fully and completely incorporated into this Proposal by this reference. The Proposer further acknowledges that it has satisfied itself as to the nature and location of the solid waste handling services, the general and local conditions, particularly those bearing on the availability of equipment, access, recycling and compostable material markets, disposal fees, availability of labor, roads, and the uncertainties of weather or similar physical conditions in the City, the character of equipment and facilities needed to execute the Services, and all other matters that may in any way affect the Services or the cost thereof under the Base Contract. The Proposer further acknowledges that it has satisfied itself as to the character, quality and quantity of information provided by the City regarding the existing solid waste collection services and solid waste system, and the Proposer has adequately investigated the City's customer base and any additional information that may be provided by the City. Failure by the Proposer to acquaint itself with the physical conditions of the City's customer base and all available information shall not relieve it from responsibility for properly estimating the difficulty or cost of successfully performing the Services and providing the equipment required under the Contract. Form 5—Cert.of Proposal—Dec.of Understanding 1 January,2019 WASTE MANAGEMENT OF WASHINGTON, INC. FORM 5 • PAGE 2 OF 3 The Proposer warrants that, as a result of its examination and investigation of all the data referenced above, it can execute the Services in a good, timely and workmanlike manner and to the satisfaction of the City. The City assumes no responsibility for any representation made by any of its officers, employees, representatives, or agents during or prior to the execution of the Contract, unless (1) such representations are expressly stated in the Contract; and/or (2) the Contract expressly provides that the City assumes the responsibility. The Proposer has given the City written notice in a timely manner of all conflicts,errors,omissions or discrepancies that it has discovered in the Proposal Documents and the written resolution thereof by the City is acceptable to the Proposer. Contract Execution, Performance Guarantees and Insurance If this Proposal is accepted, the Proposer proposes and agrees to enter into a Contract with the City, in the form provided in the Proposal Documents and as revised via subsequent addenda, to provide services and equipment ("Services") as specified or indicated in the Base Contract for the prices and during the time period indicated in this Proposal and in accordance with the other terms and conditions of the Base Contract. The Proposer accepts all of the terms and conditions of the Proposal Documents, including, without limitation, those dealing with the disposition of Proposal security. This Proposal will remain subject to acceptance until 180 days following Proposal submittal. The Selected Proposer shall sign and submit the Contract with the appropriate performance security and proof of insurance acceptable to Federal Way within five (5) days of City Council approval of the Contract with the successful Proposer. Self-Reliance The Proposer acknowledges that the information contained in this Proposal represents its understanding of the City's existing solid waste collection services, terrain, streets, alleys, container locations, recycling and compostables markets, and other conditions that could affect the costs or operational efficiencies of fulfilling the Contract. In preparing this Proposal, the Proposer acknowledges that it is solely responsible for its Proposal and that it has relied on its own investigation and research. Start Of Services And Contract Term If awarded a Contract, the Proposer agrees to commence all Services under the terms and conditions of the Contract on September 1, 2020 and to continue providing services throughout the term of the Contract as specified therein. Form 5—Cert.of Proposal—Dec.of Understanding 2 January,2019 WASTE MANAGEMENT OF WASHINGTON, INC. FORM 5 • PAGE 3 OF 3 Unit Price Proposer proposes to invoice and collect payments of the Contract charges (rates), as set forth under the provisions of the Base Contract. Proposer charges (rates) may be adjusted upward or downward solely as provided in the Base Contract. Generally, the Proposer shall be responsible for all real (non-inflationary) cost increases, and may benefit from any real cost decreases, except as specifically agreed to in the Contract. Proposer agrees that the per-unit served price and the price adjustments represent a reasonable measure of the labor and materials required to provide the Services, including allowances for overhead and profit, and applicable taxes, fees and surcharges for such services. Prices shall be given in U.S. dollars and cents. Compliance with Process Integrity Requirements Proposer hereby certifies it and its employees, officers, and officials have complied with the Process Integrity Requirements as described in Section 2.16 of the RFP and further agrees to comply with those Guidelines during the Proposal evaluation process. Addenda The Proposer below lists and acknowledges receipt of all Proposal Documents and of the following addenda: Addendum Number Date Addendum # 1 February 6, 2019 Addendum #2 February 26, 2019 Addendum #3 March 14, 2019 Proposer agrees that all Addenda issued are part of the Contract, and Proposer further agrees that its Proposal includes all Addenda. Form 5—Cert.of Proposal—Dec.of Understanding 3 January,2019 FORM 5 THIS PAGE INTENTIONALLY LEFT BLANK �IrJ�Ju. PAGE 122 Federal Way Solid Waste Collection Services WASTE MANAGEMENT OF WASHINGTON, 1K. FORM 5• PAGE 1 OF 2 Identification and Authorization The name of the Proposer submitting this Proposal is: Waste Management of Washington, Inc. Doing business at: 720 4th Avenue Suite 400 Street Kirkland WA 98033 City State Zip Code which is the address to which all communications concerning this Proposal and the Contract will be sent. The names of the principal officers of the corporation submitting this Proposal, or of the partnership, or of all persons interested in this Proposal as principals are as follows: Jason Rose Waste Management 425-814-7831 hose@wm.corr: Adam Winston Waste Management 503-493-7858 winston@wm.com Mary Evans Waste Management 425-814-7844 mevans4@wm.com If the Proposer is a partnership, attach to this form and number appropriately a copy of its partnership agreement. If the Proposer is a corporation,attach to these form copies of its Articles of Incorporation, bylaws and Certificate of Good Standing, as certified by the Secretary of the Board of Directors. If Sole Proprietor or Partnership IN WITNESS hereto the undersigned has set its hand this day of , 2019. Signature of Proposer Title Identification and authorization 1 January, 2019 WASTE MANAGEMENT OF WASHINGTON,INC. FORM 5 • PAGE 2 OF 2 If Corporation IN WITNESS whereof the undersigned corporation has caused this instrument to be executed by its duly authorized officers this 15"0 day of / , 2019. Waste Management of Washington, Inc. Nae f Corporation 4�r By Area Director, Public Sector Solutions Title RR J Attest (Authorized Officer) Identification and Authorization 2 January, 2019 WASTE MANAGEMENT OF WASHINGTON, INC. FORM 5 WASTE NIANAGEi LENT OF WASHINGTON, INC. WRITTEN CONSENT OF THE BOARD OF DIRECTORS The undersigned, being all the Directors of Waste Management of Washington, Inc., a Delaware corporation ("the Company"). hereby consent to the adoption of the following resolution without the necessity of holding a meeting of the Board of Directors of such corporation, such resolution to have full force and effect as if adopted at a meeting of the Board of Directors of the Company duly called and held: RESOLVED, that Mary Evans (Area Director of Public Services), or any officer of the Company be, and hereby is authorized, following compliance with appropriate corporate policies and procedures, to execute by and on behalf of the Company any and all agreements, instruments, documents or papers, as they may deem appropriate or necessary, pertaining to, or relating to City of Federal Way Garbage & Recyclables & Compostables Collections, and that any such action taken to date is hereby ratified and approved. IN WITNESS WHEREOF, the undersigned have executed this consent effective this 22nd day of February, 2019. o«vsgn.a by, ,14• Courtney appy, Director oacus�ned try. Jason 9. Rose, Director WASTE MANAGEMENT OF WASHINGTON, INC. FORM 5 CERTIFICATE OF AUTHENTICITY 1, Andrew M. Kenefick,hereby certify that I am Assistant Secretary of Waste Management of Washington, Inc.,a Delaware corporation(the"Corporation"). Attached hereto are correct and authentic copies of: 1. Articles of Incorporation(and amendments thereto)of the Corporation; 2. By-Laws of the Corporation; 3. Certificate of Good Standing issued by the Washington Secretary of State; and 4. Certificate of Good Standing issued by the Delaware Secretary of State. Dated: February z--) , )Ol g Andrew M.Kenetick Assistant Secretary WASTE MANAGEMENT OF WASHINGTON, INC. FORM 5 SECRETARS OF 5TAT8 01WITCH OF CORPORATIONS FILEC 0900 Ari 09/15/1992 922605014 - 23O9994 Certifleate of imrp0117adw Of WASHINGTON WASTE HA[lUNG & RECYCLING, INC FWLST. no name of the corporation is Washington Waste IIavlinj a< Recyclln& Inds SECOND. Tice address of itsoffice in the State of Delaware is The Corporation Trost Center, 1209 Orange rn the Cty of Wilmlastoa, Coumy of New Cude. The same of Its region-ed anent at such address is The Corporation Trust Comports, THIM The nasus of the bwimmo cc purposes to be conducted or promoted Is to ettgaga in any lawful act or activity for which corporations may be oqW i:ed under the C3esteral Corporation Law of Delawam FOURTH. The total number of shares of all daises of stock whlch the corporation shall two wA*dty to amts is oars thousand (1,000)shares, all of which shall be common :toot having a par value of 51.00 pat share. REITs The aam*and nulling &ddress of the incorporator of the corporation is: Howard L Kruse 3043 Butterfield Road Oak Brook 1L 60321 S1Jt:TI-J. 11* original by4aws of the corporation shall be adoptod by the incorporator. Thereafter, in furtherance and not in lirWtation of the powers conferfod by statute, the bond of directors is expressly authorized, from time to time, to make, after, or repeal the bylaws of the corporation. SEVENTH. Meetl>rtgt of sloddmidwr may W hold within or without the State of Delaware„ as the by-laws may provide. The booiu of the corporation may be kept (subject to any prwidwt contained to the statutes) wbide the State of Delaware at such plue or plans as may be designated groat lots to time by the board of directors or in the by-larva of the eorporatiam Flections of directors need not be by written ballot unless ibis bylaws of the corporation shall so provide. EIGHTH. A director of the corporation shall not be personally liable to the corporation or JfA stockholders for monetary damt>ges for breath of fiduciary duty as a director, accept to the cdeot provided by applicable law (i) for any breach of the director's duty of loyalty to the corporn0oa or its stoclLhoiders, (ii) for acts or omissions not in food faith or which involve intentional misconduct or a knowing violation of law, (iii) purmant to Section 174 of the Delaware General Corporation Law, or (iv) for say transaction from which the director derived an improper personal benefit. Each person who is or was a director or officer of the corporation, and each person who serves or WASTE MANAGEMENT OF WASHINGTON, INC. FORM 5 ssrvtd at ttta request of the corporation as a director or ofllcer (or eguivaleal) of arwam eruMd a, =hail be indertstrlhed by the corporations to the fullest =tent authorised by the Oanaral Catporation Lsw of Dekware as it may be in affect from time to time, except as to sM action, slut or proceeding brou;bt by o c on beW of such director or *tam wit2totst prior approval of the Board of Directors. N>; ffH. Wbenssw a CmIpramise or UMPMUR is prcposad between this corporation and is creditors or ashy crass of them and/or batwwo this co tion and its stockholders or uW class of 0*2!6 wV court of squitable jnkisdiction widdn the State of Dshwarommaa,yr, on the application in a messy way of this corporation or of arty creditor or stockholdar tltareof or on the application of &' rCC8her or receivers appointed dos this corp+ustioa Und+sa' the provi 2010 of section 291 of Tide 8 of the Delaware Code ou on the application of trustees in dimoiution or of anal receivor or receivers appoinrtsd for thb corporation under t2re prravitiomr of section 279 of Title 8 of the Delawar+v Coda, order a meatirtg of the croM m or ciw of creditors, and/or of the stockholders or class of stoclncoldm of this corporation, as the case may be, to be sus=omd in mch mane as the said cruR direct=. if' a majority in rntmber reprerentiftg threo-fourth= its value of rho creditors or ci'w of creditors, atsd/or of the stockholders or data of stockholders of this corporativtt„ as the case may be, agm to any comprotaile or arms emem and to any rtmasdzation of rhes corporation w consequence of nx h comprontlse or arr 4acrmm the said compromise or enwiement and the said reorganisation shall, if sanctioned by the wu-t to which the xald application bas been made, be binding on all the credtters or clasp of creditors, ansdlor an all the stockholders or clan of atochholders, of this corporstion, as the use may be, and also an ibis corporation, TENTH. ne corporatists resarves the right to amend, alter, change, or repeal any provision watahmd in this certificate of iaeorpuratiom in rises mamror now or haroafter prescnibed by statute, and all rights conferred upon stockholders herein we granted sub*1 to this reservation. THE UNDERSIGNED, being the incorporator herclabefore nam4 for the purpose of forming a corporation purm=t to the General Corporation I.aw of the State of Delaware, does urate this certificate, hereby declaring and catrr!Wz that this is his act acrd deed and the facts herein stated are true and accordingly has hereunto set his hand this 10th day of Septunber 2992. X'Z'4000, lfowbrd L Knm% rrcorporetor WASTE MANAGEMENT OF WASHINGTON, INC. FORM 5 —DEC-20-98 HOPE 07:65 ?ff MR M 734-1450 FAX % 3DM1478 mrs or=a" 19=60"or SUN arnsrcrr or ro vwAr=w rrua ostao sw JZ/mm ADissoxts - raassis ClIX11 CATK Op AMODM'f3fVT OF CK"MCATZ Op mco"OPATMN OP wASwam WASTE 9AOLM&RECYCLING,M WwlbVcm Woo Hader xW by vimm s d�� Oeasral�Law Of ltw uc Of " 9.docs hmb7 ca*is fbf]a m 1. The wandmraut to dw Catpmdao's ca ft"of baa id hm ba" wss duly edoptod in veldt tba psoric of 8eoti w 242 sad 228 of kite (3tst" Cmparsdm Lvw of uta swe of Defswao to d hub=cataamolod co and aftrind by the ale * hhwcw dodttad to vale by wrimm vo:x"! ON is k=gbm WA the ptm►lsloas of SaWon 228 of dw Ciu=W CatpaaLsw o(ft St*ofVdnftra 2. ANcb l of the cwr mNorti Carttliosts of I =porsdoo is amsadod w mw as foIIOW rm ttama of the cmpondw Is waste UN23=011 of wuhlast^ fna /.Le'Cwrwom�O1 M {N��V .-fir.^" /WHM' OV,mid mpandw ba cmed tWs Card&&W to be gpod th dBy of Dmmbw,1999. Aft—a Robert 0.SW*so%vloe Pftddat Aedpd iLl B dti. WASTE MANAGEMENT OF WASHINGTON, INC. FORM 5 AXIEMED AND RSSTATM BY-LAWS OF Wanda MatWgLoent of Washlrtat9a,tnc (awdnaRer esoed the"Corpertadoi") ARTICLE I OFFICES section 1. Registtsted OFllee. The registered offScm of the Corporation shall be c/o CT Coq*mdon System, 1209 Orange Street,Wltmiagtaa,Delaware IMI. section 2, Other Offices. The Corporation may also have offices at suab other pinus both within and without the State of Dehtware as the Board of Directors stray from time to date determine. ARTICLE 11 MEEI1NOS OF STOCKHOLDERS Se dod 1. Flare of Meeh. Meetings of the smcldt A&n fbr the election of directors or for any other putpose shall be bele!at such time and place, eiitber within or without the Stale of Deftwarn, as skt n be designated from trine to timer by the Boud Of Directors utd StatOd ip the notice of the or in a duly executed wntimr of notice thereof. Sex*m 2. Annual Meetings. The a=W meetiags of stockholders shall be hdd on titch date anti m such time U shall be desigmued herr time 10 dme by the Bard of Dinectan and stated in the notice of the meeting, at which nneetings the stodthoWm ahsn elect directors end transact sttcb other busloess as may properly be broxtgbt before the race g. Written notice of each aantted mating stating the place,date and bone of the mooting shalt be given to each stockholdet entitled to vote at such rooting rat less than tan(10)nor more than slaty(60)days before the data of the Section 3. Suet W MNLinatrl . Special s Of stoCkbddets tasy be called by the President or the Board of Dirsetors. Notim of a speeisl aneedq stWq the piece,due and boor of the nrea'dtrg and the purpose or parposes for which the meettag is called shall be given not less dears feu(10)nor moa than sixty (60)days baton the date of the meet4 to each stocidwkier en ddw to vote at Sucb meettag. t 4. QxMM,Ad#ournrtretnt. Exxpt as otherwise provided by law or by the CertUlcm of laco9xn io% the boiden of a tmjority of the cardial stock issued and oatssawting ud eatialed to vote theroat, pre aezti Its peusem or represented by proxy.shao taoosdmw a tpton=at all meet'up of the stockholders for the mmuctba of Mims, If. however, sorb giro=shall not be prmu or represented at any meeting of the ttockhoiders, the stockcbolders entitled to vote thereat,present In person or represented by proxy,sban Lave power to adjourn the meeting Froth timet io timpe, without nW=of any such adjourned meedog other tum amtOxmcemem of the time aid place tbereaf a the meetiq u which the adjoutmntrai is taken, unbi a quorum ssdail be present or rep'resetucd Additionally, the chairrtars of the meeting shell have power to adjourn,postpoow,or recess the mating from time to Limo,without notice other than atuwtuucetrtenrt at the meeting of the tune and place of the adjourned,postponed,or mussed meeting.At any Stich adjmuaed at which a tgronun shall be present or repnmeamd, any business may be tramacted which might have been mensacted at the meeting as originally noticed, if the adjburaMent is for more than thirty(30)days.or if aper the adjoumament a new record date Is tilted for the adj�netting, a notice of the &*uroed ameti ng shalt be given to each stoekbokk7 cotdded to vote at the meeting. Section 3. Votlnx. Unions otherwise rogrdiraf by raw, Lire Cerdficam of IocorpOrstion or tbesta Bylaws,(i)any question brought before any meeting of atoc bolticrs at which a ttuorwa is prem shall be decided by the vote of the holders of a majority of the outstanding shotes of stock rt prtsentt d and enu tied m vote thereon Lod (ir)each stockbokier represented at a meeting of stockholders shall be etndW to cast one vote for each share of the capital stock eadded io vote thereat held by sucb stociduAder. Such votes any be cast in person or by proxy but no proxy Page 1 of 10 WASTE MANAGEMENT OF WASHINGTON,INC. FORM 5 shall be voted on or alta thm(3)years ftvm Jas data, unless such proxy provides for a loW period. Tbe Board of Director,, in Its discretion, or the ofilcer of the Corporuion presiding at a meeting of stockhWdess, in his ct9sstedion, may mph that ally votes cast at such matting shall be cau by wriam ballot. Seethe 6. List of Stoc holders Endued to Vote. The Mer of the Cotpamdoc wbo has charge of the stock ledger of the Corporatkm sban paapare and maim, at least tea (10) days before every meeting of smkbolders, a complete list or the stocicbplders eudded to vote at the meeting, a malted to alphabetical order, and showing the address of cub surckboMers and the m:mber of slyarzs rr gluered in the name of each stockbo*r. Szmh 119 5ha11 be open to the cx of arty sWkholder, ror any purpose gencarte to the meating, Herring ordiamy bminess bouts, for a period of at ka n to(t 0)days prior to the meeting at the priocipat ph=of beainosa of the Corporxdoa, The Ust Shall also be prvds>ad and ltepl u the time and phM of the meethtg calm; ate whole time tbamd, std may be inspected by any mockhokler of the Corporadoo wbo Is preunl.. Sectkm 7. Stock kegMck ia , The stodw of the Corporation shill be thewho am only ovWm=as to ware the stocleboldem etttittod to exAmbm the stock kdgtr, the fiat required by Secdoo 6 of thb Articks U of the boolm of lite Coapotatloo,or to vote In person or by proxy at any meedna of stockholders. ARTICLE III D11i.8C1'OR5 Secdon 1. Nor_and Ekctkm of Directors. The busiaen and af>btlrs of the Corporation sball be managed by cc under the dk=$on of it Baud of Directors consisft of one or more directors, the exact member of thr=um to be determined from time to time by resokudam adopted by the affimMve vote of a majority of the dheckn thea in office. At cant ammo mmang or stoelr3toidets besaolmg vritti the fiM dbe= shall be etc md. Each director shall bold off=until the coaching meeft or until asucb director's saheotmm is elected and qualified or until nch director's aadia death, rsxigmdact, or r=val. Dilators of the Corporation may be removed, with or with=cause, by the holders of a mhiodry of the a,.m thea eathkd to vote at an elecdon of direemn. Section 2. Vatsaacies. Any vacancy on the Board of Directors that results from an increase is the mm*a of direcmnts may bo felled by a m*riry of the Board of Directors thea In oft5ce,provided that a quorum Is present, and any otber vacancy occurring in lite Board of Directors may be fined by a mAkwity of the dkoctors tben In oftke,every if less than a quorum,or by a sola remaining director. Section 3, Duties and Powers. The business of the Corporation shatl be maaaged by or under the direction of the Board of Directors, which nary rxarcise all nzb powers of rhe Corporofoo and do W such lawful accts and thiaga as are not by statute or by abe Corporaalaon's Certificate of Incorporation or by these By-laws directed or required to be oxera:Ised or done by the stockhoWm. Section 4. Meedw. The Board of Directors of the Corpomdon may bold meetings,both regular and special, either within or witbout the State of Dels are. Regular meetings of the Board of Directors may be bold without notice at such time and at such pltae as may from Lime to Lima be determined by the Board of Dire3ctora. Special meetings of the Board of Ditemm may be called by the PtesWiem or any two djrectom Notice dwreof stating the piece, data and tour of elle meeting&ball be given to each director either by mail not less than forty-eight(48)hom before the time of the meeting, by teteph000, eWctroak faaslmile or telegram not ku than twelve (lA noun before the time of alae meednS. Section 5. cream. Except as may be aherwise specitfcaily provided by taw, the Corporation's Cordf3cate of Incorporation or tbese By-laws, at all meetings of the Board of Direaors, it mijority of abs e»re Board of Directors shall constitute a q xm= for the nam don of busimess, and the acct of a uWarrity of the dbrctcrs present al any meeting at wbicb tbare is a agtorrtnt shall be the act of the Board of Dire ctom If a quorum shall not be present at any meeting of the Board of Directors, the directors present thereat may adjourn the mating frara dme to time, without uodee other than annoatoma►em at the meeting,until a quorum shall be present. Page 2 of 10 WASTE MANAGEMENT OF WASHINGTON, INC. FORM 5 Section 6. Acdaos of Board. Unim odwwiw provided by the Corporation's Cern r=m of Ineosporadoo of these By-laver, any ac doa required or pm=ftred to be talmc at any u mting of rise Boo of Dhwora or of aro► comer ince thereof may be raisons witbma a meeting.if aU the members of the Baud of Directors or commit%as the este may be, cow= thereto in writing of by ele accts transmissioo, and the writing or electrank trammissfoo is Ned with the rnuutes of proceeding,of the B=rd of Directors or commluve. Section 77. Mm meq by Meam of Conran cx 'Tekphone. Ulan otberwin provitSed by the Coelwation's Cerdffcsta of Incorporation or theca By-lawn, members of the Board of Dfrecrosa of the Corpam4ou, or any c. 1 Ince designated by the Hoard of Directors. may puticipaas In, a mewing of ft Board of Dlrtixi,r1 or such committee by means of a conference mbphooa or 6knilarr 1 T wicadow equipment by maim of which all persons pardcipaong in the C30Wttg can hear strep other, and peliCipeft in a meeting parsuaat to tints Sw.*m 7 of r1ils Article III enroll caastitutt prtaertce in person at sneb mecdq. Section 8. Commiame. The Baud of Directors may,by resohidan passed by a m*xity of the entire Board of [tenors. deslgoate one or mase committees, each comatittea to consbt of one or more of the dh=tats of the Corporation. The Batted of Dkecton may de pme ogre of more dkwlcn as akernaae memben of any connate, who Quay replace any abserrt or disqualitierd member at nay meerfog of any such . In the abwm or disqualillcation of a member of a committee, and In the abseon of a daignatfon by the Board of Direaton of an alteram member to replace the absent or disqualifled member, the mmber or members thereat present at any meeting toed not 6quelitled front Yoft, wbetber or nor such mambem commim a quortm may aual tously appolm anther Comber of the Board of Directors to act at the meeting In the place of airy absent or dfsquaiil3ed member. Any co m kin, to the extent allowed by law and provided In the nwh:t w establishing writ commtlaee, shall have anti may exercise alt the powers and authority of the Board of Directors is the management of the ba=t= and affsh of the Corporation. Each conraittee shall kup regular mloures and report to the Board of Dirccvors waren required. Seaton 9. gomggptlon. 7be dir=wrsE tray be paid their axpeeom, if arty. of attendance at each meeting of >be Board of Directors and may be paid a fixed sum for ant ndance m each meeting of the Board of Directors or a stated clary as director. No such paytaeat :bald preclude any dkwta from serving the Corporation, in any other capacity and receiving cotopeention therefor. Members of special or standing committees may be allowed like comp>msadn for aaending committee meeticV. Section 10. lntertsted Directors' No consent or tras wAlan between the Corporadott and one or more of Its dire>em or ofl=rs. or 6;i;—= the Corporation acrd any otber coapotatim, partaesahlp, association, or artier mpabackm in which one or mora of its dk==i or officer, esti directors or officers, or nave a flazacial Itwnst, anvil be void or voidable solely for this rewo, or solely became the director or of m Is present at or patticipemt in the meeting of the Baud of Dkwtan or commfasee thereof which authorim the contract or nnuctloa, or solely betaase his or their votes are counted for such purpose if(1)alta material faces as to his or their relationibip or Interest WWI as to the canoact of uon art disclosed or aro toowo to the Board of Virectora or the coormilttae, and the Board of Directors or comaxtun in good faith authorizes the contract or t aasaction by the atftcmadvr votes of a mWority of the disinterested d4wors. even though rbc didawreswel directors be less thaw a qucram; or (ii)the material facts as to his or their relsdonship or iterest and as to tho contract or transactim are disclosed or are b own to the stockholders eadded to vola Omm sod the conhart or tramxsacdoo is specifically approved in,good faith by vote of the stockholders;or(iii)the contract or tratrsa dw is Fair as to tie Corporadon as of the time it is autbarizrd, approved or ratified, by the Board of Directors, a c=mimo dercof or tine st khohien. Comm= or hieremd directors may be ctowwA In determiahtg the presence of a gtrorum at a meeting of the Board of Directors or of a can niuee which mnbor=the cant=or waawdon. Page 3 of 10 WASTE MANAGEMENT OF WASHINGTON,INC. FORM 5 ARTICLE IV OFFICERS Section I. Omni. The oftieas of the Corporation shall be choses by alts Board of Diseclm and dun be• Presldevi and a Seeretary. The Board of Dhetars,In its diaaedm may also choose ore Tmav=and one or morn Vice Ptesideatx, Assistant Secretaries,Asi=a Treasurers Aad other arlicers. Any usumI r of of5m may be held by dw same person,umers otberwise prohibited by law, the Corpormim's Cerdflatts of Incorporatioe or Ibase By-Iowa. Tho officers of the Corporation aced not be stockholders of tics Corporatiom nor need mmh officers be directors of the Corporatism. Sectim 2. MNLxL The Board of diremrs at Its first=cdng held atter each--I meeting of stockbomm shall elem the officers of the Corporation, who shall bold their offices for such terms and" exercise such pourers and perform sucb duties as shall be determined fr= time to time by the Bawd of Dir+eam; and all officers of the Corporation shat] hold office ua Ibeir suc:e:aara ate chosen and tprsliffed, or =dJ timir earlier resigaatim or removal. Any officer may be Moved ru any tuna with or without cause by the affirmative vows of a mtou*of the Bored of Dlrtctors. Amy va+c my oocurft In any oftfct of the Corporation shall be liDad by the Board of Directma. The salaries and other easadact of all officers of the Corporation sheil be fixed by the Board of ENmtoss. Secdon 3. Vot[sj Sectuida Owmd by the Coqot m Powers of attorney, proxies, waivers of arks of meeting, ensues and other imtrumenn relatiaa to Securitkt owned by the Corporation my be executed In flm awe of sad om behalf of the Corporacion by the President or Any Vice Preaideat and Bray such officer may, in the name of aced on behalf of the Corporation,,falai all carob acdoa as any vmb officer may deem advisable to vote in person or by proxy at any meetfig of security holders of any corporation In which the Corporation may own securities and at any suds meeting shall possess and may exerclm any and all rights and powers iocidem, to the ownership of such securities sad which, as the owner thereof, the CorpomLkm might bare exercised aid possessed if present. The Board of Directors may,by rraohWm, fmm tirm to time cooler Mm powers upon any other person or peraom. Section 4. Tbc PtnaWcrtt. The President shall be the chief executive oTsm and the chief operating officer of the Corporation., shall have gCaeral direction of the busiiess aced affairs of the Cosporadoa and general supervision over Its several v#titrre, subject, howevvsr, to ft connui of the Board or Directors aid shall we drat w orders and resoltsrians of the Board of Directors ars carried Eruo effect. The Presideas way sign cmificain representing shares of stock of the Corporation. The President may execute aad deliver, in the name sad on behalf of the Corporation, (Q contacts or other lmtru=rtts audmired by the Board of Directors and (il)contracti or kmur>s m ha the tars]acrd regular course of business "crpt in rises whet: the execution sad delivery thereof shall be expressly delegated or permitted by the Board of Diasters or by draw Bylaws to soma oabat off car or agent of the Corporative. The Presldem SW preside at meets of the atce)holdo m In addition, the Prs kk=shall perform an ocher duties iacideat to the office of President aad have sub other powers and pafarut such other duties as stem time to time may be mWped to him by the Board of directors or as art pn=nb W by theca By-haws. Section S. Vice Atsidems. Via Pressidauts, if Ebert be any, sW perform all duties brut to the office of Vice President and bare such other powers aid perform such other duties m ftom time to time may be ass lml to him by these By-laws, by Else Board of Directors or by the Pteskim. The Vim President may sign cerates of stock of the Corporation. In the absoatre or disability of the preskhM a Vice PresW t may preside at rneetiap of the stockholders. Section 6. 2M2MU. The Seerttary shall attend all meetings of uho Board of Distcsors and as mxtJogs of stocibokien and record all the promdings thereat in a book at boob to be kept for that purpose; the Secretary shall cruse perform like dudes fur the standiag committees when mWired. The Secretary shall give, or coons to be gives, notice of all meetings of the stockholders And special meadogs of the Board of Directors. It the 5e=tuy shall be suable or shall refuse to came to be given erotica of all meefmp of the ooddwWers and spacial meetings of the Hoard of Directors, and if there be no Assistant Secretary, tom eMa the Board of Dlrectm or the President may choose another officer to cause such notice to be given. The Secretary stint have mtody of the seal of the Corpomdan sad the 5ecrttary or any A Wsmnt Secretary, if there be one, shell have authority to affix the acme to any Imummm Page 4of10 WASTE MANAGEMENT OF WASHINGTON, INC. FORM 5 requiring it and when so af3sxed, k may be anesW by rhe sipataue of the Searetuy or by the slpaatare of my Ar'k Assts= Secretary. The Board of Directors may give gtmeril aattbcr* to say atter of8eer to UIU tbb real of the Corporation end to attest the aRtxiM by such offkzt*a sigrsatmur. The Secretary shall see this all books. rt'potts, smements,certificates and other do=marnts and records by lawn w be kept car fEed are property Iwo or Mod, era the case may be, to additka,tba Secretary shall perform all of er duties i to the office of tie Secretary aril have such other powers and perform sum other dudes ars may be presented by the Hoard of Directoti or the Presklent. Scctkn 7. Treasurer, The Treas,.aer, if there be ow, dmU have the custody of the cotporare fhmb tamed securi s and shall keep NU and ace m-ate aecquws of reasoegU and disbupemears In books belonging to rho Corporsdoa sad shall deposit all moceys and ad=valuable effects In the trema and to be credit of the Corpomdon In such deposkodes as may be designated by the Board of Directors. The Treasurer shall disburse On flaedra of the Corporation as may be ordered by the Board of Direectom taking ptuW vouchers for such disb=mmus, sad shall rt nkt to the Ptmielcm and the Bated of Directen, rt Its regular meetings, or when the Board of Dimctom so re*dm,an account of ail his trammdom as Treamm and of the fi aaeid coad LUM of the Corporation. Its addition, the Treasurer shall perfinm adl other etudes iacW mt ro the *R$m of the Treasurer atW have such other powers ad perform such other&ales as may be prdcr ibed by chic Board of Ditecum or rho President. Scathe . Assismmt Secretarkm Except u may be oftmise provided to these ay-laws,Asstsraat Secretaries, if there be any,shall perform such dtatim and have such powers as fivm tiam to time may be asslgmsd to them by the Horeb of Directors, the presieiem, any Viae President, If We be one, or the Sectetar7, ant in the abimm of the Secretary or In fisc cvea l of the Secretary's disability or ref#tssl to ac4 shall perfonaa the duties of the Secretary.and when so stile;, shall have alt the powers of anti be subjea to ail the resuictiaa opens the Secretary. Section 9. AmLvaw Trsastaemi. Astiista m Treatsurw-%If there be any, shall perform such duties and have such powers es faun abets to risme array be assigned to them by the Board of Mmctors, rho Presiders,aape Vice Prestdatu, if there=be one, at ttm Treanw. and In the abseare of the Treasurer or in the avert of the Treaxurer'a dlmabift or refkasal to acs. shall perform the duties of the Treanor. and when so tacdag, *all have eq rho powars of and be subject to an the rcwk tam upon thte Tram rer. secdoo 10. outer oftswm Su=b outer oto as fist:Board of Directors tory dmn shall peritam latch duties ad have such powers as from time to time may be assigned to tiers by the Hoard of Dirt ion. Tho Board of Dirertm may aiekgate to easy other officer of the Cmpcarndm the power to choose suets WJW offers and to prescrbe their respective duties and powers. ARTICLE V STOCK Section t. Forts of Cerdtkces. The$hues or ft Corparzdw shall be repress by cartUlcaft pmvlaed the the Board of Dhutors tray proride by resolution or tmoludow rhar souse or all of any or nit classes or series of nock shell be uncertificated shares. Any such msoksdoa shalt out apply to shares repro ved by a mrtiffcate treat such renif=w is ameadesed io the Corporation Every bokta of stock is the Corpuradon repmserded by caftim shall be eertfrkd to have a cer dlratc signed, la the tenure of the Corporation(i)by the Chaim=or Vice-Chairman of the Hoard, if any, or she Ptesideai or a Vice President esti Q by lie Secretary or an Atsiatnas Secretary or by the Treasurer or an Asci auk Trtt=v of(be Corporzdm cudEybsg the M=ber of shares owoed by surb holder of stock in the Corpondon. ,Section Z. 5'a�. Any or all of the signamm on the caWakm a my be a ftscsunile. In case any o8krr, tntnsficr agent or registrar wvho has signed or whose facsiw&s*aamre has been plated upon a cenil4t le shalt have ceased to bo such officer, mmsfbr ageod or regia= before search ccrtificM is issued, k may be issued by the Cotporadon wilt the same effoax as if brach person were much of ter.transfer agent or rogisaar at the dire of Low. Page 5elf 10 WASTE MANAGEMENT OF WASHINGTON,INC. FORM 5 Section 3. Lou Ceni&atra. The Board of Dimctoss may direct a new catif1c m to be lssved In plica of any certificate Lberetafore isstted by the Corporadw alleged to have been lost,stoke or deauoyrd,Wm the making of as arAxvk of 1hK intoe by ease pnasWt claiming the crxtitkam of stock to be last, stales or desuayed. Wben wthorbing such Issue of a new eeniftcata or unrenUki tad ahares, the Board of Dhacun may,m los discretion and as a condition precedent to the issuam tiureof,req.