5d - Waste Management Annual Reportl
ANNUAL REPORT 2021
City of Federal Way
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WM IS A PROUD CONTRIBUTOR
TO FEDERAL WAY
YOUR COMMUNITY IS OUR COMMUNITY, TOO!
In 2021, WM contributed grants, services,
and in -kind donations to Federal Way
events and organizations including:
• Multi -Service Center
• South King Tool Library
• Federal Way Farmers Market
• Federal Way Goodwill
Route manager, Marklus Henley, and driver, Barry Carr,
picking up a donation curbside
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Mayor Jim Ferrell and District Manager Jason Shea
kicking off the Mayor's Month of Concern for the Hungry
WM is also a longtime member of the Federal Way
Chamber of Commerce. WM hosted a virtual event
this year, Going Green: A sustainable business
workshop on how to recycle more and recycle right.
For the Mayor's Month of Concern for the Hungry,
WM collected 9,334.5 pounds of food (that's enough
to fill a dump truck!) and 10 pounds of non-food
items donated by Federal Way residents at the curb,
then delivered it to the Multi -Service Center Food
Bank in Federal Way.
Annual Report 2021 City of Federal Way
GREEN4GOOD
COMMUNITY GRANTS
WM runs the largest natural gas fleet of any service provider. It's part of our
commitment to help our customers breathe clean and reduce the
environmental footprint of our operations. Congress reinstated the federal
alternative fuels tax credit in 2021 which allowed us to give back to the
community by sharing the proceeds with sustainable organizations in
Federal Way. The Multi -Service Center, Goodwill and South King Tool Library
will share up to $47,000 from the WM Green4Good Community Grants.
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"Go Paperless" Campaign Check Presentation: Han Kirkland, Contract Manager, with MSC staff and city staff
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Mayor Jim Ferrell with representatives from Goodwill, Multi -Service Center,
South King Tool Library, and WM Contract Manager
`GO PAPERLESS" CAMPAIGN
To inspire the community to register communication preferences and/or go green,
WM donated $1 for each of the first 5,000 customers who newly selected their
communication preferences, signed up for paperless billing, or enrolled in autopay.
By using WM's mobile app, customers can access accounts 24/7. WM presented a
$5,000 check to the Multi -Service Center (MSC).
,. I , -i J',.'I. City of Federal Way
WM REDUCES RESIDENTIAL
CONTAMINATION THROUGH
CLEAN CART PROGRAM
WM developed the Clean Cart program to educate
residential customers on how to properly recycle
and reduce contamination. The Clean Cart program
has continued to be effective in helping customers
reduce contamination and customers have shown
continued improvement. The program begins with
our drivers first identifying residents who need
help cleaning up their recycling. Then our public
education and outreach team follows up with these
customers, offering guidelines, photographs of
the offending materials, and one-on-one assistance
(available in multiple languages). WM staff contact
customers through mail, email, and phone calls to
deliver resources to improve their recycling. As a
result of these efforts, Clean Cart participants
were able to reduce contaminated recycle, and
WM continues to report our progress to the City
on a monthly basis.
ALL STARS CAMPAIGNS
WM outreach staff recognized and promoted
sustainability through the brand new All Stars
Campaign. This campaign focused on
recognizing the diligent efforts of our customers
and how they strive to reduce contamination and
promote sustainability.
This campaign also provided creative opportunities to
promote recycling education and deliver resources
helpful in reducing contamination. This campaign was
promoted through a networking event and a contest
encouraging our customers to reduce contamination
and rewarding those that recycled right.
COMMERCIAL
WM hosted a sustainable business workshop and
networking event in partnership with the Federal
Way Chamber of Commerce.
MULTIFAMILY
A multifamily property in Federal Way was
recognized for their efforts to reduce contamination
and educate their residents.
RESIDENTIAL
Five customers were randomly selected from the list
of Clean Cart Customers throughout the year and
were chosen if they had not contaminated in the last
60 days (about 2 months) prior to the selection.
Annual Report 2021 City of Federal Way
THINK GREEN EVENTS
WM is committed to helping Federal Way recycle more and recycle
right, which is why WM hosts Think Green Collection events. This
year, WM outreach staff hosted two Think Green collection events to
help residents safely and responsibly dispose of hard -to -recycle
items in partnership with the City and the South King Tool Library.
