01-19-2021 Eyes on Federal WayPresented by:
Thomas Fichtner, IT Director
Stacey Curry, GIS Analyst
January 19, 2021
Project Timeline in 2020
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•Idea launched on Feb 27th at the Mayor’s
State of the City event
•Council approval on August 11th
•Contract executed on September 15th
•App development and workflow
management took 3 months (typically 6
months)
Eyes on Federal Way Launch Recap
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•Launched on December 15 in the Apple App
Store and Google Play Store
•Downloads from Google Play store is over
100
•Downloads from Apple app store is 361 as
of Jan 18
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What Can It Do?
•Automatically triage and assign requests to correct
dept/staff
•Engage with residents
•Central system for requests received by the City
•Leverage data analytics for request patterns/trends
•Fine-tune workflow management, operational
efficiency
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Language Response
Currently, SeeClickFix provides translation of the platform-based navigation and controls within the mobile
apps. The platform does not translate user generated content. The mobile app provides translation for
these areas based on the user’s phone language settings. Translations on the mobile apps are available in
English, Arabic, Filipino, French, German, Italian, Korean, Portuguese, Russian, Simplified Chinese,
Spanish, Tagalog, Traditional Chinese, and Vietnamese.
In the SeeClickFix mobile apps (Android and iOS), data hardcoded into the SCF system will be translated
according to the phone’s operating system. So for a phone set to Spanish, hardcoded items in the mobile
apps, such as the navigation buttons at the bottom of the screen and the prompts to upload a photo, will
translate to Spanish.
However, items that are customizable by the municipality, such as mobile buttons and request categories,
and content that is submitted by users, such as requests and comments, will remain in the language that
they were entered.
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Live Demo:
Request Submittal
&
Back End / Staff View
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Confirmation Page Screenshots
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Public Portal/Web Browser Mobile/Phone App
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City Staff Benefits
•Eliminates the middle man, having the requests
go straight to the appropriate departments/staff
•Automatically assigns Code Enforcement
requests to the correct officer based on
geography
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City Staff Benefits
•Creates a greater relationship with residents
•The Parks Department uses this as their new
daily work order system
•Streamlines the reporting process between
residents and staff
Live Demo:
Dashboard
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Public Benefits
•Create a greater relationship with City staff
•Allows residents to get involved with their City
•Transparency to see their tax dollars at work
•Streamlines the reporting process between
residents and staff
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Public Benefits
•Residents can see what has been reported in
their neighborhood
•Residents don’t have to call the City to report
an issue, they can do it right from their phones
or computers at anytime of the day
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Source: SeeClickFix Blog Post 2/11/2019:
https://blog.seeclickfix.com/5-lessons-about-trust-in-
local-government-2db41005e9c6
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Marketing
•Currently running banners on 320th, 348th
electronic boards promoting rollout
•Active banner on City website
•Will be producing a “How-To” video to help
residents navigate the app
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Reviews
•Google play store
•Apple App Store
Questions?
Thank You!
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