&a the ower of tach lost,stolen or dmuoyed cortif mm,or such oww's legal reprexatadvr, to aadvetthe the sante In such manner as the Board of Directors shall require and/or to give the Corporation a bond In such sum as It may direct ai indat mby agahua soy catim that may be made agairm an Corporsdoo with respect to the certificate alleged to have been lou,sldaa or destroyed. Section 4, Trunfars. Stack of the Corporation shall be t aosferable in die msnner pmxtit W by law and in thm By-lava. TransA 3 of sock shall be made ce the books of the Corporadan edy by the person parsed is We cerdf=or by bis atmraay lawNliy caastinxed in writing and neon the surrender of the cattiffcata therefor, whkb shall be raocekd before a new certi0cate shall be ismxxL section 3. Record Data. In order that the Corporation may dacarm,ina the st b)olders eudded to unlace of or to YOU at any mooting of stochdhoom or Lary adjourm u mt thereof, or eatmied to receive payment of any dividend at other distribution or allotment of any rights, or eudded to exercise asp+rights In respect of any change. awrvatsion at exchange of mock,or fa tba purpose of any adw law d action,the Board of Dhwtors may Sx. Its advance,a record dam, which shall not be more than sixty (60) days oar lass than torr (10)days before the date eN such meeting, ter meter than sorry(60)days prior to any other action. A detarmfrntiou of stockfrolders of record entitled to notice of or to vote at a meeting of stockholders shall apply to any add of the meeting;provided,however,that the Board of Dhwors may fix a caw record date for the adjotuned meeetTtag. Section 6, Be micial owners. The Corpe>r kdm shrill be euthled to rncagnitae We exclusive right of a person registered on Its boons as the owner of tibataa to receive dirideads, and to vote as such owner, and to hold liable Gar calls and hss a person registered on Its boolm as the owner of alum,and shall not be bound to recopke any equltabk: or ether claim to or later= in such share or sharia on the part of any other person,whether of not h shall have express or other notice thereof, except as otherwise providod by law. ARTICLE v1 N0r1710ES Seaiorh 1, Naim. whenever notice is required by law, the Corp0r4dw's Cartons of Incorporation or these By-laws,to be given to any director,menftr of a own am or stockhaW,such notice may be given by mail. addrMed to such dkt=, tt mnber of a ODMMi=or stockholder, m his address as It appears on the=Ords of the Corporation, with postage thasoa prepaid, and arab notice shall be loomed to be: given at the than when the same shall be derposlatad to rho United States orad. Notice may also be given persatrally, by iclegbona or by electronic trermission, Section Z. Waivers of Notice. Menem any notice is m4FWed by law, the CoTonuion's Certhfkw of Incorporation or these By-laws, to be given to any director, member of a committee of stockholder, a walver thereof In writing, signed, by the person or persons endtled to said notice, whether before or aRor the time stated tbmW, shall be da"ned aquivalers thereto. AuaDdanGe of a person at a mecting shall cotstinge a waiver of notice of asci mseting, except wtm the person attends a mooting for tate expo purpose of objecting, at the begin of the meeting, to the trertsaCdon of any business because the mating is not lawfWly called or convened. Page 6 of 10 WASTE MANAGEMENT OF WASHINGTON, INC. FORM 5 ARTICLE V11 GENERAL PROVISIQNNS section 1. Divkdeads. Dlvidtods upon the uphal stack of the Corporad oa, sub)oa to appikable Isw alai the PmvW=of the Corpo dOD's Cerdticate of InOorporatfon,If any, may be declared by the Board of Directors u any regular or special meeting, tend may be 1eld In cuk In property, or in shares of the capes stock. Elefere payment of any dlvkkad, there try be set aside oW of uW Rob of the Corporadou svailshie for dividends satch sum a sumo as the Baird of Dlres.M front time to time, Ga its absofate dbm dos, deems proper as a rt:ue've or reserves ur meet wuriagencies,or for equal 64 dividetrtis.or for rapabing or maartWniq any property of the Corpohaom or for any Proper purpose,and the Board of Dbecton may modify or aboiisb any such reserve. Secttfan T. DbIbursemeam All checks or demands far fwwy and aoaei or the Corporation shall be signed by sthch officer or officers or sucb other passion or persons as the Heard of Directors may fr=dare to time deskgmge. Section 3. Fiscal Year. The fiscal year of the Corporation &ball be rued by msokwm of the Hoard of Airectors. Section 4. COMM SeaL 7U corporate seal, if the= shall be one, shall be is such form as the Board of Diteceon may prescribe. Section 5. Contracts. P=cpt as otherwise provided In these Bylaws or by law or as od=wiw directed by the Board of Directors, the Prtesidetu, my Viae Resident, Etre Treasttrrr, the Assistant Trvautw, the Secr=y,or the Assistant Secretary sha11 be atrtbariz+ed to execute ind debmr. In the name aced an bdWf of the Corporsdoa, all bonds.contracts, deeds,tnnttgagea, aad other lasuvmu a,eitbcr for the Carporatiom's own UCOitnt or in a fiduciary or other capacity, sad the seal of the Corporstioo, If apprgx1m, " be affixed thanes by say sueb officer or the Secretary or an Assismat Secretary. The Board of Directors or the President or. it d+es4nated by the Hoard of Dittctors or the President, then any Vice Presides& or the Secretary, may authorize any arbor officer. employee, or agent to execute and deliver, In the nun and on behalf of the Corporatism, agreements, bawds. coarrtras,deeds,mortgage and other iztso&moents,either for the CorpoutWS own accattst or is a fidrtciary or other capechy,and,If appropriate, to wYa rho seal of the Corporation thereto. The grant of such suebatity by the Baud of Direct=or=W such of im may be geowid or codhW to W civic cogididous. Sub)=to the foregoi>sg pmvislaous, the Board of Directors may a dwriza any officer, officers, agent or agents, to eater Into any coor estreat and deliver any Itraonuoenr In the name of and on behalf of hha Corporation,and such noodty may be gene al or confined to specific . ,'octhm 6. Cbecks, pc. Ail checks.demands.drafts of otlher orders for the payment of mooey,notes or other evidences of Iadebtedoess issued in the=me of the Corporation may be sigsod by the PvWdew, the Trcaww, the Assistant Tmnstacr eodlor such other officers or persons as the Board of Directors ftam tiaras to rhos may designate and. if so rtWbed by the Bout of Directors, shall be couate 1ped by the Presitfeat, the Treasurer, the Assistant Treastuer andlor stun otter often or person as the Hoard of Directors from flute to time may designate, and in such matmer,as shall be demminedl by the Board of Directors. Section 7. AU Hands of rho Corpotadon not otbetwiw cnpioyod shall be deposited fYcm bine w time to the credit of rhe Cospot don to such banks, tmst or ocher dcpaaia� as the Board of Directors may select. Checks, drefla, bills of exchange, acceptaar:es, now, ublipdcat, and orders kv payment of moray made payable to the Corporadoo may be aadorsed for depot& io the credit of the Corporation with a ddyy smborfzed depository by the Presidex the Treasurer, the An&=Trsssurcr sndlor such other officers or persomt as the Board of Directors ttrow tune to dm may designate. SecLkn8. Loam. No Iaans aced no rewwals of any loans shall be connuct,ed on behalf of Erie Corporation except as authorized by the Boud of Directors. When authorized so to do, any emcer or agent of rhe Cmrporadon may efitcct lours and advmxa for the Corporation from any baric. trust company, or other to n txm or fitrm soy Individual, rrnpotadon. or fam, and for&Eich lams and advances may malm, eaccme, and deliver prortf>issory ikotas, bands, or other evi&mas of hhdebtedncss of the Corporation. When xu dxwbwd so to do, any onion or agent of the Corporation may pledge, hypothecate, or rzanshr as mcwity for the payment of any mA all loam, ndva rasa, Page 7 of 10 WASTE MANAGEMENT OF WASHINGTON,INC. FORM 5 indebtedness, and liabW ks of the Carporation►any and aU stocks, securities, and slyer teal or parwmd properly at Lay time bekd by the Corpomtim and to tbat end may codon, assign, and deriver Tares, Such authority may be geaeral or confined to specific hatance. ARTICf.B VM 1NUBMNIPICAnON sectim I. Powgr to b!ftpg ►(o Actions, shite or DRggdjW Other than Those bOf 10 the Rhdx of the Co 5ub}ecl to Sectioo 3 of dtis Amick VIII. the Corporation.dAU indmmifY say persaa who ass or is a party or Is ftalmicd to be made a party to any thrsatettod,pending or completed action,suit or proemam,whetba civil,criminal,admdnistrada or invadptive(other dttn an action by or in the right of the Corporation)by reason or the fact that such penes Is or was a director or orcin of the CorpmItim, or Is or was carr*ar ttxs reques of the Cerporadoo as a director► ofiicar. ettsployee or agent Of anodrer corporation, pertioaxbip. joiflt venture, trust. employee benefit pian or other mmrprige,against expenses(b aft attorneys' Fees),judVnem, loses and amounts paW in seWo meat actually and reasonably incurred by such person in aom=don with such action.sort or ptocMig if such person acted in goad faith and in a mamrer such perxe masomably believed to be in or ryas oppooed to the bet imamm of the Cmpax too, and, wkb respect to any crindual actkm or proceeding, bad no reasanebie cause to believe such parson's coed=was unlawful. 73te uermbu tdoa of any action, suit or procce tg by judo, order. semkmect, eoovkft' or upco a pies of nolo 22MMAre or Its equivalent, shall not, of itself, execs a prw mpdoo that such person did not act in good Nth and is a masses wWch stucb parson ressoauibly believed to ba In or ooh opposed to the bat interests of the Corporadm and, with raped to any crimiml action or proceeding, had rase m"a emus to believe that his cortdatct was uaiawiW, Section 2. tower to jgfte In Action Um or ftggo by or in«hoe Rkh of the g—orp2md.ou. Subject. to Section 3 of this Ardccia VIA, oral Corporsaiott shall iuWmz ity any person wda was at is a party or Is &rtxmoed to be made a parry to tory threatened,pati ft or completed action or suit by or In tate right of the Cvrporraim to proem a jtr in its favor by reason of the Fact that sucb perarm is or was a duster or odfica.of'tht Corporation.or k or was serving at dte request of tine Catporatfoa as a director, officer, empkWm or agent of another ccrporsdon, prawasho.joint vrorure, war.employee benefit plat or odw emetprise afping expenses(including attorneys`hes) acataity and ru aabiy W erred by such perm in cmmectioa with the defense or meaklmot of such action or salt If such person acted in good fault and is a ntarlater such pun reasmmWy believed to be in or not opposed to the best lacerate or u Corporation.except that no WdemttifStatsoa shall be tmrh in respect of any cW m, Lunn or matter as to whkh such pedes shah have been addudged to be liable to the Cotpomdon unkm and o*to the extent that okra CoW of Ctsaomq or Us cocas In watch such action or suit was broujht shall determine up=appiicAdm chit. despite the adjudication of kimbiflry but in view of all the ciretmmstsuces of the case,such person is fairly and reasonably cndtked to indemnity for such expenses wbkb the Court of Charary or such other court shall dean proper. Section 3. AuthaiuMoo of ittdcmaificarba. Any lndenmmlliszukon tmdcr this Article Vitt(unless mdmvd by a court) shall be me& by the Corpomdmn only as mWu iz d in the specific can Woo a determimrioa that indentnifkAtiwt of rho dirawr or officer k proper In the c}ssumsomm because coach ptawo has suet the applicable standard of conduct set Forth In Section t or Sac-tioa 2 of thh Article Vit], as the case may be. Such dctambmdoa shall be strata(1)by tits Board of Directors by a mtdorhy vats of It directors who era not parties to such action, suit or proceeding,even tbough lass than a quay m, or(ii) if that arta rte such directors or if cacti ditactors see direst,by independent Icgaf counsel in a written opinWn, or(iii)by the stockholders. To tate extent howzver, that a director or officer of the Corporation has been sttctxs fW on the mesits or otherwise in defetae of any seders. suit or proceeding de n'bcd above, or len defense of any ekaim, issue or scatter themin, such person shale be Wd=nlfW against expenses (inclu ft amormys' fees)acmWy and rtasoautbly Wcur td by him in connection dterewith, without tate aecessiry of authorization in rho specific case. Sadw 44. tnderanifkadon by-a Court. Notwidmundiag any coauary dem La the specific can under Smdou 3 of this Article VIII,and notvvirhsmagog the abscaa of any determination th=rew der,aty director or off= may apply w any court of compmat jurisdiction in the State of Delaware for inskumbIcatiat to the exact athertvim permissible under Sectiam I and Z of this Artick VIA. Mw basis of such indeataifkatim by a court shat] be a Page 8 or 10 WASTE MANAGEMENT OF WASHINGTON, INC. FORM 5 determination by mb cornu tho index of the dlsecwt or officer is proper in IM ckctrrasfances because Rich per=baa met t#ta applicable dards of 000duct set knh in 5ectkm i or Section 2 of dbia Article VIA, as ft case may be. Neftfrer a o onwary detertninadou in fie specif$case fonder Section 3 of this Amick VIII nor tba albaence of any determiaatiau thereunder shall be a defense to such application or matte a pmvmpLIcn tbat the dlrecanr of afliaer seem hjC=w don bas ox nett any gplfrble srartdard of condaet. Notice of any application for moa pursuzx to Lila Section 4 of this Ardde VIII shall be given to the Corporation praanpaly upon the filing of such applkadon. If sumalbl, is whole or In part, the dhwor or officer seeking inds don shall also be ratified to be paid the expense of prosenrtiag such applkatiao. Section S. Expenses P"bk is Advance. Expenses incurred by a dlrtcwr or oMm to defamft or im�veuaigatiag a threateoed or pending wflon,suit or proceeding may be mgWnd by the hoard of Directors to be PAW (upon torch tefrart and cooadoas, If any, as da Board deems appropriate)by fie Corponuion in stivtmce of the final digmWon of teach action,soft or pt%eeffiag upon receipt ohm wx1ormkini;by or on bft f of sudf dlreotnr or of er to repay` such mootaa If It shall s>ldmately be detamdoed that a mb person b = entitled to be indemnified by for Corporation as authorized in this Ankle VM, 5ectio0 . Nonexchtsivity of tndesnnifiiauion and AdyancAment of Expenses. The indemalficsdon mW advancan won of expenses provided by,or granted punnet to, this Article VIII shalt non be deemed uxchnive of any other rights to whkb those neldng Indemniflgtfon or advarfceancnt of expenses may be entitled ander any By-Law, agreement,oaatrz;, vote of stocldroWm or dbhmTesxd direcfon or purmw to the direction(bo,wsoever catboditd) of any cairn of competent jtuisor>csioet or otherwise,bots as to action in a pun's oftiel npactty and u to anion la another mpn* while bolding snob office, it being ft policy of the Corporadoa that ttdemniilndon or the persons sp mifud in Sections 1 ad 2 of this Mick VIII shall be made to the outlast extant pmWtted by law. Tint prsvisk m of tbds Article V13 stall not be dmxA to pm:"dude rbe indrmal tion of any person wbo Is not spectfied In Section I of Section 2 of Wls Ardc:le VIII brit wbom the Corporation has the power or obiigedon to Inriemnify under the provisions of the General Corporation Iatw of the SWe of Delaware,or odd wlse. Section 7. inturaum. The Corporation may purchase and maidain€mmrewe an behalf of any person who is ort was a director or officer of the Corporadon, at Is ot was serving at the request or an Cviporadon as a dirrciWor, onket, employee or agent or another corparatfaa, parmertsltip,joint venture, fits, employee beaefSt pleat or other enterprise eg bag any ltabilky assorted apfW snob petxna and ionated by h m ire arty statin+arpaciry,or ariraag out of such person's status as such, wbe dor or not tba Corporation woWd hive In power or the obligation to ir4emnify such penott against such Ilabillry sondes the provisfom of nils Ankle VUL Srxr an Certain Detlnidoas. Nsr purposes of this It►rrick VIII, references to 'fife Corporadau' shall kncltada, in addition to the resulting corporatdm any vo ndmeut corporation(mein ng arty croostitumt of a caastIMM) absorbed in a coosobdatka or merger whkb, if its wpamte existeaca had continued, wonrld have had power and swtmrify to ire kwxify its dlra%m and ort3cers, so that any person wbo is or was a director or ofd er of auah consdmeat corporation.or Is or was a dbu*ir or officer of such constfttsent corporation nrvfb*at the request of astir ccusstiruent corp=gion ors' a dirtctex, olliecr, employee or agent of UQdW ceMoomtne, p unarship, joint venture, trust, employee benefit plan or aster enterprise, dull stand in the same position under the provisions or this Ardde v1V with reWca to that rimulting or surviving corpo idw as mob indemnflkadaa relates to such persostt's acts while serving irtt any of the foregoing capackles, of eucb cotW tuent corporattao, as nch person world have with respect to such coos invent corporado n if its separate axistrace had confinees. For purposes of tl�s Article VIII. refereaces to .fines' shalt include any exako taxes awned an a person with respect to an erapfoyee bemilt plan;and refl:rm=to 'serving as the regteest of the Corpa mdosa• shelf Indude any service as a dkWor or officer of the Corporation witicb imposes dwks on, or involves strvfees by, such sifrector or officer with respect to an coplayae bewfit plan, its participants or beneficiaries,and a porrson wbo acfad In goad fabh and in a=rover such person Mboaabiy believed to be to ft Were%of the particlipaw anti berfaficiarin of an employee benefit plan sW1 be dc=cd to have acted in a warmer 'tor opposed to the beat intereas of the Corporation*as referred to in rials Article VIII. Pnge 9 of 10 WASTE MANAGEMENT OF WASHINGTON, INC. FORM 5 Section 9. Survival of hrdemmBca and Advancement of Exmam. The iodamuificatlon and adwnoemem of expenses provided b%or granted pwimm to, dda Article VIII aball, unma othgwim provided wbea authorlmd or ratified.cautinaa as to a person wbo has tuned to be a diremor or of x=and shell inure to the benefit of the hairs, execuwn and admhtuaaton of such a person. Section 10. Limiitatloa on Notwitb%UX ng anything oomtinM In this Article VIN to the txrnuary. except far pracadiobs to ettfortaa rights to badamrdtiwtion(which ahtg be governed by Section# of this Article VIII). the Corporation slm#1 not be obligated to bolt=fy any director or olbcer in comactioo with ■ procee tg (or put thereof) initiated by stich ptxsou unsuch proceeding (or part thereon was authorized of consorted to by the Board of Directors of the Corporation. Section 11. htdurudficad=of ft&M acrd Agents. Tho Corporation may. to the tnafeat seWorlad 8vm time to time by the Board of Dlrpctots, provide rights to fodenmillcadou and to the adranccumm of el pemP4 to empbyeq Rod agents of the Co1`pt7fati0n similar w those oWNTM In this Article VM to direclom and officers of the Corporation. ART1 IZ ix MENDM S Sec FAccpt as otherwise provided in rhe Corporation's Cerdf tate of brorpmsda% these By-lawn trtay be akemd, ameaded or repealed, in whole or in part,of new By-lain my be adopted by the st d6Wdsta or by the Board of Dbwors. Except as otherwise provided In the Corporacion': Ceni lee of imdorporatlan, au such ameadmems mot be approved by either the boklers of a=)a*of the otttataadirtg capital stock entitled to vote dwnts m or by a majority of the endre Board of D hcton them in of1'm Page 10 of 10 WASTE MANAGEMENT OF WASHINGTON, INC. FORM 5 STATES OV A4 ti grArR of.. buat of t Secretary of State 1,KIM WYMAN,Secretary of Slate of the Stale of Washingtoo and custodian of its seal,hereby issue this CERTIFICATE OF REGISTRATION OF WASTE MANAGEMENT 4F WASHINGTON,INC. 1 CERTIFY that the records an file in this office show that the above named entity was registered under the laws of the State of Washington and that its public organic record was filed in Washington and became effective on 05/I911999. 1 FURTHER CERTIFY that the entity's duration is Pcrpetuot,and that as of the date of this cerlificate,the records of the Secretary or State do not reflect that this entity has been dissolved_ I FURTHER CERTIFY that all fees,interest,and penalties owed and collected through the Secretary of State have been paid- [ aidI FURTHER CERTIFY that the most recent annual report has been delivered to the Secretary of State for filing and that proceedings for administrative dissol"on arc not pending. Issued Date: 0313020tll III Number. 601415 286 Home Jurisdiction: DE STAFF D Given under my hand and the Seal of the State of Washington at Olympia,the State Capital Oro- Kim Wyman,Secretary of State pate issued:03/30/2018 WASTE MANAGEMENT OF WASHINGTON, INC. FORM 5 D e I aw aref Pame 1 The First State I, JEFFARY W. BULLOCK, SECRETARY OF STATE OF THE STATE OF DELAWARE, DO HEREBY CERTIFY "WASTE MANAGEMENT OF WASHINGTON, INC- " IS DULY INCORPORATED UNDER THE LAWS OF THE STATE OF DELAWARE AND IS IN GOOD STANDING AND HAS A LEGAL CORPORATE EXISTENCE SO FAR AS THE RECORDS OF THIS OrrICE SHOW, AS OF THE TENTH DAY OF SEPTEMBER, A.D. 2018. AND I DO HEREBY FURTHER CERTIFY THAT THE ANNUAL REPORTS HAVE BEEN FILED TO DATE. AND I DO HEREBY FURTHER CERTIFY THAT 7712 FMWCUTSE TAXES HAVE BEEN PAID TO DATE. rJslti t e�t,.j i 2309994 8300 per. Authentication:203389295 SRts 20186568745 — '�� Date;03-10-18 You may verify this certificate online at corp delaware gov/authver shtml FORM 5 THIS PAGE INTENTIONALLY LEFT BLANK �IrJ�Ju. PAGE 142 Federal Way Solid Waste Collection Services ATTACHMENT 1 Attachment 1 : Renewable Natural Gas Primer Federal Way Solid Waste Collection Services PAGE 143 I �IYJtJ1�. ATTACHMENT 1 THIS PAGE INTENTIONALLY LEFT BLANK �IrJ�Ju. PAGE 144 Federal Way Solid Waste Collection Services ATTACHMENT 1 Renewable Natural Gas as a Low Emissions Gas What is Renewable Natural Gas? Renewable natural gas (RNG), or biomethane, is a pipeline-quality gas that is fully interchangeable with conventional, fossil natural gas and can be used in natural gas vehicles. RNG is essentially biogas (the gaseous product of the decomposition of organic matter) that has been processed to purity standards. Like conventional natural gas, RNG can be used as a transportation fuel in the form of compressed natural gas. Biogas is produced from various biomass sources through a biochemical process, such as anaerobic digestion, or through thermochemical means, such as gasification. With minor cleanup, biogas can be used to generate electricity and heat. To fuel vehicles, biogas must be processed to a higher purity standard. This process is called conditioning or upgrading, and involves the removal of water, carbon dioxide, hydrogen sulfide, and other trace elements. The resulting RNG, or biomethane, has a higher content of methane than raw biogas, which makes it comparable to conventional natural gas and thus a suitable energy source in applications that require pipeline-quality gas.' Using RNG to offset fossil fuel: How does it work? Offsetting natural gas is analogous to the process of wielding renewable electricity from our landfills. In the case of renewable electricity, energy is added to the electrical grid at one of our landfills, and that same amount of energy is "credited" as renewable electricity by a user at another site within the same electric grid. Key to this process is that the amount into the grid equals the amount out of the grid — and both transactions must take place within the same electric grid. WM has been offsetting electricity with renewable energy for decades using this process. Renewable fuel works in exactly the same way. Biogas is processed and cleaned before the clean biomethane is put into the pipeline at our (or another company's) landfill — and an equal amount is used as fuel within the same pipeline system. Like electricity, the gas input and outflow must be on the same gas pipeline system and must be carefully recorded to ensure that they are the same. The process is carefully tracked and verified as renewable fuel by the U.S. EPA when the cycle is complete and only qualifies as Renewable Natural Gas after the gas has been used in natural gas vehicles. This certification system is in place at each of our qualified landfills and fueling facilities. Importantly, each gas project is reviewed and qualified by the U.S. EPA using engineers to verify the connection between the renewable gas entering a gas pipeline and that the gas was actually used for fuel. Federal Legislation recognizes RNG. Renewable natural gas is part of the same Federal Renewable Fuel Standard (RFS2) as Ethanol and Biodiesel Fuel. In fact, it is considered more valuable as a renewable fuel (fewer emissions) than these commonly accepted fuels, and is worth more in the RFS2 incentive system. Renewable Natural Gas (RNG) made from landfill gas qualifies as Cellulosic Biofuel under the EPA's Renewable Fuel Standard. The monetization of Renewable Fuel Credits (RINs) under the RFS requires (1 ) a landfill gas source (2) an RNG facility, (3) CNG fueling stations, and (4) a transportation fleet using CNG as fuel. Through this commonly accepted process of displacing fossil fuel with Renewable Fuel within the same pipeline system, WM is able to place clean biomethane into the natural gas pipeline at our landfills to displace the need for an equivalent amount of fossil fuel when we use natural gas out from that same pipeline in our trucks, earning the description of RNG fuel. 1 U.S.Department of Energy,Alternative Fuels Data Center,http://www.afdc.energy.gov/fuels/natural—gas—renewable.html Federal Way Solid Waste Collection Services PAGE 145 MIRK, ATTACHMENT 1 Waste Management's Landfill Gas to RNG Waste Management has the largest fleet of natural gas vehicles in our industry with 7,621 natural gas collection trucks operating in North America. We support this fleet with natural gas fueling capabilities at 123 of our sites, of which 25 have public fueling stations. WM is unique in that we are both a source of and an end user of Renewable Fuel. We currently fuel over a third of our natural gas fleet with Renewable Natural Gas (RNG) produced from landfill biogas at four of our own facilities. Our long-term and ongoing investments in RNG production facilities, coupled with a natural gas fleet that can operate on RNG, are moving us closer to a near-zero emissions collection fleet. WM RNG use. In 2017, WM's CNG fleet consumed 6,670,000 MMBtus of natural gas (at 6,000 NGVs). Of that total usage, we are managing approximately 2,010,000 MMBtu/yr of biogas that offset our total fleet needs (or 30%). This includes internal and external biogas sources. The percentage is lower in 2017 because our fleet size grew while our RNG supply stayed roughly the same. California, Oregon, and Washington's CNG fleet usage is offset with Renewable Natural Gas. RNG reduces greenhouse gas emissions by 70% from diesel A decade ago, WM invested in technology to create renewable natural gas fuel from landfill gas. We now produce RNG at: Altamont Landfill, California Milam Landfill, Illinois American Landfill, Ohio Outer Loop, Kentucky Our California, Oregon, and Washington natural gas trucks are powered by renewable natural gas. �IrJ�Ju. PAGE 146 Federal Way Solid Waste Collection Services ATTACHMENT 2 Attachment 2: Inclement Weather FAQs Federal Way Solid Waste Collection Services PAGE 147 wYJM, ATTACHMENT 2 THIS PAGE INTENTIONALLY LEFT BLANK �IrJ�Ju. PAGE 148 Federal Way Solid Waste Collection Services ATTACHMENT 2 Inclement Weather FAQs Why is my garbage and recycling not being collected? This winter storm created extensive unsafe road conditions impacting our collection services. Our highest priority is safety — of our drivers and of the communities we serve. Garbage collection is one of the top 5 most dangerous occupations. When we send our drivers out for collection, we must consider the size of the collection vehicles (averaging over 50,000 lbs.) the conditions of the residential streets our drivers spend most of their time on, the stop and start nature of servicing residential streets, the strenuous physical labor and proximity to oncoming traffic. These factors create high risk that is exacerbated in snow and ice. Rest assured our operations team are out inspecting every route so that as soon as it is safe to do so, we will be out to collect. What's your plan for resuming collection? We are operating under inclement weather and our operations team is closely monitoring weather conditions. We are preparing for various storm scenarios and working closely with city staff on contingency plans. We will be posting updated collection information and service schedules daily on our website (wmnorthwest.com/weatherboard) and social media platforms. We strive to update our website twice daily (between 8am-10am and again at 6pm-8pm) but always check back periodically. Our customer service team and city staff will also be aware of any updates in real time. We understand this is an inconvenience and greatly value and recognize your reliance on our service — we will do our best to collect you as safely and efficiently as possible. What is the best way to receive service updates? The wmnorthwest.com/weatherboard contains the most up-to-date service announcements. We also use WM and city-specific social media platforms, press releases and media advisories, if applicable. If you are a WM-billed customer, please make sure you are signed up to receive customer notifications either via phone, text or email. Our goal is to notify residents the night before if we are clear that there will be no service. If our operations team is going to scout routes in the morning, the notification cannot be performed the evening before but will be sent as soon as possible the next day, What am I supposed to do with extra garbage material? Here are some tips to storing extra garbage: Fill current bin to capacity Place extra bags next to current garbage container Store in personal extra container labeled "garbage" Store waste in storage containers, unwanted cardboard boxes, etc. Federal Way Solid Waste Collection Services PAGE 149 �IYJtJ1�. ATTACHMENT 2 What am I supposed to do with extra recycle material? Please place extra recycling in a kraft paper bag, cardboard box, or personal container labeled. Make sure to label these extras as "Recycling." Why am I seeing WM trucks on the road if you are not providing service? During weather events like this, we need to prioritize servicing critical locations, such as hospitals and other medical facilities. If you see trucks on the road despite being told we are not operating, we are most likely attempting to collect from these customers. These types of facilities never close and from a public health and safety perspective, it is important to try and maintain consistent collections, even during weather events. Why don't we receive customer credit? Waste Management's service interruption policy, in the event of a missed collection due to weather or safety conditions, is to collect all material missed at no additional charge. This is an industry standard protocol. No credit is provided for postponed service because we still collect and manage the material, and incur costs related to collection and management of the material. �IrJ�Ju. I PAGE 150 Federal Way Solid Waste Collection Services ATTACHMENT 3 Attachment 3: Recycling News Bulletin Federal Way Solid Waste Collection Services PAGE 151 I �IYJtJ1�. ATTACHMENT 3 THIS PAGE INTENTIONALLY LEFT BLANK �IrJ�Ju. PAGE 152 Federal Way Solid Waste Collection Services ATTACHMENT 3 wull This month's Recycling News Bulletin follows the Waste Management Sustainability Forum, where corporate leaders, municipalities, government officials, experts, innovators and influencers came together to share insights and exchange ideas. As part of the discussion, Brent Bell, Vice President of Recycling Operations for Waste Management gave a recycling update on recent trends and next steps for improving the sustainability of recycling. His speech (condensed and edited for brevity) is below: 2018 was a challenging year for recycling programs across the globe. I know I am happy to have 2018 behind us! I thought it would be great to take you all through the journey of contamination, hard to recycle items and finally, how we are managing through difficult market conditions with education and technology. I'll use a couple of short videos to highlight some of our challenges and more importantly, our solutions. Let me first tell you a quick story of when I realized that we really do have a problem with recycling. It wasn't when we started in January 2018 with a complete ban of mixed paper into China, which was 30% of the fiber we collect—no that wasn'tit. And it wasn't when I walked down the hall to tell our senior leadership team that the recycling estimate for 2018 would be a $100M negative impact on earnings—that was badthough. No, the moment I realized recycling was in trouble came at the dinner table with my mom. Now my mother knows that I check her recycling cart—every time I go to my parents' house because their cart is in the garage right as you walk in the house—(how many of us flip the lid for a quick peek at a relative's house?). No, the moment came when my mom asked, "Can I put our old Christmas lights in the recycling cart?" That was the moment when I realized that my mom, my very own mother, is a "wish- cycler." Wish-Cycling Wish-cycling is a term used to describe recyclers who want to do the right thing and hope that everything they toss in the bin is recyclable—they have the best intentions but need some education to recycle the right items. Wish-cycling is one of the leading causes of contamination in our country today. Federal Way Solid Waste Collection Services PAGE 153 ATTACHMENT 3 Currently, contamination levels average around 25% - that means for every ton of recyclables we collect, we must remove 500 pounds to meet our customers' quality standards. Contaminants can impact good recycling programs by increasing costs, reducing the efficiencies of processing, and lowering the value of commodities. And the most serious problem with contamination are items that cause injuries to recycling professionals responsible for sorting those materials. Employees who work in the recycling facilities could be injured with the wrong materials—batteries that cause fires or propane cylinders that explode. These do not belong in curbside programs, and neither do plastic bags or bowlingballs. We get some really unusual items in recycling carts. We recently surveyed our facility managers and asked about the types of items they see coming across the sorting line. This list included everything from hoses (lots of these) to engine r< blocks, grenade launchers (of course, they're metal, right?), a deer, a black bear and even a python snake. However, the number of bowling balls that we receive is one that is really fascinating to me. It amazes me how many bowling balls we receive. Through a Google search, I learned there are only 3,000 bowling alleys in the US. But our recycling facilities receive over 100 bowling balls each week. That works out to about 5,000 bowling balls every year—or 82,000 pounds of bowling balls annually! I've never seen any recycling program that accepts bowling balls, however, once a week, 100 wish-cyclers decide—I'm going to take my lucky 16 Ib. ball and drop it in the good old 96 gallon wishing well, better known to us as the recycling cart. The good news is I know my mom doesn't bowl—so I can't blame her for this one. How can we do a better job with education programs? We thought that it would be great to hear from our front-line workers who are physically fighting the battle against contamination every day. I'd like to show a video that we recently created that will give you a glimpse into what contamination looks like when it shows up at the curb and in our recycling facilities. Contamination Video (https://www.youtube.com/watch?v=OMLq PANSkW4) The single biggest improvement that will help any recycling program is to remove contamination—not only will this help on the operating side—but the cleaner materials will always improve the economics of any recycling program. Education and Technology My final segment is really geared around next steps. What are we as an industry going to do about contamination and what is Waste Management doing to lead the efforts. If I had to pinpoint two potential solutions, those solutions would be focused around education and technology. Most wish- cyclers are not out to contaminate their recycling - they just don't know any better. We need to invest in education programs to help reduce contamination levels. Waste Management's Recycle Often. Recycle Right°education and outreach program offers tested education materials to help our customers know how to recycle correctly. The second solution has to do with investments in technology. In 2018 we had a full year of data/ productivity from our first robot, and by the end of this quarter, we will have three different robots active in our recycling facilities. We are learning a lot about robotics and how great they work alongside our additional investments in the latest screens and optical sorting technology to better improve our material quality. vwJu. PAGE 154 Federal Way Solid Waste Collection Services ATTACHMENT 3 Here are some video highlights showing how we're tackling education programs and technology investments. E Education /Technology video (https://www.youtube.com/watch?v=cxmNRTOjEN4he) Closing We know we must invest in recycling education programs—we know we must work together as an industry to resolve contamination issues and other issues that are impacting recycling programs. We know that Waste Management can't solve these issues alone - we have to educate the wish-cyclers and work alongside manufacturers, municipalities, customers, and end users. The technology advancements that we are seeing today on the recycling side are impressive. We have a vision for our future recycling facilities to use data combined with technology to process material more accurately and efficiently than ever before. Not just today's stream, but technology that can handle material in future streams. Technology that can change and adjust as materials in the stream evolve over time. Technology that sorts each targeted material into separate categories. We call this "positive sorting" and it will ensure that our end markets receive material that is free of any contamination levels. That vision and concept of our new Material Recycling Facility or MRF, was presented to Waste Management senior leaders last year, who approved it whole-hearted ly. The concept is now an active project with a building purchased and equipment arriving daily. We are excited to put all these pieces together and expect to have a running system by the end of this year—no longer the MRF of the future, but the MRF of today. As the nation's largest residential recycler, we continue to look for technology to advance processing of recycled materials and invest in great education programs. Technology and education programs that will tell my mother (and all wish-cyclers) that Christmas lights and bowling balls never belong in the recycling cart! Resources for Recycling Industry News Recycle Often. Recycle Right.° (RecycleOftenRecycle Rig ht.com) WasteDive (wastedive.com) Waste360 (waste360.com) Resource Recycling (resource-recycling.com) WasteToday (wastetodaymagazine.com) Learn more: Sustainability Forum presentation by Brent Bell, Vice President Recycling Operations WM https://www.youtube.com/watch?v=OKgJO1 u1 FHI&feature=youtu.be (this video is 24:50 in length) Federal Way Solid Waste Collection Services PAGE 155 MUM, ATTACHMENT 3 THIS PAGE INTENTIONALLY LEFT BLANK �IrJ�Ju. PAGE 156 Federal Way Solid Waste Collection Services ATTACHMENT 4 Attachment 4: WM and the City of Newcastle Aligning Cart Color Standards Federal Way Solid Waste Collection Services PAGE 157 �IYJtJ1�. ATTACHMENT 4 THIS PAGE INTENTIONALLY LEFT BLANK �IrJ�Ju. PAGE 158 Federal Way Solid Waste Collection Services ATTACHMENT 4 WM and the City of Newcastle Aligning Cart Color Standards February 2019 Project Overview In March of 2019, the City of Newcastle and Waste Management entered into a new long-term collection contract for solid waste and recycling services. One element of the contract included switching garbage and yard waste cart colors to align with surrounding cities and King County. The goal of this change was to ease the transition for any new resident moving to Newcastle and reduce confusion in the services currently provided. The delivery and removal were managed by WM's public sector and operations staff and the work was carried out by WasteRec, a third party. Implementation Plan Minimizing customer and driver confusion was the most important aspect of this implementation. To achieve this goal, our team developed a strategic plan that included multiple methods to communicate the upcoming change. The successful methods included: Internal Stakeholder Meetings Our implementation team consisted of operations, contract compliance, communications, public education and outreach as well as customer service. Weekly meetings, during a two-month time period, were held leading up to the implementation. During these meetings we ensured processes, deadlines, and expectations were clearly communicated to mitigate any impacts to both the city and the customer. An internal Frequently Asked Questions (FAQ) document was developed to educate PNW call center staff on the implementation process and to provide talking points to effectively answer implementation questions, especially surrounding the cart swap. External Stakeholder Meetings Waste Management regularly met and coordinated with Newcastle city staff throughout the implementation phase. Meetings were designed to update the city on WM's progress, address any concerns or questions, and collaborate on effective messaging to community residents. W One effective tool WM provided to city staff was an external FAQ document that was utilized as an educational YOUR NEWCASTLE tool empowering staff to field questions from community members and keeping elected officials aware of our Recycling s» c* progress. r=2Q+9 Guide Inside Residential Mailing With the new changes to the contract, both WM and the City decided to send the annual residential mailing right before the launch of the new contract. This allowed the opportunity to introduce and explain the service enhancements, which included the cart color swap. During the design phase we made sure all cart icons were labeled 01; 11 101 properly and showed the new cart colors. We also utilized many forms of call-out or notification boxes to draw attention to the message. Federal Way Solid Waste Collection Services PAGE 159 MIRK, ATTACHMENT 4 Social Media & Website Updates Updates on the WM website, WM and City social media platforms were Waste Management has asked us to share these answers to FAQs they've received about very important in delivering information to the community. WM the new bins and services starting in Ne.,casteWAthis March Forany other developed multiple posts and tweets enabling City staff to quickly questions pleaseccntact Waste Management at,-aoo-�.9z-ssssor•.:- post on to their website and social media channels. This provided an i-q: , =:.,I, easy to use resource for the City to utilize in gettting information out to residents in a timely manner. These platforms also allowed WM and the City to answer questions and calm concerns regarding the changes. O log 10, Cart Decals & Hangers Thasaare your aewcaml Once the new carts were received we FOOD & YARD used decals and tags to further the WASTE color swap messaging. In addition to the standard "what goes in the cart" New services from WM Will be available to all decal we added a second decal on the Newcastle residents starting March 4.This includes new garbage and yard waste carts, cart lid. This decal read "GARBAGE" or cart color changes,year-round yard waste service,selarcompacting public litter stations "FOOD & YARD WASTE" in big block and morel Learn more here:hit.ly/2SfJy4 -.