3-IT 2020 Council Retreat2020 City Council Retreat
Vision 2030
Information Technology Department
Thomas Fichtner
IT Manager
February 1, 2020
1
IT’s Role in the Organization
Source: https://theurbantechnologist.com/2012/09/26/the-new-architecture-of-smart-cities/
2
Successes
Infrastructure
Server virtualization, storage, backup, phone system
Security
Firewall, Mimecast email, audits
Safe City camera system
GIS upgrade
3
2020 Key Projects
Security Audits
CJIS
CI Security
MyBuildingPermit
Council Chambers/Channel 21 upgrade
Complete Windows 10 upgrade
Police car mobile router replacement
4
Near Term Challenges
Staffing
Time to complete projects
Support existing systems and applications
Police cars/24 hour support/on call.
Security/compliance (CJIS/PCI)
Backup/Disaster Recovery
M&O costs
Mobile devices (iPhones/iPads)
5
City of Federal Way
Historical IT Staffing Levels
Estimated 25+ new systems/applications/properties added since 2002
6
City vs. IT Staffing Comparison
7
City FTE Per One IT FTE Comparison
8
5/10 Year Challenges
Technology Strategic Plan
IT Governance
IT Steering Committee
Information Technology Infrastructure Library (ITIL) model
Policies/procedures
Ticket/project/asset tracking system
9
5/10 Year Challenges Continued…
City wide system updates
ERP/financial system (EDEN)
Permitting system (AMANDA)
Asset management system (VueWorks)
Point of Sale (Quadrant)
Staff training & certifications
Aging infrastructure (hardware/software)
10