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THINK GREEN COLLECTION
EVENTS RESULTED IN:
116 vehicles participated
35 cubic yards (about the
volume of a large U-Haul truck)
or 425 pounds of foam
1400 pounds of shredded paper
800 pounds of textiles
Public Outreach Coordinator, Phillip Tran, tabling at a Think Green event
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WM staff overlooking a Think Green event
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A vendor collects shredded paper at a Think Green event
Annual Report 2021 City of Federal Way
MULTIFAMILY DOOR TO
DOOR OUTREACH
WM outreach staff visited 15 multifamily properties and delivered over
3,500 recycling tote bags that contained recycling guides, instructions on
proper use of the tote bag, and recycling right tips. At each of these
properties, we checked which properties needed updated decals, posters,
and asked each of the property managers how they notify new residents
where the recycling is.
A WM Recycle Corps intern hangs a poster on an enclosure wall while doing outreach
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WM Recycle Corps summer interns deliver reusable tote bags at a multifamily property in Federal Way
THIS MULTIFAMILY OUTREACH WORK RESULTED IN:
* 15 Multifamily property visits
* 3,500 reusable recycling tote bags, recycling guides,
and letters delivered
* 12 decals updated
* 15 recycling posters Installed / Delivered
* 1 virtual site visit
Annual Report 2021 City of Federal Way
AVERAGE
DIVERSION RATES
The diversion rate is the percentage of total
collected material that is not taken to a landfill,
thus diverted for recycling, composting, reuse, and
repurpose. Diverted material is typically delivered
to a recycling or composting facility for processing,
City of Federal Way
r.
Fom COVID-19's continuation,
We're always working for a sustainable tomorrow by
o supply chain disruptions,
focusing on safety, our employees, our customers and the
to labor shortages, 2021 has
environment. The safety features of our fleet are too
been a challenging year. Last
numerous to list. The My WM app brings customers 24/7
year was, too. The truth is our
access to account and service information. Enhanced new
industry has been beset with difficult circumstances. Who
benefits, like free college tuition for employees and
can forget China's Operation Green Fence, National
dependents, helps WM recruit and retain dedicated
Sword, and Blue Sky?
employees. And our environmental commitment is
demonstrated by significant investments - 2021 marks the
But we always make it through because WM employees are
fourth year WM will invest more than $100 million per year
resilient. The people who provide collection services,
in recycling infrastructure - more than any other company
recyclables processing, operations management, customer
in North America. It's all part of how we
service, public education, contract management and every
Do The Right Thing. The Right Way.
other function, are hardworking and unfailingly optimistic.
The road to recovery may have a few detours, but with hard
work and optimism, there's a bright future ahead. Thank you
for your continued partnership. It is an honor to be your
environmental services provider.
We'll get through this. Together.
,AIARY S. EVANS
Area Director
Public Sector Solutions
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REDUCING
CONTAMINATION
IN RESIDENTIAL
RECYCLING
As recycling markets evolve, WM remains committed
to reducing contamination and engaging our
communities in recycling right. Drivers continue to
educate residents on recycling right by applying cops
tags to customer carts when contamination is found.
This provides helpful reminders to residents about
what materials are accepted in the recycling. WM's
education & outreach team work closely with drivers
to answer recycling questions and train new
employees on accepted recyclable items.
WM RECYCLE CORPS
INTERNSHIP GOES VIRTUAL
The WM Recycle Corps college internship continues to be an
annual program offered in Washington that provides students
with hands-on experience in the environmental field and
residents with the opportunity to learn about all things
recycling. In 2021, WM continued the well -loved program
while maintaining social distance. The result was WM's first
remote internship, which resulted in over 11,000 customer
WM's Public Education Team at an early morning driver huddle
contacts throughout the Pacific Northwest. The team spread
the sustainability message of waste reduction through video
meetings, outreach calls, newsletter content, and more. WM's
Smart Truck' technology cameras allowed outreach staff to
identify specific recycling contaminants to help businesses
and multifamily properties with targeted solutions.