-...— letters. The intention was to draw both � the resident and driver's attention to the contents that belonged in the new colored cart. ( V The final element of our Your cart colors are changing! I Pkwse t°egnn usng your new gray cart fa garbage communications effort was placing a and your new green Cart for yard wave hanger on the handle of each new cart delivered. While temporary, the hanger messaging provided a reminder ,-to©-542-qas about the cart color change and informed residents they could begin W ............ using their new carts right away. This was placed directly on the cart ... handle where we believed it would be most visible to residents. Driver Training Along with residents, WM drivers needed to be properly trained to manage the new cart color change. Route managers worked in both group settings and one-on-one with drivers to ensure they understood the changes, timeline and methods in providing further feedback to customers. The most effective training took place in driver launches. These launches are quick, 5-minute meetings, used to convey safety messages, operational changes and allow WM route managers to address driver's questions in real time. Results Successful cart delivery and removal quantities were provided to WM daily by WasteRec throughout the implementation. This provided a level of confidence and accountability that WM was able to share with city staff. By the end of the three-week implementation approximately 6,500 garbage and yard waste carts were delivered and 4,250 were removed. The difference is due to no removal of personal cans and adding yard waste carts. During the first week of new services, our operations team was able to determine that the color swap for garbage and yard waste carts was a success. We interviewed each driver that serviced the City of Newcastle during the week and all reported very high complying usage of the new carts. Yard waste drivers noticed very little, if any, garbage in their trucks which validated our communication strategy was effective. Any customer that appeared to not have made the change was left a friendly reminder via the same cart hanger used during delivery. We are happy with the result of the service enhancement and believe this strategy will work well in other communities WM partners with. �IrJ�Ju. I PAGE 160 Federal Way Solid Waste Collection Services ATTACHMENT 5 Attachment 5: WM: Innovators and Leaders in Waste Prevention and Recycling Federal Way Solid Waste Collection Services PAGE 161 wYJM, ATTACHMENT 5 THIS PAGE INTENTIONALLY LEFT BLANK �IrJ�Ju. PAGE 162 Federal Way Solid Waste Collection Services ATTACHMENT 5 WM: Innovators and Leaders in Waste Prevention and Recycling Cities across the Pacific Northwest partner with Waste Management to achieve sustainability goals, such as increasing • recycling while reducing contamination. Our Public Education and Outreach team has extensive experience developing innovative, award-winning recycling education and outreach programs to help cities achieve their respective goals. As innovators and Our • • leaders in our field, we bring this knowledge and research and Outreach to all the cities we serve. We drive towards results and are �. committed to helping our city partners reach sustainability extensive rience goals in whatever way we can with the talented developing • . and dedicated professionals we employ. award-winning recycling education and outreach Award-Winning Public Education Team programs to help our city partners reach their ••. Our strength is truly in our people. WM's Public Education and Outreach team members are not just industry experts—they share a passion for environmental sustainability and community engagement to help residents and businesses overcome barriers to recycling and composting. Our partners at King County, City of Seattle and other local jurisdictions say it best: WM team members are professional, accountable and industry experts. Our team members understand recycling, compostables and garbage collection are critical municipal services that contribute to a community's overall well-being. They know that education alone doesn't increase recycling. As part of their outreach to businesses and multifamily properties, they provide technical advice and assistance in right-sizing containers. They share tools for employees and residents to increase recycling, waste reduction and waste prevention. Our process is simple yet effective. We focus on engaging customers, ensuring efficient collection and continuing to invest in technologies that improve our industry. EnsuringEngaging Investing in Effective customersefficient + • •• collection education Our Public Education and Outreach team members are multidisciplinary, and have experience working with new and existing customers. Acting on our foundation of service excellence, safety and professionalism, they coordinate efforts to align with cities' goals and aspirations. Our team structure allows for collaboration and encourages forward-looking solutions. What's more, our staff members truly "walk the talk" in their daily lives, and are excited to share their knowledge, passion and expertise with the communities we serve. Federal Way Solid Waste Collection Services PAGE 163 ATTACHMENT 5 Experts in Community Based Social Marketing A key tool in building our successful programs is Community Based Social Marketing (CBSM). CBSM uses the latest research in behavior PSYCHOLOGY change, which examines motivators and ctics habits, perceptions, knowledge that are proven to be effective. Social science researchers have learned that awareness and + SOCIAL MARKETING education alone do not lead to behavior change. family,friends,community,culture People do not change their behaviors because it is"the right thing to do." People change their behaviors when the benefit to them outweighs BEHAVIOR ' the barriers. We overcome barriers by using incentives, direct outreach and simple messages. Our Public Education team members are trained in CBSM, and we infuse it into all our outreach programs. Whether incorporating messages that encourage recycling behaviors into our marketing and education materials, or providing tools for multifamily residents to recycle, our work is based on the principles of CBSM. Most notably, our experience includes the development of a 2013 customer recycling behavior study in King County and Snohomish County. The study yielded several key findings that WM now uses in developing behavior change tools for other partner communities. The results are impressive; our programs The WM Public Education and Outreach team have yielded significant recycling diversion. Recycling Behavior Study — The Foundation of WM's Outreach Programs The WM Behavior Study provided foundational information that our team now uses to help partner — 3 cities change recycling behaviors in their communities. In partnership with King County and Snohomish County staff, WM designed and conducted this research project to determine the barriers and benefits to recycling specific materials, and to better understand garbage and residents recycling behaviors with the goal of increasing recycling. _ • The 2013 study yielded key findings that WM now are throwing away, then uses in the development of CBSM initiatives. The study correlating their actionsto focused mostly on resources and outlets customers use what 'is motivating them if they have a question about recycling, and the biggest • or hindering from, recycling challenges, especially plastics. recycling more, this study While the study gave WM a deep understanding of gave - . . - how social and behavioral trends impact recycling, we • • experience • develop constantly review and adapt to demographic changes in the communities we serve. To learn more about this study • _ strategic • targeted and our other Revenue Sharing Agreement work with marketing • • outreach King and Snohomish Counties, please campaigns. visit wmnorthwest.com. �IrJ�Ju. PAGE 164 Federal Way Solid Waste Collection Services ATTACHMENT 5 WM Recycle Corps WM Recycle Corps Internship Program Puget Sound The WM Recycle Corps internship program, now in its Commercial and seventh year, is a big part of WM's community outreach Multifamily Outreach throughout the Puget Sound. Trained by WM recycling educators, the WM Recycle Corps interns work with Each year, WM Recycle Corps businesses, multifamily properties and residents in 26 reaches over 6,000 businesses cities across two counties to improve recycling habits and and multifamily properties reduce waste. WM Recycle Corps is not only valuable throughout the Puget Sound. for communities, it is a recognized program within the industry, and has earned awards from the Solid Waste Association of North America (SWANA)for both education and innovation. The program has become an incubator for the green industry. Since 2014, nearly 50% of WM Recycle Corps alumni have begun working as professionals in the industry for private companies, the public sector, and consulting firms. w MW KM Our 2 017 WM Recycle Corps Federal Way Solid Waste Collection Services PAGE 165 ATTACHMENT 5 Multifamily Expertise Our Public Education and Outreach team is knowledgeable about the challenges and ;;;; WM has the complexities of multifamily engagement. With :::: multifamily experience and knowledge an approach grounded in behavior change, social "" property inclusion and service equity, WM recommends • implement _ _ tackling multifamily recycling through a management engagement, multipronged approach that includes social media 'improvements • campaigns, on-site technical assistance, and resident tenant education. education and engagement Successful multifamily recycling programs rely on a supportive infrastructure that makes it easy for residents to participate. Research and pilot programs supported by WM have identified The Three Cs of a successful multifamily recycling program: Convenience, Clarity and Capacity. Our experienced team provides resources and information for property managers as well as outreach and technical assistance to improve recycling infrastructure and enhance tenant education. Examples of technical assistance recommendations may include: Adding recycling Rearranging or Adding container Reducing the size containers or adding containers labels and posters or number of pickup days to to ensure proximity garbage containers increase recycling of recycling, compost recycling, compost to eliminate excess collection capacity and garbage and garbage garbage capacity containers and make space for recycling and compost containers Multicultural Outreach WM is a leader in providing culturally relevant recycling education, and is experienced in the research and development of tools proven to increase recycling and reduce contamination. For Puget Sound's diverse communities, we go beyond translating materials. Instead, we delve into cultures to find relevant products and popular symbols,then we transcreate a system unique to each community. Our list of transcreated guidelines is ever-expanding, and currently includes Amharic, Chinese, Hindi, Korean, Russian, of • Somali, Spanish and Vietnamese. was the chance to make a difference Examples of our fliers can be found in the in Sample Materials section of our proposal. multiculturalin communities. Our work in multicultural outreach and education • 14 WM '• includes the WM Recycle Corps internship five languages: E • •• program. Each year, we recruit interns from Cantonese, .p. - - . • Spanish. diverse communities to reach residents of various allowed • bridge language gaps languages and cultures. WM Recycle Corps 2017 • • empower .• from diverse was our most diverse class to date with language backgrounds to waste lesmd live abilities in Spanish, Mandarin, Cantonese and Vietnamnese. WM Recycle Corps 2018 was • _ sustainably." also diverse with many interns speaking Spanish. PAGE 166 Federal Way Solid Waste Collection Services ATTACHMENT 5 WM continues our research to better understand recycling behaviors and the effectiveness of Oda a , - different outreach methods, based on language Papel que sacrlficas proficiency and ethnicity. We conducted a to blanca pureza. Eres peema. �� first-of-its-kind study to learn how to best '.�L Eres dibujo de nietas. educate the Spanish-speaking Latino community Avicn y barquito. in Snohomish County. The study used CBSM to M9ecaradeprincesaa f; Pape],me duele recidarte. 4 identify the best outreach methods to encourage iEresWanda demisnenasl � E recycling at home. By examining barriers, andy '+ Pero SA que Igual han de gozarte , otras manitas ajenas. _ the benefits based on their survey responses, � • -Marfa de Lourdes Vlctan`a s , WM determined that in language direct mail, digital and TV advertising were the most effective tactics to produce behavior change. Using this reasearch, we created the Oda al reciclaje or Ode to Recyclables campaign which features local poetry, art and music to highlight the value of recycling and which items can be recycled. Our team brings this wealth of research, experience and knowledgeto all our partner cities. Thought Leadership: Shifting Perspective, Changing Goals As a society, our waste stream is changing. For example, we're seeing more—and _ more complex—plastics and less paper. In the past decade, there's been a great deal of focus on often costly, sometimes abstract and frequently difficult-to-achieve weight-based goals. Recycling is important, but reducing environmental impacts is even more important. As thought leaders, the WM team believes that recycling is a worthwhile goal, but waste reduction is even better. WM embraces Sustainable Materials Management (SMM), which advocates decisions based on the entire life cycle of materials, as well as collaborative and integrative approaches to problem solving. Life cycle thinking encourages the least costly and most beneficial system improvement. Our data driven approach includes analyzing materials, management strategies and prioritizing our efforts based on the highest environmental benefits. Through our research and analysis, and with the application of life cycle thinking concepts, WM is better positioned to help customers develop waste programs and solutions that focus on their ultimate goal of achieving maximum reductions in greenhouse gas emissions in the most cost-effective manner. National Programs with Local Impact Recycle Often. Recycle Rights"" To keep recycling viable, we are addressing contamination on both the local and national scale. The Recycle Often. Recycle Right.sM education and outreach program is a first for the industry, and is designed to be flexible, adaptable and customizable. The campaign takes a back-to-basics approach by focusing the message on three key behaviors: * J95 Recycling empty bottles, Keeping food and liquids Keeping loose plastic bags cans and paper out of recycling out of recycling Federal Way Solid Waste Collection Services PAGE 167 �IYJtJ1�. ATTACHMENT 5 This research-based program promotes the basics of recycling by simplifying guidelines and empowering everyone to become a recycling ambassador. Our site www.RecycleOftenRecycleRight.com_includes recycling curriculum that can be downloaded by educators, city staff and members of the community. When residents simply follow the three key rules, there is a dramatic decrease in contamination and increase in recycling volumes in our communities. These simple messages have been incorporated into all educational materials to ensure a consistent message is communicated effectively to customers. One in every five people who make the promise to Recycle Often. Recycle Right.s" interacts with the popular Recycling Myths feature, which allows site visitors to discover whether an item may be recycled in their curbside containers. They also get expert tips for disposal. Awards and Recognition :to, 2015 SWANA Gold Excellence Award for Education and Innovation: ffi�uu . R WM Recycle Corps SWAM",, 'V The WM Recycle Corps collegiate summer internship program is not only valued by communities, but also by the industry. This unique approach to recycling education earned recognition from the Solid Waste Association of North American (SWANA) in both the education and innovation categories in 2015. 42 2017 SWANA Silver Excellence Award for Educational Program: Umm SWANA.or'g Youth Education Program Our innovative waste reduction and recycling outreach programs for elementary and middle schools in Snohomish County include a schoolwide theatrical assembly show, individual classroom workshops, customized technical assistance, action project assistance and family outreach booths. By providing a full range of educational and technical assistance, WM helps teachers deliver the important message to reduce and recycle. � MMra 2018 WSRA Recycler of the Year Award: Multicultural Engagement WM is committed to engaging the diverse communities that we serve. To reach multicultural residents, WM employs a multi-pronged approach that includes innovative studies and programs, community events and direct outreach to businesses, multifamily properties and residents. �IrJ�Ju. I PAGE 168 Federal Way Solid Waste Collection Services ATTACHMENT 6 Attachment 6: WM RSA: Collaborate. Innovate. Repeat. Federal Way Solid Waste Collection Services PAGE 169 wwU . ATTACHMENT 6 THIS PAGE INTENTIONALLY LEFT BLANK �IrJ�Ju. PAGE 170 Federal Way Solid Waste Collection Services ATTACHMENT 6 WM RSA: Collaborate. Innovate. Repeat. Waste Management participates in an annual Recycling and Commodity Revenue Sharing Agreement (RSA) with Snohomish County and King County, a program unique to service areas that are regulated by the Washington Utilities and Transportation Commission (WUTC). A portion of revenues from the sale of curbside and multifamily collected recyclables are used every year to develop and deploy projects, programs and campaigns aimed at increasing curbside recycling and composting, and decreasing contamination through public education. However, this is not your average public education program. The RSA has become WM's breeding ground for innovative, award-winning research and outreach strategies that change recycling behaviors for good. It's the place where we brush aside business-as-usual thinking and dig deep to uncover how to reach customers in ways they haven't been reached before. Whether it's knocking on doors at apartment buildings, pumping up a room full of elementary school students or engaging with Latino households, we are leading the way by pushing boundaries every year and applying our learnings along the way. No other company is making this magnitude "Collaborators and innovators... the Waste of an investment in developing, testing, and Management team is a true partner and implementing waste reduction outreach has helped make King County a leader at strategies that stand out and reach audiences the regional and national level." who have historically been deemed "hard to reach." As a result, RSA projects help inform and -Gerty Coville, Program Manager King County inspire public education efforts across the many Solid Waste Division communities that WM and its partners serve. What seeds this breeding ground for effective outreach? Our set of guiding principles: Collaborate. Waste Management believes the best ideas come when we listen, share ideas, and leverage the experience and expertise of our municipal partners. We work together each year to set goals and priorities, and devise strategies together that map to those goals. Research is our Compass. At the onset of a new challenge, we always ask'do we know what it will take to move our customers to action?' and 'what is holding them back?' If we don't know, we don't guess. We research instead— customer surveys, focus groups and pilots. Strategy Grounded in Behavior Change Theory. Our education strategy is rooted in the theory of behavior change. WM uses social marketing principles to build every campaign, making sure we prioritize the most impactful behavior, understand the barriers our customers face in changing that behavior, and know what is most likely to motivate them to change. We are rigorous and follow every step of a successful social marketing process. Even when there are ten of them. Culturally Competent Program Design. The demographics of the communities we serve are rapidly changing and becoming ever more diverse. We know there's no such thing as a "one size fits all" when it comes to public education. WM is committed to building outreach programs for diverse audiences that take into account each Federal Way Solid Waste Collection Services PAGE 171 I �IYJtJ1�. ATTACHMENT 6 community's unique barriers to recycling more, and taps into the messages and tactics that will best resonate and motivate them to take action. Innovate, Innovate, Innovate. Through the RSA, the WM team works with our partners to think outside the box of bill stuffers or dense recycling guides, and consider new and unexpected ways of engaging with customers. We devise campaigns with multiple touchpoints so that our audience engages with us where they live, work and play. These guiding principles are at the heart of every RSA project, spanning a variety of areas, including organics diversion, multifamily recycling,youth education and outreach to multicultural populations. Organics Diversion The RSA has been the testing ground for a variety of strategies to increase food scrap diversion curbside and raise awareness of the composting loop that takes scraps from kitchen to garden. Over the last five years, WM has built a strong community of"Foodcyclers" who have pledged to compost food at home, and have been given tools to help them be successful. Events with local chefs in supermarkets demonstrated how easy composting can be, and innovative ideas like Produce Sticker Trading Cards promoted keeping contaminants out of the compost feedstock. » Food scrap collection incentive pilot » "Scrap Happy Kitchen" chef demo events » Food scrap collection PR/marketing campaign » Keep Compost O'Natural produce sticker » Door-to-door outreach and educational trading card promotion campaign to increase yard waste subscription » Compost to farm trials and deliveries rates » Door-to-door kitchen food scrap container » Compost Days partnership promoting retail and delivery pilot bulk sales of compost » Cart tagging pilot regional partnership » "All You Can Shovel" customer appreciation » Organics contamination work group pilot events at Cedar Grove facilities » "I'm a Foodcycler!"campaign and pledge program Multicultural Outreach It's not enough to simply translate education materials. WM is committed to designing and transcreating outreach programs for diverse communities that not only address language barriers but also employ community-specific messages and outreach tactics that are proven to resonate. Since 2012, WM has transcreated more than 50 recycling information pieces for eight language communities. We even created a viral recycling jingle. In 2016, the RSA supported a Latino household recycling pilot that tested the effectiveness of strategies including text message recycling tips, media advertising, door-to-door and direct mail. WM also engages with Chinese, Vietnamese, Korean and Spanish-speaking residents at cultural events and ethnic grocery stores around the region. Examples of multicultural outreach include: » Pilot Measuring Behavior Change and Testing » Door-to-door outreach to multicultural the Effectiveness of Outreach Strategies multifamily residents among Latino Audience » Spanish language outreach campaign » Multicultural event outreach in four languages „ Spanish language door-to-door outreach pilot » Transcreated recycling guides and education for Latino multifamily residents materials vwJu. PAGE 172 Federal Way Solid Waste Collection Services ATTACHMENT 6 Community Outreach WM's award-winning Recycle Corps program takes community outreach to the next level. Each year a fresh crop of interns are provided extensive training in order to provide one-to-one recycling and composting education in the community. Since 2012, the WM Recycle Corps interns have educated residents in multiple languages at more than 300 community events throughout the Puget Sound. Schools Outreach Through the RSA collaboration, WM has developed a SWANA-award-win ning waste reduction and recycling outreach program for elementary and middle schools, now in its fifth year. In 2016 alone, we reached nearly 40,000 students at 63 schools, providing 49 assemblies, 220 classroom workshops, and in-depth technical assistance to 25 schools. Multifamily Several RSA research and pilot programs have helped crack the code for better multifamily recycling, including identifying "The Three Cs" as key features of a strong program: Convenience, Clarity, and Capacity. These features help optimize recycling infrastructure and increase tenant engagement. In implementing The Three Cs, the WM team has been on the ground at countless multifamily complexes, working with property managers and engaging with residents in 8 different languages one door knock at a time. "WM Recycling All Stars" program with >> Multifamily recycling assistance pilot projects property manager toolkit and recognition >> Door-to-door pilots for tenant education and program property manager technical assistance Washington State Recycling Association » Review of Waste Management multifamily multifamily recycling study group programs in North America Research RSA projects have run the gamut from usability and message testing for materials, to pilots to determine the most effective outreach strategies before a larger campaign implementation. The largest research effort to date was in 2013 when Waste Management and its partners conducted a comprehensive recycling behavior study to determine the barriers and benefits to recycling specific materials. The study, a first-of-its kind in the U.S., paired curbside cart audits with door-to-door resident interviews, aimed at identifying disconnects between beliefs/knowledge and actual behaviors. Follow-up focus groups with residents allowed for an even deeper dive into the barriers and motivations for recycling and composting more. Recycling Behavior Study >> International study of multifamily programs and Studies to identify solutions for expanding strategies recycling opportunities in public spaces >> Recycling incentive program pilot Service level study >> Recycling harmonization research and analysis Latino Recycling Behavior Study Federal Way Solid Waste Collection Services PAGE 173 ATTACHMENT 6 THIS PAGE INTENTIONALLY LEFT BLANK �IrJ�Ju. PAGE 174 Federal Way Solid Waste Collection Services ATTACHMENT 7 Attachment 7: An Easy-to-Understand Invoice Federal Way Solid Waste Collection Services PAGE 175 �IYJtJ1�. ATTACHMENT 7 THIS PAGE INTENTIONALLY LEFT BLANK �IrJ�Ju. PAGE 176 Federal Way Solid Waste Collection Services ATTACHMENT 7 An easy-to-understand invoice 1PIM. INVOICE 0 PWO1o12 Customer ID: 2-82290-00065 custo 4r Noma h1, ?NFP Scrncc Feo0 111! (MJcC CJ1g 1; nr oce Nu"txr _f.Li.:!.. _E a p u„ N _ A Visit Wm.Com August 19, $124.73 to%a up Y- 2017 :,v—N r. f t ,,- "C=A f payrnmt05' 26.60 ed anter o8 A .-A tyr•Nt d v,e Noon arorc s rW amim a"'a °"%or, ft °° z=11 s«agetor rtpocat" SIMPLE GUIDE TO YOUR INVOICE t3,��Cr 2.59E d�.u1�G arM N-;� �a27d$ v (OW90 Se -37'�MW °�. ff (FRONT) PI.—Balance PaymentsI A*Stments Current Charges _ Total Due (97 12) + coo 12473 124.73 O Customer ID Unique identifier for your account. D—riptim D b Tid.t 76:; Tae CV131/11 76 Gale'TCfa lbcycfc Ccr;�r rir �V r ti�p savca _ cc 1© Billing Period iLwEmrn�"ta c 1 Shows the billing cycle dates for this invoice. Tet.l CAW—It err 11 Contact Information © We're always here to help,either online or by phone. �......................•-----•-•--nrr aNrM an4ar.r sa.r ara..wptitrr...pne..n o�iA.1----..... OWhat Do I Owe and When Quickly see the total and when it is due. 07/21/17 50635119-1156-1 fiO4-007645&123 NAM M1111111QIOIf ro as�rla �rsla Pry' T=awtly 00(14,!11 121.73 Account Overview O r fta wm" Cal Wil 5126.60 © A quick summary of your monthly charges.A full breakdown is in the details section below. Detailed Account Activity UU8t7i75I67199ia167i719191.759i9iia4491.717tLLI.4LLii76L V O Information by service location,including all Ns:�.ass services,credits,and additional charges. W M QESTONER WASTE AMNAGE ENT 311 JACKSON STREET 90 box 43530 payment Coupon STOCKTON CA 2S 20S 11RO1=,AZ 11S127 O If paying by mail,this is the portion of your THINK GREEN: paper invoice you return with payment. Federal Way Solid Waste Collection Services PAGE 177 I �IYJtJ1�. ATTACHMENT 7 PEP Zar2 T ha axocc Mute:r Dew by WJ to x(W Ac vzvcc tay:u to z spxrW Wca 41 erg trw.par agrm to mrtna ser®aarg"S speanal sauce paam. 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G+♦>.J.= ♦r w r.csm.v>j>sr�e F.•..s.e;v tt..am>nr+g p.+.•+trw.vo.rat.'rryr rrvr� Swrra •.•.torw.rwa.rpw.Yarrru osn./v aysse.ray re m*fr,�irare+s r.gnb.ur ..+..t.mw:s.r rsw to ay.arP»taw,.a tv u..a..r r..r,ri rrsne urge iry ser.rrvrr Set Up Automatic Payments Sign up for our automatic payment service for a convenient way to establish recurring payments on your account. rA •i' MmAutomatic Pgrmt savcz i autwsaYPa=Matagatmt to Foy"fce aty atxxrmcary om:xLg m"trop my haf.xmrt.I crr dual aCxmzbw by retry q Wztc Uzogatmt a art awn o•Dy ca#n ttn a==W rev ca maty Wad or rry docs You oratrrot oxtl ta"1.2 dJf3 ry-�lar 11.t-rttY a G�rtwmt5 Ib tateatkCt.Cbrtrm•C to sll2rtY:payment trY J y0ge OrC bl you acr suet-ttAc ynr;W-0,W#tic W-K-Cd opt ..5 ----. 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PAGE 182 Federal Way Solid Waste Collection Services Federal Way RFP 2019 Form 2 Rate Proposal Proponent:WM of Washington,Inc. Monthly Rates Unless Otherwise Specified Service Pounds Total Level Per Disposal Collection Service Service Level Count Unit Fee Fee Fee Monthly One 32 gallon Garbage Cart(incl 591 current microcan cost) 612 20.23 S 1.42 S 17.68 $ 19.10 Weekly One 19/20-gallon Garbage Cart 3477 9.25 S 2.82 S 21.22 S 24.04 Residential 1 32/35-gallon Garbage Cart 7931 16.18 S 4.94 S 31.07 S 36.01 Curbside 1 60/64-gallon Garbage Cart 5039 32.36 S 9.87 S 35.86 S 45.73 Service 1 90/96-gallon Garbage Cart 1317 48.54 S 14.81 S 43.32 S 58.13 Total Garbage Extras(32 gallon equivalent) 1919 16.18 S 1.14 S 4.86 S 6.00 Customers: Miscellaneous Fees: 18376 Recycling Only(no garbage service) $ 11.69 Compostables Only(no garbage service) $ 12.88 Extra Compostables(32 gallon bag/bundle/can) S 3.00 Second 96-Gallon Compostables Cart(rental only) S 1.50 Additional 96-Gallon Compostables Cart(for ongoing excess above base 96-gallon service) 285 S 6.00 Return Trip,per line of business 33 S 15.00 Roll-out Charge,per 25 ft,per cart 61 S 3.00 Drive-in Charge,per month,per line of business 11 $ 6.00 Dormant Account(charged past four weeks suspension)per monthS 7.50 Overweight/Oversize container(per /u) S 3.00 Redelivery of one or more containers 11 S 15.00 Cart Cleaning(per cart per cleaning) 1 = $ 10.00 On-Call Non-CFC Containing Large Appliance("white goods")per item 1 S 20.00 Bulky Refrigerators/Freezers/Air Conditioners per item 1 S 30.00 Waste Sofas,Chairs,per item 2 75.00 S 5.28 S 14.72 S 20.00 Collection Mattresses,Boxsprings,per item 2 100.00 S 7.04 S 12.96 $ 20.00 Weekly One 20-gallon Garbage Cart(23) 27 9.25 S 2.82 S 17.21 S 20.03 Commercial 1 32/35-gallon Garbage Cart(294) 399 16.18 S 4.94 S 17.70 S 22.64 [MF Can and 1 60/64-gallon Garbage Cart(6) 60 32.36 S 9.87 S 23.91 S 33.78 Cart 1 90/96-gallon Garbage Cart(4) 34 48.54 S 14.81 S 30.09 S 44.90 Extras(32-gallon equivalent)(3) 16.18 S 1.14 S 4.86 S 6.00 Emptying Litter&Recyclables receptacles in public areas,per NOTE: unit,per collection(including lining) tbd 16.18 $ 1.14 S 2.86 S 4.00 Column C is Compostables Service: total MF Weekly 35-gal Cart Yard Debris/Foodwaste service 8 $ 11.57 and comm Weekly 64-gal Cart Yard Debris/Foodwaste service $ 12.19 containers. Weekly 96-gal Cart Yard Debris/Foodwaste service(29) 58 % $ 12.88 Number in Ancillary Fees: column B in Return Trip,per line of business S 15.00 (red)is the Roll-out Charge,per 25 ft.unit,per cart,per pickup,per week , S 1.50 portion that Redelivery of containers $ 10.00 are MF Com ostable linin (per Cart,per ick-u ) $ 4.00 Cart Cleaning/Swap(per Cart) $ 10.00 Weekly 1 Cubic Yard Container 343.59 $ 104.82 $ 305.90 $ 410.72 Commercial/ 1.5 Cubic Yard Container 515.39 S 157.24 S 400.40 $ 557.64 MF Detachable 2 Cubic Yard Container 687.18 S 209.65 S 494.90 $ 704.55 Container 3 Cubic Yard Container 1 1,030.77 S 314.47 S 683.90 $ 998.37 (compacted) 4 Cubic Yard Container 1 1,374.36 S 419.30 S 872.90 S 1,292.20 6 Cubic Yard Container 3 2,061.54 S 628.95 S 1,260.88 $ 1,889.83 Commercial 1 Cubic Yard,1 pickup/week(1) 91 114.53 S 34.94 S 78.47 S 113.41 Detachable 1 Cubic Yard,2 pickups/week 1 114.53 S 69.88 S 156.94 S 226.82 Container 1 Cubic Yard,3 pickups/week '_ 114.53 S 104.82 S 235.41 $ 340.23 (loose) 1 Cubic Yard,4 pickups/week 114.53 S 139.76 S 313.88 S 453.64 1 Cubic Yard,5 pickups/week 114.53 S 174.70 S 392.35 S 567.05 1.5 Cubic Yard,1 pickup/week(2) 24 171.80 S 52.41 S 99.53 S 151.94 1.5 Cubic Yard,2 pickups/week(1) 1 171.80 S 104.82 S 199.06 S 303.88 1.5 Cubic Yard,3 pickups/week 171.80 S 157.23 S 298.59 S 455.82 1.5 Cubic Yard,4 pickups/week 171.80 S 209.64 S 398.12 S 607.76 1.5 Cubic Yard,5 pickups/week 171.80 S 262.05 S 497.65 S 759.70 2 Cubic Yard,1 pickups/week(6) 101 229.06 S 69.88 S 120.71 S 190.59 2 Cubic Yard,2 pickups/week(13) 21 229.06 S 139.76 S 241.42 S 381.18 2 Cubic Yard,3 pickups/week(3) 3 229.06 S 209.64 S 362.13 S 571.77 2 Cubic Yard,4 pickups/week 229.06 S 279.52 S 482.84 S 762.36 2 Cubic Yard,5 pickups/week 2 229.06 S 349.40 S 603.55 S 952.95 3 Cubic Yard,1 pickup/week(20) 85 343.59 S 104.82 S 163.59 $ 268.41 3 Cubic Yard,2 pickups/week(40) 58 343.59 S 209.64 S 327.18 $ 536.82 3 Cubic Yard,3 pickups/week(2) 11 343.59 S 314.46 S 490.77 S 805.23 3 Cubic Yard,4 pickups/week 343.59 S 419.28 S 654.36 S 1,073.64 Page 1 of 3 Federal Way RFP 2019 Form 2 Rate Proposal Proponent:WM of Washington,Inc. Monthly Rates Unless Otherwise Specified Service Pounds Total Level Per Disposal Collection Service Service Level Count Unit Fee Fee Fee 3 Cubic Yard,5 pickups/week 1 343.59 $ 524.10 S 817.95 $ 1,342.05 4 Cubic Yard,1 pickup/week(39) 125 458.12 S 139.77 S 198.69 $ 338.46 4 Cubic Yard,2 pickups/week(47) 89 458.12 S 279.54 S 397.38 $ 676.92 4 Cubic Yard,3 pickups/week(6) 43 458.12 S 419.31 S 596.07 $ 1,015.38 4 Cubic Yard,4 pickups/week(6) 6 458.12 S 559.08 S 794.76 $ 1,353.84 4 Cubic Yard,5 pickups/week(1) 6 458.12 S 698.85 S 993.45 S 1,692.30 6 Cubic Yard,1 pickup/week(19) 69 687.18 S 209.65 S 273.88 S 483.53 6 Cubic Yard,2 pickups/week(22) 61 687.18 S 419.30 S 547.76 S 967.06 6 Cubic Yard,3 pickups/week(5) 21 687.18 S 628.95 S 821.64 S 1,450.59 6 Cubic Yard,4 pickups/week 2 687.18 S 838.60 S 1,095.52 S 1,934.12 6 Cubic Yard,5 pickups/week 1 687.18 S 1,048.25 S 1,369.40 S 2,417.65 8 Cubic Yard,1 pickup/week(16) 60 916.24 S 279.53 S 331.81 S 611.34 8 Cubic Yard,2 pickups/week(12) 49 916.24 S 559.06 S 663.62 S 1,222.68 8 Cubic Yard,3 pickups/week(4) 22 916.24 S 838.59 S 995.43 S 1,834.02 8 Cubic Yard,4 pickups/week 2 916.24 S 1,118.12 S 1,327.24 S 2,445.36 8 Cubic Yard,5 pickups/week 3 916.24 S 1,397.65 S 1,659.05 S 3,056.70 Extra loose cubic yard in container,per pickup(83) 125 114.53 S 8.06 S 6.94 S 15.00 Extra loose cubic yard on ground,per pickup 114.53 S 8.06 S 11.94 S 20.00 Detachable Container Ancillary Fees(per occurrence): Stand-by Time(per minute) $ 1.60 Container Cleaning(per yard of container size,including trans ort) $ 10.00 Redelivery of Containers iii $ 30.00 Return Trip per line of business(1) 3 "�''"���''���" $ 15.00 Daily Monthly Delivery Haul Service Level(based on pick ups) Rent Rent Charge Charge Commercial Non-compacted 12 cubic yard Drop-box(0 boxes) S 1.88 S 56.40 S 91.37 S 198.41 [MF Drop-box Non-compacted 15 cubic yard Drop-box(0 boxes) S 2.24 S 67.20 S 91.37 S 198.41 Collection Non-compacted 20 cubic yard Drop-box(9 boxes)(1) 35 S 2.67 S 80.10 S 91.37 S 198.41 Non-compacted 25 cubic yard Drop-box(1 box)(1) 3 S 3.08 S 92.40 S 91.37 S 198.41 Non-compacted 30 cubic yard Drop-box(1 boxes)(1) 10 S 3.47 S 104.10 S 91.37 S 198.41 Non-compacted 40 cubic yard Drop-box(4 boxes)(1) 8 S 3.84 S 115.20 S 91.37 S 198.41 Compacted 10 cubic yard Drop-box(1 boxes) 0.3 �� � � S 91.37 S 240.82 Compacted 15 cubic yard Drop-box(7 boxes) 10 $ 91.37 S 240.82 Compacted 20 cubic yard Drop-box(3 boxes) 3 $ 91.37 S 240.82 Compacted 25 cubic yard Drop-box(4 boxes) 15 $ 91.37 S 240.82 Compacted 30 cubic yard Drop-box(16 boxes) '_; $ 91.37 $ 240.82 Compacted 35 cubic yard Drop-box(3 boxes) 10 $ 91.37 S 240.82 Compacted 40 cubic yard Drop-box(10 boxes) 9 $ 91.37 S 240.82 Drop-box Ancillary Fees Per Event Return Trip S 30.00 Stand-by Time(per minute) S 1.60 Container cleaning(per yard of container size) S 10.00 Solid Lid Surcharge(per month of rental) S 20.00 Drop-box directed to other facility(per mile,one-way) $ 3.75 Pounds Per Disposal Collection Haul Service Level Unit Fee Fee Charge 2 Yard detachable Container 2 229.06 S 69.88 S 150.89 S 220.77 Temporary 4 Yard detachable Container 2 458.12 S 139.77 S 248.36 S 388.13 Collection 6 Yard detachable Container 2 687.18 S 209.65 S 342.35 S 552.00 Hauling 8 Yard detachable Container 2 916.24 S 279.53 S 414.76 S 694.29 Non-compacted 10 cubic yard Drop-box S 234.55 Non-compacted 20 cubic yard Drop-box(4 boxes) 11 $ 234.55 Non-compacted 25 cubic yard Drop-box $ 234.55 Non-compacted 30 cubic yard Drop-box(16 boxes) (11 MF) 15 $ 234.55 Non-compacted 40 cubic yard Drop-box(5 boxes) (3 MF) 11 $ 234.55 Delivery Daily Monthly Service Level Fee Rental Rental 2 Yard detachable container S 91.37 S 1.30 S 39.00 Temporary 4 Yard detachable container S 91.37 S 1.45 S 43.50 Collection 6 Yard detachable container S 91.37 S 1.80 S 54.00 Container 8 Yard detachable container S 91.37 S 2.00 S 60.00 Rental Non-compacted 10 cubic and Drop-box S 91.37 $ 2.35 $ 70.50 and Delivery Non-compacted 20 cubic yard Drop-box , S 91.37 S 3.34 S 100.20 Non-compacted 30 cubic yard Drop-box S 91.37 S 4.34 S 130.20 Non-compacted 40 cubic yard Drop-box S 91.37 S 4.80 S 144.00 Pace 2 of Federal Way RFP 2019 Form 2 Rate Proposal Proponent:WM of Washington,Inc. Monthly Rates Unless Otherwise Specified Service Pounds Total Level Per Disposal Collection Service Service Level Count Unit Fee Fee Fee Event Per Da Services Delivery,provision,collection of a set of 3 carts(G,R&C) $ 25.00 Service Per Hour Hourly Rear/Side-load packer+driver $ 145.28 Rates Front-load packer+driver $ 145.28 Drop-box Truck+driver $ 145.28 Additional Labor(per person) S 78.95 Commodity Initial Year Recyclable Commodity Value,per ton 10,000 S 54.07 Value Proposal Alternatives (1)Every-other-week Single-Family Recyclables Collection S (3.05)Per month decrease in garbage rate per SF customer (2)Non-embedded Compostables Collection: Amount removed from Single-Family Garbage Rates S (9.48)Per month decrease in garbage rate per SF customer Subscription rate for one 32-gallon Compostables Cart S 10.53 Per month Subscription rate for one 64-gallon Compostables Cart $ 11.04 Per month Subscription rate for one 96-gallon Compostables Cart S 11.59 Per month (3)Mandatory Collection S 0.47 Per mo increase or decrease in garbage rate per SF customer (4)Relaxed Collection Vehicle Standard S - Annual increase or decrease to revenue requirement (5)Expanded Commercial Recycling S 2.61 Per month increase per cubic yard of garbage collected (6)City Billing Agent Alternative S (63,573)Annual increase or decrease to revenue requirement (7)Alternative Service Fee Escalation Component-WST S (306,119)Annual increase or decrease to revenue requirement (8)Alternative Service Fee Escalation Component-3.5% S (340,132)Annual increase or decrease to revenue requirement (9)Quarterly Single-Family Billing 1 $ (1.08)jPer mo increase or decrease in garbage rate per SF customer Page 3 of 3 V c0 (n oD f- I� O mO (n c0 r V' M v m m 0(D (n m �' [p O a d M O W M I� OO Mac0N r r MI- m WO cm h- � (c cH� r r fl- W W c00 r- P- Wmoo co co My Lo V q- V M V• MMMMC 4D M r d •) X y> (D d O Q Y A 69 EA EA E9 EA EA to M E9 E9 EA M fA L9 49 Cr]V7 N 4!ll CA M C/)4A(fT c9 N 3 (A N W C M N co (2 m Lo u)co Or col cnil m0 0) V• OOv MW mi N V Lo mW R 0 (D(0rLo0)m O V• MhI- (DNCMNoD(Dm V' — 7 r W M V' mmOM� q'(Q CO mMMC V cli cq MNLrm h >C N m NN r coN v aOOr N V' N COOK WC) o)co V' ((') O (D O Om OW tto (D (Dn r � O MSW V•N�(DM P d N M V' M m V)N M M Cv) (M N N N N r O) w ff> 69 w (A 69 KJ fA 69 69 69 69 69 69 w 69 69 69 69 w 69 69 69 69 w W Od c m (n m 0) O N O V (0Mr- M r0) I- O m O (oM 'T (D I- t p) 3 O V; M OO V' MWmI-- r- r I V I rmMW V; d• OWm � hO O W G' Y/ N~ m m co co O V' (q mr--m cO m OO r-mm (nN O r O O N I- coW m O O N I� coO r O Ij O) (n (D I- (n (n V' (n Cn N N M v (A E a Q t y r r r r r r a to 69 69 E9 EA W.69 EA 69 69 69 E9 fR (A E9 EA EA(A W.fA M 69 69 EA M NN iA 44 U a) U) O L U L LL O_ qqq I- m V• I� M m M W V' r V• r O M m(O (D "r O(O I- V' N N h I N W �m (0 (n(D V' I- r r M O m O N W V•W 't N (n r O f\ N (Dc! 