12-01-2020 SeeClickFixPresented by:
Thomas Fichtner, IT director
December 1, 2020
Eyes on Federal Way Recap
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•Debuted at Mayor Ferrell’s
2020 State of the City address
•Public voted to help choose app name
•SeeClickFix selected as vendor
•Will be launched on December 15 in the
Apple App Store and Google Play
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What Is SeeClickFix?
•Customer Request Management (CRM) system
•Workorder management system
•Cloud-based
•Accessible via website or the app
•Integrations with many other software vendors
•VueWorks (Public Works)
•ESRI (GIS)
•Partnered with over 400 agencies
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What Can It Do?
•Automate the “Citizen Action Request” (CAR)
process:
•Triage and assign requests to correct dept/staff
•Engage with residents
•“One system” for requests received by the City
•Leverage data analytics for request patterns/trends
•Fine-tune workflow management, operational
efficiency
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Rollout Plan
•Currently running banners on 320th, 348th
electronic boards promoting rollout
•Active banner on City website
•Coordinated posts on City’s social media pages
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Rollout Plan (cont.)
•Combination of teaser, promotional, how-to
videos to debut on social media, YouTube and
Channel 21 in December
•How-to presentation during Jan. 5 Council
meeting
Questions?
Thank You!
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