4^ al 'zzpc,r 2,21 City of Federal Way a
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VIRTUAL
CASCADE
RECYCLING -
CENTER
TOURS
The Cascade Recycling Center and JMK are the
local material recovery facilities, owned and
operated by WM, which sorts comingled recyclable
materials using high-tech machinery. In 2021, WM
offered virtual behind -the -scenes tours to
interested community groups. Virtual tours provide
an opportunity to understand what happens to
recyclables after collection and the importance of
following recycling rules such as keeping out
plastic bags.
These virtual tours have received extremely positive
feedback from customers. Residents can tune in
from the convenience of their home while avoiding
traffic, which reduces the time commitment to
attend this impacfful experience. Going virtual has
increased the accessibility of this experience as
residents of any age and ability are able to attend.
There is also no limit on how many residents can
join. WM's biggest tour in 2021 included 130
registrations for a single tour! This allowed us to
reach a wider audience and spread the
sustainability message to more people.
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WM REVENUE SHARING AGREEMENT (RSA)
SUMMARY - 2021
Waste Management, King and Snohomish Counties partner
on projects and programs with the goal of raising
residential recycling rates. The RSA is our breeding ground
for innovative, award -winning research and outreach
strategies. Check out what we are working on now:
New! WM and King County Yard Waste Study - We are
researching the barriers residents have to composting so
that our engagement may be more innovative and
meaningful to our communities.
New! WM and Snohomish Multifamily Textile Collection -
WM will be working with property managers to collect
clothing on site that residents no longer want. The
program aims to keep textiles out of the garbage and is
called Recovering Textiles Right Now (ReTURN).
New! Snohomish Social Media campaigns in multiple languages - We are
creating transcreated and translated materials for our campaign in Korean,
Vietnamese and Chinese.
Improved! CartWise, WM's App for King and Snohomish County Residents -
In 2017, WM developed a recycling application that was an instant success.
We worked hard to make it better and each year continue updating and
improving WM CartWise. This app gives users information about recycling
through an easy -to -navigate, searchable database of items with recycling and
composting instructions.
To learn more about our RSA work in King and Snohomish Counties, go here:
L+ Collective Summary - Waste Management Northwest (wmnorthwest.com)
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WM PARTICIPATES IN THE 2021
WASHINGTON STATE LEGISLATURE SESSION
A unique coalition of the waste industry, business and
environmental groups shaped and successfully passed a bill
requiring recycled content in certain plastic bottles, jugs,
and trash bags. Using post -consumer recycled content will
help create market demand for recycled plastic. A
stakeholder group is considering adding more plastic
packaging to similar legislation in 2022. The measure
gained bi-partisan support.
The legislature passed a Low Carbon Fuel Standard in 2021.
The measure will reduce greenhouse gas emissions by
reducing the carbon intensity of fuel used in the
transportation sector. By decreasing the carbon intensity of
fuel, the program aims to reduce GHG in Washington state
to 20% below 2017 levels by 2038. In Washington State, 78%
of our collection vehicles run on Renewable Natural Gas
(RNG). Washington joins California and Oregon with a low
carbon fuel standard.
OUR COMMITMENT TO SUPPORTING SUSTAINABLE COMMUNITIES CONTINUES
This past year has been one of extraordinary
challenge and change - but also one filled with
opportunity and achievement.
We are always working for a more sustainable tomorrow,
please take a look at our 2021 sustainability report:
sustainabil it y.wm.com
Since 2019, WM has spent over $110 million
on recycling infrastructure technology.
We continue to make strides in fleet emissions reduction,
lowering greenhouse gas (GHG) emissions by 16 Percent.
We are powering 555 percent of our more than 19,000
fleet of vehicles with renewable natural gas (RNG).
Annual Report 2021 City of Federal Way
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2021 ACCOLADES
On a company -wide level, we've proudly
accepted recognition for our commitment to
environmental protection, ethical business
practices, diversity and hiring veterans.
Forbes
WORLD'S
FEMALE FRIENDL4 ;, : 2021
COMPANIES
FORTUNE WORLDS NIOSi • -
WORLD'SMOST oETHICAL
ADMIREDN COMPANIES
COMPANIES o CLIMATE
Dow Jones
Sustainability Indices
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