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E C = a) X UIn a) to v u) (D E La O N m n a) U 0m F— w E 0 ON O v O r E E cua) E o E c N � 8 +- cCL (D n c r oo a) E U E m V hN N � N N C L id N C a) a) K O N N (D f0 f1 0 7 (D 0 0 0 C 0 N C m a A (� « > L W NO Z � � ti � Q ���Q(n CMMOZo �(i2<�m <=a°i U e 5 > i6 MEA 2018 Sustainability Report ort .1 �AII z F �. F WW Yid I+ cki _ t CHANGE IS INEVITABLE. MANAGED WELL, IT RESULTS IN PROGRESS. BY CHOOSING TO DRIVE THIS PROCESS, WE HELP ENSURE I BETTER COMPANY BETTER WORKFORCE CEO Message...............................................2 Our Workforce............................................93 Waste Management At-A-Glance..............5 Diversity& Inclusion..................................94 Mix of Service................................................6 Engagement& Retention..........................98 Goals& Progress.........................................7 Talent Management.................................102 Economic Impact.......................................13 Safety.........................................................103 Awards&Recognition...............................15 Security.....................................................109 Reporting& Materiality.............................17 Training......................................................III BETTER SOLUTIONS BETTER COMMUNITIES Overyiew......................................................22 Local Communities..................................116 Waste Reduction.........................................25 Environmental Preservation...................118 Recycling.....................................................28 Public Education......................................122 Organics......................................................37 Community Vitality...................................125 Waste-Based Ener 43 Charitable Donations...............................129 Investments& Innovation .........................47 Disaster Relief..........................................131 Hard-to-Handle Materials.........................50 Stakeholder Engagement Consultative and Customized Approach..53 on National Issues...................................133 Waste Management Phoenix Open..........63 Recycling Partnerships.............................68 APPENDIX Company...................................................137 BETTER OPERATIONS Operations.................................................157 Safe Landfills..............................................70 Workforce..................................................186 Energy Conservation..................................77 Communities............................................196 Carbon Footprint&Strategy.....................79 Fleet.............................................................84 Water Conservation...................................90 JAJRg\ ,. 4; l { BETTESi w P" If M ill `n4�,w4; ^MP� .,iittttttuxn '. 3ttttaa�Y, nnnnnnnn5nnnnnnnnn C IP THOUGHTFUL, FOCUSED AND RESILIENT AMID A CHANGING INDUSTRY. WA:r4 ,'*E MANAGEMENT Owl IN THIS SECTION CEO Message...................................2 Waste Management At-A-Glance...5 Mix of Service..................................6 y Goals & Progress............................7 Economic Impact...........................13 Awards & Recognition...................15 Reporting & Materiality ................17 y CF--.P MFRSAGE Jim Fish President and Chief Executive Officer The world is changing more rapidly than ever. To sustain and succeed in the face of this change requires agility, adaptability and, above all, a resilient spirit. We see these qualities tested and proven countless times daily by our employees who manage the environmental needs of our customers. And in 2017,we found these qualities tested as our organization managed —and prevailed over—challenges, including a series of natural disasters and a seismic change in the recycling industry.Waste Management's resilience has enabled us to adapt and propel our business forward. Uniting in the Face of Natural Disaster In the summer of 2017,we were humbled by nature's wrath in Texas and Florida where we have thousands of employees, millions of customers, and extensive operations.Then, fires and floods in the Western U.S.and Canada further tested the relationship between our communities and Mother Nature.As these disasters disrupted lives and businesses, resiliency, community and mutual support were headliners as our company and our neighbors came together. Waste Management's resilience has Fortunately, no Waste Management employees were injured in enabled us to adapt and propel our hurricanes Harvey and Irma, but many were affected by damage. Our strategy was simple: take care of employees first and then business forward. help customers. In Texas, and in particular Houston where our corporate offices are located, the storm impacted every employee in some way and displaced 135 of them with their families. Yet, within a week, we were back on the streets of Houston providing vital environmental services. The story was similar in Florida,where hurricane Irma destroyed several of our facilities in Key West, but we were back on the streets in most parts of the state within 48 hours of the storm.Again,we were grateful that all employees were safe, though 260 of them needed assistance from our Employees Care Fund. I could not have been prouder of our employees' response to each other and to the needs of their communities and customers. Our agility and adaptability in these difficult situations reflected not only the commitment of our employees, but also years of careful planning.That planning includes resiliency plans for each of our facilities that are customized for each region. W 12018 SUSTAINABILITY REPORT 2 COMPANY i MESSAGE Driving Change in an Evolving Recycling Industry Also in the summer of 2017, our recycling world began to turn upside down. For many years, China borrowed from the environment to fuel their economic growth. Once again, we were reminded of the connection between environment and economics, and how important it is to not take advantage of one at the expense of the other. China simply could not ignore its environment any longer and began to implement a series of policies that ultimately impacted the global recycling industry. As the largest residential recycler in the U.S., and the seventh largest exporter of any commodity, Waste Management was impacted significantly by these import limitations. For perspective, in 2017, we exported 27 percent of our recycling tons to China and by the end of 2018,we were not sending any residential recyclables to China. Once again, planning and foresight helped us adapt quickly.Waste Management has in recent years begun to develop new markets for mixed paper and plastics, both domestically and around the globe. This advance planning helped insulate the company from the most severe impacts of China's import restrictions. We are mindful, however, that we are not alone —we need a vibrant and sustainable global market.We are doing our part to drive needed change in recycling by encouraging all stakeholders to rethink recycling.This starts by remembering that recycling is not simply about landfill diversion. It is about product transformation and reuse,and it's about real environmental and resource conservation benefits.Today, recycling must be part of a sustainable materials management model—one that carries a cost of service and serves as feedstock to the manufacturing sector. With this perspective,Waste Management, and the entire industry, can shift our focus from recycling everything just for the sake of"recycling," to recycling the right things well to ensure optimal environmental and economic outcomes. It's a big change in mindset, but a necessary one to ensure continued resilience and success in a dynamic and evolving marketplace. Investing in the Future Now Disruption also can be a powerful positive force.Today,we're seeing how the disruptive power of technology can test our adaptability while enhancing customer centricity, operational efficiency and carbon reduction. Waste Management has long been an industry leader in technology investments,and the past year was no exception. Our investments included: • Placing our first robot in a recycling facility located in Houston. Robotics at recycling facilities can help with quality control,and also enhances worker safety. • Purchasing a new generation of natural gas collections trucks with engines that reduce emissions to "near zero."These new engines improve air quality in the communities in which we operate. • Producing and using more of our own low-carbon fuels in our natural gas trucks.An early leader in the production of renewable natural gas from landfill biogas,we now have four facilities producing renewable transportation fuel at our landfills.This means 6,500 route trucks are running on natural gas, 32 percent of which run on renewable natural gas,which reduces the emissions from these trucks by over 90 percent. W 12018 SUSTAINABILITY REPORT 3 COMPANY i MESSAGE •Testing the use of on-board cameras and computer technology to provide customers with immediate recycling quality feedback through photos, emails and even phone calls—all with the hope of improving the quality of recyclables collected and reducing contamination. • Deploying CORe° technology to reduce the environmental impacts of urban food waste. Waste Management's CORe°technology increases the renewable energy output of wastewater treatment facilities by 50 to more than 100 percent. We provide a service that is as old as the planet, but we rely more and more on technology.These and other technology investments are critical to ensuring that our strategy is always future focused, making us better at what we do and equipping us to adapt in a changing world. Aiming Higher with New Goals In 2017, our GHG-reducing As we have publicly advocated in recent years, it's time for the recycling industry to focus on GHG emissions reduction as the life cycle goal of services saved over waste and materials management programs. Matching words to action, we have set ambitious new goals for our business. Over the next 20 years, we intend for our waste solutions and services to result in an overall reduction of GHG emissions four times greater than generated by our own operations. In 2017, that ratio was three. Our journey to four will be the total GHG emissions Waste supported by two additional goals: reducing fleet emissions by 40 percent Management's operations through renewable fuel use in our growing fleet of natural gas vehicles; and collecting two million more tons of recycled materials to offset generated all year. emissions associated with raw material use by 20 percent. Just as we have revisited our sustainability goals in 2018,we expect that many of our customers will do the same—and we are prepared to support them however they need,whether by devising processes to generate less waste or implementing more community recycling services. Although our business is shaped by global economics,we never forget that the services that we provide are local. Our communities have their own definitions of sustainability,and our goal is to provide them the information they need to make smart choices. From recycling education programs and organics handling services, to preserving what can be reused,we will provide services that reflect customer needs—and empower them to steer their choices toward environmental and community stewardship. Not only managing change, but driving it remains our focus for ourselves and those we serve. Respectfully, Jim Fish President and Chief Executive Officer W 12018 SUSTAINABILITY REPORT 4 COMPANY Waste Management AT-A-GLANCE (as of and for the year ended December 31,2017) Waste Management,Inc.(NYSE:WMI,based in Houston,Texas,is the leading provider of comprehensive waste management environmental services in North America. $17.2M 6j536 total donated in ; alternative fuel 107 ; 42.3K 305 charitable giving vehicles natural gas employees transfer $1 .9m ; fueling stations facilities in-kind 127 ; 20M r services ,1 ; landfill ; entities U gas-to-electricity 0 served facilities GIVING ENERGY OPERATIONS* .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 wildlife habitat �� pollinator 20Khabitats acres of certified programs programs CONSERVATION RECYCLING ; FINANCIALS 4 dual stream COReo recycling 44 construction facilities facilities ;single-stream $1 .5B $3.2B $1 .5B and demolition recycling facilities returned to cash from capital recycling facilities shareholders operations expenditures 14 $14.56 Total Revenue other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. • LANDFILLS 28 � 244 5 commercial/ 40 ; active solid active hazardous recycling facilities composting/chipping/ waste landfills waste landfills grinding facilities *Waste Management,Inc.is a holding company,and all operations are conducted by its subsidiaries.References to"Waste Management," 5 "the Company"or VM"refer to Waste Management,Inc.and its consolidated subsidiaries,unless context provides otherwise. COMPANY OF MIX OF SERVICE a :u . , Disclosure and reporting can lead to consensus across our industry about how to better inform the public of the kinds of services provided by waste and recycling companies. Over the past several years,Waste Management has engaged with the Sustainability Accounting Standards Board (SASB) on consensus means to inform the public of the kinds of service provided by the waste and recycling segment of the Infrastructure Sector.Waste Management supports this effort to improve the transparency and utility of sustainability reporting. In this vein, we have replaced our previous "Mix of Business" reporting distinguishing forms of"green"service and instead provide the breakdown of services provided and materials handled per customer type that SASB recommends. Waste Management serves 20 million customers each year. For obvious reasons, our curbside recycling and disposal services have the largest number of individual customers, 18.3 million.We also serve 1.2 million commercial and industrial customers ranging from small businesses to global enterprises.We serviced 2,645 municipal contracts in 2017. Mix of Service by Customer Category (number of customers) ■ Residential:18,300,000 ■ Commercial: 1,005,671 ■ Industrial:199,988 M Other:174,050 Municipal: 2,645 W 12018 SUSTAINABILITY REPORT 6 COMPANY iPROGRESS ay GOALS & P _ t Since 2007,we have been working toward a set of goals to achieve by 2020, all designed to position Waste Management as the leader in environmental services, reduce our overall impact on the environment and differentiate us from competitors.Since then,we're proud to say significant progress has been made. On ourjourney toward those 2020 goals, the recycling market has changed around us, as has our business strategy.We've taken a hard look at recalibrating our goals based on environmental burden-reduction attributes such as energy or emissions reductions, in particular greenhouse gas (GHG) reductions.We want to clearly communicate the environmental benefits our services provide. Waste Management Sustainability Goals 2010-2038 1. ENVIRONMENTAL GOAL Waste Management will offset four times the GHG emissions we generate through our operations by 2038. In 2017,the services that Waste Management provided offset the emissions of our own operations by three times.Waste Management's new goal,a jump from three times to four,will require us to decrease the emissions from our operations while increasing the emissions-reduction services we provide for ourselves and our customers. W 12018 SUSTAINABILITY REPORT 7 COMPANY iPROGRESS �,. Th' " We run on clean burning natural ws. M1 0 w Emissions Reduced > Fleet and fuel: Waste Management will emit fewer emissions through our operations by transitioning from diesel to alternative fuel vehicles in 90 percent of our entire fleet. We will use renewable fuel in over 90 percent of our vehicles. Our goal of emitting fewer emissions requires an investment in a Near Zero fleet. Over 90 percent of our fleet purchases are "NZVs" (Near Zero Vehicles),which will allow us to reduce emissions associated with our fleet 45 percent by 2038, against a 2010 baseline. > Facilities:Waste Management will continue to improve energy efficiency at our facilities, reducing our own emissions throughout our systems. Emissions Avoided > Production of renewable energy:Waste Management will avoid emissions by capturing methane at our landfills for use by third parties as renewable electricity and renewable fuel. > Recycling:Waste Management will increase avoided emissions by recycling materials for the greatest environmental benefits. 2. COMMUNITY GOAL Waste Management will help make communities in which we live and work safe, resilient and sustainable. Though our operations span 20 million customers in the U.S.and Canada,we are very much a local business that is an integral part of the communities we serve.We want to help make our communities, cities,towns and counties better places to work and live— today and for the future.To do so,we support events, programs and organizations that are as varied as the thousands of communities and individuals we serve. We concentrate on initiatives that enhance our environment, promote education and improve the livability of our communities. Focus areas include: > Projects that reduce environmental impacts, including beautification and litter control efforts > Providing environmental education and outreach > Support of wildlife preservation efforts > Support of safe neighborhood programs > Support of a variety of charitable giving projects W 12018 SUSTAINABILITY REPORT 8 COMPANY iPROGRESS Waste Management Sustainability Goals — 2010-2038 (cont.) Recyclables Managed On-Road Fleet (MTCO2e avoided] Emissions Reductions (percent reduction in MTCO2e emissions) 18 17.3 50 45% 16 15.1 14 7 15.3 40 14.0 14 27% 12 30 22% 24% 18 8.0 10 1� ...... 6 N.......................................... .... 0 ................. ................... 2007 2014 2015 2016 2017 2038 2014 2015 2016 2017 2038 GOAL GOAL Waste-Based Energy Number of Wildlife Production Habitat Programs (MTCO2e) 3.0 2.7 2.6 120 119 2.5 2.5 2.5 2 4 110 110 2.0 1.5 100 95 1.0 90 90 90 0.5 0.0 ..........................................I...... 80 ....................................................... 2014 2015 2016 2017 2038 2014 2015 2016 2017 2038 GOAL GOAL Numbers reflect both"Lands for Learning"projects and specific habitat sites.Note that in 2017,the WHC program was revised to emphasize site quality and impact rather than quantity.Our program has taken that approach as well. Number of Acres Protected 26,000 25,568 26,000 25,000 24,000 22,000 20,000 20,000 20,000 18,000 1.......I......I.......ft......9 2014 2015 2016 2017 2038 GOAL Our WHC partner has changed its emphasis from acreage to site quality and impact of project,and we are shifting our goal accordingly. W 12018 SUSTAINABILITY REPORT 9 COMPANY iPROGRESS 2017 Sustainability Key Performance Indicators GHG EMISSIONS ASSOCIATED WITH OPERATIONS (MMTCO2e)l Process2 Transportation' Energy Use 14.5 14.08 1.800 1.746' 0.8 0.656 14.0 14.33 13.68 1.725 ~f' 0.6 -� 1.738 1.733 0.586 0.355 13.5 13.60 1.650 1.69 1.597 0.4 0.436 0.439 13.44 13.0 1.575 0.2 12.5 ................................................................ 1.500 ................................................................ 0 ................................................................ 2013 2014 2015 2016 2017 20133 2014 2015 2016 2017 20134 2014 2015 2016 2017 AVOIDED GHG EMISSIONS [MMTCO2e)4 Renewable Energy Recycling of Materials' Carbon Permanently Generation Sequestered' 6 5.636 35 34.61 20 19.48 5 4.588 34 19 18.54 4 33 32.48 32.57 32.59 18 17.68 16.84 3 2.531 2 252 2.421 32 31.61 17 16.13 2 L a 31 16 1 ....... ......................Id...... 30 1....... 15 N....... ...... .......I...... 20136 2014 2015 2016 2017 2013 2014 2015 2016 2017 2013 2014 2015 2016 2017 Reflects the impact of our 2014 divestiture of the Wheelabrator waste-to-energy business. WASTE-BASED ENERGY BENEFITS (EQUIVALENTS)' Waste-Based Energy Tons of Coal Equivalent Production (million households) 1.200 1.100 1.089 8 6.145 5.973 0.900 b 0.600 0.471 0.470 0.460 4 2.513 2.540 2.480 2 0.300 I 2013 2014 2015 2016 2017 2013 2014 2015 2016 2017 2018 SUSTAINABILITY REPORT 10 COMPANY GOALS PROGRESS„ Sustainability Key Performance Indicators cont.) RESOURCE SAVINGS ACHIEVED THROUGH RECYCLING Household Energy Cars Off Road Equivalent (in millions) (in millions) 2.5 2.3 8.0 7.6 2.0 1.9 1.8 1.7 1.6 7.5 0�, 7.3 1.5 7.0 6.8 6.9 6.9 1.0 6.5 0.5 ................................................................ 6.0 ................................................................ 2013 2014 2015 2016 2017 2013 2014 2015 2016 2017 SAFETY PERFORMANCE Total Recordable Vehicle Accident Injury Rate Recordable Rate (incidents per 100 employees) (driver hours without a vehicle accident, in thousands) 3.5 20 19.4 18.5 3.3 3.2 18 3.1 3.1 3.0 3.0 16 14.4 2.9 ' ' 2.8 12 12.5 13.8 2.5 ................................................ 10 ....... ......2.......I...... 2013 2014 2015 2016 2017 2013 2014 2015 2016 2017 2016 and 2017 adjusted to exclude"Other Vehicle Initiated Impact"incidents. PHILANTHROPY Charitable Giving (in millions) $20 $18 $17.16 $16 $14 $13.98 $13.50 $13.67 $12 $12.00 $10 ....M.................... 2013 2014 2015 2016 2017 W 12018 SUSTAINABILITY REPORT 11 COMPANY iPROGRESS Key Performance Indicator Footnotes 1 Since 2013,we have used the modified 100-year global warming potentials(GWPs)promulgated by the U.S.EPA.Pertinent to our carbon footprint, our Scope 1 and 3 emissions calculations use the Intergovernmental Panel on Climate Change(IPCC)Fourth Assessment Report(FAR)GWP,and our Scope 2 emissions from purchased electricity use the IPCC Second Assessment Report(SARI GWP. 2 Process emissions come from our landfills.The amount of landfill gas that is collected can be measured,the amount of landfill gas generated, and the amount emitted to the atmosphere as fugitive emissions must be estimated using prescribed calculation methodologies.The applicable methodologies are the Solid Waste Industry for Climate Solutions(SWICS)Protocol and the U.S.EPA Greenhouse Gas Reporting Program(GHGRP) rules.Our landfill footprint includes estimated emissions from both active and closed facilities. 3 Our methodology for calculating fleet efficiency conform to U.S.EPA's SmartWay Truck Taal.SmartWay calculations use records compiled fortax credit and fee purposes.The tax documentation reflects fuel purchased in a year,including some insignificant amounts of fuel stored rather than used in a given year. Note that our transportation emissions reported here include those from both our collection fleet and our noncollection"yellow iron" (i.e.,off-road equipment such as forklifts and excavators)used on site.A small amount of fuel in this category is used for nontransportation purposes(e.g.,running emergency generators or barbeque grills on site),but we do not subtract these from our transportation totals. 4 We are reporting these data to inform our customers and the public about the potential GHG reduction benefits associated with carbon storage in landfills,our renewable energy production and the value of the recyclable materials we collect and process.We are not presuming to characterize how emerging regulatory programs will allocate credit forthese avoided emissions,so we do not claim these GHG reduction benefits as our own nor attempt to deduct these reductions from our carbon footprint. 5 In our calculations,we assume that,by recycling and composting,we divert materials from our modern WM landfills with landfill gas-to-energy capacity. If instead our recycling and composting were to divert materials from the"national average landfill"from the EPA WARM model,the emissions reductions achieved by recycling and composting would 36,091,771 MTCO2e in 2017.Note also that the increase in emissions reductions realized by recycling does not correspond arithmetically to the increase in total tons recycled.That is because,for example,paper recycling (80%of all recyclables)achieves very high emissions reductions,while the emissions reduction potential associated with glass recycling(20%of recyclables)is nominal on a per ton basis.For a discussion of the protocols that govern this calculation of carbon storage or sequestration,see page 160 of the Appendix. 6 For a discussion of the protocols that govern this calculation of carbon storage or sequestration,see page 160 of the appendix. 7 Tons of coal equivalent is calculated based on the equivalent number of households that could be powered by waste-based energy production.Note that standard industry assumptions about household energy use differforthe waste-to-energy and landfill gas-to-energy sectors:Standard waste- to-energy reporting is 1,000 households per installed megawatt,while the household conversion for landfill gas-to-energy is based upon U.S.Energy Information Administration data that is updated yearly.Our calculation does not include wind or solar energy because we don't own the energy. 2018 SUSTAINABILITY REPORT 12 COMPANY ii ECONOMIC 1 " IMPACT 2017 was in many ways the best year ever for Waste Management, returning $1.5 billion to shareholders. This performance is a strong platform from which to spend resources to make long-term advancement on recycling technology and equipment, fleet efficiency and emissions reduction, and investment in our employees. "Looking at the full year, 2017 was exceptional for Waste Management Revenue Adjusted Income exce p g (in billions) from Operations' as our continued focus on improving (in billions) core price,adding profitable volume in $15 $73.6 $14.5 $2.8 $12 2.6 $2.63 a disciplined manner and controlling $ 9 $2.41 costs led to arguably the best year in $ 6 2.4 the company's history." $ 3 2.2 $ 0 .............. 2.0 .............. 2016 2017 2016 2017 Jim Fish, President and CEO Revenues grew 6.4 percent,our Adjusted income from operations grew largest increase in revenue more than 9 percent dollars since 1998 W 12018 SUSTAINABILITY REPORT 13 COMPANY ii Adjusted Operating Adjusted EPS Free Cash Flow' Margin (in billions) 18.5% 18.2% $3.5 $3.22 $1.78 $1.77 $2.91 18.0% 17.7% $2.8 $1.76 17.5% $2.1 17.0% $1.4 $1.74 16.5% $0.7 $1.72 $1.71 16.0% $ 0 1....... $1.70 W....... 2016 2017 2016 2017 2016 2017 Adjusted operating margin increased 50 Diluted earnings per share increased more than Free cash flow increased$60 million basis points? 10 percent. year-over-year. Adjusted Operating Adjusted Operating Cash Dividends EBITDA''' EBITDA Margin''' (in millions) (in billions)' $4.0 $4.0 28.0% $750 $750 $3.8 $3.7 27.8% 27.7% $740 $3.6 27.6% $730 $726 $3.4 27.4% $720 $3.2 27.2% 27.2% $710 $3.0 1....... 27.0% N....... $700 1....... 2016 2017 2016 2017 2016 2017 Operating EBITDA exceeded$4 billion. Adjusted operating EBITDA margin increased Cash dividends paid to shareholders were up 50 basis points? 3.3 percent. Share Repurchases Income Taxes Paid Real Estate Taxes Paid (in millions) (in millionsl (in millions) $750 $750 800 60 $58.3 $58.0 $740 600 $524.3 48 $730 $725 400 $408.4 MR, 36 $720 24 $700 ....... 200 J ......$3...2......�ll.......$38.1 10 .......W.......1****** $5.6 ******* 2016 2017 2016 2016 2017 2017 2016 2016 2017 2017 U.S. Canada U.S. Canada U.S. Canada U.S. Canada In 2017,we returned approximately$1.5 billion 'Non-GAAP measures.Please see pg.137 in the Appendix to this report for additional information and a link to shareholders through dividends and share to reconciliations of these measures. repurchases. 2 basis point is one-hundredth of 1 percent. 'Operating EBITDA is defined as income from operations before depreciation and amortization. W 12018 SUSTAINABILITY REPORT 14 COMPANY Ri RECOGNITION kk AWARDS RECOGNITION 1 CORPORATE AWARDS Ada. World's Most Ethical Companies: CDP(formerly Carbon Disclosure DJSI North American and/or World The Ethisphere Institute 11 of the Project): Reporting since 2004 Indices: 13 of the past 16 years past 12 years I Climate Disclosure Leadership CDP A-List:2016 and 2017 Dow Jones Sustainability Index Index: 11 consecutive years S&P 500 Commercial Services& Supplies Sector Leader: 2018 .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . > 100 Best Corporate Citizens: > Euronext Vigeo World 120 Index: Corporate Social Responsibility Magazine 2012-2015 2015-2018 > Ecovadis: CORPORATE > Change the World: Silver(2017), Bronze (2016, 2018) SUSTAINABILITY Fortune Magazine 2015 > FTSE4 Good Index Series: 2011-2018 .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . W 12018 SUSTAINABILITY REPORT 15 COMPANY 'I RECOGNITION > Green Fleet Leadership Award: > Environmental Gold Leader: Chicago Area Clean Cities Coalition, 2017 Awarded to the Denver Arapahoe Disposal Site, Denver;Colorado > Education Excellence Award: Department of Public Health and ENVIRONMENTAL Youth Education Program,Washington, Environment's Environmental Solid Waste Association of North Leadership Program, 2017 America (SWANA), 2017 > Frank Condon Award: > Governor's Environmental and Environmental Federation of Economic Leadership Award: Oklahoma, 2017 Davis Street Transfer Station, California EPA, 2017 .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . > "Best for Vets" Employer: > Top Military Friendly°Employer: Military Times 2010-2018 GI Jobs 2010-2018 > "Best Place to Work,"Corporate > Military Friendly Diversity Program: WORKPLACE Equality Index Score 90+: GI Jobs, 2018 Human Rights Campaign 2011-2017; Corporate Equality Index Score 80, > Top Military Friendly: Human Rights Campaign, 2018 Canada Company's Military Employment Transition (MET) 2017 > Best Companies to Work for Millennials (Top 100):Women's Choice 2018 > Top Military Spouse Employer: Canada Company's Military Employment > America's Best Places for Latinos to Transition (MET) 2017 Work: Hispanic/Latinos Professional > 50 Best Companies to Sell For: Association (HLPA) 2017 Selling Power Magazine .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . > Corporate Conservation Leadership > Corporate Lands for Learning of the Award:Wildlife Habitat Council, 2017 Year:Wildlife Habitat Council 2015 > Carolyn Crayton Award: Keep America > Community Partner Award: Grass Valley COMMUNITY Beautiful, 2017 —Awarded to employee Chamber of Commerce 2017 Buford Clark > Simi Valley Education Foundation > Community Partner of the Year: Legacy Award:Simi Valley Education Wildlife Habitat Council 2015 Foundation 2017 .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . > Supplier of the Year Services Award: > Business of the Year:Chamber of r BASF 2015 Commerce, Okeechobee County, 2017 > Excellence in Job Creation and Major > Award of Appreciation: Nevada City BUSINESS Investments: Le Conseil des entreprises Chamber of Commerce, 2017 en technologies environnementales du RECOGNITION Quebec(CETEQ) 2017 W 12018 SUSTAINABILITY REPORT 16 COMPANY PiR REPORTING MATERIALITY ' ����■• t ,JI YEM�tE 51'Op5 AW48sACpS FgFOY'ENTRY rte=.m^ � -. aw K As North America's leading provider of comprehensive waste management services, our mission is to maximize resource value while minimizing impact to further both economic and environmental sustainability for all our stakeholders. Transparency is an important part of this mission. Accordingly, we are committed to consistent public disclosure and discussion of our own progress through the publication of a sustainability report every two years. In off years,we update key data and content to the most recent full year. Our last comprehensive report was published in 2016 with available data and key discussion items updated in 2017. Generally, this report covers subject matter for 2017 and early 2018 for Waste Management's wholly owned operations,all of which are located in North America.All data is for the year ended December 31, 2017, except where noted. Notes on the scope of the data, including changes to methodology from the prior reporting period,are included either with charts or in footnotes.This report has been prepared in accordance with Global Reporting Initiative (GRI)Standards:Core Option. In addition,this year we are piloting the use of the 2017 draft Sustainability Accounting Standards Board (SASB) metrics for the waste and recycling component of the Infrastructure sector.We provide an index cross-referencing those indicators.We also provide an index cross-referencing the United Nations Sustainable Development Goals (UNSDG) in support of these global reporting systems attempting to increase focus on sustainable practices. W 12018 SUSTAINABILITY REPORT 17 COMPANY PiR Assurance We currently do not seek external assurance for all elements of this report. Our 2017 GHG emissions inventory has been assured by Lloyd's Register Quality Assurance Ltd.The inventory includes direct(Scope 1 and 2)emissions and indirect(Scope 3) GHG emissions from the following sources: > Purchased goods and services > Capital goods > Fuel-and energy-related activities(not included in Scope 1 or Scope 2) > Business travel > Employee commuting > Downstream leased assets The complete assurance statement is available as part of our CDP filing. Materiality The content of this report has been compiled and organized based upon insights from a materiality assessment conducted by an internal team.This team is charged with ongoing stakeholder engagement, including participation in key business and multistakeholder organizations listed in the Appendix of this report, media relations, disclosure of sustainability information for sales and marketing purposes, and completion of sustainability survey requests. The materiality process involved four steps: > Identification of potential material topics by reviewing GRI aspects, benchmarking against key corporate peers and analyzing past Waste Management reports,which themselves have been amended overtime to reflect feedback from customers, community representatives, employees and nongovernmental organizations(NGOs). > Inventory of aspects and topics most important to external stakeholders, primarily NGOs and customers and their supply chain vendors, based upon requests,surveys and ongoing engagement since the last reporting period. > Survey of internal stakeholders,which included more than 40 cross-functional directors and subject matter experts, to determine which topics impact our business most. Participants were queried about topics most likely to trigger impacts over the next five years and over which Waste Management is able to exercise control. > Normalization and ranking of results from internal and external stakeholders determined by breaking scores into quintiles for scoring purposes by an independent statistician. W 12018 SUSTAINABILITY REPORT 18 COMPANY PiR In 2017,we supplemented our earlier materiality review and annual review of topics covered by customers and investors by surveying the sustainability goals and metrics of our top 60 customers to determine any data needs that were unaddressed. In addition, we engaged significantly with the Sustainability Accounting Standards Board (SASB)as it developed consensus reporting standards for the infrastructure sector.We believe this effort to enhance the transparency and utility of our sector's reporting was productive and have appended to this report an index cross-referencing our pilot effort incorporating the SASB metrics. This alignment with SASB has resulted in some modification to our reporting (e.g., changing our characterization of mix of services to customers) and some supplementation of reporting (e.g., adding a characterization of our operations by location in dense populations). We find that data requests from customers and the investment community are increasing in type and scope. In an effort to balance the providing of the detail requested with the public interest in clear reporting on our business strategy and its key impacts, we are making more extensive use of our GRI Content Index for specialized audiences. In addition, we are aligning with many of our customers by including an index cross-referencing the United Nations Sustainable Development Goals (UNSDGs) to increase the utility of our reporting for researchers. Forward-Looking Information This report contains forward-looking statements, including statements concerning the company's outlook, performance or results in the future,as well as statements of beliefs about the future, plans and strategies or anticipated events.You should view these statements with caution.They are based on the facts and circumstances known to the company as of the date the statements are made and are subject to risks and uncertainties that could cause actual results to be materially different. Such risks include, but increased competition; pricing actions;failure to implement our optimization, growth,and cost savings initiatives and overall business strategy; failure to identify acquisition targets and negotiate attractive terms;failure to consummate or integrate such acquisitions;failure to obtain the results anticipated from acquisitions; environmental and other regulations; commodity price fluctuations; international trade restrictions; disposal alternatives and waste diversion; declining waste volumes; failure to develop and protect new technology;significant environmental or other incidents resulting in liabilities and brand damage;weakness in economic conditions;failure to obtain and maintain necessary permits; labor disruptions; impairment charges;and negative outcomes of litigation or governmental proceedings. Please also see Part I, Item 1A of the company's most recent Annual Report on Form 10-K filed with the SEC for additional information regarding these and other risks and uncertainties applicable to our business. The company assumes no obligation to update any forward-looking statement, including financial estimates and forecasts,whether as a result of future events, circumstances or developments or otherwise. W 12018 SUSTAINABILITY REPORT 19 COMPANY PiR The matrix below summarizes the results of the assessment: Materiality Assessment Very Important(15-12) Important(11-10) r CL 1= L t Somewhat Important(9-8) L X W Internal Stakeholders-Business Impact/Control Very Important(15-12) Somewhat Important(9-8) Data Reporting and Verification (151 Corporate Governance(9) Compliance(141 Customer Satisfaction (9) External Recycling Rate(141 Customer Privacy(9) Local Engagement Plans& Programs(141 Economic& Local Economic Impact(9) Local Environmental Impact(141 Internal Recycling Rate(9) Public Policy Engagement(141 Life Cycle Analysis(9) Safety Record (141 Recycling Service Sales(9) Anti-Corruption(131 Disaster Relief(8) Green Service Sales(131 Employee Demographics(8) Renewable Energy Generation(131 Water Consumption (8) Innovation(121 Impact on Local Environment(121 Less Important(7-4) Local Impact Assessment& Improvement(121 Alignment with International Frameworks(7) Contributions(7) Important(11-10) Emissions of Ozone, NOx,SOx(7) Business Ethics/Code(111 Biodiversity Impact(6) Business Mix(111 Freedom of Association (6) Energy Consumption(111 Layoffs&Turnover(6) Labor Practices&Human Rights(111 Social Media(6) Supplier Screening—Environment(111 Supplier Screening—Labor Practices(6) Climate Change—Financial Impact(101 Supplier Screening—Social(6) Diversity(101 Local Procurement(5) GHG Emissions—Scope 1-3(101 Political Contributions& Involvement(5) Risk Management(101 Benefits(4) Transportation Impacts(101 Conflict Minerals(4) Executive Compensation (4) Government Financial Assistance(4) W 12018 SUSTAINABILITY REPORT 20 m TTEV m J LUTI CAPITALIZING ON CHANGE THROUGH NE ; r+ TECHNOLOGIES AND NEW THINKING. a� rrr " hN d IN THIS SECTION ` Overview........................... .........r ..... 22 , Waste Reduction.................................... 25 Rec clin 28 a Organics.................................................37 .. Waste-Based Ener 43 je Investments & Innovation 47 Hard-to-Handle Materials.................... 5 a i� Consultative and ` Customized Approach 53; _ Waste Management Phoenix Open ..... 63`x-' Recycling Partnerships........................ 68' BETTER SOLUTIONS OVERVIEW OVERVIEW r .. sur ✓ r ."" _.. ,� rets r tee, t ... ,iia. ......... m siiS;,#"�4 w JnF ■err � ,., � k � . a r As the leading environmental service and solutions company in North America,Waste Management works with our customers to meet their unique service needs. From residential customers, to small businesses, large corporations, manufacturing and even large public venues —we are tasked with providing comprehensive waste solutions to our varied customer base. We Leverage this expertise in a variety of ways: > Public Sector Solutions:A team of 215 professionals is dedicated to our work with municipalities across the country. With over 5,000 municipal contracts,Waste Management provides a comprehensive suite of environmental solutions. Our services range from waste collection and disposal, recycling and organics collection, processing market and providing necessary infrastructure to manage waste collection and disposal; recycling and organics collection, processing and marketing;and providing necessary infrastructure to manage waste systems effectively and efficiently. We take our responsibility seriously, engaging as partners with our municipal customers to innovate, protect the environment,and leverage data and technology to drive lasting change. We pride ourselves on being involved in the fabric of the community, ensuring that we understand the unique values of local government. > Direct Support of Our Commercial Customers:Our commercial customers have unique service support needs depending on state and local requirements, cost or a desire for programs designed around specific type of customer base.Waste Management understands that our customers' sustainability needs are varied, and we work with them to meet service needs—whether it involves managing a range of materials for recycling, or providing specially designed containers or staff education. W 12018 SUSTAINABILITY REPORT 22 BETTER SOLUTIONS OVERVIEW > Sustainability Solutions:Waste Management's Sustainability Services (WMSS) experts provide creative and comprehensive waste solutions across a wide range of industries, events and customer types.We leverage this expertise by dedicating nearly 400 trained consultants and service professionals who evaluate service options and manage customers' programs on site.WMSS ensures efficient operations, minimizes environmental impact and instills a culture of safety,while accelerating performance. In the process, customers gain access to Waste Management's resources,technologies and innovations,which comprise the leading portfolio of environmental solutions in North America. The complexity of our services is seen in the breadth of the waste solutions that we provide.This includes our policy work to identify the areas of greatest environmental impact associated with our industry.An example is our focus on using life cycle assessment to prioritize areas of focus for the greatest environmental impacts. Life Cycle Assessment Approach to Recycling The idea of what successful recycling means has evolved significantly in recent years as the waste stream has shifted.Where goals were once focused on weight and volume, Waste Management—along with many other companies, cities,states and even academic institutions— has turned to goals based on environmental attributes, most notably reductions in greenhouse gas(GHG) emissions through a life cycle approach to assessing recycling. In recent years,Waste Management has aligned with the concept of sustainable materials management (SMM),a framework that encourages everyone in the recycling value chain to explore the impact of materials across their life cycle.This helps us understand that impacts can occur at all stages—from design and manufacturing,to inputs and outputs of the product,to how people will use and dispose of the product. The life cycle approach considers the entire life of ^" products from mineral extraction through end of life, and the impacts at each point along the way. Life cycle thinking quantifies materials, energy consumption and emissions associated with those 't processes. Evaluating GHG emissions with a goal of reducing them can provide insight into trouble spots or changes that may need to occur to ensure resources { are optimized across a product's life cycle. il W For our part,we have been closely studying the waste stream to improve our environmental impact,while using more data and marrying the U.S. Environmental Protection Agency's SMM model with Waste Management's cost model to determine cost per ton of GHG emissions reduction in our industry. In doing so, we can prioritize waste management strategies to optimize the environmental benefits from materials across the waste stream. W 12018 SUSTAINABILITY REPORT 23 BETTER SOLUTIONS OVERVIEW 0 Virgin Material Manufacturing Extraction 001W-wo., oh Life Circle 0 0 o 00 00 End of Life of Material Transportation 9R &M Im Use Retail While we constantly seek to make a positive impact on the environment In 2017, we avoided 32,586,647 through a variety of measures, our greatest contribution undoubtedly MTCO2e of life cycle emissions comes from waste reduction services and recycling. Fully 60 percent of our through recycling, renewable emissions reduction contribution is tied to our recycling activities alone. And by recycling the right things well,we have the opportunity to reduce energy generation and organic GHG emissions by over 80 percent. Significantly reducing GHG emissions material composting. is both achievable and essential to ensure our operations have a positive and lasting impact on the environment and the communities we serve. Establishing New Goals With this in mind,we've taken a close look at our goals over the past two years. In recent years,the GHG reduction services we offer our customers— recycling, landfill gas-to-energy projects, renewable natural gas projects and carbon sequestration in landfill— helped them avoid over three times the GHG emissions generated by Waste Management's own operations. Recently, we announced our goal to increase those avoided emissions to four times the GHG emissions generated by our operations. Additionally,we've set a science-based goal to increase avoided emissions from recycling by 38 percent by 2028 against a 2010 baseline.This goal aligns with our campaign to improve the quality and quantity of recycling,while reducing its volatility. W 12018 SUSTAINABILITY REPORT 24 BETTER SOLUTIONS i i tF iM WASTE REDUCTION NOON"-, 4 Through our work on life cycle thinking we have gained renewed appreciation for the first "R" in the waste hierarchy: "Reduction."While recycling plays an important role in how we manage material, reducing waste offers the greatest environmental benefit of all. "IN "6dH1_ work with customers to look beyond diverting waste from landfill to actually eliminating waste to begin with.We analyze choices in procurement, deliveries and packaging and make supply chain recommendations to improve their overall environmental impact and reduce on-site waste.And we implement the recommendations as well. For example, in 71, 2017 our Sustainability Services(WMSS) team worked within customers' supply chains to implement and expand a returnable parts program that eliminates or vastly reduces single-use parts,along with a launderable wipes program that meets hazardous waste exclusions and reduces waste. E r �A Federal Way Mayor Jim Ferrell(left) Food Waste Reduction with Waste Management driver. Waste Management has U.S. EPA, states, local governments and the environmental service sector have partnered with the City of increasingly focused on how to avoid food waste and properly manage the food that is Federal Way in Washingnton ultimately wasted, particularly in terms of capturing its energy resource and avoiding state for years, to help generation of GHGs when disposed.With increased attention to the large quantities and feed those in need. In 2017, various ways of managing food waste, customers have asked for additional ways to Waste Management drivers handle source-separated food at its end of life, through composting or anaerobic collected 12,300 pounds of digestion.The company has responded through its compost and mulching facility food—a new record and a network of 40 facilities, 13 of which can accept food waste,and our growing CORe° shining testament to the network—four facilities,with more under development. giving spirit that makes Federal Way so great. Preventing food waste upstream, before it becomes waste, benefits both the environment in terms of emissions reduction and communities in need.We are working with U.S. EPA and stakeholders on new ways to avoid emissions from discarded food by reducing the amount discarded. W 12018 SUSTAINABILITY REPORT 25 BETTER SOLUTIONS>WASTE REDUCTION Mai"IWITI-2 ILA fl-VIT"t-14111 III W�! I;:I1I 1 11 SUCCESS STORY#1 As part of a recent California state grant award,Waste Management of Alameda County,Inc. (WMAC)received funding to purchase equipment for organics processing and to support Alameda County Community Food Bank's(ACCFB)food rescue efforts. Designed to capture organic wastes not already diverted from landfills through existing Source Separated Organics (SSO) collection programs—and conceived through a meticulous multiyear due diligence process—the facility will dramatically improve organics diversion. The new processing facility complements the existing three-bin SSO program and is designed to capture organics that remain in the MSW stream.The project is expected to improve Oakland's total waste diversion from 8 percent to 52 percent by diverting 41,540 additional tons per year(TPY)of organics and 26,208 TPY of recycling.The organics diversion alone will avoid 14,459 MT CO2e per year.And,by 2027,the project will have diverted 305,434 tons of organic waste from the landfill and reduced GHG emissions by 106,495 MT CO2e. As part of its overall commitment to the City of Oakland,Waste Management has partnered with Alameda County, the City of Oakland,ACCFB and Stop Waste for food recovery in the county.Founded in 1985,ACCFB has become the hub of a vast collection and distribution network that provides food for 240 nonprofit agencies in Alameda County— distributing more than 25 million meals last year.The funding will support the Food Bank in bringing five additional stores into its network and will match these stores with local ACCFB network agencies.Collection of food from the five additional stores will result in approximately 175,000 meals per year for local populations in need,while diverting 50 TPY in 2018 and 100 TPY from 2019 onward. SUCCESS STORY#2 WMSS identified alternative processes so that one customer could eliminate a specific type of plastic bag from their manufacturing process.The result of removing this one item from their waste stream was savings in labor,$214,000 per year for both materials and disposal, and avoiding the life cycle GHGs associated with the product. SUCCESS STORY#3 A few years ago,we assumed waste/recycling operations for a new customer in the U.S.They had relocated their engine manufacturing operations from the Midwest to the South. During our review of facility operations and waste and recycling practices,we discovered that significant quantities of plastic contaminated with oil were being discarded. The WMSS team discovered that the engine blocks were shipped from the foundry wrapped in plastic and, once received, were submersed in rust preventative and preservative oils. We learned this practice was in effect from when the manufacturing plant was located in the Midwest and the engine blocks were shipped long distances to a high-moisture climate with exposure to both rain and snow.In effect, it was a case of"we've always done it this way." After the relocation,the engine blocks were shipped only a few miles and within a dry climate.We engaged multiple stakeholders, including the facility engineering team and convinced them that there was no need to use rust preventatives or preservative oils.This resulted in substantial savings to the facility by eliminating the use of the expensive oils and their subsequent disposal.Since the plastic wrap was no longer contaminated with oil, it could now be recycled instead of disposed. •1• BETTER SOLUTIONS>WASTE REDUCTION Hero"CASE STUDY Waste Management Earns Oregon P Waste Management has partnered with the Oregon Food Bank to fight hunger, advance Oregon Food Bank CEO Susannah Morgan(third from left)with members of zero waste and strengthen emergency preparedness since 2014.That's why the food the WMSS Public Sector Solutions team. bank honored Waste Management with its prestigious"Hunger Hero of the Year"award. Oregon Food Bank is the hub for a statewide network of 21 regional food banks and more than 950 hunger-relief agencies.The food bank is based in Portland, Oregon,which is also aworld-class sustainability leader and among Waste Management's most progressive city partners when it comes to innovative approaches to waste reduction. "At both the City of Portland and the Oregon Food Bank,bold leadership is resulting in important initiatives that synch up with community values,"said Mary Evans, director of Public Sector Solutions for WM-PNW/BC."For Waste Management,our partnership with the city has helped us see the value of investing in the Oregon Food Bank—to help those in need, bolster emergency preparedness and advance zero waste across the food bank's statewide network." Waste Management first launched its relationship with the Oregon Food Bank in 2014 with a$200,000 donation,funding an emergency generator for the central warehouse and aback-up fueling system.Together,the emergency generator and the back-up fuel system provide critical emergency support when storms hit and the power fails.The generator keeps food cold and fresh;the fuel system ensures trucks can deliver critical food supplies even when the power fails. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Portland became the largest U.S. city to initiate every-other-week garbage collection AST as it added weekly pickup for compost and yard debris in 2011.The city's goal was to ACT incentivize curbside composting while keeping overall rates the same.And the city achieved this goal,with Waste Management as a partner. Read more here. 2018 SUSTAINABILITY REPORT 27 ' I I l w" a w { 7 As North America's leading post-consumer recycler,Waste Management has been leading change in the ever-growing and dynamic recycling industry for more than three decades. During this period, we've also invested more than $1 billion in processing infrastructure alone, including almost$22 million in 2017, up more than $13 million year- over-year.This leadership resulted in 15.3 million tons of recycled goods in 2017, a 91.25 percent increase in recycling tons since 2007. Our industry and the materials recycled have evolved significantly over the years—from small collection bins full of newspapers and glass bottles in the 1980s to today's large wheeled carts full of plastic water bottles and cardboard boxes used for home delivery of online orders.What amazing changes in just a few decades! We were presented with a new set of challenges in 2017. In July, China 2016 Recycling Imports notified the World Trade Organization of its intent to ban the import of Into China 24 materials, including mixed waste paper and mixed plastics. While the 55% 24% 55% 51% news was met with skepticism at the time, China has indeed followed 3% 100% � . through with the ban, resulting in 13.2 million tons of material looking 80% for alternative markets across the globe. 60% 40% Then, in March 2018, the Chinese government implemented a 0.5 percent 20% contamination limit,which has elevated quality expectations for all buyers 0% ....... ...... Iron and Copper Aluminum Fiber Plastic across the globe.The new contamination limit also increased recycling Steel ■China ■RoW=Rest of World processing costs in material recovery facilities(MRFs) as recyclers work to remove unacceptable items.With the Chinese government's subsequent Courtesy:Institute of Scrap Recycling announcement of a ban on all imports of recyclables by 2020,the global Industries(ISRI) recycling community began to scramble to adjust to this new market reality. W 12018 SUSTAINABILITY REPORT 28 BETTER SOLUTIONS Changing Market Dynamics In an already dynamic recycling market, China's policy created perhaps the greatest change the recycling industry has experienced to date.The Chinese government's decision serves as a stark reminder of the global nature of our business.According to the U.S.Census Bureau and U.S. International Trade Commission, China imported over 13.2 million tons of paper and approximately 776,000 tons of plastic from the U.S. in 2017. Prior to late 2017, a third of the world's recyclables had been imported by China, including more than 50 percent of the paper and plastics recycled across the globe. China's policies have had a far-reaching effect, creating an excess global supply of recyclables. Costs are up for customers due to increased processing and sorting of materials required to meet China's new stringent quality requirements, while commodity values are down. Developing Alternative Commodities Markets With China taking bold steps to rebalance its economic needs with quality of life —clean air,water and a safe climate,the U.S. recycling industry has been forced to recalibrate its thinking and focus on what it can control. Developing diverse domestic and global end markets is the best way to ensure long-term successful,sustainable and economically viable recycling programs. Beginning in 2013,with China's first import restrictions on plastics,Waste Management began to diversify our markets, sending more plastics to domestic markets and more paper to India, Mexico, South America and other countries. In the five years since, we have grown our markets and strengthened our international commodities team. With more than 50 contractors in four offices around the world, including Mexico City, Mexico, Shanghai, China, and Bhopal, India, we have been able to develop a robust international trade business. DOMESTIC MILLS NETHERLANDS 2018:68.0% 2018:0.2% CHINA 2017:62.9% 2017:0.5% __,8:5.0% f l272% ITALY -' 2018: 1.4% 2017: 0.3% INDIA TAIWAN MEXICO ° 2018: 15.6%.* 2018: 1.3% 2018:3.2/° ° 2017:0.1% 2017:3.3% 2017: 4.9/° VIETNAM Following the Path of THAILAND 2018:2.7% 2018: 2.6% 2 2017: 0.0% 017:0.9% Our Commodities 2017 vs. 2018 W 12018 SUSTAINABILITY REPORT 29 BETTER SOLUTIONS 2017 Recycling Performance Waste Management managed over 15 million tons of material for beneficial use in 2017, broken down as follows: WHAT WE RECYCLED (in tons) PAPER MIXED ORGANICS FLY ASH GLASS METAL 9,025,439 3,376,683 972,894 771 ,043 487,770 � { 77 15 . 33 MILLION TONS PLASTIC C&D/WOOD E-WASTE/LAMPS OTHER Total Recycled 433,040 115,036 31 ,295 121 ,608 Materials .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WHY WE RECYCLED WHERE WE RECYCLED > To save 117.8 million mature trees ■ > To fulfill the annual power needs of 1.59 million homes > To avoid 32.5 million metric tons of GHG emissions > To supply enough fresh water for 28.1 million people ; for a month • • > To meet the annual municipal waste needs of ■ 27.9 million people • > To save 63.2 billion gallons of water ■•' > To conserve 17.4 billion kWh of electricity Material Recovery Facilities ■44 Single Stream > To preserve enough timber resources to produce ; ■28 Paper Only or Other Commercial Materials 2 trillion sheets of printing and copy paper • 14 Other > To save 24.5 million cubic yards of landfill space : 11 Construction and Demolition Debris 2 Dual Stream W 12018 SUSTAINABILITY REPORT 30 BETTER SOLUTIONS Using Life Cycle Thinking to Prioritize Recycling Efforts With constrained resources and weakened market demand, evaluating recycling through the lens of life cycle thinking helps our customers grapple with a changing commodities market for recycling, helping to prioritize their efforts. It's imperative that we remain focused on the materials that provide the most environmental benefit from recycling.As an example,the reduction in GHG emissions from recycling an aluminum can is exponentially more than recycling a glass bottle. What Reduces the Most GHGs When You Recycle? 10 9.1 8 b 4 3.5 3.1 2.7 2.4 2 1,81.1 1.0 0.9 p .......N......2. W......=........................3............... Aluminum Mixed Paper Corrugated Steel Newspaper PET Mixed HDPE Glass Carpet Cans (general) Containers Cans Plastics THE GREATER ENVIRONMENTAL IMPACT Waste Tons vs. GHG Emissions Reduction Waste Tons GHG Emissions Reduction Glass: Aluminum: Residue: 20.9% Steel 1.6% -0.3% OCC: 0.3% 29.5 Glass: PET PET: HE 1.3% 1.4% PET: Mixed Plastics: 1.9% 0.0% Mixed Plastics: Residue: 0.2 24.0% Mixed Paper: Mixed Paper: P 20.3% 39.8% Aluminum: OCC: 0.3% 52.2% Steel 0.3% HDPE: 2.6% Focusing only on commodity tonnage misses the bigger picture— how much emissions reduction benefit has been achieved regardless of the tons processed. For example, GHG emissions achieved by recycling Old Corrugated Cardboard is far greater than its weight would suggest. Our data makes it abundantly clear that we should be focusing our efforts on recycling cardboard and paper first, then, metal, PET and HDPE bottles to maximize the environmental benefits of the materials that we manage. W 12018 SUSTAINABILITY REPORT 31 BETTER SOLUTIONS Consumer Awareness Among the most pressing priorities in recycling today is the need to reduce the amount of contamination —or the unacceptable items mixed with recyclables— in the stream that we collect for processing at our recycling facilities. Reducing contamination means reducing unacceptable materials in the inbound stream,which directly impacts the quality of what can ultimately be sold and recycled. It's a difficult challenge,and we all play a significant role when it comes to recycling w` well—starting with consumers.That's why we're so committed to ► consumer education and awareness in the communities we serve. Over the years, the changing mix of materials in the waste stream combined with a shift to cart-based, single-stream recycling has M contributed to an increase in the average contamination rate for Recycling Needs Your Help materials Waste Management collects in curbside programs to 25 percent.That means 500 pounds of every 2,000 pounds collected is ultimately discarded as nonrecyclable.This increases the cost of recycling because we must sort more material as well as transport and dispose of more material as trash.The lost value of good recyclables that are ruined due to contamination also must be considered. Technology to Combat Contamination Contamination in the recycling stream not only hinders our efforts to recycle well and off iciently for customers, but it also presents safety concerns. In addition , facilities throughsort To provide Management introduced one of the industry's first recycling robots in North America in 2017. Using sophisticated cameras to identify specific objects such as cans,plastic containers,glass or other recyclable materials within seconds, robots can remove them using suction cups or large tongs. In addition to helping keep human workers out of harm's way,the robots are highly efficient,with a current performance of 55 picks per minute;slightly more efficient than 1.5 humans on a per minute basis. W 12018 SUSTAINABILITY REPORT 32 BETTER SOLUTIONS Recyclingthe i t Way We work with recycling community stakeholders to reach as many audiences as possible, using all available communication channels, as this article by Susan Robinson, Director of Public Affairs for Waste Management, demonstrates. As the impacts of China's new import policies to reduce trash in recyclables begin to affect our collection programs,you may be seeing a lot more articles about the health of recycling, both locally and across the globe. In many cases,these articles are communicating the same basic information: > Recycling contamination —or the percentage of trash or 1� unacceptable items mixed with recyclables— has increased,and it's jeopardizing the global recycling industry > Going forward, China will not purchase recyclables if there is even a fraction of trash mixed with the items > As a result,we all must focus our efforts on recycling the right Susan Robinson Director of Public Affairs items the right way Waste Management Simply put,we must reduce the amount of contamination in COLLECTION IS NOT THE SAME the recycling stream,and this can only happen if the materials AS RECYCLING we collect are the right materials. Note the use of the word "collect"above. It's important to highlight"collection,"since the quality of the material we collect directly impacts the quality of what can ultimately be sold and recycled. To that end,the following quote is from a recent article by Nina Butler of More Recycling,who describes the need to focus on collection: "Many recycling entities...are facing severe financial challenges right now despite the environmental benefits that come when recovered materials are used to make new products. In short,the market for recycled materials is broken.We have equated collection with recycling when, in reality, that is just the first of many steps to ensure complete reabsorption of resources." — Nina Butler, More Recycling, Plastics Recycling Update, February 2018 Ms. Butler drives to the heart of one of the key challenges we are up against as we struggle to reduce contamination in recycling programs. Messaging has historically emphasized the importance of placing recyclables in recycling carts.As a result, consumers now equate the W 12018 SUSTAINABILITY REPORT 33 BETTER SOLUTIONS placement of materials in their recycling cart with recycling. From there, it is out-of-sight- out-of-mind,and it is up to recyclers to ensure that discarded materials are recycled into new products. This poses a difficult education challenge,since it's hard to teach consumers that their materials are only recycled when they replace virgin materials— not when they're collected. It's only when this substitution happens that we realize the environmental and economic benefits of recycling.And, in fact, placing unacceptable materials into the cart leads to additional economic and environmental costs,with no benefits and (ironically) less recycling. We call this wishful recycling "wishcycling,"and it is lethal to our nation's recycling programs. WHY IT'S IMPORTANT TO RECYCLE so,why is"wishcycling"such a problem?There are multiple ONLY THE RIGHT ITEMS reasons, but what it all boils down to is that unacceptable materials in the recycling carts ultimately get sorted out at the recycling facility and disposed of as trash. In other words, "wishcycling" does no one any favors, except adding costs and reducing the amount of material that can ultimately be recycled. For example,the average contamination rate for materials that we collect in curbside recycling programs has grown to about 25 percent.That means that 500 pounds of every 2,000 pounds that we collect at the curb is ultimately discarded.This increases the cost of recycling by increasing the cost of sorting materials, transporting and disposing of trash,and also includes the lost value of good recyclables that are ruined due to contamination. At a global level,years of"wishcycling"across the world have contributed to end markets like China becoming stricter on what they'll ultimately purchase and recycle into new materials. Toward the end of 2017, China began instituting a new contamination limit that requires processors like Waste Management to shrink that 500 pounds of contamination to 10 pounds (0.5 percent).That's like shrinking something the size of a grizzly bear down to a puppy. And with these new guidelines come even higher processing costs,while at the same time commodity prices are at long-time lows. Mix all this together and the economics of recycling are certainly under pressure. Focusing on recycling the right things correctly has never IT'S TIME TO RIGHT THE SHIP been more important.At Waste Management,we are focusing on quality, increasing demand, and reducing the economic and environmental impact of the materials we manage for our customers. However,for recycling to be successful and sustainable for years to come,we must all commit to recycling only the right things the right way. Collecting materials is not the same as recycling them. It's only when a material is recycled into something else that we realize the economic and environmental benefits.Anything short of this,and we're simply creating a problem that results in a negative environmental impact. W 12018 SUSTAINABILITY REPORT 34 BETTER SOLUTIONS Educating Our Communities Consumers want to recycle. But recycling can be confusing. It's hard to keep up with what should and should not go in the bin while leading a fast-paced daily life. Plastic bags might seem like obvious items for the curbside collection bin, but they are a huge problem for recycling facilities. That's why we continue to invest in public education programs to help consumers better understand smart recycling practices. It's hard to imagine that one wrong item in a recycling bin can spoil an entire batch of otherwise good materials, but it's true,which is why we've created our Recycle Often. Recycle Right.° (RORR) program. Waste Management's dedicated website details myths, resources,and the do's and don'ts of recycling,as well as providing tools tailored for various entities that might be seeking recycling know-how— including residents, businesses, educators, property managers and government institutions. Our most visited page on the RORR website busts myths and provides accurate information about the most frequently asked recycling questions. For the past three years,we have updated this site with relevant questions on how to recycle the right things correctly. We're also putting information where consumers are most likely to find it—45 percent of individuals look to municipalities for recycling information, and they primarily seek it out on the municipalities' websites.As part of our RORR program,we developed a widget for Keep Plastic Bags Out municipal customers to put on theirwebsites that provides targeted of Your Recycling recycling education.The widget is user-friendly, hosted by the municipality and comes at no cost. While we do our absolute best to educate consumers through the RORR program,we find that"tagging efforts" is the most effective way to teach customers how to recycle right.Tags placed on bins along our routes that use both positive and negative reinforcement have proven effective because of the immediate feedback to consumers on how to recycle correctly. Finally,as a last resort,we find that charging for contamination serves as a strong deterrent. Using this"tough love"tactic,we're taking a two-pronged approach to contract enforcement:we are reviewing contracts and seeking cost recovery or price adjustments as allowed for contamination;and, moving forward,fully enforcing contracts when it comes to charging for contamination. WASTE MANAGEMENT DRIVERS ON THE FRONT LINE OF CONSUMER EDUCATION Just as consumer awareness on the dos and don'ts of recycling is critical,so too is ensuring that our drivers are consistently trained across the company to help solve the problem of contamination in the waste stream. Drivers can enhance consumer awareness through Waste Management's tagging campaigns and help educate consumers on the best ways to decrease contamination. W 12018 SUSTAINABILITY REPORT 35 BETTER SOLUTIONS We've found that Driver Recycling Surveys are a useful way to engage our drivers,and administering the survey is vital before kicking off any education or tagging and enforcement campaign.The surveys help us assess the current recycling knowledge of drivers, uncover common contaminants on their routes, identify Waste Management's tagging practices and help drivers better understand any barriers that prevent tagging. Waste Management also issues a Facilitator Guide with directions for site leaders to administer the survey,with talking points to introduce the contamination issue, and explanation of the driver's role in prevention. Evaluating results of the driver surveys helps target our campaign materials around a problem contaminant or address barriers that are preventing drivers from identifying and tagging contamination. For new driver training,and for use when rolling out a tagging and enforcement campaign, training videos available on our company intranet university, "Talent Central,"show drivers how to identify and report contamination through the use of enforcement tags and onboard computing.These videos, in both English and Spanish,are provided to each driver internally or can be found on Waste Management's YouTube channel. We also offer a Guide to Contamination & Recycling Frequently Asked Questions(FAQs)for employees.The Guide to Contamination introduces drivers to the basic RORR rules.The Recycling FAQ is a quick reference guide to help drivers identify problem materials and to help accurately answer any customer questions on their route. To incentivize drivers to stay engaged and actively serve as RORR ambassadors,we , t, publicly recognize drivers who are most actively involved in tagging in and enforce- ., ment.We all play a role in helping reduce contamination.And when our drivers are properly informed, their efforts to enforce proper recycling during their routes,as well as educating customers along the way,serve as a dual positive. W 12018 SUSTAINABILITY REPORT 36 BETTER SOLUTIONS ORGANICS IsIgI � -mw�IRGANICS 4r 40, ,y 1, " ...f h One-third of food goes uneaten across the globe.Wasted food can add billions of tons of GHG emissions to the atmosphere. In the U.S.alone, more than 60 million tons of food is wasted each year, and displaced food carries a price tag of well over$160 million.The EPA estimates more food reaches landfills and incinerators than any other single material in our everyday trash, making up 22 percent of the disposed stream. Organic materials — primarily discarded food and yard trimmings — comprise approximately 30 percent of the waste stream — and Waste Management continues to utilize new technologies to extract economic and environmental value from these materials. In 2017 Waste Management processed 3.38 million tons of source-separated organic materials, including yard trimmings, food waste and biosolids—sludge sourced from wastewater treatment facilities. Most of the organic waste collected goes to facilities that create marketable compost and soil amendment products. n _ ..r W 12018 SUSTAINABILITY REPORT 37 BETTER SOLUTIONS ORGANICS Organic Waste At-A-Glance 3.38 Million Tons of Organic Material Recycled 15.4 44 19 MILLION ORGANICS BULKBINTM GALLONS RECYCLING PROGRAMS of EBS produced FACILITIES Utilizing 2,500+ Bins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Food converted to biogas The largest organics recycling Serving customers across produced enough renewable infrastructure various industries, including energy to power over 40 Waste Management manufacturing, distribution > 1,350 homes managed composting and and retail *Total gallons of the FBS'[organic slurry) mulching facilities, 13 of produced as of 8/2018 which can accept food waste > 4 CORe°facilities .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FAST FACTS Co-Digestion 00 38 50-100%+ > 99% ~ 0% BIOGAS CONTAMINATION BIOSOLIDS PRODUCTION REMOVAL GENERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Increase in renewable biogas CORe° produces a clean Little to no additional production with as little EBS° product by removing generation of biosolids with as 10 percent EBS° packaging and other non- EBS°according to independent, volume addition degradable material peer-reviewed research W 12018 SUSTAINABILITY REPORT 38 BETTER SOLUTIONS ORGANICS COW: Turning Food Into Energy CORe° is Waste Management's organic recycling process that converts food waste into EBS ,an organic slurry product used to generate green energy.With CORe°,we collect commercial food waste from restaurants,schools,food processing plants and grocery stores, screen it to remove contaminants such as plastic, packaging and bones, and blend the waste into an engineered slurry that has a consistency like cooked oatmeal.The slurry dramatically increases the production of biogas in anaerobic digesters,which is used to create renewable energy. .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Waste Management's CORe° Process W.va.-... I[CORe Waste-to-Energy Residue or Landfill •' :: Renewable Energy wee)O� (electricity or fuel) Source Separated CORe", EBS='Transport Wastewater Organics Treatment Plant Biosolids Waste Management's CORe° process EBS° is a high-quality, consistent The EBS° product is used to create is a local,urban solution that product produced with more than renewable,sustainable energy converts food material into our 99%of the physical contaminants in partnership with long-term EBS°product through our found in urban waste. local partnerships, helping them proprietary process. approach zero waste. Adding additional organic material in the form of engineered slurry to a water treatment plant's anaerobic digesters typically increases energy output from 50 percent to 100 percent or more.We use simple figures to communicate to the public the environmental benefits realized from their cities'use of CORe°organics recycling. .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CORee Facilities A Waste Management's CORe°facilities NEW JERSEY in Southern California, New York, 2018 BOSTON Boston and New Jersey deliver EBS°to 2017 municipal wastewater facilities, which increases their energy output. Waste W I1CORe Management has made over 40 million w ... NEW YORK gallons of EBS°from our facilities to 2016 date. Each ton of processed food waste LOS ANGELES can power between eight and 10 homes. 2011 .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . W 12018 SUSTAINABILITY REPORT 39 BETTER SOLUTIONS>ORGANICS _ d FOOD WI ILI]IM > Progressive Waste Water Treatment Plant in New England > Recognized by MassDEP and EPA for innovation > Investing over$24 million in the"Organics Energy Project" + r > Over$7 million provided by Massachusetts agencies > Renewable energy produced will be used for facility heat and electricity > Energy savings of$2.5 million per year,with potential to export to grid > Longstanding,successful program creating fertilizer from biosolids > 100 percent of the fertilizer product sold to local agriculture and landscape businesses Greater Lawrence Sanitary District What began as a demonstration project is now an award-winning,proven technology that is creating renewable energy.Waste Management and the Sanitation Districts of Los Angeles County(LACSD) received the Municipal Project of the Year Award for their Food Scrap-Wastewater Biogas System at the American Biogas Industry Awards.The partnership demonstrates the full-scale co-digestion of urban residential and commercial source separated organics(SSO) at an existing community wastewater treatment facility in a way that can be replicated at other water utilities. The process involves food waste being pre-processed at the Waste Management facility in Orange,California, through Waste Management's CORo'process—removing physical contaminants and de-casing plastic and metal containers—to ultimately provide EBS'for energy generation at the Joint Water Pollution Control Plant in Carson, California. •1. BETTER SOLUTIONS ORGANICS Waste Management Organics Processing Sites Composting and mulching are proven, low-cost solutions for managing large volumes of organic materials.Waste Management's portfolio includes 40 facilities that produce compost and mulch products.We also work with customers to innovate new composting solutions. G It 69 � d? 8 © Q CORe° © Compost/ Mulch ® Q CORe° Compost/Mulch High Acres Landfill Pheasant Run RDF Venice Park Landfill Boston CORe° Altamont Landfill Johnson County Landfill Prairie View Landfill Vista Landfill NNJ CORe° Autumn Hills Landfill Kirby Canyon Landfill Redwood Landfill Willow Ranch Orange Transfer Coastal Plains Landfill Lake View Landfill South Hills Landfill Compost Facility Mand MRF Recycling and Transfer Countryside Landfill Lancaster Landfill Timberline Trail RDF VariCTValley Landfill Laraway RDF Valley Landfill DADS Landfill Metro RDF Deer Track Park RDF Middle Pennisula Landfill Dekalb County RDF Midway Landfill Eco-Vista LLC Milam RDF *� Fitchburg(RCIJ Landfill North Valley MRF Glanbrook LF Okeechobee Landfill Green Shadows LF Orchard Ridge RDF r GROWS Landfill Outer Loop RDF Guadalupe Rubbish Palmdale Landfill Disposal Co An Insightful Look at the CORe° Process 2018 SUSTAINABILITY REPORT 41 BETTER SOLUTIONS ORGANICS Waste Management BulkbinsTM Used for Organics Waste We continue to innovate to make it easier to capture the value of organics in an efficient, and environmentally protective manner. Over the past several years, Waste Management worked with container manufacturers to create a new bin, BulkbinTM uniquely designed for commercial generators of organic material. In Denver, Colorado, our BulkbinTM concept was put to good use with a Waste Management client who was struggling to move its facility to zero-waste status. We utilized our BulkbinTM containers to divert the heaviest material in their waste stream — animal feed products that did not meet their product sales specifications — from landfill. Today, 100 percent of this material is diverted to a compost facility, with the program filling over 200 BulkbinTM containers — 20 to 30 tons — daily. In addition, we worked with a large retailer to provide organics recycling services utilizing the BulkbinTM as part of a reverse logistics approach to economically transport unusable food wastes. That program has been rolled out to over 170 stores utilizing over 1,300 BulkbinsTM W 12018 SUSTAINABILITY REPORT 42 BETTER SOLUTIONS i ENERGY WASTE-BASED- '- ENERGY �r �- `•I Americans produce about 4.4 pounds of waste per capita every day, according to the EPA, and not all of that waste can be successfully processed.After recycling, composting and other beneficial use efforts, about 65 percent of that waste — a total of about 164 million tons each year— is disposed in landfills.Yet even as waste reaches the landfill, there remains a meaningful opportunity to recapture value.There, as organic material decomposes in an anaerobic environment, it naturally produces landfill gas, a mixture of carbon dioxide and methane, a major component in natural gas fuel and a potent GHG.Waste Management is finding opportunities to create economic and environmental value by turning landfill gas into energy— in effect, making sure that trash doesn't go to waste. From Trash to Power kw yas w As trash decomposes it produces gas, r .,• which is roughly half carbon dioxide and half methane.At our landfill gas- t. to-energy(LFGTE)facilities,we capture this methane and use it beneficially as New Redwood LFGTE Plant an alternative to fossil fuel to power homes and provide fuel for industrial uses and commercial vehicles, including our own. The U.S. EPA endorses landfill gas as a renewable energy resource, putting it in the same category as wind, solar and geothermal resources. W 12018 SUSTAINABILITY REPORT 43 BETTER SOLUTIONS i ENERGY Today,Waste Management is the largest LFGTE developer and operator in North America, with projects generating the equivalent of nearly 4.5 million megawatt-hours per year, enough energy to power 460,000 homes, or the equivalent of replacing nearly 2.5 million tons of coal annually. In 2017,approximately 55 percent of landfill gas collected at Waste Management-owned and -operated facilities was used for beneficial use projects, and we did not directly incinerate waste for energy recovery. Waste Management has continued to invest in technologies to maximize the capture of energy from our landfills. In 2017,we commissioned new LFTGE facilities at the Redwood Landfill and Recycling Center in Novato, California,to produce renewable electricity,while we are producing renewable natural gas at our Outer Loop Recycling and Disposal Facility in Louisville, Kentucky. Waste Management Landfill Gas Beneficial Use Projects Type of Project Projects MW TotaLs and Conversions Power 97 528 Total LFG Utilized (mmbtul 56,960,000 Off-Site Power 5 56 Equivalent Megawatt-Hours/Year 4,480,000 Medium BTU Fuel 9 25 Equivalent No.of Households 460,000 Liquid Waste Disposal 4 3 Equivalent Tons of Coal/Year 2,480,000 Renewable Natural Gas 4 36 Indirect CO2e Offset(tons/year) 2,400,000 Total Projects 119 648 Renewable Natural Gas Power Our most frequent application for collected landfill gas is to use the processed methane to generate electricity that is sold to public utilities, municipal utilities and power cooperatives. Beyond electricity generation,we are also a leader in converting landfill gas into natural gas fuels that are distributed for use in residences, businesses and transportation. Renewable natural gas (RNG) produced from processed landfill gas now fuels over 33 percent of our natural gas trucks. With RNG infrastructure at Waste 'r k } Management's Altamont, California, Milam, Illinois,American Landfill in Ohio and now our Outer Loop landfill ,i in Kentucky, over 33 percent of our " natural gas fleet was fueled by RNG by the end of 2017. 5 NOW ry n 4 2018 SUSTAINABILITY REPORT 44 BETTER SOLUTIONS i ENERGY Waste-Based Energy Facilities . ■ ■■M . 0 ■ ■ ■ ■■,l ■ ■ ■1■ L■ ■ T L■ ■ ■ 0 r:. ■ ■ i No ■ ■ ■ OL■ ■ ■ ■7 ■Direct Gas ■Power ■Power and Direct Gas ■ ■ ■Renewable Natural Gas W 12018 SUSTAINABILITY REPORT 45 BETTER SOLUTIONS I ENERGY Innovation That Closes the Circle THE LOUISVILLE STORY .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . OCompressed Natural Gas (CNG) collection trucks pick up waste at homes and businesses.The waste is transported to landfills for permanent disposal. OO 0 © Methane is recovered by a series of wells © Much of landfill waste is organic, including drilled into the landfill.The wells are food and cardboard. Bacteria digest this interconnected to form a collection system. material, producing methane and carbon dioxide as natural byproducts. i � MA act O The gas is routed to the RNG facility for advanced processing. The large geographic footprint Carbon dioxide, nitrogen and N of landfills and their proximity oxygen are removed from the 0 to existing infrastructure can CO2 T make them ideal locations for gas to produce high-purity ,r 00T large-scale solar installations. methane that meets natural gas O O = Methane Read more about how we pipeline specifications. contribute to solar energy generation here. © The facility can process up to 5,000 standard O The Outer Loop RNG facility in Louisville, Kentucky, cubic feet per minute (SCFM) of incoming produces enough RNG to fuel up to 800 Waste landfill gas, producing high-purity methane Management CNG collection trucks each day, that is injected into a natural gas pipeline. reducing GHG emissions by more than 80 percent compared to those powered by diesel fuel. W 12018 SUSTAINABILITY REPORT 46 BETTER SOLUTIONS i i INVESTIVIE NIL M. & INNOVATION ........... It's often said that waste is simply a resource out of place.That's the idea behind investments we have made in the last decade in companies focused on transforming certain materials in the waste stream into materials of higher value.As these relationships have matured,we have already begun to see opportunities to increase our environmental impact through expanding into broader markets. Enerkem 1 Enerkem converts nonrecyclable municipal solid waste (MSW) into biofuels for transportation and renewable chemicals used in everyday products. Enerkem Alberta Biofuels is the world's first commercial biorefinery to use MSW to produce methanol 1 and ethanol. This facility in Edmonton, Canada, began producing methanol from waste in 2015 and has now initiated ethanol production.The potential annual output of the facility is 10 million gallons. In 2017, Enerkem received EPA registration for the Edmonton facility to sell ethanol under the U.S. Renewable Fuel Standard, becoming the first MSW-to-ethanol facility to do so. Additionally, the facility received the lowest carbon intensity value issued to date by the British Columbia Ministry of Energy and Mines under the Renewable and Low Carbon Fuel Requirements Regulation. Enerkem also recently signed an agreement with Air Liquide,AkzoNobel Specialty Chemicals and the Port of Rotterdam to create an advanced waste-to-chemistry facility in Rotterdam.The facility will be the first of its kind in Europe to provide a sustainable alternative solution for nonrecyclable wastes, converting waste plastics and other mixed wastes into methanol for transportation and chemical uses.The company is developing additional projects in Canada,the United States, Europe and China. W 12018 SUSTAINABILITY REPORT 47 BETTER SOLUTIONS i i Fulcrum Bioenergy I Fulcrum processes MSW into an engineered feedstock,which is gasified and converted into renewable crude. This renewable crude can then be further refined into low-carbon, drop-in jet and diesel fuels. A part of our portfolio since 2011, Fulcrum is constructing its first commercial plant near Reno, Nevada,which will be operational in 2020.When completed, the facility will convert 175,000 tons of MSW to 10.5 million gallons of transportation fuel per year. Fulcrum is planning additional projects across North America, each of which will be able to produce 30 million gallons of fuel per year. Fulcrum Corporate Video Dolphin Services Another source of innovation today is Waste Management Dolphin Services,a leader in dewatering solutions across numerous industries.The Waste Management division has introduced modern,skid-mounted, high-g decanter centrifuge technology for processing industrial sludges and recovering oils from refineries, chemical complexes and food processing operations.This process significantly reduces solids going to landfills, returns water for reuse and recovers oil for recycling. In addition,Waste Management Dolphin Services is piloting autonomous centrifuge dewatering and oil recovery technology for waste streams such as biological sludge and oily tank bottoms to reduce on-site safety risks and exposure. Industries FAAF lu FOOD PROTEIN UPSTREAM EXPLORATION MIDSTREAM TERMINALS DOWNSTREAM PROCESSORS &PRODUCTION &PIPELINES REFINING A L t 4 PETROCHEMICAL CHEMICAL REMEDIATION INDUSTRIAL WASTEWATER COMPLEXES COMPLEXES &DREDGING TREATMENT PROCESSES W 12018 SUSTAINABILITY REPORT 48 BETTER SOLUTIONS i i Bigbelly Since 2009,Waste Management has been an investor in Bigbelly—the world's leading f smart waste and recycling system. Deployed in communities, campuses and organizations in over 50 countries and all 50 U.S. states, Bigbelly transforms waste operations and drives efficiencies with a smart, connected system. Solar panels on high-capacity cans harvest energy for compaction and communication. Each can holds 150 gallons,five times that of the average receptacle, because waste contents are compressed as the container fills. Bigbelly enables visibly sustainable operations, measurable recycling and contained waste for cleaner public spaces. Bigbelly helps cities enhance their public spaces by extending their smart bins into multipurpose platforms capable of hosting telecom equipment. Communities and solution providers share the challenge of how and where to deploy wireless equipment in the public right-of-way without additional clutter or negative aesthetic impact. Bigbelly enables communities to transform multiple core city services with a single infrastructure —waste management and wireless connectivity—during the pivotal 5G network roll out. The platform hides small cell equipment in plain sight, in an aesthetically accepted form, and exactly where the people are. Fund Investments An important element of innovation is research —who's developing what,what's working and what isn't,and where's the next innovation with potential for commercial success. Waste Management is a Limited Partner(LP) investor in three funds: EnerTech Capital Partners ("EnerTech Capital Partners IV"), Emerald Technology Ventures ("Emerald Industrial Innovation Fund")and Zouk Capital("Zouk Renewable Energy and Environmental Infrastructure Fund II"). W 12018 SUSTAINABILITY REPORT 49 BETTER SOLUTIONS Ri TO HANDLE HARD —TO— HANDLE MATERIALS ,--NowI t Homes and businesses are filled with ordinary items and materials that require extraordinary disposal handling and recycling methods, due largely to their chemical composition. Think paint, automotive products, swimming pool chemicals, household cleaners, flammable and combustible items, garden chemicals, batteries, consumer electronics and items containing mercury, such as fluorescent lamps, to name a few—all items that should not be placed into regular solid waste bins. We've developed several programs to help our residential and business customers dispose of these materials properly. At Your Door Special Collection`' Service At Your Door Special Collections"' service provides easy and convenient collection of home-generated special materials for single and multiunit homes in several states where logistics and customer preference support the service. As part of our home collection service, each participating household with qualifying materials receives a collection kit with a containment bag and instruction sheet. In 2017,Waste Management collected 3,590,733 pounds of materials through the At Your Door Collection service. Materials collected include consumer electronics, latex paint, hazardous materials and universal waste items, such as batteries. In addition to at-home collection services,we also collect fluorescent lamps, batteries, sharps and noncontrolled pharmaceuticals through containers placed at public locations, such as libraries, municipal buildings, pharmacies and community centers. Residents can simply place items in the collection containers,which are managed by a special collections team. W 12018 SUSTAINABILITY REPORT 50 BETTER SOLUTIONS Ri TO HANDLE For commercial customers,we offer our Tracker service,which enables businesses to dispose of universal and special wastes through a simple,safe and compliant mail- back method.This comprehensive program includes recycling kits for fluorescent lamps and bulbs, lighting ballasts, batteries, electronics,aerosol cans,thermometers, thermostats and dental amalgam,as well as safe disposal kits for sharps, medical waste and prescription and over-the-counter drugs. Containers, such as the patented Mercury VaporLok° packaging for fluorescent lamps,are specifically designed for safe storage and shipping via national carriers. Customers can obtain kits through our website and receive certificates that provide proof of recycling compliance via email. -� E-Waste fru Electronic waste material(e-waste) —such as old or broken computers, printers, copiers, etc. —is a topic of significant environmental concern and remains the fastest-growing waste segment in North America,with more than 3 million tons*generated annually in the U.S. alone.Waste Management delivers electronic recycling solutions that are convenient to use, cost-effective and environmentally responsible.Supported by a comprehensive network of third-party processing centers certified and independently audited to the highest standards across the U.S. and Canada, our eCycling services can meet an organization's specific needs,with secure transport options from any point in the U.S. or Canada. All processing partner locations are audited to meet e-Steward°, R2°/RIOS certification standards and are obliged to: > Prevent hazardous e-waste from entering municipal incinerators or landfills. > Prevent the exportation of e-waste to developing countries. > Provide for visible tracking of e-waste throughout the product recycling chain. Products can be refurbished and resold for value or managed at the end of their useful life for commodity recovery. Commodities such as gold, silver, copper, plastics and more are recovered,while byproducts such as mercury, lead, barium and cadmium,the inherently hazardous byproducts of electronics,are carefully managed.Waste Management satisfies customer compliance with consumer take-back programs in the 25 states mandating these eCycling programs and provides the same comprehensive management in nonlegislated states as well. Coal Ash Recycling Air pollution regulations require particulates such as fly ash,a byproduct that can be used as a cement replacement in concrete production, to be captured rather than emitted. However, the methods used to capture fly ash lead to increased carbon levels in the fly ash. Power plants use activated carbon injection (ACI) systems to remove mercury from flue gases,which is then recaptured in the electrostatic precipitators or bag houses. *U.S.EPA Facts and Figures,2015 W 12018 SUSTAINABILITY REPORT 51 BETTER SOLUTIONS •i TO HANDLE This process prevents mercury from escaping the smokestack into the atmosphere, but the resulting fly ash contains elevated carbon levels that negatively affect the durability of concrete. Our patented Carbon Blocker fly ash treatment system is widely used by utilities to improve the quality of fly ash, making it suitable for recycling in concrete product applications. With more ACI systems in use today,fly ash recycling is a growing business for us. Since we acquired this proprietary technology in 2012, revenues have quadrupled,and in 2017 we beneficially utilized 972,894 tons of fly ash,with 863,763 metric tons of carbon dioxide (MTCO2e)avoided. Healthcare Industry Waste Two divisions of Waste Management work with the healthcare industry to reduce infectious medical waste and to provide facility-specific advice on means to reduce waste, recycle and assure protective disposal of the diverse streams of waste coming from hospitals and other healthcare providers.Waste Management Healthcare Solutions (WMHS) focuses on protecting the environment from potential impacts of infectious medical waste. In 2017,WMHS treated over 12.8 million pounds of infectious medical waste, then sent the noninfectious residue for secure disposal at secure landfill facilities. Healthcare Integrated Customer Solutions(ICS)works with healthcare customers, including 80 hospitals and more than 500 smaller locations, to manage their entire waste generation. In 2017,WMHS — ICS hospitals collectively achieved a total waste-to- recycling diversion rate of 20.4 percent and regulated medical waste generation rate of 7.7 percent. Our PharmEcology business unit works with over 300 healthcare customers and has implemented pharmaceutical waste programs at these institutions that have diverted over 2,500 tons of pharmaceuticals from entering our national waters through proper disposal management. Case Study: Progress Adds Up Simi Valley Hospital in Southern California serves the surrounding communities range of , Following a large-scale renovation nearly 10 years ago,the hospital found that it was producing more solid, liquid and biomedical waste.The medical center's leadership partnered with Waste Management Sustainability Services (WMSS)to both divert waste from landfill and strengthen their relationship with the community through environmental stewardship.Since then,the WIVISS team has developed recycling,safety analysis programs that have delivered strong results: RECYCLING:Successfully planned . d implemented a hospital-wide, g program in a 6 COMPLIANCE:3 percent increase in recycling in one year CONSTRUCTION&DEMOLITION RECYCLING: Identified 80 percent of material as recyclable and diverted from landfill Designed a universal waste programfor icompliance DIVERSION: i i to 47 percent in six years DATA TRACKING: Collected and monitored various waste stream data for document diversion programs W 12018 SUSTAINABILITY REPORT 52 ' f f Every organization, no matter the size or type of business or service, is in a different place on their sustainability journey. For this reason, a consultative and customized approach is often necessary. As one of the leading environmental service and solutions companies in the world,we are experts at optimizing efficient operations, minimizing environmental impact, instilling a culture of safety and accelerating performance.We leverage this expertise to customers across a wide range of industries through Waste Management Sustainability Services (WMSS). In the process, customers gain access to Waste Management's resources, technologies and innovations,which comprise the leading portfolio of environmental solutions in North America. Our certified team of experts—executives, engineers, scientists, analysts and innovators —work in collaboration with customers to design, develop and implement a wide range of solutions to meet sustainability, regulatory and cost-saving goals that adapt to a company's evolving needs.We work closely with each customer to offer customized, comprehensive solutions,whether the customer is starting out on the path toward sustainability or has already begun theirjourney. W 12018 SUSTAINABILITY REPORT 53 BETTER SOLUTIONS iAPPROACH WMSS engages around the concepts of sustainability with 100 percent of its customers. Understanding how a customer defines sustainability within their own organization is considered a critical first step in discussing their overall business goals and strategy. Every initial conversation requires five questions related to sustainability: 1. Where are you on your sustainability journey? 2. Where do you want to be? 3. When do you want to arrive? 4. What resources(financial, expertise, relationships, upper-level support) do you have to get there in that time frame? 5. What is your company's footprint and what kind of impact do you want to have? .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Waste Management Sustainability Services AT-A-61 ""ire FOUNDED IN $ 200M + $ 14. 8M >400 1997 CUSTOMER SAVED IN 2017 PROFESSIONALS COST SAVINGS Since 2003 .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Each customer is assigned their own personalized team of materials management experts who embed themselves in the organization, on site or remotely,to ensure that the programs they construct are executed to drive environmental,social and economic value. Our implementation and management services seamlessly bridge the gap between conception and actualization.We also help track and measure results,amplify progress toward sustainability goals, and promote and celebrate accomplishments. Industries served include: > Petrochemical > Commercial Properties > Construction > Automotive > Manufacturing & Industrial > Healthcare > Transportation & Logistics > Retail > Public Sector > Events&Venues W 12018 SUSTAINABILITY REPORT 54 BETTER SOLUTIONS iAPPROACH For some customers, the best options for sustainable materials management involve leveraging both Waste Management's local assets and a broader network of third-party specialized providers. Customer solutions can span on-site support with local services and remotely managed specialized service providers. In this regard, we can serve as both broker and asset provider to increase efficiencies and meet customer goals for maximum reuse and recycling. Our remote and on-site resources programs place one or more Waste Management staff members on site at a single customer location or cluster of proximal customer locations. Designed for large, complex facilities, these centralized, customized and proactive industrial waste management strategies offset the expense of the dedicated resource. Our on-site, single-point-of-contact experts work upstream into each of the customers' processes that generate waste, seeking ways to eliminate cost and capture byproducts at their highest point of value. WMSS's centralized solutions use experienced people,a nationwide network of vendor- partners and an innovative IT software platform to manage environmental programs that achieve business improvement targets, corporate environmental goals and ISO 9001 and 14001 objectives.A materials management expert serves on site, off site, or a combination thereof as a single point of contact to develop and drive all elements of a customer's program or project. Helping Our Customers Meet Their Sustainability Goals PRODUCT SOLUTIONS Product innovation is a critical part of today's business landscape. Consumers are increasingly pressuring manufacturers to innovate products in a manner that provides greater value and minimizes environmental impact. Our team of experts collaborate with our customers during the design phase to minimize the impact of their products on the environment and return valuable materials to the production stream through informed design choices. A key element of that partnership is helping customers Design With Intent, taking a systems-thinking approach that considers the true recyclability of products early in the design phase.This process takes a systems approach to product design that considers three factors: material selection, ease of disassembly and recycling infrastructure capabil- ities.Additionally, our Sustainable Innovation Workshop is designed to train customers on how to develop the insight necessary to make sustainability-driven, value-minded business decisions. W 12018 SUSTAINABILITY REPORT 55 BETTER SOLUTIONS iAPPROACH SUSTAINABLE INNOVATION WORKSHOPS A Sustainable Innovation Workshop is a facilitated session between Waste Management and our customer that focuses on gaining a deeper understanding of business objectives and challenges, culminating in a collaborative roadmap to achieve goals.Waste Management engages multiple stakeholders to facilitate the process of sustainability strategy development.The process includes data gathering, interviews and bringing stakeholders from various parts of the company together for a guided workshop. We facilitate this by providing an overview of industry trends and shared Technology, insights based on our experience in the marketplace to determine where Innovation our customer would like to be and how best to get them there. Having conducted a gap analysis of the customer's data and current programs, and Strategic Waste Management is able to provide specific recommendations and Alliances probe for feedback on future sustainability initiatives from the group. By using an interactive, dialogue-based approach, both parties are able to understand challenges and discuss specific opportunities where collaboration can help drive value in the organization. ' potential to meet customer challenges, in 2016The benefits to customers participating in a Sustainable Innovation WIVISS formed our Technology, Innovation Workshop include the ability to benchmark against other leaders in and • ., Group to their industry and discover new ideas and strategies to transform their specifically , on the landscape of business. In addition, participating in a workshop takes advantage of emerging solutions.The group has been having a cross-functional team in one place to identify solutions to alongsidetasked with working customers multiple issues in one day, thus helping to achieve goals in an expedited to vet, incubate and operationalize fashion and sustain project momentum while saving time and money. emerging opportunities Management ,uely leverage to In addition to meeting with representatives of our customers' solve customer challenges. environmental teams in energy and operations,transportation,and waste and recycling,Waste Management includes representatives from other The TISA team hold their first Innovation departments, including executive leaders, procurement, loss prevention, Lab the week of the 2018 Waste Management donations,vendor management, reverse logistics, human resources, Phoenix Open.The goal was to have an marketing and employee education,to learn how various programs dialogueintentional integrate with overall company policies and practices. better understand the innovations they most wanted to see Waste Management Working alongside one of our manufacturing customers,for example,we develop and offer to solve their biggestwere able to help them create the first 100 percent fully recyclable product challenges. See an overview of the event, of its kind on the market by helping the customer analyze collection and and processing influences,which validated the input materials for the product from the start. PROCESS SOLUTIONS No matter the industry,we consult with customers on a systematic approach to build on existing processes, infuse best practices and cultural improvements,and enhance an organization's ability to implement healthier, more sustainable practices into its operations. W 12018 SUSTAINABILITY REPORT 56 BETTER SOLUTIONS iAPPROACH WMSS consulting teams conduct comprehensive audits of the social, environmental and economic impact of our customers' businesses.Audit findings generate recommendations for cost-effective ways to improve energy efficiency, resource management,waste diversion and alternate disposal opportunities.Then,we develop detailed roadmaps for eliminating waste and executing this strategy on site, often through reduced demand for source material and increased recycling. Our on-site team is embedded with customers seeking sole-source suppliers with the infrastructure and expertise to execute national waste reduction programs.With their understanding of each customer's operations and unique challenges, our on-site employees can deliver low-risk, high-value solutions to complex environmental, business, safety and regulatory needs. ANALYTICAL SOLUTIONS Measuring environmental, social and economic impacts helps customers assess progress and provides valuable data to use as a baseline in ► understanding the environmental impact of materials management decisions.WMSS offers customers a portfolio of tools to measure, manage and communicate sustainability progress and goals,with the knowledge that accurate and clearly communicated data analysis is imperative to making these strategic decisions. How Data and Analytics Can This effort is led by our Nexus team —skilled developers, analysts and Power Decision Making project managers who work to recognize, research,develop and implement technology and reporting solutions.The Nexus team provides solutions to customer challenges via services such as customized web-based business intelligence platforms,streamlined invoicing solutions, automated reporting, app and web develop- ment and comprehensive data analysis. For example, ENSPIRE° is an online business intelligence platform created by our Nexus team that aggregates and repackages raw sustainability data into one interactive dashboard.Waste Management customers use ENSPIRE°as a platform to consolidate all their waste data from the U.S., Canada and Europe for full transparency and ease of reporting. It helps them understand how waste management choices impact their GHG emissions and allows them to set goals for GHG reduction, reuse and recycling. Providing ENSPIRE° is consistent with our overall ap- proach of serving customers by reducing their carbon footprint—and doing so with clear tracking and ambitious metrics. ENSPIRE° has managed more than 15 million tons of materials for customers at more than 60,000 locations. In 2017, material managed through ENSPIRE avoided nearly 7 million metric tons of GHG emissions, thereby meeting the need for an increased focus on corporate transparency. W 12018 SUSTAINABILITY REPORT 57 BETTER SOLUTIONS iAPPROACH I�l�IIY�I�LIY . R � I + +wr wt y M w w■+l #■�y w y y a J1r �IIS . tlY M AI r4wly♦Myyr� II "' r1y�y,sir 5 r *„ �• �, ,� rw rII nor' hm � � .."IIs. . .. `•Ne lr 4e.. a � r r y «?� ... . A■ p � yw+ IW■ �.wy lis NIr Y'l1' liri W'I Y Ipllvt tl►'1. ,. N1 Ihla ISI t!�In ..... * I'M IYII y I�i■ . I�r rr M +l%■ ux, i m 1 w OTHER PLATFORMS THAT WE DEPLOY ARE: > Sustainability Tracker:A leaner version of ENSPIRE°, this tool is designed for smaller customers who want to focus on specific KPIs in a condensed format for quick data evaluation. > INSIGHTS: Launched in 2018, this technology generates and sends customized scorecards to customers on their schedule. Customers automatically have the information they need to make important operational decisions. > DART°: Our Construction group's Diversion and Recycling Tracking (DART) tool helps project planners, contractors, architects and building owners set "green" performance targets and measure their progress during construction, renovation and demolition projects. W 12018 SUSTAINABILITY REPORT 58 BETTER SOLUTIONS>CONSULTATIVE APPROACH How do you create a luxurious hotel environment Developing robust diversion goals is not an easy task. where guests can get away from it all while practicing Realizing those goals is even more difficult, especially responsible environmental stewardship?How do you when considering the need to align with industry position yourself as a sustainability leader within your best practices, guest expectations and the ability to industry while depending on your guests to make replicate strong programs across the globe.Achieving diversion goals a reality?And how do you do it on a a global diversion goal within the hospitality industry global scale,with different infrastructural challenges, requires the participation of multiple stakeholders— cultures and attitudes toward waste and diversion? guests, employees, management,vendor partners and beyond.The ability to design and implement CONSULTING GOAL: Develop roadmap for client's waste an effective strategy to engage all reduction goal achievement through upstream and stakeholders and achieve the goal requires solid data, innovation, a collaborative spirit, downstream mechanisms to prevent and divert landfilled and deep-seated knowledge of the client's waste while considering infrastructure limitations. industry and operations. WE • BETTER SOLUTIONS iAPPROACH > Researched differences in operations and infrastructure for each global region through interviews and other resources > Based on data and global context,developed strategy to implement recommendations in order to reach goals Supply Chain Analysis > Requested data including quantities and types of materials purchased to drive recommendations for supply chain optimization > Developed alternate metrics and methods for obtaining data where it was not available Global Playbook Development > Completed global market analysis to understand regional infrastructure and growth potential, hospitality trends,and cultural and political drivers impacting waste diversion > Provided region-by-region descriptions of how to implement target diversion programs to achieve waste reduction goal > Utilized supply chain analysis to determine how programs should be weighted in order to achieve goal > Applied normalized metrics to the global portfolio to assign percentage diversion reductions per region, per program > Provided tactical guidance for program implementation > Formulated vendor questions to reduce primary and secondary packaging on purchased goods > Included case studies of the newspaper and amenity donation programs For customers who want a comprehensive view of their product's environmental impacts, we offer Life Cycle Assessments that evaluate all stages of a product's life — raw material extraction, manufacture, distribution, use, repair and maintenance, and end-of-life disposal or recycling. WMSS applies carbon reduction factors to material disposition options to maximize the end-of-life solutions for materials a company generates. The analysis provides insights into which stages have the greatest potential to avoid GHG emissions or to conserve natural resources. Using this analysis, WMSS is able to make recommendations for how to manage discarded materials in a way that maximizes the carbon reduction performance of a waste management program. Our vendor scorecards are a supply chain management tool that helps customers assess whether their vendors meet sustainability goals, including compliance with sustainable purchasing policies and packaging requirements. Certifications&Standards Many of our customers seek external verification of their sustainability efforts to underscore the credibility of their efforts and avoid greenwash claims.WMSS serves as a guide through this process, including advising on these third-party rating and certification systems. > Leadership in Energy and Environmental > BOMA 360 Design (LEED) > Council for Responsible Sport > The WELL Building Standard Certifications > TRUE Zero Waste Certification > ENERGY STAR Certifications > UL Zero Waste Validations > Green Globes Certifications W 12018 SUSTAINABILITY REPORT 60 BETTER SOLUTIONS iAPPROACH Measuring Customer Success Delivering cost savings to customers through our WMSS operations is a primary objective and the key metric by which we measure success. One of our ISO goals is to provide ten percent of annual revenues back to customers as cost savings for contracts of less than five years and six percent for contracts of more than five years. In 2017, of 97 customer facilities under WMSS service engagements,we delivered savings of at least eight percent of revenues,and 23 percent of those facilities delivered savings of greater than ten percent of revenues.That translated into$14.8 million in cost savings on$181.7 million in revenue. 2017 marked the 14th consecutive year that WMSS has delivered more than$10 million per year in savings. Since 2003, the team has delivered more than$200 million in cost savings to customers. 2017 Customer Cost Savings by Industry Sector i2017 WMSS Industry Sector 2017 Revenues Savings %of Revenue Cost Savings Automotive $ 22,781,383 $4,013,576 17.6% 27.3% Chemical $23,793,391 $ 1,312,923 5.5% 8.9% Metals/Manufacturing $ 18,635,614 $ 2,869,124 15.4% 19.5% Petrochemical $65,880,445 $3,933,757 6.0% 26.8% Remote $ 19,584,530 $410,403 2.1% 2.8% Other $38,691,805 $2,161,808 5.6% 14.7% Totals $189,367,168 $14,701,591 7.8% 100.0% CUSTOMER SATISFACTION RESULTS Customer satisfaction is another way we measure our performance. Every year we ask our customers how satisfied they are with our results and request their response through our Customer Engagement Index, then we measure the results against WMSS's ISO goals. In 2017, 57 percent of WMSS customers participated in the survey. Of those, 98 percent completely agreed that WMSS met their needs and provided valuable service. Cost Savings by Solutions Type r ■ Strategic Sourcing: 22% ■ Process Improvement: 47% ■ Optimized Logistics: 9% Recycle/Reuse: 22% W 12018 SUSTAINABILITY REPORT 61 BETTER SOLUTIONS iAPPROACH Measuring Customer Success Our customized, integrated approach is designed to ultimately take our customers' sustainability initiatives to the next level — regardless of where they might be on their sustainability journey. We look at customer success through three different lenses: diversion, safety, and efficiencies and cost savings. Here are some recent examples of customer success. .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Auto Petrochemical Retail Food Manufacturer Facilities Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RECYCLED NEARLY CUSTOMERS ACHIEVED DIVERTED 90,000 Tons NEARLY 2240 Tons of materials $4 Million of food scraps, increasing in 2017 in cost savings diversion from 10 percent to 80 percent in 7 months Commercial Metals Construction and Property Manfacturer Mining Manufacturer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ACHIEVED Through a comprehensive Saved 77% Diversion recustomerreco erredn $145000 up from 20 percent, in less than 20_25 Tons IN ONE YEAR OF a year, resulting in a 30 percent WMSS PROGRAM increase in cost savings OF BYPRODUCT PER WEEK reaching its landfill reduction goal and generating $500,000 annually in discovered value 2018 SUSTAINABILITY REPORT 62 BETTER SOLUTIONS i OPEN it PIP a 1"4Y WASTE MANAGE PHOENIX ' rV"t", _ _Va Jra Waste Management has been the title sponsor of the Greenest Show on Grass since 2010. Coming up on our 10th anniversary, the Waste Management Phoenix Open remains the most attended PGA TOUR tournament and largest third-party certified zero waste event in the world. We have consistently used this spotlight to engage with stakeholders on environmental issues, as a platform to show the varied and valuable services we provide, and to raise the bar for sustainable sports globally. The Waste Management Phoenix Open tracks its carbon and water footprints, in addition to being zero waste. Use of water, energy and materials all contribute to the GHG emissions that are warming our planet, and the event commits to balancing all environmental impacts from tournament activities. .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . As the title sponsor of the Waste Management Phoenix Open,Waste Management works tirelessly to create a unique PGA TOUR tournament with a widespread and lasting positive impact.We challenged our commitment to the fans, local communities,and environment,as well as to hosting Thunderbirds, the PGA TOUR and to our own brand by achieving zero waste for the fifth year in a row with another on the way. It's the ultimate model of what is possible in terms of environmental leadership and vision. > Every choice made during the planning process was > Waste Management also looks beyond diversion, thoughtfully worked through to ensure that the event prioritizing a reduction of waste in the larger sense lived up to the title of"The Greenest Show on Grass."Year and establishing programs for water conservation and after year,Waste Management is the backbone of this restoration, renewable energy, GHG monitoring and zero waste achievement, making sure all tournament carbon offsets. material finds new value—through reuse, recycling, composting, donating or turning it into energy.These > The Waste Management Phoenix Open is not only efforts are meant to inspire partners,fans and viewers at a chance to showcase our services and capabilities home to experience and witness what's possible. — it's a platform through which Waste Management strives to drive environmental responsibility. W 12018 SUSTAINABILITY REPORT 63 BETTER SOLUTIONS i OPEN d - IT JOX #gmene .W ,...R_ 4 Waste Management Phoenix Open AI-A-GLANC6. PIPNATURAL RESOURCE MANAGING MATERIALS FAN & STAKEHOLDER MANAGEMENT > 100 percent landfill diversion ENGAGEMENT > 75 million gallons of water restored > Food and material donation > Zero Waste Station engagement > 100 percent renewable electricity > 100 percent vendor compliance with > All operations and player travel material requirements emissions offset r COMMUNITY IMPACTS TRANSPARENCY & > Over$10 million to charity from ENVIRONMENTAL IMPACTS Thunderbirds Charities > Council for Responsible Sport— > $105,000 to environmental Evergreen Inspire organizations > Golf Environment Organization— GEO Certified° > A—Zero Waste to Landfill Operations with 13.9 percent Incineration with Energy Recovery 2018 SUSTAINABILITY REPORT 64 BETTER SOLUTIONS I OPEN Waste Management Sustainability Forum The Waste Management Sustainability Forum is an opportunity to convene a wide variety of thought leaders, policymakers, business people, experts, entrepreneurs and entertainers on the subject of sustainability. From its early, modest beginning eight years ago in a conference room at Arizona State University to its 2018 event with wall-to-wall screen and a livestream audience watching from home, the Forum has evolved to inform and inspire. It encourages participants to exchange ideas and learn to transform big thinking into bold actions to create a better world. This year, introductory remarks by The Gates Foundation's President, Bill Gates, and Waste Management's CEO Jim Fish reminded us that sustainability is about more than just environmental goals and measurements. Mike Rowe, Executive Producer and Show Host and Keller Rinaudo, Founder and CEO of Zipline, talked about the amazing power of people, and Chicago Mayor Rahm Emmanuel spoke to resiliency.A recording of the day can be found here. As in previous years, the Waste Management Sustainability Forum shifted gears in the afternoon, taking a deeper dive into key issues in our industry. The afternoon panels this year covered international recycling trends associated with China's changing import policies and a high-level analysis of the role of life cycle thinking in the recycling industry. With record attendance for the entire day— right up to the last speaker— attendees heard thoughtful presentations on leading efforts in our industry, and where they are heading. These panels included: Our recycling panel offered a rare opportunity to hear from the ALL ABOUT CHINA largest domestic mill buyer of mixed paper, Pratt Industries,and from one of China's largest mill groups, Lee& Mann. Ross Lee from Lee& Mann provided a unique insight into his company's approach for managing through changing policies that result from the Chinese government's commitments to a cleaner China.Clearly, material quality takes center stage for mills in China. And Myles Cohen, President of Pratt Recycling, explained how his company recycles New York City's mixed paper into pizza boxes,and mixed paper from Waste Management into the recycling containers used throughout the Waste Management Phoenix Open course.These efforts exemplify one of the key messages from this panel,which is the need for sufficient W 12018 SUSTAINABILITY REPORT 65 BETTER SOLUTIONS i OPEN demand for recyclable materials if we are to successfully maneuver through the current global oversupply caused by China's import restrictions. A critical topic covered by the panelists was the overwhelming need to focus on quality. Both domestic and international mills reminded us that China's quality requirements have generated much stricter quality requirements across the globe. Linking global markets to state and local policies,the rest of IT'S ABOUT THE ENVIRONMENT the afternoon dug deeply into the trends,facts and projects associated with life cycle thinking,as well as looking more broadly at our environmental goals and how we can think differently about our materials management programs to maximize our environmental benefit.We were reminded of why we recycle, and the importance of focusing on those actions which offer the greatest environmental benefits versus simply counting tons recycled. Cheryl Coleman, Director for the Resource Conservation and Sustainability Division within the Office of Resource Conservation and Recovery at the U.S. EPA, described EPA's framework policy, called Sustainable Materials Management,which focuses on using life cycle thinking to evaluate products along their entire life cycle, creating goals and programs that focus on achieving the greatest overall environmental impact— not focusing only on end-of-life Programs and goals. This approach has been embraced by the State of Oregon,with senior policy analyst David Allaway,from the Oregon Department of Environmental Quality's(ODEQ) Materials Management Program, presenting on his state's programs.Allaway's national leadership on this topic centers on the rationale for considering the environmental impact of materials, versus end-of-life,weight-based recycling goals. Evaluating their own waste stream and the environmental impacts of various materials within it, Oregon has come to focus their efforts on reducing food waste by 25 percent by 2025 and recovering 25 percent of their plastic and carpet by 2025. Mayor Denny Doyle from Beaverton, Oregon, next outlined the efforts that the City of Beaverton is making to reduce food waste, in support of his state's reduction goals. Dr.Tim Townsend,Jones Edmunds Professor of Environmental FROM THE AREA OF ACADEMICS Engineering Sciences in the Engineering School of Sustainable Infrastructure and the Environment at the University of Florida, talked about the work he and his graduate students are doing to reevaluate Florida's recycling goals— reshaping their goals away from simple end-of- life,weight-based recycling goals to energy reduction goals.Similar to Oregon's efforts, Dr.Townsend has reviewed waste characterization data for the state through the prism of GHG emissions and energy. From this, Dr.Townsend described how new goals could reflect a realistic 75 percent energy reduction goal from a 2005 base year,with specific programs geared toward recycling the right things. W 12018 SUSTAINABILITY REPORT 66 BETTER SOLUTIONS i OPEN This panel brought the national discussion around goals and measurements to a new level by clearly describing the case for change and the concept of creating new and different goals that reflect environmental benefits along the entire life cycle of products and packaging. One of the concerns with a shift to Sustainable Materials MODERATED DEBATE OF LIFE Management or Life Cycle Thinking has been the debate over CYCLE PRINCIPLES whether it is a distraction from important recycling efforts. Perhaps one of the best ways to engage in such meaningful discussions is to bring together thought leaders who do not necessarily agree.One of the highlights of the afternoon was a discussion between senior policy analyst David Allaway and Steve Alexander, President and CEO of the Association of Plastics Recyclers.Through a moderated question and answer session,Allaway and Alexander discussed topics such as whether or not life cycle thinking gives packaging producers license to skip the "design for recycling" component of their obligation for packaging improvement. Policies that drive the greatest environmental benefits simply must be incorporated into programs to ensure a long-term and ongoing effort for continuous improvement. U.S. EPA's Jarrod Bridge, an environmental physical scientist LIFE CYCLE ANALYSIS in the Sustainable Materials Management Program,wrapped up the day with a short workshop on EPA's WARM (Waste and Reduction Model) tool, that calculates carbon and energy emissions for various materials in the waste stream.This popular workshop was included specifically in response to previous attendee requests and has since been recreated at other venues. Record In-Person Attendance 415 400 350 320 300 282 250 An additional 442 people participated 200 176 in the Sustainability Forum online, 150 151 bringing the total number of participants 100 ■•••••••I•••••• ......• •••••• ... to well over 800 individuals. 2014 2015 2016 2017 2018 More information on past and future Sustainability Forums can be found on our website. W 12018 SUSTAINABILITY REPORT 67 4 3 BETTER SOLUTIONS>RECYCLING PARTNERSHIPS RECYCLING PARTNERSHIPS i Recycling operations involve a complex flow of materials.We collect, and our facilities receive, recyclables from a variety of sources: our own trucks, city collection crews, customers and competitors. Because of the complexity of this network,we realize that it makes more sense to work with partners across the industry than to try to identify and solve business challenges on our own. Waste Management has several key partnerships, including The Recycling Partnership, a nonprofit organization that works closely with cities, counties and states to implement effective programs; Keep America Beautiful,which works with local communities to help teach the fundamentals of recycling to a broad consumer base;and Industry Associations that include the National Waste and Recycling Association (NW&RA),the Solid Waste Association of North America (SWANA)and the Institute for Scrap Recycling Industries (ISRI). Our national partnerships on recycling are important means to educate legislators, regulators and the public about ways public policy can maximize the environmental benefits latent in recycling, or impede progress in this area.They are important means to advance the sustainability of recycling over the long term by serving as resources on recycling technology, end markets,and life cycle analyses. Local partnerships are equally important,and we participate actively with groups around the country. Read more in our Communities section. W 12018 SUSTAINABILITY REPORT 68 I' Sg'. k 1*40 BETT-E r�►� r A CHANGING FOOTPRINT THAT IS 8 - - - LIGHTER, CLEANER AND SAFER. q � 4 br.A JM Y 1 ` IN THIS SECTION •' 44 l Safe Landfills................................70 Energy Conservation....................77 Carbon Footprint &Strategy.......79 } �N `w Fleet..............................................84 Water Conservation .....................90 f � 41 f A j r • 4 r 4 SS� e m Ie t 1 Waste Management provides solid waste collection services to nearly 20 million customers in North America — from households to public venues to large companies.All told, after recycling or diverting various materials for reuse, we safely manage the disposal of nearly 100 million tons of waste annually, including common municipal trash and highly specialized materials such as medical and industrial waste.To handle this volume,Waste Management operates the largest network of landfills in our industry and works hard to minimize the impact of those facilities on neighbors and the environment. Modern landfills are the products of sophisticated engineering, providing both secure containment systems for the disposal of waste and the opportunity to capture value through the conversion of waste to energy.Waste Management's modern landfills in the United States were developed under the federal Resource Conservation and Recovery Act(RCRA),which requires rigorous siting evaluation,site characterization and scientific engineering design, as well as a comprehensive permitting and regulatory approval process that includes public notification and comment. RCRA standards also require a range of measures to prevent environmental contamination, including the use of engineered �,. liners and covers, collection and control systems for landfill gas, and collection and treatment systems for leachate (water that accumulates in and filters through waste). Our modern sites are designed and operated to go beyond regulatory requirements. We continually monitor and work to improve the Watch Howa Modern Landfill safety and environmental security of our disposal facilities and are Is Constructed committed to reporting the results of these efforts.We strive to avoid W 12018 SUSTAINABILITY REPORT 70 BEFrER OPERATIONS i conditions that cause concern for neighbors and communities, including odors and noise, regardless of whether those conditions are covered in our regulatory obligations.We also work with waste sector experts to understand what happens within landfills after they are closed.Studies have shown that modern municipal solid waste landfills tend to improve predictably over time,steadily producing less gas and less (and cleaner) leachate. Many of our landfills are designed and managed to ensure they can be used after closure for commerce, industry or even conversion into wildlife habitat or public parks. Surface and Groundwater Waste Management's landfills are living laboratories for testing new technologies to help us improve how we manage stormwater and leachate,and how we design and maintain Percent of landfill cover and gas collection systems.We test the effectiveness of new technologies Waste Management at select sites before broadly employing them at all sites to enhance environmental Modern Landfills' performance and reduce operational costs. Waste Management utilizes extensive Liners Preventing engineering controls and practices to protect surface water and groundwater.We maintain Off-site Groundwater a comprehensive network of more than 6,000 groundwater-monitoring wells around our Contamination facilities, and every landfill uses monitoring strategies— many involving sophisticated statistical evaluations—to ensure that water quality in adjacent surface water and00% groundwater bodies is not impacted. 2013-2017 Our modern municipal solid waste landfill liners contain all liquids,which are then Waste Management's modern managed according to applicable regulations and design standards.We employ a staff d ., of nearly 200 professional engineers, environmental scientists, regulatory experts and landfill liners continue to perform as designed,not allowing leakage technicians who ensure that every facility works to protect surface water, stormwater through the liner requiring cl , , groundwater and groundwater from any potential operational impacts. neighboring priorities. We use managed basins, tanks, containment structures and separators to redirect liquids for proper disposal and treatment. We also monitor on-site wastewater treatment plants to optimize efficiency and utilize a toolkit of best management practices for our field operations. M ,r W 12018 SUSTAINABILITY REPORT 71 BEffER OPEUTIONS>SAFE IANDFILLS Stormwater Filtration Waste Management landfills collect and discharge millions of gallons of stormwater each year.The water must be managed to ensure it is clean enough to meet strict state requirements before being released to water bodies or public treatment plants. One new technology, called Terra-Tubes, has been successfully deployed at several landfills to reduce suspended solids in the stormwater.Terra-Tubes are made of engineered wood and man-made fibers encased in a heavy-duty, knitted cylindrical tube.The tubes are installed at stormwater outfalls and have been successful in slowing water flow to allow for settling and enhanced filtration of the water prior to discharging it off site. Natural & Enhanced Leachate Evaporation Landfills naturally produce leachate from a combination of the breakdown of waste materials and precipitation falling on the landfill. Leachate is typically stored on site in lined impoundments or tanks before it is treated and eventually discharged.Waste Management has been developing and testing technologies to reduce both the volume of water and disposal costs. One technology harnesses 47. nature. By constructing wetlands and planting grasslands l and poplar groves to naturally filter and clean leachate, Waste Management has made use of natural ecological systems to treat water,while also increasing natural habitat for native plants. We have also used a simple technology that recirculates and evaporates leachate using the side slopes of leachate ponds.An electric pump pulls water from the pond and circulates it through lateral pipes that are equipped with sprinkler heads.Water that is not evaporated filters through gravel placed on the side slopes to return to the pond. The system can evaporate as much as 20,000 gallons of liquid per day, reducing the volume of water that must be 'i handled at publicly owned wastewater treatment plants by as much as 30 percent. Another new technology deployed at several western Waste Management landfills uses a solar-powered floating recirculation device that draws leachate from deep within the pond and disperses it at the surface to help maintain warmer surface temperatures that enhance evaporation. Called the SolarBee,the device also eliminates pond scum on the surface that can interfere with evaporation. Waste Management engineers have developed a pilot evaporation system that uses waste heat from the landfill's engine plant that is used to produce renewable electricity. The waste heat warms the leachate to facilitate evaporation and enhance treatment. Data from the pilot will be used to evaluate other locations where the technology can be deployed. W 12018 SUSTAINABILITY REPORT 72 OPERATIONS i Innovation in Landfill Cover A closed landfill's final cap or cover is one of its most important environmental protection features. It must be constructed in accordance with federal and state requirements and properly maintained for years into the future.Atypical final cap comprises several layers of plastic membrane,a drainage system and a covering of soil.These covers are engineered to prevent precipitation from percolating through the landfilled waste. With approval from U.S. EPA,Waste Management has permitted over 40 sites for the design and construction of innovative final covers known as evapotranspiration covers.These covers are constructed of soil and selected vegetation and are specifically designed to store water and release it to plants through evaporation. By working with nature rather than resisting it, evapotranspiration covers provide long-term, sustainable protection, are easy to maintain and provide a natural habitat of native plants and grasses. Long-Term Stewardship Just as we strive for safety and environmental quality at all our operating landfills,we want to be stewards of the environment when these facilities come to the end of their useful lives.Since 1991,Waste Management has had an independent,formally designated Waste Management department to manage the company's legacy sites—closed landfills linked with companies Waste Management acquired over the years and facilities Credit:McMahon&Mann consulting Engineers,P.C. closing at end of permit life.The department is separate from ongoing IFoperations,with specialists experienced in the science and engineering of site closure and long-term management of these properties.These experts bring a fresh eye to sites ending their useful lives,and they are Cortese Lan1d attentive to opportunities for secure maintenance of the sites for the long term.The Environmental Legacy Management Group also looks for The responsible parties at this Superfund opportunities for these sites to provide new benefits to the community. site are finding opportunitiesfor"green These efforts are supported by innovative, peer-reviewed science remediation" consistent with EPA Region 2's from Waste Management employees working with leading experts Clean and Green Policy.The group in their fields. renewablepurchase to the electrical power usage renewablelieu of on-site inconsistenticonditions. II percent of i from renewableiconsistent regulations, i construction i is roused or i , equipment used at the site is evaluated for i pi i of energy efficiency and recycled material. W 12018 SUSTAINABILITY REPORT 73 BETTER OPERATIONS>SAFE LANDFILLS Landfills With a Lasting Legacy CurrentLy, Waste Management has six cLosed LandfiLLs that provide areas for community parks and recreation opportunies. COUNTY LINE OYSTER BAY BLACKWELL Denver, CO Oakland, CA Ontario, Cana�� > soccerfields hiking trails walking trails > BMX track picnic areas dog park > dog walking playground > frisbee golf MIDWAY AND SETTLER'S HILL GREENE VALLEY PJP LANDFILL Contiguous sites in West metro Chicago, IL Jersey City, NJ west metro Chicago, IL > golf courses viewing area open to the transferred to the City > cross-country course public at certain times but and NJDEP which allowed that is currently in controlled by the Forest for use as a public park development bythe county Preserve J �r I I r � � BMER OPERATIONS i Solar Energy Applications at Closed Landfills Our large geographic footprint of landfills and their proximity to existing infrastructure can make them ideal locations for large-scale solar installations. We continue to increase our commitment to solar generation, a strategy that is aligned with U.S. EPA's RE-Powering America's Land initiative. First launched in 2008, this innovative federal program has resulted in nearly 253 installations on contaminated lands, landfills and mine sites,with a cumulative installed capacity of just over 1,397 megawatts nationwide. Site Size Lease Holder Currently,we lease seven closed Parklands(NJ) 10.1 MW(dcl PSE&G landfills for solar development, L&D(NJ) 12.9 MW(dc) PSE&G working collaboratively with the Waste Hunt Road (MAI 6.0 MW(dcl Citizens Energy Management Renewable Energy group. Berkley(MA) 3.612 MW(dc) Captona Energy Partners A summary of the portfolio follows: MT Sullivan (MAI 2.54 MW(dcl Captona Energy Partners In New Jersey,we have partnered Hudson Stow(MA) 5.83 MW(dc) Captona Energy Partners with Public Service Electric and Gas Cinnaminson (NJ) 13 MW(dcl I PSE&G Company(PSE&G),which, in 2018, constructed a third solar project on the closed Cinnaminson landfill in Cinnaminson, New Jersey.The project is planned to be 13 megawatts and is anticipated to be commissioned by the end of the year.We plan to generate 54 megawatts of power from the solar fleet on closed facilities before 2019. Expertise & Research As the largest operator of landfill networks in the industry, we provide extensive staff training to assure continuing education and dissemination of current best practices. This training includes classes in landfill design, construction and management; landfill gas systems management;and advanced instruction in air permitting and compliance. These courses are complemented by a range of eLearning modules in the management of greenhouse and other gases. Other learning opportunities enhance expertise in almost every phase of safe landfill operation. In 2018,Waste Management opened its first landfill gas technician training center at the former ELDA Landfill in Cincinnati, Ohio. As recognized leaders in landfill gas management,the intent and purpose of the training center is to use internal expertise to train entry-level technicians to provide continuity and consistency across the enterprise. The training center allows for both classroom instruction on the technical aspects of landfill gas and field proficiency assessment. W 12018 SUSTAINABILITY REPORT 75 BEFrER OPERATIONS i We also contribute to new bodies of knowledge through research collaborations with expert stakeholders. For example,Waste Management engineers working with an academic research team evaluated and estimated the capacity of an evapotranspiration cover at a subject landfill to oxidize landfill gas emissions by modeling the methane flux from the waste mass to the base of the cover system. The study provides a method for estimating when methane oxidation in a landfill's cover may represent the best available control technology for residual landfill gas emissions. Published in 2018 (Journal of the Air&Waste Management Association, D01:10.1080/10962247.2018.1500403) the study should help landfill operators and regulators agree upon the process for determining when to cease active landfill gas system controls. Additionally, in 2017,Waste Management and a research team completed a case study on optimal approaches to long-term landfill management by assessing threat potential from closed landfill assets to eliminate that threat.The research project evaluated the two industry standards for performance-based outcomes(functional stability and organic stability) using actual data from a closed Waste Management MSW landfill.The results were published in 2018(Waste Management 75 (2018) 415-426), providing the industry its first implementation of performance-based analysis using real-world data to assess threat potential across media.This foundational research is key to identifying long-term stewardship options that are reliable,science-based,and designed to assure safety throughout the transition of closed landfill properties to beneficial re-use after closure. See Appendix to review a list of peer-reviewed technical articles and conference papers published by Waste Management experts in the past several years. W 12018 SUSTAINABILITY REPORT 76 OPERATIONS i i ENERGY CONSERVATIA L Ensuring energy efficiency and conservation throughout our operations is important, as it impacts both our greenhouse gas (GHG) footprint and our cost structure. Energy use costs represent approximately 5 percent of total annual revenues. In 2017,we consumed 7.6 million MWh of total electricity across our over 1,300 Waste Management sites. We aggressively seek solutions to improve energy efficiency in every facility we operate by implementing a range of technologies and best practices that reduce environmental impacts, improve operational efficiencies and achieve cost savings.These efforts often start with the construction of our facilities,which usually are built to the U.S. Green Building Council's LEED standards, regardless of whether we seek certification. Waste Management is both a supplier and a user of renewable energy, increasingly utilizing sources such as wind,solar,waste heat and landfill gas to power and heat our facilities.We focus our efforts on generation of renewable energy rather than internal use of renewables,since our overall use of electricity is comparatively small. We look for capacity to generate renewable energy throughout the organization. For example, in 2017,we hosted the generation of 100 MWh of energy from wind,and we will host up to 54 megawatts of landfill-based solar farms by the end of 2018.We continue to look for opportunities to use solar electricity in support of U.S. EPA's RE-Powering America's Land initiative,which encourages renewable energy development on current and formerly contaminated lands, landfills and mine sites when it is aligned with the community's vision for the site. 2018 SUSTAINABILITY REPORT 77 BEFrER OPERATIONS i i Additional innovations and investments to enhance renewable energy production at our landfills include: > Technologies to convert materials into ultra-low-sulfur diesel and other transportation fuels and petroleum products > Small-scale gasification to convert solid biomass feedstock, as well as other combustible feedstocks into a high hydrogen and carbon monoxide-rich synthetic gas > Thermal chemical conversion of waste materials into advanced biofuels such as ethanol, as well as renewable chemicals > Accelerated high solids aerobic and anaerobic digestion to produce renewable energy from organics > Conversion of landfill gas into renewable natural gas used to power vehicles, generate electricity at our landfill gas-to-energy(LFGTE)facilities, generate power off-site, or use as a heating fuel;and > Conversion of biomass into organic salts that can be converted into a high-octane gasoline that can then be blended directly into a refiner's fuel pool, avoiding many of the blending and logistics challenges presented by ethanol. r= ti W 12018 SUSTAINABILITY REPORT 78 BETTER OPERATIONS ofFOOTPRINT&STRATEGY SWMCH ejor1 PRINTI -=7 � . �a STRATEGY "' ti., 2FEa1� a' We are transforming our business model to seize opportunities to compete in tomorrow's climate-constrained world. Each day, our customers look for our help to reduce their GHG emissions, and this is also a strategic imperative for our business. We continue to expand the productivity of our recycling operations and explore the many options to reduce our footprint.This includes: > Producing low-carbon fuels from waste. > Transitioning our fleet to renewable natural gas vehicles. > Improving the energy efficiency of our facilities. > Increasing our use of renewable energy. > Expanding the productivity of our recycling operations,with an emphasis on increasing the recycling of those materials that provide the greatest GHG reduction benefit. > Providing climate-related sustainability consulting services to customers who want to improve tracking, reduce their carbon footprints, and/or prepare for potential carbon cap-and-trade or carbon tax scenarios. We have a long track record of leadership in climate-related disclosure, having participated in the CDP (formerly the Climate Disclosure Program) climate reporting for more than a decade. For the past two years,we have been named to the CDP Climate A list, considered the world's most comprehensive rating of companies leading on environmental action. See Appendix for more detail on the CDP and methodology. W 12018 SUSTAINABILITY REPORT 79 BETTER OPERATIONS ,iFOOTPRINT&STRATEGY Our GHG Footprint 2017 Emissions (metric tons CO2e) CANADA U.S. TOTAL Scope 1 776,646 14,913,347 15,689,993 Scope 2 12,119 232,709 244,828 Scope 3 725,693 7,939,892 8,665,585 Scope 1 includes emissions from Waste Management-owned and-operated facilities and vehicles,Scope 2 includes indirect emissions from purchased electricity,and Scope 3 includes purchased goods and services;capital goods;fuel-and energy-related activities;business travel; employee commuting;downstream leased assets. GHG Emissions Impact 2016 _—T 201771 GHG Footprint(Metric Tons CO2e] Process 13,603,232 13,681,187 Transportation 1,696,067 1,597,312 Energy Use 585,822 656,322 Potential Avoided GHG Emissions(Metric Tons CO2e) Renewable Energy Generation 2,252,035 2,420,864 Reuse and Recycling of Materials 32,571,862 32,588,647 Carbon Permanently Sequestered 18,536,528 19,481,205 Waste-Based Energy Benefits Tons of Coal Equivalent 2,540,000 2,480,000 Waste-Based Energy Production (million households) 470,000 460,000 Resource Savings Achieved through Recycling* Households Powered Equivalent 1.7 million 1.6 million Cars Taken Off Road Equivalent 6.9 million 6.9 million *Based on EPA WARM model using defaults W 12018 SUSTAINABILITY REPORT BETTER OPERATIONS ofFOOTPRINT&STRATEGY Climate Strategy We incorporate climate change considerations into all aspects of our business strategy.Among the climate change considerations influencing strategy are: EMERGENCY PREPAREDNESS Weather events can threaten business continuity.We have refined our disaster response plans for disposal facilities, using FEMA flood maps to expand the list of locations with supplemental electrical generating capacity.We also have re-evaluated where emergency equipment should be placed and where we should pre-position fuel and disaster supplies. REGULATORY CHANGES We monitor developments that may affect our operations or our customers' and engage ® with a broad array of stakeholders, including federal,state and provincial governments, to recommend approaches that produce meaningful GHG reductions at reasonable cost. GREEN BUSINESS OPPORTUNITIES WMSS, recycling, renewable energy production and carbon sequestration in landfills are all carbon-reducing services that we provide to customers.We monitor customer advocacy and goals based upon the Paris Agreement for market trends affecting our renewable energy portfolio, recognizing that our multinational customers are shaping their procurement strategies on factors beyond U.S.-driven climate policy. Cross-disciplinary teams continuously monitor our customers' needs to reduce carbon, as well as regulatory development and lower-carbon financial incentives.The latter are analyzed by Senior Leadership as part of our market business strategy annual assessment and used in capital allocation. Ongoing capital allocation for natural gas trucks, as an example,supports our forward-looking,science-based goal to reduce emissions associated with our fleet by 45 percent by 2038,against a 2010 baseline. Recycling and GHG Reduction Tools Our priority is to improve the sustainability of recycling economics by providing tools ''' for our customers to understand the GHG reductions achieved through recycling, thus motivating them to procure services needed to improve recycling quality. Efforts to improve the quality and quantity of recycling are aligned with our science-based goal to increase i avoided emissions by 38 percent by 2028,against a 2010 baseline. Recycling will play a critical role in helping to achieve that goal. The method by which customers choose to manage waste materials has a direct impact on the amount of GHG emissions generated.According to the EPA's Waste Reduction Model(WARM), for example, three times the life cycle emissions are generated when mixed recyclable material is disposed rather than recycled. Consider that in 2017, Waste Management avoided the generation of 32,588,647 MTCO2e life cycle emissions by recycling materials or repurposing them to generate renewable energy and create compost rather than disposing them. W 12018 SUSTAINABILITY REPORT 81 BETTER OPERATIONS ofFOOTPRINT&STRATEGY w. Ty Vw- Innovation & Technology Climate change also influences our long-term strategy, including the development and incorporation of new technologies. We are focused on deployment of lower-carbon technologies that are already commercialized and identifying geographic-area targets for our commercial recycling and green fuel projects over a five-year time frame;for projects seeking to create products from renewable feed stock, our time frame extends to 15 years. Examples of development priorities include: > Expanding existing and identifying new beneficial use projects to manage methane at our landfills. > Developing high-BTU projects that convert landfill gas to renewable transportation fuels for use in our heavy-duty trucks and for sale to third parties. > Investing in innovations to convert waste materials into energy and other low-carbon products while perfecting the technical processes, logistics and match of products to market demand. Read more about our waste-based energy generation on page 43. > Furthering our renewable energy production through investment in companies that are developing sustainable energy technologies. Learn more about waste-based energy production on page 47. W 12018 SUSTAINABILITY REPORT 82 BETTER OPERATIONS ofFOOTPRINT&STRATEGY CEO-Level Stakeholder Engagement Our strategy to enable four times as many GHG emissions reductions as we generate is led from the top.Waste Management's CEO maintains a public dialogue on GHG emissions reduction as recycling's key benefit and advocates maximizing recovery of targeted commodities, such as cardboard or aluminum cans,that provide the most GHG benefit. Our public-sector team is closely engrained in our local communities, helping implement programs that support local community sustainability priorities. Our consulting arm,Waste Management Sustainability Services,also furthers this effort by helping customers achieve sustainability and climate change goals through "zero waste"services for large events, plus a full range of recycling,waste reduction, renewable energy,water conservation and environmental education services for large corporate customers. Sustainable Materials Management Engagement For the past three years, we have advocated across stakeholder groups for GHG emissions reduction to be the focus of federal, state and local government and private sector recycling goals rather than focusing merely on the weight of materials recycled.We are especially engaged with stakeholders �� ►�" I IR "qN��P �, on ways to increase the productivity and economic sustainability of recycling.That's why we helped form the Sustainable Materials Management Coalition on recycling, headed by a former U.S. EPA assistant administrator for solid waste and emergency response. We also dedicated the entire afternoon of our 2018 Waste Management Sustainability Forum to a workshop on Sustainable Materials Management.At the Forum,we engaged over 100 stakeholders in a dialogue around using life cycle thinking to prioritize materials management programs in communities and at businesses across North America. Educating our customers—as well as communities, schools, nonprofit organizations, other businesses and their leaders—about recycling benefits and best practices has been critical to effecting transformational change. Learn more about our education efforts on page 122. We also work with designers and the manufacturing industry to avoid or reduce raw material processing, and to include recycled materials in their products.We utilize our materials recovery facility infrastructure,as well as our consulting group,to teach designers and manufacturers about the recycling process.Waste Management's recycling activities result in a wide variety of GHG reductions that otherwise very likely would not occur. W 12018 SUSTAINABILITY REPORT 83 BETTER OPERATIONS Clean.FLEET ar 0;_1_ TWAGreen, wink Clean. or 1 We charge our fleet of more than 32,000 vehicles with providing reliable everyday waste collection for our customers while minimizing its environmental impact.We've set bold goals, utilized smart solutions and leveraged innovative technology to realize progress.Sixty-six percent of our residential routes run with automated or semiautomated equipment, which reduces the number of times our employees must exit the truck while collecting trash and recyclables,which in turn reduces accidents. That effort started in 2007 when we set our first goal to reduce CO2 fleet emissions by 15 percent,which we achieved in 2011 primarily by transitioning our fleet of collection vehicles from diesel to cleaner-burning natural gas.With a vision to create a near-zero emissions collection fleet,we're now working toward a science-based target to reduce emissions associated with our fleet 45 percent by 2038,against a 2010 baseline,and from 2010 through 2017 we have reduced fleet emissions 28 percent. Key to achieving this ambitious goal is a commitment to invest approximately$400 million annually in the cleanest near-zero-emissions trucks available.At the end of 2017, our natural gas fleet counts 6,536 trucks,which comprise the largest heavy-duty natural gas truck fleet of its kind in North America. Our vehicles powered by compressed natural gas (CNG) emit nearly zero particulate emissions, cut GHG emissions by 15 percent and are quieter than diesel trucks. For every diesel truck we replace with natural gas,we reduce our use of diesel fuel by an average of 8,000 gallons per year along with a reduction of 14 metric tons of GHG emissions annually. W 12018 SUSTAINABILITY REPORT 84 BMER i. ., i Natural Gas Vehicles (NGVs) BY-THE-NUMBERS 11/13/17 .......................... 4 6P536 1 O OiegONGVs IN OPERATION 38% 107 O NATURAL GAS RLjTED 80 Yco STATIONS COLLECTION TRUCKS ARE NGVs NEW PURCHASES ARE NGVs 60 855 MILLION 195000' MILLION Diesel Gallons METRIC TO NS Gallons of Natural Gas Displaced Over Supplied at 107 Natural the Useful Life of GHGs Reduced Gas Stations Each Year Existing NGVs Annually Using Fossil and Renewable Natural Gas Fuel y 16n � LI MILLION Ed RNG Gallons Produced by Harnessing Methane in Landfills W 12018 SUSTAINABILITY REPORT 85 BETTER OPERATIONS Fueling Our Fleet Critical to our natural gas strategy is an infrastructure of Waste Management-owned and -operated fueling stations.As of the end of 2017,we operated 107 natural gas fueling stations across North America,with 29 of these also open to the public.Waste Management finances and constructs the stations,as well as purchasing the fuel. Our landfill-gas-to-fuel plants convert landfill gas into renewable natural gas (RNG),a pipeline-quality gas that is fully interchangeable with conventional natural gas and thus can be used in our vehicles " in the form of CNG or liquefied natural gas . (LNG).This lowers fuel costs and reduces GHG emissions more than 80 percent �I compared to vehicles powered by diesel. Offsetting Fossil Fuel With RNG RNG is biogas, the gaseous product of the decomposition of organic matter, that has been processed to purity standards. Like conventional natural gas, RNG can be used as a transportation fuel in the form of CNG. Biogas is produced from various biomass sources through a biochemical process, such as anaerobic digestion.With minor cleanup, biogas can be used to generate electricity and heat.To fuel vehicles, biogas must be processed to a higher purity standard.This process is called conditioning or upgrading, and involves the removal of water, carbon dioxide, hydrogen sulfide and other trace elements. The resulting RNG, or biomethane, has a higher content of methane than raw biogas, which makes it comparable to conventional natural gas and thus a suitable energy source in applications that require pipeline-quality gas. Offsetting natural gas is comparable to the process of yielding renewable electricity from our landfills. In the case of renewable electricity, energy is added to the electrical grid at one of our landfills, and that same amount of energy is "credited" as renewable electricity by a user at another site within the same electric grid. Key to this process is that the amount of electricity delivered into the grid equals the amount of electricity taken off the same grid.Waste Management has been offsetting electricity with renewable energy for decades using this process. Renewable fuel works in exactly the same way. Biogas is processed and cleaned before the clean biomethane is put into the pipeline at our(or another company's) landfill— and an equal amount is used as fuel within the same pipeline system. As with electricity, the gas input and outflow must be on the same gas pipeline system and must be carefully recorded to ensure that they are the same.The process is carefully W 12018 SUSTAINABILITY REPORT 86 BEFrER OPERATIONS tracked and verified as renewable fuel by the U.S. EPA when the cycle is complete and only qualifies as RNG after the gas has been used in natural gas vehicles.This certification system is in place at each of our qualified landfills and fueling facilities. Each gas project is reviewed and qualified by the U.S. EPA using engineers who verify that the RNG entering the gas pipeline equals the volume of gas extracted from that same pipeline, and is actually used for vehicle fuel. Closing the Loop: Converting Landfill Gas to RNG Waste Management has the largest fleet of natural gas vehicles in our industry, with 6,536 natural gas collection trucks operating in North America. We support this fleet with our 107 natural gas fueling facilities. Waste Management is unique in that we are both a source of, and an end user of, renewable fuel. We currently fuel over a third of our natural gas fleet with RNG produced from landfill biogas at three of our own facilities plus third-party producers. Our long-term and ongoing investments in RNG production facilities, coupled with a natural gas fleet that can operate on RNG, are moving us closer to a near-zero emissions collection fleet. In 2017,Waste Management's fleet consumed 6,670,000 MMBtu of natural Using Every TooL gas in 6,536 natural gas vehicles (NGVs). Of that total usage,we are managing approximately 2,010,000 MMBtu/year, or 30 percent, of biogas to Reduce Emissions that offsets our total fleet needs.This includes internal and external in SeattLe biogas sources. 100 percent of our natural gas fleet in California, Oregon and Washington runs on RNG,which reduces GHG emissions by 70 percent compared to diesel. Waste Management began using compressed Currently,Waste Management has four facilities that produce RNG: natural gas(CNG) collection vehicles for all of its collection services in the City of 1.Altamont Landfill(Livermore, CA) — In 2009,this facility began I' Further,all 144 trucks are fueled by producing enough RNG to fuel 300 trucks. renewable natural gas(RNG). By using RNG, 2. Milam Landfill(St. Louis, Illinois) —This site,which debuted in 2014, ManagementWaste processes and purifies gas from the landfill and injects it into the fleet's GHG emissions by 70 percent Ameren Illinois pipeline. The facility produces about 12,000 diesel compared By trucks gallon equivalents (DGE) per day of RNG, enough to fuel approximately traditionalfueled with 500 of our natural gas collection trucks. GHG emissions by about 15 percent compared diesel.to •,. , 3.American Landfill(Waynesburg, Ohio) —This facility processes and reducerelies on other fleet investments to purifies gas from the landfill and injects it into the Dominion East Ohio emissions in the City, including the use of pipeline. It produces 6,000 DGEs per day of RNG, enough to fuel about electric • , hybrid vehicles for specific250 of our natural gas trucks. • ' eRoute Logistics"'mapping software to 4. Outer Loop Landfill (Louisville, Kentucky) — Brought on-line in June routesstreamline ' our ' of 2018, this facility produces 2,500 MMBtu per day of RNG — enough cutting the amount of fuel we need • ' to fuel about 800 natural gas collection trucks. lowering our carbonfootprint. Our Midwest facilities pump RNG directly into the pipeline, displacing reliance on fossil natural gas. W 12018 SUSTAINABILITY REPORT 87 BOTER OPERATIONS Equipment Efficiencies While our"last generation" natural gas engine cuts smog-producing nitrogen oxide (NOx) emissions by up to 50 percent compared to the cleanest diesels, our 2017 near- zero-emission natural gas engine (ISL-G "NZ") is the cleanest heavy-duty machine ever certified by the California Air Resources Board (CARB).Waste Management helped pioneer this engine with Cummins, and it now provides a 95 percent reduction in NOx emissions compared to the current NOx standard and a 93 percent reduction in NOx compared to the latest diesel engine technology.Additionally,the new engine is already certified at 16 percent below the current GHG emission standard and is 12 percent below the 2027 standard. > We also have the largest fleet of hybrid bulldozers in the industry, operating 42 Caterpillar D7E's at 39 different landfill locations across the country.The D7E's rate of hourly fuel consumption is on average six gallons less than the D8 tractors it replaces, translating into annual savings of nearly one half million allonsofdieselfuel. our collection of Caterpillar o7Esisthe largest g fleet of hybrid bulldozers in the industry. Wheel loaders are another electric hybrid machine we are exploring. In conjunction with Volvo Construction Equipment,we hosted two field tests for Volvos prototype LX1 electric hybrid wheel loader at our Redwood Landfill and Moreno Valley Transfer Station, both in California. Data was p� collected on the wheel loader's fuel efficiency and GHG reduction against a conventional machine.The LX1 achieved approximately a 50 percent and 45 percent fuel efficiency improvement on average,at the Redwood and Moreno Valley sites respectively. Volvo LX1 Electric Hybrid Wheel Loader Driving Fewer Miles Efficient logistics are an effective way to reduce fleet emissions.The logic is simple:a more efficient route means fewer miles traveled, and that translates into reduced fuel consumption and associated emissions. Since 2017,Waste Management's fleet has reduced miles driven by 2 percent,which equates to an approximate 8.9 million fewer miles a year. Optimizing routes not only reduces our environmental impact, but also increases the quality of service.As we've driven fewer miles,we've improved the number of stops missed for both commercial and residential customers. Credit for much of this progress goes to our Service Delivery Optimization (SDO) initiative, which helps us streamline routes. Under a "Safety,Service,Savings" motto, 95 percent of collection vehicles are SDO certified.SDO technology includes DriveCani a video W 12018 SUSTAINABILITY REPORT 88 BETTER OPERATIONS recorder mounted on the windshield of collection vehicles that is Optimizing Logistics automatically activated by sudden movements.This helps us to coach drivers on fuel-saving driving techniques, such as proper acceleration, deceleration and efficient speeds. Similarly, an on-board computing Waste Management's system enables drivers to use a tablet for logistics support and route organization .s established to create route logistics optimization.This is one of several types of software that we utilize to optimization , „ capabilitiesenhance driver safety, communication and route optimization. the Collection Operations. recognize to be a world class leader in the industry, Our fleet organization has also taken the next step in mobile technology is very important , centralized , ,, by launching its first mobile app in 2017.The app provides a number nization where route optimization techniques of benefits that include allowing fleet managers who are responsible and processes are standardized, refined and for multiple districts to get a real-time view of shop operations when deployed. proven , ,. , valuable and they are not physically present;a "current labor"tab that provides a methodconsistent for managing the safety, communications link to shop technicians and updates on standard repair efficiency and overall quality of our routes times;a "unit availability"tab that lets users know at a glance if the across the enterprise. district has enough assets to serve customers;and a "customer service interruption events"tab that reveals downtime opportunities. The Routing&Logistics .dof 12 Corporate engineers and 40 local area We've also instituted an anti-idling program to reduce fuel consumption. logistics resources. Together, the team Through this program we are ensuring that all collection vehicles made partners to create comprehensive logistics since 1998 can verify that idle shutdown timers are programmed to five plans that identify routing opportunities and minutes, in accordance with the American Transportation Research key operational metrics. Logistics plans are Institute's Compendium of Idling Regulations. leader- shipreviewed regularly with the local area Our Bagster°service continues to eliminate the need to send a truck to priority opportunities. deliver an empty container to customers by offering compact containers for sale at more than 4,000 retail locations across the United States In 2017,we did 150 reroutes in 80 locations. and Canada. Bagster is strong enough to hold up to 3,300 pounds of Our debris or waste, making it suitable for anything from home renovations 20 percent of our commercial and to disaster cleanup.When customers are finished with their projects, residentialWaste Management can collect up to 15 full Bagsters on a single, efficient collection route. Overall mile reductionpi to risk forroute reduces potentially dangerous behaviori of backing routei day provides .droutine that keeps safety in the forefront. �w Reroutes provide the opportunity to make ,i 1 changes i i ��� Management to service customers on the requested service days and times. Servicing40 customers on the correct day at the correct time uoU, �[ provides an improved W 12018 SUSTAINABILITY REPORT 89 BEFrER OPERATIONS i i AM WATERc CONSERVATION V,' Though our operations are not relatively water intensive, as global water consumption increases at a historic pace we work to use water sparingly and responsibly in our operations. Primary water uses include vehicle washing, dust suppression, sanitation and employee consumption. Waste Management operates facilities ranging from landfills and hauling facilities to transfer stations and recycling facilities, dispersed across 17 market areas in the U.S. and Canada. We also own or lease office space throughout North America. Due to the geographic and operational variations in the facilities we operate —as well as the numerous utility providers—obtaining complete operational water consumption data can be a challenge. Enhanced Water Tracking We estimate that our current annual operations use approximately 627.5 million gallons of water.After accounting for the water consumed by our employees and operations, we estimate that approximately 490.8 million gallons of water is returned to either the municipal sewer system or groundwater aquifers, depending on the site's location. In 2016,we began employing a third-party utility bill management (UBM) service to assist in gathering water and energy usage data across our sites.Through the UBM system,Waste Management can now retrieve water withdrawal data by market area,which offers a baseline understanding of consumption patterns on a regional ' level. Our goal is to complete the enablement of all sites into the UBM system. Utilizing the information gathered from this process, we will be developing more meaningful quantitative goals around water usage. W 12018 SUSTAINABILITY REPORT 90 BETTER OPERATIONS i i Water Risk Assessment The ability to pull consumption data by site also enables us to complete water risk mapping. By overlaying our regional water use with geographic information regarding water stress,we can both focus conservation efforts to minimize Waste Management's impacts where they are potentially most detrimental and develop effective risk mitigation and action plans to minimize disruptions to our business that may occur due to inadequate water quantity or quality. Currently, 20 percent of our water consumption occurs at sites located in water-stressed regions.We continually strive to reduce the amount of water consumed in these regions through innovative programs such as using recycled graywater for truck washing to reduce .� dependence on the municipal water supply. i'�• .�� BAR `, �. _' � ,: in � �'_ While we are still in the process of applying a standardized process to capture quantitative data on water recycling and reuse initiatives,we are moving forward with implementation of the initiatives themselves.We _, -- continually look for ways to reduce water consumption across our operations,whether through implementation of graywater initiatives,fixture replacement or other conservation methods. In addition,we engage with other stakeholders by working with policymakers and trade associations on water policy through our work with the RCRA Corrective Action Project(RCAP)and the Sediment Management Work Group on sediment sites.Waste Management reports on our operations and supply chain impacts on water and responds to our customers'and investors' requests for this information through CDP(formerly Carbon Disclosure Project). Finally,we utilize the Waste Management Phoenix Open to highlight water concerns and coordinate restoration efforts.We have reported our water consumption since baselining the tournament's operations,and we implement a graywater capture program that reduces freshwater consumption by 5,000 to 6,000 gallons each year. In 2018, Waste Management we worked with The Thunderbirds as Phoenix Open Water well as Kohler and M Culinary to restore Restoration Project fin gallonsl 75 million gallons, or 283.91 megaliters, 80 75 to Northern Arizona rivers and streams. 63 63 Since initiating this effort with Change the 60 Course in 2015,the Waste Management 40 35 Phoenix Open has been responsible for the 20 1 restoration of 236 million gallons of water 0 ......................................... to the Verde River and other freshwater 2015 2016 2017 2018 ecosystems in Arizona. W 12018 SUSTAINABILITY REPORT 91 ETTE ,1 11111 t{trrrrr�<� OPPORTUNITIES FOR CHANGE THAT RESULT IN ENGAGEMENT AND PROFESSIONAL GROWTH. IN THIS SECTION Our Workforce..............................93 Diversity& Inclusion 94 Engagement& Retention ............98 Talent Management...................102 Safety..........................................103 Security.......................................109 Training.......................................111 a i } �l ,I i J G Waste Management provides services to nearly 20 million customers — a big job. But we do it one city, one neighborhood, one business and one home at a time. This makes us an integral part of every community where we operate. We have a stake in helping to make our cities, towns and counties better places in which to work and live — not just for today, but for the future.We can't play this important role in the community without the daily contributions of our over 42,000 employees. The success of each employee is what enables Waste Management to succeed, and we strive to give our employees the tools they need to develop and excel in their careers. THINK GREEN is more than a motto at Waste Management. It's what we stand for,who we are and what we do. It is how we demonstrate our fundamental commitments and core values and the basis for our culture. COMMITMENTS VALUES > Our People First:The proud, engaged and > Inclusion&Diversity:We embrace and cultivate resilient members of the Waste Management respect, trust, open communications and family are the foundation for our success. It all diversity of thought and people. starts with us taking care of each other, our > Customers:We place our customers at the center customers, communities and the environment. of what we do and aspire to delight them every day. > Success with Integrity:Our success is based > Safety:We have zero tolerance for unsafe not only on the results we achieve, but how we actions and conditions and make safety a core achieve them.We hold ourselves and each other value without compromise. accountable for being honest,trustworthy, ethical > Environment:Weare responsible stewards of the and compliant. environment and champions for sustainability. W 12018 SUSTAINABILITY REPORT 93 BETTER WORKFORCE DIVERSITY&INCLUSION 47 DIVERSITY INCLUSION Fostering mutual trust and respect for one another is a cornerstone of being an inclusive and welcoming workplace— one that is well- positioned to serve our customers and communities. It's also important that our workforce reflect the diverse customers and neighbors that make up these communities. As an equal opportunity employer,we are committed to maintaining a workplace environment free from discrimination. Employment decisions are made by placing the most qualified person in each job without regard to race, color,sex, pregnancy, sexual orientation, gender identity, religion, marital status,age, national origin, disability, genetic information,veteran status, citizen status or other protected group status as defined by federal, state or local laws. In Canada,we comply with the Employment Equity Program laid out by the Canadian Federal Contractors Compliance Criteria. Diversity and inclusion are fundamental values in our Code of Conduct. Expanding the Presence of Women in our Ranks 0 The waste industry traditionally has been male-dominated,and even today, 9 0 a job in environmental services may not be on a woman's radar.Another industry challenge is a serious shortage of drivers and technicians.We're taking steps to address both of these challenges by actively seeking of Waste Management's women as a group to recruit, hire and develop. For example, in 2015,we executive officers are female, joined the Women in Trucking Association (WIT),which works to support UP 10% women in the industry.Waste Management is serving on WIT's advisory YEAR-OVER-YEAR committee and working closely with the organization and other trucking industry participants to address recruitment. W 12018 SUSTAINABILITY REPORT 94 BETTER WORKFORCE DIVERSITY&INCLUSION As we've sharpened our focus on hiring both more women and millennials across our workforce,we were encouraged to receive recognition in 2017 as a "Best Companies for Millennials" by Women's Choice Award.This is the only recognition that reflects the needs and preferences of women based on publicly available data,which aligns with employee and consumer appreciation for corporate transparency. Criteria to earn a place on the list include female representation in the workforce, management and board,and are based on work-life balance benefits; paid time off and vacation days; professional development and support activities;and wellness benefits. Supporting Veterans The recruitment of veterans is another ongoing focus for Waste Management, and one that we place special emphasis on each year. Military is the single largest pool of transportation, logistics and maintenance professionals. In 2017,8.6 percent(over 1,000) of all our U.S. hires were veterans. Our best year on record was 2015,with 14 percent of all our U.S. hires being military veterans.Through August 2018,8.7 percent of U.S. hires were military veterans.The retention of military veterans is comparable to the rest of Waste Management's workforce.Waste Management receives between$250,000 and$500,000 annually in veteran hiring tax credits. Waste Management veteran hiring has consistently grown in the past five years due largely to strategic partnerships and marketing efforts with the Department of Labor Career One-Stop centers, Hire Purpose, Corporate Gray, U.S.Veterans Magazine, and active participation in 100+ military-focused job fairs. We are frequently lauded for our veteran outreach, including being named for nine consecutive years as a Top Military Friendly°employer by G.I. Jobs and "Best for Vets" employer by Military Times. Working to Meet the Needs of Individuals With Disabilities We continue efforts to better understand how to accommodate the needs of individuals with disabilities within our workforce. One way to do so is through surveying our employees every five years using a Department of Labor self-identification form CC-305. Because responses are voluntary,we have been challenged to obtain a meaningful response rate beyond 10 percent, a common problem among companies. Based on data collected from this small sampling, employees with disabilities would be projected at less than 2 percent of our workforce,a number that we consider unrepresentative.We continuously benchmark against companies with higher response rates to implement best practices around communication and education on the function of the survey and to enhance our own efforts around our recruitment of and accommodations for people with disabilities. W 12018 SUSTAINABILITY REPORT 95 BETTER WORKFORCE DIVERSITY&INCLUSION Waste Management has been proactive in assisting people with disabilities through our Transition to Recovery Program and by working with the Department of Labor on regulatory proposals to support employment of people with disabilities by participating in various professional and industry groups, including National Industry Liaison Group (NILG) and local chapters such as the Greater Houston Industry Liaison Group (GHILG). NILG is the largest consortium of private-industry federal contractors working directly with the Department of Labor in shaping equal employment regulations and understanding their impact on the workforce. w A Strong and Diverse Workforce Measuring Progress Diversity and inclusion are an inherent part of our culture,and we work hard to ensure that our workforce reflects the communities we serve. Employing people with different backgrounds, experiences and perspectives creates strength throughout our business, enabling us to foster a more collaborative working environment. Third-party recognition of our commitment to our workforce is a valuable benchmark, and we believe that our focus on inclusion is an essential element in earning these honors. For the past four years,Waste Management has been named one of Corporate Social Responsibility Magazine's"100 Best Corporate Citizens."We have been included on Ethisphere Institute's World's Most Ethical Companies° list in 10 of the past 11 years. Recognition as a "best place to work" is particularly important,and we are proud of our track record as a best place forveterans and our recent recognitions as a best place to work for millennials, Latinos and military spouses, as well as a best company to sell for. W 12018 SUSTAINABILITY REPORT 96 BETTER WORKFORCE DIVERSITY&INCLUSION Diversity at Waste Management BOARD OF EXECUTIVE COMPANY OFFICIALS WORKFORCE DIRECTORS OFFICERS &MANAGERS 20% 33% 21 % 43% Ethnic Minorities Ethnic Minorities Ethnic Minorities Ethnic Minorities 20% 29% 18% 17% . Women : Women : Wo : .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Waste Management Workforce All Private Industry Workforce* ■ American Indian or0 American Indian or Alaskan Native:0.6.6 8°/o Alaskan Native:0.5.5 5°/0 ■ Asian-1.56% ■ Asian:6.33% ■ African-American: 17.37% ■ African-American: 15.02% Caucasian:56.60% ill Caucasian:61.38% Hispanic:22.57% Hispanic: 14.45% Multiracial:0.82% Multiracial: 1.81% Native Hawaiian or Native Hawaiian or Pacific Islander:0.40% Pacific Islander:0.47% *Total does not equal 100 percent due to rounding. •• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Employees by Age Group Employees by Age Group (generational breakdown,in U.S.and Canada) ■ Under 30(born after 1986): ■ Veterans(born 1922-1943): 14.76% 0.28% 0 31-50(1966-1985): ■ Baby Boomers(born 1944-1960): 53.90% 16.14% ill Over 50(before 1965): ■ GenXers(born 1961-1980): 31.34% 57.28% ill Millennials(born 1981-2000): 26.30% 4111, .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Employees by Region Employees by Payment Type ■ Canada:2,057 • ■ Hourly:81% ■ India:490 ■ Salaried: 19% I U.S.:39,625 ka 2018 SUSTAINABILITY REPORT 97 BETTER WORKFORCE i ENGAGEME RETENTI LVASiE Mpg' hGt��Ni USsit T8565� FL ' m Our employees are the lifeblood of the work we do every day. That's why we focus on developing talent at every level of the organization through career path planning and best-in-class training that is specifically designed for success in the service industry.At the heart of our engagement and retention strategy is a steadfast commitment to Waste Management's values of people first and success with integrity. Employee turnover continues to be a concern in the environmental services industry due to high demand in a strong economy for our skilled workers—especially truck drivers, route managers and maintenance technicians.The American Trucking Association estimates a shortfall of 48,000 drivers in 2018,with projections that the shortage could increase to 175,000 by 2025.To combat this growing issue,we strive to be a workplace of choice through competitive pay,solid benefits for long-term financial and personal health, and opportunities for growth across our ranks.We believe strongly in promoting from within and offer a wide array of training opportunities designed to help employees maximize their effectiveness at theirjobs and gain new skills so they can take the next step in their careers. We noted in our 2016 report that our goal is to reduce driver and fleet technician new-hire turnover by 50 percent. As the tracking of turnover on the following page indicates, our voluntary employee turnover remains a real challenge, clearly impacted by low employment rates and stiff competition for drivers and technicians expert at handling the sophisticated equipment and systems we use in the recycling and environmental services industry. W 12018 SUSTAINABILITY REPORT 98 BETTER WORKFORCE i Employee Turnover Rates Voluntary Employee Turnover Rates 25% 23.26% 22.45% 22.25% 25% 20% 20% 15% 15% 14.34% 14.83% 15.12% 10% 10% 5% 5% 0% ..........h..........I ......... 2015 2016 2017 2015 2016 2017 Being an employer of choice will be critical to our efforts to reverse the trend on employee turnover, and it motivates us to sharpen our focus on our values that help us retain and empower good employees. We also understand that competitive compensation is important. Earlier this year, we distributed savings from the new U.S. corporate tax restructure to every North American employee who does not participate in a company bonus or sales incentive plan. Approximately 34,000 Waste Management employees received a $2,000 reward in appreciation of their hard work. { 1. k Engagement Through Communication Employee compensation only goes so far, however, in engaging our workers. Creating a sense of teamwork and shared purposes is vital. Communication among company leaders and employees at all levels fosters honesty,accountability and respect—all critical to retention. Our senior leaders operate with an open door—and open email— policy. Each quarter,this team hosts a Town Hall-style meeting at our Houston headquarters.We have begun expanding participation throughout our operations through live streaming technology. Employees unable to attend also are invited to submit questions by email,and they receive direct responses. Responses to common questions are often included in our company's weekly internal newsletter. In addition,a replay of the meeting is posted on the company's intranet. W 12018 SUSTAINABILITY REPORT 99 BETTER WORKFORCE Our Waste Management Monday newsletter serves as a powerful tool to project company values as it arrives in inboxes and is posted in lunchrooms weekly.The newsletter includes stories on employee safety, leader communications, potential job hazards and — most importantly—employee success stories.We also update our workforce on key aspects of employee welfare, including benefits, career opportunities,and useful tools and tips for employees at work and elsewhere. We emphasize engagement as a way to empower employees.We stress our commitment to fair treatment of all employees and strive to apply company policies consistently throughout the organization. For our union employees, this goal must be handled according to the practices and expectations agreed to within the collective bargaining unit. For non-union employees,we look for ways to reinforce our fair treatment and continuous- learning culture. Our Waste Management Drivers Council, for example, captures the wisdom of our front-line employees,who are represented by 17 drivers, one from each market area in the organization. In addition to providing us with feedback on removing barriers that prevent drivers from delivering exceptional customer service,we also have engaged the Council for ideas to help reduce voluntary turnover and promote the retention of drivers and technicians. Constant and collaborative engagement is also the foundation of our Service Delivery Optimization program; our Mechanic Service Delivery Optimization; our Peer Review safety program; our Sales Delivery Optimization program;and the fair treatment and respect that comes from the adherence to our Code of Conduct. Gauging Our Progress To make sure our engagement and retention efforts are meeting the needs of our workers, we ask for their feedback. In 2017, we completed a workplace study for our corporate headquarters. The study allowed us to evaluate our current work environment and better understand how we interact and engage to support field operations.This involved measuring space utilization, conducting visioning and focus group sessions with corporate employees and conducting an employee survey. Houston Employee Survey Highlights (66% RESPONSE RATE) 91 % 93% 63% 76% FEEL TRUSTED HAVE EASY ACCESS feel that Waste FEEL EASILY to make good to resource/technology Management is an RECOGNIZED decisions about where in the office INSPIRING PLACE by colleagues when and when to work to work that invests passing them in in its people the hallway Word to describe Waste Management: #1 FAMILY #2 FRIENDLY W 12018 SUSTAINABILITY REPORT 100 BETTER WORKFORCE i We surveyed all Waste Management Market Areas to gauge the effectiveness of our community support programs,with a response rate validating the information as representative of all areas of our operations.82 percent of employees rated Waste Management's overall community support as good or very good.The rating for specific programs(charitable donations,Wildlife Habitat Council and Keep America Beautiful) scored even higher at 89 percent positive. In a striking finding, only 2 percent of those surveyed believed company efforts to benefit the communities where they do business were "unimportant." We also solicited input on the kind of activities the company supports ",. (e.g., environmental,safety,youth programs)to align our community engagement to employee priorities. f In addition,we issued a talent retention survey earlier this year to nonexempt front-line employees via text message. The survey was sent to drivers, technicians, dispatch and equipment operators. For employees who opted out of receiving text messages or did not have a cellphone number on file, the survey was also delivered via paper format. Hourly employees with a Waste Management e-mail address received the survey electronically. rrYr,w ii 11 We conduct department-specific engagement surveys as well as the broader, cross-functional surveys. One business segment conducts an annual electronic survey to find the locations with lower expressed employee satisfaction in order to devote resources to improve training and communications.Another segment conducts in-person "Stay Interviews"to elicit insight into employee concerns,satisfactions and perspectives on what makes Waste Management a good place to work,as well as why an employee might choose to leave. Looking ahead,we are researching ways to further enhance employee engagement, including continually improving our culture as well as our use of technology and our physical work environment. Each of these affect social collaboration and networking across functions and geography and will have a long-term impact on our ability to retain employees and attract the next generation of Waste Management workers. The results will inform our engagement framework for 2019. �I W 12018 SUSTAINABILITY REPORT 101 BETTER WORKFORCE TALENT MANAGEMENT The importance of our people and the skill sets they bring to work each day cannot be overstated. Education and training are part of talent development — but proactive management to recognize good work and support opportunities for growth and improvement are also important. We are cultivating this through our talent management program to reach managers and employees at all levels. Hiring, selecting and developing future leaders, as well as evaluating our employees in alignment with our values, is standard across the enterprise. Waste Management's talent management program provides continual learning opportunities in areas such as professional development, sales, leadership, technical training and compliance training. We take a "learner-centric" approach with a mix of options, including face-to-face training and conversation, as well as mobile and online communications. Our talent management program consists of three major components: > Performance management core areas: goal setting, check-in conversations and annual performance evaluations.The program sets accountability expectations for employees with the understanding that progress is monitored throughout the year. > Talent reviews and succession planning are designed to recognize and reward high-performing and hard-working employees. Waste Management has identified definitions for"high potentials" and "high performers,"which are used throughout the company to ensure we set high standards—and equal standards —for our leaders of today and tomorrow. > Training and development is provided to all employees who participate in both traditional formal training programs and real-time training utilizing technology. Read more on our Training and Development programs in ourTraining section and in the Workforce Appendix. W 12018 SUSTAINABILITY REPORT 102 RKFORCE llI1V1i� I�' 1 FETY Safety is our top priority, and every Waste Management employee has a critical role in understanding potential safety risks — most notably those associated with transportation incidents and unique workplace hazards. Safety on the Road Waste Management Safety Services' behavior-based safety culture is focused on teaching and building knowledge while coaching every Waste Management employee on addressing unsafe conditions. Our Mission-to-Zero program was created in 2002 and is driven by the " pursuit of having zero unsafe actions, behaviors or conditions.The program is designed to engage employees around prevention rather than simply tracking outcomes. Driving safety risks are inherent to our industry. Collection drivers not only have to be - well-trained when it comes to operating vehicles, but they have to constantly be on the lookout for other drivers on the road, mainly those in a hurry to pass our collectors during stops.The National Waste and Recycling Association has made significant progress in